Service Manager, Wakefield, West Yorkshire NB: Only motor trade/car dealership experience is considered Reactive Permanent Recruitment are working with one of Yorkshires most successful and long established dealership groups. Due to expansion, our client seek an experienced Service Manager to work from their Wakefield site. Service Manager package: Excellent starting salary of £45,000 per annum Fantastic unrivalled bonus - expected minimum £10,000 per annum Company car List of excellent company benefits Fantastic working environment operating from their prestigious Wakefield site Responsibilities: Manage the overall service department, ensuring timely and effective resolution of customer inquiries and issues Achieve service department budget and customer service targets Ensure accurate job costing and invoicing Control parts and materials to ensure profitability Improve customer satisfaction and retention Manage and develop a team of Service Advisors, Technicians, and Parts Advisors Work closely with brand partners and meet brand standards Requirements Proven experience in a current/recent dealership Service Manager role Mechanical knowledge relevant to the industry s equipment or machinery Excellent customer service skills with a professional and approachable demeanor Strong ability to upsell services or products effectively while maintaining customer trust Experience with cash handling procedures in a retail or service setting Exceptional organizational skills with attention to detail in managing schedules, records, and reports Effective communication skills to liaise with clients, team members, and vendors Ability to analyze operational data to identify areas for improvement We look forward to hearing from you. Key: Service Manager, Service Leader, Service Supervisor, Snr Service Manager, Snr Service Supervisor, Wakefield, West Yorkshire
Aug 19, 2026
Full time
Service Manager, Wakefield, West Yorkshire NB: Only motor trade/car dealership experience is considered Reactive Permanent Recruitment are working with one of Yorkshires most successful and long established dealership groups. Due to expansion, our client seek an experienced Service Manager to work from their Wakefield site. Service Manager package: Excellent starting salary of £45,000 per annum Fantastic unrivalled bonus - expected minimum £10,000 per annum Company car List of excellent company benefits Fantastic working environment operating from their prestigious Wakefield site Responsibilities: Manage the overall service department, ensuring timely and effective resolution of customer inquiries and issues Achieve service department budget and customer service targets Ensure accurate job costing and invoicing Control parts and materials to ensure profitability Improve customer satisfaction and retention Manage and develop a team of Service Advisors, Technicians, and Parts Advisors Work closely with brand partners and meet brand standards Requirements Proven experience in a current/recent dealership Service Manager role Mechanical knowledge relevant to the industry s equipment or machinery Excellent customer service skills with a professional and approachable demeanor Strong ability to upsell services or products effectively while maintaining customer trust Experience with cash handling procedures in a retail or service setting Exceptional organizational skills with attention to detail in managing schedules, records, and reports Effective communication skills to liaise with clients, team members, and vendors Ability to analyze operational data to identify areas for improvement We look forward to hearing from you. Key: Service Manager, Service Leader, Service Supervisor, Snr Service Manager, Snr Service Supervisor, Wakefield, West Yorkshire
My client based in Newbury are a leading provider of outstanding cleaning services, both commercial and residential. The offer a wide range of services and require a Part time Business Services Advisor to support the Business Services Director. The role is temporary to permanent for 12 weeks, and the hours offer flexibility on start and finish times, between the hour of 08:30am and 17:00pm. The hours of work are 25 per week, dependent upon lunch break times. The hourly rate is 15.14 per hour. The main purpose of the role is to provide administrative and operational support to the Business Services Department Supporting the Business Services Director and assisting with the smooth running of the department With daily administrative tasks but also supporting both colleagues, suppliers, and senior management Duties and Responsibilities will include: Provide administrative and organisational support to Business Services including: Maintain company computer files for customers and suppliers using various internal databases Document control by checking daily/monthly reports and completing end of month reports for both managers and customers Help and assist with external training Helping and organising events, and liaising with external suppliers Maintain service checks and contract review records, SDA's & PAT Testing Results Assist with external accreditations Help maintain internal and external documents Managing business calendars and meetings Supporting and managing facilities management Ordering stationery and all office supplies To help support the upkeep of internal software programmes including updates To help support staff when required Please apply with your CV in the first instance to (url removed) Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Aug 19, 2026
Seasonal
My client based in Newbury are a leading provider of outstanding cleaning services, both commercial and residential. The offer a wide range of services and require a Part time Business Services Advisor to support the Business Services Director. The role is temporary to permanent for 12 weeks, and the hours offer flexibility on start and finish times, between the hour of 08:30am and 17:00pm. The hours of work are 25 per week, dependent upon lunch break times. The hourly rate is 15.14 per hour. The main purpose of the role is to provide administrative and operational support to the Business Services Department Supporting the Business Services Director and assisting with the smooth running of the department With daily administrative tasks but also supporting both colleagues, suppliers, and senior management Duties and Responsibilities will include: Provide administrative and organisational support to Business Services including: Maintain company computer files for customers and suppliers using various internal databases Document control by checking daily/monthly reports and completing end of month reports for both managers and customers Help and assist with external training Helping and organising events, and liaising with external suppliers Maintain service checks and contract review records, SDA's & PAT Testing Results Assist with external accreditations Help maintain internal and external documents Managing business calendars and meetings Supporting and managing facilities management Ordering stationery and all office supplies To help support the upkeep of internal software programmes including updates To help support staff when required Please apply with your CV in the first instance to (url removed) Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Sales & Customer Service Advisor Boston, Lincolnshire 27-29,000 + Annual Bonus If you're the sort of person who enjoys speaking with customers, spotting opportunities and building relationships, this could be exactly what you're looking for. We're working with a well-established international business that is investing in the future of its sales function and looking to strengthen its internal sales team with proactive, commercially minded people who want to make an impact. This is not a traditional customer service role. You'll be working closely with an established customer base across the UK, supporting enquiries, processing orders and delivering excellent service, whilst also identifying opportunities to upsell, cross-sell and promote new products and special offers. The customers already know the business, so this is about building relationships, adding value and helping to drive growth rather than cold calling. You'll work alongside external sales colleagues, manage customer relationships of your own and become a trusted point of contact for customers across a variety of sectors. It's an opportunity to join a business that wants its internal sales team to play a bigger role commercially and is looking for people who can help lead that change. What we're looking for Customer service, internal sales, account support or retail sales experience Confidence speaking with customers over the phone A proactive and positive approach Strong relationship-building skills The ability to spot opportunities and act on them Good IT and organisational skills A desire to learn, develop and progress What's on offer? 27-29,000 salary Annual bonus of up to 5% 25 days holiday plus bank holidays Monday to Friday, 8:30am to 5:00pm Ongoing training and development Employee discounts and wellbeing benefits Cycle to Work scheme Free on-site parking This is a great opportunity for somebody who wants to move beyond reactive customer service and become part of a team where commercial thinking, relationship building and initiative are genuinely valued. Apply now or contact Will Taylor at Hays in Lincoln for a confidential conversation. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 19, 2026
Full time
Sales & Customer Service Advisor Boston, Lincolnshire 27-29,000 + Annual Bonus If you're the sort of person who enjoys speaking with customers, spotting opportunities and building relationships, this could be exactly what you're looking for. We're working with a well-established international business that is investing in the future of its sales function and looking to strengthen its internal sales team with proactive, commercially minded people who want to make an impact. This is not a traditional customer service role. You'll be working closely with an established customer base across the UK, supporting enquiries, processing orders and delivering excellent service, whilst also identifying opportunities to upsell, cross-sell and promote new products and special offers. The customers already know the business, so this is about building relationships, adding value and helping to drive growth rather than cold calling. You'll work alongside external sales colleagues, manage customer relationships of your own and become a trusted point of contact for customers across a variety of sectors. It's an opportunity to join a business that wants its internal sales team to play a bigger role commercially and is looking for people who can help lead that change. What we're looking for Customer service, internal sales, account support or retail sales experience Confidence speaking with customers over the phone A proactive and positive approach Strong relationship-building skills The ability to spot opportunities and act on them Good IT and organisational skills A desire to learn, develop and progress What's on offer? 27-29,000 salary Annual bonus of up to 5% 25 days holiday plus bank holidays Monday to Friday, 8:30am to 5:00pm Ongoing training and development Employee discounts and wellbeing benefits Cycle to Work scheme Free on-site parking This is a great opportunity for somebody who wants to move beyond reactive customer service and become part of a team where commercial thinking, relationship building and initiative are genuinely valued. Apply now or contact Will Taylor at Hays in Lincoln for a confidential conversation. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Are you an administration professional with an interest in mental health and healthcare? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Administrator to their team. You will triage Occupational Health referrals and reports to determine the appropriate action. You will be responsible for reviewing referral documents to determine if an OH Advisor or an OH Physician would be best suited to conduct the assessment. You will review OHP reports to ensure they are fit for purpose and completed to the standard expected by HA Wisdom Wellbeing. You will be responsible for reviewing work health assessments within the portal to determine whether individuals are fit for work or whether a follow up call is necessary. Responsibilities Ensure all individual and team KPIs and SLAs are adhered to on a daily, weekly, and monthly basis Demonstrate excellence by appropriately triaging Occupational Health referrals to provide appropriate direction on a case and escalating any concerns to ensure client expectations are met. Ensuring reports are effectively reviewed and released within SLA Conduct reviews of pre-employment health questionnaires and escalating any concerns to ensure client expectations are met Work to the required high standards to ensure adherence to clinical protocols, procedures and processes What you bring to the team Proven experience in working towards KPIs and SLAs Excellent Customer Service skills Excellent written and communication skills, with ability to work as part of a busy team Excellent organisational skills and ability to prioritise work and meet deadlines Able to demonstrate a high level of accuracy and attention to detail 52108 INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 19, 2026
Full time
Are you an administration professional with an interest in mental health and healthcare? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Administrator to their team. You will triage Occupational Health referrals and reports to determine the appropriate action. You will be responsible for reviewing referral documents to determine if an OH Advisor or an OH Physician would be best suited to conduct the assessment. You will review OHP reports to ensure they are fit for purpose and completed to the standard expected by HA Wisdom Wellbeing. You will be responsible for reviewing work health assessments within the portal to determine whether individuals are fit for work or whether a follow up call is necessary. Responsibilities Ensure all individual and team KPIs and SLAs are adhered to on a daily, weekly, and monthly basis Demonstrate excellence by appropriately triaging Occupational Health referrals to provide appropriate direction on a case and escalating any concerns to ensure client expectations are met. Ensuring reports are effectively reviewed and released within SLA Conduct reviews of pre-employment health questionnaires and escalating any concerns to ensure client expectations are met Work to the required high standards to ensure adherence to clinical protocols, procedures and processes What you bring to the team Proven experience in working towards KPIs and SLAs Excellent Customer Service skills Excellent written and communication skills, with ability to work as part of a busy team Excellent organisational skills and ability to prioritise work and meet deadlines Able to demonstrate a high level of accuracy and attention to detail 52108 INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as an Collections Advisor. Culture and Environment Our client's culture is warm, friendly and welcoming. They have a lively and open-plan office working space, enabling you to collaborate with colleagues in a fast-paced environment. The office has an extremely professional feel to it, and the team is hardworking. Personality Confident and energetic individuals will thrive in this role. This is a perfect opportunity for someone who is driven to succeed and work hard, and it will pay off. Creating a positive first impression is essential, and wanting to do a good job. This opportunity would suit someone who is driven, proactive and resilient. Reward Monthly commission average £1,000 / £1,500 per month Full training provided 37.5 hours per week, Monday to Friday 9am - 5:00 pm (1 day a week 9:00 - 5:30pm) Gifted birthday holiday day Free parking Full office-based Buy and sell up to 5 extra days holiday 20 days holiday plus bank holidays Up to 2 paid volunteering days a year Death in service benefit x2 annual salary Health and medical support Discounted gym memberships Fruit delivered daily to the office Job Role: Making calls to business customers to discuss outstanding debt Collecting debt on behalf of organisations Sending emails and correspondence Building customer rapport Updating and maintaining the database Skills and experience: Previous experience in a similar role or transferable skills in retail, hospitality Excellent communication and negotiation skills Confident and effective time management Good problem-solving, communication, and organisational skills Balance empathy with assertiveness Possess a positive attitude and enthusiasm Maintain professionalism in all aspects of communication Self-driven and motivated Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Aug 19, 2026
Full time
Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as an Collections Advisor. Culture and Environment Our client's culture is warm, friendly and welcoming. They have a lively and open-plan office working space, enabling you to collaborate with colleagues in a fast-paced environment. The office has an extremely professional feel to it, and the team is hardworking. Personality Confident and energetic individuals will thrive in this role. This is a perfect opportunity for someone who is driven to succeed and work hard, and it will pay off. Creating a positive first impression is essential, and wanting to do a good job. This opportunity would suit someone who is driven, proactive and resilient. Reward Monthly commission average £1,000 / £1,500 per month Full training provided 37.5 hours per week, Monday to Friday 9am - 5:00 pm (1 day a week 9:00 - 5:30pm) Gifted birthday holiday day Free parking Full office-based Buy and sell up to 5 extra days holiday 20 days holiday plus bank holidays Up to 2 paid volunteering days a year Death in service benefit x2 annual salary Health and medical support Discounted gym memberships Fruit delivered daily to the office Job Role: Making calls to business customers to discuss outstanding debt Collecting debt on behalf of organisations Sending emails and correspondence Building customer rapport Updating and maintaining the database Skills and experience: Previous experience in a similar role or transferable skills in retail, hospitality Excellent communication and negotiation skills Confident and effective time management Good problem-solving, communication, and organisational skills Balance empathy with assertiveness Possess a positive attitude and enthusiasm Maintain professionalism in all aspects of communication Self-driven and motivated Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Customer Design Authority - Cloud £80,000 + Benefits UK Wide | Hybrid/Customer Facing Are you an experienced Cloud Architect, Solutions Architect or Technical Design Authority ready to take the next step beyond individual project delivery? InfraView is exclusively recruiting a Customer Design Authority - Cloud for one of the UK's leading Managed Services & Technology Solutions Providers. *MSP/IT Solutions Provider experience is ESSENTIAL* We're specifically looking for candidates who have worked within a Managed Service Provider, IT Solutions Provider, VAR, Systems Integrator or Technology Consultancy environment. This is a senior, strategic and highly customer-facing position where you'll become the trusted technical authority for a portfolio of major enterprise customers. Rather than simply designing a solution, delivering a project and moving onto the next one, you'll take ownership of the customer's wider technology strategy - working directly with CIOs, Heads of IT and senior technology leaders to define roadmaps, shape investment decisions and ensure their technology continues to support their business objectives. The Role You'll operate across Pre-Sales, Professional Services and Managed Services , providing architectural leadership throughout the customer life cycle. You'll be responsible for: Becoming the trusted technical advisor to a portfolio of enterprise customers Building strong relationships with CIOs, Heads of IT and senior stakeholders Understanding customers' business objectives and translating them into technology strategy Defining Cloud, Infrastructure and Technology Roadmaps Providing architectural governance across complex customer environments Working within Enterprise Architecture frameworks and design principles Translating business requirements into architectural building blocks Reviewing and approving High-Level Designs, Low-Level Designs and Scopes of Work Providing architectural input into major customer transformation projects Working closely with Pre-Sales and Solutions Architecture teams on new solutions and enhancements Supporting Professional Services and Operational teams with complex technical challenges Identifying opportunities to modernise, optimise and transform customer environments Reviewing capacity, life cycle, End-of-Support and End-of-Sale requirements Helping customers optimise their technology investments Identifying technical and commercial opportunities across your accounts Ensuring customer solutions remain secure, relevant, scalable and commercially effective Technology Experience Your core expertise will be within Cloud & IT Infrastructure , with strong knowledge across areas such as: Microsoft Azure Public/Private/Hybrid Cloud VMware Data Centre & Infrastructure Windows & Linux environments Veeam NetApp Dell EMC Enterprise Architecture HLD/LLD Cloud migration & transformation Technology Roadmaps Managed Services Broader knowledge across Networking, Security, Zero Trust and Unified Communications would be advantageous, but you don't need to be the deepest technical specialist across every discipline. The key is having the architectural breadth to understand the entire customer technology landscape and the credibility to bring the right technical specialists into the conversation when required. What We're Looking For You'll be a seasoned technology professional who has previously operated at senior architecture/technical authority level . You may currently be working as a: Cloud Architect | Principal Cloud Architect | Solutions Architect | Technical Architect | Enterprise Architect | Customer Architect | Technical Design Authority | Customer Design Authority You'll need demonstrable experience: Designing complex enterprise Cloud & Infrastructure solutions Creating strategic technology roadmaps Operating within Enterprise Architecture principles Engaging directly with enterprise customers Presenting and communicating independently at C-Level Advising senior stakeholders on technical and commercial technology decisions Working across Pre-Sales, Professional Services and Managed Services Translating business requirements into technical strategy Providing architectural governance across complex customer environments This role requires someone accustomed to managing multiple external customer relationships and technology environments rather than supporting a single internal IT estate. What Success Looks Like You'll become the person your customers call when they're considering: Where does our technology need to go next? You'll understand their business, their technology estate and their strategic objectives - allowing you to challenge existing thinking and recommend the right technology investments. Success will mean: Becoming a genuine trusted advisor to senior customer stakeholders Developing long-term strategic technology roadmaps Improving customer technology performance and resilience Reducing technical and security risk Identifying opportunities for innovation and transformation Improving the commercial efficiency of customer environments Supporting successful delivery of complex transformation programmes Identifying opportunities for account growth through genuine customer need The Opportunity This is an excellent opportunity for a senior Cloud Architect who wants to move from: Designing individual solutions ? Owning the customer's wider technology strategy. You'll retain your technical credibility while becoming increasingly involved in strategy, architecture, commercial decision-making and C-Level customer engagement . Salary: £80,000 + Benefits Location: UK Wide Hybrid working with customer-site travel and occasional travel to UK offices. Candidates must hold, or be capable of obtaining, SC Security Clearance . Interested? For a confidential conversation, contact: Tim Davey - InfraView (see below) Customer Design Authority - Cloud £80,000 + Benefits UK Wide | Hybrid/Customer Facing
Aug 19, 2026
Full time
Customer Design Authority - Cloud £80,000 + Benefits UK Wide | Hybrid/Customer Facing Are you an experienced Cloud Architect, Solutions Architect or Technical Design Authority ready to take the next step beyond individual project delivery? InfraView is exclusively recruiting a Customer Design Authority - Cloud for one of the UK's leading Managed Services & Technology Solutions Providers. *MSP/IT Solutions Provider experience is ESSENTIAL* We're specifically looking for candidates who have worked within a Managed Service Provider, IT Solutions Provider, VAR, Systems Integrator or Technology Consultancy environment. This is a senior, strategic and highly customer-facing position where you'll become the trusted technical authority for a portfolio of major enterprise customers. Rather than simply designing a solution, delivering a project and moving onto the next one, you'll take ownership of the customer's wider technology strategy - working directly with CIOs, Heads of IT and senior technology leaders to define roadmaps, shape investment decisions and ensure their technology continues to support their business objectives. The Role You'll operate across Pre-Sales, Professional Services and Managed Services , providing architectural leadership throughout the customer life cycle. You'll be responsible for: Becoming the trusted technical advisor to a portfolio of enterprise customers Building strong relationships with CIOs, Heads of IT and senior stakeholders Understanding customers' business objectives and translating them into technology strategy Defining Cloud, Infrastructure and Technology Roadmaps Providing architectural governance across complex customer environments Working within Enterprise Architecture frameworks and design principles Translating business requirements into architectural building blocks Reviewing and approving High-Level Designs, Low-Level Designs and Scopes of Work Providing architectural input into major customer transformation projects Working closely with Pre-Sales and Solutions Architecture teams on new solutions and enhancements Supporting Professional Services and Operational teams with complex technical challenges Identifying opportunities to modernise, optimise and transform customer environments Reviewing capacity, life cycle, End-of-Support and End-of-Sale requirements Helping customers optimise their technology investments Identifying technical and commercial opportunities across your accounts Ensuring customer solutions remain secure, relevant, scalable and commercially effective Technology Experience Your core expertise will be within Cloud & IT Infrastructure , with strong knowledge across areas such as: Microsoft Azure Public/Private/Hybrid Cloud VMware Data Centre & Infrastructure Windows & Linux environments Veeam NetApp Dell EMC Enterprise Architecture HLD/LLD Cloud migration & transformation Technology Roadmaps Managed Services Broader knowledge across Networking, Security, Zero Trust and Unified Communications would be advantageous, but you don't need to be the deepest technical specialist across every discipline. The key is having the architectural breadth to understand the entire customer technology landscape and the credibility to bring the right technical specialists into the conversation when required. What We're Looking For You'll be a seasoned technology professional who has previously operated at senior architecture/technical authority level . You may currently be working as a: Cloud Architect | Principal Cloud Architect | Solutions Architect | Technical Architect | Enterprise Architect | Customer Architect | Technical Design Authority | Customer Design Authority You'll need demonstrable experience: Designing complex enterprise Cloud & Infrastructure solutions Creating strategic technology roadmaps Operating within Enterprise Architecture principles Engaging directly with enterprise customers Presenting and communicating independently at C-Level Advising senior stakeholders on technical and commercial technology decisions Working across Pre-Sales, Professional Services and Managed Services Translating business requirements into technical strategy Providing architectural governance across complex customer environments This role requires someone accustomed to managing multiple external customer relationships and technology environments rather than supporting a single internal IT estate. What Success Looks Like You'll become the person your customers call when they're considering: Where does our technology need to go next? You'll understand their business, their technology estate and their strategic objectives - allowing you to challenge existing thinking and recommend the right technology investments. Success will mean: Becoming a genuine trusted advisor to senior customer stakeholders Developing long-term strategic technology roadmaps Improving customer technology performance and resilience Reducing technical and security risk Identifying opportunities for innovation and transformation Improving the commercial efficiency of customer environments Supporting successful delivery of complex transformation programmes Identifying opportunities for account growth through genuine customer need The Opportunity This is an excellent opportunity for a senior Cloud Architect who wants to move from: Designing individual solutions ? Owning the customer's wider technology strategy. You'll retain your technical credibility while becoming increasingly involved in strategy, architecture, commercial decision-making and C-Level customer engagement . Salary: £80,000 + Benefits Location: UK Wide Hybrid working with customer-site travel and occasional travel to UK offices. Candidates must hold, or be capable of obtaining, SC Security Clearance . Interested? For a confidential conversation, contact: Tim Davey - InfraView (see below) Customer Design Authority - Cloud £80,000 + Benefits UK Wide | Hybrid/Customer Facing
Gill Cooke Personnel Ltd T/A The Recruitment Group
Bagworth, Leicestershire
Customer Service Advisor - £14 per Hour + Overtime Location: Coalville, Leicestershire The Recruitment Group is looking for enthusiastic, confident and customer-focused Customer Service Advisors to join a friendly team supporting a range of exciting fundraising projects. This is a fantastic opportunity for someone who enjoys speaking to people, solving problems and providing excellent customer service. You'll be a key point of contact for both clients and customers, helping to resolve queries, manage complaints and ensure everyone receives a positive experience. If you're a great communicator, naturally helpful and thrive in a busy environment, we'd love to hear from you! Pay & Benefits: . £14.00 per hour . Weekly pay . Overtime paid after 45 hours per week . Full-time temporary contract . Additional Saturday shifts may be available . Friendly and supportive working environment . Fun team activities throughout the contract . Full training provided Working Hours: Monday to Friday, 08:30-17:00 Flexibility with hours will be required. Additional Saturday shifts may also be available. About the Role: As a Customer Service Advisor, you'll be an important part of the team, acting as a key point of contact for both clients and customers. You'll handle a variety of enquiries, provide support, resolve problems and make sure issues are dealt with quickly and professionally. No two conversations will necessarily be the same. You'll need to listen carefully, understand what the customer or client needs and find the best solution. You'll also be responsible for handling complaints, turning potentially difficult situations into positive customer experiences wherever possible. This is a busy and fast-paced role, so you'll need to be confident managing multiple enquiries, staying calm under pressure and maintaining a professional and friendly approach at all times. Your Responsibilities: . Handling inbound and outbound customer calls . Liaising with both clients and customers . Responding to customer queries and enquiries . Providing accurate and helpful information . Managing and resolving customer complaints professionally . Investigating issues and finding appropriate solutions . Escalating more complex issues when required . Building and maintaining positive relationships with clients and customers . Responding to emails and webchat enquiries . Guiding customers through online ordering processes . Maintaining accurate customer records and updating the CRM system . Carrying out basic data entry . Documenting conversations, outcomes and actions taken . Following up on outstanding queries and tasks . Working closely with colleagues to resolve issues . Managing multiple tasks and priorities in a fast-paced environment What We're Looking For: We're looking for someone who is friendly, confident, professional and genuinely enjoys helping people. You'll ideally have: . Previous experience in customer service, call centre, contact centre, customer advisor or account management . Excellent communication and listening skills . The confidence to speak to customers and clients over the telephone . Strong problem-solving skills . The ability to handle complaints calmly and professionally . Excellent organisational and time-management skills . Strong attention to detail . Good computer literacy . The ability to use multiple systems and manage information accurately . The ability to work efficiently in a fast-paced environment . A positive and proactive attitude . The ability to work independently and as part of a team . A reliable and hardworking approach Why Join Us? This is more than just answering calls. You'll be an important part of a friendly team, helping customers and clients every day and playing a key role in delivering a great service. You'll have the opportunity to develop your customer service, communication and problem-solving skills while working in a supportive and welcoming environment. With £14 per hour, weekly pay and overtime available after 45 hours, this is a great opportunity for someone looking for a full-time temporary role with additional hours available. Interested? If you think this Customer Service Advisor role could be right for you, get in touch with Charlotte at The Recruitment Group's Loughborough branch today. Call: (phone number removed) Email: (url removed) We'd love to hear from you! GDPR Data Protection If you would like to know how we will store and process your data, please visit The Recruitment Group's home page to read our GDPR Data Protection information.
Aug 19, 2026
Seasonal
Customer Service Advisor - £14 per Hour + Overtime Location: Coalville, Leicestershire The Recruitment Group is looking for enthusiastic, confident and customer-focused Customer Service Advisors to join a friendly team supporting a range of exciting fundraising projects. This is a fantastic opportunity for someone who enjoys speaking to people, solving problems and providing excellent customer service. You'll be a key point of contact for both clients and customers, helping to resolve queries, manage complaints and ensure everyone receives a positive experience. If you're a great communicator, naturally helpful and thrive in a busy environment, we'd love to hear from you! Pay & Benefits: . £14.00 per hour . Weekly pay . Overtime paid after 45 hours per week . Full-time temporary contract . Additional Saturday shifts may be available . Friendly and supportive working environment . Fun team activities throughout the contract . Full training provided Working Hours: Monday to Friday, 08:30-17:00 Flexibility with hours will be required. Additional Saturday shifts may also be available. About the Role: As a Customer Service Advisor, you'll be an important part of the team, acting as a key point of contact for both clients and customers. You'll handle a variety of enquiries, provide support, resolve problems and make sure issues are dealt with quickly and professionally. No two conversations will necessarily be the same. You'll need to listen carefully, understand what the customer or client needs and find the best solution. You'll also be responsible for handling complaints, turning potentially difficult situations into positive customer experiences wherever possible. This is a busy and fast-paced role, so you'll need to be confident managing multiple enquiries, staying calm under pressure and maintaining a professional and friendly approach at all times. Your Responsibilities: . Handling inbound and outbound customer calls . Liaising with both clients and customers . Responding to customer queries and enquiries . Providing accurate and helpful information . Managing and resolving customer complaints professionally . Investigating issues and finding appropriate solutions . Escalating more complex issues when required . Building and maintaining positive relationships with clients and customers . Responding to emails and webchat enquiries . Guiding customers through online ordering processes . Maintaining accurate customer records and updating the CRM system . Carrying out basic data entry . Documenting conversations, outcomes and actions taken . Following up on outstanding queries and tasks . Working closely with colleagues to resolve issues . Managing multiple tasks and priorities in a fast-paced environment What We're Looking For: We're looking for someone who is friendly, confident, professional and genuinely enjoys helping people. You'll ideally have: . Previous experience in customer service, call centre, contact centre, customer advisor or account management . Excellent communication and listening skills . The confidence to speak to customers and clients over the telephone . Strong problem-solving skills . The ability to handle complaints calmly and professionally . Excellent organisational and time-management skills . Strong attention to detail . Good computer literacy . The ability to use multiple systems and manage information accurately . The ability to work efficiently in a fast-paced environment . A positive and proactive attitude . The ability to work independently and as part of a team . A reliable and hardworking approach Why Join Us? This is more than just answering calls. You'll be an important part of a friendly team, helping customers and clients every day and playing a key role in delivering a great service. You'll have the opportunity to develop your customer service, communication and problem-solving skills while working in a supportive and welcoming environment. With £14 per hour, weekly pay and overtime available after 45 hours, this is a great opportunity for someone looking for a full-time temporary role with additional hours available. Interested? If you think this Customer Service Advisor role could be right for you, get in touch with Charlotte at The Recruitment Group's Loughborough branch today. Call: (phone number removed) Email: (url removed) We'd love to hear from you! GDPR Data Protection If you would like to know how we will store and process your data, please visit The Recruitment Group's home page to read our GDPR Data Protection information.
Temporary Customer Service Advisor - Redhill Location: Redhill Contract Type: Temporary Salary: 13.00 We're looking for a friendly, organised, and proactive Customer Service Advisor to join a supportive team on a temporary basis. This is a great opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering excellent service. Key Responsibilities Handle inbound customer queries via phone, email, and live chat Resolve customer issues efficiently, aiming for first-contact resolution Accurately log calls and update customer records on our CRM system Liaise with internal departments to ensure customer needs are met Process orders, returns, and complaints in line with company procedures Maintain a professional and positive manner at all times What We're Looking For Previous experience in a customer service or contact centre role (preferred but not essential) Excellent verbal and written communication skills Strong attention to detail and problem-solving ability Confident using computer systems and standard office software Ability to work well under pressure and manage multiple queries at once Punctual, reliable, and a great team player What We Offer Immediate start available Full training provided Free on-site parking Easy access from Redhill train station Friendly, supportive team environment If you're available immediately and looking for a rewarding temporary role in customer service, we'd love to hear from you! Apply now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Aug 19, 2026
Seasonal
Temporary Customer Service Advisor - Redhill Location: Redhill Contract Type: Temporary Salary: 13.00 We're looking for a friendly, organised, and proactive Customer Service Advisor to join a supportive team on a temporary basis. This is a great opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering excellent service. Key Responsibilities Handle inbound customer queries via phone, email, and live chat Resolve customer issues efficiently, aiming for first-contact resolution Accurately log calls and update customer records on our CRM system Liaise with internal departments to ensure customer needs are met Process orders, returns, and complaints in line with company procedures Maintain a professional and positive manner at all times What We're Looking For Previous experience in a customer service or contact centre role (preferred but not essential) Excellent verbal and written communication skills Strong attention to detail and problem-solving ability Confident using computer systems and standard office software Ability to work well under pressure and manage multiple queries at once Punctual, reliable, and a great team player What We Offer Immediate start available Full training provided Free on-site parking Easy access from Redhill train station Friendly, supportive team environment If you're available immediately and looking for a rewarding temporary role in customer service, we'd love to hear from you! Apply now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Do you enjoy solving problems and providing excellent customer service in a fast-paced environment? This is an exciting opportunity for a Fleet Coordinator to join a leading logistics business based in Appleton, Warrington, providing essential support to HGV drivers and the wider fleet operation. As a Fleet Coordinator, you'll play a key role in ensuring vehicle breakdowns, repairs and maintenance are managed efficiently, helping to keep a large commercial fleet operating safely and effectively. This Fleet Coordinator role would suit someone with previous customer service, logistics or fleet administration experience who enjoys working in a busy environment, can think on their feet and takes pride in delivering excellent service. You'll work closely with drivers, suppliers and internal teams, taking ownership of fleet incidents from start to finish. Due to the location and limited public transport links, candidates will ideally have their own transport to commute to site. What will you get in return for your work as a Fleet Coordinator? 12.82 - 15.52 per hour Weekly pay Working shifts: Monday to Friday, 8:00am - 5:00pm - 12.82/hour 4 days on/4 days off 6:00am - 6:00pm - 13.32/hour 4 days on/4 days off 6:00pm - 6:00am - 15.52/hour Temporary assignment until the end of the year, with the potential for longer-term opportunities Opportunity to earn overtime at enhanced rates Performance-related bonus scheme Free on-site parking Paid annual leave (accrued) Enjoy a regular Monday to Friday working pattern with your weekends free Opportunity to join a leading logistics business within a supportive and friendly team Valuable experience working within a busy fleet and logistics operation What will you be doing as a Fleet Coordinator? Managing and coordinating vehicle breakdowns, repairs and routine maintenance with external suppliers Responding to driver calls and resolving fleet-related queries within agreed timescales Assessing reported vehicle defects and determining the appropriate course of action Taking ownership of fleet incidents, liaising with accident management providers and operational teams through to resolution Updating operations teams with repair progress and estimated completion times Maintaining accurate fleet records, including breakdowns, defects and purchase orders Updating and maintaining the internal fleet management system Ensuring vehicle maintenance records are compliant with company procedures and legislative requirements Monitoring supplier performance to ensure agreed service levels are achieved Completing incident escalation documentation where required Supporting the wider Fleet Administration team, including holiday cover Keeping up to date with internal processes and operational updates We would LOVE to hear from you if you have the following skills and experience: Previous experience as a Fleet Coordinator, Fleet Administrator, Transport Administrator, Logistics Coordinator, Logistics Administrator, Customer Service Advisor, Helpdesk Advisor, Operations Administrator or Transport Planner Previous experience working within a customer service, logistics, fleet or transport environment Excellent communication and interpersonal skills with the confidence to build relationships at all levels Strong organisational skills with the ability to manage multiple priorities Excellent attention to detail and accuracy Good problem-solving skills with the ability to remain calm under pressure Competent using Microsoft Excel, Word and Outlook, with accurate keyboard skills Ability to work independently whilst also contributing to a collaborative team GCSEs (or equivalent) in English and Maths would be advantageous A full UK driving licence and access to your own vehicle is highly desirable due to the location in Appleton, Warrington and limited public transport links. Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Aug 19, 2026
Seasonal
Do you enjoy solving problems and providing excellent customer service in a fast-paced environment? This is an exciting opportunity for a Fleet Coordinator to join a leading logistics business based in Appleton, Warrington, providing essential support to HGV drivers and the wider fleet operation. As a Fleet Coordinator, you'll play a key role in ensuring vehicle breakdowns, repairs and maintenance are managed efficiently, helping to keep a large commercial fleet operating safely and effectively. This Fleet Coordinator role would suit someone with previous customer service, logistics or fleet administration experience who enjoys working in a busy environment, can think on their feet and takes pride in delivering excellent service. You'll work closely with drivers, suppliers and internal teams, taking ownership of fleet incidents from start to finish. Due to the location and limited public transport links, candidates will ideally have their own transport to commute to site. What will you get in return for your work as a Fleet Coordinator? 12.82 - 15.52 per hour Weekly pay Working shifts: Monday to Friday, 8:00am - 5:00pm - 12.82/hour 4 days on/4 days off 6:00am - 6:00pm - 13.32/hour 4 days on/4 days off 6:00pm - 6:00am - 15.52/hour Temporary assignment until the end of the year, with the potential for longer-term opportunities Opportunity to earn overtime at enhanced rates Performance-related bonus scheme Free on-site parking Paid annual leave (accrued) Enjoy a regular Monday to Friday working pattern with your weekends free Opportunity to join a leading logistics business within a supportive and friendly team Valuable experience working within a busy fleet and logistics operation What will you be doing as a Fleet Coordinator? Managing and coordinating vehicle breakdowns, repairs and routine maintenance with external suppliers Responding to driver calls and resolving fleet-related queries within agreed timescales Assessing reported vehicle defects and determining the appropriate course of action Taking ownership of fleet incidents, liaising with accident management providers and operational teams through to resolution Updating operations teams with repair progress and estimated completion times Maintaining accurate fleet records, including breakdowns, defects and purchase orders Updating and maintaining the internal fleet management system Ensuring vehicle maintenance records are compliant with company procedures and legislative requirements Monitoring supplier performance to ensure agreed service levels are achieved Completing incident escalation documentation where required Supporting the wider Fleet Administration team, including holiday cover Keeping up to date with internal processes and operational updates We would LOVE to hear from you if you have the following skills and experience: Previous experience as a Fleet Coordinator, Fleet Administrator, Transport Administrator, Logistics Coordinator, Logistics Administrator, Customer Service Advisor, Helpdesk Advisor, Operations Administrator or Transport Planner Previous experience working within a customer service, logistics, fleet or transport environment Excellent communication and interpersonal skills with the confidence to build relationships at all levels Strong organisational skills with the ability to manage multiple priorities Excellent attention to detail and accuracy Good problem-solving skills with the ability to remain calm under pressure Competent using Microsoft Excel, Word and Outlook, with accurate keyboard skills Ability to work independently whilst also contributing to a collaborative team GCSEs (or equivalent) in English and Maths would be advantageous A full UK driving licence and access to your own vehicle is highly desirable due to the location in Appleton, Warrington and limited public transport links. Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
JOB DESCRIPTION The Guinness Partnership are seeking a mission-driven Independent Living Manager to manage our housing support services across Torbay, Exeter and Tiverton. Reporting to the Head of Independent Living, you will be responsible for overseeing and monitoring the delivery of intensive housing management services for older people, whilst managing a team of Independent Living Advisors working on site. You will be part of a team with other Independent Living Managers who fulfil the same role in locations across the UK. Flexibility is key, as we require someone comfortable with agile working, able to travel between various schemes across Torbay, Exeter and Tiverton. Key responsibilities Team management: You will manage and develop a team of Independent Living Advisors, ensuring they provide a high-quality, responsive and person-centred service that meets the needs of our residents. Performance & reporting: You will monitor the service against key performance indicators & produce monthly written progress reports. Team development: You will train and develop a strong staff team, motivating them to embrace the Guinness service style and manage any performance issues as required. Stakeholder engagement : You will work closely with key agencies and local businesses to positively promote the aims of the service and encourage support from partners in the community where appropriate. Resident satisfaction : You will be a great relationship builder to ensure our residents receive the best service possible. Planning and prioritising : No two days are ever the same, and you will have a busy schedule, so good time management is essential. Essential criteria A full UK driving licence and access to your own vehicle. Demonstrates a sensitive and supportive approach to vulnerable people. Ability to work successfully with a diverse range of customers and partner agencies. Commitment to, and a good understanding of, services that enable people with support needs to live as independently as possible. Good communication skills, including interpersonal, written and computer literacy. To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria. Interviews will take place in person at our Exeter office during the week commencing 14th September. Please note: This position will require a basic DBS check which will be paid for by The Guinness Partnership. TGPCVL
Aug 19, 2026
Full time
JOB DESCRIPTION The Guinness Partnership are seeking a mission-driven Independent Living Manager to manage our housing support services across Torbay, Exeter and Tiverton. Reporting to the Head of Independent Living, you will be responsible for overseeing and monitoring the delivery of intensive housing management services for older people, whilst managing a team of Independent Living Advisors working on site. You will be part of a team with other Independent Living Managers who fulfil the same role in locations across the UK. Flexibility is key, as we require someone comfortable with agile working, able to travel between various schemes across Torbay, Exeter and Tiverton. Key responsibilities Team management: You will manage and develop a team of Independent Living Advisors, ensuring they provide a high-quality, responsive and person-centred service that meets the needs of our residents. Performance & reporting: You will monitor the service against key performance indicators & produce monthly written progress reports. Team development: You will train and develop a strong staff team, motivating them to embrace the Guinness service style and manage any performance issues as required. Stakeholder engagement : You will work closely with key agencies and local businesses to positively promote the aims of the service and encourage support from partners in the community where appropriate. Resident satisfaction : You will be a great relationship builder to ensure our residents receive the best service possible. Planning and prioritising : No two days are ever the same, and you will have a busy schedule, so good time management is essential. Essential criteria A full UK driving licence and access to your own vehicle. Demonstrates a sensitive and supportive approach to vulnerable people. Ability to work successfully with a diverse range of customers and partner agencies. Commitment to, and a good understanding of, services that enable people with support needs to live as independently as possible. Good communication skills, including interpersonal, written and computer literacy. To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria. Interviews will take place in person at our Exeter office during the week commencing 14th September. Please note: This position will require a basic DBS check which will be paid for by The Guinness Partnership. TGPCVL
Apex Focus Group collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible virtual part-time market research opportunities that influence real products, services, and customer experiences. Role Overview We are welcoming participants from all backgrounds, including anyone looking for customer service administrator advisor roles, to take part in upcoming market research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online. This is a casual, project-based opportunity ideal for anyone interested in taking part in research on a part time basis, depending on their availability and profile fit. Requirements Access to a smartphone, tablet, or computer with a functional camera Reliable internet connection Ability to read instructions carefully and provide honest, detailed feedback An active email address to receive study invitations and participation details Benefits Take part only in studies that match your interests and schedule Research types include telecommute or in-person focus groups, virtual interviews, product testing, and other feedback activities No previous customer service administrator advisor experience needed. Just a willingness to share your opinions Some studies may include early access to new products or services before launch Many studies offer compensation, which varies by study type and duration Compensation: Amount varies based on the selected focus group or research assignment. If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible part-time, telecommute roles, we invite you to submit your interest online today. Use the 'Apply' button to apply for this position now. Important Notice - No Fees Required Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.
Aug 19, 2026
Full time
Apex Focus Group collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible virtual part-time market research opportunities that influence real products, services, and customer experiences. Role Overview We are welcoming participants from all backgrounds, including anyone looking for customer service administrator advisor roles, to take part in upcoming market research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online. This is a casual, project-based opportunity ideal for anyone interested in taking part in research on a part time basis, depending on their availability and profile fit. Requirements Access to a smartphone, tablet, or computer with a functional camera Reliable internet connection Ability to read instructions carefully and provide honest, detailed feedback An active email address to receive study invitations and participation details Benefits Take part only in studies that match your interests and schedule Research types include telecommute or in-person focus groups, virtual interviews, product testing, and other feedback activities No previous customer service administrator advisor experience needed. Just a willingness to share your opinions Some studies may include early access to new products or services before launch Many studies offer compensation, which varies by study type and duration Compensation: Amount varies based on the selected focus group or research assignment. If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible part-time, telecommute roles, we invite you to submit your interest online today. Use the 'Apply' button to apply for this position now. Important Notice - No Fees Required Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 19, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Service Advisor Location - Manchester Salary - £28.000 to £30,000 DOE Monday to Friday. - 08:00am to 17:30pm Day Shift 42.5 Hours Location - Manchester My client one of the leading Commercial Main Dealers globally is looking to expand their service department and requires an experienced Commercial Vehicle Service Advisor / Service Advisor / for their Manchester Depot. Understand and adhere to Service Core Process as set by the Brand and Company To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up Inform customer of outstanding recall campaigns and arrange for work to be completed Clarify for the customer and workshop the basis for the repair - Retail / Fleet / Warranty Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers. To promote additional workshop services/repairs where applicable Deal with customer needs over the phone and face-to-face with a professional and friendly approach. Carry out daily update calls to customers on vehicle progress in the workshop Follow up all 'No Show' bookings Skills and Qualifications of a Service Advisor Excellent communication skills Second to none Customer Service skills Enthusiasm and is hard working Self-motivated and a team player Previous Technical / Mechanical background would be a clear advantage Motor trade experience is essential Please contact Russ Skills or send CV to (url removed) Tel: (phone number removed) (mobile Friendly) (phone number removed)
Aug 19, 2026
Full time
Service Advisor Location - Manchester Salary - £28.000 to £30,000 DOE Monday to Friday. - 08:00am to 17:30pm Day Shift 42.5 Hours Location - Manchester My client one of the leading Commercial Main Dealers globally is looking to expand their service department and requires an experienced Commercial Vehicle Service Advisor / Service Advisor / for their Manchester Depot. Understand and adhere to Service Core Process as set by the Brand and Company To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up Inform customer of outstanding recall campaigns and arrange for work to be completed Clarify for the customer and workshop the basis for the repair - Retail / Fleet / Warranty Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers. To promote additional workshop services/repairs where applicable Deal with customer needs over the phone and face-to-face with a professional and friendly approach. Carry out daily update calls to customers on vehicle progress in the workshop Follow up all 'No Show' bookings Skills and Qualifications of a Service Advisor Excellent communication skills Second to none Customer Service skills Enthusiasm and is hard working Self-motivated and a team player Previous Technical / Mechanical background would be a clear advantage Motor trade experience is essential Please contact Russ Skills or send CV to (url removed) Tel: (phone number removed) (mobile Friendly) (phone number removed)
Paraplanner Horsham, West Sussex Hybrid (3 days in office, 2 WFH) Salary up to £45,000 + employee benefits This is a great opportunity for a Diploma-qualified paraplanner to progress their career with a well-established and fast-growing company. Building and maintaining a solid business support team is paramount to business success and will enable us to continue to deliver an excellent quality of service to our growing client base and support to our financial advisers. Role objective We are seeking a detail-oriented and analytical Paraplanner to join our team. In this role, you will work closely with financial advisers to support the financial planning process and ensure the delivery of high-quality advice to our clients. Duties & responsibilities Conduct comprehensive financial analysis to assist in the development of financial plans. Gather and organise client financial information, including income, expenses, assets, and liabilities. Use financial planning software to model various scenarios and projections. Prepare and review investment proposals and reports for clients. Collaborate with advisors to develop and implement customised financial strategies. Stay abreast of industry trends, regulations and changes in financial markets. Research financial products and investment opportunities. Ensure compliance with regulatory requirements and company policies. Maintain accurate and up-to-date client records. Company compliance Ensuring all tasks are carried out within FCA regulatory requirements. Notifying advisers of any complaints received and following appropriate procedures within the complaints handling process. Recording all correspondence. Ensuring that all dealings with clients are of an appropriate and entirely factual nature. Be committed to your own personal professional development, keeping knowledge up to date and attending any relevant learning sessions or other training arranged by the company. Other Undertake all other duties as reasonably required and directed. Person specification Qualifications To hold the CII Level 4 Diploma or equivalent. Desire to work towards Chartered status will be fully supported. Knowledge and experience Good knowledge of investments, pensions, personal tax, estate planning and protection (mortgages and equity release where applicable). Ability to perform basic tax calculations. Experience in maintaining good working relationships in the delivery of financial advice services or a similar environment. Ability to acquire, update and apply new skills and knowledge. Set your own goals and want to deliver agreed targets. IT skills Competent IT skills, including Word, Excel and Outlook. Experience in using financial services back-office systems (Genovo and/ or Intellliflo Office) to perform roles and manage client data efficiently and consistently in line with internal processes. Financial skills Ability to analyse financial issues and offer sound, reliable and professional advice. Ability to assess information, make comparisons and identify critical features. Ability to collate and present financial information. Ability to understand and analyse financial and non-financial data. Personal skills Communication: Ability to communicate effectively both verbally and in writing, and to deal with individuals at all levels. Team working: Ability to contribute as part of a team, and deal with individuals at all levels within the business. Professional integrity: The strength of character to explain a professional point while having empathy with a customer. Relations with others: The personal qualities and skills that promote open and constructive relations with colleagues and customers. Flexibility: The flexibility for and commitment to continual service development and improvement. Be able to work within defined business processes.
Aug 19, 2026
Full time
Paraplanner Horsham, West Sussex Hybrid (3 days in office, 2 WFH) Salary up to £45,000 + employee benefits This is a great opportunity for a Diploma-qualified paraplanner to progress their career with a well-established and fast-growing company. Building and maintaining a solid business support team is paramount to business success and will enable us to continue to deliver an excellent quality of service to our growing client base and support to our financial advisers. Role objective We are seeking a detail-oriented and analytical Paraplanner to join our team. In this role, you will work closely with financial advisers to support the financial planning process and ensure the delivery of high-quality advice to our clients. Duties & responsibilities Conduct comprehensive financial analysis to assist in the development of financial plans. Gather and organise client financial information, including income, expenses, assets, and liabilities. Use financial planning software to model various scenarios and projections. Prepare and review investment proposals and reports for clients. Collaborate with advisors to develop and implement customised financial strategies. Stay abreast of industry trends, regulations and changes in financial markets. Research financial products and investment opportunities. Ensure compliance with regulatory requirements and company policies. Maintain accurate and up-to-date client records. Company compliance Ensuring all tasks are carried out within FCA regulatory requirements. Notifying advisers of any complaints received and following appropriate procedures within the complaints handling process. Recording all correspondence. Ensuring that all dealings with clients are of an appropriate and entirely factual nature. Be committed to your own personal professional development, keeping knowledge up to date and attending any relevant learning sessions or other training arranged by the company. Other Undertake all other duties as reasonably required and directed. Person specification Qualifications To hold the CII Level 4 Diploma or equivalent. Desire to work towards Chartered status will be fully supported. Knowledge and experience Good knowledge of investments, pensions, personal tax, estate planning and protection (mortgages and equity release where applicable). Ability to perform basic tax calculations. Experience in maintaining good working relationships in the delivery of financial advice services or a similar environment. Ability to acquire, update and apply new skills and knowledge. Set your own goals and want to deliver agreed targets. IT skills Competent IT skills, including Word, Excel and Outlook. Experience in using financial services back-office systems (Genovo and/ or Intellliflo Office) to perform roles and manage client data efficiently and consistently in line with internal processes. Financial skills Ability to analyse financial issues and offer sound, reliable and professional advice. Ability to assess information, make comparisons and identify critical features. Ability to collate and present financial information. Ability to understand and analyse financial and non-financial data. Personal skills Communication: Ability to communicate effectively both verbally and in writing, and to deal with individuals at all levels. Team working: Ability to contribute as part of a team, and deal with individuals at all levels within the business. Professional integrity: The strength of character to explain a professional point while having empathy with a customer. Relations with others: The personal qualities and skills that promote open and constructive relations with colleagues and customers. Flexibility: The flexibility for and commitment to continual service development and improvement. Be able to work within defined business processes.
Parts Advisor Salary: 33500 per annum + Bonus Location: Exeter Job Type: Full-time, Permanent Hours: Monday to Friday - 7am to 4pm OR 9am to 6pm + 1 in 2 Saturday Mornings We are looking for an experienced Parts Advisor to join a leading commercial vehicle dealership based in Exeter. Parts Advisor Key Responsibilities Provide efficient parts support to the service and workshop teams. Maintain accurate stock levels and manage inventory. Order and source specialist parts when required. Carry out regular stock checks and ensure parts are correctly delivered. Deliver excellent customer service both internally and externally. Parts Advisor Requirements Previous experience in an automotive / commercial vehicle parts role. Strong IT and administration skills. Excellent communication and customer service skills. Full UK driving licence (essential). Parts Advisor Benefits Competitive salary of up to 33500 per annum Opportunity to work with a reputable multi-site dealership. Ongoing training and career development. How to Apply If you are interested in this Parts Advisor position in Croydon, please contact John Barnes on (phone number removed) , email (url removed) , or click Apply Now to submit your CV.
Aug 19, 2026
Full time
Parts Advisor Salary: 33500 per annum + Bonus Location: Exeter Job Type: Full-time, Permanent Hours: Monday to Friday - 7am to 4pm OR 9am to 6pm + 1 in 2 Saturday Mornings We are looking for an experienced Parts Advisor to join a leading commercial vehicle dealership based in Exeter. Parts Advisor Key Responsibilities Provide efficient parts support to the service and workshop teams. Maintain accurate stock levels and manage inventory. Order and source specialist parts when required. Carry out regular stock checks and ensure parts are correctly delivered. Deliver excellent customer service both internally and externally. Parts Advisor Requirements Previous experience in an automotive / commercial vehicle parts role. Strong IT and administration skills. Excellent communication and customer service skills. Full UK driving licence (essential). Parts Advisor Benefits Competitive salary of up to 33500 per annum Opportunity to work with a reputable multi-site dealership. Ongoing training and career development. How to Apply If you are interested in this Parts Advisor position in Croydon, please contact John Barnes on (phone number removed) , email (url removed) , or click Apply Now to submit your CV.
A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents. With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions. "Rethink Everything" is our philosophy - it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients. Office Manager - London (12-month contract) Our Corporate Services Unit is in charge of all the services required to manage the bank's offices across our locations. The office manager is responsible for the premises. In charge of organization and coordination of the office, procedures and resources to facilitate organizational effectiveness and efficiency. Starting September 26, we are looking for an Office Manager for our London office. YOUR ROLE Liaising with the internal Corporate Services department, the building manager and suppliers on all matters relating to premises, security and risk managementEnsuring the operational safety of the office for internal and external client and providing support (fire, security procedures, first aid and local regulations).Monitoring technical installationsChecking the maintenance of premises, furniture and technical installationsOverseeing the execution of contracts, managing contracts/orders, invoicing and paymentsEnsuring excellent relations with third parties (building managers, co-ownership, insurance, brokers)Managing internal customer requestsSupervising and coordinating all renovation and relocation projects (attending meetings,minutes, follow-up) in collaboration with the business expertEnsure that reception and lounge services are in line with the Group Hospitality guidelinesOverseeing the proper functioning of physical and electronic document archivingEnsuring compliance with best practice in terms of environmental, health and regulatory standards YOUR PROFILE Bachelor or Master Degree (Real Estate, Engineering, Facility Management, Hospitality).Successful experience as a building or site manager, office manager.Excellent time management skills and ability to manage multiple tasks and prioritize workExcellent written and oral communication skillsAttention to detail and problem solving skillsInitiative and a strong sense of customer satisfactionAbility to adapt and face challenging situationSolid organizational skills in a demanding environmentCompetence in MS Office (MS Word, Excel and Outlook, in particular), experience of email planning toolsLanguage skills : English required, French an asset. Our Maison's DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication. As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison's DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy. It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.
Aug 19, 2026
Full time
A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents. With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions. "Rethink Everything" is our philosophy - it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients. Office Manager - London (12-month contract) Our Corporate Services Unit is in charge of all the services required to manage the bank's offices across our locations. The office manager is responsible for the premises. In charge of organization and coordination of the office, procedures and resources to facilitate organizational effectiveness and efficiency. Starting September 26, we are looking for an Office Manager for our London office. YOUR ROLE Liaising with the internal Corporate Services department, the building manager and suppliers on all matters relating to premises, security and risk managementEnsuring the operational safety of the office for internal and external client and providing support (fire, security procedures, first aid and local regulations).Monitoring technical installationsChecking the maintenance of premises, furniture and technical installationsOverseeing the execution of contracts, managing contracts/orders, invoicing and paymentsEnsuring excellent relations with third parties (building managers, co-ownership, insurance, brokers)Managing internal customer requestsSupervising and coordinating all renovation and relocation projects (attending meetings,minutes, follow-up) in collaboration with the business expertEnsure that reception and lounge services are in line with the Group Hospitality guidelinesOverseeing the proper functioning of physical and electronic document archivingEnsuring compliance with best practice in terms of environmental, health and regulatory standards YOUR PROFILE Bachelor or Master Degree (Real Estate, Engineering, Facility Management, Hospitality).Successful experience as a building or site manager, office manager.Excellent time management skills and ability to manage multiple tasks and prioritize workExcellent written and oral communication skillsAttention to detail and problem solving skillsInitiative and a strong sense of customer satisfactionAbility to adapt and face challenging situationSolid organizational skills in a demanding environmentCompetence in MS Office (MS Word, Excel and Outlook, in particular), experience of email planning toolsLanguage skills : English required, French an asset. Our Maison's DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication. As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison's DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy. It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.
A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents. With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions. "Rethink Everything" is our philosophy - it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients. Office Manager - London (12-month contract) Our Corporate Services Unit is in charge of all the services required to manage the bank's offices across our locations. The office manager is responsible for the premises. In charge of organization and coordination of the office, procedures and resources to facilitate organizational effectiveness and efficiency. Starting September 26, we are looking for an Office Manager for our London office. YOUR ROLE Liaising with the internal Corporate Services department, the building manager and suppliers on all matters relating to premises, security and risk managementEnsuring the operational safety of the office for internal and external client and providing support (fire, security procedures, first aid and local regulations).Monitoring technical installationsChecking the maintenance of premises, furniture and technical installationsOverseeing the execution of contracts, managing contracts/orders, invoicing and paymentsEnsuring excellent relations with third parties (building managers, co-ownership, insurance, brokers)Managing internal customer requestsSupervising and coordinating all renovation and relocation projects (attending meetings,minutes, follow-up) in collaboration with the business expertEnsure that reception and lounge services are in line with the Group Hospitality guidelinesOverseeing the proper functioning of physical and electronic document archivingEnsuring compliance with best practice in terms of environmental, health and regulatory standards YOUR PROFILE Bachelor or Master Degree (Real Estate, Engineering, Facility Management, Hospitality).Successful experience as a building or site manager, office manager.Excellent time management skills and ability to manage multiple tasks and prioritize workExcellent written and oral communication skillsAttention to detail and problem solving skillsInitiative and a strong sense of customer satisfactionAbility to adapt and face challenging situationSolid organizational skills in a demanding environmentCompetence in MS Office (MS Word, Excel and Outlook, in particular), experience of email planning toolsLanguage skills : English required, French an asset. Our Maison's DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication. As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison's DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy. It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.
Aug 19, 2026
Full time
A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents. With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions. "Rethink Everything" is our philosophy - it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients. Office Manager - London (12-month contract) Our Corporate Services Unit is in charge of all the services required to manage the bank's offices across our locations. The office manager is responsible for the premises. In charge of organization and coordination of the office, procedures and resources to facilitate organizational effectiveness and efficiency. Starting September 26, we are looking for an Office Manager for our London office. YOUR ROLE Liaising with the internal Corporate Services department, the building manager and suppliers on all matters relating to premises, security and risk managementEnsuring the operational safety of the office for internal and external client and providing support (fire, security procedures, first aid and local regulations).Monitoring technical installationsChecking the maintenance of premises, furniture and technical installationsOverseeing the execution of contracts, managing contracts/orders, invoicing and paymentsEnsuring excellent relations with third parties (building managers, co-ownership, insurance, brokers)Managing internal customer requestsSupervising and coordinating all renovation and relocation projects (attending meetings,minutes, follow-up) in collaboration with the business expertEnsure that reception and lounge services are in line with the Group Hospitality guidelinesOverseeing the proper functioning of physical and electronic document archivingEnsuring compliance with best practice in terms of environmental, health and regulatory standards YOUR PROFILE Bachelor or Master Degree (Real Estate, Engineering, Facility Management, Hospitality).Successful experience as a building or site manager, office manager.Excellent time management skills and ability to manage multiple tasks and prioritize workExcellent written and oral communication skillsAttention to detail and problem solving skillsInitiative and a strong sense of customer satisfactionAbility to adapt and face challenging situationSolid organizational skills in a demanding environmentCompetence in MS Office (MS Word, Excel and Outlook, in particular), experience of email planning toolsLanguage skills : English required, French an asset. Our Maison's DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication. As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison's DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy. It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 19, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Inbound Customer Growth- Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Outbound Customer Growth- Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Performance & Collaboration- Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 19, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Inbound Customer Growth- Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Outbound Customer Growth- Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Performance & Collaboration- Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Job Title: Bodyshop Service Advisor / Estimator Salary: Basic Salary of between £32,000 - £36,000 per annum + bonus OTE Up to £42,000 Location: Maidstone, Kent, ME15 Hours: 42 Hours weekly (Monday - Thursday 8am - 5pm & Friday 8am 4.30pm) Permanent Full Time Our client is recruiting for an experienced and dedicated Bodyshop Advisor/Estimator to join their team at their premium branded car dealership in Maidstone, Kent. You will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to their aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed! This is a varied role combining traditional Service Advisor responsibilities with vehicle estimating, insurance claim management and bodyshop coordination. The successful candidate will be the main point of contact for customers, ensuring an outstanding customer experience from initial enquiry through to vehicle handover. You do not need to have Estimating experience to be considered for this role, our client are happy to consider an experience Bodyshop Service Advisor / Receptionist who is keen to progress into Estimating / Vehicle Damage Assessing. Responsibilities: Customer Service & Service Advisor Duties Managing customer bookings and scheduling repair work. Handling telephone, email and face-to-face customer enquiries. Welcoming customers and conducting vehicle inspections. Providing updates on repair progress and managing customer expectations. Ensuring a high standard of customer service at all times. Estimating & Insurance Liaison Preparing accurate bodyshop repair estimates. Managing and processing PSL insurance claims. Liaising with insurance companies, engineers and customers regarding repairs and authorisations. Maintaining accurate records and documentation. Bodyshop Coordination Coordinating customer visits and vehicle assessments. Working closely with technicians and the bodyshop team to ensure efficient workflow. Monitoring repair progress and ensuring completion within agreed timescales. Supporting the achievement of productivity and quality targets. Parts Management Sourcing, organising and ordering non-franchise parts. Liaising with suppliers to obtain competitive pricing and ensure timely delivery. Monitoring parts availability to minimise repair delays. What our client is Looking For Previous experience in a Bodyshop Estimator, Service Advisor or similar automotive role. Strong customer service and communication skills. Experience dealing with insurance claims and repair estimates is highly desirable. Good organisational skills with the ability to manage multiple tasks. Excellent attention to detail and administration skills. Ability to work effectively in a fast-paced environment. Knowledge of bodyshop repair processes and parts procurement would be advantageous. Full and valid UK driving licence Our client are happy to consider an experienced Service Advisor from a Bodyshop background who is keen to progress into a role as an Estimator / Vehicle Damage Assessor. To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment.
Aug 19, 2026
Full time
Job Title: Bodyshop Service Advisor / Estimator Salary: Basic Salary of between £32,000 - £36,000 per annum + bonus OTE Up to £42,000 Location: Maidstone, Kent, ME15 Hours: 42 Hours weekly (Monday - Thursday 8am - 5pm & Friday 8am 4.30pm) Permanent Full Time Our client is recruiting for an experienced and dedicated Bodyshop Advisor/Estimator to join their team at their premium branded car dealership in Maidstone, Kent. You will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to their aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed! This is a varied role combining traditional Service Advisor responsibilities with vehicle estimating, insurance claim management and bodyshop coordination. The successful candidate will be the main point of contact for customers, ensuring an outstanding customer experience from initial enquiry through to vehicle handover. You do not need to have Estimating experience to be considered for this role, our client are happy to consider an experience Bodyshop Service Advisor / Receptionist who is keen to progress into Estimating / Vehicle Damage Assessing. Responsibilities: Customer Service & Service Advisor Duties Managing customer bookings and scheduling repair work. Handling telephone, email and face-to-face customer enquiries. Welcoming customers and conducting vehicle inspections. Providing updates on repair progress and managing customer expectations. Ensuring a high standard of customer service at all times. Estimating & Insurance Liaison Preparing accurate bodyshop repair estimates. Managing and processing PSL insurance claims. Liaising with insurance companies, engineers and customers regarding repairs and authorisations. Maintaining accurate records and documentation. Bodyshop Coordination Coordinating customer visits and vehicle assessments. Working closely with technicians and the bodyshop team to ensure efficient workflow. Monitoring repair progress and ensuring completion within agreed timescales. Supporting the achievement of productivity and quality targets. Parts Management Sourcing, organising and ordering non-franchise parts. Liaising with suppliers to obtain competitive pricing and ensure timely delivery. Monitoring parts availability to minimise repair delays. What our client is Looking For Previous experience in a Bodyshop Estimator, Service Advisor or similar automotive role. Strong customer service and communication skills. Experience dealing with insurance claims and repair estimates is highly desirable. Good organisational skills with the ability to manage multiple tasks. Excellent attention to detail and administration skills. Ability to work effectively in a fast-paced environment. Knowledge of bodyshop repair processes and parts procurement would be advantageous. Full and valid UK driving licence Our client are happy to consider an experienced Service Advisor from a Bodyshop background who is keen to progress into a role as an Estimator / Vehicle Damage Assessor. To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment.
