Customer Service Administrator

Customer Service and Admin Officer

Hourly rate: £13.90

Working hours: 10am-4pm Mon, Weds, Fri

Location: The Better Living Centre Solihull B37 7HE- office based

Contract: 3 months with review for extension

Role Overview:

Opus People Solutions are recruiting on behalf of Solihull Metropolitan Borough Council for a Customer Service Admin Officer to join the Adult Care & Support department and be designated lead officer for the receipt of service referrals, repair requests, ordering of stock and general enquiries for the Community Equipment and Wheelchair Services.

Main Responsibilities:

• To be designated lead point of contact and liaison for all enquiries, providing appropriate advice and information on all aspects of service provision.
• To screen and process referrals and enquiries ensuring appropriate action is taken.
• To plan, arrange and adjust the daily delivery, collection, planned maintenance and clinical assessments.
• To manage the clinic schedules for colleagues and contractors ensuring that they are reasonable and efficient.
• To manage the assessment schedule and monitor waiting lists ensuring delays are kept to a minimum

If successful, candidates will be required to provide information to support the Solihull Metropolitan Borough Council s commitment to the prevention and detection of fraud. This information will be processed by the Council s Internal Audit Services and may be shared with the National Fraud Initiative (NFI) for data matching.

Apply today for more information or to process your application