An excellent opportunity to join a leading Herefordshire business as an IT Manager. This full-time, permanent position offers the chance to lead and develop the company s IT infrastructure, production systems, and support services. You will play a pivotal role in ensuring the reliable operation of IT systems while driving improvement projects across a dynamic and growing organisation. What you can expect Site based in Herefordshire Competitive salary and comprehensive benefits package. 33 days annual leave (including bank holidays). Range of financial, wellbeing, and lifestyle benefits. A role combining hands-on technical work with team leadership and strategic IT management. The opportunity to shape the ongoing evolution of IT infrastructure within a progressive, fast-growing business. A collaborative environment that values innovation, responsibility, and personal growth. What you will be doing Acting as the public face of IT, providing responsive and effective internal customer support. Operating as a hands-on Level 3 IT Engineer alongside the team, resolving complex issues when required. Ensuring the confidentiality, integrity, and availability of systems through robust security and maintenance practices, in collaboration with the Cyber Security Engineer. Managing IT staff and third-party suppliers to deliver stable, secure, and efficient technology operations. Planning and executing change initiatives to improve infrastructure, systems, and processes with minimal business disruption. Maintaining accurate IT documentation, change control procedures, and operational reference materials. Overseeing the helpdesk function to ensure high levels of service and issue resolution. Providing strong leadership, coaching, and development of direct reports. Troubleshooting system failures and implementing effective repair strategies to prevent recurrence. What you are looking for Proven experience in IT management or senior systems engineering within a multi-site or production environment. Hands-on technical expertise across infrastructure, networking, and systems administration. Strong leadership and people management skills with the ability to inspire and develop high-performing teams. Excellent stakeholder management and communication skills at all levels. Experience managing third-party IT partners and service contracts. Good understanding of cyber security principles and data integrity standards. Organised, proactive, and able to manage multiple priorities in a fast-paced environment. Recruitment Direct are working as an employment agency in relation to this vacancy, you must be able to prove your legal right to work in the UK to apply
Dec 08, 2025
Full time
An excellent opportunity to join a leading Herefordshire business as an IT Manager. This full-time, permanent position offers the chance to lead and develop the company s IT infrastructure, production systems, and support services. You will play a pivotal role in ensuring the reliable operation of IT systems while driving improvement projects across a dynamic and growing organisation. What you can expect Site based in Herefordshire Competitive salary and comprehensive benefits package. 33 days annual leave (including bank holidays). Range of financial, wellbeing, and lifestyle benefits. A role combining hands-on technical work with team leadership and strategic IT management. The opportunity to shape the ongoing evolution of IT infrastructure within a progressive, fast-growing business. A collaborative environment that values innovation, responsibility, and personal growth. What you will be doing Acting as the public face of IT, providing responsive and effective internal customer support. Operating as a hands-on Level 3 IT Engineer alongside the team, resolving complex issues when required. Ensuring the confidentiality, integrity, and availability of systems through robust security and maintenance practices, in collaboration with the Cyber Security Engineer. Managing IT staff and third-party suppliers to deliver stable, secure, and efficient technology operations. Planning and executing change initiatives to improve infrastructure, systems, and processes with minimal business disruption. Maintaining accurate IT documentation, change control procedures, and operational reference materials. Overseeing the helpdesk function to ensure high levels of service and issue resolution. Providing strong leadership, coaching, and development of direct reports. Troubleshooting system failures and implementing effective repair strategies to prevent recurrence. What you are looking for Proven experience in IT management or senior systems engineering within a multi-site or production environment. Hands-on technical expertise across infrastructure, networking, and systems administration. Strong leadership and people management skills with the ability to inspire and develop high-performing teams. Excellent stakeholder management and communication skills at all levels. Experience managing third-party IT partners and service contracts. Good understanding of cyber security principles and data integrity standards. Organised, proactive, and able to manage multiple priorities in a fast-paced environment. Recruitment Direct are working as an employment agency in relation to this vacancy, you must be able to prove your legal right to work in the UK to apply
Hire Desk Manager Location: Haydock Hours: MondayFriday, 07:3017:00 At Speedy, were more than the UKs leading hire provider were a team that prides itself on supporting each other, delivering brilliant service, and making every day a positive one. With the widest range of tools, specialist equipment, plant and support services, we help our customers get the job done and wed love you to be part of o click apply for full job details
Dec 08, 2025
Full time
Hire Desk Manager Location: Haydock Hours: MondayFriday, 07:3017:00 At Speedy, were more than the UKs leading hire provider were a team that prides itself on supporting each other, delivering brilliant service, and making every day a positive one. With the widest range of tools, specialist equipment, plant and support services, we help our customers get the job done and wed love you to be part of o click apply for full job details
The role This is an excellent opportunity for an experienced administrator to play a key role in supporting our friendly and dynamic Estates Services team. As an Estates Services Administrator, you will play a key role in the smooth running of our facilities and support the operations of a busy, fast-paced department by providing comprehensive and high-quality administrative support. This will involve: Covering reception duties and acting as the first point of contact for all estates enquiries Ensuring that visitors and contractors are greeted, signed in, and managed in accordance with school policies Managing the estates helpdesk, monitoring incoming jobs and allocating tasks to internal teams and external contractors Providing administrative support to the Head of Estates Services, the Estates Services Manager and the wider team, across areas such as security, waste management, procurement of materials/equipment, and internal communications About you We are looking for an enthusiastic and energetic individual, with a proactive and flexible approach to their work. You should be confident dealing with a wide variety of people and committed to delivering excellent customer service. A relevant qualification or equivalent experience in administration is essential, along with previous experience in an estates or facilities management environment. You will also need to be highly organised, comfortable managing multiple tasks, and proficient in using a range of software, including Microsoft Office. What we offer: When you join us, you become part of a community that appreciates and supports its team members. You will enjoy a range of benefits that reflects our appreciation: 50% contribution to premiums for the School's private health scheme Free Westfield Healthcare Free membership of dual-use Sports Centre (£25 annual joining fee) Free staff lunches in term-time School fee discount for children of Uppingham staff 25% Holiday Club discount for children Retail, gym, supermarket, cinema and restaurant discounts Cycle to work scheme Employee Assistance Programme Occupational Health Services Free annual flu jabs Recognised as a "Disability Confident" employer Recognised as a "Mindful" employer Favourable rates and terms with local nursery Complimentary staff ticket to selected School performances Discount at local coffee shop for Uppingham staff. For further details about this unique opportunity and to apply, please click the apply button. Closing date: Wednesday 10th December 2025. Interview date: Wednesday 17th December 2025. We reserve the right to close this vacancy early should we receive a sufficient number of applications Uppingham School is committed to safeguarding and promoting the welfare of children. Successful candidates must be willing to undergo full screening in accordance with Keeping Children Safe in Education (KSCiE), including an Enhanced Disclosure and Barring Service check. Issues relating to safeguarding and promoting the welfare of pupils will be explored at interview.
Dec 08, 2025
Full time
The role This is an excellent opportunity for an experienced administrator to play a key role in supporting our friendly and dynamic Estates Services team. As an Estates Services Administrator, you will play a key role in the smooth running of our facilities and support the operations of a busy, fast-paced department by providing comprehensive and high-quality administrative support. This will involve: Covering reception duties and acting as the first point of contact for all estates enquiries Ensuring that visitors and contractors are greeted, signed in, and managed in accordance with school policies Managing the estates helpdesk, monitoring incoming jobs and allocating tasks to internal teams and external contractors Providing administrative support to the Head of Estates Services, the Estates Services Manager and the wider team, across areas such as security, waste management, procurement of materials/equipment, and internal communications About you We are looking for an enthusiastic and energetic individual, with a proactive and flexible approach to their work. You should be confident dealing with a wide variety of people and committed to delivering excellent customer service. A relevant qualification or equivalent experience in administration is essential, along with previous experience in an estates or facilities management environment. You will also need to be highly organised, comfortable managing multiple tasks, and proficient in using a range of software, including Microsoft Office. What we offer: When you join us, you become part of a community that appreciates and supports its team members. You will enjoy a range of benefits that reflects our appreciation: 50% contribution to premiums for the School's private health scheme Free Westfield Healthcare Free membership of dual-use Sports Centre (£25 annual joining fee) Free staff lunches in term-time School fee discount for children of Uppingham staff 25% Holiday Club discount for children Retail, gym, supermarket, cinema and restaurant discounts Cycle to work scheme Employee Assistance Programme Occupational Health Services Free annual flu jabs Recognised as a "Disability Confident" employer Recognised as a "Mindful" employer Favourable rates and terms with local nursery Complimentary staff ticket to selected School performances Discount at local coffee shop for Uppingham staff. For further details about this unique opportunity and to apply, please click the apply button. Closing date: Wednesday 10th December 2025. Interview date: Wednesday 17th December 2025. We reserve the right to close this vacancy early should we receive a sufficient number of applications Uppingham School is committed to safeguarding and promoting the welfare of children. Successful candidates must be willing to undergo full screening in accordance with Keeping Children Safe in Education (KSCiE), including an Enhanced Disclosure and Barring Service check. Issues relating to safeguarding and promoting the welfare of pupils will be explored at interview.
IT Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £40,000 Service Desk Analyst A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits. >
Dec 08, 2025
Full time
IT Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £40,000 Service Desk Analyst A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits. >
Location: Hybrid Working London Office/Remote Reporting To: Helpdesk Manager Background: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance. Key Responsibilities: Act as the primary technical support contact for the client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt s ticketing system Ensure tickets are always kept up-to-date with case details Work collaboratively to support team members in IT related matters Provide troubleshooting assistance as required to the Technical Services team Escalate problems where necessary to management or third-party suppliers Undertake small to medium-sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team Ensure a high level of customer service and support is provided Assist with troubleshooting and resolving infrastructure issues Keep documentation and wiki up to date Skills and Knowledge: Ability to multitask, prioritise tasks and work well under pressure Excellent written and verbal communication skills Confident, clear, and professional telephone manner A genuine interest in technology and a willingness to learn Proactive and works well as part of a team or alone Exposure to, and support of, cloud based services: Microsoft Office 365 Microsoft Azure Package & discretionary benefits: 25 days annual leave plus an additional 2 days after 2 years service 5 days additional holiday purchase available Private medical insurance Heath cashback plan with Healthshield Pension scheme Life cover 4 x salary Season ticket loan Salary exchange benefits (ride2work, pension) Subsidised gym membership Employee referral scheme This role will be subject to an employment screening process and will require security clearance.
Dec 08, 2025
Full time
Location: Hybrid Working London Office/Remote Reporting To: Helpdesk Manager Background: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance. Key Responsibilities: Act as the primary technical support contact for the client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt s ticketing system Ensure tickets are always kept up-to-date with case details Work collaboratively to support team members in IT related matters Provide troubleshooting assistance as required to the Technical Services team Escalate problems where necessary to management or third-party suppliers Undertake small to medium-sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team Ensure a high level of customer service and support is provided Assist with troubleshooting and resolving infrastructure issues Keep documentation and wiki up to date Skills and Knowledge: Ability to multitask, prioritise tasks and work well under pressure Excellent written and verbal communication skills Confident, clear, and professional telephone manner A genuine interest in technology and a willingness to learn Proactive and works well as part of a team or alone Exposure to, and support of, cloud based services: Microsoft Office 365 Microsoft Azure Package & discretionary benefits: 25 days annual leave plus an additional 2 days after 2 years service 5 days additional holiday purchase available Private medical insurance Heath cashback plan with Healthshield Pension scheme Life cover 4 x salary Season ticket loan Salary exchange benefits (ride2work, pension) Subsidised gym membership Employee referral scheme This role will be subject to an employment screening process and will require security clearance.
Valor Hospitality Seaton House St Andrews
St. Andrews, Fife
Elevate Guest Experiences Front Office Manager Wanted! Seaton House, St Andrews is seeking an exceptional Front Office Manager to lead our Front Desk team. This pivotal role is perfect for a service-oriented professional who thrives in a dynamic environment and is passionate about delivering unparalleled guest service click apply for full job details
Dec 08, 2025
Full time
Elevate Guest Experiences Front Office Manager Wanted! Seaton House, St Andrews is seeking an exceptional Front Office Manager to lead our Front Desk team. This pivotal role is perfect for a service-oriented professional who thrives in a dynamic environment and is passionate about delivering unparalleled guest service click apply for full job details
Circa £40k role + Car allowance + Outstanding Benefits Due to our client's growing divisions, they are looking for an enthusiastic and self-motivated Senior Land Referencer to join their Infrastructure hub in Birmingham. This is an opportunity to join the market leading infrastructure team and support some of the country s biggest infrastructure schemes. To be a part of a growing land referencing team that has a substantial track record for delivering quality services. The vision of leadership is the ability to respond positively to challenges, and every opinion is heard. They are looking for a Land Referencing professional with experience in the industry who wants to grow as a consultant in a supportive environment, there will be amble opportunity to develop with the firm and to undertake continued professional development. Main tasks: Geospatial Data Handling: Geo-reference and digitise features from CAD and paper plans into ArcGIS. Manage, interpret, and analyse land data to ensure accurate mapping and referencing. Maintain and update geospatial data within the land system, ensuring consistency across relevant mapping layers. Land Referencing: Conduct detailed desktop and contact referencing to identify and verify affected parties. Undertake site visits for tasks such as door-knocking exercises and the posting of statutory notices. Document Production and Quality Assurance: Produce clear and accurate legal documentation, including order plans, books of reference, notices, and schedules. Adhere to quality assurance processes to ensure legal and technical accuracy. Stakeholder Engagement: Communicate effectively and empathetically with clients, stakeholders, and members of the public. Attend client and stakeholder meetings, providing insights and updates as required. Team Leadership and Coordination: Manage client expectations and understand project timelines to allocate tasks effectively to junior team members. Monitor team members time management and assist the project manager with end-of-month invoicing. Project Management Support: Understand programme and resource requirements to optimise project delivery. Assist with resource planning and task prioritisation in collaboration with the project manager. This job description is not exhaustive, and the jobholder may be required to undertake additional duties from time to time to ensure the smooth running of the team and office. What will it take to be successful? Our client would ideally like you to have Relevant bachelor s or master s degree in geography/planning or extensive work experience, in the production of books of reference, order plans, notices, and schedules and managing junior members of a team. Along with, knowledge of projects involving use of compulsory purchase would be an advantage (such as, Transport and Works Act, Compulsory Purchase Act, and the Planning Act). It is key that you are a competent GIS user (preferably ArcGIS) who can collect, interpret and use land. Valid UK driving licence and willingness to travel to rural and urban land referencing locations.
Dec 08, 2025
Full time
Circa £40k role + Car allowance + Outstanding Benefits Due to our client's growing divisions, they are looking for an enthusiastic and self-motivated Senior Land Referencer to join their Infrastructure hub in Birmingham. This is an opportunity to join the market leading infrastructure team and support some of the country s biggest infrastructure schemes. To be a part of a growing land referencing team that has a substantial track record for delivering quality services. The vision of leadership is the ability to respond positively to challenges, and every opinion is heard. They are looking for a Land Referencing professional with experience in the industry who wants to grow as a consultant in a supportive environment, there will be amble opportunity to develop with the firm and to undertake continued professional development. Main tasks: Geospatial Data Handling: Geo-reference and digitise features from CAD and paper plans into ArcGIS. Manage, interpret, and analyse land data to ensure accurate mapping and referencing. Maintain and update geospatial data within the land system, ensuring consistency across relevant mapping layers. Land Referencing: Conduct detailed desktop and contact referencing to identify and verify affected parties. Undertake site visits for tasks such as door-knocking exercises and the posting of statutory notices. Document Production and Quality Assurance: Produce clear and accurate legal documentation, including order plans, books of reference, notices, and schedules. Adhere to quality assurance processes to ensure legal and technical accuracy. Stakeholder Engagement: Communicate effectively and empathetically with clients, stakeholders, and members of the public. Attend client and stakeholder meetings, providing insights and updates as required. Team Leadership and Coordination: Manage client expectations and understand project timelines to allocate tasks effectively to junior team members. Monitor team members time management and assist the project manager with end-of-month invoicing. Project Management Support: Understand programme and resource requirements to optimise project delivery. Assist with resource planning and task prioritisation in collaboration with the project manager. This job description is not exhaustive, and the jobholder may be required to undertake additional duties from time to time to ensure the smooth running of the team and office. What will it take to be successful? Our client would ideally like you to have Relevant bachelor s or master s degree in geography/planning or extensive work experience, in the production of books of reference, order plans, notices, and schedules and managing junior members of a team. Along with, knowledge of projects involving use of compulsory purchase would be an advantage (such as, Transport and Works Act, Compulsory Purchase Act, and the Planning Act). It is key that you are a competent GIS user (preferably ArcGIS) who can collect, interpret and use land. Valid UK driving licence and willingness to travel to rural and urban land referencing locations.
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ
Dec 08, 2025
Full time
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
Dec 08, 2025
Full time
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work.? And it doesn't stop there. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential. More about the Team We are looking to recruit 2 Service Desk Engineers on a permanent basis. Reporting to the Service Desk Manager, this is a great career opportunity to join a large, organically growing, market leading managing agent. You will also analyse and resolve security breaches and vulnerability issues in a timely and accurate manner This role is based out of our Northwich office 5 days a week. More about your role As an IT service desk engineer you are essential in delivering a high-quality front-of-house IT service that continuously improves our customers' experience. The IT Service Desk will proactively develop and maintain strong, positive working relationships with customers and IT colleagues. More about you The ideal candidate will have experience in a similar role. Knowledge of MS Technologies such as Azure, Citrix and Service Now is desired. The successful candidate will: Have an MSP Background, Have worked in aService Desk role, Befamiliar with MS technologies The benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for.? We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:? Competitive salary, with a salary review yearly Pensionwith matched contributions up to 7% Excellent holiday package up to 35 days annual leavewith the option to buy or sell leave Cashback plan for healthcare costs up to £500 saving per year A bonus scheme for all colleagues at 2% Training anddevelopment Extra perks including huge discounts and offers from shops, cinemas and much?more? What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities JBRP1_UKTJ
Dec 07, 2025
Full time
Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work.? And it doesn't stop there. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential. More about the Team We are looking to recruit 2 Service Desk Engineers on a permanent basis. Reporting to the Service Desk Manager, this is a great career opportunity to join a large, organically growing, market leading managing agent. You will also analyse and resolve security breaches and vulnerability issues in a timely and accurate manner This role is based out of our Northwich office 5 days a week. More about your role As an IT service desk engineer you are essential in delivering a high-quality front-of-house IT service that continuously improves our customers' experience. The IT Service Desk will proactively develop and maintain strong, positive working relationships with customers and IT colleagues. More about you The ideal candidate will have experience in a similar role. Knowledge of MS Technologies such as Azure, Citrix and Service Now is desired. The successful candidate will: Have an MSP Background, Have worked in aService Desk role, Befamiliar with MS technologies The benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for.? We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:? Competitive salary, with a salary review yearly Pensionwith matched contributions up to 7% Excellent holiday package up to 35 days annual leavewith the option to buy or sell leave Cashback plan for healthcare costs up to £500 saving per year A bonus scheme for all colleagues at 2% Training anddevelopment Extra perks including huge discounts and offers from shops, cinemas and much?more? What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities JBRP1_UKTJ
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates click apply for full job details
Dec 07, 2025
Full time
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates click apply for full job details
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus
Dec 07, 2025
Full time
Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus
Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse, Scotland depot, and is covering Inverness and Dundee, so you must be based in Scotland, and a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Dec 07, 2025
Full time
Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse, Scotland depot, and is covering Inverness and Dundee, so you must be based in Scotland, and a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Are you an experienced Asset Manager with expertise in maintenance and asset validation? Do you want to join a world famous higher education institution, with unparalleled benefits, and the opportunity to work on a complex, multi faceted estate? We are seeking an experienced Engineering Asset Manager to join our client's Engineering Services Team. Within this Engineering Asset Manager role you will operate across multiple campus locations in London and you will be working closely with the engineering team to identify and manage assets. You will be responsible for conducting asset surveys, validating asset data, planning maintenance schedules in accordance to SFG20, utilising the CAFM system and performing audits to identify areas for improvements. This is the ideal role for an Technical M&E Engineer who has moved into an asset managers role and who wants to join a prestigious organisation and work on some of the most iconic campuses in the world! In addition to the chance to join a Russel Group University, in their award winning estates team you will also enjoy a wide ranging benefits package which will include: 30 days holiday + bank holidays + Christmas closure dates Enhanced Pension scheme A popular 35 hours working week Access to life long learning and development This Engineering Asset Managers role is predominantly site-based, requiring a technical hands-on approach, with some desk-based responsibilities. As an Asset Manager, you will: Conduct asset surveys and validate asset information Utilise the CAFM system (Planon) to manage asset documentation and performance data Ensure compliance with SFG20 maintenance guidelines and statutory requirements Support the creation and management of maintenance schedules Drive the accuracy of asset registers and ensure alignment with inspection data Work closely with internal teams and external stakeholders to deliver high-quality asset management solutions To be successful in your role as Engineering Asset Manager we are looking for candidates with: Proven experience as an Asset Manager or similar role, with a focus on planned maintenance and asset validation A technical M&E qualification would he highly desirable Strong expertise in CAFM systems (Planon preferred) Good understanding of SFG20 and statutory compliance Experience validating asset data through inspections Knowledge of building systems, asset life cycle management, and planned preventative maintenance (PPMs) Excellent attention to detail and communication skills Understanding of compliance, health & safety standards, and environmental considerations Desirable Relevant qualifications in asset or facilities management Familiarity with ISO maintenance standards Experience across a range of building types. If you are looking into 2026 and dreaming of a challenging but rewarding new position within building services asset management then this is the role for you! Please apply now.
Dec 07, 2025
Full time
Are you an experienced Asset Manager with expertise in maintenance and asset validation? Do you want to join a world famous higher education institution, with unparalleled benefits, and the opportunity to work on a complex, multi faceted estate? We are seeking an experienced Engineering Asset Manager to join our client's Engineering Services Team. Within this Engineering Asset Manager role you will operate across multiple campus locations in London and you will be working closely with the engineering team to identify and manage assets. You will be responsible for conducting asset surveys, validating asset data, planning maintenance schedules in accordance to SFG20, utilising the CAFM system and performing audits to identify areas for improvements. This is the ideal role for an Technical M&E Engineer who has moved into an asset managers role and who wants to join a prestigious organisation and work on some of the most iconic campuses in the world! In addition to the chance to join a Russel Group University, in their award winning estates team you will also enjoy a wide ranging benefits package which will include: 30 days holiday + bank holidays + Christmas closure dates Enhanced Pension scheme A popular 35 hours working week Access to life long learning and development This Engineering Asset Managers role is predominantly site-based, requiring a technical hands-on approach, with some desk-based responsibilities. As an Asset Manager, you will: Conduct asset surveys and validate asset information Utilise the CAFM system (Planon) to manage asset documentation and performance data Ensure compliance with SFG20 maintenance guidelines and statutory requirements Support the creation and management of maintenance schedules Drive the accuracy of asset registers and ensure alignment with inspection data Work closely with internal teams and external stakeholders to deliver high-quality asset management solutions To be successful in your role as Engineering Asset Manager we are looking for candidates with: Proven experience as an Asset Manager or similar role, with a focus on planned maintenance and asset validation A technical M&E qualification would he highly desirable Strong expertise in CAFM systems (Planon preferred) Good understanding of SFG20 and statutory compliance Experience validating asset data through inspections Knowledge of building systems, asset life cycle management, and planned preventative maintenance (PPMs) Excellent attention to detail and communication skills Understanding of compliance, health & safety standards, and environmental considerations Desirable Relevant qualifications in asset or facilities management Familiarity with ISO maintenance standards Experience across a range of building types. If you are looking into 2026 and dreaming of a challenging but rewarding new position within building services asset management then this is the role for you! Please apply now.
Senior Recruitment Consultant Manchester City Centre - Hybrid Working OTE 70K Plus The Business: Get Recruited is entering an exciting new chapter. With Chloe Marsh recently promoted to Managing Director and Matthew Ager stepping into the CEO role, we're implementing a fresh strategy for growth, investment, and team development. As part of this journey, we're now hiring a Senior Recruitment Consultant to join our Accountancy & Finance Division. This is a key opportunity to build on the success of the desk and sbe part of one of our most important specialist teams. We recognise that our people are our most valuable asset and that's why we always prioritise our people over profits. We encourage a healthy work life balance, that doesn't compromise the ability to take career steps within our business. The Opportunity: We're seeking an experienced Recruiter to join our business to work closely with our CEO and Head of A&F. The Core objectives of the role are to; Undertake a hands-on 360 recruitment role within Accounts & Finance Recruitment Become recognised as the go recruiter within your region and specialism. Rapidly grow your career to Managing Recruitment Consultant, Divisional Manager and onwards to Associate Director Recruit and build your own team of high performing recruiters and become recognised as a top leader. This is a fantastic opportunity for a career driven and experienced Recruiter to join a small but ambitious business where you will benefit from one-on-one support, tailored development and training plans and a market leading commission package! The Person: We'd love to speak with experienced Recruitment Consultants who have at least 6 months experience in a 360 Recruitment role within an agency environment Experience within Accounts & Finance Recruitment would be ideal, however, we're open to speaking with recruiters who can demonstrate that they can transfer specialisms. Strong new business experience Confident in embracing leading edge technologies. Highly motivated and career driven individual who'd like to quickly progress. To Apply: Please send your CV for the Senior Recruitment Consultant role via the advertisement for immediate consideration. All applications are strictly confidential. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Dec 07, 2025
Full time
Senior Recruitment Consultant Manchester City Centre - Hybrid Working OTE 70K Plus The Business: Get Recruited is entering an exciting new chapter. With Chloe Marsh recently promoted to Managing Director and Matthew Ager stepping into the CEO role, we're implementing a fresh strategy for growth, investment, and team development. As part of this journey, we're now hiring a Senior Recruitment Consultant to join our Accountancy & Finance Division. This is a key opportunity to build on the success of the desk and sbe part of one of our most important specialist teams. We recognise that our people are our most valuable asset and that's why we always prioritise our people over profits. We encourage a healthy work life balance, that doesn't compromise the ability to take career steps within our business. The Opportunity: We're seeking an experienced Recruiter to join our business to work closely with our CEO and Head of A&F. The Core objectives of the role are to; Undertake a hands-on 360 recruitment role within Accounts & Finance Recruitment Become recognised as the go recruiter within your region and specialism. Rapidly grow your career to Managing Recruitment Consultant, Divisional Manager and onwards to Associate Director Recruit and build your own team of high performing recruiters and become recognised as a top leader. This is a fantastic opportunity for a career driven and experienced Recruiter to join a small but ambitious business where you will benefit from one-on-one support, tailored development and training plans and a market leading commission package! The Person: We'd love to speak with experienced Recruitment Consultants who have at least 6 months experience in a 360 Recruitment role within an agency environment Experience within Accounts & Finance Recruitment would be ideal, however, we're open to speaking with recruiters who can demonstrate that they can transfer specialisms. Strong new business experience Confident in embracing leading edge technologies. Highly motivated and career driven individual who'd like to quickly progress. To Apply: Please send your CV for the Senior Recruitment Consultant role via the advertisement for immediate consideration. All applications are strictly confidential. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
We have a vacancy in our Lettings team based in Staveley, Kendal. To apply you should have a good knowledge of the lettings industry and preferably be working towards your ARLA qualification. We will provide the resources to further your career, ensuring you are fully trained in residential property management. You must possess a can do attitude and a drive to deliver excellent customer service as well as being proficient in all Microsoft programs. We offer our clients bespoke asset management and therefore your role will require an all-round knowledge of the letting process from instruction through marketing & viewing, to day to day management. Whilst we can offer flexible arrangements, we are ideally looking for someone working on a full-time basis. This is not always a desk bound role. Whilst you will be office based to carry out paperwork, your role will involve travelling the area managing, viewing and visiting properties. Some of the tasks you will be responsible for - Booking and liaising with contractors for maintenance issues, keeping all parties up to date. Conducting viewings Processing property applications Referencing prospective tenants Conducting check ins & check outs Dealing with deposit releases Lease preparation Dealing with any landlord and tenant queries. Arranging and carrying out property inspections with tenants and reporting to Landlords with feedback Dealing with contractor invoicing Assisting colleagues with administrative duties and issues and any other tasks You will need: To be a team player The ability to prioritise and time manage Professional communication skills both written and verbal High level customer service skills and experience A positive and proactive attitude The ability to keep calm under pressure Minimum of 1 years experience as a Property Manager or similar (preferred) A full clean driving licence H&H Land & Estates is part of H&H Group, As well as the usual benefits you would expect from a well-established, forward-thinking employer, such as a competitive salary, company pension, training and personal development and salary sacrifice schemes we also offer an income protection policy and private healthcare. We are proud to be an employer of choice in Cumbria and our group wide ambition, vision and values are reflected in all the areas we operate, from teamwork to client relationships. JBRP1_UKTJ
Dec 07, 2025
Full time
We have a vacancy in our Lettings team based in Staveley, Kendal. To apply you should have a good knowledge of the lettings industry and preferably be working towards your ARLA qualification. We will provide the resources to further your career, ensuring you are fully trained in residential property management. You must possess a can do attitude and a drive to deliver excellent customer service as well as being proficient in all Microsoft programs. We offer our clients bespoke asset management and therefore your role will require an all-round knowledge of the letting process from instruction through marketing & viewing, to day to day management. Whilst we can offer flexible arrangements, we are ideally looking for someone working on a full-time basis. This is not always a desk bound role. Whilst you will be office based to carry out paperwork, your role will involve travelling the area managing, viewing and visiting properties. Some of the tasks you will be responsible for - Booking and liaising with contractors for maintenance issues, keeping all parties up to date. Conducting viewings Processing property applications Referencing prospective tenants Conducting check ins & check outs Dealing with deposit releases Lease preparation Dealing with any landlord and tenant queries. Arranging and carrying out property inspections with tenants and reporting to Landlords with feedback Dealing with contractor invoicing Assisting colleagues with administrative duties and issues and any other tasks You will need: To be a team player The ability to prioritise and time manage Professional communication skills both written and verbal High level customer service skills and experience A positive and proactive attitude The ability to keep calm under pressure Minimum of 1 years experience as a Property Manager or similar (preferred) A full clean driving licence H&H Land & Estates is part of H&H Group, As well as the usual benefits you would expect from a well-established, forward-thinking employer, such as a competitive salary, company pension, training and personal development and salary sacrifice schemes we also offer an income protection policy and private healthcare. We are proud to be an employer of choice in Cumbria and our group wide ambition, vision and values are reflected in all the areas we operate, from teamwork to client relationships. JBRP1_UKTJ
IT Service Delivery Manager Global Law Firm - London Hybrid Working - 3 days office / 2 days from home Are you an IT Service Delivery Manager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you will be responsible for IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. You will define strategy, implement processes and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model. About you Strong background working as an IT Service Delivery Manager with previous experience managing a global team of Service Desk Managers You will have experience of working in a large-scale environments (4,000+ users) You will have an ITIL certification and good knowledge of ITIL processes Experience working to the follow the Sun model You will have exceptional communication skills. ServiceNow experience is highly desirable Experienced background developing and implementing strategies for 24/7 service delivery required Location - central London/hybrid working If you meet the criteria and are excited about this opportunity, apply now to discuss your next move with our specialist tech recruitment team. Please note Sponsorship is not available , so you must have the right to work in the UK. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.
Dec 07, 2025
Full time
IT Service Delivery Manager Global Law Firm - London Hybrid Working - 3 days office / 2 days from home Are you an IT Service Delivery Manager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you will be responsible for IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. You will define strategy, implement processes and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model. About you Strong background working as an IT Service Delivery Manager with previous experience managing a global team of Service Desk Managers You will have experience of working in a large-scale environments (4,000+ users) You will have an ITIL certification and good knowledge of ITIL processes Experience working to the follow the Sun model You will have exceptional communication skills. ServiceNow experience is highly desirable Experienced background developing and implementing strategies for 24/7 service delivery required Location - central London/hybrid working If you meet the criteria and are excited about this opportunity, apply now to discuss your next move with our specialist tech recruitment team. Please note Sponsorship is not available , so you must have the right to work in the UK. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.
Dental Receptionist / Practice Manager Location: Hitchin Hours: Part-time, Permanent Pay: 15- 24 per hour A friendly, well-established dental practice in the heart of Hitchin is seeking a committed Dental Receptionist / Practice Manager to join our supportive team. Our modern, digital practice offers a full range of dental treatments, with a strong reputation for excellent patient care and smooth day-to-day operations. We are an independent practice with a warm, welcoming environment, efficient systems, and high standards of professionalism. You will be joining a team that values organisation, communication, and exceptional patient service. What we're offering: Competitive salary, based on experience Part-time hours available Supportive and friendly working environment Digital practice with modern systems and structured workflows Opportunities for professional development What we're looking for: Previous experience in dental reception or practice management Strong communication and customer service skills Confident with dental software SOE software Excellent organisation, attention to detail, and multitasking ability Professional, reliable, and patient-focused Understanding of CQC Ability to work well within a team Key Responsibilities: Managing the front desk and greeting patients Scheduling and coordinating appointments efficiently Handling calls, emails, and patient enquiries Managing patient records and GDPR compliance Processing payments, invoices, and financial admin Supporting clinicians and ensuring smooth daily workflow Overseeing stock, rotas, and general practice administration Maintaining CQC compliance and supporting practice management duties Delivering outstanding patient care and communication How to apply: If you're an organised, professional individual looking to join a welcoming practice where your skills and dedication will be truly valued, we'd love to hear from you.Send your CV to (url removed) or call (phone number removed) and ask to speak with Honor .
Dec 06, 2025
Full time
Dental Receptionist / Practice Manager Location: Hitchin Hours: Part-time, Permanent Pay: 15- 24 per hour A friendly, well-established dental practice in the heart of Hitchin is seeking a committed Dental Receptionist / Practice Manager to join our supportive team. Our modern, digital practice offers a full range of dental treatments, with a strong reputation for excellent patient care and smooth day-to-day operations. We are an independent practice with a warm, welcoming environment, efficient systems, and high standards of professionalism. You will be joining a team that values organisation, communication, and exceptional patient service. What we're offering: Competitive salary, based on experience Part-time hours available Supportive and friendly working environment Digital practice with modern systems and structured workflows Opportunities for professional development What we're looking for: Previous experience in dental reception or practice management Strong communication and customer service skills Confident with dental software SOE software Excellent organisation, attention to detail, and multitasking ability Professional, reliable, and patient-focused Understanding of CQC Ability to work well within a team Key Responsibilities: Managing the front desk and greeting patients Scheduling and coordinating appointments efficiently Handling calls, emails, and patient enquiries Managing patient records and GDPR compliance Processing payments, invoices, and financial admin Supporting clinicians and ensuring smooth daily workflow Overseeing stock, rotas, and general practice administration Maintaining CQC compliance and supporting practice management duties Delivering outstanding patient care and communication How to apply: If you're an organised, professional individual looking to join a welcoming practice where your skills and dedication will be truly valued, we'd love to hear from you.Send your CV to (url removed) or call (phone number removed) and ask to speak with Honor .
3rd Line IT Support Desk Engineer Permanent Central London Office Based 45k - 50k + Training + Benfits My client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations. Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the Philippines. As a 3rd Line IT Support Desk Engineer, you will be reporting to the Service Desk Manager and work alongside other 3rd Line Senior Engineer and the Escalations Team Leader to ensure Critical (P1) and Priority (P2) service tickets are resolved for our clients. 3rd Line IT Support Desk Engineer Responsibilities: Troubleshoot a range of technical support tickets logged by clients on the following technologies: Microsoft 365 Azure VMware & Hyper V Administration and Troubleshooting of Windows Server 2016, 2019 Network troubleshooting that 2nd Line Engineers cannot resolve Supporting Firewalls and Switches related support tickets Using ConnectWise to log and respond to support tickets Identifying and escalating higher level issues to a Head of Service for guidance and steering Being a team player, delivering support in a friendly and positive manner "Steer the wheel" and provide guidance as required to 2nd Line Escalations Teams Work with the Service Desk Management Team to balance priorities and workload as required Ability to work with internal and external stakeholders on tickets leading up to their resolution Ability to work with 3rd parties as required for ticket resolution 3rd Line IT Support Desk Engineer Skills: Experience in a similar role as part of a support desk team Excellent interpersonal skills Calm and effective communicator Ability to prioritise own workload or as required by Service Desk Management Team Excellent verbal and written communication skills in English. 3rd Line IT Support Desk Engineer Qualifications: Good understanding of Microsoft Cloud technologies (Teams & Microsoft 365). Any Microsoft Cloud Certifications would be good to have. 3rd Line IT Support Desk Engineer Experience: Relevant experience of 3 to 5 Years in a similar role (preference given to candidates with UK MSP experience) Working Experience with ITSM tools like ConnectWise, BrightGauge, SmileBack, ITBoost, and NinjaOne. Exams towards certifications relevant for your role fully paid for! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Dec 06, 2025
Full time
3rd Line IT Support Desk Engineer Permanent Central London Office Based 45k - 50k + Training + Benfits My client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations. Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the Philippines. As a 3rd Line IT Support Desk Engineer, you will be reporting to the Service Desk Manager and work alongside other 3rd Line Senior Engineer and the Escalations Team Leader to ensure Critical (P1) and Priority (P2) service tickets are resolved for our clients. 3rd Line IT Support Desk Engineer Responsibilities: Troubleshoot a range of technical support tickets logged by clients on the following technologies: Microsoft 365 Azure VMware & Hyper V Administration and Troubleshooting of Windows Server 2016, 2019 Network troubleshooting that 2nd Line Engineers cannot resolve Supporting Firewalls and Switches related support tickets Using ConnectWise to log and respond to support tickets Identifying and escalating higher level issues to a Head of Service for guidance and steering Being a team player, delivering support in a friendly and positive manner "Steer the wheel" and provide guidance as required to 2nd Line Escalations Teams Work with the Service Desk Management Team to balance priorities and workload as required Ability to work with internal and external stakeholders on tickets leading up to their resolution Ability to work with 3rd parties as required for ticket resolution 3rd Line IT Support Desk Engineer Skills: Experience in a similar role as part of a support desk team Excellent interpersonal skills Calm and effective communicator Ability to prioritise own workload or as required by Service Desk Management Team Excellent verbal and written communication skills in English. 3rd Line IT Support Desk Engineer Qualifications: Good understanding of Microsoft Cloud technologies (Teams & Microsoft 365). Any Microsoft Cloud Certifications would be good to have. 3rd Line IT Support Desk Engineer Experience: Relevant experience of 3 to 5 Years in a similar role (preference given to candidates with UK MSP experience) Working Experience with ITSM tools like ConnectWise, BrightGauge, SmileBack, ITBoost, and NinjaOne. Exams towards certifications relevant for your role fully paid for! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Job Description: 3rd Line service desk engineer (MSP) Location: Borehamwood 4 days per week 1 day from home Salary: Up to 60 k per annum Certification budget: £3,(Apply online only)/year Weekly Team lunch: Enjoy a takeaway every single week Quarterly socials: Every 3 months we unwind as a team with various activities and entertainment Birthday leave: Full day off on your actual birthday (or nearest weekday!) Holiday: 22 days Hardware: Specify your own equipment we don't force outdated laptops on technical staff Training: Vendor-led training for NinjaOne, HaloPSA, CIPP formal upskilling budget separate from certification allowance Must have strong managed service provider experience Be the ultimate escalation point for our service desk owning the most complex technical incidents across our diverse SME client base. This isn't about clearing a ticket queue. You'll be architecting solutions whilst mentoring other line engineers through diagnostic methodology they haven't encountered before. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine whether clients renew or leave. MSP 3.0 reality check: We're implementing NinjaOne RMM to operate as a proactive, automation-first MSP rather than reactive break-fix. Your role includes configuring NinjaOne for maximum effectiveness building automated remediation workflows, establishing intelligent alerting thresholds that reduce noise whilst catching real issues, and creating monitoring policies that prevent incidents instead of just logging them. Proactive monitoring, self-healing scripts, predictive maintenance these aren't buzzwords here. They're how we can continue to continue to evolve our business with ever increasing intelligence and automation, using cutting edge MSP tools. Technical stack you'll own: Core MSP platforms: HaloPSA (PSA), NinjaOne RMM (implementing now you'll drive configuration), CIPP (M365 security automation), Hudu (documentation) M365 ecosystem: Full tenant administration, Exchange Online, Intune/Endpoint Manager, Conditional Access, DLP, ATP Infrastructure: Azure AD/Entra ID, hybrid on-prem/cloud, firewalls (vendor-agnostic), network routing/switching, VPN architectures Automation: We build custom solutions, not just copy/paste from forums. Get your API on! Non-negotiable requirements: 3+ years proven 3rd line work in MSP environment M365 administration at expert level built Conditional Access policies, configured Intune device compliance from scratch, troubleshot hybrid Exchange migrations Demonstrable diagnostic methodology articulate how you approach unknown problems systematically Client-facing communication explain technical root causes to non-technical directors without condescension or jargon overload PowerShell competency read, modify, and write scripts for automation and remediation Highly valued (will influence salary positioning): Microsoft certifications (MCSA/MCSE or current role-based equivalents) NinjaOne, Datto RMM, or comparable RMM platform configuration experience Azure infrastructure deployment and management Firewall administration (Fortinet, SonicWall, Draytek, or similar enterprise platforms) Experience building automated monitoring/remediation workflows in RMM environments What differentiates this role: Our CEO has over 25 years enterprise IT leadership background technical decisions aren't overruled by non-technical management. When you propose automated remediation workflows or infrastructure changes, the conversation is about efficacy, not whether it fits a pre-approved vendor list. 18-staff MSP, financially stable, zero private equity ownership. We make technical investments based on operational merit, not quarterly EBITDA targets. Genuine progression: You're joining as we scale from 18 to 40 staff over 24 months. We are looking for rock stars to take the lead on this exciting journey. We promote based on technical capability and leadership demonstration, not tenure. IND/LET
Dec 06, 2025
Full time
Job Description: 3rd Line service desk engineer (MSP) Location: Borehamwood 4 days per week 1 day from home Salary: Up to 60 k per annum Certification budget: £3,(Apply online only)/year Weekly Team lunch: Enjoy a takeaway every single week Quarterly socials: Every 3 months we unwind as a team with various activities and entertainment Birthday leave: Full day off on your actual birthday (or nearest weekday!) Holiday: 22 days Hardware: Specify your own equipment we don't force outdated laptops on technical staff Training: Vendor-led training for NinjaOne, HaloPSA, CIPP formal upskilling budget separate from certification allowance Must have strong managed service provider experience Be the ultimate escalation point for our service desk owning the most complex technical incidents across our diverse SME client base. This isn't about clearing a ticket queue. You'll be architecting solutions whilst mentoring other line engineers through diagnostic methodology they haven't encountered before. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine whether clients renew or leave. MSP 3.0 reality check: We're implementing NinjaOne RMM to operate as a proactive, automation-first MSP rather than reactive break-fix. Your role includes configuring NinjaOne for maximum effectiveness building automated remediation workflows, establishing intelligent alerting thresholds that reduce noise whilst catching real issues, and creating monitoring policies that prevent incidents instead of just logging them. Proactive monitoring, self-healing scripts, predictive maintenance these aren't buzzwords here. They're how we can continue to continue to evolve our business with ever increasing intelligence and automation, using cutting edge MSP tools. Technical stack you'll own: Core MSP platforms: HaloPSA (PSA), NinjaOne RMM (implementing now you'll drive configuration), CIPP (M365 security automation), Hudu (documentation) M365 ecosystem: Full tenant administration, Exchange Online, Intune/Endpoint Manager, Conditional Access, DLP, ATP Infrastructure: Azure AD/Entra ID, hybrid on-prem/cloud, firewalls (vendor-agnostic), network routing/switching, VPN architectures Automation: We build custom solutions, not just copy/paste from forums. Get your API on! Non-negotiable requirements: 3+ years proven 3rd line work in MSP environment M365 administration at expert level built Conditional Access policies, configured Intune device compliance from scratch, troubleshot hybrid Exchange migrations Demonstrable diagnostic methodology articulate how you approach unknown problems systematically Client-facing communication explain technical root causes to non-technical directors without condescension or jargon overload PowerShell competency read, modify, and write scripts for automation and remediation Highly valued (will influence salary positioning): Microsoft certifications (MCSA/MCSE or current role-based equivalents) NinjaOne, Datto RMM, or comparable RMM platform configuration experience Azure infrastructure deployment and management Firewall administration (Fortinet, SonicWall, Draytek, or similar enterprise platforms) Experience building automated monitoring/remediation workflows in RMM environments What differentiates this role: Our CEO has over 25 years enterprise IT leadership background technical decisions aren't overruled by non-technical management. When you propose automated remediation workflows or infrastructure changes, the conversation is about efficacy, not whether it fits a pre-approved vendor list. 18-staff MSP, financially stable, zero private equity ownership. We make technical investments based on operational merit, not quarterly EBITDA targets. Genuine progression: You're joining as we scale from 18 to 40 staff over 24 months. We are looking for rock stars to take the lead on this exciting journey. We promote based on technical capability and leadership demonstration, not tenure. IND/LET
