Customer Service Representative

Location: Telford (Onsite 5 Days Per Week)
Contract: 12 Month Temporary Contract - ASAP start
Hours: Full Time, Monday to Friday, shifts between 8:30am and 5:30pm
Pay Rate: 14.22 per hour

Do you thrive on helping people and delivering outstanding customer service? Are you confident building rapport over the phone and providing support when customers need it most?

We're looking for enthusiastic and customer-focused individuals to join a well-established financial services organisation in Telford. This is an excellent opportunity to join a busy, supportive team where you'll play a key role in helping customers with their annuity and policy servicing enquiries.

This is a highly customer-focused role, with most of your day spent speaking to customers, so we're looking for people who genuinely enjoy telephone-based customer service and are passionate about creating positive customer experiences.

The Role

• Managing a high volume of inbound and outbound customer calls
  Supporting customers with policy servicing and annuity enquiries
  Delivering a professional, friendly and solution-focused customer experience
  Processing customer requests and updating records accurately
  Completing administration tasks linked to customer interactions
  Maintaining high standards of accuracy and compliance at all times

What We're Looking For

• Excellent communication and customer service skills
  Confidence speaking with customers on the phone throughout the day
  Previous experience in customer service, administration or a contact centre environment
  Strong attention to detail and accuracy
  A positive, resilient and professional approach
  The ability to remain calm and focused while managing multiple enquiries

Training & Development

We want you to succeed from day one. You'll receive a structured 3 week accredited training programme, giving you the knowledge, tools and confidence needed to excel in the role.

What's On Offer?

• Competitive pay rate of 14.22 per hour
  Accredited training programme
  Valuable experience within a respected financial services organisation
  Supportive and collaborative team environment
  Modern Dress for Your Day culture
  Opportunity to develop customer service and financial services experience

If you're passionate about helping customers, enjoy working in a fast-paced environment and are looking for your next customer service opportunity, we'd love to hear from you.

Apply today and take the next step in your customer service career.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.