Job Description
Senior Operational Manager
Band 8c NHS
Location: Harrow
Rate: £53.98/ hour via Umbrella
Duration: Until March 2027
An exciting opportunity has arisen for an experienced senior operational leader to join a leading NHS organisation as Senior Operational Manager for Elective Access & Performance.
This is a high-profile role responsible for driving elective performance, patient access improvement, operational efficiency, and digital transformation initiatives across a complex healthcare environment. Reporting directly to the Director of Operations, you will play a key role in delivering national performance standards whilst leading service improvement and innovation programmes.
Key Responsibilities
- Lead the Trust-wide elective access agenda, ensuring delivery of RTT, cancer, DM01 and other key performance targets
- Chair performance and access improvement meetings, holding clinical and operational teams accountable for delivery
- Drive service redesign, productivity improvement and operational transformation programmes
- Develop and implement policies, SOPs and processes to improve patient access and operational performance
- Lead performance reporting, data analysis and business intelligence activities to influence strategic decision-making
- Work collaboratively with digital teams to support the optimisation of EPIC and other digital solutions across the organisation
- Manage senior operational teams, support workforce development and lead complex change programmes
- Represent the organisation at regional and external forums, developing effective partnerships across the wider healthcare system
About You
We are looking for a highly motivated and influential operational leader who can demonstrate:
- Significant senior operational management experience within the NHS or similarly complex healthcare environment
- Extensive knowledge of elective care pathways, RTT standards and NHS performance frameworks
- Experience leading large-scale service improvement, transformation and change initiatives
- Strong leadership, communication and stakeholder management skills
- Experience managing large budgets and delivering Cost Improvement Programmes (CIPs)
- Strong analytical skills with the ability to interpret complex operational, financial and performance data
- Experience of working with EPIC, EPR systems and performance reporting tools such as Power BI would be advantageous
