Are you an experienced contact centre leader with a passion for delivering outstanding customer service and driving operational excellence? A North London local authority is seeking an exceptional Contact Centre Operations Manager to lead its busy, resident-focused Contact Centre and ensure high-quality service delivery across telephone and digital channels. In this key leadership role, you will oversee the day-to-day operation of the Contact Centre, ensuring performance, quality, customer satisfaction and service-level targets are consistently achieved. You will lead and inspire high-performing teams, creating a culture of accountability, empathy and continuous improvement while supporting staff to manage a wide range of enquiries, including housing repairs, appointment scheduling and complex customer issues. Working closely with senior managers and services across the Council, you will use performance data and resident insight to identify trends, improve processes and enhance the customer experience. You will play a leading role in service transformation, supporting digital innovation, improving operational efficiency and ensuring services remain accessible to all residents, including those who may face barriers to digital engagement. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Aug 14, 2026
Contractor
Are you an experienced contact centre leader with a passion for delivering outstanding customer service and driving operational excellence? A North London local authority is seeking an exceptional Contact Centre Operations Manager to lead its busy, resident-focused Contact Centre and ensure high-quality service delivery across telephone and digital channels. In this key leadership role, you will oversee the day-to-day operation of the Contact Centre, ensuring performance, quality, customer satisfaction and service-level targets are consistently achieved. You will lead and inspire high-performing teams, creating a culture of accountability, empathy and continuous improvement while supporting staff to manage a wide range of enquiries, including housing repairs, appointment scheduling and complex customer issues. Working closely with senior managers and services across the Council, you will use performance data and resident insight to identify trends, improve processes and enhance the customer experience. You will play a leading role in service transformation, supporting digital innovation, improving operational efficiency and ensuring services remain accessible to all residents, including those who may face barriers to digital engagement. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Senior Security Engineering Team Lead Leeds (Home with 1 HQ visit per quarter) Up to 82,500 (NEG) + Excellent Benefits Are you an experienced Security Engineer ready to lead from the front? We're supporting a leading international managed technology organisation in the search for a Senior Security Engineering Team Lead to head a dedicated cyber security engineering function supporting a major enterprise customer operating within a highly regulated environment. This is far more than a traditional management role. You'll remain hands-on, acting as the technical authority for Microsoft security technologies whilst leading a team of experienced Security Analysts and Engineers responsible for protecting a critical customer environment. If you're passionate about Microsoft security, detection engineering, automation and mentoring technical teams, this is an opportunity to influence the direction of an enterprise-scale security operation. The Opportunity As the technical lead for the Security Engineering function, you'll own the security platform estate, providing architectural guidance, driving continuous improvement and acting as the primary escalation point for complex cyber security incidents. You'll combine strategic leadership with hands-on engineering, working closely with Security Analysts, Infrastructure teams and customer stakeholders to ensure security platforms remain resilient, effective and continually evolving. This is an excellent opportunity to join an organisation that invests heavily in technology, professional development and long-term career progression whilst working with some of the latest Microsoft security technologies. Key Responsibilities Lead and develop a team of Security Engineers and Security Analysts Act as the senior technical escalation point for complex cyber security incidents Own the configuration, maintenance and optimisation of the Microsoft security platform Drive detection engineering, rule tuning and continuous platform improvement Lead SIEM and SOAR engineering activities, including automation and Logic Apps Oversee log ingestion, telemetry quality and detection coverage Support vulnerability management and exposure management tooling Work closely with customers and internal technical teams on security architecture and platform improvements Mentor engineers and analysts, helping raise technical capability across the team Contribute to platform roadmaps, governance, documentation and service improvements Technology Environment You'll work across a modern Microsoft-centric cyber security stack including: Microsoft Defender XDR Defender for Endpoint Defender for Identity Microsoft Sentinel Logic Apps SOAR Automation Microsoft Purview Qualys XM Cyber CyberArk Detection Engineering KQL Threat Hunting Platform Engineering About You We're looking for someone who combines deep technical expertise with natural leadership skills. You'll likely have experience in areas such as: Security Engineering Detection Engineering SOC Engineering Microsoft Security Security Platform Management Cyber Security Architecture Security Automation Team Leadership You'll also possess: Expert knowledge of Microsoft Defender technologies Strong Microsoft Sentinel experience Experience building or improving security detections Knowledge of SOAR and security automation Experience within regulated or enterprise environments Excellent stakeholder management and communication skills Previous leadership or mentoring experience Why Apply? This organisation is recognised as one of the world's leading managed technology providers, delivering cloud, cyber security, data and digital workplace solutions to thousands of enterprise customers across multiple countries. It combines the scale of an international business with a culture that genuinely invests in its people through continuous learning, technical certifications, structured development programmes and internal career progression. You'll be joining at an exciting stage of growth, leading a newly established security capability supporting a strategic customer where you'll have genuine influence over both the technology roadmap and the development of your team. Package Salary up to 82,500 (NEG) Home working with one visit to HQ per quarter Excellent benefits package Significant investment in training and certifications Career progression opportunities Opportunity to work with enterprise Microsoft security technologies Technical leadership role with genuine strategic influence
Aug 14, 2026
Full time
Senior Security Engineering Team Lead Leeds (Home with 1 HQ visit per quarter) Up to 82,500 (NEG) + Excellent Benefits Are you an experienced Security Engineer ready to lead from the front? We're supporting a leading international managed technology organisation in the search for a Senior Security Engineering Team Lead to head a dedicated cyber security engineering function supporting a major enterprise customer operating within a highly regulated environment. This is far more than a traditional management role. You'll remain hands-on, acting as the technical authority for Microsoft security technologies whilst leading a team of experienced Security Analysts and Engineers responsible for protecting a critical customer environment. If you're passionate about Microsoft security, detection engineering, automation and mentoring technical teams, this is an opportunity to influence the direction of an enterprise-scale security operation. The Opportunity As the technical lead for the Security Engineering function, you'll own the security platform estate, providing architectural guidance, driving continuous improvement and acting as the primary escalation point for complex cyber security incidents. You'll combine strategic leadership with hands-on engineering, working closely with Security Analysts, Infrastructure teams and customer stakeholders to ensure security platforms remain resilient, effective and continually evolving. This is an excellent opportunity to join an organisation that invests heavily in technology, professional development and long-term career progression whilst working with some of the latest Microsoft security technologies. Key Responsibilities Lead and develop a team of Security Engineers and Security Analysts Act as the senior technical escalation point for complex cyber security incidents Own the configuration, maintenance and optimisation of the Microsoft security platform Drive detection engineering, rule tuning and continuous platform improvement Lead SIEM and SOAR engineering activities, including automation and Logic Apps Oversee log ingestion, telemetry quality and detection coverage Support vulnerability management and exposure management tooling Work closely with customers and internal technical teams on security architecture and platform improvements Mentor engineers and analysts, helping raise technical capability across the team Contribute to platform roadmaps, governance, documentation and service improvements Technology Environment You'll work across a modern Microsoft-centric cyber security stack including: Microsoft Defender XDR Defender for Endpoint Defender for Identity Microsoft Sentinel Logic Apps SOAR Automation Microsoft Purview Qualys XM Cyber CyberArk Detection Engineering KQL Threat Hunting Platform Engineering About You We're looking for someone who combines deep technical expertise with natural leadership skills. You'll likely have experience in areas such as: Security Engineering Detection Engineering SOC Engineering Microsoft Security Security Platform Management Cyber Security Architecture Security Automation Team Leadership You'll also possess: Expert knowledge of Microsoft Defender technologies Strong Microsoft Sentinel experience Experience building or improving security detections Knowledge of SOAR and security automation Experience within regulated or enterprise environments Excellent stakeholder management and communication skills Previous leadership or mentoring experience Why Apply? This organisation is recognised as one of the world's leading managed technology providers, delivering cloud, cyber security, data and digital workplace solutions to thousands of enterprise customers across multiple countries. It combines the scale of an international business with a culture that genuinely invests in its people through continuous learning, technical certifications, structured development programmes and internal career progression. You'll be joining at an exciting stage of growth, leading a newly established security capability supporting a strategic customer where you'll have genuine influence over both the technology roadmap and the development of your team. Package Salary up to 82,500 (NEG) Home working with one visit to HQ per quarter Excellent benefits package Significant investment in training and certifications Career progression opportunities Opportunity to work with enterprise Microsoft security technologies Technical leadership role with genuine strategic influence
Morgan McKinley is recruiting for an experienced Customer Service Executive with excellent customer service skills to join a fast-growing and exciting company based in East Grinstead. The successful candidate will be responsible for handling daily customer enquiries, processing orders through a ticketing system, and building and maintaining strong customer relationships while delivering a high standard of service. Location: East Grinstead - Hybrid (2-3 days office-based) Hours: Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm Key Responsibilities Act as the first point of contact for customer enquiries, delivering exceptional service and maintaining strong customer relationships. Resolve daily customer queries, process orders, and manage related correspondence accurately and efficiently. Use ticketing systems to manage and update customer requests in line with SLAs and standard operating procedures. Liaise with Customer Services, Warehouse Team Leaders, and other internal departments to ensure the smooth resolution of customer requests. Manage live chat and inbound enquiries, directing queries to the appropriate teams within agreed response times. Provide professional telephone and email support, ensuring a positive customer experience at every stage. Skills & Experience Previous experience in a customer service or customer support role. Experience working to deadlines and meeting SLA commitments. Financial administration or financial responsibility experience. Proficient in Microsoft Office, particularly Excel and Outlook. Excellent organisational skills, with the ability to manage a busy inbox and prioritise workload. Strong interpersonal and relationship-building skills. A collaborative team player with a proactive approach. Excellent written and verbal communication skills. High level of accuracy and attention to detail.
Aug 14, 2026
Full time
Morgan McKinley is recruiting for an experienced Customer Service Executive with excellent customer service skills to join a fast-growing and exciting company based in East Grinstead. The successful candidate will be responsible for handling daily customer enquiries, processing orders through a ticketing system, and building and maintaining strong customer relationships while delivering a high standard of service. Location: East Grinstead - Hybrid (2-3 days office-based) Hours: Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm Key Responsibilities Act as the first point of contact for customer enquiries, delivering exceptional service and maintaining strong customer relationships. Resolve daily customer queries, process orders, and manage related correspondence accurately and efficiently. Use ticketing systems to manage and update customer requests in line with SLAs and standard operating procedures. Liaise with Customer Services, Warehouse Team Leaders, and other internal departments to ensure the smooth resolution of customer requests. Manage live chat and inbound enquiries, directing queries to the appropriate teams within agreed response times. Provide professional telephone and email support, ensuring a positive customer experience at every stage. Skills & Experience Previous experience in a customer service or customer support role. Experience working to deadlines and meeting SLA commitments. Financial administration or financial responsibility experience. Proficient in Microsoft Office, particularly Excel and Outlook. Excellent organisational skills, with the ability to manage a busy inbox and prioritise workload. Strong interpersonal and relationship-building skills. A collaborative team player with a proactive approach. Excellent written and verbal communication skills. High level of accuracy and attention to detail.
Senior Finance Manager - Group Reporting - FTSE Senior Finance Manager - Group Reporting - FTSE The location of the role is Paddington, London (hybrid working) . The duration of the contract is 3-4 months . The pay rate on offer is 750 - 800 per day (via Umbrella agency) . The client is a multinational high-street retailer. Role Summary As Senior Finance Manager in Group Reporting, you'll be at the centre of our business' Finance, ensuring timely, accurate, and relevant financial information reaches our ExCo, Audit Committee, Board, and shareholders. You'll have the opportunity to provide technical accounting expertise across a number of areas such as, supporting strategic programmes, potential new business initiatives and corporate transactions, and play a key role in preparing annual, interim, and monthly Group results. This is a high-profile opportunity with exposure to senior leadership and responsibility for critical outputs that shape how we communicate our performance externally. To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. Key accountabilities of the role Delivery of high-quality financial reporting: Ensure timely, accurate, and relevant information is prepared for the ExCo, Audit Committee, Board, and shareholders, covering annual, interim, and monthly Group results. Providing technical accounting expertise: Act as a key contact for commercial finance teams, advising on complex accounting matters such as impairment reviews, pensions, share schemes, and segmental reporting. Supporting strategic programmes and transactions: Work closely with senior finance leaders to provide pragmatic technical advice on corporate transactions, joint ventures, property deals, and new business initiatives. Engagement with auditors and governance bodies: Liaise with the external auditors on technical matters, prepare Audit Committee papers, and contribute to Board-level reporting, ensuring compliance with IFRS and governance codes. Driving process improvement and innovation: Lead statutory account delivery for subsidiaries, enhance reporting processes through automation and data analytics, and embed best practice across Group Finance. Key skills and experience A qualified finance leader: Chartered Accountant with post-qualification experience at Senior Manager level, ideally within a FTSE-listed environment. Technically strong and commercially minded: Deep knowledge of IFRS, UK Corporate Governance Code, confident in approaching technical accounting judgements such as, asset impairment reviews, onerous contracts and experience in handling complex transactions such as acquisitions and joint ventures. Resilient problem solver: Confident in exercising judgement on complex accounting issues, challenging the status quo, and driving continuous improvement across finance projects. Collaborative communicator: Skilled at translating technical issues into clear concepts, building strong relationships across finance teams, and influencing senior stakeholders. Ethical and forward-thinking: High integrity, proactive in keeping up with regulatory changes, and committed to "doing the right thing" while preparing the business for future reporting requirements. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 14, 2026
Contractor
Senior Finance Manager - Group Reporting - FTSE Senior Finance Manager - Group Reporting - FTSE The location of the role is Paddington, London (hybrid working) . The duration of the contract is 3-4 months . The pay rate on offer is 750 - 800 per day (via Umbrella agency) . The client is a multinational high-street retailer. Role Summary As Senior Finance Manager in Group Reporting, you'll be at the centre of our business' Finance, ensuring timely, accurate, and relevant financial information reaches our ExCo, Audit Committee, Board, and shareholders. You'll have the opportunity to provide technical accounting expertise across a number of areas such as, supporting strategic programmes, potential new business initiatives and corporate transactions, and play a key role in preparing annual, interim, and monthly Group results. This is a high-profile opportunity with exposure to senior leadership and responsibility for critical outputs that shape how we communicate our performance externally. To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. Key accountabilities of the role Delivery of high-quality financial reporting: Ensure timely, accurate, and relevant information is prepared for the ExCo, Audit Committee, Board, and shareholders, covering annual, interim, and monthly Group results. Providing technical accounting expertise: Act as a key contact for commercial finance teams, advising on complex accounting matters such as impairment reviews, pensions, share schemes, and segmental reporting. Supporting strategic programmes and transactions: Work closely with senior finance leaders to provide pragmatic technical advice on corporate transactions, joint ventures, property deals, and new business initiatives. Engagement with auditors and governance bodies: Liaise with the external auditors on technical matters, prepare Audit Committee papers, and contribute to Board-level reporting, ensuring compliance with IFRS and governance codes. Driving process improvement and innovation: Lead statutory account delivery for subsidiaries, enhance reporting processes through automation and data analytics, and embed best practice across Group Finance. Key skills and experience A qualified finance leader: Chartered Accountant with post-qualification experience at Senior Manager level, ideally within a FTSE-listed environment. Technically strong and commercially minded: Deep knowledge of IFRS, UK Corporate Governance Code, confident in approaching technical accounting judgements such as, asset impairment reviews, onerous contracts and experience in handling complex transactions such as acquisitions and joint ventures. Resilient problem solver: Confident in exercising judgement on complex accounting issues, challenging the status quo, and driving continuous improvement across finance projects. Collaborative communicator: Skilled at translating technical issues into clear concepts, building strong relationships across finance teams, and influencing senior stakeholders. Ethical and forward-thinking: High integrity, proactive in keeping up with regulatory changes, and committed to "doing the right thing" while preparing the business for future reporting requirements. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Job Title: Executive Officer Location: Croydon - Hybrid working - 3 days office per week (depending on business needs) Hourly rate: 26.68 PAYE / 35.48 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We're looking for an exceptional Executive Officer to provide high-level, confidential support to the Corporate Director of Children's Services. This is a pivotal role at the heart of the directorate, supporting the Corporate Director to deliver key priorities and ensure the smooth and effective running of their office. You'll be a trusted adviser and key point of contact, managing complex demands, coordinating priorities, and helping to drive the delivery of services that make a real difference to children, young people and families. No two days are the same. You'll work closely with senior leaders, elected Members and colleagues across the organisation, balancing competing priorities while maintaining the highest standards of professionalism, discretion and customer service. The role also includes taking minutes for up to 2-3 meetings per week, both in-person and hybrid. What You'll Be Doing Providing high-level, confidential support to the Corporate Director of Children's Services. Managing a complex diary, inbox and correspondence, ensuring competing priorities are effectively coordinated. Preparing high-quality briefings, reports, presentations and meeting papers to support informed decision making. Taking accurate minutes and tracking actions from up to 2-3 meetings per week, including both in-person and hybrid meetings. Coordinating and monitoring actions arising from senior leadership, governance and partnership meetings. Supporting the preparation and quality assurance of Cabinet, Scrutiny, Directorate and corporate reports. Maintaining oversight of key deadlines, forward plans and priority work programmes. Building productive relationships with senior officers, Members and colleagues across the Council. Supporting the delivery of directorate priorities by monitoring progress, identifying risks and helping to drive improvement activity. Leading, supporting and coordinating the work of Executive Support Officers where applicable. About You We're looking for someone who can work confidently with senior stakeholders and who thrives in a demanding, fast-paced environment. You will have: Significant experience providing executive support to a senior leader within a large and complex organisation. Experience managing demanding diaries, inboxes and competing priorities with minimal supervision. Experience preparing high-quality briefings, reports, presentations and correspondence. Strong experience supporting senior leadership and governance meetings, including agenda management, minute taking and action tracking. Proven ability to coordinate work across multiple teams and stakeholders. Experience identifying, managing and escalating risks, issues and competing priorities. Previous management or supervisory experience. Excellent organisational skills and attention to detail. Outstanding written and verbal communication skills. The ability to work with discretion, integrity and political awareness when handling sensitive information. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 14, 2026
Contractor
Job Title: Executive Officer Location: Croydon - Hybrid working - 3 days office per week (depending on business needs) Hourly rate: 26.68 PAYE / 35.48 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We're looking for an exceptional Executive Officer to provide high-level, confidential support to the Corporate Director of Children's Services. This is a pivotal role at the heart of the directorate, supporting the Corporate Director to deliver key priorities and ensure the smooth and effective running of their office. You'll be a trusted adviser and key point of contact, managing complex demands, coordinating priorities, and helping to drive the delivery of services that make a real difference to children, young people and families. No two days are the same. You'll work closely with senior leaders, elected Members and colleagues across the organisation, balancing competing priorities while maintaining the highest standards of professionalism, discretion and customer service. The role also includes taking minutes for up to 2-3 meetings per week, both in-person and hybrid. What You'll Be Doing Providing high-level, confidential support to the Corporate Director of Children's Services. Managing a complex diary, inbox and correspondence, ensuring competing priorities are effectively coordinated. Preparing high-quality briefings, reports, presentations and meeting papers to support informed decision making. Taking accurate minutes and tracking actions from up to 2-3 meetings per week, including both in-person and hybrid meetings. Coordinating and monitoring actions arising from senior leadership, governance and partnership meetings. Supporting the preparation and quality assurance of Cabinet, Scrutiny, Directorate and corporate reports. Maintaining oversight of key deadlines, forward plans and priority work programmes. Building productive relationships with senior officers, Members and colleagues across the Council. Supporting the delivery of directorate priorities by monitoring progress, identifying risks and helping to drive improvement activity. Leading, supporting and coordinating the work of Executive Support Officers where applicable. About You We're looking for someone who can work confidently with senior stakeholders and who thrives in a demanding, fast-paced environment. You will have: Significant experience providing executive support to a senior leader within a large and complex organisation. Experience managing demanding diaries, inboxes and competing priorities with minimal supervision. Experience preparing high-quality briefings, reports, presentations and correspondence. Strong experience supporting senior leadership and governance meetings, including agenda management, minute taking and action tracking. Proven ability to coordinate work across multiple teams and stakeholders. Experience identifying, managing and escalating risks, issues and competing priorities. Previous management or supervisory experience. Excellent organisational skills and attention to detail. Outstanding written and verbal communication skills. The ability to work with discretion, integrity and political awareness when handling sensitive information. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Why You'll Love Working Here 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office. Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in English and Italian RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Italian and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring: Previous customer service experience, ideally in a contact centre environment. Fluent in English and Italian (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities at Careers! Have a good trip, and see you soon!
Aug 14, 2026
Full time
The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Why You'll Love Working Here 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office. Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in English and Italian RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Italian and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring: Previous customer service experience, ideally in a contact centre environment. Fluent in English and Italian (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities at Careers! Have a good trip, and see you soon!
Kitchen Manager Purley Up to 38,000 + Benefits No Evenings. Finish by 6pm Every Day. Better Work-Life Balance Starts Here. Tired of late nights, split shifts and missing your evenings? We're looking for an experienced Kitchen Manager to lead the kitchen within a busy, well-established restaurant in Purley. This is a fantastic opportunity to join a successful business where you can continue doing what you love - without sacrificing your work-life balance. You'll lead a friendly kitchen team, deliver consistently high-quality food and play a key role in creating an outstanding dining experience for every customer. Kitchen Manager - Why You'll Love This Role: Never work later than 6pm Daytime shifts only Up to 38,000 salary Staff discounts and excellent company benefits Ongoing training and development Join a stable, growing business with genuine long-term opportunities Supportive management team and positive working culture Kitchen Manager - The Role: As Kitchen Manager you'll take ownership of the day-to-day running of the kitchen, ensuring every service runs smoothly while maintaining exceptional food quality and compliance standards. You'll be responsible for: Leading, motivating and developing your kitchen team Delivering consistently high standards of food quality and presentation Managing stock, ordering and food costs Driving excellent food hygiene and health & safety standards Controlling kitchen budgets and labour Creating a positive, organised and efficient working environment Supporting recruitment, training and development of your team We're Looking For You'll already have experience as a: Kitchen Manager Head Chef Senior Sous Chef ready for the next step You'll also have: Experience leading busy kitchen teams Strong food safety and HACCP knowledge Commercial awareness and budget management experience Excellent organisational and communication skills A hands-on leadership style with a genuine passion for developing people Ready for Better Hours? If you're looking for a Kitchen Manager role where you can enjoy your evenings, lead a great team and work for a business that genuinely values work-life balance, we'd love to hear from you. Apply today for immediate consideration.
Aug 14, 2026
Full time
Kitchen Manager Purley Up to 38,000 + Benefits No Evenings. Finish by 6pm Every Day. Better Work-Life Balance Starts Here. Tired of late nights, split shifts and missing your evenings? We're looking for an experienced Kitchen Manager to lead the kitchen within a busy, well-established restaurant in Purley. This is a fantastic opportunity to join a successful business where you can continue doing what you love - without sacrificing your work-life balance. You'll lead a friendly kitchen team, deliver consistently high-quality food and play a key role in creating an outstanding dining experience for every customer. Kitchen Manager - Why You'll Love This Role: Never work later than 6pm Daytime shifts only Up to 38,000 salary Staff discounts and excellent company benefits Ongoing training and development Join a stable, growing business with genuine long-term opportunities Supportive management team and positive working culture Kitchen Manager - The Role: As Kitchen Manager you'll take ownership of the day-to-day running of the kitchen, ensuring every service runs smoothly while maintaining exceptional food quality and compliance standards. You'll be responsible for: Leading, motivating and developing your kitchen team Delivering consistently high standards of food quality and presentation Managing stock, ordering and food costs Driving excellent food hygiene and health & safety standards Controlling kitchen budgets and labour Creating a positive, organised and efficient working environment Supporting recruitment, training and development of your team We're Looking For You'll already have experience as a: Kitchen Manager Head Chef Senior Sous Chef ready for the next step You'll also have: Experience leading busy kitchen teams Strong food safety and HACCP knowledge Commercial awareness and budget management experience Excellent organisational and communication skills A hands-on leadership style with a genuine passion for developing people Ready for Better Hours? If you're looking for a Kitchen Manager role where you can enjoy your evenings, lead a great team and work for a business that genuinely values work-life balance, we'd love to hear from you. Apply today for immediate consideration.
A high volume manufacturer are currently looking to strengthen their IT department with the appointment of an IT Solutions Engineer. As IT Solutions Engineer, you will be responsible for the support, maintenance, development, and continuous improvement of business-critical systems, with a primary focus on the QAD 2014SE ERP platform. Working closely with business stakeholders, customers, suppliers, and external partners, the role ensures that enterprise applications, integrations, and infrastructure support operational excellence across manufacturing and supply chain functions. Working from their facility in Shropshire, the IT Solutions Engineer will be responsible for: ERP Systems Support & Development Provide administration, support, maintenance, and enhancement of the QAD 2014SE ERP environment. Work with business users to gather requirements and deliver scalable ERP solutions. Support ERP modules including: Manufacturing Planning Inventory Management Purchasing Sales Order Processing Logistics Finance interfaces Involvement in system upgrades, patches, testing, and deployment activities. Database Administration Maintain and optimise Progress OpenEdge databases. Perform routine database monitoring, backup management, and disaster recovery activities. Integration & EDI Management Support and maintain EDI transactions with customers, suppliers, and logistics partners. Troubleshoot EDI communication issues and data mapping errors. Develop and support system integrations between QAD and external applications. Linux Systems Administration Administer Linux servers supporting QAD and associated applications. Monitor system health, performance, security, and capacity. Business Solutions & Continuous Improvement Identify opportunities to automate manual business processes. Participate in digital transformation initiatives. Produce technical documentation, support procedures, and knowledge articles. Collaborate with IT, operations, and functional teams to improve system utilisation and business performance. Project Delivery Participate in IT projects from requirements gathering through implementation and support. Provide technical leadership on ERPrelated initiatives. Support testing, user training, and change management activities. Coordinate with external consultants and software vendors where required. The successful candidate will possess strong technical expertise in QAD, Progress OpenEdge technologies, Linux environments, and EDI integrations. If you believe you have the required skills and experience please apply now. M-Tec Engineering Solutions is a leading supplier of Permanent, Interim and Project Management Recruitment Solutions to the Automotive and General Engineering sectors. Due to the overwhelming response to vacancies in this current climate, if you have not heard from us within the next two weeks you have been unsuccessful at this time.
Aug 14, 2026
Full time
A high volume manufacturer are currently looking to strengthen their IT department with the appointment of an IT Solutions Engineer. As IT Solutions Engineer, you will be responsible for the support, maintenance, development, and continuous improvement of business-critical systems, with a primary focus on the QAD 2014SE ERP platform. Working closely with business stakeholders, customers, suppliers, and external partners, the role ensures that enterprise applications, integrations, and infrastructure support operational excellence across manufacturing and supply chain functions. Working from their facility in Shropshire, the IT Solutions Engineer will be responsible for: ERP Systems Support & Development Provide administration, support, maintenance, and enhancement of the QAD 2014SE ERP environment. Work with business users to gather requirements and deliver scalable ERP solutions. Support ERP modules including: Manufacturing Planning Inventory Management Purchasing Sales Order Processing Logistics Finance interfaces Involvement in system upgrades, patches, testing, and deployment activities. Database Administration Maintain and optimise Progress OpenEdge databases. Perform routine database monitoring, backup management, and disaster recovery activities. Integration & EDI Management Support and maintain EDI transactions with customers, suppliers, and logistics partners. Troubleshoot EDI communication issues and data mapping errors. Develop and support system integrations between QAD and external applications. Linux Systems Administration Administer Linux servers supporting QAD and associated applications. Monitor system health, performance, security, and capacity. Business Solutions & Continuous Improvement Identify opportunities to automate manual business processes. Participate in digital transformation initiatives. Produce technical documentation, support procedures, and knowledge articles. Collaborate with IT, operations, and functional teams to improve system utilisation and business performance. Project Delivery Participate in IT projects from requirements gathering through implementation and support. Provide technical leadership on ERPrelated initiatives. Support testing, user training, and change management activities. Coordinate with external consultants and software vendors where required. The successful candidate will possess strong technical expertise in QAD, Progress OpenEdge technologies, Linux environments, and EDI integrations. If you believe you have the required skills and experience please apply now. M-Tec Engineering Solutions is a leading supplier of Permanent, Interim and Project Management Recruitment Solutions to the Automotive and General Engineering sectors. Due to the overwhelming response to vacancies in this current climate, if you have not heard from us within the next two weeks you have been unsuccessful at this time.
Estate Agent Senior Sales Negotiator and Lister Our Clients, a very well established and well respected independent Estate Agency, are seeking an experienced and skilled Senior Sales Negotiator and Lister to join their flourishing and friendly team. If you are an Experienced Estate Agent, this is a perfect opportunity to grow your career and join a fantastic and vibrant operation. £35,000 - £45,000+ On Target Earnings Estate Agent Senior Sales Negotiator and Lister - Role Overview: You will be rewarded with a competitive Salary, Office Commission and a potential Profit Share, commensurate with your experience. You will be bright, confident, well-presented and have the drive and determination to succeed in winning business and creating opportunities. You will take on a varied and exciting role involving generating sales and gaining new instructions, whilst ensuring a first-rate quality service is provided to all customers and clients. Estate Agent Senior Sales Negotiator and Lister - Responsibilities: Building and maintaining relationships with both vendors and purchasers Providing consistently high levels of service and communication Overseeing sales progression Accompanying viewings Assisting and mentoring team members Estate Agent Senior Sales Negotiator and Lister - Requirements: A proven history of achieving instructions, sales and exceeding targets Previous team leadership an advantage Excellent organisational skills and the ability to multi-task & prioritise your workload Good IT skills and experience of using Estate Agency CRM systems A full valid UK driving license & own vehicle Live within a commutable distance of the office and have the right to work in the UK Additionally, and not included within the above OTE - All successful candidates can earn extra income from mortgage appointments, solicitor's income, and referrals of listings and lettings business. Currently, existing team members are gaining between £3,000 - £7,000 per annum on these additional opportunities: Mortgages £35 gift voucher Solicitors £50 Gift voucher Property referral £100 Google reviews £10 Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
Aug 14, 2026
Full time
Estate Agent Senior Sales Negotiator and Lister Our Clients, a very well established and well respected independent Estate Agency, are seeking an experienced and skilled Senior Sales Negotiator and Lister to join their flourishing and friendly team. If you are an Experienced Estate Agent, this is a perfect opportunity to grow your career and join a fantastic and vibrant operation. £35,000 - £45,000+ On Target Earnings Estate Agent Senior Sales Negotiator and Lister - Role Overview: You will be rewarded with a competitive Salary, Office Commission and a potential Profit Share, commensurate with your experience. You will be bright, confident, well-presented and have the drive and determination to succeed in winning business and creating opportunities. You will take on a varied and exciting role involving generating sales and gaining new instructions, whilst ensuring a first-rate quality service is provided to all customers and clients. Estate Agent Senior Sales Negotiator and Lister - Responsibilities: Building and maintaining relationships with both vendors and purchasers Providing consistently high levels of service and communication Overseeing sales progression Accompanying viewings Assisting and mentoring team members Estate Agent Senior Sales Negotiator and Lister - Requirements: A proven history of achieving instructions, sales and exceeding targets Previous team leadership an advantage Excellent organisational skills and the ability to multi-task & prioritise your workload Good IT skills and experience of using Estate Agency CRM systems A full valid UK driving license & own vehicle Live within a commutable distance of the office and have the right to work in the UK Additionally, and not included within the above OTE - All successful candidates can earn extra income from mortgage appointments, solicitor's income, and referrals of listings and lettings business. Currently, existing team members are gaining between £3,000 - £7,000 per annum on these additional opportunities: Mortgages £35 gift voucher Solicitors £50 Gift voucher Property referral £100 Google reviews £10 Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
Customer Care Advisor - ASAP Location - Manchester - Parking Onsite - Hybrid working once competent in the role 3 days office and 2 days at home or can work 4 days per week. Salary - 30,000 Start date - ASAP Working Hours - Monday to Friday - 9am - 6pm - No Weekends Why Join Us? Our Client pride's themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you'll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently. What You'll Do: Build Relationships: Proactively nurture existing customer relationships with inspirational service over the phone and by email. Resolve Issues: Address and resolve customer complaints quickly, ensuring satisfaction. Communicate Effectively: Handle customer queries via phone, email, and written correspondence. Ensure Compliance: Follow compliance processes to maintain service integrity. Meet KPIs: Achieve targets such as one-call resolution, answering calls within a timeframe, and maintaining high-quality standards. Key Responsibilities: Provide outstanding customer service on a day-to-day basis. Monitor and ensure SLAs are met for all customers. Develop and maintain effective communication channels with all departments. Respond to email requests within 24 hours and ensure all customer queries are addressed promptly. What We're Looking For: Customer Focused Individuals Resilience Attention to Detail: Meticulous in all tasks. Enthusiasm to Learn: Keen for continual development. Flexibility: Adaptable to undertake specific projects as required. Brand Advocacy: Promote companies culture and values. Who You'll Work With: External: Contractors, Customers, Agencies, Clients. Internal: Customer Care Team Leaders, Customer Care Manager, All internal departments. Our Culture: Flexible approach to work. Desire to learn new skills and progress within the company. Inspire colleagues by setting a great example. Ready to Make a Difference? Join us today and be a part of a team that values personal service and champions the self-employed. Apply now and help us continue to lead the market with exceptional customer care! Apply Today! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Aug 14, 2026
Full time
Customer Care Advisor - ASAP Location - Manchester - Parking Onsite - Hybrid working once competent in the role 3 days office and 2 days at home or can work 4 days per week. Salary - 30,000 Start date - ASAP Working Hours - Monday to Friday - 9am - 6pm - No Weekends Why Join Us? Our Client pride's themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you'll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently. What You'll Do: Build Relationships: Proactively nurture existing customer relationships with inspirational service over the phone and by email. Resolve Issues: Address and resolve customer complaints quickly, ensuring satisfaction. Communicate Effectively: Handle customer queries via phone, email, and written correspondence. Ensure Compliance: Follow compliance processes to maintain service integrity. Meet KPIs: Achieve targets such as one-call resolution, answering calls within a timeframe, and maintaining high-quality standards. Key Responsibilities: Provide outstanding customer service on a day-to-day basis. Monitor and ensure SLAs are met for all customers. Develop and maintain effective communication channels with all departments. Respond to email requests within 24 hours and ensure all customer queries are addressed promptly. What We're Looking For: Customer Focused Individuals Resilience Attention to Detail: Meticulous in all tasks. Enthusiasm to Learn: Keen for continual development. Flexibility: Adaptable to undertake specific projects as required. Brand Advocacy: Promote companies culture and values. Who You'll Work With: External: Contractors, Customers, Agencies, Clients. Internal: Customer Care Team Leaders, Customer Care Manager, All internal departments. Our Culture: Flexible approach to work. Desire to learn new skills and progress within the company. Inspire colleagues by setting a great example. Ready to Make a Difference? Join us today and be a part of a team that values personal service and champions the self-employed. Apply now and help us continue to lead the market with exceptional customer care! Apply Today! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Advisor Sittingbourne, Kent Salary: 27,000 per annum Join a Global Leader in Healthcare Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where accuracy, communication, and customer satisfaction are key? Our client, a leading pharmaceutical company based in Sittingbourne, is looking for a Customer Service Advisor to join their growing team. This is an excellent opportunity to build a rewarding career within a highly respected organisation that plays a vital role in improving people's health and wellbeing. Key Responsibilities Acting as the first point of contact for customers via phone and email. Processing customer orders accurately and efficiently. Resolving customer queries and complaints in a professional manner. Liaising with internal departments to ensure smooth order fulfilment. Maintaining accurate customer records and updating CRM systems. Building strong relationships with customers and stakeholders. Ensuring compliance with company procedures and industry regulations. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Aug 14, 2026
Full time
Customer Service Advisor Sittingbourne, Kent Salary: 27,000 per annum Join a Global Leader in Healthcare Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where accuracy, communication, and customer satisfaction are key? Our client, a leading pharmaceutical company based in Sittingbourne, is looking for a Customer Service Advisor to join their growing team. This is an excellent opportunity to build a rewarding career within a highly respected organisation that plays a vital role in improving people's health and wellbeing. Key Responsibilities Acting as the first point of contact for customers via phone and email. Processing customer orders accurately and efficiently. Resolving customer queries and complaints in a professional manner. Liaising with internal departments to ensure smooth order fulfilment. Maintaining accurate customer records and updating CRM systems. Building strong relationships with customers and stakeholders. Ensuring compliance with company procedures and industry regulations. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Business Development Executive Manchester office with UK wide travel 35,000 + Uncapped commission - Please get in touch for more details Pension, Life Assurance, Sales Bonus, Pool Car, Holidays Overview I am working with a specialist manufacturer with a global customer base. The business is growing and looking for a highly motivated, BD focused sales professional to join the sales team. In this vital role for the company you will need to be skilled at winning new business, managing & developing accounts and possess a strong enthusiasm for solution-based selling. You will be working with a packaging product so any background or interest in this area will be highly advantageous. Role Description Hunt and secure new business opportunities using cold calling, networking, and targeted lead generation. Cultivate and convert a robust pipeline of qualified prospects into new customers. Assess client needs deeply to deliver customized, consultative product solutions. Outperform sales targets, key performance indicators (KPIs), and activity metrics consistently. Lead client presentations and proposals through both virtual platforms and in-person meetings. Negotiate commercial terms and pricing structures to maximize business profitability. Skills and Qualifications Experience: 3+ years in B2B sales within a corporate environment. Sales Drive: Proven ability to generate and close new business. Uncapped commission reflect this Acumen: Strong commercial awareness and full sales lifecycle knowledge. Communication: Exceptional negotiation, interpersonal, and written communication skills. Presentation: Confident speaker able to influence senior stakeholders. Efficiency: Strong organisational, prioritisation, and time management skills. Software: Proficient in Microsoft Office Suite. CRM: Experience with customer relationship management platforms (MS Dynamics preferred Company Information As a business our client is a true market leader within their industry with a strong presence across the UK. With a secure portfolio of clients these roles provide a stable and secure opportunity in the present economic market. In return for your commitment my client offers a stable and secure career for technically motivated engineers. Please click the link to apply Code: INDENM If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Aug 14, 2026
Full time
Business Development Executive Manchester office with UK wide travel 35,000 + Uncapped commission - Please get in touch for more details Pension, Life Assurance, Sales Bonus, Pool Car, Holidays Overview I am working with a specialist manufacturer with a global customer base. The business is growing and looking for a highly motivated, BD focused sales professional to join the sales team. In this vital role for the company you will need to be skilled at winning new business, managing & developing accounts and possess a strong enthusiasm for solution-based selling. You will be working with a packaging product so any background or interest in this area will be highly advantageous. Role Description Hunt and secure new business opportunities using cold calling, networking, and targeted lead generation. Cultivate and convert a robust pipeline of qualified prospects into new customers. Assess client needs deeply to deliver customized, consultative product solutions. Outperform sales targets, key performance indicators (KPIs), and activity metrics consistently. Lead client presentations and proposals through both virtual platforms and in-person meetings. Negotiate commercial terms and pricing structures to maximize business profitability. Skills and Qualifications Experience: 3+ years in B2B sales within a corporate environment. Sales Drive: Proven ability to generate and close new business. Uncapped commission reflect this Acumen: Strong commercial awareness and full sales lifecycle knowledge. Communication: Exceptional negotiation, interpersonal, and written communication skills. Presentation: Confident speaker able to influence senior stakeholders. Efficiency: Strong organisational, prioritisation, and time management skills. Software: Proficient in Microsoft Office Suite. CRM: Experience with customer relationship management platforms (MS Dynamics preferred Company Information As a business our client is a true market leader within their industry with a strong presence across the UK. With a secure portfolio of clients these roles provide a stable and secure opportunity in the present economic market. In return for your commitment my client offers a stable and secure career for technically motivated engineers. Please click the link to apply Code: INDENM If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Are you the kind of leader who can keep a team motivated, performance high, and customers happy - even when the pressure is on? This is an opportunity for a hands-on leader who enjoys being in the thick of a fast-paced operation - coaching people, driving standards, solving problems in real time, and leading from the front when it matters most. As Customer Services Team Leader, you'll lead and support a team of Customer Service Advisors across a busy multi-channel environment, ensuring service delivery, quality, compliance, and customer experience remain consistently high. This role combines people leadership with operational responsibility - ideal for someone who enjoys coaching teams, improving performance, and making quick, confident decisions in a live operational setting. You'll play a key role in shaping culture, embedding best practice, and helping create a high-performing and collaborative customer service environment. Day to Day Lead day-to-day operations for your team, ensuring service levels and customer outcomes are achieved Coach, support, and develop Customer Service Advisors through regular 1:1s and performance management Monitor workload, demand, and capacity, making real-time operational decisions Support live customer interactions during peak demand periods when required Manage performance, quality, attendance, and conduct consistently and fairly Handle escalated customer queries, complaints, and risk-based decisions professionally Complete quality reviews and support calibration activities across the operation Identify trends and opportunities for continuous improvement using operational data and customer feedback Support onboarding, training, and embedding of new processes and operational changes Work collaboratively with Compliance, QA, Training, and wider Operations teams YOU? Previous experience leading or supervising teams within a fast-paced customer service environment Strong understanding of service delivery, operational KPIs, and quality standards Excellent communication and coaching skills Ability to manage difficult conversations and complex customer situations confidently Strong organisational skills and the ability to prioritise under pressure Comfortable working across multiple systems and operational tools Positive, resilient, and accountable leadership style Experience within betting/gaming, financial services, retail, utilities, or another regulated environment would be beneficial Additional Information Fully on-site role based in Birchwood Two-week structured onboarding programme (Monday-Friday, 9am-5pm) Shift-based rota across a seven-day operation Working hours cover 06:45-22:00 on an 8-week rolling rota (5 days from 7) If you're a people-first operational leader who enjoys fast-moving environments and wants to make a genuine impact, I'd be keen to speak with you. 51707CCR INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 14, 2026
Full time
Are you the kind of leader who can keep a team motivated, performance high, and customers happy - even when the pressure is on? This is an opportunity for a hands-on leader who enjoys being in the thick of a fast-paced operation - coaching people, driving standards, solving problems in real time, and leading from the front when it matters most. As Customer Services Team Leader, you'll lead and support a team of Customer Service Advisors across a busy multi-channel environment, ensuring service delivery, quality, compliance, and customer experience remain consistently high. This role combines people leadership with operational responsibility - ideal for someone who enjoys coaching teams, improving performance, and making quick, confident decisions in a live operational setting. You'll play a key role in shaping culture, embedding best practice, and helping create a high-performing and collaborative customer service environment. Day to Day Lead day-to-day operations for your team, ensuring service levels and customer outcomes are achieved Coach, support, and develop Customer Service Advisors through regular 1:1s and performance management Monitor workload, demand, and capacity, making real-time operational decisions Support live customer interactions during peak demand periods when required Manage performance, quality, attendance, and conduct consistently and fairly Handle escalated customer queries, complaints, and risk-based decisions professionally Complete quality reviews and support calibration activities across the operation Identify trends and opportunities for continuous improvement using operational data and customer feedback Support onboarding, training, and embedding of new processes and operational changes Work collaboratively with Compliance, QA, Training, and wider Operations teams YOU? Previous experience leading or supervising teams within a fast-paced customer service environment Strong understanding of service delivery, operational KPIs, and quality standards Excellent communication and coaching skills Ability to manage difficult conversations and complex customer situations confidently Strong organisational skills and the ability to prioritise under pressure Comfortable working across multiple systems and operational tools Positive, resilient, and accountable leadership style Experience within betting/gaming, financial services, retail, utilities, or another regulated environment would be beneficial Additional Information Fully on-site role based in Birchwood Two-week structured onboarding programme (Monday-Friday, 9am-5pm) Shift-based rota across a seven-day operation Working hours cover 06:45-22:00 on an 8-week rolling rota (5 days from 7) If you're a people-first operational leader who enjoys fast-moving environments and wants to make a genuine impact, I'd be keen to speak with you. 51707CCR INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position.
Position: Head Of Housing (Housing) Location: Ansell Way, Warwick, CV34 4UL Start Date: ASAP Contract Duration: 6+ Months Working Hours: 37 hours per week Pay Rate: PAYE: £37.40 per hour Job Reference: (phone number removed) Job Responsibilities Head of Housing Provide strategic and operational leadership for the Housing Service Area, ensuring customer-focused, efficient, and effective service delivery. Develop, implement, and monitor housing strategies, policies, service plans, and improvement programmes. Manage service budgets, resources, performance, and value for money to ensure effective financial control. Lead, motivate, and develop multi-disciplinary teams, promoting strong leadership, performance improvement, and positive organisational culture. Provide expert advice and guidance to the Chief Executive, Senior Leadership Team, elected members, and stakeholders on housing matters. Drive service transformation, innovation, partnership working, and continuous improvement across housing services. Ensure compliance with relevant housing legislation, regulatory requirements, safeguarding responsibilities, and council policies. Build effective relationships with partners, contractors, community organisations, and public sector agencies to improve service outcomes. Represent the Housing Service at committees, panels, meetings, and public forums where required. Lead strategic projects, manage risks, and support delivery of the Council s corporate priorities. Person Specification Qualifications & Experience Degree-level qualification in a relevant discipline or significant equivalent professional experience. Significant senior management experience within housing, local government, or a complex public sector environment. Proven experience leading housing strategies, policies, and service improvement programmes. Membership of a relevant professional body (e.g., Chartered Institute of Housing) and commitment to continuous professional development. Demonstrable experience managing large teams, budgets, and complex services. Strong track record of delivering measurable service improvements and value for money. Experience building effective relationships with stakeholders, partners, and service users. Experience managing complex projects and contracts is desirable. Knowledge, Skills & Abilities Comprehensive knowledge of housing legislation, regulatory standards, and social housing requirements. Ability to provide strategic advice and influence senior leaders and elected members. Strong leadership, communication, negotiation, and decision-making skills. Ability to manage change, improve performance, and deliver customer-focused services. Strong understanding of equality, diversity, and quality standards in service delivery. Ability to analyse complex issues, manage risks, and develop effective solutions. Other Requirements Ability to attend occasional evening meetings with councillors, residents, and stakeholders. Commitment to delivering high-quality, inclusive housing services. Ability to travel as required for the role. DISCLAIMER : By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Aug 14, 2026
Contractor
Position: Head Of Housing (Housing) Location: Ansell Way, Warwick, CV34 4UL Start Date: ASAP Contract Duration: 6+ Months Working Hours: 37 hours per week Pay Rate: PAYE: £37.40 per hour Job Reference: (phone number removed) Job Responsibilities Head of Housing Provide strategic and operational leadership for the Housing Service Area, ensuring customer-focused, efficient, and effective service delivery. Develop, implement, and monitor housing strategies, policies, service plans, and improvement programmes. Manage service budgets, resources, performance, and value for money to ensure effective financial control. Lead, motivate, and develop multi-disciplinary teams, promoting strong leadership, performance improvement, and positive organisational culture. Provide expert advice and guidance to the Chief Executive, Senior Leadership Team, elected members, and stakeholders on housing matters. Drive service transformation, innovation, partnership working, and continuous improvement across housing services. Ensure compliance with relevant housing legislation, regulatory requirements, safeguarding responsibilities, and council policies. Build effective relationships with partners, contractors, community organisations, and public sector agencies to improve service outcomes. Represent the Housing Service at committees, panels, meetings, and public forums where required. Lead strategic projects, manage risks, and support delivery of the Council s corporate priorities. Person Specification Qualifications & Experience Degree-level qualification in a relevant discipline or significant equivalent professional experience. Significant senior management experience within housing, local government, or a complex public sector environment. Proven experience leading housing strategies, policies, and service improvement programmes. Membership of a relevant professional body (e.g., Chartered Institute of Housing) and commitment to continuous professional development. Demonstrable experience managing large teams, budgets, and complex services. Strong track record of delivering measurable service improvements and value for money. Experience building effective relationships with stakeholders, partners, and service users. Experience managing complex projects and contracts is desirable. Knowledge, Skills & Abilities Comprehensive knowledge of housing legislation, regulatory standards, and social housing requirements. Ability to provide strategic advice and influence senior leaders and elected members. Strong leadership, communication, negotiation, and decision-making skills. Ability to manage change, improve performance, and deliver customer-focused services. Strong understanding of equality, diversity, and quality standards in service delivery. Ability to analyse complex issues, manage risks, and develop effective solutions. Other Requirements Ability to attend occasional evening meetings with councillors, residents, and stakeholders. Commitment to delivering high-quality, inclusive housing services. Ability to travel as required for the role. DISCLAIMER : By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
JOB PURPOSE Due to continued growth, an opportunity has arisen for an experienced Contracts Manager to be based at the company s head office in Cirencester . The successful candidate will be responsible for managing a team of mechanical and electrical engineers, overseeing multiple projects across the South West and South East, and ensuring successful delivery from inception through to completion. JOB RESPONSIBILITIES The role will focus on the full project management of mechanical services installation contracts, from initial handover through to final account agreement. Key duties include: Procurement of plant, materials, and subcontractor packages, ensuring best value Managing and forecasting project spend using internal systems and Excel Planning and controlling labour resources and associated costs Conducting regular site visits to monitor progress, quality, and programme adherence Delivering projects in line with contractual targets and timelines Preparing monthly applications for payment and pricing variations Ensuring Risk Assessments and Method Statements are in place and H&S is adhered to Producing work-in-progress and performance reports for senior management Liaising with clients, architects, engineers, and internal teams to maintain strong relationships Attending project and technical meetings Supporting tender submissions where required Compiling certification and O&M manuals Responding to client requirements and maintaining high levels of customer satisfaction SKILLS & EXPERIENCE REQUIRED Proven experience managing mechanical installation projects (£1.5m+) Strong background in commercial, industrial, or public sector environments Solid understanding of Mechanical Services Project Management Good technical knowledge of HVAC systems Commercially aware with strong financial management capability Strong leadership and team management skills Excellent communication (written and verbal) Organised, self-motivated, and able to work independently or as part of a team Analytical and methodical approach to problem solving Proficient in Microsoft Office (Word, Excel, Outlook) CAD experience (desirable but not essential) SALARY & BENEFITS £50K £70K (DOE) + Annual Bonus £4,500 Car Allowance 25 days holiday + 8 bank holidays (increasing with service) Annual performance-related bonus Mobile phone & laptop On-site parking COMPANY OVERVIEW Our client are a well-established and growing building services contractor delivering full design & build solutions across the commercial and industrial sectors. The business provides a complete end-to-end service, including design, project management, procurement, installation, testing, commissioning, and ongoing maintenance of Mechanical, Electrical, and Public Health systems. There is a strong focus on energy-efficient and renewable solutions, supporting modern, sustainable building projects. Operating across a wide range of environments, the company works on projects including commercial buildings, industrial facilities, and public sector developments, offering both technical expertise and full lifecycle project delivery. APPLICATION For more information, please contact Clare on (phone number removed) or apply directly to this advert to arrange a confidential discussion.
Aug 14, 2026
Full time
JOB PURPOSE Due to continued growth, an opportunity has arisen for an experienced Contracts Manager to be based at the company s head office in Cirencester . The successful candidate will be responsible for managing a team of mechanical and electrical engineers, overseeing multiple projects across the South West and South East, and ensuring successful delivery from inception through to completion. JOB RESPONSIBILITIES The role will focus on the full project management of mechanical services installation contracts, from initial handover through to final account agreement. Key duties include: Procurement of plant, materials, and subcontractor packages, ensuring best value Managing and forecasting project spend using internal systems and Excel Planning and controlling labour resources and associated costs Conducting regular site visits to monitor progress, quality, and programme adherence Delivering projects in line with contractual targets and timelines Preparing monthly applications for payment and pricing variations Ensuring Risk Assessments and Method Statements are in place and H&S is adhered to Producing work-in-progress and performance reports for senior management Liaising with clients, architects, engineers, and internal teams to maintain strong relationships Attending project and technical meetings Supporting tender submissions where required Compiling certification and O&M manuals Responding to client requirements and maintaining high levels of customer satisfaction SKILLS & EXPERIENCE REQUIRED Proven experience managing mechanical installation projects (£1.5m+) Strong background in commercial, industrial, or public sector environments Solid understanding of Mechanical Services Project Management Good technical knowledge of HVAC systems Commercially aware with strong financial management capability Strong leadership and team management skills Excellent communication (written and verbal) Organised, self-motivated, and able to work independently or as part of a team Analytical and methodical approach to problem solving Proficient in Microsoft Office (Word, Excel, Outlook) CAD experience (desirable but not essential) SALARY & BENEFITS £50K £70K (DOE) + Annual Bonus £4,500 Car Allowance 25 days holiday + 8 bank holidays (increasing with service) Annual performance-related bonus Mobile phone & laptop On-site parking COMPANY OVERVIEW Our client are a well-established and growing building services contractor delivering full design & build solutions across the commercial and industrial sectors. The business provides a complete end-to-end service, including design, project management, procurement, installation, testing, commissioning, and ongoing maintenance of Mechanical, Electrical, and Public Health systems. There is a strong focus on energy-efficient and renewable solutions, supporting modern, sustainable building projects. Operating across a wide range of environments, the company works on projects including commercial buildings, industrial facilities, and public sector developments, offering both technical expertise and full lifecycle project delivery. APPLICATION For more information, please contact Clare on (phone number removed) or apply directly to this advert to arrange a confidential discussion.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fuelled by the goal of helping our clients thrive and enabling them to make the world a better place. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do We are looking for Consultants with experience in delivering technology transformation programmes, particularly within the UK public sector (NHS, Government, MOD, MOJ, Local or Central Government). You will bring hands-on expertise in systems implementation, functional & technical design, testing, and data migration, with a focus on Oracle Cloud HCM modules such as Core HR, Payroll, Talent Management, Recruiting as well as Oracle ME and other relevant foundational technologies and frameworks. The role will enable you to be part of a team driving meaningful change across the UK public sector. As part of our Public Sector Transformation team, you'll work at the intersection of strategy, technology, and impact - helping to deliver mission-critical programmes that shape the future of services like healthcare, central government, and beyond. You'll be solving complex challenges, from leading Oracle HCM transformations to managing complex data migrations, systems testing or managing full-scale implementations - you'll tackle the challenges that matter. Working alongside passionate experts and forward-thinking public sector leaders, you'll help design the digital foundations of tomorrow's healthcare, government, and public sector services. You will deploy customized IT strategies, digital platforms and architecture in order to leverage the digital potential of our customers with state of the art tools such as cloud computing, AI, blockchain, microservices and containerization. You will be responsible for specific parts of the project and will evaluate and coach our clients' technology teams, manage quality and risk while maintaining client expectations and escalations. You'll develop ground-breaking projects by enabling our clients to effectively use agile methods and modern approaches in the context of strategic IT implementation. You will work on a variety of technology topics, applying your technical consulting skills to strategic technology questions. You will also be supported by an extensive training curriculum, plus technology-specific training and mentoring to help build upon you technical skills. You will also help guide junior members of the team, help with project proposals, client care, building relationships with peers and identifying new business opportunities. Finally, as an AI Tech Consultant you will contribute to the Practice Area development and help to build the BCG brand as a key member of the case team. What You'll Bring We're looking for exceptional talent with experience of working in the consulting industry to join us. You will typically have: • 3-6 years' experience in delivering technology transformation programmes, particularly within the UK public sector (NHS, Government , MOD, MOJ, Local Gov, or Central Government) • Previous Consulting experience is a must (focused on technology, digital initiatives, large-scale transformations) • You will bring hands-on expertise in delivering large-scale systems implementation from functional and technical perspective, incl. testing, and data migration, with a focus on Oracle HCM modules such as Core HR, Payroll, Talent Management and Recruiting. • Strong understanding of public sector delivery frameworks, especially in NHS or central government. • Background in technology consulting and client delivery in Agile or hybrid environments. • A strategic thinker, entrepreneurial, able to work creatively and analytically in a problem-solving environment. • Experience in the organisation of workshops at peer level and facilitating in client meetings. • Strong business acumen; can frame complex problems in appropriate business contexts. • Familiarity with technological foundation of Oracle Cloud / Fusion HCM as well as adjacent relevant technologies such as Oracle DWH and Oracle ME • Familiarity with AI-enabled productivity tools (e.g., generative AI) to support research, documentation, analysis, and delivery efficiency • Excellent communication and client-facing skills. • Willingness to travel within the UK. • A University degree with above average academic performance in a Computer Science or IT related degree. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Aug 14, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fuelled by the goal of helping our clients thrive and enabling them to make the world a better place. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do We are looking for Consultants with experience in delivering technology transformation programmes, particularly within the UK public sector (NHS, Government, MOD, MOJ, Local or Central Government). You will bring hands-on expertise in systems implementation, functional & technical design, testing, and data migration, with a focus on Oracle Cloud HCM modules such as Core HR, Payroll, Talent Management, Recruiting as well as Oracle ME and other relevant foundational technologies and frameworks. The role will enable you to be part of a team driving meaningful change across the UK public sector. As part of our Public Sector Transformation team, you'll work at the intersection of strategy, technology, and impact - helping to deliver mission-critical programmes that shape the future of services like healthcare, central government, and beyond. You'll be solving complex challenges, from leading Oracle HCM transformations to managing complex data migrations, systems testing or managing full-scale implementations - you'll tackle the challenges that matter. Working alongside passionate experts and forward-thinking public sector leaders, you'll help design the digital foundations of tomorrow's healthcare, government, and public sector services. You will deploy customized IT strategies, digital platforms and architecture in order to leverage the digital potential of our customers with state of the art tools such as cloud computing, AI, blockchain, microservices and containerization. You will be responsible for specific parts of the project and will evaluate and coach our clients' technology teams, manage quality and risk while maintaining client expectations and escalations. You'll develop ground-breaking projects by enabling our clients to effectively use agile methods and modern approaches in the context of strategic IT implementation. You will work on a variety of technology topics, applying your technical consulting skills to strategic technology questions. You will also be supported by an extensive training curriculum, plus technology-specific training and mentoring to help build upon you technical skills. You will also help guide junior members of the team, help with project proposals, client care, building relationships with peers and identifying new business opportunities. Finally, as an AI Tech Consultant you will contribute to the Practice Area development and help to build the BCG brand as a key member of the case team. What You'll Bring We're looking for exceptional talent with experience of working in the consulting industry to join us. You will typically have: • 3-6 years' experience in delivering technology transformation programmes, particularly within the UK public sector (NHS, Government , MOD, MOJ, Local Gov, or Central Government) • Previous Consulting experience is a must (focused on technology, digital initiatives, large-scale transformations) • You will bring hands-on expertise in delivering large-scale systems implementation from functional and technical perspective, incl. testing, and data migration, with a focus on Oracle HCM modules such as Core HR, Payroll, Talent Management and Recruiting. • Strong understanding of public sector delivery frameworks, especially in NHS or central government. • Background in technology consulting and client delivery in Agile or hybrid environments. • A strategic thinker, entrepreneurial, able to work creatively and analytically in a problem-solving environment. • Experience in the organisation of workshops at peer level and facilitating in client meetings. • Strong business acumen; can frame complex problems in appropriate business contexts. • Familiarity with technological foundation of Oracle Cloud / Fusion HCM as well as adjacent relevant technologies such as Oracle DWH and Oracle ME • Familiarity with AI-enabled productivity tools (e.g., generative AI) to support research, documentation, analysis, and delivery efficiency • Excellent communication and client-facing skills. • Willingness to travel within the UK. • A University degree with above average academic performance in a Computer Science or IT related degree. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
We're looking for a proactive and customer-focused Customer Service Account Executive to join our team in Marlow. In this role, you'll be the main point of contact for a portfolio of B2B customers, ensuring their requirements are delivered on time and to the highest standards. Working closely with Sales, Operations, Transport and Forecasting teams, you'll build strong customer relationships, resolve queries, monitor service performance and help drive excellent customer satisfaction. This is a fantastic opportunity for someone with customer service, account management or client services experience who enjoys problem-solving, relationship building and working in a fast-paced environment. Apply today If you have experience in customer service, account management, client services or account coordination and are passionate about delivering exceptional service, we'd love to hear from you. About the Role What You'll Be Doing Managing relationships with business customers and key stakeholders Acting as the first point of contact for customer enquiries Coordinating customer mailings and operational requirements Working with internal teams to ensure service levels are achieved Monitoring and resolving customer queries, complaints and invoice issues Producing KPI, SLA and service performance reports Identifying trends and opportunities for service improvement Supporting customer retention through excellent account management Attending review meetings and contributing to future planning activities Benefits Annual leave enhanced with long service. Company Pension Long service rewards: both financial and leave-based. Health cash plan. Life assurance scheme. Critical Illness cover Access to our prestige benefits and rewards portal. Career development opportunities. Access to a well-established Employee Assistance Programme provider. And other excellent benefits you'd expect from a market leader. Requirements What We're Looking For Experience in Account Management, Customer Service, Client Services or Account Coordination or similar working environments Experience managing B2B customer relationships Excellent communication and stakeholder management skills Strong organisational skills and ability to manage multiple priorities A proactive and solutions-focused approach Good analytical skills and attention to detail Intermediate Excel skills including Pivot Tables and VLOOKUPs Ability to work independently and as part of a team Additional information Flexible approach to working hours to accommodate working on a rotating shift pattern. Hybrid working opportunities available after successful probation Be able to travel on occasion to other business and/or customer sites for meetings as required.
Aug 14, 2026
Full time
We're looking for a proactive and customer-focused Customer Service Account Executive to join our team in Marlow. In this role, you'll be the main point of contact for a portfolio of B2B customers, ensuring their requirements are delivered on time and to the highest standards. Working closely with Sales, Operations, Transport and Forecasting teams, you'll build strong customer relationships, resolve queries, monitor service performance and help drive excellent customer satisfaction. This is a fantastic opportunity for someone with customer service, account management or client services experience who enjoys problem-solving, relationship building and working in a fast-paced environment. Apply today If you have experience in customer service, account management, client services or account coordination and are passionate about delivering exceptional service, we'd love to hear from you. About the Role What You'll Be Doing Managing relationships with business customers and key stakeholders Acting as the first point of contact for customer enquiries Coordinating customer mailings and operational requirements Working with internal teams to ensure service levels are achieved Monitoring and resolving customer queries, complaints and invoice issues Producing KPI, SLA and service performance reports Identifying trends and opportunities for service improvement Supporting customer retention through excellent account management Attending review meetings and contributing to future planning activities Benefits Annual leave enhanced with long service. Company Pension Long service rewards: both financial and leave-based. Health cash plan. Life assurance scheme. Critical Illness cover Access to our prestige benefits and rewards portal. Career development opportunities. Access to a well-established Employee Assistance Programme provider. And other excellent benefits you'd expect from a market leader. Requirements What We're Looking For Experience in Account Management, Customer Service, Client Services or Account Coordination or similar working environments Experience managing B2B customer relationships Excellent communication and stakeholder management skills Strong organisational skills and ability to manage multiple priorities A proactive and solutions-focused approach Good analytical skills and attention to detail Intermediate Excel skills including Pivot Tables and VLOOKUPs Ability to work independently and as part of a team Additional information Flexible approach to working hours to accommodate working on a rotating shift pattern. Hybrid working opportunities available after successful probation Be able to travel on occasion to other business and/or customer sites for meetings as required.
Service Desk Manager - Managed Services Provider Location: Hybrid / London Salary: Up to 60,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Desk Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Desk Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support. The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement. Key Responsibilities: Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers. Owning end-to-end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service-related matters and ensuring timely resolution. Building and maintaining strong customer relationships through regular service reviews and performance reporting. Working closely with technical teams and project functions to ensure smooth service transition and operational readiness. Identifying opportunities to enhance service efficiency, quality, and customer experience. Experience required: Proven experience in a Service Desk Manager or similar leadership role within an MSP or IT services environment. Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes. Confident leadership style with the ability to motivate, guide, and develop teams. Excellent communication and stakeholder-management skills. A customer-focused approach with a commitment to delivering high-quality service. Ability to balance strategic thinking with hands-on operational involvement. Paying between £, depending on experience. Hybrid / London based. Must be eligible to work in the UK.
Aug 14, 2026
Full time
Service Desk Manager - Managed Services Provider Location: Hybrid / London Salary: Up to 60,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Desk Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Desk Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support. The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement. Key Responsibilities: Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers. Owning end-to-end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service-related matters and ensuring timely resolution. Building and maintaining strong customer relationships through regular service reviews and performance reporting. Working closely with technical teams and project functions to ensure smooth service transition and operational readiness. Identifying opportunities to enhance service efficiency, quality, and customer experience. Experience required: Proven experience in a Service Desk Manager or similar leadership role within an MSP or IT services environment. Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes. Confident leadership style with the ability to motivate, guide, and develop teams. Excellent communication and stakeholder-management skills. A customer-focused approach with a commitment to delivering high-quality service. Ability to balance strategic thinking with hands-on operational involvement. Paying between £, depending on experience. Hybrid / London based. Must be eligible to work in the UK.
Closing date: 24-08-2026 Customer Team Leader Location: Link Road , Blyth, NE24 3PL Pay: £14.48 per hour Contract: 20 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview. Role will include working in our in-store bakery 30% colleague member discount in store - see below for more benefits Apply easily from your mobile by completing our assessments - no CV needed! You must be aged 18+ to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business. What you'll do Own the day-to-day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations Work hands-on on the shop floor and tills, and in our in-store bakery, supporting daily operations and setting the pace for a team of Customer Team Members Support store performance through merchandising, stock accuracy, and HR processes Champion Co-op through community engagement and membership growth What you'll bring: We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring; Passion for people and leadership The ability to work flexibly and lead by example Skills in retail, merchandising, or team management (experience not essential) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: Full training and career development resources 30% discount on Co-op products in store Flexible access to your pay as you earn it Up to 10% pension contributions 36 days of holiday (pro-rata, including bank holidays) 24/7 access to GP appointments, and colleague support programme Cycle to work scheme Market-leading policies to help you though life's big moments A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Aug 14, 2026
Full time
Closing date: 24-08-2026 Customer Team Leader Location: Link Road , Blyth, NE24 3PL Pay: £14.48 per hour Contract: 20 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview. Role will include working in our in-store bakery 30% colleague member discount in store - see below for more benefits Apply easily from your mobile by completing our assessments - no CV needed! You must be aged 18+ to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business. What you'll do Own the day-to-day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations Work hands-on on the shop floor and tills, and in our in-store bakery, supporting daily operations and setting the pace for a team of Customer Team Members Support store performance through merchandising, stock accuracy, and HR processes Champion Co-op through community engagement and membership growth What you'll bring: We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring; Passion for people and leadership The ability to work flexibly and lead by example Skills in retail, merchandising, or team management (experience not essential) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: Full training and career development resources 30% discount on Co-op products in store Flexible access to your pay as you earn it Up to 10% pension contributions 36 days of holiday (pro-rata, including bank holidays) 24/7 access to GP appointments, and colleague support programme Cycle to work scheme Market-leading policies to help you though life's big moments A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 day per week in the office and the chance to work with some of the most innovative tools in the industry. Project Manager Bedford (one day a month on site/as and when needed) 50,000 to 58,000 per annum (doe) In this role, you will be responsible for delivering products, applications, and services to end users as well as to translate technical information back to customers. Key Responsibilities Deliver products, applications, and services to achieve high levels of customer satisfaction Work cross-functionally to support customer engagement and the expansion of products and services Liaise with internal departments to ensure project mandates are clearly understood, agreed, and delivered to schedule Manage project risks, issues, assumptions, constraints, and dependencies throughout the project lifecycle Facilitate and lead project meetings, ensuring accurate minutes are produced and distributed Manage project budgets Skills and Experience Essential: Experience working in a customer-facing SAAS environment Proven ability to manage multiple projects simultaneously Strong organisational, administrative, and prioritisation skills Ability to resolve or escalate issues effectively and sensitively Self-motivated, flexible, and able to work with minimal supervision Desirable: ICT or related degree, IT Apprenticeship, or relevant industry experience PRINCE2 Practitioner or PMP qualification Scrum Master qualification Agile and/or Scrum delivery experience Experience delivering IT application and/or telecommunications solutions within Public Sector and Corporate environments Special Conditions Full driving licence and access to a vehicle Flexibility to work away from home, occasionally at short notice Occasional travel to other offices Successful completion of pre-employment screening and NPPV3 screening If this Project Manager role would be of interest APPLY NOW or contact Ruby Calver at Spectrum IT Recruitment. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Aug 14, 2026
Full time
Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 day per week in the office and the chance to work with some of the most innovative tools in the industry. Project Manager Bedford (one day a month on site/as and when needed) 50,000 to 58,000 per annum (doe) In this role, you will be responsible for delivering products, applications, and services to end users as well as to translate technical information back to customers. Key Responsibilities Deliver products, applications, and services to achieve high levels of customer satisfaction Work cross-functionally to support customer engagement and the expansion of products and services Liaise with internal departments to ensure project mandates are clearly understood, agreed, and delivered to schedule Manage project risks, issues, assumptions, constraints, and dependencies throughout the project lifecycle Facilitate and lead project meetings, ensuring accurate minutes are produced and distributed Manage project budgets Skills and Experience Essential: Experience working in a customer-facing SAAS environment Proven ability to manage multiple projects simultaneously Strong organisational, administrative, and prioritisation skills Ability to resolve or escalate issues effectively and sensitively Self-motivated, flexible, and able to work with minimal supervision Desirable: ICT or related degree, IT Apprenticeship, or relevant industry experience PRINCE2 Practitioner or PMP qualification Scrum Master qualification Agile and/or Scrum delivery experience Experience delivering IT application and/or telecommunications solutions within Public Sector and Corporate environments Special Conditions Full driving licence and access to a vehicle Flexibility to work away from home, occasionally at short notice Occasional travel to other offices Successful completion of pre-employment screening and NPPV3 screening If this Project Manager role would be of interest APPLY NOW or contact Ruby Calver at Spectrum IT Recruitment. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
