Design Studio & Customer Service Administrator

We are seeking an organised and detail-oriented Administrator to join a busy and creative business who supply their products to some huge retailers. This varied role combines customer liaison, stock control, administration, reception duties, and support for a fast-paced design studio.

Working closely with internal teams and key customers, you will play a crucial role in ensuring information is accurately managed, orders are processed efficiently, stock levels are maintained, and customer communication remains professional and effective.

This role is a great opportunity for someone who enjoys variety, thrives in a busy office environment, and takes pride in delivering excellent customer service while maintaining high levels of accuracy and organisation.

This role is fully office based Mon to Thurs 8.30-5 and 8.30-4 on Fri.

Key Responsibilities

Reception & Administration

• Meet and greet visitors professionally.
• Manage incoming telephone calls and direct enquiries appropriately.
• Book meetings and coordinate appointments.
• Arrange courier collections and deliveries.

Customer Liaison

• Prepare and distribute product information and reports.
• Process customer selections and maintain accurate records.
• Liaise regularly with buying teams and product managers.
• Coordinate the distribution of samples and product information.
• Respond to customer enquiries via email and telephone.
• Produce seasonal performance reports and sales summaries.

Stock Control

• Monitor customer orders and stock levels.
• Ensure sufficient stock is available to meet demand whilst minimising excess stock.
• Support the efficient processing and tracking of orders.

Barcode & Product Administration

• Create and manage product codes and barcodes.
• Maintain accurate barcode and product records.
• Support the preparation of design presentations, mock-ups and trend boards.
• Source materials required for product samples and prototypes.
• Check artwork for spelling, grammar and accuracy before release.

Skills/Experience

• Experience in a similar role.
• Excellent attention to detail and accuracy.
• Strong organisational and multitasking skills.
• Outstanding written and verbal communication skills.
• A professional and confident telephone manner.
• Good working knowledge of Microsoft Word and Excel.
• Strong keyboard and data-entry skills.
• Good numeracy and reporting skills.
• The ability to learn new systems and processes quickly.
• A flexible and adaptable approach to work.
• The confidence to work independently while collaborating effectively with colleagues.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.