Ecommerce Customer Experience Manager

Customer Experience Manager - Indirect E-commerce
Location: London (3 days per week on-site)

Rate: 550- 650

If you care about what customers feel after they click-across third-party platforms, marketplaces and q-commerce-this is a chance to shape journeys that drive real growth. Our Client is hiring for a reputed client to lead indirect e-commerce customer experience, turning channel performance into measurable business impact.

What you'll be doing:
Lead partner and portfolio expansion across marketplaces and platforms, including Amazon, eBay and other e-commerce/q-commerce partners
Own customer experience excellence across acquisition, retention and engagement on third-party channels
Build and manage channel KPIs, using data analytics to spot trends and drive optimisation
Optimise content, touchpoints and customer interactions for brand consistency and conversion-tailored per channel
Make commercially grounded decisions that balance customer needs with revenue and profitability goals
Align internal teams and external partners in a matrixed, global environment (including regional teams, UX/UI and IT)
Stay ahead of evolving e-commerce trends, supporting agile change as platforms and consumer behaviour shift
Ensure customer experience initiatives comply with data privacy laws such as GDPR and CCPA

What you'll bring:
Hands-on experience managing indirect e-commerce channels in a large CPG environment, with a focus on marketplaces, e-retailers and q-commerce
Strong strategic and analytical mindset, turning insights into actions that improve performance
Demonstrated ability to influence and collaborate across departments and with external agency partners
Digital marketing integration awareness (SEO and performance marketing) to strengthen the overall customer experience
Technical savvy around e-commerce platforms, APIs and data flows to support seamless integration
Confidence working across regions, adapting approaches to different market contexts

Additional information:
Partner relationship management skills, including negotiation and building long-term relationships

Ready to elevate customer experience where brands don't fully control the shelf? Apply now and take ownership of journeys that customers remember-and that businesses grow from.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.