Evening Customer Services

Evening Customer Service Advisor

Milton Keynes Temporary to Permanent Immediate Start

12.85 per hour + Evening Premium ( 15.42 per hour from 7pm to Midnight)

Are you passionate about delivering exceptional customer service? Do you enjoy helping customers and being part of a fast-paced, supportive team environment?

Tate Recruitment is currently recruiting for Evening Customer Service Advisors to join a leading customer experience centre based in Milton Keynes. This is an excellent opportunity to secure a long-term role with a highly successful organisation, offering a clear pathway to a permanent position and fantastic employee benefits.

Working Hours

Choose from one of the following shifts:

• 6:00pm - Midnight
• 3:00pm - Midnight

Working either:

• Tuesday to Saturday, or
• Sunday to Thursday

Pay Rate

• 12.85 per hour up to 7pm
• 15.42 per hour from 7pm to Midnight

Start Date

Monday 7th September

Training

Successful candidates must be available to attend a mandatory two-week training programme:

Monday to Friday, 11:00am - 8:00pm

Important: You must be able to commit to the full training period and have no holidays booked during your first six weeks of employment.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers from around the world, providing outstanding support across multiple communication channels. Working within a busy and friendly customer experience team, you'll ensure every customer receives a professional and positive experience.

Key responsibilities include:

• Handling inbound customer calls, emails and live chat enquiries
• Supporting customers who wish to place orders
• Assisting with queries relating to existing orders
• Advising customers on current promotions, offers and discounts
• Answering questions regarding deliveries, returns and cancellations
• Resolving customer complaints and enquiries efficiently
• Delivering a first-class customer experience every time

About You

We're looking for enthusiastic and articulate individuals who genuinely enjoy helping people.

Ideally, you'll have:

• Previous customer service experience
• Excellent verbal and written communication skills
• A professional and friendly telephone manner
• Strong problem-solving skills
• Good IT and administration skills
• The ability to work effectively in a fast-paced environment

Temporary to Permanent Opportunity

For the first three months, you will be employed through Tate Recruitment on a weekly paid timesheet basis. Following successful completion of this period, you will move into a permanent role with the client, with no additional probation period required.

Permanent Benefits

From day one of your permanent contract, you'll enjoy:

• Hybrid working opportunities (following probation)
• Overtime available
• Monthly bonus opportunities
• 28 days holiday including Bank Holidays, increasing with service
• Employee reward vouchers
• 50% staff discount
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Modern breakout areas with pool tables and table tennis
• Free tea and coffee on site

Apply Today

If you're looking for a rewarding customer service role with excellent earning potential and long-term career prospects, we'd love to hear from you.

Submit your CV today and a member of the Tate Recruitment team will be in touch to discuss the opportunity further.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.