Export Administrator

Export Administrator- £30,000- Permanent

We are recruiting for an experienced Export Administrator to join a busy and growing business with a strong international customer base.

This is an excellent opportunity for a highly organised and customer-focused administrator who enjoys working in a fast-paced environment. The successful candidate will play a key role in supporting export operations, coordinating international shipments, processing orders, and ensuring customers receive an exceptional service from order placement through to delivery.

Key Responsibilities

• Process export orders, quotations, and associated sales documentation accurately and efficiently.
• Produce and maintain export documentation, including commercial invoices, packing lists, shipping documentation, and certificates of origin where required.
• Coordinate domestic and international shipments with freight forwarders, couriers, shipping agents, and customs brokers.
• Track shipments and provide customers with regular updates on order progress, lead times, and delivery schedules.
• Ensure all export documentation complies with customer requirements, customs regulations, and international trade procedures.
• Investigate and resolve delivery issues, shipping discrepancies, and courier claims.
• Maintain accurate customer, order, and shipment records within company systems.
• Build and maintain strong relationships with international customers, distributors, and trade partners.
• Liaise with internal departments to ensure stock availability, order priorities, and customer requirements are communicated effectively.
• Work closely with warehouse, production, and logistics teams to ensure orders are dispatched on time.
• Manage a varied workload effectively, adapting to changing priorities and business demands.
• Support continuous improvement initiatives and maintain compliance with company policies and procedures.

Skills & Experience

Essential

• Previous experience in export administration, international sales support, logistics, customer service, or a similar role.
• Good understanding of export documentation and international shipping processes.
• Excellent organisational and communication skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Ability to work accurately and efficiently in a fast-paced environment.
• Competent user of Microsoft Office and order processing systems.

Desirable

• Experience within a manufacturing, distribution, wholesale, or export-led environment.
• Knowledge of Sage 200 or a similar ERP system.
• Understanding of Incoterms, customs procedures, and export compliance.
• Experience working with freight forwarders, customs brokers, and international courier providers.
• Experience dealing with export documentation, shipping claims, and overseas customer enquiries.

What's on Offer?

• Competitive salary
• Company pension scheme
• Ongoing training and development
• Supportive and collaborative working environment
• Genuine opportunities for career progression
• Employee discount scheme
• Free on-site parking