Start Date: 05/10/2026 Full Time Role - 37.5 hours per week Stanford House Birchwood WA3 7TH If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Warrington is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Warrington contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
Aug 11, 2026
Full time
Start Date: 05/10/2026 Full Time Role - 37.5 hours per week Stanford House Birchwood WA3 7TH If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Warrington is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Warrington contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. This role sits within the Digital Forensic Infrastructure Team (DFI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. DFI supports FIS CODE and all wider FIS investigations. Digital Forensic Infrastructure (DFI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy technologies and to deliver innovative new solutions, designed around our customers' needs. DFI works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability. Job description This role sits within the Digital Forensic Infrastructure Team (DFI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. DFI supports FIS CODE and all wider FIS investigations. Digital Forensic Infrastructure (DFI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy technologies and to deliver innovative new solutions, designed around our customers' needs. DFI works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability. As FIS grows, so does the need for Infrastructure support. The Infrastructure Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology. If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you. As a Higher IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications. You will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Infrastructure and Technology. Flexibility Payment This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays). In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements. FP levels are reviewed annually - on a business need and personal basis - and may be subject to change. Details of the Flexibility Payment can be found in the attached document. Person specification We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities. This is an IT Technical role, and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments). The successful candidate will be undertaking the following (but not limited to): Technical Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA's. Supporting datacentre management activities including capacity and availability management. Installing, managing, and maintaining end user devices in a Windows environment. Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary. Assisting in the provision of outstanding services and consistent levels of capability. Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area. Communication We are looking for an excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects. Additional responsibilities This may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits. Travel and On Call Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends. Essential Criteria Demonstrable knowledge or experience with network technologies including knowing how to build, configure, administer and support infrastructure technologies and solutions. These technologies and solutions can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions. Knowledge or exposure to virtualisation technologies such as VMWare, vSphere or Horizon. Demonstrable knowledge or experience of Microsoft Windows domains and associated services (A/D, GPOs, domain trusts, DNS, DHCP, PKI etc). Experience with supporting the planning, installation, maintenance and improvement of hardware services within a data centre. Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities. You can demonstrate an awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services. Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing). Desirable Criteria Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment. Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA, etc. Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls. ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards. Exposure to, or experience working with DevOps processes and practices. Experience working with Gitlab or other CI/CD tools. Experience working with programming/IaC languages (eg. Powershell, Python, Terraform). Exposure to, or experience working with project management tools (eg. Jira, MS Project) Exposure to, or experience with version control systems. Full UK Driving Licence. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. This role sits within the Digital Forensic Infrastructure Team (DFI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. DFI supports FIS CODE and all wider FIS investigations. Digital Forensic Infrastructure (DFI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy technologies and to deliver innovative new solutions, designed around our customers' needs. DFI works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability. Job description This role sits within the Digital Forensic Infrastructure Team (DFI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. DFI supports FIS CODE and all wider FIS investigations. Digital Forensic Infrastructure (DFI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS's legacy technologies and to deliver innovative new solutions, designed around our customers' needs. DFI works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability. As FIS grows, so does the need for Infrastructure support. The Infrastructure Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology. If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you. As a Higher IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications. You will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Infrastructure and Technology. Flexibility Payment This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays). In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements. FP levels are reviewed annually - on a business need and personal basis - and may be subject to change. Details of the Flexibility Payment can be found in the attached document. Person specification We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities. This is an IT Technical role, and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments). The successful candidate will be undertaking the following (but not limited to): Technical Providing 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA's. Supporting datacentre management activities including capacity and availability management. Installing, managing, and maintaining end user devices in a Windows environment. Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary. Assisting in the provision of outstanding services and consistent levels of capability. Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area. Communication We are looking for an excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects. Additional responsibilities This may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits. Travel and On Call Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends. Essential Criteria Demonstrable knowledge or experience with network technologies including knowing how to build, configure, administer and support infrastructure technologies and solutions. These technologies and solutions can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open-source packages and solutions. Knowledge or exposure to virtualisation technologies such as VMWare, vSphere or Horizon. Demonstrable knowledge or experience of Microsoft Windows domains and associated services (A/D, GPOs, domain trusts, DNS, DHCP, PKI etc). Experience with supporting the planning, installation, maintenance and improvement of hardware services within a data centre. Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities. You can demonstrate an awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services. Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing). Desirable Criteria Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment. Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, CompTIA, etc. Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls. ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards. Exposure to, or experience working with DevOps processes and practices. Experience working with Gitlab or other CI/CD tools. Experience working with programming/IaC languages (eg. Powershell, Python, Terraform). Exposure to, or experience working with project management tools (eg. Jira, MS Project) Exposure to, or experience with version control systems. Full UK Driving Licence. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. As a Digital Portfolio Manager (Agile) (Senior Officer) within HMRC's Chief Digital & Information Office (CDIO), you will support the delivery of digital products and services across a portfolio or programme environment. You will work across multiple Agile teams to ensure delivery is coordinated, risks and dependencies are understood, and progress is visible to stakeholders. Operating in a fast-paced and complex delivery environment, you will play a key role in maintaining delivery momentum, enabling teams to work effectively and contributing to successful outcomes across the portfolio. Job description You will support delivery across a portfolio of Agile teams, coordinating activity, aligning plans and ensuring dependencies are actively managed. Working closely with Senior Agile Delivery Managers, Product Managers and stakeholders, you will help maintain delivery oversight, ensuring that risks, issues and priorities are clearly understood and acted upon. You will apply Agile and Lean delivery practices to support effective ways of working, helping teams collaborate, improve delivery flow and continuously enhance performance. While you will operate across multiple teams and contribute to delivery outcomes, overall ownership of portfolio performance and escalation beyond programme level will sit with senior leaders. Person specification Key Responsibilities Support delivery across a portfolio or programme of Agile teams, ensuring alignment and coordination Maintain delivery plans, reporting and governance, providing clear visibility of progress Identify and manage risks, issues and dependencies, ensuring they are tracked and addressed Support the coordination of cross-team dependencies, maintaining delivery flow Provide stakeholders with clear and timely delivery updates, supporting decision-making Apply Agile and Lean practices to support effective delivery across teams Work with Product and Delivery roles to align backlogs, priorities and delivery goals Contribute to continuous improvement in delivery processes and ways of working Management of organisational charts and distribution lists - organisational documentation Essential Criteria: Experience delivering digital products or services within Agile or multidisciplinary environments Experience coordinating delivery across multiple teams or workstreams- including managing risks and dependencies Ability to operate within structured delivery and governance environments- maintaining delivery oversight Strong communication skills- with the ability to provide clear delivery insight to stakeholders Experience identifying and resolving delivery risks- issues or blockers Ability to work collaboratively across multidisciplinary teams to support delivery outcomes Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). MRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. A 1000-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked experience-based questions to explore what you are capable of. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet. How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services. Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account. Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Criminal Record Check . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. As a Digital Portfolio Manager (Agile) (Senior Officer) within HMRC's Chief Digital & Information Office (CDIO), you will support the delivery of digital products and services across a portfolio or programme environment. You will work across multiple Agile teams to ensure delivery is coordinated, risks and dependencies are understood, and progress is visible to stakeholders. Operating in a fast-paced and complex delivery environment, you will play a key role in maintaining delivery momentum, enabling teams to work effectively and contributing to successful outcomes across the portfolio. Job description You will support delivery across a portfolio of Agile teams, coordinating activity, aligning plans and ensuring dependencies are actively managed. Working closely with Senior Agile Delivery Managers, Product Managers and stakeholders, you will help maintain delivery oversight, ensuring that risks, issues and priorities are clearly understood and acted upon. You will apply Agile and Lean delivery practices to support effective ways of working, helping teams collaborate, improve delivery flow and continuously enhance performance. While you will operate across multiple teams and contribute to delivery outcomes, overall ownership of portfolio performance and escalation beyond programme level will sit with senior leaders. Person specification Key Responsibilities Support delivery across a portfolio or programme of Agile teams, ensuring alignment and coordination Maintain delivery plans, reporting and governance, providing clear visibility of progress Identify and manage risks, issues and dependencies, ensuring they are tracked and addressed Support the coordination of cross-team dependencies, maintaining delivery flow Provide stakeholders with clear and timely delivery updates, supporting decision-making Apply Agile and Lean practices to support effective delivery across teams Work with Product and Delivery roles to align backlogs, priorities and delivery goals Contribute to continuous improvement in delivery processes and ways of working Management of organisational charts and distribution lists - organisational documentation Essential Criteria: Experience delivering digital products or services within Agile or multidisciplinary environments Experience coordinating delivery across multiple teams or workstreams- including managing risks and dependencies Ability to operate within structured delivery and governance environments- maintaining delivery oversight Strong communication skills- with the ability to provide clear delivery insight to stakeholders Experience identifying and resolving delivery risks- issues or blockers Ability to work collaboratively across multidisciplinary teams to support delivery outcomes Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). MRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. A 1000-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked experience-based questions to explore what you are capable of. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet. How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services. Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account. Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Criminal Record Check . click apply for full job details
We are currently recruiting for a Cryptography Delivery Lead with extensive certificate management experience to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid- adhoc travel to London The Role Project Planning (Resources, Activities, Infrastructure and Dependencies) Estimation, Scheduling, implementation, managing delivery activities RMP (Risk Mitigation Plan)- (Product, Resources, Contractual deliveries, RFP Planning, ensuring agreed points are getting delivered, Solutioning for Gaps) Project Organisation Management (People Management) Budget and benefit Management (Cost/Efforts/Schedule) Ensure Implementation site (customer site) for readiness Handover of all the artifacts, handing over to BAU team while project enters the support phase Defining and identifying project scope. Facilitating DLD (Detailed level design) and HLD (High level design). Determine resource availability Manage the life cycle of project from initial idea to close Preparing and delivering written & verbal project update summaries for key stakeholders Identify, evaluate and mitigate/ manage risk (delivery, technical and commercial risks) Experience Strong technical background, with understanding or hands-on experience in large scale Cyber Security focused change projects/programme Experience of delivering cryptography / encryption, including crypto asset discovery and key management, in a large organization Experience of delivering encryption, HSM, TLS/SSL, Secrets Management and certificate management implementations Experience of, or strong understanding of, cryptographic discovery & inventory, and crypto-agility Experience of IT Migrations to Cloud based solutions, and particularly Microsoft Azure, or global implementation of cryptography related deliverables Experience of cloud-based key management and cryptographic services (e.g. Azure Key Vault, AWS KMS) PMP / Prince 2 certified with solid understanding of managing stage gate processes Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Aug 11, 2026
Contractor
We are currently recruiting for a Cryptography Delivery Lead with extensive certificate management experience to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid- adhoc travel to London The Role Project Planning (Resources, Activities, Infrastructure and Dependencies) Estimation, Scheduling, implementation, managing delivery activities RMP (Risk Mitigation Plan)- (Product, Resources, Contractual deliveries, RFP Planning, ensuring agreed points are getting delivered, Solutioning for Gaps) Project Organisation Management (People Management) Budget and benefit Management (Cost/Efforts/Schedule) Ensure Implementation site (customer site) for readiness Handover of all the artifacts, handing over to BAU team while project enters the support phase Defining and identifying project scope. Facilitating DLD (Detailed level design) and HLD (High level design). Determine resource availability Manage the life cycle of project from initial idea to close Preparing and delivering written & verbal project update summaries for key stakeholders Identify, evaluate and mitigate/ manage risk (delivery, technical and commercial risks) Experience Strong technical background, with understanding or hands-on experience in large scale Cyber Security focused change projects/programme Experience of delivering cryptography / encryption, including crypto asset discovery and key management, in a large organization Experience of delivering encryption, HSM, TLS/SSL, Secrets Management and certificate management implementations Experience of, or strong understanding of, cryptographic discovery & inventory, and crypto-agility Experience of IT Migrations to Cloud based solutions, and particularly Microsoft Azure, or global implementation of cryptography related deliverables Experience of cloud-based key management and cryptographic services (e.g. Azure Key Vault, AWS KMS) PMP / Prince 2 certified with solid understanding of managing stage gate processes Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Chief Digital Information Office delivers complex, high value products and platforms that support HMRC's strategic goals and improve outcomes for millions of users. As an Agile Coach, you will play a pivotal role in shaping and elevating delivery capability across CDIO. You will champion modern Agile and Lean practices, foster high performing teams, and influence strategic approaches to delivery across a large and complex digital organisation Job description As a G6 Agile Coach, you will work at organisational and portfolio level to embed effective, scalable Agile practices that enable predictable, user centred delivery. You will coach multidisciplinary teams, mentor Agile Delivery Managers and leaders, and help shape the cultural and behavioural foundations that support excellent digital delivery. You will work closely with senior stakeholders, Heads of Role, Product and Engineering leaders to drive continuous improvement, unblock systemic constraints, and support the evolution of delivery maturity across CDIO. You will also play a leading role in strengthening our Agile and delivery communities of practice, supporting professional development and capability uplift. Person specification You are an established Agile leader with significant experience coaching at scale within complex digital environments. You bring credibility through your hands-on experience, deep knowledge of modern delivery practices, and the ability to influence at senior levels. You are an exceptional communicator who builds trust quickly, fosters psychological safety, and encourages data driven decision making. You are passionate about developing others, navigating complexity, and enabling teams to deliver high-quality outcomes for users. Key Responsibilities Lead Agile coaching across areas of CDIO, enabling consistent, high-quality Agile and Lean delivery practices. Coach and mentor multidisciplinary teams to implement and improve predictability, flow, collaboration and delivery outcomes. Develop capability across the Agile Delivery Management profession, coaching or line managing Agile Delivery Managers and Senior Agile Delivery Managers. Facilitate workshops and strategic problem-solving sessions, enabling meaningful continuous improvement. Advise and influence senior leaders, providing evidence based recommendations on delivery models, team structures and organisational improvements. Strengthen and grow Agile and delivery communities of practice, fostering shared learning and professional excellence. Champion a positive, inclusive and psychologically safe delivery culture, modelling desired behaviours and practices. Identify and address systemic barriers to effective delivery, guiding teams and leaders toward long-term improvements. Essential Criteria Expert-level experience coaching Agile teams and leaders within large, complex digital organisations. Extensive practical experience with Scrum, Kanban and Lean practices, applied across varied delivery contexts. Strong experience improving delivery flow and predictability, using data and metrics to drive decisions. Proven ability to coach multidisciplinary teams, including engineering, product and design roles. Experience influencing and supporting senior stakeholders, providing clear, evidence based guidance. Excellent facilitation skills, creating inclusive, high engagement workshops and ceremonies. Experience building delivery capability, mentoring Delivery Managers and leading skills development. Strong understanding of modern software delivery, DevOps ways of working and user centred design principles. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: Agile and Lean Practices Communicating between the Technical and Non-Technical We only ask for evidence of these technical skills on your application form: Agile and Lean Practices Benefits Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences aligning with the Person Specification and Essential Criteria. A 250-word Technical Statement on the following Skill: Agile and Lean Practices. Here is a link to the frame work: Skills A to Z - Government Digital and Data Profession Capability Framework Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV, and your Technical Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked Technical Questions to assess your skills against the following Technical Skills: Agile and Lean Practices - Expert Communicating between the Technical and Non-Technical - Expert. Here is a link to the framework: Skills A to Z - Government Digital and Data Profession Capability Framework Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Chief Digital Information Office delivers complex, high value products and platforms that support HMRC's strategic goals and improve outcomes for millions of users. As an Agile Coach, you will play a pivotal role in shaping and elevating delivery capability across CDIO. You will champion modern Agile and Lean practices, foster high performing teams, and influence strategic approaches to delivery across a large and complex digital organisation Job description As a G6 Agile Coach, you will work at organisational and portfolio level to embed effective, scalable Agile practices that enable predictable, user centred delivery. You will coach multidisciplinary teams, mentor Agile Delivery Managers and leaders, and help shape the cultural and behavioural foundations that support excellent digital delivery. You will work closely with senior stakeholders, Heads of Role, Product and Engineering leaders to drive continuous improvement, unblock systemic constraints, and support the evolution of delivery maturity across CDIO. You will also play a leading role in strengthening our Agile and delivery communities of practice, supporting professional development and capability uplift. Person specification You are an established Agile leader with significant experience coaching at scale within complex digital environments. You bring credibility through your hands-on experience, deep knowledge of modern delivery practices, and the ability to influence at senior levels. You are an exceptional communicator who builds trust quickly, fosters psychological safety, and encourages data driven decision making. You are passionate about developing others, navigating complexity, and enabling teams to deliver high-quality outcomes for users. Key Responsibilities Lead Agile coaching across areas of CDIO, enabling consistent, high-quality Agile and Lean delivery practices. Coach and mentor multidisciplinary teams to implement and improve predictability, flow, collaboration and delivery outcomes. Develop capability across the Agile Delivery Management profession, coaching or line managing Agile Delivery Managers and Senior Agile Delivery Managers. Facilitate workshops and strategic problem-solving sessions, enabling meaningful continuous improvement. Advise and influence senior leaders, providing evidence based recommendations on delivery models, team structures and organisational improvements. Strengthen and grow Agile and delivery communities of practice, fostering shared learning and professional excellence. Champion a positive, inclusive and psychologically safe delivery culture, modelling desired behaviours and practices. Identify and address systemic barriers to effective delivery, guiding teams and leaders toward long-term improvements. Essential Criteria Expert-level experience coaching Agile teams and leaders within large, complex digital organisations. Extensive practical experience with Scrum, Kanban and Lean practices, applied across varied delivery contexts. Strong experience improving delivery flow and predictability, using data and metrics to drive decisions. Proven ability to coach multidisciplinary teams, including engineering, product and design roles. Experience influencing and supporting senior stakeholders, providing clear, evidence based guidance. Excellent facilitation skills, creating inclusive, high engagement workshops and ceremonies. Experience building delivery capability, mentoring Delivery Managers and leading skills development. Strong understanding of modern software delivery, DevOps ways of working and user centred design principles. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: Agile and Lean Practices Communicating between the Technical and Non-Technical We only ask for evidence of these technical skills on your application form: Agile and Lean Practices Benefits Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences aligning with the Person Specification and Essential Criteria. A 250-word Technical Statement on the following Skill: Agile and Lean Practices. Here is a link to the frame work: Skills A to Z - Government Digital and Data Profession Capability Framework Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV, and your Technical Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked Technical Questions to assess your skills against the following Technical Skills: Agile and Lean Practices - Expert Communicating between the Technical and Non-Technical - Expert. Here is a link to the framework: Skills A to Z - Government Digital and Data Profession Capability Framework Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. . click apply for full job details
Job - Customer Service Operations Coordinator Salary -30k plus call out (1 in 4 weeks) bonus Location - Harrow location My well-established client looking for someone who has experience in one or more of the following areas: Customer service or helpdesk environments Repairs administration or scheduling Plumbing and heating, building services, M&E (Mechanical & Electrical), or facilities management Contract support or maintenance coordination The ideal candidate will be highly organised, with strong Excel and reporting skills and the ability to analyse operational data to support service performance. You will be confident monitoring expenditure, identifying trends, gaps and opportunities for improvement, producing accurate reports, and supporting process improvements to help deliver an efficient, high-quality service. You will also have excellent communication skills, be able to manage multiple priorities, work effectively with internal teams, contractors and customers, and demonstrate a proactive approach to problem-solving and continuous improvement. You will be expected to be on call which will be 1 in 4 weeks (details to be explained) The role has the potential to go to hybrid - mainly 3 office / 2 home - this will be after a qualifying period Exciting opportunity for the right candidate to join an exceptional company that will be experiencing high growth over the next 12/24 months - there will be plenty of room for progression and career development
Aug 11, 2026
Full time
Job - Customer Service Operations Coordinator Salary -30k plus call out (1 in 4 weeks) bonus Location - Harrow location My well-established client looking for someone who has experience in one or more of the following areas: Customer service or helpdesk environments Repairs administration or scheduling Plumbing and heating, building services, M&E (Mechanical & Electrical), or facilities management Contract support or maintenance coordination The ideal candidate will be highly organised, with strong Excel and reporting skills and the ability to analyse operational data to support service performance. You will be confident monitoring expenditure, identifying trends, gaps and opportunities for improvement, producing accurate reports, and supporting process improvements to help deliver an efficient, high-quality service. You will also have excellent communication skills, be able to manage multiple priorities, work effectively with internal teams, contractors and customers, and demonstrate a proactive approach to problem-solving and continuous improvement. You will be expected to be on call which will be 1 in 4 weeks (details to be explained) The role has the potential to go to hybrid - mainly 3 office / 2 home - this will be after a qualifying period Exciting opportunity for the right candidate to join an exceptional company that will be experiencing high growth over the next 12/24 months - there will be plenty of room for progression and career development
Job Description: Our client is a well-established and rapidly growing business with an excellent reputation for delivering outstanding service. Due to continued growth, they are looking to recruit an experienced Scheduling Administrator to join their busy operations team. This is a fast-paced role that would suit someone who thrives on organisation, problem-solving and ensuring engineers are in the right place at the right time. The Role As the Scheduling Administrator, you will play a vital role in coordinating engineers' diaries, managing workloads and ensuring customer jobs are completed efficiently. Working closely with engineers, customers and the wider operations team, you'll be responsible for keeping schedules running smoothly while providing first-class administrative support. Key Responsibilities Schedule and coordinate engineers' daily diaries and appointments. Allocate jobs based on engineer location, availability, skills and priority. Monitor workloads and adjust schedules to maximise efficiency. Liaise with engineers throughout the day regarding job updates and changes. Communicate with customers to confirm appointments and provide updates. Handle incoming calls and emails professionally. Maintain accurate records within the company scheduling system. Produce reports and update spreadsheets where required. Assist with general office administration duties. Work closely with the operations team to ensure service level agreements are achieved. Resolve scheduling conflicts quickly and effectively. Essential Skills & Experience Previous scheduling or planning experience is essential. Experience managing engineers' diaries or field-based staff. Strong organisational skills with the ability to prioritise a busy workload. Excellent communication skills, both written and verbal. Confident using Microsoft Office and scheduling/CRM systems. Ability to remain calm under pressure and adapt to changing priorities. High level of accuracy and attention to detail. A proactive and positive approach to work. Desirable Experience within engineering, facilities management, maintenance, utilities or a service-based industry. Knowledge of route planning or job allocation software. What We're Looking For The ideal candidate is highly organised, enjoys working in a fast-moving environment and takes pride in delivering excellent customer service. You'll be a confident communicator who can juggle multiple priorities while ensuring engineers' schedules are planned efficiently and customers receive the best possible service. Benefits Competitive salary. Company pension. Holiday entitlement plus bank holidays. Career progression opportunities. Supportive and friendly team environment. Ongoing training and development. Benefits: Casual dress Company pension Financial planning services Free parking Health & wellbeing programme On-site parking Private medical insurance Sick pay Work Location: In person
Aug 11, 2026
Full time
Job Description: Our client is a well-established and rapidly growing business with an excellent reputation for delivering outstanding service. Due to continued growth, they are looking to recruit an experienced Scheduling Administrator to join their busy operations team. This is a fast-paced role that would suit someone who thrives on organisation, problem-solving and ensuring engineers are in the right place at the right time. The Role As the Scheduling Administrator, you will play a vital role in coordinating engineers' diaries, managing workloads and ensuring customer jobs are completed efficiently. Working closely with engineers, customers and the wider operations team, you'll be responsible for keeping schedules running smoothly while providing first-class administrative support. Key Responsibilities Schedule and coordinate engineers' daily diaries and appointments. Allocate jobs based on engineer location, availability, skills and priority. Monitor workloads and adjust schedules to maximise efficiency. Liaise with engineers throughout the day regarding job updates and changes. Communicate with customers to confirm appointments and provide updates. Handle incoming calls and emails professionally. Maintain accurate records within the company scheduling system. Produce reports and update spreadsheets where required. Assist with general office administration duties. Work closely with the operations team to ensure service level agreements are achieved. Resolve scheduling conflicts quickly and effectively. Essential Skills & Experience Previous scheduling or planning experience is essential. Experience managing engineers' diaries or field-based staff. Strong organisational skills with the ability to prioritise a busy workload. Excellent communication skills, both written and verbal. Confident using Microsoft Office and scheduling/CRM systems. Ability to remain calm under pressure and adapt to changing priorities. High level of accuracy and attention to detail. A proactive and positive approach to work. Desirable Experience within engineering, facilities management, maintenance, utilities or a service-based industry. Knowledge of route planning or job allocation software. What We're Looking For The ideal candidate is highly organised, enjoys working in a fast-moving environment and takes pride in delivering excellent customer service. You'll be a confident communicator who can juggle multiple priorities while ensuring engineers' schedules are planned efficiently and customers receive the best possible service. Benefits Competitive salary. Company pension. Holiday entitlement plus bank holidays. Career progression opportunities. Supportive and friendly team environment. Ongoing training and development. Benefits: Casual dress Company pension Financial planning services Free parking Health & wellbeing programme On-site parking Private medical insurance Sick pay Work Location: In person
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC's Taxes, Benefits & Enterprise Operations Platform Team is seeking experienced Technical Architects to help shape the future of our critical national tax infrastructure. The team manages and oversees suppliers responsible for operating and delivering services on the Enterprise Tax Management Platform (ETMP)-a core component of the UK's Critical National Infrastructure-and HMRC's corporate IT services through the Enterprise Operations Platform (EOPS). The team forms part of the Chief Engineering and Platform Office (CEPO) within the Chief Data and Information Office (CDIO) Directorate. HMRC is currently undergoing one of the largest transformation programmes in government to modernise and future proof its IT estate. As part of this, we are evolving one of the public sector's most complex SAP landscapes, moving from SAP ECC to SAP S/4HANA on Sovereign Cloud. Our Technical Architecture team plays a central role in this transformation-defining and governing technology strategies, designing end to end architecture, and steering large scale change across a dynamic, high value environment. Working across multiple programmes and services, the team develops strategic roadmaps and ensures technology decisions align with HMRC's long term objectives. This is a unique and exciting opportunity to join a forward thinking, mission driven team at the forefront of SAP modernisation. Your expertise will directly influence the design and delivery of secure, scalable, and resilient services that make a meaningful difference to millions of HMRC customers and colleagues across the UK. Job description The Junior Technical Architect will play a key role as part of a technical architecture team across multiple Product, Platform, and major project teams, providing expert technical leadership and architectural guidance. The postholder will bring deep knowledge of enterprise technologies, with a particular focus on SAP S/4HANA, as the organisation undertakes a major system conversion from the current SAP ECC platform. In this role, you will support the design, development, and transition to the new strategic platform, ensuring that solutions are robust, secure, and aligned to the wider end to end technical architecture. You will also contribute to business as usual activities, including shaping proof of concepts and developing innovative solutions that enable reliable operational delivery. The role requires a flexible and adaptable approach, balancing priorities and supporting a diverse range of services as organisational needs evolve. Person specification Participate in the technical design of systems and services, articulating and justifying design decisions throughout the development and implementation of the new SAP S/4HANA platform. Apply broad technical expertise across CDIO to translate complex technical and operational requirements into robust, scalable, and secure solution designs. Drive the execution of S/4HANA migration activities, including development, testing, and deployment of SAP and non SAP integrations. Support system integration testing (SIT), user acceptance testing (UAT) and contribute to detailed cutover planning to ensure a smooth transition to the new platform. Provide hyper care and post go live support, troubleshooting issues and ensuring early stabilization of services. Oversee and produce high quality documentation, including technical specifications, configuration guides, and integration mapping artefacts. Act as a bridge between business requirements and technical implementation, ensuring alignment between functional needs and technical solutions. Work closely with internal HMRC teams, systems integrators (SIs), and vendors, ensuring cohesive delivery, effective issue resolution, and successful outcomes. Collaborate confidently with technical and non technical stakeholders, building strong relationships and promoting clear, transparent communication. Ensure service assurance and proactive risk management, identifying, assessing, and mitigating risks throughout the delivery lifecycle. Support major incidents and continuous service improvement, providing expert input to resolve issues rapidly and improve platform resilience and performance. Essential Criteria Strong technical knowledge across key SAP technologies, including: SAP S/4HANA system conversion SAP BTP, Integration Suite, PI/PO, ABAP Work Zone, Build Apps, Build Process Automation Fiori architecture and deployment models Cloud deployment models (e.g., RISE with SAP, SaaS, PaaS) Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences and qualifications. Your CV should outline the Key Responsibilities and demonstrate how your experience meets the person specification outlined in the advert. Please also specify your technical knowledge and experience across the key SAP technologies listed in the Essential Criteria, as well as your relevant qualifications in the qualification box. A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would make you suitable for the advertised role, providing evidence of your suitability for the role. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked experience-based questions to assess your knowledge and experience relevant to the role. Interviews will take place virtually via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC's Taxes, Benefits & Enterprise Operations Platform Team is seeking experienced Technical Architects to help shape the future of our critical national tax infrastructure. The team manages and oversees suppliers responsible for operating and delivering services on the Enterprise Tax Management Platform (ETMP)-a core component of the UK's Critical National Infrastructure-and HMRC's corporate IT services through the Enterprise Operations Platform (EOPS). The team forms part of the Chief Engineering and Platform Office (CEPO) within the Chief Data and Information Office (CDIO) Directorate. HMRC is currently undergoing one of the largest transformation programmes in government to modernise and future proof its IT estate. As part of this, we are evolving one of the public sector's most complex SAP landscapes, moving from SAP ECC to SAP S/4HANA on Sovereign Cloud. Our Technical Architecture team plays a central role in this transformation-defining and governing technology strategies, designing end to end architecture, and steering large scale change across a dynamic, high value environment. Working across multiple programmes and services, the team develops strategic roadmaps and ensures technology decisions align with HMRC's long term objectives. This is a unique and exciting opportunity to join a forward thinking, mission driven team at the forefront of SAP modernisation. Your expertise will directly influence the design and delivery of secure, scalable, and resilient services that make a meaningful difference to millions of HMRC customers and colleagues across the UK. Job description The Junior Technical Architect will play a key role as part of a technical architecture team across multiple Product, Platform, and major project teams, providing expert technical leadership and architectural guidance. The postholder will bring deep knowledge of enterprise technologies, with a particular focus on SAP S/4HANA, as the organisation undertakes a major system conversion from the current SAP ECC platform. In this role, you will support the design, development, and transition to the new strategic platform, ensuring that solutions are robust, secure, and aligned to the wider end to end technical architecture. You will also contribute to business as usual activities, including shaping proof of concepts and developing innovative solutions that enable reliable operational delivery. The role requires a flexible and adaptable approach, balancing priorities and supporting a diverse range of services as organisational needs evolve. Person specification Participate in the technical design of systems and services, articulating and justifying design decisions throughout the development and implementation of the new SAP S/4HANA platform. Apply broad technical expertise across CDIO to translate complex technical and operational requirements into robust, scalable, and secure solution designs. Drive the execution of S/4HANA migration activities, including development, testing, and deployment of SAP and non SAP integrations. Support system integration testing (SIT), user acceptance testing (UAT) and contribute to detailed cutover planning to ensure a smooth transition to the new platform. Provide hyper care and post go live support, troubleshooting issues and ensuring early stabilization of services. Oversee and produce high quality documentation, including technical specifications, configuration guides, and integration mapping artefacts. Act as a bridge between business requirements and technical implementation, ensuring alignment between functional needs and technical solutions. Work closely with internal HMRC teams, systems integrators (SIs), and vendors, ensuring cohesive delivery, effective issue resolution, and successful outcomes. Collaborate confidently with technical and non technical stakeholders, building strong relationships and promoting clear, transparent communication. Ensure service assurance and proactive risk management, identifying, assessing, and mitigating risks throughout the delivery lifecycle. Support major incidents and continuous service improvement, providing expert input to resolve issues rapidly and improve platform resilience and performance. Essential Criteria Strong technical knowledge across key SAP technologies, including: SAP S/4HANA system conversion SAP BTP, Integration Suite, PI/PO, ABAP Work Zone, Build Apps, Build Process Automation Fiori architecture and deployment models Cloud deployment models (e.g., RISE with SAP, SaaS, PaaS) Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences and qualifications. Your CV should outline the Key Responsibilities and demonstrate how your experience meets the person specification outlined in the advert. Please also specify your technical knowledge and experience across the key SAP technologies listed in the Essential Criteria, as well as your relevant qualifications in the qualification box. A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would make you suitable for the advertised role, providing evidence of your suitability for the role. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked experience-based questions to assess your knowledge and experience relevant to the role. Interviews will take place virtually via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who works for us, and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role. Job description HMRC is looking for a Lead Interaction Designer to help shape and strengthen interaction design across major programmes and services. You'll work within User-centred Design in the Chief Technology and Design Office, supporting teams and senior leaders to design accessible, usable services that meet real user needs and align with the Government Service Standard. This is a leadership role for an experienced interaction designer with strong design judgement, organisational awareness and the ability to lead through influence. While the role is grounded in interaction design expertise, it is not hands-on delivery. Instead, you'll help create the conditions for high-quality interaction design to happen consistently across programmes and teams You'll support senior designers through complex challenges and escalations, help shape programme and organisational design direction, and work with stakeholders across disciplines to improve the quality, consistency and effectiveness of design across HMRC. You'll: Shape and strengthen interaction design across major programmes and services. Support teams and senior stakeholders to make better design decisions in complex delivery environments. Create the conditions for high-quality, accessible and user-centred design to happen consistently at scale. Lead on complex design challenges, escalations and areas of design risk. Support and guide senior designers, helping them grow in confidence, judgement and leadership. Help shape interaction design practice across HMRC, including standards, patterns, tools and ways of working. Work collaboratively across disciplines and professions to improve the quality and consistency of service delivery. Interaction designers in HMRC are part of the Government Digital and Data Profession, please visit our GDAD pages for more information. Person specification Your responsibilities will include: Providing leadership and direction for interaction design across programmes, services or portfolios of work. Helping teams and stakeholders resolve complex design challenges and risks. Assuring the quality of interaction design across teams, helping services meet user needs, accessibility requirements and the Government Service Standard. Supporting and guiding Senior Interaction Designers through complex delivery challenges. Working with Heads of Profession, Design Leads and senior stakeholders to shape programme and organisational design direction. Helping multidisciplinary teams work effectively across design, research and delivery disciplines. Shaping and improving interaction design practice across HMRC, including standards, patterns, tools, guidance and ways of working. Building strong relationships with stakeholders and delivery leaders, helping them understand design constraints, trade-offs and opportunities. Supporting assessment readiness, design assurance and governance activities across programmes and services. Contributing to workforce planning, recruitment and capability development within the interaction design profession. Essential Criteria You will already have extensive experience and understanding of: Leading interaction design across large, complex or mission-critical services, helping multidisciplinary teams deliver accessible, user-centred and effective digital services. Providing leadership, direction and support to designers and teams, including managing, mentoring and developing senior designers through complex delivery challenges. Building strong relationships with senior stakeholders, influencing decision-making and helping organisations balance user needs, accessibility, technical constraints and delivery priorities. Deep expertise in interaction design practice, including designing accessible, user-centred services and applying core design approaches such as prototyping, journey mapping, iterative design and working with modern web technologies. Designing inclusive and accessible services, and using research, evidence and feedback to shape, test and improve design decisions. Design assurance and influencing through design, including reviewing work, improving quality and consistency across programmes and services, and clearly communicating decisions, challenging assumptions and supporting teams to work through complexity and ambiguity. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: Interaction designers in HMRC are part of the Government Digital and Data profession. As part of the selection process you'll be assessed against the following skills linked to the Lead Interaction Design role: Design Communication Designing Strategically Designing Together Leading Design. Benefits Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, responsibilities, skills, accomplishments, relevant qualifications and training. A 1250-word Personal Statement that demonstrates how you meet the Essential Criteria, providing evidence where possible and what personal attributes you believe you can bring to the role. The STAR method may help you structure your statement. . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who works for us, and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role. Job description HMRC is looking for a Lead Interaction Designer to help shape and strengthen interaction design across major programmes and services. You'll work within User-centred Design in the Chief Technology and Design Office, supporting teams and senior leaders to design accessible, usable services that meet real user needs and align with the Government Service Standard. This is a leadership role for an experienced interaction designer with strong design judgement, organisational awareness and the ability to lead through influence. While the role is grounded in interaction design expertise, it is not hands-on delivery. Instead, you'll help create the conditions for high-quality interaction design to happen consistently across programmes and teams You'll support senior designers through complex challenges and escalations, help shape programme and organisational design direction, and work with stakeholders across disciplines to improve the quality, consistency and effectiveness of design across HMRC. You'll: Shape and strengthen interaction design across major programmes and services. Support teams and senior stakeholders to make better design decisions in complex delivery environments. Create the conditions for high-quality, accessible and user-centred design to happen consistently at scale. Lead on complex design challenges, escalations and areas of design risk. Support and guide senior designers, helping them grow in confidence, judgement and leadership. Help shape interaction design practice across HMRC, including standards, patterns, tools and ways of working. Work collaboratively across disciplines and professions to improve the quality and consistency of service delivery. Interaction designers in HMRC are part of the Government Digital and Data Profession, please visit our GDAD pages for more information. Person specification Your responsibilities will include: Providing leadership and direction for interaction design across programmes, services or portfolios of work. Helping teams and stakeholders resolve complex design challenges and risks. Assuring the quality of interaction design across teams, helping services meet user needs, accessibility requirements and the Government Service Standard. Supporting and guiding Senior Interaction Designers through complex delivery challenges. Working with Heads of Profession, Design Leads and senior stakeholders to shape programme and organisational design direction. Helping multidisciplinary teams work effectively across design, research and delivery disciplines. Shaping and improving interaction design practice across HMRC, including standards, patterns, tools, guidance and ways of working. Building strong relationships with stakeholders and delivery leaders, helping them understand design constraints, trade-offs and opportunities. Supporting assessment readiness, design assurance and governance activities across programmes and services. Contributing to workforce planning, recruitment and capability development within the interaction design profession. Essential Criteria You will already have extensive experience and understanding of: Leading interaction design across large, complex or mission-critical services, helping multidisciplinary teams deliver accessible, user-centred and effective digital services. Providing leadership, direction and support to designers and teams, including managing, mentoring and developing senior designers through complex delivery challenges. Building strong relationships with senior stakeholders, influencing decision-making and helping organisations balance user needs, accessibility, technical constraints and delivery priorities. Deep expertise in interaction design practice, including designing accessible, user-centred services and applying core design approaches such as prototyping, journey mapping, iterative design and working with modern web technologies. Designing inclusive and accessible services, and using research, evidence and feedback to shape, test and improve design decisions. Design assurance and influencing through design, including reviewing work, improving quality and consistency across programmes and services, and clearly communicating decisions, challenging assumptions and supporting teams to work through complexity and ambiguity. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: Interaction designers in HMRC are part of the Government Digital and Data profession. As part of the selection process you'll be assessed against the following skills linked to the Lead Interaction Design role: Design Communication Designing Strategically Designing Together Leading Design. Benefits Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, responsibilities, skills, accomplishments, relevant qualifications and training. A 1250-word Personal Statement that demonstrates how you meet the Essential Criteria, providing evidence where possible and what personal attributes you believe you can bring to the role. The STAR method may help you structure your statement. . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. Job description An IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape. You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service seeking for operational excellence. You will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Managing a fully functioning multi-sourced service support team with a customer-centric support approach. These activities will be across multiple locations, focussed on service availability and performance. You will make sure: All service and support functions remain responsive to HMRC business and external traders need. The service catalogue and wider IT service operations knowledge library is maintained. Adequate reporting and service standards are met for their specific service. All technical change is communicated and managed, with appropriate governance. That a programme of continual service improvement is put in place across the wider service delivery function. Person specification Be responsible for making sure that business relations within the organisation are managed to enable delivery of B&T services. Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. Make sure all contractors carry out processes to ITIL standards. Liaise with all other IT service functions to make sure that services are maintained. Manage the day-to-day delivery of the product. Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed. Work with Service Owners and projects to ensure projects transition into live service is effective and timely. Essential Criteria Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service. Proven track record of delivering strong KPI performance and managing delivery towards defined SLAs. Clear understanding of Stakeholder management and the development of strong stakeholder relationships. Good communication skills with an aptitude for dealing with users, colleagues and suppliers from both a technical and non-technical background. Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. Must show an aptitude for analysing and managing problems arising from incidents in the operation of information systems, understanding the significance of service level agreements and the customer environment. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, in order to determine your suitability for the role. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. Sponsorship . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. Job description An IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape. You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service seeking for operational excellence. You will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Managing a fully functioning multi-sourced service support team with a customer-centric support approach. These activities will be across multiple locations, focussed on service availability and performance. You will make sure: All service and support functions remain responsive to HMRC business and external traders need. The service catalogue and wider IT service operations knowledge library is maintained. Adequate reporting and service standards are met for their specific service. All technical change is communicated and managed, with appropriate governance. That a programme of continual service improvement is put in place across the wider service delivery function. Person specification Be responsible for making sure that business relations within the organisation are managed to enable delivery of B&T services. Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. Make sure all contractors carry out processes to ITIL standards. Liaise with all other IT service functions to make sure that services are maintained. Manage the day-to-day delivery of the product. Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed. Work with Service Owners and projects to ensure projects transition into live service is effective and timely. Essential Criteria Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service. Proven track record of delivering strong KPI performance and managing delivery towards defined SLAs. Clear understanding of Stakeholder management and the development of strong stakeholder relationships. Good communication skills with an aptitude for dealing with users, colleagues and suppliers from both a technical and non-technical background. Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. Must show an aptitude for analysing and managing problems arising from incidents in the operation of information systems, understanding the significance of service level agreements and the customer environment. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, in order to determine your suitability for the role. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. Sponsorship . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. The post sits in CDIO Chief Data Office (CDO) within the Data Platform Services (DPS) delivery group. DPS provides data platforms, products and analytics that enable HMRC and other government departments to make effective, data driven decisions. This includes delivery of innovative evolving capabilities (including safe use of GenAI) to meet business requirements. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. In the Agile Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have an Agile Delivery Manager Community to learn, share and support each other. Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Agile Delivery Managers, Heads of Profession and Profession Leads. Job description This is an exciting opportunity to join Data Platform Services (DPS) working in the Project Delivery Team. This role is critical in ensuring successful project delivery across DPS by providing delivery oversight, monitoring progress and actively engaging in removing blockers and resolving issues promptly. Working closely with DPS POD leads, Delivery Leads and key Customer Stakeholders to maintain delivery standards and drive improvements across the DPS Project Delivery Lifecycle, fostering a culture of continuous improvements. With approximately 150 deliveries in flight at any time, we are looking for someone who is delivery focused, thrives in a fast-paced environment, stays ahead of challenges, and supports keeping projects on track. As an Agile Delivery Manager within DPS, you will support DPS teams to deliver high-quality digital services that fulfil business requirements and that are essential to the UK's tax system. This role requires strong leadership, excellent communication skills, and a hands-on approach to delivery management. The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned. For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference. Person specification As a Senior Agile Delivery Manager, you will: Maintain oversight of project delivery across a wide portfolio, proactively monitoring delivery performance to drive clarity, transparency and accurate reporting through DPS Delivery Performance Dashboards. Operate and continuously improve governance framework, including DPS approval gates, weekly delivery reviews and full project lifecycle from initiation to close-down. Provide delivery assurance, working collaboratively with POD Leads and Delivery Leads, actively supporting (leading where necessary) recovery efforts when projects deviate from plan. Balance oversight on multiple deliveries across business lines, identifying interdependencies and promoting "build once use many" approach. Actively monitor velocity and backlog health across engagements, highlighting trends and intervene early. Proactively identify risks, issues, and emerging trends across the delivery portfolio, providing clear guidance and actionable recommendations to mitigate or resolve them before they impact delivery. Define and implement DPS Delivery Standards and Project Delivery Lifecycle, in partnership with the Head of Project Delivery. Manage escalations to resolution, communicating effectively with senior stakeholders. Be comfortable negotiating and communicating within delivery teams and with stakeholders and be able to maintain and repair relationships. Collaborate with Data Portfolio to ensure stakeholders are kept informed on delivery progress and maximise closer working with CDIO groups and customers. Working with Head of Project Delivery to shape and deliver the project delivery roadmap and project dependency map. Coach and mentor multi-functional teams in Agile and delivery management practices, throughout the full product lifecycle. Managing stakeholders at all levels, including senior business and IT leaders, Exhibit excellent communication, organisational and decision-making skills. Commercial and supplier management demonstrating a clear focus on quality. Strategic leadership, planning and delivery of effective project reporting. We align to the Government Digital and Data Profession Capability Framework, further information can be found here. Essential Criteria: Proven experience delivering medium-to-large, high-quality IT deliveries and/or digital products. Proven experience managing multiple teams to coordinate IT delivery, including external suppliers. Proven experience of end-to-end IT projects and Agile delivery management methodologies, tools and techniques. Proven experience balancing multiple priorities on large scale and high visibility projects. Proven, hands-on experience of managing escalations and recovering deliveries. Proven ability to build and manage collaborative relationships. Proven ability to influence external partners, stakeholders and customers. Proven ability to challenge and remove barriers to deliver outcomes. Experience developing delivery metrics and using them to good effect to show improvements in delivery performance. Experience coaching and mentoring individuals. Strong communication, leadership and team management skills. Proficient in JIRA and Confluence for delivery tracking and reporting. Desirable Criteria: Ideally you will also have experience of: Coaching and mentoring multi-disciplinary delivery teams and senior stakeholders across Digital Services, including in Agile. Building and leading Communities of Practice. Understanding and influencing in the full lifecycle of a service delivery. Commercial and supplier management experience. Finance management experience. You will be people focused but determined to improve processes, support teams, drive innovation, take the initiative and resolve blockers. You will be open, honest, and transparent and a leader, driven to getting the best from our teams. You should be motivational and enthusiastic, contributing towards the passionate culture displayed in our departments. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. The post sits in CDIO Chief Data Office (CDO) within the Data Platform Services (DPS) delivery group. DPS provides data platforms, products and analytics that enable HMRC and other government departments to make effective, data driven decisions. This includes delivery of innovative evolving capabilities (including safe use of GenAI) to meet business requirements. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. In the Agile Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have an Agile Delivery Manager Community to learn, share and support each other. Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Agile Delivery Managers, Heads of Profession and Profession Leads. Job description This is an exciting opportunity to join Data Platform Services (DPS) working in the Project Delivery Team. This role is critical in ensuring successful project delivery across DPS by providing delivery oversight, monitoring progress and actively engaging in removing blockers and resolving issues promptly. Working closely with DPS POD leads, Delivery Leads and key Customer Stakeholders to maintain delivery standards and drive improvements across the DPS Project Delivery Lifecycle, fostering a culture of continuous improvements. With approximately 150 deliveries in flight at any time, we are looking for someone who is delivery focused, thrives in a fast-paced environment, stays ahead of challenges, and supports keeping projects on track. As an Agile Delivery Manager within DPS, you will support DPS teams to deliver high-quality digital services that fulfil business requirements and that are essential to the UK's tax system. This role requires strong leadership, excellent communication skills, and a hands-on approach to delivery management. The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned. For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference. Person specification As a Senior Agile Delivery Manager, you will: Maintain oversight of project delivery across a wide portfolio, proactively monitoring delivery performance to drive clarity, transparency and accurate reporting through DPS Delivery Performance Dashboards. Operate and continuously improve governance framework, including DPS approval gates, weekly delivery reviews and full project lifecycle from initiation to close-down. Provide delivery assurance, working collaboratively with POD Leads and Delivery Leads, actively supporting (leading where necessary) recovery efforts when projects deviate from plan. Balance oversight on multiple deliveries across business lines, identifying interdependencies and promoting "build once use many" approach. Actively monitor velocity and backlog health across engagements, highlighting trends and intervene early. Proactively identify risks, issues, and emerging trends across the delivery portfolio, providing clear guidance and actionable recommendations to mitigate or resolve them before they impact delivery. Define and implement DPS Delivery Standards and Project Delivery Lifecycle, in partnership with the Head of Project Delivery. Manage escalations to resolution, communicating effectively with senior stakeholders. Be comfortable negotiating and communicating within delivery teams and with stakeholders and be able to maintain and repair relationships. Collaborate with Data Portfolio to ensure stakeholders are kept informed on delivery progress and maximise closer working with CDIO groups and customers. Working with Head of Project Delivery to shape and deliver the project delivery roadmap and project dependency map. Coach and mentor multi-functional teams in Agile and delivery management practices, throughout the full product lifecycle. Managing stakeholders at all levels, including senior business and IT leaders, Exhibit excellent communication, organisational and decision-making skills. Commercial and supplier management demonstrating a clear focus on quality. Strategic leadership, planning and delivery of effective project reporting. We align to the Government Digital and Data Profession Capability Framework, further information can be found here. Essential Criteria: Proven experience delivering medium-to-large, high-quality IT deliveries and/or digital products. Proven experience managing multiple teams to coordinate IT delivery, including external suppliers. Proven experience of end-to-end IT projects and Agile delivery management methodologies, tools and techniques. Proven experience balancing multiple priorities on large scale and high visibility projects. Proven, hands-on experience of managing escalations and recovering deliveries. Proven ability to build and manage collaborative relationships. Proven ability to influence external partners, stakeholders and customers. Proven ability to challenge and remove barriers to deliver outcomes. Experience developing delivery metrics and using them to good effect to show improvements in delivery performance. Experience coaching and mentoring individuals. Strong communication, leadership and team management skills. Proficient in JIRA and Confluence for delivery tracking and reporting. Desirable Criteria: Ideally you will also have experience of: Coaching and mentoring multi-disciplinary delivery teams and senior stakeholders across Digital Services, including in Agile. Building and leading Communities of Practice. Understanding and influencing in the full lifecycle of a service delivery. Commercial and supplier management experience. Finance management experience. You will be people focused but determined to improve processes, support teams, drive innovation, take the initiative and resolve blockers. You will be open, honest, and transparent and a leader, driven to getting the best from our teams. You should be motivational and enthusiastic, contributing towards the passionate culture displayed in our departments. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations. Data Platform Services (DPS) is part of the HMRC Chief Data Office within the Chief Digital and Information Officer group (CDIO). This function designs, builds and operates the data foundations for all HMRC's services at a size and scale larger than most other organisations. DPS is leading a major transformation programme encompassing technology, capabilities and data services whilst continuing to deliver high quality and robust services to our internal and external customers. DPS is growing to ensure it can provide the Intelligent Client function that HMRC requires for the future. Job description The Digital Portfolio Analyst sits within Data Platform Services (DPS) as part of the Chief Digital and Information Officer group (CDIO). This role provides essential administrative and operational support to the DPS team, ensuring the smooth running of digital portfolio activities. You will be responsible for maintaining records, updating trackers (Clarity & Jira), processing routine data, preparing standard reports, and supporting stakeholder communications. You will coordinate meetings, prepare agendas, take minutes, and assist with team logistics. Your work will enable managers and senior staff to focus on higher-level priorities by ensuring processes run efficiently and information is accurately recorded and shared. DPS is committed to supporting its people, offering a diverse and inclusive workplace where everyone feels able to bring their whole self to work. Person specification Act as the first point of contact for DPS Engagement. Provide comprehensive administrative support, including maintaining records, updating trackers, and managing mailboxes. Collate and input data, prepare standard reports, and ensure information is accurately recorded and shared. Organising and facilitating meetings, including clinics and stakeholder calls, preparing agendas, taking minutes, and tracking actions Supporting Small Changes coordination where DPS is Lead DG Ensuring adherence to governance and continuous improvement of processes Coordinating requests through the end-to-end impacting process Respond to routine queries, support team communications, and assist with stakeholder engagement. Support team logistics, including supporting Data Portfolio leads with ad-hoc queries, assisting SOs & G7s in meetings and note-taking. Contribute to a positive team environment by supporting colleagues and sharing best practices. Essential Criteria Minimum of 2 GCSEs (or equivalent) including English and Maths. Experience using Microsoft 365 tools including Excel, Outlook and SharePoint Strong written and verbal communication skills, with the ability to convey information clearly and effectively. Demonstrated analytical and problem-solving capability Ability to manage multiple priorities in a fast-paced environment Strong organisational skills, with the ability to accurately record information and adhere to service level agreements (SLAs). Strong interpersonal skills, with the ability to build effective working relationships and establish trust quickly. High attention to detail and a commitment to maintaining data quality and accuracy. Ability to work under pressure in a dynamic, high-demand environment, responding effectively to changing priorities and tight timescales. A proactive approach to learning, with a willingness to develop new skills and adapt to evolving requirements. Desirable Criteria Experience in an administrative or support role. Experience working in a customer-facing role Understanding of portfolio, project or impacting processes within a digital environment Experience using Jira and/or Clarity (or similar tracking systems) Experience of leading and facilitating meetings. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous skills and experiences and qualifications. A 500-word personal statement. Your personal statement should show how you meet the person specification and essential criteria. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview you will be assessed onExperience. Interviews will take place face to face at Leeds Regional centre and Salford Regional office. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations. Data Platform Services (DPS) is part of the HMRC Chief Data Office within the Chief Digital and Information Officer group (CDIO). This function designs, builds and operates the data foundations for all HMRC's services at a size and scale larger than most other organisations. DPS is leading a major transformation programme encompassing technology, capabilities and data services whilst continuing to deliver high quality and robust services to our internal and external customers. DPS is growing to ensure it can provide the Intelligent Client function that HMRC requires for the future. Job description The Digital Portfolio Analyst sits within Data Platform Services (DPS) as part of the Chief Digital and Information Officer group (CDIO). This role provides essential administrative and operational support to the DPS team, ensuring the smooth running of digital portfolio activities. You will be responsible for maintaining records, updating trackers (Clarity & Jira), processing routine data, preparing standard reports, and supporting stakeholder communications. You will coordinate meetings, prepare agendas, take minutes, and assist with team logistics. Your work will enable managers and senior staff to focus on higher-level priorities by ensuring processes run efficiently and information is accurately recorded and shared. DPS is committed to supporting its people, offering a diverse and inclusive workplace where everyone feels able to bring their whole self to work. Person specification Act as the first point of contact for DPS Engagement. Provide comprehensive administrative support, including maintaining records, updating trackers, and managing mailboxes. Collate and input data, prepare standard reports, and ensure information is accurately recorded and shared. Organising and facilitating meetings, including clinics and stakeholder calls, preparing agendas, taking minutes, and tracking actions Supporting Small Changes coordination where DPS is Lead DG Ensuring adherence to governance and continuous improvement of processes Coordinating requests through the end-to-end impacting process Respond to routine queries, support team communications, and assist with stakeholder engagement. Support team logistics, including supporting Data Portfolio leads with ad-hoc queries, assisting SOs & G7s in meetings and note-taking. Contribute to a positive team environment by supporting colleagues and sharing best practices. Essential Criteria Minimum of 2 GCSEs (or equivalent) including English and Maths. Experience using Microsoft 365 tools including Excel, Outlook and SharePoint Strong written and verbal communication skills, with the ability to convey information clearly and effectively. Demonstrated analytical and problem-solving capability Ability to manage multiple priorities in a fast-paced environment Strong organisational skills, with the ability to accurately record information and adhere to service level agreements (SLAs). Strong interpersonal skills, with the ability to build effective working relationships and establish trust quickly. High attention to detail and a commitment to maintaining data quality and accuracy. Ability to work under pressure in a dynamic, high-demand environment, responding effectively to changing priorities and tight timescales. A proactive approach to learning, with a willingness to develop new skills and adapt to evolving requirements. Desirable Criteria Experience in an administrative or support role. Experience working in a customer-facing role Understanding of portfolio, project or impacting processes within a digital environment Experience using Jira and/or Clarity (or similar tracking systems) Experience of leading and facilitating meetings. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous skills and experiences and qualifications. A 500-word personal statement. Your personal statement should show how you meet the person specification and essential criteria. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview you will be assessed onExperience. Interviews will take place face to face at Leeds Regional centre and Salford Regional office. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date . click apply for full job details
Our Public Sector client based in Lincoln, requires several Customer Services Advisors to join their busy Children's Services Team, providing a wide range of Business Support Services within their customer services centre. Due to the nature of the service, flexibility is required.Working hours are between 8:00am and 6:00pm, Monday to Friday. The hourly rates for this role are 12.76 per hour, and the role is due to run for a minimum of 12 weeks, with a potential opportunity to extend. This is a highly important and sensitive role where you will be the first point of contact for people reporting concerns about a child. Calls may come from members of the public or professionals such as Police Officers, Nurses, Health Professionals and Teachers, with each contact playing a potentially vital role in safeguarding children. As a Customer Service Advisor, your responsibility will be to gather detailed and accurate information from callers, using professional curiosity to explore concerns thoroughly and obtain all relevant facts. You will need to look beyond the information presented, asking appropriate questions and ensuring that nothing is taken at face value. The information you collect will be documented against a structured framework and recorded accurately on our systems before being passed to Children's Social Care. The decisions made regarding a child's safety and wellbeing are often based on the information you have gathered, making clear, concise and accurate communication essential. To be successful in this role you will need to: A passion for delivering excellent customer service Outstanding verbal and written communication skills The ability to build rapport quickly and gather information effectively over the telephone Strong listening skills and attention to detail The ability to type effectively and accurately whilst talking on the phone Professional curiosity and confidence in asking probing questions when appropriate The ability to remain calm and focused in sensitive situations A resilient and compassionate approach Good organisational skills and the ability to present information in a logical and structured way Flexibility and adaptability within a busy service environment Good IT skills, including competence in Microsoft Office applications and Windows Please send you CV in the first instance to (url removed) Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Aug 11, 2026
Seasonal
Our Public Sector client based in Lincoln, requires several Customer Services Advisors to join their busy Children's Services Team, providing a wide range of Business Support Services within their customer services centre. Due to the nature of the service, flexibility is required.Working hours are between 8:00am and 6:00pm, Monday to Friday. The hourly rates for this role are 12.76 per hour, and the role is due to run for a minimum of 12 weeks, with a potential opportunity to extend. This is a highly important and sensitive role where you will be the first point of contact for people reporting concerns about a child. Calls may come from members of the public or professionals such as Police Officers, Nurses, Health Professionals and Teachers, with each contact playing a potentially vital role in safeguarding children. As a Customer Service Advisor, your responsibility will be to gather detailed and accurate information from callers, using professional curiosity to explore concerns thoroughly and obtain all relevant facts. You will need to look beyond the information presented, asking appropriate questions and ensuring that nothing is taken at face value. The information you collect will be documented against a structured framework and recorded accurately on our systems before being passed to Children's Social Care. The decisions made regarding a child's safety and wellbeing are often based on the information you have gathered, making clear, concise and accurate communication essential. To be successful in this role you will need to: A passion for delivering excellent customer service Outstanding verbal and written communication skills The ability to build rapport quickly and gather information effectively over the telephone Strong listening skills and attention to detail The ability to type effectively and accurately whilst talking on the phone Professional curiosity and confidence in asking probing questions when appropriate The ability to remain calm and focused in sensitive situations A resilient and compassionate approach Good organisational skills and the ability to present information in a logical and structured way Flexibility and adaptability within a busy service environment Good IT skills, including competence in Microsoft Office applications and Windows Please send you CV in the first instance to (url removed) Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Job description As a Digital Portfolio Manager in the Capability Development, Infrastructure and Innovation team within CODE, you will play a crucial role in supporting His Majesty's Government in the fight against serious and organised crime. Your work will directly contribute to high-profile investigations, helping to recover and protect hundreds of millions of pounds annually through innovative technical solutions. The team manages a diverse and rapidly expanding portfolio of projects, ranging from the development of bespoke forensic tools tailored to highly specific investigative needs, to the design and implementation of scalable data visualisation platforms that enhance analytical capabilities. You will collaborate closely with law enforcement agencies, intelligence teams, and external partners to ensure that cutting-edge technology is leveraged effectively in tackling financial crime, cyber threats, and fraud. This role offers an exciting opportunity to work at the forefront of data engineering within a mission-driven environment, where your expertise will help shape the future of digital investigations and forensic analysis. Person specification The CODE Tech Portfolio Office (PO) is a critical enabler of both project delivery and business as usual across CODE's responsibilities. The Portfolio Office acts as the fulcrum between business needs, project delivery, suppliers, commercial processes, and external partners, ensuring that complex, sensitive, and high risk technology initiatives are aligned, governed, and delivered effectively. This role supports the Portfolio Lead by taking delegated responsibility for defined elements of portfolio coordination, commercial and supplier engagement, project stewardship, and stakeholder management. The post holder will operate across all CODE's environments and work closely with internal delivery teams, commercial colleagues, external suppliers, and UK and international partners. This role aligns to the Digital Portfolio Manager profession and capability framework, with a focus on supporting and enabling portfolio level outcomes more than direct project management. Key Responsibilities Portfolio Coordination and Planning Support the coordination of the CODE Tech portfolio, ensuring alignment between business requirements, delivery activity, supplier capability, and strategic outcomes. Contribute to portfolio planning, prioritisation, and analysis, supporting the development and maintenance of a coherent, deliverable pipeline of work. Provide subject matter expertise on the interaction between requirements, supplier solutions, and delivery outcomes, supporting informed decision making across the portfolio. Commercial and Supplier Engagement Undertake delegated commercial and supplier management activity, including smaller and less complex commercial engagements arising from projects and BAU activity. Work closely with CODE Commercial and Departmental Commercial teams to coordinate activity and ensure effective hand offs and shared visibility of upcoming demands. Maintain portfolio level oversight of supplier engagement where activity is constrained by classification, ensuring that requirements are articulated and translated appropriately for wider commercial use. Engage directly with suppliers and partners under the direction of the Portfolio Lead. Project and Delivery Stewardship Provide portfolio level stewardship of projects, supporting effective engagement between project managers, suppliers, and business stakeholders. Undertake delegated responsibility for regulatory engagement related to the portfolio, including coordinating inspections and associated portfolio level responses. Support problem management post implementation, acting as a subject matter expert to assist service and support functions where required. Deputise for the Portfolio Lead at selected internal and external meetings, representing HMRC interests where appropriate. Stakeholder Management and Collaboration Engage with a wide range of internal and external stakeholders, including delivery teams, business management, commercial colleagues, regulators, and UK or international. Support cross functional collaboration to ensure that portfolio activity is joined up, well understood, and effectively governed. Contribute to clear communication of portfolio priorities, risks, and constraints to stakeholders. Continuous Improvement and Portfolio Maturity Contribute to the development and maturity of the CODE Tech Portfolio Office, supporting rebalancing of workload and improved resilience. Identify opportunities to improve portfolio processes, governance, and ways of working, particularly in sensitive environments. Essential Criteria: Experience working in or supporting a portfolio, programme, or complex delivery environment, ideally from a digital or civils background, rather than single project delivery. Experience of stakeholder management across multiple functions, including delivery, commercial, and external partners. Experience of using the relationship between business requirements, supplier capability, and delivery outcomes. Experience supporting or coordinating commercial or supplier engagement within a structured governance framework Experience of working confidently with sensitive and classified information, exercising sound judgement and discretion. Strong organisational and analytical skills, with the ability to manage competing priorities. Familiarity with Government or large organisation commercial processes and working alongside commercial teams. Additional Security Information The successful candidate will be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. In addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. Once in post you will be required to apply for Developed Vetting ( DV ) clearance which has a requirement for 10 years UK residency. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. This post is open to 'UK Nationals Only' Technical skills We'll assess you against these technical skills during the selection process: Stakeholder relationship management Agile working Governance and assurance. Benefits Alongside your salary of £50,686, HM Revenue and Customs contributes £14,683 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Job description As a Digital Portfolio Manager in the Capability Development, Infrastructure and Innovation team within CODE, you will play a crucial role in supporting His Majesty's Government in the fight against serious and organised crime. Your work will directly contribute to high-profile investigations, helping to recover and protect hundreds of millions of pounds annually through innovative technical solutions. The team manages a diverse and rapidly expanding portfolio of projects, ranging from the development of bespoke forensic tools tailored to highly specific investigative needs, to the design and implementation of scalable data visualisation platforms that enhance analytical capabilities. You will collaborate closely with law enforcement agencies, intelligence teams, and external partners to ensure that cutting-edge technology is leveraged effectively in tackling financial crime, cyber threats, and fraud. This role offers an exciting opportunity to work at the forefront of data engineering within a mission-driven environment, where your expertise will help shape the future of digital investigations and forensic analysis. Person specification The CODE Tech Portfolio Office (PO) is a critical enabler of both project delivery and business as usual across CODE's responsibilities. The Portfolio Office acts as the fulcrum between business needs, project delivery, suppliers, commercial processes, and external partners, ensuring that complex, sensitive, and high risk technology initiatives are aligned, governed, and delivered effectively. This role supports the Portfolio Lead by taking delegated responsibility for defined elements of portfolio coordination, commercial and supplier engagement, project stewardship, and stakeholder management. The post holder will operate across all CODE's environments and work closely with internal delivery teams, commercial colleagues, external suppliers, and UK and international partners. This role aligns to the Digital Portfolio Manager profession and capability framework, with a focus on supporting and enabling portfolio level outcomes more than direct project management. Key Responsibilities Portfolio Coordination and Planning Support the coordination of the CODE Tech portfolio, ensuring alignment between business requirements, delivery activity, supplier capability, and strategic outcomes. Contribute to portfolio planning, prioritisation, and analysis, supporting the development and maintenance of a coherent, deliverable pipeline of work. Provide subject matter expertise on the interaction between requirements, supplier solutions, and delivery outcomes, supporting informed decision making across the portfolio. Commercial and Supplier Engagement Undertake delegated commercial and supplier management activity, including smaller and less complex commercial engagements arising from projects and BAU activity. Work closely with CODE Commercial and Departmental Commercial teams to coordinate activity and ensure effective hand offs and shared visibility of upcoming demands. Maintain portfolio level oversight of supplier engagement where activity is constrained by classification, ensuring that requirements are articulated and translated appropriately for wider commercial use. Engage directly with suppliers and partners under the direction of the Portfolio Lead. Project and Delivery Stewardship Provide portfolio level stewardship of projects, supporting effective engagement between project managers, suppliers, and business stakeholders. Undertake delegated responsibility for regulatory engagement related to the portfolio, including coordinating inspections and associated portfolio level responses. Support problem management post implementation, acting as a subject matter expert to assist service and support functions where required. Deputise for the Portfolio Lead at selected internal and external meetings, representing HMRC interests where appropriate. Stakeholder Management and Collaboration Engage with a wide range of internal and external stakeholders, including delivery teams, business management, commercial colleagues, regulators, and UK or international. Support cross functional collaboration to ensure that portfolio activity is joined up, well understood, and effectively governed. Contribute to clear communication of portfolio priorities, risks, and constraints to stakeholders. Continuous Improvement and Portfolio Maturity Contribute to the development and maturity of the CODE Tech Portfolio Office, supporting rebalancing of workload and improved resilience. Identify opportunities to improve portfolio processes, governance, and ways of working, particularly in sensitive environments. Essential Criteria: Experience working in or supporting a portfolio, programme, or complex delivery environment, ideally from a digital or civils background, rather than single project delivery. Experience of stakeholder management across multiple functions, including delivery, commercial, and external partners. Experience of using the relationship between business requirements, supplier capability, and delivery outcomes. Experience supporting or coordinating commercial or supplier engagement within a structured governance framework Experience of working confidently with sensitive and classified information, exercising sound judgement and discretion. Strong organisational and analytical skills, with the ability to manage competing priorities. Familiarity with Government or large organisation commercial processes and working alongside commercial teams. Additional Security Information The successful candidate will be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. In addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. Once in post you will be required to apply for Developed Vetting ( DV ) clearance which has a requirement for 10 years UK residency. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. This post is open to 'UK Nationals Only' Technical skills We'll assess you against these technical skills during the selection process: Stakeholder relationship management Agile working Governance and assurance. Benefits Alongside your salary of £50,686, HM Revenue and Customs contributes £14,683 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details . click apply for full job details
Start Date: 05/10/2026 Full Time Role - 37.5 hours per week Stanford House Birchwood WA3 7TH If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Warrington is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Warrington contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
Aug 11, 2026
Full time
Start Date: 05/10/2026 Full Time Role - 37.5 hours per week Stanford House Birchwood WA3 7TH If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Warrington is full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Warrington contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell. Role: Helpdesk Administrator Location: Bracknell - Office Based Salary: 25,000 - 26,000 Our client is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will play a vital role in providing first-line helpdesk support and being the primary point of contact for facilities management requirements and administration. Key Responsibilities: Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns. Handle incoming and outgoing calls efficiently and effectively. Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information. Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements. Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes. Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes. Monitor and complete work orders for any remedial actions, both in-house and contractor-related. The Ideal Candidate: Exceptional customer service and administration skills Excellent communication skills, both written and verbal Exemplary attention to detail and the ability to work accurately A self-motivated, enthusiastic, and professional individual The ability to work well under pressure and handle challenging situations Strong decision-making skills and the ability to take ownership and resolve problems independently Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 11, 2026
Full time
Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell. Role: Helpdesk Administrator Location: Bracknell - Office Based Salary: 25,000 - 26,000 Our client is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will play a vital role in providing first-line helpdesk support and being the primary point of contact for facilities management requirements and administration. Key Responsibilities: Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns. Handle incoming and outgoing calls efficiently and effectively. Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information. Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements. Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes. Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes. Monitor and complete work orders for any remedial actions, both in-house and contractor-related. The Ideal Candidate: Exceptional customer service and administration skills Excellent communication skills, both written and verbal Exemplary attention to detail and the ability to work accurately A self-motivated, enthusiastic, and professional individual The ability to work well under pressure and handle challenging situations Strong decision-making skills and the ability to take ownership and resolve problems independently Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 11, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. This role is part of HMRC Valuation Office, formerly known as the Valuation Office Agency. We have recently integrated into HMRC. HMRC Valuation Office are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales. Job description Role Overview Innovation is crucial to the Valuation Office (VO) and it shapes how the organisation can continue to deliver world-class valuations, provide an excellent customer experience, and be a great place to work. You will be joining at an exciting time to help the utilisation of data to improve and grow the services we provide. Our unit has a focus on learning & development and exploring emerging opportunities. We have an open transparent culture based on collective responsibility and accountability, where all teams are focused on delivering practical solutions with a demonstrable benefit for the organisation and its customers. We support each other, we help each other, and we learn from each other. This role sits within the Power Platform Team of the Data Science and Artificial Intelligence for Operations unit (DS&AI). A diverse multi-disciplinary team at the centre of VO' Digital Transformation supporting operational teams across the business to tackle real operational problems with a measurable impact. We have bold plans to unlock the value of data in the Valuation Office, and you will be at the heart of this, contributing to the team's vision of finding practical solutions to solve operational problems utilising data science, artificial intelligence and the Power Platform. The Power Platform team is responsible for fulfilling user requirements with by designing and building solutions utilising Power Platform tools, especially focusing on the use of Power Apps, Power Automate and Copilot Studio. As a Power Platform Developer, you'll be supporting the Power Platform Lead in delivering solutions utilising the Power Platform tools, including creating project scopes, designing and building solutions, testing and validation against acceptance criteria and helping land the solution with operational users, and maintaining built solutions as live products. We want to hear from people who: Have a drive to innovate and improve. Thrive in collaborative environments and enjoy working across boundaries to achieve a common goal. Have enthusiasm for what they do and want to make positive change. Actively support their team and help them develop and grow. Demonstrate the tenacity and pragmatism needed to see things through to completion. "I am passionate and excited to see the difference our unit can make through digital innovation with data science, AI and Power Platform. I want us to help operational staff focus their efforts in high-value activities, and to work together with them to innovate new, better ways of working. If you have the enthusiasm for no-code/low-code development, automation and problem solving, digital innovation and their role in supporting impactful change, I want to hear from you. As we are building a new delivery model for utilising Microsoft automation tools, this will be an excellent opportunity for you to make your mark and have excellent learning opportunities for your skills development and future career prospects." Emmi Yla-Pynnonen, Head of Data Science and AI Enablement Key responsibilities Develop software solutions using Power Platform tools (Power Apps, Power Automate, Power BI) to meet user needs and organisational objectives. Collaborate with your team to provide accurate estimates for user stories, tasks, and requirements, ensuring timely delivery of features. Follow best practice guidelines for development and actively contribute to improving those standards within the team and wider community. Write clean, secure, and well-tested code that adheres to organisational and industry standards. Operate and maintain the services you build, proactively identifying and resolving issues in production environments. Engage with stakeholders to understand requirements and ensure solutions align with business goals and user expectations. Participate in and contribute to the team and the Power Platform community of practice, through initiatives such as knowledge-sharing sessions, workshops, or other activities that support professional growth. Person specification Essential Requirements Experience working collaboratively with other developers or multidisciplinary teams to deliver high-quality Power Platform solutions. Proficiency in developing applications using Power Apps, Power Automate with a strong understanding of data modelling and integration with Microsoft Dataverse or other data sources. Knowledge of continuous integration and deployment practices, such as unit testing, automated workflows, and version control using Application Lifecycle Management (ALM) tools. Knowledge of modern development frameworks and patterns relevant to Power Platform and low-code environments, such as component-based design and reusable templates. Strong problem-solving skills, with the ability to propose and implement a range of technical solutions and process improvements to meet user needs. Strong communication skills to engage with both technical and non-technical stakeholders. Knowledge of operating and supporting live services, including monitoring and troubleshooting using observability tools such as Power Platform Admin Centre, Application Insights, or similar monitoring solutions. Desirable Requirements Knowledge developing Power Platform solutions using Copilot Studio. Experience of agile software development environment, with a focus on user-centred design and iterative delivery. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Managing a Quality Service Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Ability to develop and maintain solutions on Power Platform. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance that starts at 25 days, increasing by a day for every year of qualifying service up to a maximum of 30 days and a Civil Service Pension with an average employer contribution of 28.97%. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. How to Apply If you can meet our person requirements above, we are keen to hear from you. To apply for this post, you must complete an online application with the following: A CV setting out your Job History and Previous skills and experiences. A Personal Statement (maximum 750 words) please outline your suitability for the role. Please pay particular attention to the 'Essential Requirements' and 'Person Specification' outlined in the advert when providing your answer. Sift - w/c 17 August Please note these dates are provisional and may be subject to change. We will assess you on your CV and Personal Statement. Should a large number of applications be received, an initial sift may be conducted on Personal Statement against this essential criteria - Proficiency in developing applications using Power Apps . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. This role is part of HMRC Valuation Office, formerly known as the Valuation Office Agency. We have recently integrated into HMRC. HMRC Valuation Office are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales. Job description Role Overview Innovation is crucial to the Valuation Office (VO) and it shapes how the organisation can continue to deliver world-class valuations, provide an excellent customer experience, and be a great place to work. You will be joining at an exciting time to help the utilisation of data to improve and grow the services we provide. Our unit has a focus on learning & development and exploring emerging opportunities. We have an open transparent culture based on collective responsibility and accountability, where all teams are focused on delivering practical solutions with a demonstrable benefit for the organisation and its customers. We support each other, we help each other, and we learn from each other. This role sits within the Power Platform Team of the Data Science and Artificial Intelligence for Operations unit (DS&AI). A diverse multi-disciplinary team at the centre of VO' Digital Transformation supporting operational teams across the business to tackle real operational problems with a measurable impact. We have bold plans to unlock the value of data in the Valuation Office, and you will be at the heart of this, contributing to the team's vision of finding practical solutions to solve operational problems utilising data science, artificial intelligence and the Power Platform. The Power Platform team is responsible for fulfilling user requirements with by designing and building solutions utilising Power Platform tools, especially focusing on the use of Power Apps, Power Automate and Copilot Studio. As a Power Platform Developer, you'll be supporting the Power Platform Lead in delivering solutions utilising the Power Platform tools, including creating project scopes, designing and building solutions, testing and validation against acceptance criteria and helping land the solution with operational users, and maintaining built solutions as live products. We want to hear from people who: Have a drive to innovate and improve. Thrive in collaborative environments and enjoy working across boundaries to achieve a common goal. Have enthusiasm for what they do and want to make positive change. Actively support their team and help them develop and grow. Demonstrate the tenacity and pragmatism needed to see things through to completion. "I am passionate and excited to see the difference our unit can make through digital innovation with data science, AI and Power Platform. I want us to help operational staff focus their efforts in high-value activities, and to work together with them to innovate new, better ways of working. If you have the enthusiasm for no-code/low-code development, automation and problem solving, digital innovation and their role in supporting impactful change, I want to hear from you. As we are building a new delivery model for utilising Microsoft automation tools, this will be an excellent opportunity for you to make your mark and have excellent learning opportunities for your skills development and future career prospects." Emmi Yla-Pynnonen, Head of Data Science and AI Enablement Key responsibilities Develop software solutions using Power Platform tools (Power Apps, Power Automate, Power BI) to meet user needs and organisational objectives. Collaborate with your team to provide accurate estimates for user stories, tasks, and requirements, ensuring timely delivery of features. Follow best practice guidelines for development and actively contribute to improving those standards within the team and wider community. Write clean, secure, and well-tested code that adheres to organisational and industry standards. Operate and maintain the services you build, proactively identifying and resolving issues in production environments. Engage with stakeholders to understand requirements and ensure solutions align with business goals and user expectations. Participate in and contribute to the team and the Power Platform community of practice, through initiatives such as knowledge-sharing sessions, workshops, or other activities that support professional growth. Person specification Essential Requirements Experience working collaboratively with other developers or multidisciplinary teams to deliver high-quality Power Platform solutions. Proficiency in developing applications using Power Apps, Power Automate with a strong understanding of data modelling and integration with Microsoft Dataverse or other data sources. Knowledge of continuous integration and deployment practices, such as unit testing, automated workflows, and version control using Application Lifecycle Management (ALM) tools. Knowledge of modern development frameworks and patterns relevant to Power Platform and low-code environments, such as component-based design and reusable templates. Strong problem-solving skills, with the ability to propose and implement a range of technical solutions and process improvements to meet user needs. Strong communication skills to engage with both technical and non-technical stakeholders. Knowledge of operating and supporting live services, including monitoring and troubleshooting using observability tools such as Power Platform Admin Centre, Application Insights, or similar monitoring solutions. Desirable Requirements Knowledge developing Power Platform solutions using Copilot Studio. Experience of agile software development environment, with a focus on user-centred design and iterative delivery. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Managing a Quality Service Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Ability to develop and maintain solutions on Power Platform. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance that starts at 25 days, increasing by a day for every year of qualifying service up to a maximum of 30 days and a Civil Service Pension with an average employer contribution of 28.97%. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. How to Apply If you can meet our person requirements above, we are keen to hear from you. To apply for this post, you must complete an online application with the following: A CV setting out your Job History and Previous skills and experiences. A Personal Statement (maximum 750 words) please outline your suitability for the role. Please pay particular attention to the 'Essential Requirements' and 'Person Specification' outlined in the advert when providing your answer. Sift - w/c 17 August Please note these dates are provisional and may be subject to change. We will assess you on your CV and Personal Statement. Should a large number of applications be received, an initial sift may be conducted on Personal Statement against this essential criteria - Proficiency in developing applications using Power Apps . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. The Multi-channel Digital Tax Platform sits within the Chief Enterprise Platform Office and is the backbone of HMRC citizen facing services. These roles will place you within a team with the mandate to provide, maintain and optimise a Platform as a Service (PaaS), with the objective to provide business areas in HMRC and other departments the means to create, maintain and iteratively improve the highest quality services in Government. We provide the digital delivery teams with everything they need for developing, deploying and improving their services, from the underlying cloud-based PaaS to the tools for collaborative working, performance analytics and live service support. Job description Purpose of the Role - The Platform is built and operated by a number of specialist teams and you will be placed on an established team of DevOps practitioners. We consider DevOps to encompass an approach to work that combines the ability to test, write and review code, alongside the capacity to troubleshoot operational problems in the cloud technologies we use. This becomes extremely effective when operating in agile teams, collaborating to achieve continuous delivery using open source software. - All coding work will be done as part of a programming pair, and you must be adept at collaborating with others. All code will be stored with distributed source control, allowing wide collaboration across the department and beyond. The tools we use for metrics, logging and alerting, as well as configuration management and continuous integration are all open source, and you will need to be experienced at using these common tools, as well as investigating and quickly mastering new options as the PaaS continues to iterate and evolve. Reporting Line - You will have a Civil Servant Line Manager, but your daily work will be managed by your Team's Product Owner and Delivery Lead (who will likely be a mix of Civil Servants and Contractors). - You may also be required to Line Manage junior colleagues (O and/or HO level). Person specification Key responsibilities - Maintain design and troubleshooting documentation. - Improve the reliability of the platform. - Build, maintain and continually improve the tools that we use to deploy and operate the software that we build. This includes automated build and deployment, secrets management, system observability, monitoring, log aggregation, scaling, and more. - Develop tools and services useful in DevOps environments such as performance monitoring, security monitoring, deployment/configuration, continuous integration/build servers and cloud resource creation scripts. - Contribute towards the ongoing development of junior colleagues. - Seeking out opportunities to transfer knowledge from experienced developers. Essential Criteria - Experience operating on large scale government platform with multiple agents. - Confident with programming languages and IaC (Infrastructure as code), and 3 years of experience of programming in Python and Terraform. - Comfortable coding with distributed source control, such as Git. - Solid understanding of agile development, Continuous Integration, Test Driven Development and version control. - Developing on cloud-based environments like AWS. - Experience leading a pair/mentoring junior engineers. Behaviours We'll assess you against these behaviours during the selection process: Working Together Changing and Improving Developing Self and Others Technical skills We'll assess you against these technical skills during the selection process: The interview will include a technical exercise with a lead engineer. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 3 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview The interview will be 45 minutes in duration and will be held by a 3-person panel. The interview will include a technical exercise with a lead engineer. During the panel interview, you will be assessed against behavioural success profiles, outlined below. You will be asked one question per behaviour to assess your suitability against the role. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. Sponsorship We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet. . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. The Multi-channel Digital Tax Platform sits within the Chief Enterprise Platform Office and is the backbone of HMRC citizen facing services. These roles will place you within a team with the mandate to provide, maintain and optimise a Platform as a Service (PaaS), with the objective to provide business areas in HMRC and other departments the means to create, maintain and iteratively improve the highest quality services in Government. We provide the digital delivery teams with everything they need for developing, deploying and improving their services, from the underlying cloud-based PaaS to the tools for collaborative working, performance analytics and live service support. Job description Purpose of the Role - The Platform is built and operated by a number of specialist teams and you will be placed on an established team of DevOps practitioners. We consider DevOps to encompass an approach to work that combines the ability to test, write and review code, alongside the capacity to troubleshoot operational problems in the cloud technologies we use. This becomes extremely effective when operating in agile teams, collaborating to achieve continuous delivery using open source software. - All coding work will be done as part of a programming pair, and you must be adept at collaborating with others. All code will be stored with distributed source control, allowing wide collaboration across the department and beyond. The tools we use for metrics, logging and alerting, as well as configuration management and continuous integration are all open source, and you will need to be experienced at using these common tools, as well as investigating and quickly mastering new options as the PaaS continues to iterate and evolve. Reporting Line - You will have a Civil Servant Line Manager, but your daily work will be managed by your Team's Product Owner and Delivery Lead (who will likely be a mix of Civil Servants and Contractors). - You may also be required to Line Manage junior colleagues (O and/or HO level). Person specification Key responsibilities - Maintain design and troubleshooting documentation. - Improve the reliability of the platform. - Build, maintain and continually improve the tools that we use to deploy and operate the software that we build. This includes automated build and deployment, secrets management, system observability, monitoring, log aggregation, scaling, and more. - Develop tools and services useful in DevOps environments such as performance monitoring, security monitoring, deployment/configuration, continuous integration/build servers and cloud resource creation scripts. - Contribute towards the ongoing development of junior colleagues. - Seeking out opportunities to transfer knowledge from experienced developers. Essential Criteria - Experience operating on large scale government platform with multiple agents. - Confident with programming languages and IaC (Infrastructure as code), and 3 years of experience of programming in Python and Terraform. - Comfortable coding with distributed source control, such as Git. - Solid understanding of agile development, Continuous Integration, Test Driven Development and version control. - Developing on cloud-based environments like AWS. - Experience leading a pair/mentoring junior engineers. Behaviours We'll assess you against these behaviours during the selection process: Working Together Changing and Improving Developing Self and Others Technical skills We'll assess you against these technical skills during the selection process: The interview will include a technical exercise with a lead engineer. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 3 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview The interview will be 45 minutes in duration and will be held by a 3-person panel. The interview will include a technical exercise with a lead engineer. During the panel interview, you will be assessed against behavioural success profiles, outlined below. You will be asked one question per behaviour to assess your suitability against the role. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. Sponsorship We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet. . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Our vision is for HMRC Project Delivery professionals to be the best in class, consistently delivering high-quality projects to achieve better outcomes for taxpayers and who are the Project Delivery exemplar across UK Government. We are also striving to ensure our Project Delivery professionals are ready for the challenges of tomorrow. Job description HMRC's ambition is to become a trusted, inclusive and modern tax authority, delivering world-class change that improves outcomes for customers, colleagues and the wider UK economy. HMRC's services are complex and we need individuals who thrive on solving tricky problems to improve customer and colleague experiences while meeting our business objective. With complex services we have a complex user base - millions of people use these services, which means our services need to cater to a very diverse range of different needs and outcomes. We are therefore looking for Senior Business Analysts who thrive on solving complex problems, working across organisational boundaries, and shaping services that genuinely meet user and business needs. Our services are used by millions of customers, meaning the work you do will have real, visible impacts on a national scale. We are seeking curious, collaborative and resilient analysts who are comfortable operating in complex, evolving and often ambiguous environments. We want people who are passionate about who will use a service, how they will interact with it and how something can be improved (testing and refining those improvements through their design work.) Business Analysts play a crucial role in HMRC working collaboratively as consultants and critical friends across digital, project and operational delivery professions to achieve solutions that are fit for purpose and that maximise the value our organization offers. We work collaboratively across all levels of the organisation and will engage in various activities from defining strategy and goals to creating high-level designs, eliciting the requirements for programmes and projects, and to supporting the continuous improvement of its processes and technology. Person specification Key responsibilities for the post include, but are not limited to: Scope and model complex 'as-is' and 'to-be' processes to investigate business problems, identify opportunities for improvement, conduct gap analysis, and inform requirements. Identify, manage and engage regularly with stakeholders at all levels to ensure that responsibilities are clear, their needs and expectations are managed and met, with clear requirements agreed and drafted, solutions negotiated (whilst building trust and credibility). Lead requirements workshops and draft appropriate outputs. Collaborate with other professions in a multi-functional team to ensure that business objectives and user requirements are translated into appropriate technical solutions and align to the strategic vision and goals. Conduct impact and Cost-Benefit analysis to identify the positive and negative consequences of a proposed change on people, processes and data, whilst recommending actions needed. Drive the design, execution and assessment of products, processes and usability tests. Champion and drive the application of standards and best practice to ensure that BA artefacts created by self and others are delivered to a recognised quality and are understood and agreed by stakeholders. Demonstrate expertise and provide guidance, mentoring, coaching and support to others, ensuring their professional development. Communicate information and ideas effectively through the appropriate medium and style. Effectively use facilitation skills with stakeholders to build a shared understanding of problems to be solved and work through challenges, enabling them to work collaboratively towards common goals while remaining neutral where appropriate. Possible line management of other BAs Essential Criteria Demonstrable Business Analysis experience in large-scale change programmes or projects involving complex subject matter, diverse stakeholders, or intricate IT systems. Familiarity with various delivery methodologies, including Waterfall, Agile, and hybrid approaches. Proficiency in process modelling tools (e.g. Microsoft Visio) and notations (e.g. BPMN). Proven experience in eliciting, managing, and documenting complex requirements (e.g. themes, epics, user stories) and modelling 'as-is' and 'to-be' business processes and customer journeys Demonstrable ability to align business analysis activities with organisational goals, using data and user research to inform decisions, foresee challenges, and identify opportunities. Strong interpersonal and facilitation skills, with the ability to build relationships, manage expectations, and communicate effectively using visual and written tools. Desirable Criteria Experience working in a multifunctional team collaborating on co-creation of design and solutions Relevant qualifications or professional memberships, such as: BCS International Diploma in Business Analysis (or individual BCS modules) Level 4 Business Analysis Apprenticeship Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds Telford Plaza, Telford - moving to Parkside Court, Telford Lynx House, Portsmouth - moving to an alternative office in Portsmouth You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: Requirements Management Stakeholder Engagement We only ask for evidence of these technical skills on your application form: Requirements Management Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV consisting of a 600-word Employment History (excluding dates and job titles) . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Our vision is for HMRC Project Delivery professionals to be the best in class, consistently delivering high-quality projects to achieve better outcomes for taxpayers and who are the Project Delivery exemplar across UK Government. We are also striving to ensure our Project Delivery professionals are ready for the challenges of tomorrow. Job description HMRC's ambition is to become a trusted, inclusive and modern tax authority, delivering world-class change that improves outcomes for customers, colleagues and the wider UK economy. HMRC's services are complex and we need individuals who thrive on solving tricky problems to improve customer and colleague experiences while meeting our business objective. With complex services we have a complex user base - millions of people use these services, which means our services need to cater to a very diverse range of different needs and outcomes. We are therefore looking for Senior Business Analysts who thrive on solving complex problems, working across organisational boundaries, and shaping services that genuinely meet user and business needs. Our services are used by millions of customers, meaning the work you do will have real, visible impacts on a national scale. We are seeking curious, collaborative and resilient analysts who are comfortable operating in complex, evolving and often ambiguous environments. We want people who are passionate about who will use a service, how they will interact with it and how something can be improved (testing and refining those improvements through their design work.) Business Analysts play a crucial role in HMRC working collaboratively as consultants and critical friends across digital, project and operational delivery professions to achieve solutions that are fit for purpose and that maximise the value our organization offers. We work collaboratively across all levels of the organisation and will engage in various activities from defining strategy and goals to creating high-level designs, eliciting the requirements for programmes and projects, and to supporting the continuous improvement of its processes and technology. Person specification Key responsibilities for the post include, but are not limited to: Scope and model complex 'as-is' and 'to-be' processes to investigate business problems, identify opportunities for improvement, conduct gap analysis, and inform requirements. Identify, manage and engage regularly with stakeholders at all levels to ensure that responsibilities are clear, their needs and expectations are managed and met, with clear requirements agreed and drafted, solutions negotiated (whilst building trust and credibility). Lead requirements workshops and draft appropriate outputs. Collaborate with other professions in a multi-functional team to ensure that business objectives and user requirements are translated into appropriate technical solutions and align to the strategic vision and goals. Conduct impact and Cost-Benefit analysis to identify the positive and negative consequences of a proposed change on people, processes and data, whilst recommending actions needed. Drive the design, execution and assessment of products, processes and usability tests. Champion and drive the application of standards and best practice to ensure that BA artefacts created by self and others are delivered to a recognised quality and are understood and agreed by stakeholders. Demonstrate expertise and provide guidance, mentoring, coaching and support to others, ensuring their professional development. Communicate information and ideas effectively through the appropriate medium and style. Effectively use facilitation skills with stakeholders to build a shared understanding of problems to be solved and work through challenges, enabling them to work collaboratively towards common goals while remaining neutral where appropriate. Possible line management of other BAs Essential Criteria Demonstrable Business Analysis experience in large-scale change programmes or projects involving complex subject matter, diverse stakeholders, or intricate IT systems. Familiarity with various delivery methodologies, including Waterfall, Agile, and hybrid approaches. Proficiency in process modelling tools (e.g. Microsoft Visio) and notations (e.g. BPMN). Proven experience in eliciting, managing, and documenting complex requirements (e.g. themes, epics, user stories) and modelling 'as-is' and 'to-be' business processes and customer journeys Demonstrable ability to align business analysis activities with organisational goals, using data and user research to inform decisions, foresee challenges, and identify opportunities. Strong interpersonal and facilitation skills, with the ability to build relationships, manage expectations, and communicate effectively using visual and written tools. Desirable Criteria Experience working in a multifunctional team collaborating on co-creation of design and solutions Relevant qualifications or professional memberships, such as: BCS International Diploma in Business Analysis (or individual BCS modules) Level 4 Business Analysis Apprenticeship Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Centenary Court, Bradford - moving to 7 and 8 Wellington Place, Leeds Telford Plaza, Telford - moving to Parkside Court, Telford Lynx House, Portsmouth - moving to an alternative office in Portsmouth You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: Requirements Management Stakeholder Engagement We only ask for evidence of these technical skills on your application form: Requirements Management Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV consisting of a 600-word Employment History (excluding dates and job titles) . click apply for full job details
