Customer Coordinator - Mortgages

Customer Coordinator - Mortgages

Monday - Friday

(Potential for hybrid working based on business needs)

Base Salary: £25,000 + quartley performance bonus

Our client is a fast growing mortgage company revolutionising the process of lending. Expanding their team and searching for a Customer Coordinator.

We are seeking an enthusiastic and customer-focused individual to join our growing Customer Coordination team.

This is a predominantly telephone-based role, so confidence speaking with customers, building rapport over the phone, and delivering excellent customer service are essential. You will spend the majority of your working day contacting and supporting customers, managing relationships, arranging appointments, and helping guide clients through their journey.

Role:

As a Customer Coordinator, you will support clients and advisors throughout all stages of the mortgage journey, from initial enquiry through to completion. You will play an important role in delivering excellent customer service, converting opportunities into business, scheduling advisor appointments, and maintaining strong client relationships.

• Manage customer interactions throughout the mortgage process, including pre-application and post-completion support.
• Spend the majority of your day speaking with customers via telephone, providing guidance and support.
• Help customers prepare for appointments and ensure they have the information required.
• Manage advisor diaries and arrange appointments for new and existing customers.
• Contact and manage customers through various channels including CRM systems, introducer networks, and social media.
• Build and maintain strong customer relationships through excellent service and regular communication.
• Progress opportunities and support customers throughout their journey.
• Manage and prioritise multiple tasks effectively.

The successful candidate will be proactive, organised, and comfortable handling both inbound and outbound calls. You will be responsible for overcoming objections, explaining the benefits of our services, identifying opportunities, and ensuring every customer receives a positive and professional experience.

Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website.

Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.