We are seeking four experienced Neighbourhood Housing Officers to join a busy social housing service on a temporary basis across the Plymouth and Cornwall area. This role offers a salary of 39,923 and provides an excellent opportunity for a housing professional to make a real impact within local communities on a short-term assignment. In this frontline role, you will act as the main point of contact for tenants within your allocated patch, delivering a responsive and high-quality housing management service. You will be responsible for managing day-to-day tenancy matters, supporting safe and sustainable communities, and working closely with internal teams and external partners to maintain well-managed neighbourhoods. This is a varied and rewarding role where you will balance customer service, tenancy management, enforcement activity, and community engagement, ensuring residents receive a professional, consistent, and supportive housing service. Key Responsibilities Deliver excellent customer service, managing tenancy and housing enquiries Carry out tenancy sign-ups, viewings, and ensure compliance with tenancy agreements Manage cases of tenancy breaches, including safeguarding concerns where required Oversee estate standards and service contracts to ensure quality and value for money Support and deliver resident engagement activities to strengthen communities Contribute to tenancy sustainment and neighbourhood management objectives About You We are looking for candidates with: Experience in social housing, particularly tenancy, estate, or housing management CIH Level 4 qualification, or willingness to work towards it (Chartered Institute of Housing) Strong interpersonal and communication skills Excellent organisational ability to manage a varied and fast-paced workload A strong customer focus with a drive to improve customer satisfaction Full UK driving licence and access to a vehicle Additional Requirements Basic DBS check required Commitment to safeguarding and promoting the welfare of vulnerable groups
Apr 23, 2026
Seasonal
We are seeking four experienced Neighbourhood Housing Officers to join a busy social housing service on a temporary basis across the Plymouth and Cornwall area. This role offers a salary of 39,923 and provides an excellent opportunity for a housing professional to make a real impact within local communities on a short-term assignment. In this frontline role, you will act as the main point of contact for tenants within your allocated patch, delivering a responsive and high-quality housing management service. You will be responsible for managing day-to-day tenancy matters, supporting safe and sustainable communities, and working closely with internal teams and external partners to maintain well-managed neighbourhoods. This is a varied and rewarding role where you will balance customer service, tenancy management, enforcement activity, and community engagement, ensuring residents receive a professional, consistent, and supportive housing service. Key Responsibilities Deliver excellent customer service, managing tenancy and housing enquiries Carry out tenancy sign-ups, viewings, and ensure compliance with tenancy agreements Manage cases of tenancy breaches, including safeguarding concerns where required Oversee estate standards and service contracts to ensure quality and value for money Support and deliver resident engagement activities to strengthen communities Contribute to tenancy sustainment and neighbourhood management objectives About You We are looking for candidates with: Experience in social housing, particularly tenancy, estate, or housing management CIH Level 4 qualification, or willingness to work towards it (Chartered Institute of Housing) Strong interpersonal and communication skills Excellent organisational ability to manage a varied and fast-paced workload A strong customer focus with a drive to improve customer satisfaction Full UK driving licence and access to a vehicle Additional Requirements Basic DBS check required Commitment to safeguarding and promoting the welfare of vulnerable groups
Eden Brown are seeking a highly experienced Supported Housing Officer on 6 month Fixed Term Contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 22, 2026
Seasonal
Eden Brown are seeking a highly experienced Supported Housing Officer on 6 month Fixed Term Contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday Friday, 9am 5pm A place to create moments that matter. Thousands of families rely on our client for a safe, affordable home, and as the housing crisis deepens, their work has never been more important. They believe everyone deserves a place to call home, and this drives everything they do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you ll be a trusted presence and a force for good. What You ll Do • Be a visible, supportive presence in schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won t just be managing housing you ll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other sites and off site meetings. • DBS and social media checks required. Interviews They want your experience to reflect who they are a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario based questions. You ll complete a Congruity Questionnaire in advance and tour the scheme, meeting some customers. Planned date: 28th April. A Place to Build a Future You ll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salary If you require reasonable adjustments, please let the hiring team know. Please apply promptly. For urgent roles or high volumes, they may interview and conclude the process early. Please note: Candidates must already have the right to live and work in the UK; the organisation does not hold a sponsorship licence. If you're looking for a place to make a positive difference to society and your future, apply now. Recruitment Agencies: Our client works exclusively with partners on their preferred supplier list and does not accept unsolicited CVs or speculative approaches. You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer. REF-
Apr 22, 2026
Full time
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday Friday, 9am 5pm A place to create moments that matter. Thousands of families rely on our client for a safe, affordable home, and as the housing crisis deepens, their work has never been more important. They believe everyone deserves a place to call home, and this drives everything they do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you ll be a trusted presence and a force for good. What You ll Do • Be a visible, supportive presence in schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won t just be managing housing you ll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other sites and off site meetings. • DBS and social media checks required. Interviews They want your experience to reflect who they are a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario based questions. You ll complete a Congruity Questionnaire in advance and tour the scheme, meeting some customers. Planned date: 28th April. A Place to Build a Future You ll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salary If you require reasonable adjustments, please let the hiring team know. Please apply promptly. For urgent roles or high volumes, they may interview and conclude the process early. Please note: Candidates must already have the right to live and work in the UK; the organisation does not hold a sponsorship licence. If you're looking for a place to make a positive difference to society and your future, apply now. Recruitment Agencies: Our client works exclusively with partners on their preferred supplier list and does not accept unsolicited CVs or speculative approaches. You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer. REF-
Income Maximisation Officer Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for an experienced Income Maximisation Officer to join their Housing and Regeneration Directorate. This is an excellent opportunity for a housing finance professional with strong experience in income collection, arrears management and tenant support to contribute to a vital frontline service supporting vulnerable households in temporary accommodation. Contract Details: Type: Temporary Pay: 20.76 per hour (PAYE) / 27.07 per hour (Umbrella) Location: Twickenham Civic Centre Working Arrangements: Hybrid - office and home working (start of assignment is 2 weeks in the office every day for training/shadowing and then 3 days in the office and 2 days working from home) Hours: 36 hours per week, Monday to Friday Role Overview As an Income Maximisation Officer, you will lead and manage a patch of temporary accommodation accounts, ensuring maximum income collection and minimising arrears across both current and former tenants. You will provide financial advice, support benefit claims, complete affordability assessments and take appropriate recovery action where required. Key Responsibilities Manage a caseload of rent accounts to maximise income collection and minimise arrears Proactively monitor accounts and agree repayment plans where necessary Provide financial advice and guidance to tenants to support tenancy sustainment Support tenants to maximise income by ensuring full benefit entitlement is claimed Complete affordability assessments in line with the Homelessness Code of Guidance Prepare and manage cases for legal action, including possession proceedings and court attendance Liaise with partner agencies and internal departments to resolve complex cases Support vulnerable households with sensitive and preventative interventions Maintain accurate records and financial information in line with council procedures Participate in duty rotas and customer service activity across both boroughs Top 3 Skills Required Experience in income collection, managing a patch of rent accounts for both current and former tenants Assisting tenants to maximise their income by ensuring they are claiming their full benefit entitlement and referring tenants who require specialist advice Providing financial advice to tenants to ensure they can afford their charges Essential Experience and Skills Experience of arrears management and debt collection within a housing or local authority environment Strong understanding of welfare benefits and entitlement advice Experience supporting vulnerable clients with complex financial needs Ability to manage a varied caseload and prioritise effectively Excellent communication, numeracy and IT skills Calm, empathetic and professional approach when dealing with sensitive cases Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 22, 2026
Seasonal
Income Maximisation Officer Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for an experienced Income Maximisation Officer to join their Housing and Regeneration Directorate. This is an excellent opportunity for a housing finance professional with strong experience in income collection, arrears management and tenant support to contribute to a vital frontline service supporting vulnerable households in temporary accommodation. Contract Details: Type: Temporary Pay: 20.76 per hour (PAYE) / 27.07 per hour (Umbrella) Location: Twickenham Civic Centre Working Arrangements: Hybrid - office and home working (start of assignment is 2 weeks in the office every day for training/shadowing and then 3 days in the office and 2 days working from home) Hours: 36 hours per week, Monday to Friday Role Overview As an Income Maximisation Officer, you will lead and manage a patch of temporary accommodation accounts, ensuring maximum income collection and minimising arrears across both current and former tenants. You will provide financial advice, support benefit claims, complete affordability assessments and take appropriate recovery action where required. Key Responsibilities Manage a caseload of rent accounts to maximise income collection and minimise arrears Proactively monitor accounts and agree repayment plans where necessary Provide financial advice and guidance to tenants to support tenancy sustainment Support tenants to maximise income by ensuring full benefit entitlement is claimed Complete affordability assessments in line with the Homelessness Code of Guidance Prepare and manage cases for legal action, including possession proceedings and court attendance Liaise with partner agencies and internal departments to resolve complex cases Support vulnerable households with sensitive and preventative interventions Maintain accurate records and financial information in line with council procedures Participate in duty rotas and customer service activity across both boroughs Top 3 Skills Required Experience in income collection, managing a patch of rent accounts for both current and former tenants Assisting tenants to maximise their income by ensuring they are claiming their full benefit entitlement and referring tenants who require specialist advice Providing financial advice to tenants to ensure they can afford their charges Essential Experience and Skills Experience of arrears management and debt collection within a housing or local authority environment Strong understanding of welfare benefits and entitlement advice Experience supporting vulnerable clients with complex financial needs Ability to manage a varied caseload and prioritise effectively Excellent communication, numeracy and IT skills Calm, empathetic and professional approach when dealing with sensitive cases Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday - Friday, 9am-5pmA place to create moments that matter.Thousands of families rely on us for a safe, affordable home, and as the housing crisis deepens, our work has never been more important. We believe everyone deserves a place to call home, and this drives everything we do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you'll be a trusted presence and a force for good. What You'll Do • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won't just be managing housing - you'll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other Accent sites and off-site meetings. • DBS and social media checks required. Interviews We want your experience to reflect who we are - a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions. You'll complete a Congruity Questionnaire in advance and tour the scheme, meeting some of our customers. Planned date: 28th April. A Place to Build a Future You'll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days' holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salaryIf you require reasonable adjustments, please let us know.Please apply promptly. For urgent roles or high volumes, we may interview and conclude the process early.Please note: Candidates must already have the right to live and work in the UK; we do not hold a sponsorship licence.If you're looking for a place to make a positive difference to society and your future, apply now.Recruitment Agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches.You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer.REF-
Apr 22, 2026
Full time
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday - Friday, 9am-5pmA place to create moments that matter.Thousands of families rely on us for a safe, affordable home, and as the housing crisis deepens, our work has never been more important. We believe everyone deserves a place to call home, and this drives everything we do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you'll be a trusted presence and a force for good. What You'll Do • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won't just be managing housing - you'll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other Accent sites and off-site meetings. • DBS and social media checks required. Interviews We want your experience to reflect who we are - a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions. You'll complete a Congruity Questionnaire in advance and tour the scheme, meeting some of our customers. Planned date: 28th April. A Place to Build a Future You'll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days' holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salaryIf you require reasonable adjustments, please let us know.Please apply promptly. For urgent roles or high volumes, we may interview and conclude the process early.Please note: Candidates must already have the right to live and work in the UK; we do not hold a sponsorship licence.If you're looking for a place to make a positive difference to society and your future, apply now.Recruitment Agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches.You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer.REF-
Job Title: Housing Officer Location: North West England (Site-Based) Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in the North West of England is seeking a Housing Officer to support the effective management of residential housing within the community. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in housing management, tenancy support, or estate services. About the Role You will play a key role in delivering a high-quality housing management service, ensuring tenants are supported and properties are well maintained. Acting as a main point of contact for residents, you will manage tenancy-related matters, address day-to-day housing issues, and work closely with internal teams and external partners. Key Responsibilities Managing a portfolio of residential properties across the local area Acting as the primary point of contact for tenants Supporting tenancy management, including sign-ups, changes, and sustainment Conducting regular estate inspections and tenancy visits Handling anti-social behaviour cases and resolving tenant disputes Liaising with repairs teams, contractors, and support services Ensuring properties and communal areas are maintained to a high standard Promoting a safe, clean, and positive living environment About You The council is looking to hear from candidates who have: Experience working in housing management, tenancy support, or housing officer roles Strong communication and interpersonal skills A proactive and tenant-focused approach Experience dealing with anti-social behaviour and tenancy issues Ability to work collaboratively with internal departments and external agencies Apply If you have experience in housing management or tenant support and are looking for a flexible part-time opportunity within a Local Authority setting, we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.
Apr 22, 2026
Contractor
Job Title: Housing Officer Location: North West England (Site-Based) Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in the North West of England is seeking a Housing Officer to support the effective management of residential housing within the community. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in housing management, tenancy support, or estate services. About the Role You will play a key role in delivering a high-quality housing management service, ensuring tenants are supported and properties are well maintained. Acting as a main point of contact for residents, you will manage tenancy-related matters, address day-to-day housing issues, and work closely with internal teams and external partners. Key Responsibilities Managing a portfolio of residential properties across the local area Acting as the primary point of contact for tenants Supporting tenancy management, including sign-ups, changes, and sustainment Conducting regular estate inspections and tenancy visits Handling anti-social behaviour cases and resolving tenant disputes Liaising with repairs teams, contractors, and support services Ensuring properties and communal areas are maintained to a high standard Promoting a safe, clean, and positive living environment About You The council is looking to hear from candidates who have: Experience working in housing management, tenancy support, or housing officer roles Strong communication and interpersonal skills A proactive and tenant-focused approach Experience dealing with anti-social behaviour and tenancy issues Ability to work collaboratively with internal departments and external agencies Apply If you have experience in housing management or tenant support and are looking for a flexible part-time opportunity within a Local Authority setting, we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.
We're recruiting an experienced Tenancy Sustainment Officer to join a busy local authority housing service, supporting vulnerable residents to maintain their tenancies and prevent homelessness. This is a frontline, resident-focused role working with individuals and households at risk of tenancy failure. The successful candidate will deliver tailored support, working in partnership with internal teams and external agencies to improve outcomes, promote independence and reduce repeat homelessness. The Role - Provide intensive tenancy sustainment support to residents at risk of losing their homes, including those with complex needs. - Work proactively with individuals and households to prevent homelessness and reduce repeat presentations. - Carry out detailed needs and risk assessments, developing personalised support plans to sustain tenancies. - Support residents with budgeting, welfare benefits, Universal Credit and managing rent accounts to reduce arrears. - Work closely with Housing Options, Temporary Accommodation and Housing Management teams to coordinate support. - Assist residents in accessing external services including mental health support, substance misuse services, social care and employment support. - Manage a caseload of complex cases, ensuring accurate record keeping and regular reviews of progress. - Support residents transitioning from temporary accommodation or rough sleeping into settled housing. - Work with landlords and housing providers to resolve tenancy issues and prevent evictions. - Identify safeguarding concerns and make appropriate referrals in line with statutory responsibilities. - Attend multi-agency meetings and case conferences to support coordinated service delivery. - Ensure all work is carried out in line with relevant housing legislation and homelessness duties. - Contribute to service improvement by identifying trends, challenges and opportunities to enhance outcomes. Key Requirements - Experience working in a tenancy sustainment, homelessness, housing support or similar role within a local authority or housing association. - Strong understanding of homelessness legislation and the challenges faced by vulnerable residents. - Experience supporting individuals with complex needs including mental health, substance misuse or offending history. - Knowledge of welfare benefits, Universal Credit and income maximisation. - Ability to manage a varied caseload and prioritise effectively in a fast-paced environment. - Strong communication and interpersonal skills, with the ability to build trust and engage residents. - Experience working in partnership with external agencies and multi-disciplinary teams. - Good understanding of safeguarding responsibilities and risk management. - Strong IT skills and experience using housing or case management systems. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Tenancy Sustainment Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 22, 2026
Contractor
We're recruiting an experienced Tenancy Sustainment Officer to join a busy local authority housing service, supporting vulnerable residents to maintain their tenancies and prevent homelessness. This is a frontline, resident-focused role working with individuals and households at risk of tenancy failure. The successful candidate will deliver tailored support, working in partnership with internal teams and external agencies to improve outcomes, promote independence and reduce repeat homelessness. The Role - Provide intensive tenancy sustainment support to residents at risk of losing their homes, including those with complex needs. - Work proactively with individuals and households to prevent homelessness and reduce repeat presentations. - Carry out detailed needs and risk assessments, developing personalised support plans to sustain tenancies. - Support residents with budgeting, welfare benefits, Universal Credit and managing rent accounts to reduce arrears. - Work closely with Housing Options, Temporary Accommodation and Housing Management teams to coordinate support. - Assist residents in accessing external services including mental health support, substance misuse services, social care and employment support. - Manage a caseload of complex cases, ensuring accurate record keeping and regular reviews of progress. - Support residents transitioning from temporary accommodation or rough sleeping into settled housing. - Work with landlords and housing providers to resolve tenancy issues and prevent evictions. - Identify safeguarding concerns and make appropriate referrals in line with statutory responsibilities. - Attend multi-agency meetings and case conferences to support coordinated service delivery. - Ensure all work is carried out in line with relevant housing legislation and homelessness duties. - Contribute to service improvement by identifying trends, challenges and opportunities to enhance outcomes. Key Requirements - Experience working in a tenancy sustainment, homelessness, housing support or similar role within a local authority or housing association. - Strong understanding of homelessness legislation and the challenges faced by vulnerable residents. - Experience supporting individuals with complex needs including mental health, substance misuse or offending history. - Knowledge of welfare benefits, Universal Credit and income maximisation. - Ability to manage a varied caseload and prioritise effectively in a fast-paced environment. - Strong communication and interpersonal skills, with the ability to build trust and engage residents. - Experience working in partnership with external agencies and multi-disciplinary teams. - Good understanding of safeguarding responsibilities and risk management. - Strong IT skills and experience using housing or case management systems. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Tenancy Sustainment Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Client Local Authority in Hounslow Job Title Tenancy Sustainment Officer Pay Rate 22.79 an hour PAYE/ 30.23 an hour UMBRELLA Hours 36 hours Mon to Fri (08:45:AM - 05:00:PM) Duration Initial 6 month contract Location HYBRID-2 Days working from home and 3 Days Minimum working in the Hounslow House office / out on site (Office / tenants homes / community setting) Description PURPOSE OF ROLE: You are a frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the Borough. You are outcome focussed and creative in the way you achieve successful outcomes, seeking and implementing bespoke solutions to complex problems. You adopt a casework-based approach to tenancy sustainment, being proactive and assertive to engage with tenants to influence and empower them to remain safely and independently in their homes. You are highly motivated to support tenants, while effectively managing risks and challenging behaviour. KEY ACCOUNTABILITIES 1. Work collaboratively with your colleagues and partner agencies to ensure that tenants get the very best service and opportunities to live independently and safely in their homes. 2. Work effectively to prevent tenancy breakdown and escalation of need, proactively supporting tenants to ensure they look after their homes, prevent the loss of their home and ensure rent is paid on time. 3. Proactively engage with tenants, visiting them in community settings and in their homes, building up trusting, professional and caring relationships. 4. Work in a person-centred way, carrying out holistic assessments to identify unmet needs, working proactively with other agencies to ensure those needs are met. 5. Make timely referrals to internal departments and external agencies and proactively follow up to ensure referrals are acted on. 6. Think creatively and decisively to implement bespoke solutions to meet complex needs and resolve complex problems. 7. Co-ordinate work with others across the service to ensure cross cuttings issues are not considered in isolation, and solutions are joined up borough wide. Experience: You have experience of multi-disciplinary working involving complex needs and diverse client groups and an understanding of the council's role as a landlord and associated legislation and regulations relating to tenancy matters. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 22, 2026
Contractor
Client Local Authority in Hounslow Job Title Tenancy Sustainment Officer Pay Rate 22.79 an hour PAYE/ 30.23 an hour UMBRELLA Hours 36 hours Mon to Fri (08:45:AM - 05:00:PM) Duration Initial 6 month contract Location HYBRID-2 Days working from home and 3 Days Minimum working in the Hounslow House office / out on site (Office / tenants homes / community setting) Description PURPOSE OF ROLE: You are a frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the Borough. You are outcome focussed and creative in the way you achieve successful outcomes, seeking and implementing bespoke solutions to complex problems. You adopt a casework-based approach to tenancy sustainment, being proactive and assertive to engage with tenants to influence and empower them to remain safely and independently in their homes. You are highly motivated to support tenants, while effectively managing risks and challenging behaviour. KEY ACCOUNTABILITIES 1. Work collaboratively with your colleagues and partner agencies to ensure that tenants get the very best service and opportunities to live independently and safely in their homes. 2. Work effectively to prevent tenancy breakdown and escalation of need, proactively supporting tenants to ensure they look after their homes, prevent the loss of their home and ensure rent is paid on time. 3. Proactively engage with tenants, visiting them in community settings and in their homes, building up trusting, professional and caring relationships. 4. Work in a person-centred way, carrying out holistic assessments to identify unmet needs, working proactively with other agencies to ensure those needs are met. 5. Make timely referrals to internal departments and external agencies and proactively follow up to ensure referrals are acted on. 6. Think creatively and decisively to implement bespoke solutions to meet complex needs and resolve complex problems. 7. Co-ordinate work with others across the service to ensure cross cuttings issues are not considered in isolation, and solutions are joined up borough wide. Experience: You have experience of multi-disciplinary working involving complex needs and diverse client groups and an understanding of the council's role as a landlord and associated legislation and regulations relating to tenancy matters. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Income Officer Location: London Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in London is seeking an Income Officer to support the effective management and collection of rental income across its housing portfolio. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting. About the Role You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and payments, you will manage arrears cases, provide financial guidance, and work closely with internal teams and external agencies. Key Responsibilities Managing a caseload of rent accounts and monitoring arrears Contacting tenants to recover outstanding rent and agree repayment plans Supporting tenants with budgeting and signposting to financial support services Taking appropriate action on arrears cases, including escalation where required Preparing documentation for legal action, including court proceedings Liaising with housing officers, support services, and external agencies Maintaining accurate records and ensuring compliance with policies and procedures Contributing to income maximisation and tenancy sustainment strategies About You The council is looking to hear from candidates who have: Experience in income recovery, rent arrears, or housing finance Knowledge of housing legislation and arrears recovery processes Strong negotiation and communication skills A firm but fair approach to managing sensitive financial situations Experience working within a Local Authority or social housing environment (desirable) Ability to work both independently and collaboratively Apply If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in London , we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.
Apr 22, 2026
Contractor
Job Title: Income Officer Location: London Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in London is seeking an Income Officer to support the effective management and collection of rental income across its housing portfolio. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting. About the Role You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and payments, you will manage arrears cases, provide financial guidance, and work closely with internal teams and external agencies. Key Responsibilities Managing a caseload of rent accounts and monitoring arrears Contacting tenants to recover outstanding rent and agree repayment plans Supporting tenants with budgeting and signposting to financial support services Taking appropriate action on arrears cases, including escalation where required Preparing documentation for legal action, including court proceedings Liaising with housing officers, support services, and external agencies Maintaining accurate records and ensuring compliance with policies and procedures Contributing to income maximisation and tenancy sustainment strategies About You The council is looking to hear from candidates who have: Experience in income recovery, rent arrears, or housing finance Knowledge of housing legislation and arrears recovery processes Strong negotiation and communication skills A firm but fair approach to managing sensitive financial situations Experience working within a Local Authority or social housing environment (desirable) Ability to work both independently and collaboratively Apply If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in London , we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.
Job Title: Income Officer Location: North West England Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in the North West of England is seeking an Income Officer to support the effective management and collection of rental income across its housing portfolio. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting. About the Role You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and payments, you will manage arrears cases, provide financial guidance, and work closely with internal teams and external agencies. Key Responsibilities Managing a caseload of rent accounts and monitoring arrears Contacting tenants to recover outstanding rent and agree repayment plans Supporting tenants with budgeting and signposting to financial support services Taking appropriate action on arrears cases, including escalation where required Preparing documentation for legal action, including court proceedings Liaising with housing officers, support services, and external agencies Maintaining accurate records and ensuring compliance with policies and procedures Contributing to income maximisation and tenancy sustainment strategies About You The council is looking to hear from candidates who have: Experience in income recovery, rent arrears, or housing finance Knowledge of housing legislation and arrears recovery processes Strong negotiation and communication skills A firm but fair approach to managing sensitive financial situations Experience working within a Local Authority or social housing environment (desirable) Ability to work both independently and collaboratively Apply If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in the North West of England , we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.
Apr 22, 2026
Contractor
Job Title: Income Officer Location: North West England Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in the North West of England is seeking an Income Officer to support the effective management and collection of rental income across its housing portfolio. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting. About the Role You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and payments, you will manage arrears cases, provide financial guidance, and work closely with internal teams and external agencies. Key Responsibilities Managing a caseload of rent accounts and monitoring arrears Contacting tenants to recover outstanding rent and agree repayment plans Supporting tenants with budgeting and signposting to financial support services Taking appropriate action on arrears cases, including escalation where required Preparing documentation for legal action, including court proceedings Liaising with housing officers, support services, and external agencies Maintaining accurate records and ensuring compliance with policies and procedures Contributing to income maximisation and tenancy sustainment strategies About You The council is looking to hear from candidates who have: Experience in income recovery, rent arrears, or housing finance Knowledge of housing legislation and arrears recovery processes Strong negotiation and communication skills A firm but fair approach to managing sensitive financial situations Experience working within a Local Authority or social housing environment (desirable) Ability to work both independently and collaboratively Apply If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in the North West of England , we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.
We are looking for Housing Officers' with experience in all areas, especially Homelessness Prevention, Tenancy Sustainment, Neighbourhood Housing and Repairs. The duties include: 1. Assessments and managing complex cases. 2. Delivering a high and friendly standard of work to all clients. 3. Visiting client sites. 4. Working with internal and external multi-agencies. Please feel free to apply to this advert or contact Jade at Social Care Locums for more information.
Apr 22, 2026
Seasonal
We are looking for Housing Officers' with experience in all areas, especially Homelessness Prevention, Tenancy Sustainment, Neighbourhood Housing and Repairs. The duties include: 1. Assessments and managing complex cases. 2. Delivering a high and friendly standard of work to all clients. 3. Visiting client sites. 4. Working with internal and external multi-agencies. Please feel free to apply to this advert or contact Jade at Social Care Locums for more information.
Career Choices Dewis Gyrfa Ltd
St. Helens, Merseyside
Job Overview Working hours: 40 hours per weekInterview Date: To be confirmedOur Tenancy Sustainment Officers really help make a difference to peoples' lives. Responsibilities Assist the support team with intensive housing management functions. Play a key role in interviews and assessments, allocation of housing and settling in new clients/residents. Help support people to make positive changes in their lives at our Lifehouse based in St Helens, Merseyside. Qualifications Previous experience supporting a wide range of people from varying backgrounds, including the vulnerable and some with challenging/dangerous behaviour, with varying support and housing management needs. Knowledge of what housing related support is and the issues people face on a daily basis including tenancy/licence breaches, access, abandonment, anti-social behaviour etc. Application Process In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. Other Requirements Appointment will be subject to satisfactory references, a criminal record check (DBS: Enhanced with the barred list adult workforce DBS Disclosure) and evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here. Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration. We reserve the right to close this advert earlier if we feel that we have received sufficient applications. Equality and Benefits Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Apr 22, 2026
Full time
Job Overview Working hours: 40 hours per weekInterview Date: To be confirmedOur Tenancy Sustainment Officers really help make a difference to peoples' lives. Responsibilities Assist the support team with intensive housing management functions. Play a key role in interviews and assessments, allocation of housing and settling in new clients/residents. Help support people to make positive changes in their lives at our Lifehouse based in St Helens, Merseyside. Qualifications Previous experience supporting a wide range of people from varying backgrounds, including the vulnerable and some with challenging/dangerous behaviour, with varying support and housing management needs. Knowledge of what housing related support is and the issues people face on a daily basis including tenancy/licence breaches, access, abandonment, anti-social behaviour etc. Application Process In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. Other Requirements Appointment will be subject to satisfactory references, a criminal record check (DBS: Enhanced with the barred list adult workforce DBS Disclosure) and evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here. Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration. We reserve the right to close this advert earlier if we feel that we have received sufficient applications. Equality and Benefits Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Housing Support Worker / Resettlement Officer An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker This role is known internally as a Resettlement Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations JOB TYPE: Full-Time, Contract (until end March 2027) WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am - 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Resettlement Officer include: Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support Multi-Agency Working: Collaborating with housing teams, support services and external partners Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible Record Keeping: Maintaining accurate case records and documentation General Support Duties: Assisting with occasional reception or administrative responsibilities CANDIDATE REQUIREMENTS Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending Knowledge of housing legislation, tenancy rights and welfare benefits Strong communication skills, both written and verbal Ability to manage workload effectively and prioritise multiple tasks Experience building relationships with stakeholders, landlords and support agencies Empathetic, non-judgemental and person-centred approach Proactive and motivated with a focus on achieving positive outcomes Ability to work independently and as part of a team Good organisational and problem-solving skills BENEFITS 28 days' annual leave including Bank Holidays Contributory pension Health Plan This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14588 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Apr 21, 2026
Full time
Housing Support Worker / Resettlement Officer An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker This role is known internally as a Resettlement Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations JOB TYPE: Full-Time, Contract (until end March 2027) WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am - 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Resettlement Officer include: Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support Multi-Agency Working: Collaborating with housing teams, support services and external partners Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible Record Keeping: Maintaining accurate case records and documentation General Support Duties: Assisting with occasional reception or administrative responsibilities CANDIDATE REQUIREMENTS Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending Knowledge of housing legislation, tenancy rights and welfare benefits Strong communication skills, both written and verbal Ability to manage workload effectively and prioritise multiple tasks Experience building relationships with stakeholders, landlords and support agencies Empathetic, non-judgemental and person-centred approach Proactive and motivated with a focus on achieving positive outcomes Ability to work independently and as part of a team Good organisational and problem-solving skills BENEFITS 28 days' annual leave including Bank Holidays Contributory pension Health Plan This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14588 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Eden Brown are seeking a highly experienced Neighbourhood Officer on a 3 month contract situated in Manchester The role as Housing Officer will be office based only As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester - Dealing with Allocations and Lettings - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 20, 2026
Seasonal
Eden Brown are seeking a highly experienced Neighbourhood Officer on a 3 month contract situated in Manchester The role as Housing Officer will be office based only As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester - Dealing with Allocations and Lettings - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Ashberry Recruitment are looking for a Housing Support Officer on an ongoing basis. We require someone with their own transport and experience delivering floating support. Ideally the candidate will have experience with people with complex needs, substance misuse problems and mental health. Alternatively, someone with experience of tenancy sustainment, housing management support would be beneficial. Your Key Responsibilities To provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved. Manage a case load of tenants, providing person-centered support which empowers tenants to develop the skills necessary for independent living. Help tenants to recognise their strengths, goals, and aspirations, encourage them to use these to effect change. Support tenants' wellbeing, encouraging them to actively engage with services in the community and accompanying them to appointments if required. Assist tenants to sustain their tenancy, advising and supporting with matters relating to rent, repairs, benefits and ASB. Be involved with the referral, assessment and sign up of new tenants to the service. Maintain accurate and up to date case notes using our electronic case management system, ensuring confidentiality and compliance with GDPR. Identify, report and record safeguarding concerns following relevant procedures. Collaborate with internal teams and external agencies and attend multi-agency meetings when necessary Hours Monday - Friday - 37 Hours Per Week
Apr 20, 2026
Contractor
Ashberry Recruitment are looking for a Housing Support Officer on an ongoing basis. We require someone with their own transport and experience delivering floating support. Ideally the candidate will have experience with people with complex needs, substance misuse problems and mental health. Alternatively, someone with experience of tenancy sustainment, housing management support would be beneficial. Your Key Responsibilities To provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved. Manage a case load of tenants, providing person-centered support which empowers tenants to develop the skills necessary for independent living. Help tenants to recognise their strengths, goals, and aspirations, encourage them to use these to effect change. Support tenants' wellbeing, encouraging them to actively engage with services in the community and accompanying them to appointments if required. Assist tenants to sustain their tenancy, advising and supporting with matters relating to rent, repairs, benefits and ASB. Be involved with the referral, assessment and sign up of new tenants to the service. Maintain accurate and up to date case notes using our electronic case management system, ensuring confidentiality and compliance with GDPR. Identify, report and record safeguarding concerns following relevant procedures. Collaborate with internal teams and external agencies and attend multi-agency meetings when necessary Hours Monday - Friday - 37 Hours Per Week
Job Title: Housing Officer Location: London Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in London is seeking a Housing Officer to support the effective management of residential housing across the borough. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in housing management, tenancy support, or estate services within an urban environment. About the Role You will play a key role in delivering a high-quality housing management service to a diverse community, ensuring tenants are supported and properties are well maintained. Acting as a main point of contact for residents, you will manage tenancy-related matters, address day-to-day housing issues, and work closely with internal teams and external partners. Key Responsibilities Managing a portfolio of residential properties across the borough Acting as the primary point of contact for tenants and residents Supporting tenancy management, including sign-ups, changes, and sustainment Conducting regular estate inspections and tenancy visits Handling anti-social behaviour cases and resolving tenant disputes Liaising with repairs teams, contractors, and support services Ensuring properties and communal areas are maintained to a high standard Promoting a safe, clean, and positive living environment About You The council is looking to hear from candidates who have: Experience working in housing management, tenancy support, or housing officer roles Strong communication and interpersonal skills, with the ability to engage diverse communities A proactive and tenant-focused approach Experience dealing with anti-social behaviour and complex tenancy issues Ability to work collaboratively with internal departments and external agencies Knowledge of housing legislation and best practices (desirable) Apply If you have experience in housing management or tenant support and are looking for an opportunity within a Local Authority setting in London, we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.
Apr 20, 2026
Contractor
Job Title: Housing Officer Location: London Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in London is seeking a Housing Officer to support the effective management of residential housing across the borough. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in housing management, tenancy support, or estate services within an urban environment. About the Role You will play a key role in delivering a high-quality housing management service to a diverse community, ensuring tenants are supported and properties are well maintained. Acting as a main point of contact for residents, you will manage tenancy-related matters, address day-to-day housing issues, and work closely with internal teams and external partners. Key Responsibilities Managing a portfolio of residential properties across the borough Acting as the primary point of contact for tenants and residents Supporting tenancy management, including sign-ups, changes, and sustainment Conducting regular estate inspections and tenancy visits Handling anti-social behaviour cases and resolving tenant disputes Liaising with repairs teams, contractors, and support services Ensuring properties and communal areas are maintained to a high standard Promoting a safe, clean, and positive living environment About You The council is looking to hear from candidates who have: Experience working in housing management, tenancy support, or housing officer roles Strong communication and interpersonal skills, with the ability to engage diverse communities A proactive and tenant-focused approach Experience dealing with anti-social behaviour and complex tenancy issues Ability to work collaboratively with internal departments and external agencies Knowledge of housing legislation and best practices (desirable) Apply If you have experience in housing management or tenant support and are looking for an opportunity within a Local Authority setting in London, we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.
A Bedfordshire Local Authority is seeking a proactive and compassionate Upstream Prevention Officer to join their Housing & Homelessness Service. This role focuses on early intervention, working with individuals and households at risk of homelessness to prevent issues from escalating, with a strong emphasis on tenancy sustainment and partnership working. Deliver an effective homelessness prevention, advice and support service to those at risk of losing their accommodation. Work closely with internal departments and external partners (including landlords, support services and community organisations) to identify risks at the earliest stage. Conduct outreach across community locations such as local libraries and Citizens Advice centres to identify individuals at risk of homelessness and provide early intervention support. Manage a caseload of prevention cases, developing and progressing Personalised Housing Plans to achieve positive outcomes. This role requires 4 days per week on-site to support effective partnership working, early intervention activity and case management. If you are passionate about preventing homelessness and making a meaningful impact at the earliest stage, please send your CV and a short supporting statement outlining your relevant experience to (url removed).
Apr 18, 2026
Contractor
A Bedfordshire Local Authority is seeking a proactive and compassionate Upstream Prevention Officer to join their Housing & Homelessness Service. This role focuses on early intervention, working with individuals and households at risk of homelessness to prevent issues from escalating, with a strong emphasis on tenancy sustainment and partnership working. Deliver an effective homelessness prevention, advice and support service to those at risk of losing their accommodation. Work closely with internal departments and external partners (including landlords, support services and community organisations) to identify risks at the earliest stage. Conduct outreach across community locations such as local libraries and Citizens Advice centres to identify individuals at risk of homelessness and provide early intervention support. Manage a caseload of prevention cases, developing and progressing Personalised Housing Plans to achieve positive outcomes. This role requires 4 days per week on-site to support effective partnership working, early intervention activity and case management. If you are passionate about preventing homelessness and making a meaningful impact at the earliest stage, please send your CV and a short supporting statement outlining your relevant experience to (url removed).
6 Month Fixed Term Contract As a Tenancy Sustainment Officer, youll provide intensive tenancy sustainment support to our most vulnerable residents, helping them to sustain their tenancy and reduce the risk of tenancy failure. Youll support residents with diverse and complex needs, including residents who are experiencing safeguarding concerns and Domestic Abuse click apply for full job details
Apr 18, 2026
Contractor
6 Month Fixed Term Contract As a Tenancy Sustainment Officer, youll provide intensive tenancy sustainment support to our most vulnerable residents, helping them to sustain their tenancy and reduce the risk of tenancy failure. Youll support residents with diverse and complex needs, including residents who are experiencing safeguarding concerns and Domestic Abuse click apply for full job details
Neighbourhood Officer Islington, London Temp Ongoing Full Time An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community. THE ROLE As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive. Manage a defined patch, delivering effective tenancy and neighbourhood management services Carry out estate inspections and coordinate routine maintenance in communal areas Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches Work closely with repairs, contractors and internal teams to resolve estate-based issues Support residents with tenancy sustainment and signpost to relevant services Handle resident enquiries, complaints and complex casework in a timely and professional manner Ensure compliance with policies, procedures, and relevant housing legislation THE CANDIDATE The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting. Strong knowledge of tenancy management and housing legislation Experience managing estate inspections and coordinating communal repairs/maintenance Proven track record of handling ASB and complex resident cases Excellent communication skills with the ability to build relationships with diverse communities Ability to prioritise workloads effectively and manage competing deadlines THE CONTRACT WORKING HOURS Full Time Monday-Friday 9-5 Patch based, Islington LENGTH OF CONTRACT 3 Month Contract, temp-perm RATE The pay for the role is 25.15 per hour LTD company rate. The PAYE equivalent is 21.44 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!
Apr 18, 2026
Contractor
Neighbourhood Officer Islington, London Temp Ongoing Full Time An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community. THE ROLE As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive. Manage a defined patch, delivering effective tenancy and neighbourhood management services Carry out estate inspections and coordinate routine maintenance in communal areas Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches Work closely with repairs, contractors and internal teams to resolve estate-based issues Support residents with tenancy sustainment and signpost to relevant services Handle resident enquiries, complaints and complex casework in a timely and professional manner Ensure compliance with policies, procedures, and relevant housing legislation THE CANDIDATE The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting. Strong knowledge of tenancy management and housing legislation Experience managing estate inspections and coordinating communal repairs/maintenance Proven track record of handling ASB and complex resident cases Excellent communication skills with the ability to build relationships with diverse communities Ability to prioritise workloads effectively and manage competing deadlines THE CONTRACT WORKING HOURS Full Time Monday-Friday 9-5 Patch based, Islington LENGTH OF CONTRACT 3 Month Contract, temp-perm RATE The pay for the role is 25.15 per hour LTD company rate. The PAYE equivalent is 21.44 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!
Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £27,000 per annum Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and the team will help you with your registration. Gap Personnel is acting as an employment business.
Apr 17, 2026
Full time
Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £27,000 per annum Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and the team will help you with your registration. Gap Personnel is acting as an employment business.
