Housing Benefits Assessment Officer - Harrow Minimum 8 month contract £22.22 per hour PAYE Full time Duties and responsibilties To contribute to the provision of high performing customer centred financial assessment service as one of a team delivering financial assistance towards the rent, Council Tax, and social care cost of some 21000 households (1 in 5) who are the most vulnerable residents in the Borough against a background of ever changing regulations and guidance. To ensure the service achieves its maximum Comprehensive Performance Assessment (CPA) as it contributes to both the Use of Resources Assessment and the Council s overall CPA score Experienced Housing Benefit Assessment Officer with extensive and recent experience in this role To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
May 06, 2026
Contractor
Housing Benefits Assessment Officer - Harrow Minimum 8 month contract £22.22 per hour PAYE Full time Duties and responsibilties To contribute to the provision of high performing customer centred financial assessment service as one of a team delivering financial assistance towards the rent, Council Tax, and social care cost of some 21000 households (1 in 5) who are the most vulnerable residents in the Borough against a background of ever changing regulations and guidance. To ensure the service achieves its maximum Comprehensive Performance Assessment (CPA) as it contributes to both the Use of Resources Assessment and the Council s overall CPA score Experienced Housing Benefit Assessment Officer with extensive and recent experience in this role To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
We're recruiting an experienced Housing Benefits Officer to join a busy Revenues and Benefits service delivering vital financial support to vulnerable residents within a local authority environment. This role sits within a high-performing Housing Benefits team responsible for administering Housing Benefit and Council Tax Support for approximately 20,000 households. The successful candidate will manage complex assessments, support overpayment recovery processes, and ensure all work is delivered accurately, efficiently and in line with current legislation and best practice. The Role - Assess and process Housing Benefit and Council Tax Support claims in line with legislation, policy and performance targets - Carry out complex financial assessments including self-employed applicants, students and vulnerable households - Process changes in circumstances, revisions, reviews and interventions accurately and within agreed timescales - Assess and implement Discretionary Housing Payments, backdating requests and underlying entitlement decisions - Identify, calculate and recover overpaid benefits, supporting the council's overpayment recovery objectives - Recommend appeals for referral to Tribunal services where appropriate - Work proactively to minimise fraud and ensure all assessments comply with verification standards - Liaise with internal departments including Revenues, Housing, Finance and customer service teams to ensure effective service delivery - Work with external stakeholders including landlords and the Department for Work and Pensions - Provide advice and guidance to residents regarding Housing Benefits, Council Tax Support and wider welfare benefits - Handle difficult or sensitive customer interactions professionally and empathetically - Attend home visits where required to gather or verify information - Maintain accurate records and ensure all casework is completed in line with council policies and procedures - Support service improvement initiatives and contribute to maintaining high performance and quality standards - Assist with training and knowledge sharing across the team where required Key Requirements - Extensive current knowledge of Housing Benefit and Council Tax Support legislation and procedures - Strong practical experience assessing Housing Benefit and Council Tax Support claims within a local authority or similar back-office environment - Experience processing complex benefit calculations and changes in circumstances - Good understanding of overpayment recovery, appeals and fraud prevention processes - Excellent communication skills, both written and verbal - Ability to deal effectively with vulnerable or challenging customers in a professional manner - Strong organisational skills with the ability to manage workloads and meet performance targets - Good IT skills including experience using housing benefits systems and Microsoft Office packages - Ability to work independently and collaboratively within a team environment - Understanding of data protection, verification standards and compliance requirements - GCSE-level numeracy and literacy or equivalent experience - Willingness to undertake home visits where required What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Benefits Officers, Revenues & Benefits professionals and Welfare Assessment Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 06, 2026
Contractor
We're recruiting an experienced Housing Benefits Officer to join a busy Revenues and Benefits service delivering vital financial support to vulnerable residents within a local authority environment. This role sits within a high-performing Housing Benefits team responsible for administering Housing Benefit and Council Tax Support for approximately 20,000 households. The successful candidate will manage complex assessments, support overpayment recovery processes, and ensure all work is delivered accurately, efficiently and in line with current legislation and best practice. The Role - Assess and process Housing Benefit and Council Tax Support claims in line with legislation, policy and performance targets - Carry out complex financial assessments including self-employed applicants, students and vulnerable households - Process changes in circumstances, revisions, reviews and interventions accurately and within agreed timescales - Assess and implement Discretionary Housing Payments, backdating requests and underlying entitlement decisions - Identify, calculate and recover overpaid benefits, supporting the council's overpayment recovery objectives - Recommend appeals for referral to Tribunal services where appropriate - Work proactively to minimise fraud and ensure all assessments comply with verification standards - Liaise with internal departments including Revenues, Housing, Finance and customer service teams to ensure effective service delivery - Work with external stakeholders including landlords and the Department for Work and Pensions - Provide advice and guidance to residents regarding Housing Benefits, Council Tax Support and wider welfare benefits - Handle difficult or sensitive customer interactions professionally and empathetically - Attend home visits where required to gather or verify information - Maintain accurate records and ensure all casework is completed in line with council policies and procedures - Support service improvement initiatives and contribute to maintaining high performance and quality standards - Assist with training and knowledge sharing across the team where required Key Requirements - Extensive current knowledge of Housing Benefit and Council Tax Support legislation and procedures - Strong practical experience assessing Housing Benefit and Council Tax Support claims within a local authority or similar back-office environment - Experience processing complex benefit calculations and changes in circumstances - Good understanding of overpayment recovery, appeals and fraud prevention processes - Excellent communication skills, both written and verbal - Ability to deal effectively with vulnerable or challenging customers in a professional manner - Strong organisational skills with the ability to manage workloads and meet performance targets - Good IT skills including experience using housing benefits systems and Microsoft Office packages - Ability to work independently and collaboratively within a team environment - Understanding of data protection, verification standards and compliance requirements - GCSE-level numeracy and literacy or equivalent experience - Willingness to undertake home visits where required What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Benefits Officers, Revenues & Benefits professionals and Welfare Assessment Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title: Admin Support Officer Department: Administrative Fire Delivery Team Location: Head Office, 45 Westminster Bridge Road, London, SE1 7JB Job Type: Temporary Pay Rate: £16.04 per hour Start Date: 24 April 2026 End Date: 24 December 2026 Working Hours: Monday to Friday 09:00 - 17:00 (7 hours per day) Unpaid break included About the Role This Support Officer role sits within the wider FRA (Fire Risk Assessment) Delivery Team and plays a key role in supporting service delivery, with a strong focus on customer liaison, satisfaction, and continuous improvement . You will provide essential back-office support to the Surveying & Voids Team while ensuring customers are kept informed before, during, and after works. A proactive, customer-focused approach is essential. Purpose of the Role Provide administrative and operational support to the Surveying & Voids Team Support delivery of programmes and projects Act as a key point of contact for residents, ensuring clear and consistent communication Contribute to high levels of customer satisfaction and service delivery Key Responsibilities Customer & Stakeholder Engagement Deliver excellent customer service to all stakeholders Build and maintain relationships with internal teams, residents, contractors, and external agencies Respond to enquiries and resolve issues in a professional and timely manner Ensure customers are regularly updated on progress of works Administrative & Coordination Support Manage correspondence (emails, calls, enquiries, post handling) Maintain accurate systems, databases, and records to meet KPIs Provide general administrative support across teams Arrange meetings, training sessions, and take minutes where required Maintain filing systems and ensure information is accessible Project & Programme Support Assist in preparing and tracking project programmes (using Microsoft Project/Excel) Monitor progress of works and liaise with contractors/supply chain Raise and manage work orders, ensuring completion within targets Support coordination of works from start through to defects liability period Complaints & Reporting Support the Complaints Team with investigations and responses Prepare reports using Microsoft tools and internal systems Analyse and manage data from multiple sources Finance & Office Support Process invoices accurately and in a timely manner Manage incoming and outgoing post Promote good office and IT housekeeping Health & Safety Follow all Health & Safety policies and procedures Potentially act as Fire Warden or First Aider if required Key Requirements Strong administrative experience Excellent communication and customer service skills Ability to manage workload, prioritise tasks, and meet deadlines High attention to detail and ability to multitask Strong IT skills (Microsoft Office, databases, email systems) Experience working with housing/repairs or asset systems (desirable) Experience coordinating projects or programmes Ability to work independently and use initiative Desirable Experience Experience in complaints handling Experience with contractors, residents, and external stakeholders Diary management and scheduling Exposure to legal or compliance-related cases Additional Information Office-based role Inside IR35 May require occasional work outside normal hours Opportunity to work within a large housing organisation Why Apply? This is an excellent opportunity to gain valuable experience within a respected organisation like Peabody, developing your administrative, coordination, and customer service skills in a fast-paced environment.
May 06, 2026
Contractor
Job Title: Admin Support Officer Department: Administrative Fire Delivery Team Location: Head Office, 45 Westminster Bridge Road, London, SE1 7JB Job Type: Temporary Pay Rate: £16.04 per hour Start Date: 24 April 2026 End Date: 24 December 2026 Working Hours: Monday to Friday 09:00 - 17:00 (7 hours per day) Unpaid break included About the Role This Support Officer role sits within the wider FRA (Fire Risk Assessment) Delivery Team and plays a key role in supporting service delivery, with a strong focus on customer liaison, satisfaction, and continuous improvement . You will provide essential back-office support to the Surveying & Voids Team while ensuring customers are kept informed before, during, and after works. A proactive, customer-focused approach is essential. Purpose of the Role Provide administrative and operational support to the Surveying & Voids Team Support delivery of programmes and projects Act as a key point of contact for residents, ensuring clear and consistent communication Contribute to high levels of customer satisfaction and service delivery Key Responsibilities Customer & Stakeholder Engagement Deliver excellent customer service to all stakeholders Build and maintain relationships with internal teams, residents, contractors, and external agencies Respond to enquiries and resolve issues in a professional and timely manner Ensure customers are regularly updated on progress of works Administrative & Coordination Support Manage correspondence (emails, calls, enquiries, post handling) Maintain accurate systems, databases, and records to meet KPIs Provide general administrative support across teams Arrange meetings, training sessions, and take minutes where required Maintain filing systems and ensure information is accessible Project & Programme Support Assist in preparing and tracking project programmes (using Microsoft Project/Excel) Monitor progress of works and liaise with contractors/supply chain Raise and manage work orders, ensuring completion within targets Support coordination of works from start through to defects liability period Complaints & Reporting Support the Complaints Team with investigations and responses Prepare reports using Microsoft tools and internal systems Analyse and manage data from multiple sources Finance & Office Support Process invoices accurately and in a timely manner Manage incoming and outgoing post Promote good office and IT housekeeping Health & Safety Follow all Health & Safety policies and procedures Potentially act as Fire Warden or First Aider if required Key Requirements Strong administrative experience Excellent communication and customer service skills Ability to manage workload, prioritise tasks, and meet deadlines High attention to detail and ability to multitask Strong IT skills (Microsoft Office, databases, email systems) Experience working with housing/repairs or asset systems (desirable) Experience coordinating projects or programmes Ability to work independently and use initiative Desirable Experience Experience in complaints handling Experience with contractors, residents, and external stakeholders Diary management and scheduling Exposure to legal or compliance-related cases Additional Information Office-based role Inside IR35 May require occasional work outside normal hours Opportunity to work within a large housing organisation Why Apply? This is an excellent opportunity to gain valuable experience within a respected organisation like Peabody, developing your administrative, coordination, and customer service skills in a fast-paced environment.
Your new company You will be joining a well-established social housing provider committed to delivering high-quality homes, investing in its communities, and continuously improving the experience of its residents. The organisation is expanding itsteam to strengthen its approach to housing condition claims and improve risk management across the business. You will be part of a supportive LegalDisrepair Team, where your expertise will help drive successful outcomes andcontribute to continuous improvement across the service. Your new role This is a temporary position offered on a rolling contract, providing an excellent opportunity to make an immediate impact within a well-respected housing organisation. This role offers hybrid working arrangements.As a Legal Disrepair Officer, you will independently manage a varied and often high-volume caseload involving disrepair, complex housing litigation, injunctions, enforcement matters, and related housing management issues. You will defend claims brought against the organisation, draft legal documents, prepare case bundles, instruct Counsel, and represent the organisation at regional court hearings. Working with surveyors, housing teams, and internal stakeholders, you will gather evidence, assess risk, identify trends, and provide practical legal advice. What you'll need to succeed To be successful, you will have proven experience handling litigation (whether acting for claimants, defendants, or both) with strong knowledge of relevant housing legislation, civil procedure, and pre-action protocol requirements. You will be confident drafting witness statements, injunction applications, legal instructions, and court documents, and comfortable engaging in legal research, analysing technical evidence, and coordinating expert involvement.Experience within the social housing sector, multi-complex litigation (such as ASB, possession, and enforcement), and courtroom advocacy will be advantageous. You should hold, or be working toward, a Law Degree, LPC, or CILEX qualification, and possess a full UK driving licence with access to a vehicle. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on .If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 06, 2026
Seasonal
Your new company You will be joining a well-established social housing provider committed to delivering high-quality homes, investing in its communities, and continuously improving the experience of its residents. The organisation is expanding itsteam to strengthen its approach to housing condition claims and improve risk management across the business. You will be part of a supportive LegalDisrepair Team, where your expertise will help drive successful outcomes andcontribute to continuous improvement across the service. Your new role This is a temporary position offered on a rolling contract, providing an excellent opportunity to make an immediate impact within a well-respected housing organisation. This role offers hybrid working arrangements.As a Legal Disrepair Officer, you will independently manage a varied and often high-volume caseload involving disrepair, complex housing litigation, injunctions, enforcement matters, and related housing management issues. You will defend claims brought against the organisation, draft legal documents, prepare case bundles, instruct Counsel, and represent the organisation at regional court hearings. Working with surveyors, housing teams, and internal stakeholders, you will gather evidence, assess risk, identify trends, and provide practical legal advice. What you'll need to succeed To be successful, you will have proven experience handling litigation (whether acting for claimants, defendants, or both) with strong knowledge of relevant housing legislation, civil procedure, and pre-action protocol requirements. You will be confident drafting witness statements, injunction applications, legal instructions, and court documents, and comfortable engaging in legal research, analysing technical evidence, and coordinating expert involvement.Experience within the social housing sector, multi-complex litigation (such as ASB, possession, and enforcement), and courtroom advocacy will be advantageous. You should hold, or be working toward, a Law Degree, LPC, or CILEX qualification, and possess a full UK driving licence with access to a vehicle. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on .If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
A leading North West housing and property organisation is hiring a Compliance Officer to support the delivery of statutory compliance across key safety workstreams, ensuring programmes are completed, data is accurate, and assurance reporting is robust. You'll be the day-to-day operational point of contact, working with internal teams and specialist contractors to deliver safe, compliant homes and excellent customer outcomes. Client Details Our client is a values-led, customer-focused housing and property organisation with a strong reputation for doing the right thing, investing in people, and operating to high governance and safety standards. They manage a significant property portfolio across the North West and are committed to continuous improvement , service quality , and regulatory excellence . Description Support the management and evolution of the organisation's statutory compliance framework , ensuring alignment with best practice and legislation. Act as the main operational point of contact for compliance delivery-ensuring smooth, high-quality, value-for-money service. Manage day-to-day delivery of compliance servicing, inspections, and follow-up remedial works across: Gas , Asbestos , Legionella , Electrical , Fire Safety , Lifts , and associated M&E services Coordinate access for hard-to-reach properties, working with colleagues and contractors to deliver approved procedures. Maintain and improve compliance data management systems -ensuring records are accurate, complete, auditable and readily available. Collate performance data and produce draft monthly/quarterly/annual KPI reports by compliance stream. Keep current with compliance best practice/legislation and share key updates with relevant teams and stakeholders. Coordinate a programme of compliance audits (internal and external), collating findings and performance evidence for assurance reporting. Provide technical support/advice on regulatory requirements related to asset compliance. Support procurement activity: contractor/consultant selection and appointment in line with governance and financial procedures. Run contractor performance and contract management meetings-agenda/action tracking and documentation. Raise work orders/variations, ensure approvals are in place, and reconcile invoices against authorised orders. Work confidently within compliance IT systems/third-party portals and asset management software modules (e.g., servicing & inspection systems). Promote safe working and safeguarding culture-reporting hazards and supporting organisational obligations. Produce analysis in Excel (intermediate+) to support decisions and compliance assurance Profile NVQ Level 3 (or equivalent) and/or strong relevant experience in property compliance or asset safety. Compliance training/knowledge across some of: Fire Safety, Asbestos, Gas Safety, Electrical Safety (others desirable). Experience managing and/or supporting delivery of building services/maintenance contracts (including procurement exposure). Understanding of compliance requirements and Health & Safety legislation (CDM knowledge is advantageous). Strong admin discipline and confidence using MS Office and property/compliance databases/asset management systems. Confidence building relationships with contractors, auditors, regulators and internal stakeholders. Job Offer High-impact role protecting customers and ensuring safe, compliant homes Genuine development exposure across multiple compliance workstreams Strong stakeholder visibility and the chance to shape performance through data and assurance Supportive leadership and a values-driven culture focused on ownership and growth Competitive salary (DOE) + strong benefits package (details shared at application stage) Training and professional development support (role-dependent)
May 06, 2026
Contractor
A leading North West housing and property organisation is hiring a Compliance Officer to support the delivery of statutory compliance across key safety workstreams, ensuring programmes are completed, data is accurate, and assurance reporting is robust. You'll be the day-to-day operational point of contact, working with internal teams and specialist contractors to deliver safe, compliant homes and excellent customer outcomes. Client Details Our client is a values-led, customer-focused housing and property organisation with a strong reputation for doing the right thing, investing in people, and operating to high governance and safety standards. They manage a significant property portfolio across the North West and are committed to continuous improvement , service quality , and regulatory excellence . Description Support the management and evolution of the organisation's statutory compliance framework , ensuring alignment with best practice and legislation. Act as the main operational point of contact for compliance delivery-ensuring smooth, high-quality, value-for-money service. Manage day-to-day delivery of compliance servicing, inspections, and follow-up remedial works across: Gas , Asbestos , Legionella , Electrical , Fire Safety , Lifts , and associated M&E services Coordinate access for hard-to-reach properties, working with colleagues and contractors to deliver approved procedures. Maintain and improve compliance data management systems -ensuring records are accurate, complete, auditable and readily available. Collate performance data and produce draft monthly/quarterly/annual KPI reports by compliance stream. Keep current with compliance best practice/legislation and share key updates with relevant teams and stakeholders. Coordinate a programme of compliance audits (internal and external), collating findings and performance evidence for assurance reporting. Provide technical support/advice on regulatory requirements related to asset compliance. Support procurement activity: contractor/consultant selection and appointment in line with governance and financial procedures. Run contractor performance and contract management meetings-agenda/action tracking and documentation. Raise work orders/variations, ensure approvals are in place, and reconcile invoices against authorised orders. Work confidently within compliance IT systems/third-party portals and asset management software modules (e.g., servicing & inspection systems). Promote safe working and safeguarding culture-reporting hazards and supporting organisational obligations. Produce analysis in Excel (intermediate+) to support decisions and compliance assurance Profile NVQ Level 3 (or equivalent) and/or strong relevant experience in property compliance or asset safety. Compliance training/knowledge across some of: Fire Safety, Asbestos, Gas Safety, Electrical Safety (others desirable). Experience managing and/or supporting delivery of building services/maintenance contracts (including procurement exposure). Understanding of compliance requirements and Health & Safety legislation (CDM knowledge is advantageous). Strong admin discipline and confidence using MS Office and property/compliance databases/asset management systems. Confidence building relationships with contractors, auditors, regulators and internal stakeholders. Job Offer High-impact role protecting customers and ensuring safe, compliant homes Genuine development exposure across multiple compliance workstreams Strong stakeholder visibility and the chance to shape performance through data and assurance Supportive leadership and a values-driven culture focused on ownership and growth Competitive salary (DOE) + strong benefits package (details shared at application stage) Training and professional development support (role-dependent)
Role Summary: To contribute to Town & Country Housing s support strategy by providing a comprehensive range of information, guidance, and any onward referral to help people manage their money and prepare for changes in welfare benefit. Please note: We reserve the right to close this vacancy early if a suitable applicant is found. Location: Epsom, Surrey Salary: £33,216 per annum Hours : 35 hours per week Contract: Permanent Probation period: 6 months Notice period: 1 month Applications close: Monday 11 May 2026 Interview date: Tuesday 19 May 2026 For more information or to apply, please click 'apply now' .
May 06, 2026
Full time
Role Summary: To contribute to Town & Country Housing s support strategy by providing a comprehensive range of information, guidance, and any onward referral to help people manage their money and prepare for changes in welfare benefit. Please note: We reserve the right to close this vacancy early if a suitable applicant is found. Location: Epsom, Surrey Salary: £33,216 per annum Hours : 35 hours per week Contract: Permanent Probation period: 6 months Notice period: 1 month Applications close: Monday 11 May 2026 Interview date: Tuesday 19 May 2026 For more information or to apply, please click 'apply now' .
You will work closely with Parish Councils, local communities, landowners, housing providers and Dorset Council to help rural communities explore and progress solutions to local housing need. This is a community facing, relationship based role that combines engagement, analysis and practical problem solving. You will manage your own caseload and play a key part in building trust, navigating sensitive issues, and helping partners move ideas towards delivery. Key responsibilities include: Promoting the Rural Housing Enabling service across Dorset Supporting communities to understand evidence of local housing need Identifying and helping to progress potential affordable housing sites Supporting early stages of scheme development through to handover You will not be expected to come with detailed technical knowledge of rural housing policy. Training, mentoring and technical support will be provided , including support from national and local Rural Housing Enabling networks.
May 06, 2026
Full time
You will work closely with Parish Councils, local communities, landowners, housing providers and Dorset Council to help rural communities explore and progress solutions to local housing need. This is a community facing, relationship based role that combines engagement, analysis and practical problem solving. You will manage your own caseload and play a key part in building trust, navigating sensitive issues, and helping partners move ideas towards delivery. Key responsibilities include: Promoting the Rural Housing Enabling service across Dorset Supporting communities to understand evidence of local housing need Identifying and helping to progress potential affordable housing sites Supporting early stages of scheme development through to handover You will not be expected to come with detailed technical knowledge of rural housing policy. Training, mentoring and technical support will be provided , including support from national and local Rural Housing Enabling networks.
Tenancy Management Officer Location - Bracknell Duration - 3-4 months Hourly rate - £18.37 - £24.00 per hour (Depending on payment type) Sellick Partnership Ltd assisting a well-established housing association with the recruitment of a Tenancy Management Officer to join their neighbourhood and estates team to deliver a proactive tenancy and property management service within their patches click apply for full job details
May 06, 2026
Full time
Tenancy Management Officer Location - Bracknell Duration - 3-4 months Hourly rate - £18.37 - £24.00 per hour (Depending on payment type) Sellick Partnership Ltd assisting a well-established housing association with the recruitment of a Tenancy Management Officer to join their neighbourhood and estates team to deliver a proactive tenancy and property management service within their patches click apply for full job details
Gas Supervisor page is loaded Gas Supervisorlocations: Birmingham - Hockleytime type: Full timeposted on: Posted Todayjob requisition id: REQCompetitive pay Expression of Interest - Gas Supervisor Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.We are now building our talent pool ahead of our contract go-live on 1 July 2026 and are inviting Expressions of Interest from Gas Supervisors who would like to be considered once formal recruitment opens in coming weeks. Submitting an expression of interest does not guarantee employment, nor does it provide salary or detailed role information at this stage. It simply ensures that you are first to be contacted when full job details, including pay, working hours, and application timelines, are confirmed. About the Role: We are looking for an experienced Gas Supervisor to lead and support our gas engineering team in Birmingham. This role is critical in ensuring the safe, compliant and high quality delivery of gas servicing, repairs and installations across domestic housing stock. You will play a key part in maintaining resident safety, meeting regulatory requirements, and supporting the successful mobilisation and ongoing performance of this new contract.As Gas Supervisor, you will oversee a team of domestic gas engineers, providing technical guidance, quality assurance, and day to day operational support. You will carry out post inspections, audit work, manage performance, and ensure all gas activities meet legal, contractual and internal standards. Strong leadership, excellent communication and a commitment to safety and compliance are essential. Duties: Supervise and support a team of domestic gas engineers, ensuring high standards of workmanship and customer service Carry out quality assurance checks, post inspections and audits on completed gas works Provide technical guidance on diagnostics, repairs, servicing and installations Ensure all gas works comply with current legislation, industry standards and internal procedures Monitor engineer performance, productivity, and adherence to KPIs and SLAs Assist with complex fault diagnosis and escalated technical issues Manage and approve CP12s and other compliance documentation Support the planning and allocation of workloads to ensure efficient delivery Respond to urgent issues, escalations and emergency situations when required Ensure accurate recording of all works using handheld devices or job management systems Liaise with tenants, housing officers, client representatives and internal teams Oversee van stock management and ensure materials are ordered appropriately Identify and report safeguarding concerns, property hazards or non compliance Lead toolbox talks, safety briefings and contribute to ongoing training and development Ensure PPE is worn and health & safety procedures are followed at all times Support apprentices and junior engineers with coaching and development Contribute to continuous improvement of processes, safety and service delivery Role Criteria: City & Guilds or NVQ Level 3 in Gas Installation and Maintenance Valid ACS certification (e.g. CCN1, CENWAT, CKR1, HTR1) Proven experience supervising or mentoring gas engineers Strong background in domestic boiler servicing, fault diagnosis and installation Good understanding of electrical safe isolation and basic wiring principles Excellent knowledge of gas safety legislation, compliance and audit requirements Experience working in social housing or local authority environments (preferred) Strong communication skills with a customer focused approach Ability to lead, motivate and support a dispersed team Confident using handheld devices and digital job management systems High attention to detail and commitment to safe working practices Flexible and willing to travel across properties and support out of hours requirements Full UK driving licence Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact:Francesca Swan ()If you need any help with your application process, we are here to support you. We will be accessible every step of the way.At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply. (blob:)0:00 / 2:45
May 06, 2026
Full time
Gas Supervisor page is loaded Gas Supervisorlocations: Birmingham - Hockleytime type: Full timeposted on: Posted Todayjob requisition id: REQCompetitive pay Expression of Interest - Gas Supervisor Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.We are now building our talent pool ahead of our contract go-live on 1 July 2026 and are inviting Expressions of Interest from Gas Supervisors who would like to be considered once formal recruitment opens in coming weeks. Submitting an expression of interest does not guarantee employment, nor does it provide salary or detailed role information at this stage. It simply ensures that you are first to be contacted when full job details, including pay, working hours, and application timelines, are confirmed. About the Role: We are looking for an experienced Gas Supervisor to lead and support our gas engineering team in Birmingham. This role is critical in ensuring the safe, compliant and high quality delivery of gas servicing, repairs and installations across domestic housing stock. You will play a key part in maintaining resident safety, meeting regulatory requirements, and supporting the successful mobilisation and ongoing performance of this new contract.As Gas Supervisor, you will oversee a team of domestic gas engineers, providing technical guidance, quality assurance, and day to day operational support. You will carry out post inspections, audit work, manage performance, and ensure all gas activities meet legal, contractual and internal standards. Strong leadership, excellent communication and a commitment to safety and compliance are essential. Duties: Supervise and support a team of domestic gas engineers, ensuring high standards of workmanship and customer service Carry out quality assurance checks, post inspections and audits on completed gas works Provide technical guidance on diagnostics, repairs, servicing and installations Ensure all gas works comply with current legislation, industry standards and internal procedures Monitor engineer performance, productivity, and adherence to KPIs and SLAs Assist with complex fault diagnosis and escalated technical issues Manage and approve CP12s and other compliance documentation Support the planning and allocation of workloads to ensure efficient delivery Respond to urgent issues, escalations and emergency situations when required Ensure accurate recording of all works using handheld devices or job management systems Liaise with tenants, housing officers, client representatives and internal teams Oversee van stock management and ensure materials are ordered appropriately Identify and report safeguarding concerns, property hazards or non compliance Lead toolbox talks, safety briefings and contribute to ongoing training and development Ensure PPE is worn and health & safety procedures are followed at all times Support apprentices and junior engineers with coaching and development Contribute to continuous improvement of processes, safety and service delivery Role Criteria: City & Guilds or NVQ Level 3 in Gas Installation and Maintenance Valid ACS certification (e.g. CCN1, CENWAT, CKR1, HTR1) Proven experience supervising or mentoring gas engineers Strong background in domestic boiler servicing, fault diagnosis and installation Good understanding of electrical safe isolation and basic wiring principles Excellent knowledge of gas safety legislation, compliance and audit requirements Experience working in social housing or local authority environments (preferred) Strong communication skills with a customer focused approach Ability to lead, motivate and support a dispersed team Confident using handheld devices and digital job management systems High attention to detail and commitment to safe working practices Flexible and willing to travel across properties and support out of hours requirements Full UK driving licence Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact:Francesca Swan ()If you need any help with your application process, we are here to support you. We will be accessible every step of the way.At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply. (blob:)0:00 / 2:45
Private Housing Enforcement Officer Hertfordshire Based Hourly rate inside IR35 Hybrid working Panoramic Associates is currently working with a Local Authority client based in London to facilitate the appointment of an experienced Private Housing Enforcement Officer to support the team across HMO and single-family dwelling enforcement activity click apply for full job details
May 06, 2026
Contractor
Private Housing Enforcement Officer Hertfordshire Based Hourly rate inside IR35 Hybrid working Panoramic Associates is currently working with a Local Authority client based in London to facilitate the appointment of an experienced Private Housing Enforcement Officer to support the team across HMO and single-family dwelling enforcement activity click apply for full job details
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Derbyshire . You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsibilities. Most of your time will be spent out in the community conducting visits, inspections and resident appointments, with the flexibility to complete administration remotely using provided equipment. The organisation operates from local base locations, with mileage paid from the nearest base. Key Responsibilities of a Housing Officer: Provide practical, day-to-day support to an established team of Housing Officers Carry out estate and patch visits, resident appointments, and community-based housing management work Manage casework and maintain accurate records using housing management systems and CRM tools Complete administrative tasks efficiently between appointments, with flexible hybrid working arrangements Travel across a designated patch within the Derbyshire area and attend local base locations when required Ideal Candidate: An experienced Housing Officer with strong knowledge of frontline housing management Able to hit the ground running and support an existing team with minimal supervision Comfortable working primarily in the community and engaging with residents face-to-face Experience using housing management systems or CRMs (experience with Orchard or Microsoft Dynamics is beneficial but transferable systems experience is welcomed) Well-organised, with the ability to balance resident visits, casework, and administrative tasks Full driving licence and willingness to carry out patch visits Pay & Benefits for this Housing Officer role: 24 - 26 per hour Mileage reimbursement Flexible hybrid working arrangements Home-working equipment provided Flexible working structure, allowing administration to be scheduled around community visits and appointments If this Housing Officer role is of interest please apply or contact (url removed)
May 06, 2026
Contractor
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Derbyshire . You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsibilities. Most of your time will be spent out in the community conducting visits, inspections and resident appointments, with the flexibility to complete administration remotely using provided equipment. The organisation operates from local base locations, with mileage paid from the nearest base. Key Responsibilities of a Housing Officer: Provide practical, day-to-day support to an established team of Housing Officers Carry out estate and patch visits, resident appointments, and community-based housing management work Manage casework and maintain accurate records using housing management systems and CRM tools Complete administrative tasks efficiently between appointments, with flexible hybrid working arrangements Travel across a designated patch within the Derbyshire area and attend local base locations when required Ideal Candidate: An experienced Housing Officer with strong knowledge of frontline housing management Able to hit the ground running and support an existing team with minimal supervision Comfortable working primarily in the community and engaging with residents face-to-face Experience using housing management systems or CRMs (experience with Orchard or Microsoft Dynamics is beneficial but transferable systems experience is welcomed) Well-organised, with the ability to balance resident visits, casework, and administrative tasks Full driving licence and willingness to carry out patch visits Pay & Benefits for this Housing Officer role: 24 - 26 per hour Mileage reimbursement Flexible hybrid working arrangements Home-working equipment provided Flexible working structure, allowing administration to be scheduled around community visits and appointments If this Housing Officer role is of interest please apply or contact (url removed)
A voids surveyor in social housing inspects empty properties between tenancies to assess their condition and identify required repairs or upgrades. They specify and cost necessary works, coordinate turnaround activities, and ensure homes meet lettable standards and safety requirements before new occupants move in. Client Details This large local authority manages one of the UK's biggest social housing portfolios, providing affordable homes and housing services to a diverse urban population. It oversees maintenance, tenancy support, and regeneration programmes while operating under public sector regulations and budget constraints. Description Inspect vacant properties to assess overall condition after tenants move out Identify repairs, damage, and any health or safety hazards Specify required works to bring the property up to lettable standard Prepare cost estimates and approve repair budgets Raise and manage work orders for contractors and maintenance teams Monitor progress of works on-site to ensure quality and timelines are met Carry out interim and final inspections before properties are re-let Ensure compliance with safety regulations (e.g. gas, electrical, fire safety) Liaise with contractors, housing officers, and lettings teams to coordinate turnaround Keep accurate records, reports, and documentation of works completed and costs incurred Profile A good voids surveyor is highly organised and detail-oriented, able to quickly assess a property's condition and identify all necessary repairs to meet lettable standards. They combine strong technical knowledge with practical judgement, ensuring works are specified accurately, cost-effectively, and in line with safety regulations. They also communicate clearly with contractors and internal teams, manage timelines efficiently to minimise void periods, and maintain a strong focus on quality so properties are ready for new tenants without delays or repeat issues. Job Offer Long term contract Competitive Hourly Rate ASAP start date
May 06, 2026
Seasonal
A voids surveyor in social housing inspects empty properties between tenancies to assess their condition and identify required repairs or upgrades. They specify and cost necessary works, coordinate turnaround activities, and ensure homes meet lettable standards and safety requirements before new occupants move in. Client Details This large local authority manages one of the UK's biggest social housing portfolios, providing affordable homes and housing services to a diverse urban population. It oversees maintenance, tenancy support, and regeneration programmes while operating under public sector regulations and budget constraints. Description Inspect vacant properties to assess overall condition after tenants move out Identify repairs, damage, and any health or safety hazards Specify required works to bring the property up to lettable standard Prepare cost estimates and approve repair budgets Raise and manage work orders for contractors and maintenance teams Monitor progress of works on-site to ensure quality and timelines are met Carry out interim and final inspections before properties are re-let Ensure compliance with safety regulations (e.g. gas, electrical, fire safety) Liaise with contractors, housing officers, and lettings teams to coordinate turnaround Keep accurate records, reports, and documentation of works completed and costs incurred Profile A good voids surveyor is highly organised and detail-oriented, able to quickly assess a property's condition and identify all necessary repairs to meet lettable standards. They combine strong technical knowledge with practical judgement, ensuring works are specified accurately, cost-effectively, and in line with safety regulations. They also communicate clearly with contractors and internal teams, manage timelines efficiently to minimise void periods, and maintain a strong focus on quality so properties are ready for new tenants without delays or repeat issues. Job Offer Long term contract Competitive Hourly Rate ASAP start date
Trent and Dove Housing
Burton-on-trent, Staffordshire
We are looking for an approachable, innovative, enthusiastic individual who shares our commitment to community involvement and providing a high standard of customer service. As part of a team responsible for the delivery of excellent frontline customer service, the successful applicant will have the proven ability of working with the public. Income Officer Salary up to 33,335 per annum 37 hours per week Benefits include company pension and private healthcare T he role of an Income Officer will be responsible for ; Managing patch based accounts up to eviction stage, through the arrears recovery process Promote tenancy sustainment whilst managing through enforcement to recover debt in an accurate, sensitive, confident and responsive manner together with representing TDH at County Court for any possession or warrant action required Deliver high end customer service at all times Comply with all TDH Income procedures and company policies Support the provision of a high-quality income management service, by working in partnership with other teams across the Housing Service area Working with external key stakeholders to ensure vulnerable customers are identified and are offered appropriate support. Be a strong communicator able to deliver your skills through effective working relationships with all work colleagues whilst meeting agreed targets. Be driven, with the aim to make a difference through income management Support and assist the Income Manager & Head of Service in the performance of their duties The skills, knowledge & experience required; Up to date knowledge on welfare reform & associated benefits The ability to manage case loads and be target driven Excellent communication skills, both written and verbal The ability to relate and communicate with people on varying levels, whilst managing conflict and complex situations. The drive to make a difference through income management. The closing date for applications is 13th May 2026 We welcome applications from all sections of the community.
May 06, 2026
Full time
We are looking for an approachable, innovative, enthusiastic individual who shares our commitment to community involvement and providing a high standard of customer service. As part of a team responsible for the delivery of excellent frontline customer service, the successful applicant will have the proven ability of working with the public. Income Officer Salary up to 33,335 per annum 37 hours per week Benefits include company pension and private healthcare T he role of an Income Officer will be responsible for ; Managing patch based accounts up to eviction stage, through the arrears recovery process Promote tenancy sustainment whilst managing through enforcement to recover debt in an accurate, sensitive, confident and responsive manner together with representing TDH at County Court for any possession or warrant action required Deliver high end customer service at all times Comply with all TDH Income procedures and company policies Support the provision of a high-quality income management service, by working in partnership with other teams across the Housing Service area Working with external key stakeholders to ensure vulnerable customers are identified and are offered appropriate support. Be a strong communicator able to deliver your skills through effective working relationships with all work colleagues whilst meeting agreed targets. Be driven, with the aim to make a difference through income management Support and assist the Income Manager & Head of Service in the performance of their duties The skills, knowledge & experience required; Up to date knowledge on welfare reform & associated benefits The ability to manage case loads and be target driven Excellent communication skills, both written and verbal The ability to relate and communicate with people on varying levels, whilst managing conflict and complex situations. The drive to make a difference through income management. The closing date for applications is 13th May 2026 We welcome applications from all sections of the community.
Section 20 Project Officer Islington, London Temporary Full Time An excellent opportunity for an experienced Section 20 Project Officer to join a North London Housing Association, delivering statutory consultation processes across major works programmes. THE ROLE You will be responsible for managing the end-to-end Section 20 consultation process, ensuring legal compliance, clear communication and robust record-keeping across major works projects. Deliver full Section 20 consultation process including Notices of Intention, Estimates and Reasons Act as the main point of contact for leaseholders regarding major works, costs and processes Liaise with Asset Management, Property Services, surveyors and contractors to gather technical and financial information Prepare accurate, clear and legally compliant consultation documentation Manage and respond to leaseholder observations, queries and formal representations Maintain detailed and auditable records to mitigate risk and support tribunal defence Support resident engagement through meetings, drop-ins and written communications THE CANDIDATE The ideal candidate will have proven experience delivering Section 20 consultations within a Housing Association or Local Authority environment. Strong knowledge of leasehold legislation, particularly the Landlord & Tenant Act 1985 Experience working on major works or planned maintenance programmes Ability to interpret and communicate technical and financial information clearly Excellent written communication skills, including formal notices and correspondence Strong organisational skills with high attention to detail and stakeholder management THE CONTRACT WORKING HOURS Full Time LENGTH OF CONTRACT 6 Month Contract RATE The pay for the role is 24.87 per hour LTD company rate. The PAYE equivalent is 21.20 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!
May 06, 2026
Contractor
Section 20 Project Officer Islington, London Temporary Full Time An excellent opportunity for an experienced Section 20 Project Officer to join a North London Housing Association, delivering statutory consultation processes across major works programmes. THE ROLE You will be responsible for managing the end-to-end Section 20 consultation process, ensuring legal compliance, clear communication and robust record-keeping across major works projects. Deliver full Section 20 consultation process including Notices of Intention, Estimates and Reasons Act as the main point of contact for leaseholders regarding major works, costs and processes Liaise with Asset Management, Property Services, surveyors and contractors to gather technical and financial information Prepare accurate, clear and legally compliant consultation documentation Manage and respond to leaseholder observations, queries and formal representations Maintain detailed and auditable records to mitigate risk and support tribunal defence Support resident engagement through meetings, drop-ins and written communications THE CANDIDATE The ideal candidate will have proven experience delivering Section 20 consultations within a Housing Association or Local Authority environment. Strong knowledge of leasehold legislation, particularly the Landlord & Tenant Act 1985 Experience working on major works or planned maintenance programmes Ability to interpret and communicate technical and financial information clearly Excellent written communication skills, including formal notices and correspondence Strong organisational skills with high attention to detail and stakeholder management THE CONTRACT WORKING HOURS Full Time LENGTH OF CONTRACT 6 Month Contract RATE The pay for the role is 24.87 per hour LTD company rate. The PAYE equivalent is 21.20 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!
Leasehold Officer Islington, London Temp- Perm Full Time A fantastic opportunity for an experienced Leasehold Officer to join a respected North London Housing Association, delivering a high-quality, customer-focused homeownership service across a varied portfolio. THE ROLE You will be responsible for managing leasehold and shared ownership services, ensuring compliance, accurate service charge management and a positive resident experience. Manage a portfolio of leasehold and shared ownership properties Interpret leases, agreements and relevant legislation to ensure compliance Prepare, monitor and reconcile service charges (estimated and actual) Deliver Section 20 consultations for major works and long-term agreements Liaise with internal teams on repairs, planned works and compliance matters Handle disputes, complaints, breaches and legal cases including tribunal and court Work with managing agents, contractors, solicitors and lenders while conducting scheme inspections THE CANDIDATE The ideal candidate will have proven experience in a Leasehold or Homeownership role within a Housing Association or Local Authority setting. Strong knowledge of leasehold legislation including LTA 1985/2003 and CLRA 2002 Experience delivering Section 20 consultations end-to-end Confident managing service charges, budgets and financial processes Experience handling disputes, complaints and legal proceedings Excellent communication, organisation and stakeholder management skills THE CONTRACT WORKING HOURS Full Time LENGTH OF CONTRACT 6 Month Contract, temp-perm RATE The pay for the role is 24.87 per hour LTD company rate. The PAYE equivalent is 21.20 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!
May 06, 2026
Contractor
Leasehold Officer Islington, London Temp- Perm Full Time A fantastic opportunity for an experienced Leasehold Officer to join a respected North London Housing Association, delivering a high-quality, customer-focused homeownership service across a varied portfolio. THE ROLE You will be responsible for managing leasehold and shared ownership services, ensuring compliance, accurate service charge management and a positive resident experience. Manage a portfolio of leasehold and shared ownership properties Interpret leases, agreements and relevant legislation to ensure compliance Prepare, monitor and reconcile service charges (estimated and actual) Deliver Section 20 consultations for major works and long-term agreements Liaise with internal teams on repairs, planned works and compliance matters Handle disputes, complaints, breaches and legal cases including tribunal and court Work with managing agents, contractors, solicitors and lenders while conducting scheme inspections THE CANDIDATE The ideal candidate will have proven experience in a Leasehold or Homeownership role within a Housing Association or Local Authority setting. Strong knowledge of leasehold legislation including LTA 1985/2003 and CLRA 2002 Experience delivering Section 20 consultations end-to-end Confident managing service charges, budgets and financial processes Experience handling disputes, complaints and legal proceedings Excellent communication, organisation and stakeholder management skills THE CONTRACT WORKING HOURS Full Time LENGTH OF CONTRACT 6 Month Contract, temp-perm RATE The pay for the role is 24.87 per hour LTD company rate. The PAYE equivalent is 21.20 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!
A disrepair surveyor in social housing inspects properties to identify defects, hazards, and maintenance issues, often in response to tenant complaints or legal claims. They assess the extent of disrepair, recommend remedial works, estimate costs, and provide reports to ensure homes meet safety and regulatory standards. Client Details This large local authority manages one of the UK's biggest social housing portfolios, providing affordable homes and housing services to a diverse urban population. It oversees maintenance, tenancy support, and regeneration programmes while operating under public sector regulations and budget constraints. Description Inspect occupied properties to investigate reported defects and disrepair issues Part 35, Section 11&12, Expert Witness Reporting Diagnose causes of problems such as damp, mould, leaks, or structural faults Assess risks to tenant health and safety, including hazards under housing standards Prepare detailed reports for internal teams or legal cases Specify remedial works needed to resolve disrepair issues Estimate costs and prioritise works based on severity and urgency Instruct and oversee contractors carrying out repairs Monitor progress and quality of works through site visits and follow-up inspections Liaise with tenants, legal teams, and housing officers throughout the process Ensure compliance with housing legislation, policies, and regulatory requirements Profile A good disrepair surveyor is thorough and analytical, with the ability to accurately diagnose building defects and understand their root causes rather than just the symptoms. They apply strong technical knowledge and attention to detail to produce clear reports, realistic specifications, and cost-effective solutions that comply with housing standards and legal requirements. They also communicate professionally with tenants, contractors, and legal teams, handling sensitive situations with care while managing cases efficiently. Their focus on quality, compliance, and timely resolution helps reduce risk, improve living conditions, and prevent recurring issues. Ideally RICS or equivelant! Job Offer Competitive Rate of Pay Immediate Start Long term, secure contract
May 06, 2026
Seasonal
A disrepair surveyor in social housing inspects properties to identify defects, hazards, and maintenance issues, often in response to tenant complaints or legal claims. They assess the extent of disrepair, recommend remedial works, estimate costs, and provide reports to ensure homes meet safety and regulatory standards. Client Details This large local authority manages one of the UK's biggest social housing portfolios, providing affordable homes and housing services to a diverse urban population. It oversees maintenance, tenancy support, and regeneration programmes while operating under public sector regulations and budget constraints. Description Inspect occupied properties to investigate reported defects and disrepair issues Part 35, Section 11&12, Expert Witness Reporting Diagnose causes of problems such as damp, mould, leaks, or structural faults Assess risks to tenant health and safety, including hazards under housing standards Prepare detailed reports for internal teams or legal cases Specify remedial works needed to resolve disrepair issues Estimate costs and prioritise works based on severity and urgency Instruct and oversee contractors carrying out repairs Monitor progress and quality of works through site visits and follow-up inspections Liaise with tenants, legal teams, and housing officers throughout the process Ensure compliance with housing legislation, policies, and regulatory requirements Profile A good disrepair surveyor is thorough and analytical, with the ability to accurately diagnose building defects and understand their root causes rather than just the symptoms. They apply strong technical knowledge and attention to detail to produce clear reports, realistic specifications, and cost-effective solutions that comply with housing standards and legal requirements. They also communicate professionally with tenants, contractors, and legal teams, handling sensitive situations with care while managing cases efficiently. Their focus on quality, compliance, and timely resolution helps reduce risk, improve living conditions, and prevent recurring issues. Ideally RICS or equivelant! Job Offer Competitive Rate of Pay Immediate Start Long term, secure contract
Private Sector Housing Manager (Initial 3-month contract) Location: Surrey (Hybrid Working) Rate: 450 - 550 per day (DOE) A Surrey-based Local Authority is seeking an experienced Private Sector Housing Manager to join their team on an interim basis. This is an excellent opportunity for a well-rounded Private Sector Housing Manager with strong leadership capability and operational experience across Private Sector Housing to take on a key role within the service. The Role As a Private Sector Housing Manager , you will oversee the delivery of a busy and high-performing Private Sector Housing service. You will be responsible for managing a team of officers, ensuring effective service delivery across enforcement, housing standards, and HMO regulation. You will play a key role in supporting both operational delivery and service improvement, working closely with senior stakeholders and other departments. Key Responsibilities Manage and lead a Private Sector Housing team, ensuring effective delivery across all service areas Oversee Private Sector Housing functions including HHSRS inspections, HMO licensing, and enforcement activity Provide strong staff management, including performance management, mentoring, and support to officers and Team Leaders Deliver and support project-based initiatives within the Private Sector Housing service (project management experience desirable) Ensure the service is compliant with current legislation, including a strong understanding of the Renters Reform agenda Work collaboratively with internal and external stakeholders to drive improvements within Private Sector Housing Maintain a consistent and high-quality approach across all areas of Private Sector Housing About You Extensive experience within Private Sector Housing Previous experience operating at Manager level within a Local Authority Strong experience managing staff and leading teams A well-rounded understanding of Private Sector Housing, including enforcement, HMOs, and housing standards Project management experience is preferable Knowledge of the Renters (Reform) Act and wider legislative changes Team Leaders are also encouraged to apply if you have strong leadership experience and are looking to step up into a Manager position. For more information, give me a call on (phone number removed) or email (url removed)
May 06, 2026
Contractor
Private Sector Housing Manager (Initial 3-month contract) Location: Surrey (Hybrid Working) Rate: 450 - 550 per day (DOE) A Surrey-based Local Authority is seeking an experienced Private Sector Housing Manager to join their team on an interim basis. This is an excellent opportunity for a well-rounded Private Sector Housing Manager with strong leadership capability and operational experience across Private Sector Housing to take on a key role within the service. The Role As a Private Sector Housing Manager , you will oversee the delivery of a busy and high-performing Private Sector Housing service. You will be responsible for managing a team of officers, ensuring effective service delivery across enforcement, housing standards, and HMO regulation. You will play a key role in supporting both operational delivery and service improvement, working closely with senior stakeholders and other departments. Key Responsibilities Manage and lead a Private Sector Housing team, ensuring effective delivery across all service areas Oversee Private Sector Housing functions including HHSRS inspections, HMO licensing, and enforcement activity Provide strong staff management, including performance management, mentoring, and support to officers and Team Leaders Deliver and support project-based initiatives within the Private Sector Housing service (project management experience desirable) Ensure the service is compliant with current legislation, including a strong understanding of the Renters Reform agenda Work collaboratively with internal and external stakeholders to drive improvements within Private Sector Housing Maintain a consistent and high-quality approach across all areas of Private Sector Housing About You Extensive experience within Private Sector Housing Previous experience operating at Manager level within a Local Authority Strong experience managing staff and leading teams A well-rounded understanding of Private Sector Housing, including enforcement, HMOs, and housing standards Project management experience is preferable Knowledge of the Renters (Reform) Act and wider legislative changes Team Leaders are also encouraged to apply if you have strong leadership experience and are looking to step up into a Manager position. For more information, give me a call on (phone number removed) or email (url removed)
Job Title: Housing Policy Officer Location: London Borough of Newham Term : Temp initially 3 month Rate: 21.91 PAYE Are you passionate about making a difference in housing services? We are looking for a dynamic Housing Policy Officer to help shape and enhance the lives of residents in Newham. This is an exciting opportunity to play a pivotal role in developing housing policies and driving service improvements! What You'll Be Doing: In this influential position, you will: Develop, review, and update housing policies, strategies, and procedures. Stay informed on housing legislation and national policies, applying them in practice. Collaborate with housing teams and council colleagues to elevate service quality. Gather feedback from residents and stakeholders to inform policy decisions. Support service and case reviews to identify insights and drive improvements. Draft clear reports and briefings for senior leaders and elected members. Contribute to performance reporting and regulatory submissions. Co-ordinate responses to housing policy consultations. Facilitate workshops with staff and service users when needed. Who We're Looking For: We want to hear from enthusiastic individuals with a passion for housing and public service! You should ideally have: A degree in a relevant field or equivalent experience. Knowledge of housing policy, social housing issues, and local government. Understanding of the social housing regulatory environment. You'll also have experience in: Developing or implementing housing policies and strategies. Writing reports or policy documents. Collaborating with teams and external stakeholders. Running workshops or structured engagement sessions. Managing projects and juggling priorities. Skills and Strengths: We're looking for someone who: Writes clearly and confidently for various audiences. Analyses information and data effectively. Is comfortable with numbers and performance data. Has strong IT skills, especially in MS Word and Excel. Can manage their workload and meet deadlines. Is organised, adaptable, and thrives in a changing environment. Brings a creative, problem-solving approach to their work. If you're ready to contribute to meaningful change in housing services, apply today! Join us in making a positive impact on the Newham community! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 06, 2026
Seasonal
Job Title: Housing Policy Officer Location: London Borough of Newham Term : Temp initially 3 month Rate: 21.91 PAYE Are you passionate about making a difference in housing services? We are looking for a dynamic Housing Policy Officer to help shape and enhance the lives of residents in Newham. This is an exciting opportunity to play a pivotal role in developing housing policies and driving service improvements! What You'll Be Doing: In this influential position, you will: Develop, review, and update housing policies, strategies, and procedures. Stay informed on housing legislation and national policies, applying them in practice. Collaborate with housing teams and council colleagues to elevate service quality. Gather feedback from residents and stakeholders to inform policy decisions. Support service and case reviews to identify insights and drive improvements. Draft clear reports and briefings for senior leaders and elected members. Contribute to performance reporting and regulatory submissions. Co-ordinate responses to housing policy consultations. Facilitate workshops with staff and service users when needed. Who We're Looking For: We want to hear from enthusiastic individuals with a passion for housing and public service! You should ideally have: A degree in a relevant field or equivalent experience. Knowledge of housing policy, social housing issues, and local government. Understanding of the social housing regulatory environment. You'll also have experience in: Developing or implementing housing policies and strategies. Writing reports or policy documents. Collaborating with teams and external stakeholders. Running workshops or structured engagement sessions. Managing projects and juggling priorities. Skills and Strengths: We're looking for someone who: Writes clearly and confidently for various audiences. Analyses information and data effectively. Is comfortable with numbers and performance data. Has strong IT skills, especially in MS Word and Excel. Can manage their workload and meet deadlines. Is organised, adaptable, and thrives in a changing environment. Brings a creative, problem-solving approach to their work. If you're ready to contribute to meaningful change in housing services, apply today! Join us in making a positive impact on the Newham community! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We're recruiting an experienced Complaints and Repairs Officer to join a busy Temporary Accommodation and Resettlement service within a London local authority. This role will focus heavily on managing complaints, repairs casework and resident enquiries across temporary accommodation services. You will be responsible for investigating complaints, responding to Ombudsman and Members enquiries, liaising with residents and managing agents, and ensuring repairs and property-related issues are resolved effectively and in line with corporate policies and procedures. The successful candidate will have strong written and verbal communication skills alongside experience within temporary accommodation, housing management, property management, repairs and maintenance, or complaints handling within a local authority or housing setting. The Role - Manage complaints and repairs casework across temporary accommodation services. - Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. - Respond to Members enquiries, Ombudsman enquiries and escalated resident concerns within required timescales. - Liaise directly with residents, landlords, managing agents, contractors and internal teams to resolve accommodation and repairs issues. - Draft high-quality written complaint responses, investigation findings and case updates. - Monitor and progress repairs issues within temporary accommodation, ensuring timely resolutions and clear communication with residents. - Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placements. - Carry out property inspections, tenancy audits and follow-up visits where required. - Work collaboratively with procurement, placement and housing management teams to minimise disruption to residents. - Escalate complex safeguarding, health and safety or property concerns appropriately. - Maintain accurate records, reports and complaint logs on housing management systems. - Monitor trends and recurring issues to support service improvement and better resident outcomes. - Support the wider Temporary Accommodation and Resettlement team with accommodation-related casework when required. - Ensure all work is delivered in line with housing legislation, temporary accommodation policies and information governance requirements. Key Requirements - Experience handling complaints, repairs casework or resident enquiries within a housing or temporary accommodation environment. - Strong background in temporary accommodation, housing management, property management, repairs or maintenance services. - Experience responding to complex complaints, Members enquiries or Ombudsman cases. - Excellent written communication skills with the ability to produce professional and detailed complaint responses. - Strong verbal communication and customer service skills. - Ability to investigate issues thoroughly and manage sensitive conversations with residents professionally and empathetically. - Experience liaising with contractors, landlords, agents and internal departments to resolve repairs and accommodation issues. - Good understanding of housing standards, repairs processes and temporary accommodation challenges. - Ability to manage a busy and varied caseload effectively under pressure. - Strong organisational skills and attention to detail. - Good IT skills and experience updating housing or case management systems. - Understanding of data protection, safeguarding and resident-focused service delivery. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Complaints Officers, Repairs Officers, Temporary Accommodation Officers, Housing Officers and Property Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 06, 2026
Contractor
We're recruiting an experienced Complaints and Repairs Officer to join a busy Temporary Accommodation and Resettlement service within a London local authority. This role will focus heavily on managing complaints, repairs casework and resident enquiries across temporary accommodation services. You will be responsible for investigating complaints, responding to Ombudsman and Members enquiries, liaising with residents and managing agents, and ensuring repairs and property-related issues are resolved effectively and in line with corporate policies and procedures. The successful candidate will have strong written and verbal communication skills alongside experience within temporary accommodation, housing management, property management, repairs and maintenance, or complaints handling within a local authority or housing setting. The Role - Manage complaints and repairs casework across temporary accommodation services. - Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. - Respond to Members enquiries, Ombudsman enquiries and escalated resident concerns within required timescales. - Liaise directly with residents, landlords, managing agents, contractors and internal teams to resolve accommodation and repairs issues. - Draft high-quality written complaint responses, investigation findings and case updates. - Monitor and progress repairs issues within temporary accommodation, ensuring timely resolutions and clear communication with residents. - Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placements. - Carry out property inspections, tenancy audits and follow-up visits where required. - Work collaboratively with procurement, placement and housing management teams to minimise disruption to residents. - Escalate complex safeguarding, health and safety or property concerns appropriately. - Maintain accurate records, reports and complaint logs on housing management systems. - Monitor trends and recurring issues to support service improvement and better resident outcomes. - Support the wider Temporary Accommodation and Resettlement team with accommodation-related casework when required. - Ensure all work is delivered in line with housing legislation, temporary accommodation policies and information governance requirements. Key Requirements - Experience handling complaints, repairs casework or resident enquiries within a housing or temporary accommodation environment. - Strong background in temporary accommodation, housing management, property management, repairs or maintenance services. - Experience responding to complex complaints, Members enquiries or Ombudsman cases. - Excellent written communication skills with the ability to produce professional and detailed complaint responses. - Strong verbal communication and customer service skills. - Ability to investigate issues thoroughly and manage sensitive conversations with residents professionally and empathetically. - Experience liaising with contractors, landlords, agents and internal departments to resolve repairs and accommodation issues. - Good understanding of housing standards, repairs processes and temporary accommodation challenges. - Ability to manage a busy and varied caseload effectively under pressure. - Strong organisational skills and attention to detail. - Good IT skills and experience updating housing or case management systems. - Understanding of data protection, safeguarding and resident-focused service delivery. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Complaints Officers, Repairs Officers, Temporary Accommodation Officers, Housing Officers and Property Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Tenancy Management Officer Location - Bracknell Duration - 3-4 months Hourly rate - 18.37 - 24.00 per hour (Depending on payment type) Sellick Partnership Ltd assisting a well-established housing association with the recruitment of a Tenancy Management Officer to join their neighbourhood and estates team to deliver a proactive tenancy and property management service within their patches. Purpose of the Tenancy Management Officer is: To provide an exemplary customer experience that drives up satisfaction and is achieved through a proactive and comprehensive housing management offer. Working in your patch you will be visible and approachable, understand local issues, work collaboratively, and be the trusted face of organisational accountability for the quality of homes, neighbourhoods and services we provide. You will directly deliver a range of tenancy management and neighbourhood services, collaborating with key colleagues from across the organisation as well as developing relationships with other local service providers. You will aim to sustain tenancies and ensure neighbourhoods are clean, safe and a place where our customers want to live and thrive. Key duties and responsibilities Deliver a proactive face-to-face tenancy management service, building relationships with new customers within a patch. You will support the customer journey at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits and property inspections for mutual exchanges and transfers. You will also be required to oversee complex general enquiries and provide information to support complaint resolution. Deal with applications for succession, assignment and other tenancy related matters in line with legislation, policy and the tenancy agreement. Support the Housing Project Lead with the letting of new build properties and embedding new neighbourhoods. Take appropriate tenancy enforcement action, including legal proceedings when required for breaches of tenancy including tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding and abandonment. If you feel well-suited to the role or want to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 06, 2026
Contractor
Tenancy Management Officer Location - Bracknell Duration - 3-4 months Hourly rate - 18.37 - 24.00 per hour (Depending on payment type) Sellick Partnership Ltd assisting a well-established housing association with the recruitment of a Tenancy Management Officer to join their neighbourhood and estates team to deliver a proactive tenancy and property management service within their patches. Purpose of the Tenancy Management Officer is: To provide an exemplary customer experience that drives up satisfaction and is achieved through a proactive and comprehensive housing management offer. Working in your patch you will be visible and approachable, understand local issues, work collaboratively, and be the trusted face of organisational accountability for the quality of homes, neighbourhoods and services we provide. You will directly deliver a range of tenancy management and neighbourhood services, collaborating with key colleagues from across the organisation as well as developing relationships with other local service providers. You will aim to sustain tenancies and ensure neighbourhoods are clean, safe and a place where our customers want to live and thrive. Key duties and responsibilities Deliver a proactive face-to-face tenancy management service, building relationships with new customers within a patch. You will support the customer journey at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits and property inspections for mutual exchanges and transfers. You will also be required to oversee complex general enquiries and provide information to support complaint resolution. Deal with applications for succession, assignment and other tenancy related matters in line with legislation, policy and the tenancy agreement. Support the Housing Project Lead with the letting of new build properties and embedding new neighbourhoods. Take appropriate tenancy enforcement action, including legal proceedings when required for breaches of tenancy including tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding and abandonment. If you feel well-suited to the role or want to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
