Planning Team Assistant

Freelance Planning Team Assistant (STATS) - Highways

Location: Guildford, Surrey Contract: Freelance, 2 days a week (16 hours) Duration: 6 months minimum Rate: £13.50 per hour/day

Carrington West is working with a leading highways contractor to find a Planning Team Assistant to join their busy planning team on a highways contract. This part-time freelance role is 2 days a week. You'll create STATS and permit requests and keep clients and internal teams updated, so works are delivered in line with contract requirements.

What you'll be doing

Creating STATS and permit requests received by email, by phone or through the Confirm dashboards, making sure they're accurate and on time
Keeping clients and internal staff updated on the progress of STATS
Monitoring in real time how quickly the team responds to requests for work, and helping meet service levels and performance targets
Allocating works instructions to operational staff
Helping the planning team with daily reports and tasks
Entering and retrieving data accurately across the business's systems
Supporting the Response Centre team and the wider business when needed
Following agreed protocols and procedures closely, and helping improve how the planning team works

Who you'll work with

Internally: the planning team and all staff working on the highways contract
Externally: client officers, designers, network coordinators and third-party STATS providers

What we're looking for

Essential:

Experience in a fast-paced, real-time environment
Strong IT skills, with accurate data entry and good keyboard skills
Excellent communication skills and a polite, professional phone manner
The ability to stay focused and make good decisions quickly under pressure

Desirable:

Working knowledge of highways maintenance activities
Experience with Confirm or other asset management systems and databases
A background in customer service, either face to face or by phone

About you

You're confident, organised and decisive, and you enjoy a role with lots of real-time contact with people. You can work on your own initiative and as part of a team, you're self-motivated and focused on results, and you pay close attention to detail and accuracy. You're comfortable working to deadlines and taking on ad hoc tasks when needed.

To find out more, apply now or contact Luke Clifford at Carrington West on (phone number removed) or (url removed).