Production Manager Location: Cheltenham Permanent Position Monday to Friday 08:00 - 16:00 Highly Competitive Salary Lead Production. Drive Improvement. Make Things Happen. If you're an experienced Manufacturing Operative or Production Manager who prefers being on the shop floor rather than behind a desk, this could be the opportunity you've been looking for. We're recruiting for a growing specialist manufacturing business that has built its reputation on solving complex customer challenges, delivering bespoke solutions and consistently exceeding expectations. Working across sectors including infrastructure, nuclear, engineering, aerospace and industrial manufacturing, the business supports projects for organisations, alongside major construction and infrastructure projects. As the company continues to expand, they're looking for an experienced Production Manager who can bring energy, accountability and strong leadership to their production operation. This is a role for someone who enjoys being at the heart of the action . You'll work closely with Team Leaders and production staff, helping to improve productivity, increase efficiency and create a positive, high-performing culture where people feel motivated to succeed. You'll be trusted to take ownership, identify opportunities for improvement and implement change that delivers measurable results. The Role Reporting directly to the Managing Director, you'll be responsible for leading day-to-day production activities, ensuring products are manufactured safely, efficiently, on time and to the highest quality standards. This is a hands-on leadership position where visibility matters . You'll spend time on the shop floor supporting your teams, removing obstacles, solving problems and ensuring production targets are achieved. Alongside managing production performance, you'll work closely with internal stakeholders, suppliers and, on occasion, accompany operational teams to customer sites to gain a better understanding of projects and customer requirements. Key Responsibilities Lead daily production operations across the manufacturing facility Manage production schedules to ensure customer orders are delivered On Time In Full (OTIF) Coach, develop and support Team Leaders and production staff Monitor productivity, machine utilisation and downtime Drive continuous improvement initiatives across the operation Identify bottlenecks and implement effective corrective actions Manage labour, equipment and resources to maximise efficiency Support quality compliance and ensure customer specifications are consistently achieved Oversee stock allocation and material requirements planning Lead daily production meetings and communicate priorities clearly Monitor and report against key production KPIs Promote a strong health, safety and quality culture Work alongside suppliers and internal stakeholders to support operational success Develop training plans, succession planning and employee development programmes Continuous Improvement Focus A key part of the role will be identifying ways to improve performance across the production function. You'll be encouraged to challenge existing processes and drive meaningful change through initiatives such as: Lean Manufacturing 5S Visual Management Standard Work Kaizen Waste Reduction Root Cause Analysis You'll take ownership of performance across key metrics including: Overall Equipment Effectiveness (OEE) Labour Efficiency OTIF Performance Downtime Waste Reduction Scrap Levels Quality Performance Health & Safety Metrics What We're Looking For We're keen to speak with Production Managers who can demonstrate a track record of improving performance and influencing teams within a manufacturing environment. You'll likely have: Previous experience as a Production Manager within a manufacturing environment (desirable) Strong knowledge and skillset within a manufacturing and production environment A hands-on management style and visible leadership approach Experience managing Team Leaders and production personnel Strong problem-solving and decision-making abilities Experience driving productivity and process improvements Knowledge of production KPIs and performance management Experience monitoring manufacturing equipment and production performance Excellent communication skills and the ability to build relationships at all levels A proactive attitude and a genuine desire to improve the way things are done The ability to remain calm under pressure and deliver results against deadlines Evidence of successfully implementing positive change within previous roles A full UK driving licence Why Apply? This is an excellent opportunity for an experienced Production Manager who wants more influence, greater visibility and the chance to leave a lasting mark on a growing operation. You'll join a business that operates within some of the UK's most demanding industries, works on genuinely interesting projects and has ambitious plans for the future. Most importantly, you'll have the autonomy to make improvements, develop your team and directly influence operational success. If you enjoy developing people, improving processes, leading from the front and making things happen, we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 11, 2026
Full time
Production Manager Location: Cheltenham Permanent Position Monday to Friday 08:00 - 16:00 Highly Competitive Salary Lead Production. Drive Improvement. Make Things Happen. If you're an experienced Manufacturing Operative or Production Manager who prefers being on the shop floor rather than behind a desk, this could be the opportunity you've been looking for. We're recruiting for a growing specialist manufacturing business that has built its reputation on solving complex customer challenges, delivering bespoke solutions and consistently exceeding expectations. Working across sectors including infrastructure, nuclear, engineering, aerospace and industrial manufacturing, the business supports projects for organisations, alongside major construction and infrastructure projects. As the company continues to expand, they're looking for an experienced Production Manager who can bring energy, accountability and strong leadership to their production operation. This is a role for someone who enjoys being at the heart of the action . You'll work closely with Team Leaders and production staff, helping to improve productivity, increase efficiency and create a positive, high-performing culture where people feel motivated to succeed. You'll be trusted to take ownership, identify opportunities for improvement and implement change that delivers measurable results. The Role Reporting directly to the Managing Director, you'll be responsible for leading day-to-day production activities, ensuring products are manufactured safely, efficiently, on time and to the highest quality standards. This is a hands-on leadership position where visibility matters . You'll spend time on the shop floor supporting your teams, removing obstacles, solving problems and ensuring production targets are achieved. Alongside managing production performance, you'll work closely with internal stakeholders, suppliers and, on occasion, accompany operational teams to customer sites to gain a better understanding of projects and customer requirements. Key Responsibilities Lead daily production operations across the manufacturing facility Manage production schedules to ensure customer orders are delivered On Time In Full (OTIF) Coach, develop and support Team Leaders and production staff Monitor productivity, machine utilisation and downtime Drive continuous improvement initiatives across the operation Identify bottlenecks and implement effective corrective actions Manage labour, equipment and resources to maximise efficiency Support quality compliance and ensure customer specifications are consistently achieved Oversee stock allocation and material requirements planning Lead daily production meetings and communicate priorities clearly Monitor and report against key production KPIs Promote a strong health, safety and quality culture Work alongside suppliers and internal stakeholders to support operational success Develop training plans, succession planning and employee development programmes Continuous Improvement Focus A key part of the role will be identifying ways to improve performance across the production function. You'll be encouraged to challenge existing processes and drive meaningful change through initiatives such as: Lean Manufacturing 5S Visual Management Standard Work Kaizen Waste Reduction Root Cause Analysis You'll take ownership of performance across key metrics including: Overall Equipment Effectiveness (OEE) Labour Efficiency OTIF Performance Downtime Waste Reduction Scrap Levels Quality Performance Health & Safety Metrics What We're Looking For We're keen to speak with Production Managers who can demonstrate a track record of improving performance and influencing teams within a manufacturing environment. You'll likely have: Previous experience as a Production Manager within a manufacturing environment (desirable) Strong knowledge and skillset within a manufacturing and production environment A hands-on management style and visible leadership approach Experience managing Team Leaders and production personnel Strong problem-solving and decision-making abilities Experience driving productivity and process improvements Knowledge of production KPIs and performance management Experience monitoring manufacturing equipment and production performance Excellent communication skills and the ability to build relationships at all levels A proactive attitude and a genuine desire to improve the way things are done The ability to remain calm under pressure and deliver results against deadlines Evidence of successfully implementing positive change within previous roles A full UK driving licence Why Apply? This is an excellent opportunity for an experienced Production Manager who wants more influence, greater visibility and the chance to leave a lasting mark on a growing operation. You'll join a business that operates within some of the UK's most demanding industries, works on genuinely interesting projects and has ambitious plans for the future. Most importantly, you'll have the autonomy to make improvements, develop your team and directly influence operational success. If you enjoy developing people, improving processes, leading from the front and making things happen, we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
HRIS Manager (SuccessFactors) - 6-Month FTC / Temporary Assignment Manchester (Hybrid - 3 days office / 2 days home) Full-time 37.5 hours per week 40,000- 45,000 per annum/ 20.33 - 23.00 per hour About the Role We are seeking an experienced HRIS Manager to take ownership of our global SAP SuccessFactors platform on a 6-month temporary assignment. Reporting directly to the HR Services Director , this role is focused on the technical management, optimisation and continuous improvement of our HR systems landscape. This is not a general HR Operations or HR Business Partnering position; we are looking for a dedicated HRIS professional with strong hands-on experience configuring, maintaining and enhancing enterprise HR systems. You will act as the global system owner for SuccessFactors, ensuring the platform supports business objectives through effective configuration, testing, reporting, integration management and user support. Key Responsibilities Own and manage the global SAP SuccessFactors environment Lead system configuration, maintenance and ongoing optimisation Manage system enhancements, upgrades, releases and change requests Conduct system testing, UAT coordination and issue resolution Monitor and maintain data integrity, governance and compliance standards Manage and support integrations between SuccessFactors and other business systems Partner with HR, IT and third-party vendors to deliver technical solutions Develop and maintain HRIS reporting and people analytics capabilities Drive automation and process improvements across HR services Provide expert advice on system functionality, configuration and best practice Create and maintain system documentation, SOPs and governance controls Deliver training and support to HR users, managers and key stakeholders Communicate system updates, releases and new functionality across the organisation Contribute to the development and delivery of the HRIS roadmap About You To be successful in this role, you will have a strong HRIS background with hands-on experience managing enterprise HR systems, ideally within a global organisation. Essential Experience Demonstrable experience as an HRIS Manager, HR Systems Manager, HRIS Analyst or HR Systems Specialist Strong hands-on experience with SAP SuccessFactors , particularly Employee Central Experience configuring HR systems and supporting technical system enhancements Experience managing HRIS testing, UAT and system change initiatives Knowledge of HRIS integrations, interfaces and data flows between systems Strong understanding of HR data management, governance and data quality principles Advanced Excel and reporting capabilities Experience producing HR dashboards, analytics and management information Proven ability to manage multiple stakeholders across HR, IT and business functions Experience working in a complex or global organisation Desirable Experience Experience managing global SuccessFactors deployments Knowledge of SuccessFactors modules beyond Employee Central Experience working with third-party HR technology vendors Understanding of system architecture and integration platforms Exposure to HR transformation and digitalisation programmes Power BI or other data visualisation tools Key Skills HRIS System Ownership SAP SuccessFactors Employee Central System Configuration Integration Management Testing & UAT Data Governance People Analytics Process Automation Change Management Stakeholder Management Training & User Adoption Please Note This role is highly technical and HR systems-focused. Candidates whose experience is primarily in HR Operations, Employee Relations, Recruitment, Talent Acquisition or HR Business Partnering without significant hands-on HRIS ownership and SuccessFactors expertise are unlikely to be suitable. Working Pattern Hybrid working: 3 days office / 2 days home Manchester office location Monday-Friday 9:00am-5:00pm or 8:30am-4:30pm Why Join Us? This is an opportunity to play a key role in shaping and optimising a global HR technology platform. You will work with senior stakeholders across the business, influencing how HR systems support data, processes and employee experience on an international scale. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 11, 2026
Contractor
HRIS Manager (SuccessFactors) - 6-Month FTC / Temporary Assignment Manchester (Hybrid - 3 days office / 2 days home) Full-time 37.5 hours per week 40,000- 45,000 per annum/ 20.33 - 23.00 per hour About the Role We are seeking an experienced HRIS Manager to take ownership of our global SAP SuccessFactors platform on a 6-month temporary assignment. Reporting directly to the HR Services Director , this role is focused on the technical management, optimisation and continuous improvement of our HR systems landscape. This is not a general HR Operations or HR Business Partnering position; we are looking for a dedicated HRIS professional with strong hands-on experience configuring, maintaining and enhancing enterprise HR systems. You will act as the global system owner for SuccessFactors, ensuring the platform supports business objectives through effective configuration, testing, reporting, integration management and user support. Key Responsibilities Own and manage the global SAP SuccessFactors environment Lead system configuration, maintenance and ongoing optimisation Manage system enhancements, upgrades, releases and change requests Conduct system testing, UAT coordination and issue resolution Monitor and maintain data integrity, governance and compliance standards Manage and support integrations between SuccessFactors and other business systems Partner with HR, IT and third-party vendors to deliver technical solutions Develop and maintain HRIS reporting and people analytics capabilities Drive automation and process improvements across HR services Provide expert advice on system functionality, configuration and best practice Create and maintain system documentation, SOPs and governance controls Deliver training and support to HR users, managers and key stakeholders Communicate system updates, releases and new functionality across the organisation Contribute to the development and delivery of the HRIS roadmap About You To be successful in this role, you will have a strong HRIS background with hands-on experience managing enterprise HR systems, ideally within a global organisation. Essential Experience Demonstrable experience as an HRIS Manager, HR Systems Manager, HRIS Analyst or HR Systems Specialist Strong hands-on experience with SAP SuccessFactors , particularly Employee Central Experience configuring HR systems and supporting technical system enhancements Experience managing HRIS testing, UAT and system change initiatives Knowledge of HRIS integrations, interfaces and data flows between systems Strong understanding of HR data management, governance and data quality principles Advanced Excel and reporting capabilities Experience producing HR dashboards, analytics and management information Proven ability to manage multiple stakeholders across HR, IT and business functions Experience working in a complex or global organisation Desirable Experience Experience managing global SuccessFactors deployments Knowledge of SuccessFactors modules beyond Employee Central Experience working with third-party HR technology vendors Understanding of system architecture and integration platforms Exposure to HR transformation and digitalisation programmes Power BI or other data visualisation tools Key Skills HRIS System Ownership SAP SuccessFactors Employee Central System Configuration Integration Management Testing & UAT Data Governance People Analytics Process Automation Change Management Stakeholder Management Training & User Adoption Please Note This role is highly technical and HR systems-focused. Candidates whose experience is primarily in HR Operations, Employee Relations, Recruitment, Talent Acquisition or HR Business Partnering without significant hands-on HRIS ownership and SuccessFactors expertise are unlikely to be suitable. Working Pattern Hybrid working: 3 days office / 2 days home Manchester office location Monday-Friday 9:00am-5:00pm or 8:30am-4:30pm Why Join Us? This is an opportunity to play a key role in shaping and optimising a global HR technology platform. You will work with senior stakeholders across the business, influencing how HR systems support data, processes and employee experience on an international scale. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Technology Director Location: Birmingham City Centre (Ideally 4 days per week in the office, adjacent to Birmingham New Street Station) Salary: Up to 120,000 + 30% Bonus + Company Car + 10% Employer Pension Contribution Exclusive Opportunity with Chapman Tate Associates Chapman Tate Associates are proud to be working exclusively with an industry-leading retailer, renowned within its sector, to appoint a highly capable and forward-thinking Technology Director. This is a rare opportunity to join a successful and growing retail business as a key member of the Senior Leadership Team (SLT), helping shape the future technology strategy while remaining close enough to the detail to make a real impact. We're seeking a technology leader who combines strategic vision with a hands-on mindset. Whilst this is a leadership position, the ideal candidate will be someone who is comfortable rolling up their sleeves when needed and supporting the team on complex technical challenges. The Opportunity As Technology Director, you will lead a talented technology function consisting of: 10 Software Developers 2 IT Team Members 1 AI Engineer Reporting into executive leadership, you will sit on the broader business leadership team and play a significant role in driving technology innovation, digital transformation and commercial growth. The organisation has ambitious plans around Artificial Intelligence, with substantial investment already underway. You'll collaborate closely with a separate AI-focused business owned by the same group owner, helping leverage emerging technologies to create competitive advantage across retail and eCommerce operations. Despite its progressive outlook and AI ambitions, the business continues to operate significant on-premises infrastructure, requiring a pragmatic leader who can balance innovation with operational stability. Key Responsibilities Define and deliver the overall technology strategy. Lead, mentor and develop a team of 13 technology professionals. Act as a key contributor to senior leadership discussions and business strategy. Drive innovation across software development, infrastructure and AI capabilities. Oversee the development and enhancement of eCommerce and online retail platforms. Collaborate with AI specialists to identify and implement practical AI solutions. Ensure the continued reliability and security of on-premises technology environments. Champion best practice across software engineering, architecture and delivery. About You We're particularly interested in candidates who have progressed from a software development background and understand what great engineering teams need to succeed. You will likely bring: Proven experience in a Technology Director, Head of Technology, Engineering Director or similar leadership role. Strong software development foundations, ideally with experience in Python and the Django framework. Experience leading and scaling development teams. Strong understanding of modern eCommerce technology environments. Previous experience within eCommerce, online retail or retail technology. Exposure to AI initiatives and an enthusiasm for emerging technologies. The ability to operate strategically while remaining approachable and hands-on when required. Excellent stakeholder management and commercial awareness. What's on Offer? Up to 120,000 basic salary 30% annual bonus Company car 10% employer pension contribution Significant influence as part of the Senior Leadership Team Opportunity to shape AI strategy and innovation initiatives Work alongside a highly successful, industry-leading retail business Prime Birmingham city centre location next to Birmingham New Street Station
Aug 11, 2026
Full time
Technology Director Location: Birmingham City Centre (Ideally 4 days per week in the office, adjacent to Birmingham New Street Station) Salary: Up to 120,000 + 30% Bonus + Company Car + 10% Employer Pension Contribution Exclusive Opportunity with Chapman Tate Associates Chapman Tate Associates are proud to be working exclusively with an industry-leading retailer, renowned within its sector, to appoint a highly capable and forward-thinking Technology Director. This is a rare opportunity to join a successful and growing retail business as a key member of the Senior Leadership Team (SLT), helping shape the future technology strategy while remaining close enough to the detail to make a real impact. We're seeking a technology leader who combines strategic vision with a hands-on mindset. Whilst this is a leadership position, the ideal candidate will be someone who is comfortable rolling up their sleeves when needed and supporting the team on complex technical challenges. The Opportunity As Technology Director, you will lead a talented technology function consisting of: 10 Software Developers 2 IT Team Members 1 AI Engineer Reporting into executive leadership, you will sit on the broader business leadership team and play a significant role in driving technology innovation, digital transformation and commercial growth. The organisation has ambitious plans around Artificial Intelligence, with substantial investment already underway. You'll collaborate closely with a separate AI-focused business owned by the same group owner, helping leverage emerging technologies to create competitive advantage across retail and eCommerce operations. Despite its progressive outlook and AI ambitions, the business continues to operate significant on-premises infrastructure, requiring a pragmatic leader who can balance innovation with operational stability. Key Responsibilities Define and deliver the overall technology strategy. Lead, mentor and develop a team of 13 technology professionals. Act as a key contributor to senior leadership discussions and business strategy. Drive innovation across software development, infrastructure and AI capabilities. Oversee the development and enhancement of eCommerce and online retail platforms. Collaborate with AI specialists to identify and implement practical AI solutions. Ensure the continued reliability and security of on-premises technology environments. Champion best practice across software engineering, architecture and delivery. About You We're particularly interested in candidates who have progressed from a software development background and understand what great engineering teams need to succeed. You will likely bring: Proven experience in a Technology Director, Head of Technology, Engineering Director or similar leadership role. Strong software development foundations, ideally with experience in Python and the Django framework. Experience leading and scaling development teams. Strong understanding of modern eCommerce technology environments. Previous experience within eCommerce, online retail or retail technology. Exposure to AI initiatives and an enthusiasm for emerging technologies. The ability to operate strategically while remaining approachable and hands-on when required. Excellent stakeholder management and commercial awareness. What's on Offer? Up to 120,000 basic salary 30% annual bonus Company car 10% employer pension contribution Significant influence as part of the Senior Leadership Team Opportunity to shape AI strategy and innovation initiatives Work alongside a highly successful, industry-leading retail business Prime Birmingham city centre location next to Birmingham New Street Station
Senior People & Culture Manager Hybrid 4/1 We're partnering with a well-known media and publishing business to recruit a Senior People & Culture Manager. This is a fantastic opportunity for an experienced HR Business Partner looking for greater autonomy, ownership and variety across the full employee lifecycle. Part of a wider media group, the company operates very much as its own entity, giving you the freedom to shape the People agenda while benefiting from the support and expertise of the wider group when needed. This is a organisation with around 50 employees all London based, and the Senior P&C Manager is the standalone HR lead with support from an Administrator and office manager. You will work directly with senior leaders in the business covering but also have a dotted line to a HR Director from the group. This is a broad, fast-paced generalist role, spanning everything from people operations, employee relations, policies and processes through to high-impact People projects across areas such as culture, values, talent development and employee engagement. It's a business that genuinely values its people, with leaders who see HR as a trusted partner in achieving their commercial ambitions. About you: You'll be a confident HR generalist with a solid foundation of experience in ER and UK employment law You will have a proactive, flexible approach and be comfortable pivoting from having strategic conversations to pulling together a contract. You'll be a HR ops whizz, and able to hone how they work and use the HR tech to free up time for you to do more business partnering activity You will have a relaxed, non-traditional, non-process driven approach and be able to win the trust of creative leaders Ideally from an entrepeneurial creative industry background, and have experienced working in a more scrappy smaller size organisation If this sounds like you please apply! Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
Aug 11, 2026
Full time
Senior People & Culture Manager Hybrid 4/1 We're partnering with a well-known media and publishing business to recruit a Senior People & Culture Manager. This is a fantastic opportunity for an experienced HR Business Partner looking for greater autonomy, ownership and variety across the full employee lifecycle. Part of a wider media group, the company operates very much as its own entity, giving you the freedom to shape the People agenda while benefiting from the support and expertise of the wider group when needed. This is a organisation with around 50 employees all London based, and the Senior P&C Manager is the standalone HR lead with support from an Administrator and office manager. You will work directly with senior leaders in the business covering but also have a dotted line to a HR Director from the group. This is a broad, fast-paced generalist role, spanning everything from people operations, employee relations, policies and processes through to high-impact People projects across areas such as culture, values, talent development and employee engagement. It's a business that genuinely values its people, with leaders who see HR as a trusted partner in achieving their commercial ambitions. About you: You'll be a confident HR generalist with a solid foundation of experience in ER and UK employment law You will have a proactive, flexible approach and be comfortable pivoting from having strategic conversations to pulling together a contract. You'll be a HR ops whizz, and able to hone how they work and use the HR tech to free up time for you to do more business partnering activity You will have a relaxed, non-traditional, non-process driven approach and be able to win the trust of creative leaders Ideally from an entrepeneurial creative industry background, and have experienced working in a more scrappy smaller size organisation If this sounds like you please apply! Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
5x days a week on site in Milton Keynes Inside IR35 2 Month Contract ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 2nd Line Support Engineer on a contract basis. Key Responsibilities: Provide onsite Level 2 IT support across a mixed Microsoft Windows and Apple Mac environment, resolving a broad range of hardware, software and end-user issues. Support and maintain Microsoft 365 services, Windows devices, Mac devices and on-premises server infrastructure, ensuring reliable day-to-day IT operations. Act as the primary onsite escalation point, troubleshooting complex technical issues and coordinating with third-party providers for specialist support when required. Work collaboratively with the IT Manager and internal IT team to ensure efficient incident resolution, service continuity and a high standard of customer support. Assist with infrastructure monitoring, system administration and proactive maintenance while documenting issues, resolutions and technical processes. Key Skills Proven experience providing Level 2 IT support within a Microsoft 365, Windows, Mac and on-premises server environment. Strong knowledge of Microsoft 365 administration, Windows desktop support, Active Directory and general server troubleshooting. Experience working alongside third-party vendors, including coordinating support for VMware infrastructure, Sophos firewall and antivirus solutions and remote Mac support providers. Excellent troubleshooting, problem-solving and customer service skills with the ability to manage multiple priorities in an onsite support role. Strong communication and teamwork skills, with the ability to work independently while collaborating effectively with internal IT teams and external service providers. Please note, due to internal capabilities it will be difficult for us to take internal calls regarding your application - please direct all queries to (url removed), and they will be responded to, alongside your application ASAP. If you haven't received a response within 1 working day, please call the direct line which is (phone number removed). ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Aug 11, 2026
Contractor
5x days a week on site in Milton Keynes Inside IR35 2 Month Contract ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 2nd Line Support Engineer on a contract basis. Key Responsibilities: Provide onsite Level 2 IT support across a mixed Microsoft Windows and Apple Mac environment, resolving a broad range of hardware, software and end-user issues. Support and maintain Microsoft 365 services, Windows devices, Mac devices and on-premises server infrastructure, ensuring reliable day-to-day IT operations. Act as the primary onsite escalation point, troubleshooting complex technical issues and coordinating with third-party providers for specialist support when required. Work collaboratively with the IT Manager and internal IT team to ensure efficient incident resolution, service continuity and a high standard of customer support. Assist with infrastructure monitoring, system administration and proactive maintenance while documenting issues, resolutions and technical processes. Key Skills Proven experience providing Level 2 IT support within a Microsoft 365, Windows, Mac and on-premises server environment. Strong knowledge of Microsoft 365 administration, Windows desktop support, Active Directory and general server troubleshooting. Experience working alongside third-party vendors, including coordinating support for VMware infrastructure, Sophos firewall and antivirus solutions and remote Mac support providers. Excellent troubleshooting, problem-solving and customer service skills with the ability to manage multiple priorities in an onsite support role. Strong communication and teamwork skills, with the ability to work independently while collaborating effectively with internal IT teams and external service providers. Please note, due to internal capabilities it will be difficult for us to take internal calls regarding your application - please direct all queries to (url removed), and they will be responded to, alongside your application ASAP. If you haven't received a response within 1 working day, please call the direct line which is (phone number removed). ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Rise Technical Recruitment
Newcastle Upon Tyne, Tyne And Wear
Deputy IT Director Newcastle upon Tyne 110,000 - 120,000 + 8,500 Car Allowance + Hybrid Working + Excellent Company Benefits Excellent opportunity for an accomplished IT Director or senior Head of IT to join a major national organisation in a highly influential leadership position, shaping and delivering its future technology and digital strategy. This organisation has operated successfully for more than 75 years and has established a significant national presence. It is now investing in the continued modernisation of its technology landscape, creating an opportunity for an experienced IT leader to deliver genuine business-wide transformation. Reporting directly to the Group IT Director, you will help define and deliver the organisation's IT and digital strategy across a complex, multi-site operation. You will lead senior technology functions covering development and infrastructure while acting as a trusted technology advisor to executive and divisional leadership teams. The role will combine strategic transformation with responsibility for dependable day-to-day technology services. You will oversee infrastructure, systems, cyber security, data governance, business continuity, suppliers and major technology programmes. The ideal candidate will have operated as an IT Director, Deputy IT Director or senior Head of IT within a large, multi-site organisation. You will have a proven record of leading major transformation programmes while maintaining secure, reliable and commercially effective IT operations. This is a rare opportunity to join the senior leadership team of a nationally recognised business and play a central role in defining how technology supports its next stage of growth. The Role: Helping define and deliver a Group-wide IT and digital strategy Acting as a senior technology advisor to executive and divisional leadership teams Leading transformation programmes across operational, commercial, finance and customer-facing functions Overseeing infrastructure, networks, systems, development and IT support services Leading and developing the Heads of Development and Infrastructure Improving core ERP, CRM, document management and business systems Establishing strong cyber security, data governance and business continuity frameworks Managing major suppliers, technology contracts and commercial relationships Taking responsibility for IT budgets, return on investment and supplier performance Four days per week based in the Newcastle office, with one day working from home Occasional travel to regional offices and partner locations The Person: Previous experience as an IT Director, Deputy IT Director or senior Head of IT Leadership experience within a large, multi-site organisation Proven experience delivering business-wide IT transformation Strong knowledge of infrastructure, software development and operational IT delivery Experience managing ERP, CRM and integrated enterprise systems Strong understanding of cyber security, data governance and risk management Commercially astute, with experience managing budgets, suppliers and contracts Comfortable influencing and advising stakeholders at Board and executive level Strong leadership, change management and team development experience Experience within construction, housebuilding, property or another multi-site industry would be advantageous Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Aug 11, 2026
Full time
Deputy IT Director Newcastle upon Tyne 110,000 - 120,000 + 8,500 Car Allowance + Hybrid Working + Excellent Company Benefits Excellent opportunity for an accomplished IT Director or senior Head of IT to join a major national organisation in a highly influential leadership position, shaping and delivering its future technology and digital strategy. This organisation has operated successfully for more than 75 years and has established a significant national presence. It is now investing in the continued modernisation of its technology landscape, creating an opportunity for an experienced IT leader to deliver genuine business-wide transformation. Reporting directly to the Group IT Director, you will help define and deliver the organisation's IT and digital strategy across a complex, multi-site operation. You will lead senior technology functions covering development and infrastructure while acting as a trusted technology advisor to executive and divisional leadership teams. The role will combine strategic transformation with responsibility for dependable day-to-day technology services. You will oversee infrastructure, systems, cyber security, data governance, business continuity, suppliers and major technology programmes. The ideal candidate will have operated as an IT Director, Deputy IT Director or senior Head of IT within a large, multi-site organisation. You will have a proven record of leading major transformation programmes while maintaining secure, reliable and commercially effective IT operations. This is a rare opportunity to join the senior leadership team of a nationally recognised business and play a central role in defining how technology supports its next stage of growth. The Role: Helping define and deliver a Group-wide IT and digital strategy Acting as a senior technology advisor to executive and divisional leadership teams Leading transformation programmes across operational, commercial, finance and customer-facing functions Overseeing infrastructure, networks, systems, development and IT support services Leading and developing the Heads of Development and Infrastructure Improving core ERP, CRM, document management and business systems Establishing strong cyber security, data governance and business continuity frameworks Managing major suppliers, technology contracts and commercial relationships Taking responsibility for IT budgets, return on investment and supplier performance Four days per week based in the Newcastle office, with one day working from home Occasional travel to regional offices and partner locations The Person: Previous experience as an IT Director, Deputy IT Director or senior Head of IT Leadership experience within a large, multi-site organisation Proven experience delivering business-wide IT transformation Strong knowledge of infrastructure, software development and operational IT delivery Experience managing ERP, CRM and integrated enterprise systems Strong understanding of cyber security, data governance and risk management Commercially astute, with experience managing budgets, suppliers and contracts Comfortable influencing and advising stakeholders at Board and executive level Strong leadership, change management and team development experience Experience within construction, housebuilding, property or another multi-site industry would be advantageous Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Operations Director Location: North London (Office-Based) Salary: From 65,000 - 70,000 + Benefits Lead Operations. Drive Excellence. Shape the Future. Are you an experienced operational leader who thrives on building high-performing teams, improving processes, and delivering exceptional customer experiences? I am recruiting for an Operations Director to join an award-winning digital technology business that delivers innovative digital signage solutions to some of the UK's best-known hospitality and catering brands. This is an exciting opportunity to become a key member of the senior leadership team, playing a pivotal role in shaping operational strategy while helping a growing business continue its impressive success. Operations Director Opportunity Reporting directly to the Managing Director, you'll take ownership of the company's operational delivery function, ensuring projects, customer services and operational teams consistently deliver outstanding results. You'll oversee multiple departments, have a team of 4 direct reports, ensuring people, processes and technology work seamlessly together while driving operational excellence, customer satisfaction and business growth. This is a hands-on leadership position where you'll inspire teams, develop managers and continuously improve the way the business operates. Operations Director Key Responsibilities As Operations Director, you will: Provide strategic leadership across all operational departments. Lead, mentor and develop managers to build engaged, high-performing teams. Drive operational performance through clear KPIs, reporting and accountability. Ensure customers receive an exceptional level of service throughout their journey. Oversee Content Deployment, ensuring work is effectively prioritised, resourced and delivered. Manage Design, ensuring creative output is delivered accurately and on time. Coordinate content projects from planning through to successful completion. Oversee hardware installation projects, including procurement, scheduling, logistics and delivery. Support Product Management, helping ensure hardware and software solutions continue meeting customer and operational needs. Identify opportunities to improve operational processes, systems and efficiencies. Collaborate with Sales, Finance and the wider leadership team to support continued business growth. Contribute to strategic planning and business decision-making as part of the senior leadership team. Operations Director Essential Experience: Proven experience leading operational teams within a service-led, technology or project delivery environment. Experience managing managers and developing high-performing teams. Strong organisational and planning skills with the ability to oversee multiple operational functions. A track record of implementing operational improvements that deliver measurable business results. Excellent stakeholder management and communication skills. Experience creating KPIs, reporting frameworks and governance structures. The ability to make confident decisions in a fast-paced, growing business. A proactive, collaborative leadership style with a focus on accountability and continuous improvement. Operations Director Desirable Experience: Digital Signage Audio Visual (AV) Managed Services Technology-led organisations Hardware installations Logistics or field operations Technical project delivery Operations Director Benefits: Senior leadership role with genuine influence over business operations. Opportunity to shape and scale operational functions within a growing organisation. Collaborative leadership team with ambitious growth plans. Clear opportunity for long-term career progression. Company pension. Private medical insurance. Work with an award-winning organisation serving leading national brands. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Aug 11, 2026
Full time
Operations Director Location: North London (Office-Based) Salary: From 65,000 - 70,000 + Benefits Lead Operations. Drive Excellence. Shape the Future. Are you an experienced operational leader who thrives on building high-performing teams, improving processes, and delivering exceptional customer experiences? I am recruiting for an Operations Director to join an award-winning digital technology business that delivers innovative digital signage solutions to some of the UK's best-known hospitality and catering brands. This is an exciting opportunity to become a key member of the senior leadership team, playing a pivotal role in shaping operational strategy while helping a growing business continue its impressive success. Operations Director Opportunity Reporting directly to the Managing Director, you'll take ownership of the company's operational delivery function, ensuring projects, customer services and operational teams consistently deliver outstanding results. You'll oversee multiple departments, have a team of 4 direct reports, ensuring people, processes and technology work seamlessly together while driving operational excellence, customer satisfaction and business growth. This is a hands-on leadership position where you'll inspire teams, develop managers and continuously improve the way the business operates. Operations Director Key Responsibilities As Operations Director, you will: Provide strategic leadership across all operational departments. Lead, mentor and develop managers to build engaged, high-performing teams. Drive operational performance through clear KPIs, reporting and accountability. Ensure customers receive an exceptional level of service throughout their journey. Oversee Content Deployment, ensuring work is effectively prioritised, resourced and delivered. Manage Design, ensuring creative output is delivered accurately and on time. Coordinate content projects from planning through to successful completion. Oversee hardware installation projects, including procurement, scheduling, logistics and delivery. Support Product Management, helping ensure hardware and software solutions continue meeting customer and operational needs. Identify opportunities to improve operational processes, systems and efficiencies. Collaborate with Sales, Finance and the wider leadership team to support continued business growth. Contribute to strategic planning and business decision-making as part of the senior leadership team. Operations Director Essential Experience: Proven experience leading operational teams within a service-led, technology or project delivery environment. Experience managing managers and developing high-performing teams. Strong organisational and planning skills with the ability to oversee multiple operational functions. A track record of implementing operational improvements that deliver measurable business results. Excellent stakeholder management and communication skills. Experience creating KPIs, reporting frameworks and governance structures. The ability to make confident decisions in a fast-paced, growing business. A proactive, collaborative leadership style with a focus on accountability and continuous improvement. Operations Director Desirable Experience: Digital Signage Audio Visual (AV) Managed Services Technology-led organisations Hardware installations Logistics or field operations Technical project delivery Operations Director Benefits: Senior leadership role with genuine influence over business operations. Opportunity to shape and scale operational functions within a growing organisation. Collaborative leadership team with ambitious growth plans. Clear opportunity for long-term career progression. Company pension. Private medical insurance. Work with an award-winning organisation serving leading national brands. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Job title: Regional Director Salary: Competitive compensation package Location: East Anglia Purpose of Role Lawes Consulting Group is proud to be partnering exclusively with a well-established and growing commercial insurance business to find their next Regional Director, who will lead and manage the commercial insurance function within their designated region, delivering profitable growth, strong broker and client relationships, and high-quality service. The role balances strategic leadership with hands-on trading, ensuring business targets are achieved in line with underwriting appetite and company objectives. Key Areas Business Development & Growth - driving profitable new business and retention Broker & Client Engagement - building long-term relationships and representing the company in the market Team Leadership & Development - coaching and growing regional underwriters and BDMs Operational & Underwriting Excellence - owning budgets, MI, and underwriting discipline Strategic Contribution - shaping national commercial insurance strategy and trading approach Responsibilities Business Development & Growth Drive profitable new business and retention within the region Identify opportunities for expansion with existing and prospective broker partners Implement regional sales and distribution strategies aligned to overall company goals Broker & Client Engagement Build and maintain strong, long-term relationships with brokers, clients, and industry stakeholders Deliver compelling propositions and negotiate terms to secure and retain business Act as the key regional contact, representing the company at market events and industry forums Team Leadership & Development Lead, motivate, and coach regional underwriters and business development managers to achieve financial and service targets Foster a high-performance culture, encouraging collaboration and continuous improvement Ensure training and career development pathways are supported across the team Operational & Underwriting Excellence Develop and deliver agreed budgets for the region Oversee MI reporting and pipeline management to support regional performance Monitor underwriting discipline, risk selection, and pricing in line with company standards Deliver efficient, consistent service to brokers and clients, resolving escalated issues promptly Liaise with operational support functions to implement policies and procedures efficiently across the region Strategic Contribution Contribute to national commercial insurance strategy, providing insights on regional market dynamics Influence product development, underwriting appetite, and trading approaches based on broker feedback Support digital trading and ensure adoption of e-trade platforms where applicable Day to Day On any given day, you might be: Meeting with key brokers to negotiate terms or strengthen a long-standing relationship Reviewing regional MI and pipeline reports to track progress against budget Coaching an underwriter through a tricky risk decision or pricing question Resolving an escalated client issue and liaising with operations to fix it at the root Representing the company at an industry event or market forum Feeding regional market insight back into national strategy discussions Checking in with your team to keep morale, performance, and development on track Experience Proven track record in commercial insurance, preferably in a leadership or senior underwriting role Strong knowledge of SME and mid-market commercial lines Established broker network and ability to build trusted, long-term relationships Experience leading and developing high-performing teams Minimum 10 years' commercial insurance experience Degree educated, ACII qualified Skills Strong commercial acumen, negotiation, and problem-solving skills Excellent communication and presentation abilities Analytical mindset, confident interpreting MI and market data Leadership and people management Strategic and commercial thinking Relationship building and influencing Results-driven, with accountability for regional P&L Adaptable and resilient in a competitive market What's On Offer Competitive salary and performance-based bonus Generous private healthcare and pension scheme Career progression opportunities within a growing national business A flexible working environment with real regional autonomy Interested in finding out more? If you have the relevant experience or know someone who does, please contact Jon Hunt on or email
Aug 11, 2026
Full time
Job title: Regional Director Salary: Competitive compensation package Location: East Anglia Purpose of Role Lawes Consulting Group is proud to be partnering exclusively with a well-established and growing commercial insurance business to find their next Regional Director, who will lead and manage the commercial insurance function within their designated region, delivering profitable growth, strong broker and client relationships, and high-quality service. The role balances strategic leadership with hands-on trading, ensuring business targets are achieved in line with underwriting appetite and company objectives. Key Areas Business Development & Growth - driving profitable new business and retention Broker & Client Engagement - building long-term relationships and representing the company in the market Team Leadership & Development - coaching and growing regional underwriters and BDMs Operational & Underwriting Excellence - owning budgets, MI, and underwriting discipline Strategic Contribution - shaping national commercial insurance strategy and trading approach Responsibilities Business Development & Growth Drive profitable new business and retention within the region Identify opportunities for expansion with existing and prospective broker partners Implement regional sales and distribution strategies aligned to overall company goals Broker & Client Engagement Build and maintain strong, long-term relationships with brokers, clients, and industry stakeholders Deliver compelling propositions and negotiate terms to secure and retain business Act as the key regional contact, representing the company at market events and industry forums Team Leadership & Development Lead, motivate, and coach regional underwriters and business development managers to achieve financial and service targets Foster a high-performance culture, encouraging collaboration and continuous improvement Ensure training and career development pathways are supported across the team Operational & Underwriting Excellence Develop and deliver agreed budgets for the region Oversee MI reporting and pipeline management to support regional performance Monitor underwriting discipline, risk selection, and pricing in line with company standards Deliver efficient, consistent service to brokers and clients, resolving escalated issues promptly Liaise with operational support functions to implement policies and procedures efficiently across the region Strategic Contribution Contribute to national commercial insurance strategy, providing insights on regional market dynamics Influence product development, underwriting appetite, and trading approaches based on broker feedback Support digital trading and ensure adoption of e-trade platforms where applicable Day to Day On any given day, you might be: Meeting with key brokers to negotiate terms or strengthen a long-standing relationship Reviewing regional MI and pipeline reports to track progress against budget Coaching an underwriter through a tricky risk decision or pricing question Resolving an escalated client issue and liaising with operations to fix it at the root Representing the company at an industry event or market forum Feeding regional market insight back into national strategy discussions Checking in with your team to keep morale, performance, and development on track Experience Proven track record in commercial insurance, preferably in a leadership or senior underwriting role Strong knowledge of SME and mid-market commercial lines Established broker network and ability to build trusted, long-term relationships Experience leading and developing high-performing teams Minimum 10 years' commercial insurance experience Degree educated, ACII qualified Skills Strong commercial acumen, negotiation, and problem-solving skills Excellent communication and presentation abilities Analytical mindset, confident interpreting MI and market data Leadership and people management Strategic and commercial thinking Relationship building and influencing Results-driven, with accountability for regional P&L Adaptable and resilient in a competitive market What's On Offer Competitive salary and performance-based bonus Generous private healthcare and pension scheme Career progression opportunities within a growing national business A flexible working environment with real regional autonomy Interested in finding out more? If you have the relevant experience or know someone who does, please contact Jon Hunt on or email
Job Title: Service Operations Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Permanent, Full time Working Hours: Monday to Friday, 9:00am to 5:30pm (flexible hours between 8:00am and 6:00pm) This is a leadership role for someone who can build brilliant teams, bring structure to a fast-moving service environment, and still understand the technology well enough to challenge decisions, support escalations, and drive meaningful improvement. If you are a people-first leader with a strong technical grounding and the ambition to help shape a growing MSP, this role gives you the platform to make a visible impact. Who are we: Flotek Group is one of the fastest-growing technology companies in the UK, delivering IT, Cybersecurity and Communications services to small and medium-sized businesses. With sales and support teams across the country, we are building a service operation that combines technical expertise, commercial focus and genuine care for our partners. When you join Flotek Group, you join our Purple Army: a collaborative, ambitious team guided by shared values and high standards. We move quickly, learn constantly, recognise great work, and take pride in delivering the kind of service that earns trust and creates a genuine Wow for our partners. The Role: As Service Operations Manager, you will be a key member of the Service Leadership Team, responsible for leading and developing specialist IT service functions that deliver world-class outcomes for our partners. Reporting directly to the Head of Service, you will provide strategic leadership across Service teams, ensuring service excellence, operational efficiency, employee engagement, and continual improvement. This is a leadership-first role. Your technical background will help you challenge decisions, understand escalations and support your teams, but your biggest impact will come from building high-performing teams, developing future leaders, improving service delivery and creating an environment where people are engaged, accountable and proud of the service they deliver. You will work closely with Team Leaders, Service Excellence, Project Delivery, Account Management and Senior Leadership to shape a scalable, high-performing service operation as Flotek continues its ambitious growth journey. Responsibilities: You will be expected to lead through your Team Leaders, setting clear expectations, coaching consistently, and creating a culture where people understand what great service looks like. The right person will be comfortable having honest conversations, recognising strong performance, supporting development and holding teams accountable in a fair, constructive and consistent way. Lead, develop and inspire Team Leaders and operational teams, creating a high-performance culture where people feel supported, challenged, recognised and accountable for delivering exceptional service. Build leadership capability across the department through coaching, mentoring, succession planning, structured one-to-ones and regular performance development activity. Own service performance across all supported functions, ensuring exceptional customer outcomes, operational excellence and consistent achievement of service targets. Act as the senior escalation point for major partner issues, balancing customer experience, employee wellbeing and commercial objectives. Define and deliver strategic service improvement initiatives that enhance scalability, efficiency and support Flotek's continued growth. Work closely with senior leadership to shape departmental objectives, resource planning, budgets and long-term operational strategy. Establish and own KPI frameworks, operational reporting and performance dashboards, providing regular insights and recommendations to Directors and the Senior Leadership Team. Ensure effective capacity planning, governance and compliance with company policies, security standards and industry best practice. Build strong relationships with key partners and stakeholders, acting as a senior representative of the Service Department during reviews, escalations and critical service events. Drive measurable improvements in partner satisfaction, retention and overall service experience through a customer-first approach. Lead continual service improvement initiatives through data analysis, root cause investigations and operational reviews. Champion innovation, automation and emerging technologies that improve efficiency, employee experience and partner outcomes. What we're looking for: Strong people leadership, coaching and team development skills, with the ability to build high-performing teams and future leaders. Experience managing operational performance through KPIs, SLAs, service reporting and continual improvement initiatives. Excellent communication and stakeholder management skills, with the ability to influence at all levels of the organisation. Commercially aware, with the ability to balance partner outcomes, operational requirements and business objectives. Strong understanding of Managed Services, Service Operations and modern MSP technologies, including Microsoft 365, Azure, networking and cyber security, with the confidence to support technical discussions without needing to be the deepest technical expert in the room. Familiarity with service management frameworks and tools, including ITIL, PSA, RMM, CRM and documentation platforms, with the ability to use data and process insight to improve service performance. A customer-focused, organised and results-driven leader who thrives in a fast-paced environment and remains calm under pressure. Proven leadership experience with a track record of leading Team Leaders, Supervisors or Managers. Benefits: Competitive salary depending on experience. Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior service leadership as Flotek continues to scale. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Candidates with experience of; IT Service Delivery Manager, Managed Services Operations Manager, IT Infrastructure & Operations Manager, IT Service Manager, Managed IT Services Lead, Service Operations Lead may also be considered for this role.
Aug 11, 2026
Full time
Job Title: Service Operations Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Permanent, Full time Working Hours: Monday to Friday, 9:00am to 5:30pm (flexible hours between 8:00am and 6:00pm) This is a leadership role for someone who can build brilliant teams, bring structure to a fast-moving service environment, and still understand the technology well enough to challenge decisions, support escalations, and drive meaningful improvement. If you are a people-first leader with a strong technical grounding and the ambition to help shape a growing MSP, this role gives you the platform to make a visible impact. Who are we: Flotek Group is one of the fastest-growing technology companies in the UK, delivering IT, Cybersecurity and Communications services to small and medium-sized businesses. With sales and support teams across the country, we are building a service operation that combines technical expertise, commercial focus and genuine care for our partners. When you join Flotek Group, you join our Purple Army: a collaborative, ambitious team guided by shared values and high standards. We move quickly, learn constantly, recognise great work, and take pride in delivering the kind of service that earns trust and creates a genuine Wow for our partners. The Role: As Service Operations Manager, you will be a key member of the Service Leadership Team, responsible for leading and developing specialist IT service functions that deliver world-class outcomes for our partners. Reporting directly to the Head of Service, you will provide strategic leadership across Service teams, ensuring service excellence, operational efficiency, employee engagement, and continual improvement. This is a leadership-first role. Your technical background will help you challenge decisions, understand escalations and support your teams, but your biggest impact will come from building high-performing teams, developing future leaders, improving service delivery and creating an environment where people are engaged, accountable and proud of the service they deliver. You will work closely with Team Leaders, Service Excellence, Project Delivery, Account Management and Senior Leadership to shape a scalable, high-performing service operation as Flotek continues its ambitious growth journey. Responsibilities: You will be expected to lead through your Team Leaders, setting clear expectations, coaching consistently, and creating a culture where people understand what great service looks like. The right person will be comfortable having honest conversations, recognising strong performance, supporting development and holding teams accountable in a fair, constructive and consistent way. Lead, develop and inspire Team Leaders and operational teams, creating a high-performance culture where people feel supported, challenged, recognised and accountable for delivering exceptional service. Build leadership capability across the department through coaching, mentoring, succession planning, structured one-to-ones and regular performance development activity. Own service performance across all supported functions, ensuring exceptional customer outcomes, operational excellence and consistent achievement of service targets. Act as the senior escalation point for major partner issues, balancing customer experience, employee wellbeing and commercial objectives. Define and deliver strategic service improvement initiatives that enhance scalability, efficiency and support Flotek's continued growth. Work closely with senior leadership to shape departmental objectives, resource planning, budgets and long-term operational strategy. Establish and own KPI frameworks, operational reporting and performance dashboards, providing regular insights and recommendations to Directors and the Senior Leadership Team. Ensure effective capacity planning, governance and compliance with company policies, security standards and industry best practice. Build strong relationships with key partners and stakeholders, acting as a senior representative of the Service Department during reviews, escalations and critical service events. Drive measurable improvements in partner satisfaction, retention and overall service experience through a customer-first approach. Lead continual service improvement initiatives through data analysis, root cause investigations and operational reviews. Champion innovation, automation and emerging technologies that improve efficiency, employee experience and partner outcomes. What we're looking for: Strong people leadership, coaching and team development skills, with the ability to build high-performing teams and future leaders. Experience managing operational performance through KPIs, SLAs, service reporting and continual improvement initiatives. Excellent communication and stakeholder management skills, with the ability to influence at all levels of the organisation. Commercially aware, with the ability to balance partner outcomes, operational requirements and business objectives. Strong understanding of Managed Services, Service Operations and modern MSP technologies, including Microsoft 365, Azure, networking and cyber security, with the confidence to support technical discussions without needing to be the deepest technical expert in the room. Familiarity with service management frameworks and tools, including ITIL, PSA, RMM, CRM and documentation platforms, with the ability to use data and process insight to improve service performance. A customer-focused, organised and results-driven leader who thrives in a fast-paced environment and remains calm under pressure. Proven leadership experience with a track record of leading Team Leaders, Supervisors or Managers. Benefits: Competitive salary depending on experience. Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior service leadership as Flotek continues to scale. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Candidates with experience of; IT Service Delivery Manager, Managed Services Operations Manager, IT Infrastructure & Operations Manager, IT Service Manager, Managed IT Services Lead, Service Operations Lead may also be considered for this role.
Help drive commercial success that enables outstanding care. Joining us means becoming part of a forward-looking care organisation with a strong, long-term commitment to the success of every home. Supported by substantial, planned investment, we provide the resources and stability needed to deliver high-quality, sustainable care while nurturing thriving communities. This is a full-time, regional role based in Scotland, working 37.5 hours per week and offering the opportunity to work closely with colleagues across the organisation to support homes nationwide. Residents, families and colleagues are at the heart of everything we do. We believe in building trusted relationships, continuously improving the way we work, and creating environments where people feel supported to grow and succeed. As a Commercial Performance Executive, you'll play a key role at the heart of our Commercial & Growth Directorate. Supporting a wide range of commercial activity, you'll help improve occupancy performance, strengthen commercial capability across our homes and provide the insight, coordination and resources that enable our teams to make informed decisions and deliver exceptional results. About the role This is a varied and collaborative role supporting colleagues across commercial operations, marketing, commercial finance, contracts and commissioning, and sales enablement. Working closely with the Commercial Manager and wider Commercial & Growth Directorate, you'll help turn data into meaningful insight, coordinate key commercial initiatives and ensure the right tools, reporting and processes are in place to support occupancy growth. You'll monitor performance data, identify trends and opportunities, maintain reporting dashboards and support commercial planning across the Group. You'll also play an important role in embedding our Sales Excellence Framework, coordinating training, maintaining resources and helping Home Managers build confidence in enquiry management, admissions and conversion best practice. Alongside supporting marketing campaigns, commercial events and referral activity, you'll help prepare business cases, presentations and performance reports while acting as a central point of coordination between commercial, operational and support teams. This is an excellent opportunity to gain broad commercial experience and develop a strong understanding of how commercial strategy supports operational performance across a national care organisation. About you You'll be highly organised, naturally curious and enjoy working with data to understand what drives performance. Comfortable managing a varied workload, you'll be equally confident analysing information, coordinating projects and building positive working relationships with colleagues across different functions. You'll bring excellent communication skills, strong attention to detail and a proactive approach to problem-solving. Whether you're producing reports, supporting commercial initiatives or coordinating activity across multiple teams, you'll take pride in delivering high-quality work that makes a real difference. We're looking for someone with a genuine interest in developing a career in commercial performance, who enjoys learning, embraces new challenges and is motivated by improving outcomes for residents, colleagues and the wider business. What you'll bring Essential Experience in a commercial, sales support, marketing, data analysis, business support or administrative role, or transferable experience demonstrating strong commercial potential. Strong analytical skills with experience producing reports, dashboards or presentations that translate data into meaningful insight. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Strong communication and relationship-building skills, with confidence working across a wide range of stakeholders. Proficiency in Microsoft Office 365, particularly Excel, PowerPoint and Word. A proactive, collaborative approach with a genuine interest in commercial performance and continuous improvement. Desirable Experience using CRM systems, digital marketing tools or business intelligence platforms. Experience within a multi-site organisation or the health and social care sector. A qualification in business, marketing, data or a related discipline. An interest in sales enablement, commercial capability development or performance improvement. Additional information This is a regional role covering our Care Homes across Scotland, with travel to homes and other locations across the Group to support the Commercial & Growth Directorate. An Enhanced DBS check and DVLA licence check are required for this role. As with all colleagues, you'll be expected to comply with our policies relating to health and safety, infection prevention and control, safeguarding and all relevant regulatory requirements. From time to time, you may be asked to undertake other duties appropriate to the role, and the responsibilities outlined above may be reasonably reviewed and updated following consultation to reflect business needs.
Aug 11, 2026
Full time
Help drive commercial success that enables outstanding care. Joining us means becoming part of a forward-looking care organisation with a strong, long-term commitment to the success of every home. Supported by substantial, planned investment, we provide the resources and stability needed to deliver high-quality, sustainable care while nurturing thriving communities. This is a full-time, regional role based in Scotland, working 37.5 hours per week and offering the opportunity to work closely with colleagues across the organisation to support homes nationwide. Residents, families and colleagues are at the heart of everything we do. We believe in building trusted relationships, continuously improving the way we work, and creating environments where people feel supported to grow and succeed. As a Commercial Performance Executive, you'll play a key role at the heart of our Commercial & Growth Directorate. Supporting a wide range of commercial activity, you'll help improve occupancy performance, strengthen commercial capability across our homes and provide the insight, coordination and resources that enable our teams to make informed decisions and deliver exceptional results. About the role This is a varied and collaborative role supporting colleagues across commercial operations, marketing, commercial finance, contracts and commissioning, and sales enablement. Working closely with the Commercial Manager and wider Commercial & Growth Directorate, you'll help turn data into meaningful insight, coordinate key commercial initiatives and ensure the right tools, reporting and processes are in place to support occupancy growth. You'll monitor performance data, identify trends and opportunities, maintain reporting dashboards and support commercial planning across the Group. You'll also play an important role in embedding our Sales Excellence Framework, coordinating training, maintaining resources and helping Home Managers build confidence in enquiry management, admissions and conversion best practice. Alongside supporting marketing campaigns, commercial events and referral activity, you'll help prepare business cases, presentations and performance reports while acting as a central point of coordination between commercial, operational and support teams. This is an excellent opportunity to gain broad commercial experience and develop a strong understanding of how commercial strategy supports operational performance across a national care organisation. About you You'll be highly organised, naturally curious and enjoy working with data to understand what drives performance. Comfortable managing a varied workload, you'll be equally confident analysing information, coordinating projects and building positive working relationships with colleagues across different functions. You'll bring excellent communication skills, strong attention to detail and a proactive approach to problem-solving. Whether you're producing reports, supporting commercial initiatives or coordinating activity across multiple teams, you'll take pride in delivering high-quality work that makes a real difference. We're looking for someone with a genuine interest in developing a career in commercial performance, who enjoys learning, embraces new challenges and is motivated by improving outcomes for residents, colleagues and the wider business. What you'll bring Essential Experience in a commercial, sales support, marketing, data analysis, business support or administrative role, or transferable experience demonstrating strong commercial potential. Strong analytical skills with experience producing reports, dashboards or presentations that translate data into meaningful insight. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Strong communication and relationship-building skills, with confidence working across a wide range of stakeholders. Proficiency in Microsoft Office 365, particularly Excel, PowerPoint and Word. A proactive, collaborative approach with a genuine interest in commercial performance and continuous improvement. Desirable Experience using CRM systems, digital marketing tools or business intelligence platforms. Experience within a multi-site organisation or the health and social care sector. A qualification in business, marketing, data or a related discipline. An interest in sales enablement, commercial capability development or performance improvement. Additional information This is a regional role covering our Care Homes across Scotland, with travel to homes and other locations across the Group to support the Commercial & Growth Directorate. An Enhanced DBS check and DVLA licence check are required for this role. As with all colleagues, you'll be expected to comply with our policies relating to health and safety, infection prevention and control, safeguarding and all relevant regulatory requirements. From time to time, you may be asked to undertake other duties appropriate to the role, and the responsibilities outlined above may be reasonably reviewed and updated following consultation to reflect business needs.
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY's Financial Services practice is a unique industry-focused business unit that provides a broad range of integrated services to financial institutions and other capital markets participants, including banks, insurers, wealth and asset managers and government. EY UK's Remediation Team works across all sectors on a broad range of engagements with a diverse portfolio of clients, delivering consultancy services and support focused on the execution of remediation programmes and the management of regulatory risk. The team focuses on delivering some of the industry's largest and most complex remediation programmes. This includes supporting firms in qualifying potential issues, root cause analysis, as well as designing and implementing past business reviews and redress schemes to remediate consumer harm. The opportunity Our objective is to continue being the market leader in delivering large-scale, complex remediation programmes within the Financial Services sector. We collaborate and work closely with teams across EY to design and execute technology-enabled delivery solutions that bring structure, pace and control to high profile programmes for our clients, while also building and deepening senior client relationships and identifying opportunities to support clients across the remediation lifecycle. As a Director, you will play a pivotal role in shaping EY's remediation delivery strategy, taking end-to-end accountability for programme set-up and execution, and acting as a trusted adviser to senior client stakeholders on delivery approach, governance, risks and good customer outcomes. You will also be expected to originate and shape new opportunities, lead pursuits and proposals, and bring the best of EY to clients through strong relationship management and market-facing insight. Your key responsibilities As a Director within the Remediation Team, you will lead complex multi-workstream programmes from mobilisation through to closure, setting the delivery strategy, establishing governance and controls, and assuring high quality outcomes. Typical engagements include leading, directing and assuring the design, implementation or review of: Past business reviews and large-scale remediation programmes for firms Programme design and control, including integrated plans, dependencies, RAID management, milestones, and operational execution Governance and operating rhythm, steering committees, working groups, decision forums, and clear escalation pathways Performance management and reporting including MI and insights, outcome tracking, executive dashboards and Board level reporting Resource and financial management comprising budgeting, forecasting, capacity planning, and commercial oversight Workstream leadership across multi disciplinary teams (operations, technology, data, risk) to deliver at pace Quality management incorporating assurance frameworks, outcome testing and continuous improvement across delivery lifecycle Delivery of FCA agreed actions including Section 166 reviews and Skilled Person engagements Development of programme artefacts, including policy frameworks, remediation principles and redress methodologies to scale repeatable delivery Originating, shaping and leading significant business development opportunities for new and existing clients The successful candidate will be expected to: Provide visible leadership across EY's largest and most complex remediation programmes, acting as the primary point of accountability for delivery, quality and outcomes Be a very established Programme Manager with significant experience of setting up and delivering large scale remediation programmes Set the overall programme strategy and delivery approach, including mobilisation, governance design, delivery controls, reporting and assurance Lead multiple workstreams and engagement teams concurrently, ensuring clear ownership, strong delivery cadence, and effective decision making discipline Own commercial performance and programme control, including budgeting, resourcing, risk management and contractual delivery commitments Translate complex regulatory expectations into actionable delivery plans and operating models that teams can execute at scale. Operate confidently at senior levels, with strong written and verbal communication skills for Board level reporting, regulator engagement and executive presentations Proactively identify and convert opportunities for EY to provide additional advisory services, leveraging existing client relationships Lead, or play a senior role in, the development and governance of proposals for significant new client opportunities Build, maintain and deepen senior client relationships, acting as a trusted adviser across remediation, regulatory risk and broader transformation agendas Create a high performing team culture, mentoring senior managers and managers, and taking accountability for talent development, succession and performance outcomes Demonstrate a proactive, ownership driven mindset with a clear ambition to progress to Partner and help shape the future direction of the practice Skills and Attributes for Success: Demonstrate extensive programme leadership experience, including setting up and delivering large scale remediation programmes Proven programme leadership experience delivering large scale, multi workstream transformation and/or remediation programmes, with complex governance and stakeholder landscapes Strong programme management disciplines and the ability to establish strong delivery controls Working knowledge of financial services regulation and remediation, with the ability to translate regulatory expectations into executable delivery plans and measurable outcomes Outstanding communication skills, strong commercial acumen and the ability to provide constructive challenge at senior levels Highly organised, structured and disciplined, with the flexibility to operate effectively across multiple priorities and under significant regulatory and delivery pressure Proactive and outcomes focused, anticipating issues, shaping solutions and driving decisions to conclusion Strong client facing presence, with the ability to build trusted relationships with senior executives, regulators and external advisers Confident in managing ambiguity and complexity, balancing regulatory expectations with pragmatic delivery considerations Demonstrated ability to originate, shape and grow new business opportunities within remediation and adjacent regulatory risk services A collaborative leader who works effectively across EY's wider Financial Services practice and promotes a strong, inclusive team culture To qualify for the role, you must have some or all of the following: • Typically, 12+ years' experience working within Financial Services or significant experience leading large scale remediation programmes • Proficient in programme set up and execution (governance, planning, controls, reporting, resourcing and budget management) with the ability to translate regulatory expectations into effective delivery plans • Sound technical knowledge of financial products and customer facing regulated activities (e.g. complaint handling, redress, conduct risk) • Strong academic background, ideally to a degree level or equivalent • FPC or QCF Level 4 qualified (preferable but not required) • Proven experience managing, developing and sponsoring senior talent What we look for We are looking for individuals with a strong sense of ownership, commercial awareness and ambition to help transform the financial services industry. If you have a passion for leading some of the industry's most complex and high profile remediation programmes, and are motivated by progression to Partner, this role is for you. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected . click apply for full job details
Aug 11, 2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY's Financial Services practice is a unique industry-focused business unit that provides a broad range of integrated services to financial institutions and other capital markets participants, including banks, insurers, wealth and asset managers and government. EY UK's Remediation Team works across all sectors on a broad range of engagements with a diverse portfolio of clients, delivering consultancy services and support focused on the execution of remediation programmes and the management of regulatory risk. The team focuses on delivering some of the industry's largest and most complex remediation programmes. This includes supporting firms in qualifying potential issues, root cause analysis, as well as designing and implementing past business reviews and redress schemes to remediate consumer harm. The opportunity Our objective is to continue being the market leader in delivering large-scale, complex remediation programmes within the Financial Services sector. We collaborate and work closely with teams across EY to design and execute technology-enabled delivery solutions that bring structure, pace and control to high profile programmes for our clients, while also building and deepening senior client relationships and identifying opportunities to support clients across the remediation lifecycle. As a Director, you will play a pivotal role in shaping EY's remediation delivery strategy, taking end-to-end accountability for programme set-up and execution, and acting as a trusted adviser to senior client stakeholders on delivery approach, governance, risks and good customer outcomes. You will also be expected to originate and shape new opportunities, lead pursuits and proposals, and bring the best of EY to clients through strong relationship management and market-facing insight. Your key responsibilities As a Director within the Remediation Team, you will lead complex multi-workstream programmes from mobilisation through to closure, setting the delivery strategy, establishing governance and controls, and assuring high quality outcomes. Typical engagements include leading, directing and assuring the design, implementation or review of: Past business reviews and large-scale remediation programmes for firms Programme design and control, including integrated plans, dependencies, RAID management, milestones, and operational execution Governance and operating rhythm, steering committees, working groups, decision forums, and clear escalation pathways Performance management and reporting including MI and insights, outcome tracking, executive dashboards and Board level reporting Resource and financial management comprising budgeting, forecasting, capacity planning, and commercial oversight Workstream leadership across multi disciplinary teams (operations, technology, data, risk) to deliver at pace Quality management incorporating assurance frameworks, outcome testing and continuous improvement across delivery lifecycle Delivery of FCA agreed actions including Section 166 reviews and Skilled Person engagements Development of programme artefacts, including policy frameworks, remediation principles and redress methodologies to scale repeatable delivery Originating, shaping and leading significant business development opportunities for new and existing clients The successful candidate will be expected to: Provide visible leadership across EY's largest and most complex remediation programmes, acting as the primary point of accountability for delivery, quality and outcomes Be a very established Programme Manager with significant experience of setting up and delivering large scale remediation programmes Set the overall programme strategy and delivery approach, including mobilisation, governance design, delivery controls, reporting and assurance Lead multiple workstreams and engagement teams concurrently, ensuring clear ownership, strong delivery cadence, and effective decision making discipline Own commercial performance and programme control, including budgeting, resourcing, risk management and contractual delivery commitments Translate complex regulatory expectations into actionable delivery plans and operating models that teams can execute at scale. Operate confidently at senior levels, with strong written and verbal communication skills for Board level reporting, regulator engagement and executive presentations Proactively identify and convert opportunities for EY to provide additional advisory services, leveraging existing client relationships Lead, or play a senior role in, the development and governance of proposals for significant new client opportunities Build, maintain and deepen senior client relationships, acting as a trusted adviser across remediation, regulatory risk and broader transformation agendas Create a high performing team culture, mentoring senior managers and managers, and taking accountability for talent development, succession and performance outcomes Demonstrate a proactive, ownership driven mindset with a clear ambition to progress to Partner and help shape the future direction of the practice Skills and Attributes for Success: Demonstrate extensive programme leadership experience, including setting up and delivering large scale remediation programmes Proven programme leadership experience delivering large scale, multi workstream transformation and/or remediation programmes, with complex governance and stakeholder landscapes Strong programme management disciplines and the ability to establish strong delivery controls Working knowledge of financial services regulation and remediation, with the ability to translate regulatory expectations into executable delivery plans and measurable outcomes Outstanding communication skills, strong commercial acumen and the ability to provide constructive challenge at senior levels Highly organised, structured and disciplined, with the flexibility to operate effectively across multiple priorities and under significant regulatory and delivery pressure Proactive and outcomes focused, anticipating issues, shaping solutions and driving decisions to conclusion Strong client facing presence, with the ability to build trusted relationships with senior executives, regulators and external advisers Confident in managing ambiguity and complexity, balancing regulatory expectations with pragmatic delivery considerations Demonstrated ability to originate, shape and grow new business opportunities within remediation and adjacent regulatory risk services A collaborative leader who works effectively across EY's wider Financial Services practice and promotes a strong, inclusive team culture To qualify for the role, you must have some or all of the following: • Typically, 12+ years' experience working within Financial Services or significant experience leading large scale remediation programmes • Proficient in programme set up and execution (governance, planning, controls, reporting, resourcing and budget management) with the ability to translate regulatory expectations into effective delivery plans • Sound technical knowledge of financial products and customer facing regulated activities (e.g. complaint handling, redress, conduct risk) • Strong academic background, ideally to a degree level or equivalent • FPC or QCF Level 4 qualified (preferable but not required) • Proven experience managing, developing and sponsoring senior talent What we look for We are looking for individuals with a strong sense of ownership, commercial awareness and ambition to help transform the financial services industry. If you have a passion for leading some of the industry's most complex and high profile remediation programmes, and are motivated by progression to Partner, this role is for you. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected . click apply for full job details
Come make a real difference as our new Head of Repairs Operations! Everyone should have a warm, safe, affordable home. As our Head of Repairs Operations, you'll play a key role in making this a reality for thousands of families in our communities. Leading a wide-ranging operational service, you'll be responsible for the delivery of responsive repairs, empty homes refurbishment, grounds maintenance, cleaning services and planned maintenance programmes. Working closely with tenants, colleagues and contractors, you'll ensure we deliver a high-quality, customer-focused service that gets things right first time and achieves excellent levels of customer satisfaction. You'll be part of the Senior Management Team, helping to shape and deliver our ambitions for customer experience, service excellence and value for money. You'll lead multi-disciplinary teams and provide technical expertise across repairs, maintenance and facilities management, supporting the wider organisation to deliver safe, compliant and well-maintained homes. You'll take a proactive, performance-led approach, using insight, data and customer feedback to drive continuous improvement. Working closely with the Assistant Director of Repairs, you'll help shape the future direction of the service, ensuring operational performance, compliance and customer outcomes remain at the heart of everything we do. What you'll bring to our team Focused on delivering excellent customer outcomes, you'll be an experienced and inspiring leader with a strong track record of managing operational repairs and maintenance services. You'll be passionate about service improvement, performance and developing high-performing teams. As a member of the Senior Management Group, you'll take ownership of operational performance, risk management and regulatory compliance within your areas of responsibility. You'll be comfortable influencing stakeholders at all levels and leading teams through change while maintaining a strong customer focus. What we are looking for An experienced senior manager who has led multi-disciplined trade teams and worked alongside external contractors and partners. Skilled and experienced in housing repairs, empty homes refurbishment, facilities management, grounds maintenance and cleaning services. Demonstrable experience of contract procurement, contract management and service delivery. Strong leadership skills with a proven ability to motivate, develop and performance manage teams. Experience creating and delivering operational plans that drive service improvement and excellent customer outcomes. Knowledge of health and safety, building safety, HHSRS, damp and mould management and relevant housing legislation. Excellent strategic, analytical and problem-solving skills. Strong communication and stakeholder management skills with the ability to influence at all levels. A commitment to equality, diversity and inclusion and creating a positive, collaborative culture. A clear understanding of risk management, value for money and continuous improvement principles. Qualifications Qualified to degree level, HND or equivalent in a relevant subject area, or qualified through significant sector experience. Relevant management qualification such as ILM, CMI or similar (desirable). Evidence of Continuous Professional Development. MRICS or MCIOB would be an advantage. Full driving licence and access to a car insured for business use. NEBOSH Construction Certificate or similar health and safety qualification/experience (desirable). Project Management qualification (desirable). Key Details Salary: 68,949 per annum. Location: Newent, Gloucestershire, with hybrid and flexible working. Full-time and permanent contract 37 hour week. 26 days holiday with one additional day for each year of service up to an additional 4 days Social Housing Pension Scheme including life cover x3 annual salary with Two Rivers Housing matching employee contribution plus 2% up to employer cap of 12% with a minimum Employee contribution of 4% Medicash health cash back plan Annual professional membership fee Want to know more? For the full list of responsibilities and requirements, please find the full job description linked on our website. How to Apply To help us find the right person for this role, we are working with our recruitment partners Acorn by Synergie. They are managing the recruitment process on our behalf so, if you would like to join us or find out more about the role please get in touch via the contact details on their website. If you would like to apply after finding out more, we'll require the following for consideration: Updated CV Personal statement highlighting why you would like to join Two Rivers Housing and how you believe you meet the requirements set out in our person specification (max of 500 words) The deadline for applying is midnight on Sunday 6th September. If you require any reasonable adjustments as part of this process, then please contact our recruitment partners who will be happy to help. Acorn by Synergie acts as an employment agency for permanent recruitment.
Aug 11, 2026
Full time
Come make a real difference as our new Head of Repairs Operations! Everyone should have a warm, safe, affordable home. As our Head of Repairs Operations, you'll play a key role in making this a reality for thousands of families in our communities. Leading a wide-ranging operational service, you'll be responsible for the delivery of responsive repairs, empty homes refurbishment, grounds maintenance, cleaning services and planned maintenance programmes. Working closely with tenants, colleagues and contractors, you'll ensure we deliver a high-quality, customer-focused service that gets things right first time and achieves excellent levels of customer satisfaction. You'll be part of the Senior Management Team, helping to shape and deliver our ambitions for customer experience, service excellence and value for money. You'll lead multi-disciplinary teams and provide technical expertise across repairs, maintenance and facilities management, supporting the wider organisation to deliver safe, compliant and well-maintained homes. You'll take a proactive, performance-led approach, using insight, data and customer feedback to drive continuous improvement. Working closely with the Assistant Director of Repairs, you'll help shape the future direction of the service, ensuring operational performance, compliance and customer outcomes remain at the heart of everything we do. What you'll bring to our team Focused on delivering excellent customer outcomes, you'll be an experienced and inspiring leader with a strong track record of managing operational repairs and maintenance services. You'll be passionate about service improvement, performance and developing high-performing teams. As a member of the Senior Management Group, you'll take ownership of operational performance, risk management and regulatory compliance within your areas of responsibility. You'll be comfortable influencing stakeholders at all levels and leading teams through change while maintaining a strong customer focus. What we are looking for An experienced senior manager who has led multi-disciplined trade teams and worked alongside external contractors and partners. Skilled and experienced in housing repairs, empty homes refurbishment, facilities management, grounds maintenance and cleaning services. Demonstrable experience of contract procurement, contract management and service delivery. Strong leadership skills with a proven ability to motivate, develop and performance manage teams. Experience creating and delivering operational plans that drive service improvement and excellent customer outcomes. Knowledge of health and safety, building safety, HHSRS, damp and mould management and relevant housing legislation. Excellent strategic, analytical and problem-solving skills. Strong communication and stakeholder management skills with the ability to influence at all levels. A commitment to equality, diversity and inclusion and creating a positive, collaborative culture. A clear understanding of risk management, value for money and continuous improvement principles. Qualifications Qualified to degree level, HND or equivalent in a relevant subject area, or qualified through significant sector experience. Relevant management qualification such as ILM, CMI or similar (desirable). Evidence of Continuous Professional Development. MRICS or MCIOB would be an advantage. Full driving licence and access to a car insured for business use. NEBOSH Construction Certificate or similar health and safety qualification/experience (desirable). Project Management qualification (desirable). Key Details Salary: 68,949 per annum. Location: Newent, Gloucestershire, with hybrid and flexible working. Full-time and permanent contract 37 hour week. 26 days holiday with one additional day for each year of service up to an additional 4 days Social Housing Pension Scheme including life cover x3 annual salary with Two Rivers Housing matching employee contribution plus 2% up to employer cap of 12% with a minimum Employee contribution of 4% Medicash health cash back plan Annual professional membership fee Want to know more? For the full list of responsibilities and requirements, please find the full job description linked on our website. How to Apply To help us find the right person for this role, we are working with our recruitment partners Acorn by Synergie. They are managing the recruitment process on our behalf so, if you would like to join us or find out more about the role please get in touch via the contact details on their website. If you would like to apply after finding out more, we'll require the following for consideration: Updated CV Personal statement highlighting why you would like to join Two Rivers Housing and how you believe you meet the requirements set out in our person specification (max of 500 words) The deadline for applying is midnight on Sunday 6th September. If you require any reasonable adjustments as part of this process, then please contact our recruitment partners who will be happy to help. Acorn by Synergie acts as an employment agency for permanent recruitment.
Job Title: DV Cleared Director of Security Function Location: London Duration: 6 months possible extension Must be willing and eligible to go through DV Clearance Operating in a highly regulated, security-sensitive environment, Our Client delivers critical services where the protection of people, information, assets and operations is non-negotiable. If you're a strategic security leader who can turn complex risk into clear governance-and embed security as a business enabler-this is a role with real purpose and measurable impact What you'll be doing: Own and drive the Sector Security Strategy, aligned to business objectives, customer requirements and regulatory obligations Provide senior-level security leadership and assurance to the Senior Leadership Team, advising on security risks, emerging threats and compliance matters Establish and maintain security governance frameworks, policies and standards across Physical, Personnel, Information and Cyber Security disciplines Lead security risk management: identify, assess, monitor and ensure risks are appropriately managed Oversee compliance and assurance against GovS007, JSP 440, GDPR and contractual security obligations, including ISO 27001-aligned controls and processes Act as the principal point of contact for security with Government Departments, Contracting Authorities, customers and industry partners Govern business continuity and emergency response planning, supporting organisational resilience and crisis management arrangements Provide security advice and assurance for supply chain and third-party partners, supporting due diligence and risk assessments Ensure security incidents are managed, investigated, reported, and followed through with corrective actions and continuous improvement What you'll bring: Strong leadership that inspires and develops teams, maintaining high standards of professionalism and customer service Excellent communication-able to influence and brief stakeholders clearly, including senior decision-makers Strong interpersonal skills and a collaborative, inclusive approach A proactive mindset for resolving complex, multi-dimensional security challenges with innovative solutions Ability to achieve and maintain Developed Vetting (DV) Security Clearance Deep knowledge of GovS007 and relevant aspects of JSP 440, alongside experience leading governance, risk and compliance programmes Strong understanding of information assurance/risk management and ISO 27001 principles, with practical GDPR awareness Confidence advising on contractual and legislative security requirements, supporting bids, transitions and business development Additional information: Well-developed IT literacy with an understanding of modern cyber and information security risks If you're ready to shape security governance at senior level, strengthen resilience across the sector, and help enable safe, secure delivery-apply now. Our Client is committed to building diverse teams led by leaders who deliver better outcomes for culture, customers and communities. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 10, 2026
Contractor
Job Title: DV Cleared Director of Security Function Location: London Duration: 6 months possible extension Must be willing and eligible to go through DV Clearance Operating in a highly regulated, security-sensitive environment, Our Client delivers critical services where the protection of people, information, assets and operations is non-negotiable. If you're a strategic security leader who can turn complex risk into clear governance-and embed security as a business enabler-this is a role with real purpose and measurable impact What you'll be doing: Own and drive the Sector Security Strategy, aligned to business objectives, customer requirements and regulatory obligations Provide senior-level security leadership and assurance to the Senior Leadership Team, advising on security risks, emerging threats and compliance matters Establish and maintain security governance frameworks, policies and standards across Physical, Personnel, Information and Cyber Security disciplines Lead security risk management: identify, assess, monitor and ensure risks are appropriately managed Oversee compliance and assurance against GovS007, JSP 440, GDPR and contractual security obligations, including ISO 27001-aligned controls and processes Act as the principal point of contact for security with Government Departments, Contracting Authorities, customers and industry partners Govern business continuity and emergency response planning, supporting organisational resilience and crisis management arrangements Provide security advice and assurance for supply chain and third-party partners, supporting due diligence and risk assessments Ensure security incidents are managed, investigated, reported, and followed through with corrective actions and continuous improvement What you'll bring: Strong leadership that inspires and develops teams, maintaining high standards of professionalism and customer service Excellent communication-able to influence and brief stakeholders clearly, including senior decision-makers Strong interpersonal skills and a collaborative, inclusive approach A proactive mindset for resolving complex, multi-dimensional security challenges with innovative solutions Ability to achieve and maintain Developed Vetting (DV) Security Clearance Deep knowledge of GovS007 and relevant aspects of JSP 440, alongside experience leading governance, risk and compliance programmes Strong understanding of information assurance/risk management and ISO 27001 principles, with practical GDPR awareness Confidence advising on contractual and legislative security requirements, supporting bids, transitions and business development Additional information: Well-developed IT literacy with an understanding of modern cyber and information security risks If you're ready to shape security governance at senior level, strengthen resilience across the sector, and help enable safe, secure delivery-apply now. Our Client is committed to building diverse teams led by leaders who deliver better outcomes for culture, customers and communities. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Finance Director Leading Multi-site Events & Hospitality Organisation Gloucestershire (Hybrid) £130,000 to £150,000 plus car allowance, bonus and excellent benefits A commercially focused Finance Director opportunity within one of the UK's most recognised customer-facing organisations. An exceptional opportunity has arisen for an experienced Finance Director to join the senior leadership team of a nationally recognised organisation operating a portfolio of prestigious venues. This is a high-impact commercial leadership role where you'll influence strategic decisions, drive financial performance and support significant investment across a complex, multi-site business. Joining during a period of transformation, you'll play a key role in building a more commercially focused finance function that partners closely with operational leaders to improve performance, challenge thinking and support future growth. The Role As a key member of the senior leadership team, you'll provide commercial insight, strategic challenge and financial leadership across a portfolio of high-profile operations. Responsibilities include: Leading budgeting, forecasting and long-term financial planning. Providing commercial insight and constructive challenge to senior operational leaders. Partnering with commercial teams to improve trading performance across multiple revenue streams. Building robust business cases to support significant capital investment. Delivering insightful financial reporting, forecasting and KPI analysis. Leading and developing a high-performing finance team through a period of organisational change. Driving continuous improvement across finance processes, governance and business partnering. Supporting strategic decision making as a trusted adviser to the leadership team. About You We're looking for a commercially minded Finance Director who enjoys operating close to the business and influencing results. You'll ideally have: ACA, ACCA or CIMA qualification. Experience operating as a Finance Director, Divisional Finance Director or senior commercial finance leader. A background within retail, hospitality, leisure, consumer, venues, travel or another customer-facing multi-site environment. Strong commercial finance and business partnering experience within a trading business. The confidence to challenge senior stakeholders constructively and influence strategic decisions. Experience leading finance teams through change and transformation. Excellent communication skills with the ability to build credibility quickly across a diverse stakeholder group. An interest in customer experience, hospitality, live events or destination businesses would be advantageous. The Package £130,000 to £150,000 basic salary. Car allowance. 20%+ annual bonus. Excellent pension. Healthcare benefits. 25 days annual leave plus bank holidays. Hybrid working, typically 3/4 days on-site. Excellent long-term career opportunities within a nationally recognised organisation. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce, Design, Technical, Wholesale & Production, Finance, HR, Marketing, Sales, Store Support and Store Management recruitment. Our client welcomes applications from all suitably qualified individuals regardless of race, sex, disability, religion or belief, sexual orientation, age or any other protected characteristic. We are committed to creating diverse and inclusive workplaces and are proud to be an equal opportunities employer. BH36972
Aug 10, 2026
Full time
Finance Director Leading Multi-site Events & Hospitality Organisation Gloucestershire (Hybrid) £130,000 to £150,000 plus car allowance, bonus and excellent benefits A commercially focused Finance Director opportunity within one of the UK's most recognised customer-facing organisations. An exceptional opportunity has arisen for an experienced Finance Director to join the senior leadership team of a nationally recognised organisation operating a portfolio of prestigious venues. This is a high-impact commercial leadership role where you'll influence strategic decisions, drive financial performance and support significant investment across a complex, multi-site business. Joining during a period of transformation, you'll play a key role in building a more commercially focused finance function that partners closely with operational leaders to improve performance, challenge thinking and support future growth. The Role As a key member of the senior leadership team, you'll provide commercial insight, strategic challenge and financial leadership across a portfolio of high-profile operations. Responsibilities include: Leading budgeting, forecasting and long-term financial planning. Providing commercial insight and constructive challenge to senior operational leaders. Partnering with commercial teams to improve trading performance across multiple revenue streams. Building robust business cases to support significant capital investment. Delivering insightful financial reporting, forecasting and KPI analysis. Leading and developing a high-performing finance team through a period of organisational change. Driving continuous improvement across finance processes, governance and business partnering. Supporting strategic decision making as a trusted adviser to the leadership team. About You We're looking for a commercially minded Finance Director who enjoys operating close to the business and influencing results. You'll ideally have: ACA, ACCA or CIMA qualification. Experience operating as a Finance Director, Divisional Finance Director or senior commercial finance leader. A background within retail, hospitality, leisure, consumer, venues, travel or another customer-facing multi-site environment. Strong commercial finance and business partnering experience within a trading business. The confidence to challenge senior stakeholders constructively and influence strategic decisions. Experience leading finance teams through change and transformation. Excellent communication skills with the ability to build credibility quickly across a diverse stakeholder group. An interest in customer experience, hospitality, live events or destination businesses would be advantageous. The Package £130,000 to £150,000 basic salary. Car allowance. 20%+ annual bonus. Excellent pension. Healthcare benefits. 25 days annual leave plus bank holidays. Hybrid working, typically 3/4 days on-site. Excellent long-term career opportunities within a nationally recognised organisation. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce, Design, Technical, Wholesale & Production, Finance, HR, Marketing, Sales, Store Support and Store Management recruitment. Our client welcomes applications from all suitably qualified individuals regardless of race, sex, disability, religion or belief, sexual orientation, age or any other protected characteristic. We are committed to creating diverse and inclusive workplaces and are proud to be an equal opportunities employer. BH36972
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. These roles offer a unique opportunity to shape how HMRC tackles the UK's biggest tax compliance risks. The latest estimates show a £59bn 'Tax Gap' - closing this gap is the first of HMRC's strategic objectives. Compliance Strategy Delivery (CSD) sits at the centre of Customer Compliance Group, shaping how we understand and respond to these challenges. We bring together strategy, insight and delivery to ensure HMRC focuses on the areas that matter most. CSD is a small, high-profile Directorate where curiosity, creativity, challenge and collaboration are encouraged. Our work directly informs senior decision-making and drives real-world outcomes. You'll join our newly formed Strategic Prioritisation and Insight (SPI) team. This is an exciting opportunity to help build a team from the ground up, working across Grade 6-led areas of Tax Risk Analysis and Strategic Prioritisation to influence HMRC-wide decisions. Roles will support delivery across a range of priority projects. Working flexibly across different work areas, collaborating with colleagues from a range of disciplines to solve complex problems and produce high-quality analysis, advice and insight. You will support delivery of projects that shape HMRC's strategic compliance priorities. You'll bring together data, analysis and insight to answer critical questions such as: Where are the most significant compliance risks? What should HMRC prioritise to have the greatest impact? How can we improve the evidence that underpins these decisions? Your work will help senior leaders understand risks, choices and trade-offs. This includes: Analysing complex data and evidence, understanding both its strengths and limitations Translating analysis into clear, actionable insight for decision-makers Developing options, evidence summaries and advice products that support clear recommendations Developing the tools, methods and evidence we use to assess and mitigate risk Communicating complex issues in a clear and compelling way You'll be comfortable working with ambiguity, applying judgement and collaborating across teams to deliver high-quality outcomes. Job description The job requires individuals to operate at the interface of policy, strategy and evidence. SPI includes two G6-led programmes on 'Tax Risk Analysis' and 'Strategic Prioritisation'. Postholders will: support and deliver projects across these programmes; produce clear evidence, policy or engagement products; work with senior colleagues and stakeholders; contribute to programme planning; and contribute to wider corporate, business and people objectives. You will work in a collaborative inter-disciplinary manner. You will be allocated work according to both the fit to your professional skillsets plus projects that will provide stretch - with support in place to promote your learning and development. You will have opportunity to develop new skills by working across areas in a collegiate and supportive environment. To illustrate our work, below a list of anticipated SPI projects. Successful candidates should expect to work primarily in one of these areas while also developing experience across the wider team. - Provide support to strategic cross-HMRC compliance prioritisation by e.g. structuring evidence (provided by others), testing implications and developing business options that enable clear, defensible recommendations for senior decision-makers. - Help shape, prepare and land cross-HMRC tax compliance prioritisation advice with senior audiences, turning agreed advice into clear, compelling and resilient messages. - Support SPI's evidence function including accessing, interpreting and analysing data to support HMRC's strategic prioritisation function. For example, triangulating sources and quantifying scale and uncertainty in tax risk hypotheses using data from HMRC's management information systems models and existing structured analyses. - Support delivery and improvement of a residual tax risk model, including through stakeholder workshops, evidence gathering, quantitative inputs and clear explanation of what the model can and cannot support. - Support horizon scanning, evidence synthesis and strategic insight products that explain emerging risks, external trends, uncertainty and confidence for prioritisation decisions. For example, appraising 3-10 year macro-economic futures and trends in technology-enabled and AI-driven influences on the tax system. We are also currently recruiting a number of vacancies in the team - these vacancies align with the SO posts. Candidates are welcome to apply for both G7 and SO roles, reference number 474108. Person specification We particularly encourage applications from groups currently underrepresented in our workforce and we are committed to creating an inclusive working environment where everyone can thrive. Key professional skillsets: Our roles are designed to bring together people with different professional backgrounds. We welcome applications from candidates with experience in policy, strategy, analysis, operations or related fields, and we encourage multi-disciplinary working across the team. You should be able to demonstrate capability across, or depth in at least one of, the following key professional skillsets: 1. Evidence into strategy and improvement - Experience collaborating with stakeholders to apply evidence and business insight to strategy, prioritisation and decision-making. For example: Responding to political, economic and organisational contexts; Applying judgment to complex decisions and uncertainty; Providing senior advice and recommendations including business recommendations from data and evidence; proposing recommendations when evidence is incomplete. 2. Applied quantitative data analysis and insight - Working with management information systems or large quantitative databases. Understanding approaches to and the strengths and limitations of using quantitative data in strategic decision-making - including knowing when and how to triangulate with qualitative evidence. Experience in appraisal and/or modelling techniques. Experience in analytical assurance. 3. Macro-economic trends and horizon scanning - Using structured futures and foresight techniques e.g. environmental scanning or scenario planning. Analysing and applying macro-economic trends to strategy contexts. Experience applying forward looking insight into strategic decision making that impacts policy, strategy, direction or decisions. Essential Criteria - Clear communication skills, including the ability to explain complex or technical issues clearly to non specialist audiences and produce concise written analysis, advice or briefing material. - Ability to work effectively with others, collaborating with policy, operational and analytical colleagues. This includes to understand different perspectives and support shared outcomes. - Analytical and problem-solving skills, with the ability to use or interpret quantitative and qualitative evidence, identify key issues, explain risks, and provide insights. - Sound judgement, including the ability to distinguish between evidence, interpretation and judgement, and to be transparent about assumptions and uncertainty. - Ability to deliver at pace, managing competing priorities, working to deadlines and escalating risks or issues early. Desirable Criteria - Experience working in a tax, economic or fiscal policy context, or in a strategy, prioritisation or investment decision making function. - Experience in policy, strategy or analytical roles. (For existing civil servants: membership of the Policy Profession and/or any Analytical Profession e.g. economist, statistician, social or operational research. For external candidates: equivalent professional credentials). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Seeing the Big Picture Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details
Aug 10, 2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. These roles offer a unique opportunity to shape how HMRC tackles the UK's biggest tax compliance risks. The latest estimates show a £59bn 'Tax Gap' - closing this gap is the first of HMRC's strategic objectives. Compliance Strategy Delivery (CSD) sits at the centre of Customer Compliance Group, shaping how we understand and respond to these challenges. We bring together strategy, insight and delivery to ensure HMRC focuses on the areas that matter most. CSD is a small, high-profile Directorate where curiosity, creativity, challenge and collaboration are encouraged. Our work directly informs senior decision-making and drives real-world outcomes. You'll join our newly formed Strategic Prioritisation and Insight (SPI) team. This is an exciting opportunity to help build a team from the ground up, working across Grade 6-led areas of Tax Risk Analysis and Strategic Prioritisation to influence HMRC-wide decisions. Roles will support delivery across a range of priority projects. Working flexibly across different work areas, collaborating with colleagues from a range of disciplines to solve complex problems and produce high-quality analysis, advice and insight. You will support delivery of projects that shape HMRC's strategic compliance priorities. You'll bring together data, analysis and insight to answer critical questions such as: Where are the most significant compliance risks? What should HMRC prioritise to have the greatest impact? How can we improve the evidence that underpins these decisions? Your work will help senior leaders understand risks, choices and trade-offs. This includes: Analysing complex data and evidence, understanding both its strengths and limitations Translating analysis into clear, actionable insight for decision-makers Developing options, evidence summaries and advice products that support clear recommendations Developing the tools, methods and evidence we use to assess and mitigate risk Communicating complex issues in a clear and compelling way You'll be comfortable working with ambiguity, applying judgement and collaborating across teams to deliver high-quality outcomes. Job description The job requires individuals to operate at the interface of policy, strategy and evidence. SPI includes two G6-led programmes on 'Tax Risk Analysis' and 'Strategic Prioritisation'. Postholders will: support and deliver projects across these programmes; produce clear evidence, policy or engagement products; work with senior colleagues and stakeholders; contribute to programme planning; and contribute to wider corporate, business and people objectives. You will work in a collaborative inter-disciplinary manner. You will be allocated work according to both the fit to your professional skillsets plus projects that will provide stretch - with support in place to promote your learning and development. You will have opportunity to develop new skills by working across areas in a collegiate and supportive environment. To illustrate our work, below a list of anticipated SPI projects. Successful candidates should expect to work primarily in one of these areas while also developing experience across the wider team. - Provide support to strategic cross-HMRC compliance prioritisation by e.g. structuring evidence (provided by others), testing implications and developing business options that enable clear, defensible recommendations for senior decision-makers. - Help shape, prepare and land cross-HMRC tax compliance prioritisation advice with senior audiences, turning agreed advice into clear, compelling and resilient messages. - Support SPI's evidence function including accessing, interpreting and analysing data to support HMRC's strategic prioritisation function. For example, triangulating sources and quantifying scale and uncertainty in tax risk hypotheses using data from HMRC's management information systems models and existing structured analyses. - Support delivery and improvement of a residual tax risk model, including through stakeholder workshops, evidence gathering, quantitative inputs and clear explanation of what the model can and cannot support. - Support horizon scanning, evidence synthesis and strategic insight products that explain emerging risks, external trends, uncertainty and confidence for prioritisation decisions. For example, appraising 3-10 year macro-economic futures and trends in technology-enabled and AI-driven influences on the tax system. We are also currently recruiting a number of vacancies in the team - these vacancies align with the SO posts. Candidates are welcome to apply for both G7 and SO roles, reference number 474108. Person specification We particularly encourage applications from groups currently underrepresented in our workforce and we are committed to creating an inclusive working environment where everyone can thrive. Key professional skillsets: Our roles are designed to bring together people with different professional backgrounds. We welcome applications from candidates with experience in policy, strategy, analysis, operations or related fields, and we encourage multi-disciplinary working across the team. You should be able to demonstrate capability across, or depth in at least one of, the following key professional skillsets: 1. Evidence into strategy and improvement - Experience collaborating with stakeholders to apply evidence and business insight to strategy, prioritisation and decision-making. For example: Responding to political, economic and organisational contexts; Applying judgment to complex decisions and uncertainty; Providing senior advice and recommendations including business recommendations from data and evidence; proposing recommendations when evidence is incomplete. 2. Applied quantitative data analysis and insight - Working with management information systems or large quantitative databases. Understanding approaches to and the strengths and limitations of using quantitative data in strategic decision-making - including knowing when and how to triangulate with qualitative evidence. Experience in appraisal and/or modelling techniques. Experience in analytical assurance. 3. Macro-economic trends and horizon scanning - Using structured futures and foresight techniques e.g. environmental scanning or scenario planning. Analysing and applying macro-economic trends to strategy contexts. Experience applying forward looking insight into strategic decision making that impacts policy, strategy, direction or decisions. Essential Criteria - Clear communication skills, including the ability to explain complex or technical issues clearly to non specialist audiences and produce concise written analysis, advice or briefing material. - Ability to work effectively with others, collaborating with policy, operational and analytical colleagues. This includes to understand different perspectives and support shared outcomes. - Analytical and problem-solving skills, with the ability to use or interpret quantitative and qualitative evidence, identify key issues, explain risks, and provide insights. - Sound judgement, including the ability to distinguish between evidence, interpretation and judgement, and to be transparent about assumptions and uncertainty. - Ability to deliver at pace, managing competing priorities, working to deadlines and escalating risks or issues early. Desirable Criteria - Experience working in a tax, economic or fiscal policy context, or in a strategy, prioritisation or investment decision making function. - Experience in policy, strategy or analytical roles. (For existing civil servants: membership of the Policy Profession and/or any Analytical Profession e.g. economist, statistician, social or operational research. For external candidates: equivalent professional credentials). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Seeing the Big Picture Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. Compliance Strategy Delivery (CSD) sits at the heart of HMRC's compliance system. We guide the whole department on tax gap and compliance priorities, shaping decisions that inform ministers and our Executive Committee. We set strategy in a live operational environment - this is practical, real-world work that directly influences how HMRC focuses effort and delivers results. CSD's a multi-disciplinary directorate with varied, high-profile work across strategy, insight and delivery. We value curiosity, creativity and collaboration, and encourage people to connect ideas, challenge thinking and turn insight into action. If you want to shape priorities and make a tangible difference, now is the time to join us. You'll join our newly formed Strategic Prioritisation and Insight (SPI) team, one of three Deputy Director-led teams in CSD. This is an exciting opportunity to help build a team from the ground up, working across Grade 6-led areas Tax Risk Analysis and Strategic Prioritisation to influence HMRC-wide decisions. You'll lead a portfolio of projects that shape HMRC's strategic compliance priorities. You'll bring together data, analysis and insight to answer critical questions such as: - Where are the most significant compliance risks? - What should HMRC prioritise to have the greatest impact? - How can we improve the evidence that underpins these decisions? Your work will directly influence senior leaders and help determine how HMRC tackles the tax gap. This includes: - Analysing complex data and evidence, understanding both its strengths and limitations - Translating analysis into clear, actionable insight for decision-makers - Developing recommendations that shape strategy and priorities - Developing the tools, methods and evidence we use to assess and mitigate risk - Communicating complex issues in a clear and compelling way You'll be comfortable working with ambiguity, applying judgement and collaborating to deliver high-quality outcomes. Job description The job requires individuals to operate at the interface of policy, strategy and evidence. SPI heads two G6-led programmes on 'Tax Risk Analysis' and 'Strategic Prioritisation'. Postholders will: (a) Lead a number of projects across these programmes, (b) Support colleagues on wider projects, (c) Contribute to programme planning, (d) Support more junior colleagues in their work, and (e) Contribute to wider corporate, business and people objectives. You will work in a collaborative inter-disciplinary manner. You will be allocated work according to both the fit to your professional skillsets plus projects that will provide stretch - with support in place to promote your learning and development. Thus you will have opportunity to develop new skills by working across areas in a collegiate and supportive environment. To illustrate our work, below a list of anticipated SPI projects. Successful candidates should expect to lead in one of these areas and support and develop experience across several others. - Translate data and evidence produced by others into targeted business insight, prioritisation frameworks and options: For example: highlight developing strategic choices and recommendations to senior stakeholders to advance HMRC compliance strategy; shape future evidence needs; prioritise targets, activity and resources. - Develop prioritisation pathways and support cross-HMRC adoption. For example: work with stakeholders to build a shared understanding of priorities; develop persuasive narratives and options for senior leaders (incl. ExCom) that enable cross-HMRC mobilisation; support continuous improvement of prioritisation approaches and products, including commissioning analysis. - Develop SPI's data and evidence function to produce targeted tax risk assessments and recommendations of key HMRC priorities: For example: triangulate (existing) reviews of management information data, qualitative and quantitative evidence and opinion; lead targeted secondary analyses and support strategic target setting. - Further develop a prototype model of residual tax risk to help ensure HMRC interventions are optimal in closing the tax gap: Design and deliver stakeholder workshops to refine the model; introduce more quantitative inputs; embed application to ensure the model is used to prioritise strategic direction and plans. - Develop forward-looking macro-economic trends, foresight and application. For example: identify emerging risks across tax regimes, behaviours and customer groups; interpret external trends e.g. in technology, society and macro-economic futures. Develop applied business propositions and influence senior stakeholders' decision-making. Roles will typically include line management of 1-2 colleagues, alongside leading priority projects. You'll work flexibly across different work areas, collaborating with colleagues from a range of disciplines to solve complex problems. We are also currently recruiting a number of SO vacancies in the team - these vacancies align with the G7 posts. Candidates are welcome to apply for both G7 and SO roles, reference number 474133. Person specification We particularly encourage applications from groups currently underrepresented in our workforce and as a team we are committed to creating an inclusive working environment where everyone can thrive. Key professional skillsets: Our roles are designed to bring together people with different professional backgrounds. We welcome applications from candidates with experience in policy, strategy, analysis, operations or related fields, and we encourage multi-disciplinary working across the team. However, you must have demonstrable knowledge, capability and experience across all, and/or depth experience in at least one, of the following three 'key professional skillsets': 1. Evidence into strategy and improvement - Experience collaborating with stakeholders to apply evidence and business insight to strategy, prioritisation and decision-making. For example: Responding to political, economic and organisational contexts; Applying judgment to complex decisions and uncertainty; Providing senior advice and recommendations including business recommendations from data and evidence; proposing recommendations when evidence is incomplete. 2. Applied quantitative data analysis and insight - Working with management information systems or large quantitative databases. Understanding approaches to and the strengths and limitations of using quantitative data in strategic decision-making - including knowing when and how to triangulate with qualitative evidence. Experience in appraisal and/or modelling techniques. Experience in analytical assurance. 3. Macro-economic trends and horizon scanning - Using structured futures and foresight techniques e.g. environmental scanning or scenario planning. Analysing and applying macro-economic trends to strategy contexts. Experience applying forward-looking insight into strategic decision-making that impacts policy, strategy, direction or decisions. Essential Criteria Successful candidates could come from any background - what is critical is that you can operate at the interface of policy, strategy and evidence. As such successful applicants will need to demonstrate evidence against the following 'essential criteria': - Strong communication and influencing skills, including the ability to: Explain complex or technical issues clearly to non-specialist audiences; Develop clear recommendations on complex issues; Build support for proposals with both senior leaders and operational colleagues. - Ability to work effectively across organisational boundaries, collaborating with policy, operational and analytical colleagues. This includes understanding different perspectives and adapting your approach to deliver shared outcomes. - Strong analytical and problem-solving skills, with the ability to: Use or interpret both quantitative and qualitative evidence; Identify key issues, risks and insights; Develop strategic level recommendations. - Sound judgement and decision-making, including the ability to form clear views even where evidence is incomplete or uncertain. - Ability to deliver at pace, managing competing priorities in a high-profile or time-sensitive environment. Desirable Criteria - Experience working in a tax, economic or fiscal policy context, or in a strategy, prioritisation or investment decision-making function. - Experience in policy, strategy or analytical roles. (For existing civil servants: membership of the Policy Profession and/or any Analytical Profession e.g. economist, statistician, social or operational research. For external candidates: equivalent professional credentials). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site . click apply for full job details
Aug 10, 2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. Compliance Strategy Delivery (CSD) sits at the heart of HMRC's compliance system. We guide the whole department on tax gap and compliance priorities, shaping decisions that inform ministers and our Executive Committee. We set strategy in a live operational environment - this is practical, real-world work that directly influences how HMRC focuses effort and delivers results. CSD's a multi-disciplinary directorate with varied, high-profile work across strategy, insight and delivery. We value curiosity, creativity and collaboration, and encourage people to connect ideas, challenge thinking and turn insight into action. If you want to shape priorities and make a tangible difference, now is the time to join us. You'll join our newly formed Strategic Prioritisation and Insight (SPI) team, one of three Deputy Director-led teams in CSD. This is an exciting opportunity to help build a team from the ground up, working across Grade 6-led areas Tax Risk Analysis and Strategic Prioritisation to influence HMRC-wide decisions. You'll lead a portfolio of projects that shape HMRC's strategic compliance priorities. You'll bring together data, analysis and insight to answer critical questions such as: - Where are the most significant compliance risks? - What should HMRC prioritise to have the greatest impact? - How can we improve the evidence that underpins these decisions? Your work will directly influence senior leaders and help determine how HMRC tackles the tax gap. This includes: - Analysing complex data and evidence, understanding both its strengths and limitations - Translating analysis into clear, actionable insight for decision-makers - Developing recommendations that shape strategy and priorities - Developing the tools, methods and evidence we use to assess and mitigate risk - Communicating complex issues in a clear and compelling way You'll be comfortable working with ambiguity, applying judgement and collaborating to deliver high-quality outcomes. Job description The job requires individuals to operate at the interface of policy, strategy and evidence. SPI heads two G6-led programmes on 'Tax Risk Analysis' and 'Strategic Prioritisation'. Postholders will: (a) Lead a number of projects across these programmes, (b) Support colleagues on wider projects, (c) Contribute to programme planning, (d) Support more junior colleagues in their work, and (e) Contribute to wider corporate, business and people objectives. You will work in a collaborative inter-disciplinary manner. You will be allocated work according to both the fit to your professional skillsets plus projects that will provide stretch - with support in place to promote your learning and development. Thus you will have opportunity to develop new skills by working across areas in a collegiate and supportive environment. To illustrate our work, below a list of anticipated SPI projects. Successful candidates should expect to lead in one of these areas and support and develop experience across several others. - Translate data and evidence produced by others into targeted business insight, prioritisation frameworks and options: For example: highlight developing strategic choices and recommendations to senior stakeholders to advance HMRC compliance strategy; shape future evidence needs; prioritise targets, activity and resources. - Develop prioritisation pathways and support cross-HMRC adoption. For example: work with stakeholders to build a shared understanding of priorities; develop persuasive narratives and options for senior leaders (incl. ExCom) that enable cross-HMRC mobilisation; support continuous improvement of prioritisation approaches and products, including commissioning analysis. - Develop SPI's data and evidence function to produce targeted tax risk assessments and recommendations of key HMRC priorities: For example: triangulate (existing) reviews of management information data, qualitative and quantitative evidence and opinion; lead targeted secondary analyses and support strategic target setting. - Further develop a prototype model of residual tax risk to help ensure HMRC interventions are optimal in closing the tax gap: Design and deliver stakeholder workshops to refine the model; introduce more quantitative inputs; embed application to ensure the model is used to prioritise strategic direction and plans. - Develop forward-looking macro-economic trends, foresight and application. For example: identify emerging risks across tax regimes, behaviours and customer groups; interpret external trends e.g. in technology, society and macro-economic futures. Develop applied business propositions and influence senior stakeholders' decision-making. Roles will typically include line management of 1-2 colleagues, alongside leading priority projects. You'll work flexibly across different work areas, collaborating with colleagues from a range of disciplines to solve complex problems. We are also currently recruiting a number of SO vacancies in the team - these vacancies align with the G7 posts. Candidates are welcome to apply for both G7 and SO roles, reference number 474133. Person specification We particularly encourage applications from groups currently underrepresented in our workforce and as a team we are committed to creating an inclusive working environment where everyone can thrive. Key professional skillsets: Our roles are designed to bring together people with different professional backgrounds. We welcome applications from candidates with experience in policy, strategy, analysis, operations or related fields, and we encourage multi-disciplinary working across the team. However, you must have demonstrable knowledge, capability and experience across all, and/or depth experience in at least one, of the following three 'key professional skillsets': 1. Evidence into strategy and improvement - Experience collaborating with stakeholders to apply evidence and business insight to strategy, prioritisation and decision-making. For example: Responding to political, economic and organisational contexts; Applying judgment to complex decisions and uncertainty; Providing senior advice and recommendations including business recommendations from data and evidence; proposing recommendations when evidence is incomplete. 2. Applied quantitative data analysis and insight - Working with management information systems or large quantitative databases. Understanding approaches to and the strengths and limitations of using quantitative data in strategic decision-making - including knowing when and how to triangulate with qualitative evidence. Experience in appraisal and/or modelling techniques. Experience in analytical assurance. 3. Macro-economic trends and horizon scanning - Using structured futures and foresight techniques e.g. environmental scanning or scenario planning. Analysing and applying macro-economic trends to strategy contexts. Experience applying forward-looking insight into strategic decision-making that impacts policy, strategy, direction or decisions. Essential Criteria Successful candidates could come from any background - what is critical is that you can operate at the interface of policy, strategy and evidence. As such successful applicants will need to demonstrate evidence against the following 'essential criteria': - Strong communication and influencing skills, including the ability to: Explain complex or technical issues clearly to non-specialist audiences; Develop clear recommendations on complex issues; Build support for proposals with both senior leaders and operational colleagues. - Ability to work effectively across organisational boundaries, collaborating with policy, operational and analytical colleagues. This includes understanding different perspectives and adapting your approach to deliver shared outcomes. - Strong analytical and problem-solving skills, with the ability to: Use or interpret both quantitative and qualitative evidence; Identify key issues, risks and insights; Develop strategic level recommendations. - Sound judgement and decision-making, including the ability to form clear views even where evidence is incomplete or uncertain. - Ability to deliver at pace, managing competing priorities in a high-profile or time-sensitive environment. Desirable Criteria - Experience working in a tax, economic or fiscal policy context, or in a strategy, prioritisation or investment decision-making function. - Experience in policy, strategy or analytical roles. (For existing civil servants: membership of the Policy Profession and/or any Analytical Profession e.g. economist, statistician, social or operational research. For external candidates: equivalent professional credentials). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site . click apply for full job details
COO North Yorkshire My client in North Yorkshire is a privately owned well established and profitable distribution group operating across the UK, Europe, North America and Asia. As part of the management succession planning, the business is seeking a commercially focused COO to work alongside the CEO and help lead the next phase of growth. Applications will be considered both from those seeking an assignment for up to 2 years to work on the specific phase of development, or candidates seeking a longer term situation. This is a broad executive leadership role with responsibility for operational performance, strategic execution, governance, business transformation and organisational development. The company operates a 1 day/week WFH policy and the role will involve some international travel. You will act as the CEO's principal business partner, ensuring alignment across multiple business units and supporting key initiatives including acquisitions, systems development, process improvement and international operations. This is a great opportunity to lead a business, driving performance and developing capability across the organisation. The COO will provide strategic and operational leadership across the business, ensuring the successful execution of business strategy, driving operational excellence and supporting continued growth across major markets. At a detailed level responsibilities will include Acting as second-in-command to and deputising for the CEO. Leading the day-to-day operations. Ensuring alignment between business strategy and operational execution. Driving accountability across the leadership team. Work with the Commercial Director to drive profitable growth whilst supporting key customer and supplier relationships. Monitoring commercial performance including pricing, margin and market opportunities. Oversight of strategic initiatives including acquisitions and integrations, ERP implementation and digital transformation. Have oversight of finance working with the Group FD reviewing performance against budget and participating in banking and investor discussions. Potential candidates should be experienced, hands on leaders with a track record of delivering growth, managing change and building high-performing teams in a B2B environment. Taken as given will be Significant executive leadership experience. Proven track record leading multi-site businesses. Strong commercial and operational background. Experience managing change and business transformation. On a personal level you should be pragmatic and down-to-earth, commercially astute and a strong decision maker. Salary will be in the £110,000 to £120,000 pa range plus car allowance of £8,000 pa and bonus.
Aug 10, 2026
Full time
COO North Yorkshire My client in North Yorkshire is a privately owned well established and profitable distribution group operating across the UK, Europe, North America and Asia. As part of the management succession planning, the business is seeking a commercially focused COO to work alongside the CEO and help lead the next phase of growth. Applications will be considered both from those seeking an assignment for up to 2 years to work on the specific phase of development, or candidates seeking a longer term situation. This is a broad executive leadership role with responsibility for operational performance, strategic execution, governance, business transformation and organisational development. The company operates a 1 day/week WFH policy and the role will involve some international travel. You will act as the CEO's principal business partner, ensuring alignment across multiple business units and supporting key initiatives including acquisitions, systems development, process improvement and international operations. This is a great opportunity to lead a business, driving performance and developing capability across the organisation. The COO will provide strategic and operational leadership across the business, ensuring the successful execution of business strategy, driving operational excellence and supporting continued growth across major markets. At a detailed level responsibilities will include Acting as second-in-command to and deputising for the CEO. Leading the day-to-day operations. Ensuring alignment between business strategy and operational execution. Driving accountability across the leadership team. Work with the Commercial Director to drive profitable growth whilst supporting key customer and supplier relationships. Monitoring commercial performance including pricing, margin and market opportunities. Oversight of strategic initiatives including acquisitions and integrations, ERP implementation and digital transformation. Have oversight of finance working with the Group FD reviewing performance against budget and participating in banking and investor discussions. Potential candidates should be experienced, hands on leaders with a track record of delivering growth, managing change and building high-performing teams in a B2B environment. Taken as given will be Significant executive leadership experience. Proven track record leading multi-site businesses. Strong commercial and operational background. Experience managing change and business transformation. On a personal level you should be pragmatic and down-to-earth, commercially astute and a strong decision maker. Salary will be in the £110,000 to £120,000 pa range plus car allowance of £8,000 pa and bonus.
Housing and Communities Director Location: Remote (With occasional travel nationally) Salary: £94,671.46 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) At Stonewater, our customers are at the heart of everything we do. We're looking for an exceptional Housing and Communities Director to join our Customer Experience Directorate and play a pivotal role in shaping the future of housing services for over 90,000 customers across 40,000 homes nationally. This is a high-profile leadership opportunity for an experienced housing professional who is passionate about delivering outstanding customer experiences, building high-performing teams, and driving transformational change across a large and complex organisation. The Role Reporting to the Group Director of Homes and Communities, you will provide strategic leadership across housing operations, ensuring the delivery of customer-centric, tenure-blind housing management services. You will lead nationally dispersed operational teams and work collaboratively with fellow Customer Experience Directors to deliver Stonewater's strategic priorities. You will be responsible for: Leading housing management, neighbourhood and community services, including tenancy management, anti-social behaviour and customer support services. Embedding a culture of customer excellence aligned to our Customer Promise. Driving service transformation, performance improvement and operational efficiency. Ensuring legal, regulatory and governance compliance while supporting our ambition to achieve and maintain the highest regulatory standards. Using customer insight and feedback to shape and improve services. Leading and developing high-performing teams that are empowered to deliver exceptional outcomes. Managing significant operational budgets and contributing to strategic business planning. Representing Stonewater with key stakeholders, partners, regulators and sector bodies. About You We're seeking a strategic and inspirational leader with significant senior-level experience within housing operations or neighbourhood services. You will bring: Extensive leadership experience with a proven track record of developing and motivating high-performing teams. Deep expertise in housing management and neighbourhood services. Strong experience leading large-scale services within a customer-focused environment. A successful track record of business transformation and delivering measurable improvements in customer outcomes. Excellent knowledge of the social housing sector and regulatory landscape. Strong commercial, financial and risk management skills. Exceptional communication, influencing and stakeholder management capabilities. The ability to translate strategy into action and drive change across complex organisations. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Aug 10, 2026
Full time
Housing and Communities Director Location: Remote (With occasional travel nationally) Salary: £94,671.46 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) At Stonewater, our customers are at the heart of everything we do. We're looking for an exceptional Housing and Communities Director to join our Customer Experience Directorate and play a pivotal role in shaping the future of housing services for over 90,000 customers across 40,000 homes nationally. This is a high-profile leadership opportunity for an experienced housing professional who is passionate about delivering outstanding customer experiences, building high-performing teams, and driving transformational change across a large and complex organisation. The Role Reporting to the Group Director of Homes and Communities, you will provide strategic leadership across housing operations, ensuring the delivery of customer-centric, tenure-blind housing management services. You will lead nationally dispersed operational teams and work collaboratively with fellow Customer Experience Directors to deliver Stonewater's strategic priorities. You will be responsible for: Leading housing management, neighbourhood and community services, including tenancy management, anti-social behaviour and customer support services. Embedding a culture of customer excellence aligned to our Customer Promise. Driving service transformation, performance improvement and operational efficiency. Ensuring legal, regulatory and governance compliance while supporting our ambition to achieve and maintain the highest regulatory standards. Using customer insight and feedback to shape and improve services. Leading and developing high-performing teams that are empowered to deliver exceptional outcomes. Managing significant operational budgets and contributing to strategic business planning. Representing Stonewater with key stakeholders, partners, regulators and sector bodies. About You We're seeking a strategic and inspirational leader with significant senior-level experience within housing operations or neighbourhood services. You will bring: Extensive leadership experience with a proven track record of developing and motivating high-performing teams. Deep expertise in housing management and neighbourhood services. Strong experience leading large-scale services within a customer-focused environment. A successful track record of business transformation and delivering measurable improvements in customer outcomes. Excellent knowledge of the social housing sector and regulatory landscape. Strong commercial, financial and risk management skills. Exceptional communication, influencing and stakeholder management capabilities. The ability to translate strategy into action and drive change across complex organisations. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document. This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
We are currently recruiting for an exciting new role for a Senior Pension Administrator to join an expanding, innovative Investment platform firm on a hybrid basis from London. Reporting directly to the Pensions Director, you will serve as the first point of contact for technical pension and ISA queries from financial advisers and clients. You will provide expert guidance, support colleagues across Client Services, Investments, and Transfers, and ensure all pension administration activities and regulatory reporting obligations are completed accurately and on time. Key Responsibilities Act as the first line of support for technical pension and ISA queries. Complete high-volume pension administration tasks accurately and efficiently. Respond to adviser and client enquiries promptly via telephone and email. Handle complex pension cases with confidence and authority. Support the operations team with specialist technical knowledge. Manage pension regulatory reporting requirements and submission deadlines. Interpret HMRC, FCA, and other regulatory requirements to ensure ongoing compliance. Identify opportunities to improve processes and documentation. Partner with the Engineering team to automate and streamline pension administration activities through the platform. Essential Experience and Skills Significant experience working within a UK investment platform offering Pension, ISA, and GIA products. Strong hands-on experience in complex pension administration, including: Drawdown cases Death benefit processing Taxation and regulatory payments Proven knowledge of HMRC pension and ISA reporting requirements, including: Tax relief claims Annual reporting submissions This is an excellent opportunity to join a well established firm in an exciting new role where you will be rewarded with a good salary, excellent benefits package and a clear career path as well as assistance with professional qualifications. Please quote 52535 when calling Sarah at Alexander Lloyd or email them at . This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.
Aug 10, 2026
Full time
We are currently recruiting for an exciting new role for a Senior Pension Administrator to join an expanding, innovative Investment platform firm on a hybrid basis from London. Reporting directly to the Pensions Director, you will serve as the first point of contact for technical pension and ISA queries from financial advisers and clients. You will provide expert guidance, support colleagues across Client Services, Investments, and Transfers, and ensure all pension administration activities and regulatory reporting obligations are completed accurately and on time. Key Responsibilities Act as the first line of support for technical pension and ISA queries. Complete high-volume pension administration tasks accurately and efficiently. Respond to adviser and client enquiries promptly via telephone and email. Handle complex pension cases with confidence and authority. Support the operations team with specialist technical knowledge. Manage pension regulatory reporting requirements and submission deadlines. Interpret HMRC, FCA, and other regulatory requirements to ensure ongoing compliance. Identify opportunities to improve processes and documentation. Partner with the Engineering team to automate and streamline pension administration activities through the platform. Essential Experience and Skills Significant experience working within a UK investment platform offering Pension, ISA, and GIA products. Strong hands-on experience in complex pension administration, including: Drawdown cases Death benefit processing Taxation and regulatory payments Proven knowledge of HMRC pension and ISA reporting requirements, including: Tax relief claims Annual reporting submissions This is an excellent opportunity to join a well established firm in an exciting new role where you will be rewarded with a good salary, excellent benefits package and a clear career path as well as assistance with professional qualifications. Please quote 52535 when calling Sarah at Alexander Lloyd or email them at . This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.
LA International Computer Consultants Ltd
Preston, Lancashire
We have a new requirement for a 3rd Line Citrix Engineer to work for a client of ours based in Preston. All work will be completed on-site and active SC is required. This contract role has been determined as falling Inside IR35. Skills required: * Proven experience within a Third Line Support role * Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM). * Experience with Windows Server, Active Directory, Group Policy, and FSLogix. * Strong understanding of ITIL processes and enterprise support models. * Operations - VMWare, HyperV, XenServer, Invanti * Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt). * Analytics, specifically Systrack/Nexthink (Non Essential - training provided). * Strong knowledge of Microsoft based operating systems, including, Windows 10 & Win11 To be considered for this role please submit an up-to-date CV. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Aug 10, 2026
Contractor
We have a new requirement for a 3rd Line Citrix Engineer to work for a client of ours based in Preston. All work will be completed on-site and active SC is required. This contract role has been determined as falling Inside IR35. Skills required: * Proven experience within a Third Line Support role * Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM). * Experience with Windows Server, Active Directory, Group Policy, and FSLogix. * Strong understanding of ITIL processes and enterprise support models. * Operations - VMWare, HyperV, XenServer, Invanti * Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt). * Analytics, specifically Systrack/Nexthink (Non Essential - training provided). * Strong knowledge of Microsoft based operating systems, including, Windows 10 & Win11 To be considered for this role please submit an up-to-date CV. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
