Customer Services

Customer Service Advisor

Bletchley, Milton Keynes Temporary to Permanent

Starting on Monday 7th September, 9:00am - 6:00pm

12.85 per hour

• 5 days per week
• Working every other weekend required
• Rotating schedule with regular days off

Are you passionate about delivering exceptional customer service? Are you looking for a stable, full-time role with excellent benefits and a clear route to a permanent position?

Tate Recruitment is currently recruiting for Customer Service Advisors to join a busy and supportive customer experience team based in Milton Keynes. This is a fantastic opportunity to join a successful and growing business where you'll play a key role in delivering outstanding service to customers across multiple channels.

Training

Successful candidates must be available to attend a mandatory two-week training programme:

Monday to Friday, 11:00am - 8:00pm

Important: Full attendance during training is required, and no holidays can be taken during the first six weeks of employment.

The Role

As a Customer Service Advisor, you'll be the first point of contact for customers from around the world, providing support via telephone, email and live chat. You'll be joining a fast-paced, friendly team dedicated to delivering an exceptional customer experience.

Key Responsibilities

• Responding to inbound customer calls, emails and live chat enquiries
• Assisting customers with placing orders
• Providing updates on existing orders
• Advising customers on promotions, offers and discounts
• Handling queries regarding deliveries, returns and cancellations
• Resolving complaints professionally and efficiently
• Delivering first-class customer service at every interaction

About You

We're looking for individuals who:

• Have previous customer service experience
• Possess excellent communication skills, both written and verbal
• Have a professional and friendly approach
• Enjoy helping customers and resolving issues
• Are confident using multiple systems
• Thrive in a busy and fast-paced environment

Temporary to Permanent Opportunity

You'll initially join through Tate Recruitment on a weekly-paid timesheet basis for approximately three months. Following successful completion of this period, you'll transfer directly to the client as a permanent employee with no additional probation period.

Permanent Benefits

• Hybrid working opportunities following probation
• Monthly bonus opportunities
• Overtime available
• 28 days holiday, inclusive of Bank Holidays, increasing with length of service
• Employee reward vouchers
• 50% staff discount
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Modern breakout areas with pool tables and table tennis tables
• Free tea and coffee on site

Apply Today

If you're looking for a rewarding customer service role with long-term career prospects and a fantastic benefits package, we'd love to hear from you.

Apply now with your CV and a member of the Tate Recruitment team will be in touch to discuss the next steps.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.