492 jobs found

Job Title: Client Manager Location: London Hours: Full Time Introduction This is an exciting time to join TMPW. The talent industry is evolving quickly, and our customers are looking for partners who can bring clarity, confidence and measurable impact across attraction, engagement and advisory. TMPW sits at the forefront of that change. As part of PeopleScout, we combine a strong heritage in talent advisory with progressive, evidence-led solutions across employer brand, media, content and customer success. Everything we do is driven by a genuine obsession with our customers' success. As a Client Manager, you will play a vital role in delivering that promise. You will own day-to-day client relationships, help deliver outstanding customer experiences, and build the commercial and consultative capability that supports long-term growth, both for our customers and for your own career in Customer Success. The Role In this role, you will take day-to-day ownership of a portfolio of client relationships, working closely with a Client Relationship Director and internal specialist teams to ensure clients feel supported, understood and confident in the value TMPW delivers across the full candidate journey. You will build trusted, professional relationships by developing a strong understanding of each client's goals, priorities and challenges. This insight will enable you to manage expectations effectively, identify issues early, and bring forward-thinking ideas that help grow client partnerships. You will coordinate client meetings, reviews and follow-up actions, ensuring communication is clear and progress is visible at all times. Alongside this, you will actively track customer health, engagement and satisfaction, supporting the effective management of client portfolios. Commercial ownership and growth This role offers meaningful exposure to commercial responsibility and is a key foundation for future Customer Success leadership. You will be accountable for revenue and GP tracking across your portfolio, ensuring accurate invoicing and strong commercial hygiene. You will support value-led commercial conversations by helping scope briefs, gather information and prepare proposals, while also identifying opportunities to expand scope or introduce additional services. You will build and maintain new business pipelines, reporting on progress monthly, and you will learn to apply structured commercial frameworks that build confidence in consultative, value-based discussions with customers. Coordination and quality Working closely with teams across creative, insight, media and delivery, you will help ensure work is delivered efficiently, consistently and to a high standard. You will coordinate activity to keep timelines, dependencies and expectations aligned, flagging risks or misalignment early and escalating where needed to protect client outcomes. You will also support the consistent application of repeatable and productised solutions, contributing ideas that improve ways of working, reduce friction and raise overall quality. Learning, development and growth This role is designed to build capability, confidence and future Customer Success leaders. You will develop a strong understanding of TMPW's services across the end-to-end candidate journey and build your commercial, consultative and customer-focused skills through coaching, feedback and structured learning. Curiosity is essential, and you will be encouraged to stay close to developments in talent acquisition, employer branding, media and technology, using feedback to continuously improve your impact. What it is like to work here TMPW is a collaborative, ambitious and fast-moving agency. We care deeply about quality, relationships and outcomes. People here work closely across disciplines to deliver joined-up solutions, move with pace and clarity, and take pride in detail and consistency. We support one another to grow and learn, and we care about doing the right thing for our customers. If you enjoy working with smart, grounded people who are serious about their craft but human in how they show up, you will feel at home. Who we're looking for You will bring significant experience in communications and or recruitment, including exposure to media channels, social media and digital solutions. You will either have a good understanding of the end-to-end candidate journey or the curiosity and pace to learn it quickly. You will have consultative customer relationship experience or strong potential to develop in this area, alongside strong organisation, communication and stakeholder management skills. A customer-first mindset, attention to detail and pride in quality delivery are essential. Experience in assessment, candidate management, RPO environments, early careers and or experienced hire is advantageous but not essential. A degree or equivalent qualification is desirable. In return, you will receive: A role with genuine responsibility and visibility, with clear development pathways Coaching, structured learning and development support Competitive holiday allowance, pension and wellbeing benefits The chance to build your career in an agency that is shaping the future of talent advisory and customer success What's in it for me? As a TMPW employee, you're set to gain so much from being part of our team, including: Potential to earn extra cash through our employee recognition scheme or our performance driven quarterly and annual bonus programmes Time off to rest, recover or conquer items on the bucket list through our 27 days holiday (+ 8 bank holidays, pro rata for part time staff) and our holiday purchase benefit Great company paid benefits including private medical insurance , health cash plan, life assurance, company pension and access to an Employee Assistance Programme Look after your health and get cash back on your everyday healthcare costs with our flexible dental and cash plan benefits or grab some great discounts at your local gym A strong care for the community and planet with opportunities to give back and care for our environment with eco-friendly benefits like our cycle to work scheme Development plans with customised learning solutions, including tuition reimbursement and degree sponsorship A group of diverse, passionate people to socialise and build your career with If you're still reading then you are definitely a fit for us available to people managers & senior professional roles About us TMPW is an industry award winner and leader in the development of best-in-class recruitment outsourcing and talent consultancy. Annually, we attract hundreds of thousands of people for our client organisations from nurses to lecturers, from engineers to hotel cleaners. What sets us apart is our talent advisory heritage, this enables us to reframe, evaluate and assess how organisation and application behaviour can be modified and improved to deliver the very best talent for our clients. We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Next steps / Call to action If this sounds like you, we would love to hear from you. Click the apply button, and start your application today!

French Speaking Customer Service Advisor Location : Office Based, Marlow, Buckinghamshire, SL7 1TB Salary : Up to £32,000 subject to experience + bonus plan + benefits Contract : Full time, Permanent Benefits : Private medical insurance, Life insurance, Company pension, Competitive leave, Flexitime, Free on-site parking, Company sick pay, Referral programme and Wellness programme! BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling and Global Storage & Distribution. Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as recognition in Diversity & Inclusion and Social & Environmental, and the continued expansion of our core business operations in UK, Germany and the USA. We are now looking for experienced and passionate professionals who are dedicated to providing unparalleled customer service, to continue to drive our business forward and become a part of our success story. If you think you have what it takes to be part of a successful team with an exciting future, please apply today! The Role: Fluent in French the Customer Service Advisor will act as a trusted point of contact for healthcare providers, pharmacists, and international partners, supporting the processing of orders for unlicensed medicines supplied through Early Access and Managed Access Programs. Managing customer enquiries from initial request through to order completion, delivering a responsive, knowledgeable, and efficient service while ensuring all activities align with regulatory requirements and BAP Pharma s ethos of Promise Delivered. Key Responsibilities: Responding to enquiries within agreed SLAs and ensuring clear, professional communication. Process customer orders and quotations accurately from initial enquiry through to completion, ensuring compliance with all regulatory, regional, and internal requirements. Maintain accurate data and documentation throughout the order lifecycle and escalate compliance issues (e.g., complaints, excursions) as required. Build strong working relationships with internal teams such as Logistics, Quality, Regulatory, and Program Management to ensure smooth order progression. Support customer account setup, provide guidance on program-specific requirements, and proactively follow up when additional information is needed. Confidently use internal systems (e.g., SAP) and stay updated on SOPs, training modules, and process changes. Contribute to continuous improvement by sharing customer feedback and identifying opportunities to streamline processes and enhance the customer experience. Skills & Experience: To be successful in this role you must have: A level or equivalent. Advanced fluency in French language Experience in customer service or customer-facing administrative roles. Strong written and verbal communication skills. Strong attention to detail and accuracy in data handling. Customer-centric mindset with a proactive and solution-focused approach. Ability to work independently and make sound decisions when required. Highly organised with strong time-management skills. Flexible and adaptable to changing customer and program needs. Previous experience in pharmaceuticals, healthcare, logistics or unlicensed medicines desirable but not essential. BAP Pharma is committed to enabling a supportive work environment, which is diverse and inclusive and based on mutual respect. We offer comprehensive training and development programmes to employees to enable them to excel in their roles. We provide our team with a platform in which to continually progress and excel and deliver on our promises to our clients. BAP Pharma Promise delivered. Our people are results driven, tenacious and customer focused. If you think you have what it takes to be part of a successful team with an exciting future, please apply today! No agencies please.

Trainee Sales Advisor - Self Storage Salary: £27,053 per annum + Bonus (Avg £1500+ every 6 months) Ready to kickstart a sales career where every day is different and your efforts truly make a difference? Talos360 is recruiting on behalf of a leading self-storage company for a vibrant, motivated Sales Advisor. With a competitive salary, bonus opportunities, and a clear path for career growth, this is your chance to join a team that values enthusiasm, energy, and results. About the Role: As a Sales Advisor, you'll be the friendly face and trusted guide for customers looking for storage solutions. From welcoming visitors at the facility, to managing phone enquiries, and even visiting clients locally, your role is all about creating a seamless, stress-free experience while driving sales and building lasting relationships. Key Responsibilities: Hit and exceed sales targets while delighting customers Advise customers on the perfect storage options for their needs Keep the facility running smoothly and ensure every customer leaves happy Showcase what makes the company's storage solutions stand out Uphold Health and Safety standards and maintain a safe working environment Contribute to the growth and success of the facility through exceptional sales Working Hours & Shift Pattern: Monday to Friday: 08:30-18:00 (two-shift pattern) Saturday: 08:30-17:00 Sunday: 10:00-16:00 Who We're Looking For: Sales-driven individuals with a record of meeting and beating targets Excellent communicators, confident on the phone and in person Customer champions who enjoy helping people find solutions Enthusiastic, motivated, and ready to grow in the self-storage industry What's on Offer: Competitive base salary of £27,053 Bonus scheme to reward your achievements Staff discounts and additional perks Real opportunities to progress your career within a supportive, dynamic team If you love the idea of turning sales into success stories and making customers feel looked after every step of the way, this role is for you. Join us and start building your career today!

Job Title: Internal Sales Support Location: Sheffield, S4 Salary: Competitive Job type: Permanent, Full Time - Monday to Friday 7:30am - 4:30pm Kyocera provides expert tooling solutions and sales support to a wide range of industries, offering both standard and custom-engineered tools as well as other industrial consumables. We're looking for a friendly, customer-focused individual with at least 2 years of customer service experience to support our engineering customers. Because of the technical nature of the products we supply, a background in engineering and/or tooling is essential for this role. About the role In this office-based position, you'll handle enquiries, prepare and follow up on quotations, process orders, and help customers select the right products - all while building strong, long-term relationships. If you enjoy helping people, have great communication skills, and can juggle a variety of tasks, we'd love to hear from you. Your responsibilities will include (but aren't limited to): Responding to customer enquiries by email, phone, and through our external sales team Preparing and following up on sales quotations Processing orders, tracking progress, and supporting customers with product selection About you At least 2 years' experience in sales or customer service An engineering and/or tooling background (essential) A confident and friendly telephone manner A positive, team-focused attitude with good commercial awareness Strong organisational skills and the ability to prioritise tasks Willingness to learn and adapt to new systems and information Good IT skills, including MS Office What you'll get in return Competitive salary Private medical insurance Company pension and group life cover Enhanced holiday allowance Annual profit share bonus (subject to qualifying criteria) Apply now for a rewarding career with a modern and progressive company. Candidates with experience of; Technical Customer Service, Technical Sales Coordinator, Engineering Support Specialist, Internal Account Manager, Technical Estimator, Client Relationship Coordinator, Industrial Consumables Support, Tooling Applications Advisor, Sales Operations Administrator, CNC Tooling Support, MRO Support Specialist, Service Delivery Coordinator, Customer Success Lead, Product Support Specialist, Quotation Engineer, Aftersales Coordinator will also be considered for this role.

Customer Service Advisor Salary: 24,784.50 per year Hours: Monday-Friday, 4pm finish on Fridays Due to the location of the office having access to your own vehicle is advantageous Role Overview This position involves handling a wide range of customer enquiries and ensuring that every interaction is resolved efficiently and professionally. You will play a key role in maintaining customer satisfaction by providing accurate information, troubleshooting issues, and coordinating with internal teams to deliver timely solutions. Key Responsibilities Manage customer enquiries via phone, email, and live chat Troubleshoot basic equipment issues or arrange service visits when needed Work closely with internal departments to resolve product or service-related queries Escalate more complex issues to management when necessary Contribute to continuous improvement by sharing insights and best practices Maintain strong knowledge of available products and services What We're Looking For Confident, proactive approach with a strong customer service mindset Professional and polite telephone manner Strong written communication with clear and concise messaging Ability to take ownership of customer issues and follow through to resolution Empathy and the ability to understand different perspectives Strong relationship-building skills across teams Excellent attention to detail, organisation, and timekeeping Positive attitude toward personal and professional development Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Employee Relations Advisor Employee Relations Advisor (ER Advisor) - 3 Month Temporary Contract Greater Manchester (Office-based) Up to £18.27 per hour (approx. £38,(Apply online only) FTE) Employee Relations Advisor Role Overview: Deliver a professional, proactive and flexible Employee Relations service by providing appropriate generalist advice and support to all colleagues. Driving best practice and ensuring compliance with all Company policies and procedures in line with employment legislation. Key Duties/Responsibilities: To provide practical and effective first line employee relations advice across the Group to Line Managers and colleagues. This includes (but is not limited to) providing timely and accurate advice with regards to disciplinary, grievance, absence management and family friendly policies. Able to manage queries empathetically and in turn communicate outcomes clearly and articulately with the aim of minimising appeals. Act as a team player with the wider People team by sharing knowledge and expertise. Support and coach Line Managers to effectively manage and resolve employee relations matters through to appropriate conclusions. Provide support to Line Managers and the wider People team during meetings. Have an excellent working knowledge of up to date employment legislation, best practice and case law. Able to work autonomously and prioritise accordingly (with guidance and support from the People Leadership team where required). Be able to use Occupational Health appropriately within employee relations casework and write referrals to OH Advisors. Communicate with and support the People Leadership team to ensure employee relations policies and procedures are fairly and proportionately applied, whilst identifying opportunities for improvement to current practices. Understand the Groups' responsibilities to statutory regulations. Maintain clear audit trails for all People records in accordance with GDPR regulations. Support in ensuring that critical monthly and annual cycle People processes are executed within the relevant timescales. Assist with project work when required. Skills/Knowledge Needed : CIPD qualified to a minimum of Level 5. Level 3 may be considered if the candidate is able to demonstrate substantial relevant HR generalist based work experience, with a desire to gain Level 5 qualification. Previous HR/People Advisor related experience is essential, preferably in a retail environment or another fast-paced, constantly changing People environment, with responsibility for managing high volume complex caseloads. Excellent knowledge of employment legislation and Employee Relations policies and procedures. Be comfortable offering advice and minute taking in formal meetings to ensure all interactions are documented accurately and conducted appropriately. Good communication skills with the ability to guide and influence and the confidence to challenge current practices appropriately where required. Able to communicate clearly and articulately with all stakeholders throughout the business. Proficient knowledge of Office365 and HR Systems (Previous experience of Dayforce would be advantageous) Accurate typing skills recognising the need for attention to detail. Proven experience of working within a constantly changing environment. Flexible to work outside of standard office hours if required to support a 24/7 operation. Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website(url removed) and follow us on LinkedIn. Manh INDWIN Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

Customer Transitions Advisor Edmonton £39,841 - £40,841 North London (Edmonton) Contract: Fixed Term Full time, site-based (5 days per week) Basic check required About the role We are looking for a Customer Transitions Advisor to play a critical, customer-facing role within our Special Projects team. This role is central to supporting customers who are required to move permanently as part of our rehousing programme. You will act as the single, accountable point of contact for customers across all tenures including rented, later living and leasehold ensuring they receive a coordinated, compassionate and high-quality service throughout their move. Working closely with internal teams and external agencies, you will help customers navigate what can be a complex and sensitive process, while ensuring project timescales and commitments are met. This is a highly visible role requiring strong judgement, excellent communication skills and confidence working with customers who may be vulnerable or in receipt of social care. About you You will be an experienced customer-facing professional who is confident managing complex, emotive situations and balancing customer advocacy with organisational delivery. You will bring: Proven experience delivering customer services in housing, regeneration, care, or similar environments Strong understanding of working with vulnerable customers and multi-agency partners Excellent communication and relationship-management skills The ability to manage multiple cases and priorities in a fast-paced project environment Sound judgement, resilience and a calm, empathetic approach Confidence working across different tenures, services and stakeholders Strong attention to detail and commitment to accuracy Must have: Driving licence and access to a car Office based, with no hybrid opportunity due to nature of role Basic Excel; able to use simple formulas, with effective use and management of spreadsheets. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Service Advisor Franchised Motor Dealership - Hatfield Our client is looking for a driven experienced Service Advisor to join their prestige aftersales department. We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Salary: Basic up to 30,000 OTE: 34,000 Monday to Friday 8am -6pm 47 hours per week, 1 in 4 Saturdays What they can offer: Drive a great deal with discounts on new and used cars, plus servicing offers Company pension scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. If you're looking for a new challenge, apply today with an up to date CV. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

Insurance Adviser £30,000 Basic + Uncapped Commission (OTE £70,000+) A fantastic opportunity has become available for an experienced Protection Consultant to join a successful and growing advisory business with an excellent reputation in the market. This company offers a supportive, high-performing environment with a strong flow of warm, qualified leads allowing you to focus on delivering expert advice and achieving excellent results for clients. The Role You will provide tailored advice across a range of protection products including: Life Insurance Critical Illness Cover Income Protection Managing the full client journey from initial consultation through to policy completion, you will ensure every customer receives an outstanding and compliant service. Key Responsibilities Deliver personalised and compliant protection advice Manage applications from fact-find stage through to completion Build lasting relationships with new and existing clients Liaise with insurers and underwriters throughout the process Maintain accurate records and ensure FCA compliance at all times Work collaboratively with internal teams to achieve smooth outcomes About You Previous experience as a Protection Adviser / Protection Consultant Strong product knowledge across Life, CIC and Income Protection Excellent communication and relationship-building skills Highly organised with strong attention to detail Motivated, target-driven and commercially minded Comfortable working in a busy, fast-paced environment What s on Offer £30,000 basic salary Uncapped commission structure (OTE £70,000+) 21 days holiday + bank holidays Christmas shutdown Your birthday off Health & Wellbeing Cash Plan Salary Sacrifice Electric Car Scheme Company Pension Free Parking Regular team events and incentives

Service Advisor Location: Reading (Berkshire) Salary: 32,975 Basic 43,000 OTE (uncapped bonus potential) We are currently recruiting for an experienced Service Advisor to join a franchised dealership in Reading . This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment. The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish. Your responsibilities will include: Welcoming customers and managing all service and repair enquiries Understanding customer requirements and accurately logging vehicle concerns Scheduling service appointments, vehicle drop-offs, and collections Providing clear and transparent cost estimates and service recommendations Keeping customers fully informed throughout the repair process Liaising closely with technicians to monitor vehicle progress and ensure timely completion Managing bookings via online systems, telephone, and face-to-face interactions Building strong, long-term relationships to encourage repeat business About You Minimum 2 years' recent experience as an Automotive Service Advisor Strong understanding of the EVHC (Electronic Vehicle Health Check) process Excellent communication and customer service skills Highly organised with the ability to manage multiple tasks efficiently Professional, approachable, and customer-focused Stable work history (no more than 3 roles within the last 6 years preferred) A team player with a positive and proactive attitude What We Offer Competitive salary: 33,000 basic with 43,000 OTE Industry-leading benefits package Access to "Perks at Work" discount platform Structured training and ongoing career development programmes Clear progression opportunities within a premium brand network A stable and rewarding long-term career path If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.

Incident Response Manager Hybrid We are partnering with a leading global financial services organisation to appoint a Incident Response Manager to join their high-profile Cyber Threat Centre (CTC). This is a critical leadership role at the forefront of defending against sophisticated cyber adversaries, including nation states and organised criminal groups. As the central hub for Computer Network Operations, the CTC drives incident response, threat hunting, intelligence, and insider threat detection across the organisation. This role offers the opportunity to shape strategy, lead a globally distributed team, and work with cutting-edge technologies in a fast-paced, evolving environment. You will lead a highly skilled, 24/7 Cyber Security Incident Response function, ensuring the organisation remains resilient against advanced threats while continuously improving capabilities and processes. Key Responsibilities Act as CSIRT Mission Manager, driving continuous improvement of incident response processes Lead and manage a globally distributed team of Cyber Threat Analysts Oversee Real Time incident response operations and adapt rapidly to evolving threats Direct forensic investigations across HR, Legal, Compliance, and business units Ensure operational effectiveness of detection and response tooling Maintain and enhance incident response documentation, playbooks, and procedures Collaborate across Information Security and IT to strengthen preventative and detective controls Maintain global situational awareness of cyber threats and act decisively Drive innovation in forensic and investigative capabilities Partner with business units as a trusted cyber security advisor Lead strategic initiatives and contribute to long-term cyber security direction Ensure seamless continuity across response shifts Build, mentor, and develop high-performing teams Influence senior stakeholders and align cyber strategy with business objectives Key Requirements Degree in Computer Science, Engineering, MIS, or related field (or equivalent experience) 7+ years' experience in cyber security, including leadership responsibilities 5+ years in a Cyber Security Incident Response environment (preferred) Experience within financial services (desirable) Strong ability to prioritise and operate in high-pressure, dynamic environments Excellent communication skills with the ability to influence at all levels Certifications (preferred): CISSP, OSCP, OSCE GCIH, GCIA Six Sigma (Green/Black Belt) Skills & Expertise Deep understanding of incident response methodologies (eg, ICERF) Strong knowledge of vulnerabilities, threat vectors, and countermeasures Experience with enterprise risk management and project delivery Familiarity with emerging security technologies and trends Proven leadership in building, developing, and retaining high-performing teams Strong stakeholder management and relationship-building skills Customer-centric mindset with a focus on delivering measurable outcomes Ability to drive innovation and organisational change Incident Response Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Customer Service Specialist The Launch Group are currently recruiting for Customer Service Specialists to deal with inbound Universal Credit Queries. This is role is home based. Hourly Wage: £12.71 per hour / £24,785.50 per annum Location: Remote Working (Applicant s must reside in South Tyneside to be eligible for home working) Contract: Permanent Hours: 37.5 hours per week Shifts: Monday Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 ) NO WEEKEND or BANK HOLIDAY WORKING About TP: TP is a leading global digital business services company, founded in 1978 and headquartered in Paris, France. It specializes in outsourced customer experience management, offering services like AI-powered customer support, technical assistance, and data analytics. TP operates in over 170 countries, supporting hundreds of languages for various brands. Job Description: As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers, such as below: You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and more. Strong verbal and written skills with the ability to show attention to detail. Ability to establish excellent customer relationships in a fast-paced environment. A can-do attitude with the ability to interact with lots of different people. Customer Service experience is advantageous however full training will be provided. Ability to work within a fast paced, challenging and rewarding environment. Employee Benefits: Refer-A-Friend earns up to £1,200 for you. Monthly Wellbeing Webinars. Dedicated Employee Experience Progress.

This role has a starting salary of 47,142 per annum, based on a 36 hour working week . This is a fixed term contract until 31/03/2027 , with the possibility of extension subject to ongoing Made Smarter Adoption funding into 2027/28 and beyond. This is a unique opportunity to shape Surrey's economy and the wider South East region . Join our dedicated Economy and Growth Team and make a meaningful impact on businesses and residents. If you're an organised, proactive, and detail driven professional who enjoys supporting high quality programme delivery, we encourage you to apply. This role will work remotely, with occasional travel across the South East region to support programme activity and stakeholder engagement. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependants leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub with a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role Surrey County Council is seeking a motivated and detail oriented Technology Adoption Support Advisor to support the delivery of the Made Smarter South East programme. This role is essential in ensuring that SME manufacturers receive a high quality, well coordinated service as they explore and adopt Industrial Digital Technologies (IDTs). Working closely with the Technology Adoption Specialists (TASs), you will provide research, analysis, early diagnostic support, and operational assistance across the programme. You will help maintain a strong delivery pipeline, support grant processing, and contribute to accurate reporting and stakeholder engagement. This is an excellent opportunity for someone who enjoys research, organisation, and supporting others to deliver impactful work. Work Context Made Smarter South East supports SME manufacturers to adopt digital technologies, improve productivity, and develop future talent. The programme involves multiple delivery partners, universities, and business support organisations, and operates across a large geographic area. The Technology Adoption Support Advisor plays a key supporting role within the Technology Adoption workstream. While TASs lead SME engagements, assessments, and advisory work, the postholder provides essential research, preparation, and follow-up support. This includes gathering information on technologies, suppliers, and best practices; preparing assessment materials; supporting documentation and reporting; and contributing to events and workshops. Working closely with the TAS team and reporting to the Operations and Delivery Manager, the postholder will gain exposure to digital technologies, manufacturing processes, and advisory practices. As part of Surrey County Council's Economy & Growth team, the Technology Adoption Support Advisor collaborates horizontally with colleagues across the wider team, supporting others, identifying opportunities, and contributing to shared outcomes. Key Outputs Carry out research and create insight for the TAS team to use when working with the SME manufacturing community Support development of the delivery pipeline to meet all KPIs Carry out early diagnostic checks to help TASs guide and support SMEs from the start of the process Support the processing of all grant applications Support all members of the Made Smarter team to achieve KPIs Support stakeholder engagement activities as required Provide timely and accurate reporting Your Application To be considered for shortlisting, your application must clearly evidence the following skills, experience, and align with our behaviours: Strong interest in digital technologies, manufacturing, innovation, or business improvement Good research and analytical skills, with the ability to summarise information clearly Strong organisational skills with the ability to manage multiple tasks and maintain accurate records Ability to work collaboratively as part of a team and build positive working relationships Competent with digital tools, including spreadsheets, CRM systems, or similar platforms To apply, we request that you submit a CV and you will be asked the following questions: Please describe your experience conducting research or analysis and how you have used insight to support programme delivery or decision making. Outline your experience supporting operational processes, workflows, or customer engagement activities in a fast-paced environment. Give an example of how you have ensured accuracy, organisation, and attention to detail in your work. Describe a situation where you supported colleagues or stakeholders to achieve shared outcomes. Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey. The job advert closes at 23:59 on 04/04/2025, with interviews taking place in person at Woodhatch Place, Reigate, between 8th April and 17th April 2026. We look forward to receiving your application - please click the apply online button below to submit.

We're looking for an Account Director to increase revenue across our B2B IT portfolio-SmartBrief, ITPro, and ActualTech Media. You will sit at the centre of our market development strategy, managing important client and agency relationships while unlocking new opportunities across a powerful multi-brand ecosystem. You'll be a strategic partner to B2B technology marketers-helping them reach and engage IT decision-makers through integrated solutions spanning content syndication, webinars, digital media, and demand generation programmes. If you enjoy building solutions that deliver measurable outcomes, this is an opportunity to shape the future of our IT vertical. What you'll be doing You will report to the Managing VP of Sales Prospect, develop, and close new business opportunities across assigned accounts Lead client meetings, presentations, and negotiations with senior decision-makers Build a strategic territory and account growth plan Develop tailored, integrated proposals that clearly communicate value and ROI Stay ahead of competitors and industry trends in an evolving digital landscape Share client insights to inform product development and go-to-market strategies Manage revenue across SmartBrief IT, ITPro, and ActualTech Media, with a focus on new business development and account expansion Build and manage relationships with B2B technology brands and media agencies, positioning yourself as a trusted advisor Develop and close integrated marketing programmes, including webinars, content syndication, lead generation, and sponsorships Create compelling, insight-driven sales presentations and proposals tailored to client goals Maintain a pipeline, achieving revenue targets Identify market trends and customer needs to uncover new revenue opportunities within important IT categories Represent the business at industry events, trade shows, and client meetings to build brand presence and produce leads Partner with marketing, product, and delivery teams to ensure successful campaign execution and client satisfaction Experience that will put you ahead of the curve 5+ years of experience in media, advertising, or demand generation sales Knowledge of digital advertising and B2B sales cycles Experience selling into the B2B IT or technology marketing space (e.g., cybersecurity, cloud, AI, and infrastructure) Track record in digital media, demand generation, or marketing solutions sales Familiarity with solutions such as webinars, content syndication, and nurture programs Experience with the B2B media and advertising landscape Experience translating client goals into strategic, multi-channel marketing solutions Experience navigating and selling to both brands and agencies What's in it for you The expected range for this role is £50,000 - £70,000. This is a Hybrid role from our London Office, working three days from the office, two from home Plus more great perks, which include; Uncapped leave, because we trust you to manage your workload and time When we hit our targets, enjoy a share of our profits with a bonus Refer a friend and get rewarded when they join Future Well-being support with access to our Colleague Assistant Programmes Opportunity to purchase shares in Future, with our Share Incentive Plan Internal job family level Commercial 6

Title: Territory Sales Manager (Hospital Account Manager) Join the NuVision Biotherapies sales team and lead our commercial expansion within the vibrant London region. Role Summary As a field-based Territory Sales Manager (Hospital Account Manager), you will be responsible for developing and executing a plan to secure sales in new and existing hospital facilities (NHS and private). This is a targeted sales role, but in an environment where the products can treat disease and heal injury to prevent sight-loss. Exceptional product knowledge, the ability to educate and problem solve in a clinical setting and the resolve to navigate procurement challenges are critical to success. Key Accountabilities Develop and execute a comprehensive sales plan for your designated territory, focusing on the retention of existing accounts and the identification of new business opportunities in both current and emerging facilities Consistently deliver against agreed targets reporting to the Head of UK Sales on progress, milestones, and any challenges requiring resolution Utilise a combination of company-provided intelligence and personally acquired market data to optimise the effectiveness and quality of all sales activities, course-correcting where necessary to ensure goals are met Build and nurture relationships with key stakeholders, including Healthcare Professionals, procurement teams, and Key Opinion Leaders Credibly represent NuVision at all levels within hospitals and clinics, as well as at regional and national conferences Liaise effectively with internal teams and relevant third parties to maximise commercial effectiveness through joint action planning Maintain a detailed understanding of NuVision's product portfolio, relevant therapy areas, and the competitive landscape to ensure you remain a trusted advisor to your customers Utilise the CRM system as a central tool for data management, ensuring all territory records are robust, accurate, and used to drive informed decision-making Requirements: Field sales experience in a medical/healthcare environment (minimum 3+ years' experience, ophthalmology desirable) Goal-orientated, with proven success of sales growth and target attainment Self-starting with a positive attitude and a high level of emotional intelligence Strong verbal and written communication skills, including being good at asking customers the right questions to accurately identify needs Persistence, resilience and patience to guide clients through initial objections and practical issues that can be addressed and resolved Ability to interpret clinical information and present it to customers at a peer-to-peer level High energy and strong organisation skills to effectively manage time and opportunity A degree in a life sciences discipline (minimum 2:1 classification) (desirable) UK driving licence and ability to travel extensively (70-80% of working time) Sales & Benefits Base salary: £50k-£55k, within a range according to experience. Bonus: 25-50% (with the ability to earn 100% for outperformance) Car allowance and field-based expenses Pension (with a salary exchange option) Life assurance Family access to telephone/web health and support services 25 days (+ 8 public holidays) Strong product and clinical training Why Join NuVision? NuVision is an SME spun-out of the University of Nottingham following 18-years of translational research focused on improving the solutions offered to patients with ocular issues. This is an opportunity to join an innovative organisation dedicated to advancing tissue-based therapies to support patient care. The role offers autonomy, professional development, and the ability to contribute to improved patient outcomes through meaningful customer engagement and clinical support.

Role: Customer Retentions Advisor Location: Altrincham (hybrid working 2/3 days per week in office) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm Salary: 25,000 + bonus + great benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Hybrid working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role. Skills: Strong negotiation and communication skills with the ability to empathize and build rapport. Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving. Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retentions Advisor High-Volume Calls: Experience handling high volumes of inbound/outbound calls. Proactive Retention: Focusing on identifying at-risk customers early. Compliance & Quality Assurance: Experience working within regulated environments Hybrid Working: This role offer hybrid working. Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retentions role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Customer Services Advisor Contract Type: Temporary (2 months) with potential to extend Location: Norwich, Office based Hours: Full time Salary: £13.33 per hour We are seeking a compassionate, professional, and well organised Customer Services Advisor for our client based in Norwich to act as the first point of contact for all enquiries into the central office within the Care Sector. You will play a key role in delivering excellent customer service, managing sensitive enquiries, and supporting the Customer Relationship Manager with enquiry pipeline administration. This role requires strong communication skills, excellent attention to detail, and experience working with CRM systems or enquiry logging tools. You will regularly engage with families, carers, and healthcare professionals, providing clear and empathetic support while handling sensitive or complex cases confidentially. Key Responsibilities Record all interactions accurately and promptly within the CRM system and ensure timely follow up. Coordinate administrative tasks, including sending information packs and updates. Support the preparation of enquiry and occupancy reports. Arrange tours, assessments, and appointments on behalf of managers. Prepare documentation for admissions and move ins. About You Strong communication skills with a professional and approachable telephone manner. Ability to demonstrate empathy, calmness, and professionalism when dealing with families and sensitive enquiries. Experience managing confidential or complex customer enquiries. Confident IT user with strong CRM and system navigation skills, ensuring accurate record keeping. Highly organised with the ability to manage multiple enquiries and maintain excellent attention to detail. Able to work independently as well as part of a wider team. Experience supporting operational or customer facing teams is desirable. Why Work Through Hales Group? At Hales Group, we treat candidates as our customers. Our experienced Lowestoft-based consultants are dedicated to matching you with the right career opportunity and supporting you throughout the entire recruitment process. Hales Group Ltd collects and retains applicant information to support recruitment processes, maintain equal opportunities compliance, and share future job opportunities. If you would prefer not to be contacted, please reach out to your local branch.