Customer Service Coordinator

Customer Service Coordinator

Location: Livingston (Office-based)Contract Type: PermanentHours: Monday to Thursday 8:45am - 4:30pm, Friday 8:45am - 3:15pm (37.5 hours per week)Salary: Up to £29k DOE Start Date: ASAP

Are you an organised, relationship-driven professional who thrives in a busy customer-focused environment? This is an exciting opportunity to join a market-leading organisation as a Customer Service Coordinator, where you'll take responsibility for managing a portfolio of valued customers - ensuring they receive exceptional service, seamless communication, and the highest level of support.

If you enjoy variety, problem-solving, and building strong long-term relationships, this role could be a fantastic fit

About the Company:

Our client is a renowned leader within the manufacturing sector, known for innovation, quality, and excellent customer experience. You'll be joining a collaborative team where your contribution genuinely matters.

What You'll Be Doing

• Manage a portfolio of customer accounts, ensuring all needs are met promptly and professionally
• Act as a key point of contact for customer queries, requests, and service-related issues
• Build and maintain strong relationships with multiple stakeholders across your customer base
• Prepare and process quotations, orders, and amendments using internal CRM systems
• Monitor stock levels and coordinate with logistics to ensure timely and accurate deliveries
• Liaise closely with internal teams including production, sales, planning, and logistics
• Maintain accurate customer records and support the Customer Services Manager in developing service plans
• Contribute to continuous improvement initiatives and attend internal meetings as required

What We're Looking For

• Experience in a customer service, customer coordinator, sales order processing, or account-support role
• Background in manufacturing is desirable
• Ability to stay agile in a fast-paced environment with shifting priorities
• Excellent organisational skills and confidence managing multiple customer requirements
• Strong communication skills with the ability to build rapport quickly
• A proactive approach to problem-solving
• Comfortable using CRM systems and digital tools
• An understanding of logistics or supply chain operations would be beneficial

What's in It for You

• Opportunity to manage and nurture a diverse customer portfolio
• Highly competitive salary
• Career development and training opportunities
• Supportive and collaborative team culture
• Involvement in continuous improvement projects

How to Apply:

Ready to take the next step in your customer service career? Click Apply Now, send your CV to , or call for more information.

Please note: Only shortlisted candidates will be contacted.

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