Sales Administrator

Sales & Administration Coordinator

Chessington, Surrey£29,000 - £32,000 per annum (depending on experience)

Are you a highly organised administrator with excellent customer service skills and a keen eye for detail? We are looking for a proactive and motivated Sales & Administration Coordinator to join our friendly team based at our Head Office in Chessington, Surrey.

This is an exciting opportunity to become a key member of a small, collaborative team where you'll play an important role in supporting both sales operations and administrative functions, helping to ensure excellent service for our customers and smooth day-to-day business operations.

What We Offer

• Competitive salary of £29,000 - £32,000 (depending on experience)
• Generous holiday allowance
• Company pension scheme
• Supportive team environment
• Opportunities to develop product knowledge and broaden your skills

The Role

Sales Support Responsibilities

• Manage the order process for dropship customers through online portals and back-office systems.
• Communicate with customers and end consumers to resolve delivery issues quickly and efficiently.
• Update customer portals with stock reports and relevant information.
• Work closely with the wider sales team, providing cover during holidays and absences when required.
• Process faulty goods and shortage credits accurately.
• Develop and maintain strong product knowledge to support customers effectively.

Administration Responsibilities

• Liaise with internal departments, external suppliers, warehouse teams and transport carriers to ensure deliveries are completed on time and to the highest standard.
• Work with the Accounts Department, Credit Control team, Sales Managers and customers to ensure payments are up to date and orders can be processed without delay.
• Manage a variety of day-to-day administrative tasks and responsibilities as they arise.
• Support the smooth running of business operations through effective coordination and communication.

About You

We're looking for someone who is:

• Self-motivated and able to work on their own initiative.
• Highly organised with excellent attention to detail.
• Confident communicating with customers, colleagues and stakeholders at all levels.
• Professional, articulate and customer-focused.
• Able to build and maintain strong working relationships.
• Experienced working within a small team environment.
• Proud of delivering high-quality work and excellent service.

Skills & Experience

Essential

• Experience in administration, order processing, customer service, operations, or a similar role.
• Proven ability to deliver excellent customer service.
• Strong written and verbal communication skills.
• Excellent IT skills, including a good working knowledge of Microsoft Excel and Word.
• Good numerical ability and accuracy when handling information.

Key Competencies

• Teamwork and collaboration
• Customer focus and awareness
• Initiative and a positive, can-do attitude
• Planning and organisational skills
• Strong communication skills
• Attention to detail
• Numeracy and accuracy

If you're looking for a varied role where you can make a real impact while developing your skills within a supportive team, we'd love to hear from you.