Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: 29,764 to 33,899 Plus up to 2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm What you will be doing: As a Senior PD Handler, you will play a pivotal role in helping to build a market leading Third Party Claims Team. You will use your technical knowledge, to mitigate claims spend through appropriate management of PD claims, (including more complex liability/indemnity scenarios). You will support the competency development of your colleagues, through coaching/training You will be the Indemnity/Liability/MIB SME for your Team You will support and drive the delivery of the PD KPIs - Nil rate/Lifecycle/Spend. You will assist your Team Leader, deputising in their absence when required. You will demonstrate a GROWTH mindset and actively promote a culture of empowerment, engagement and positivity. Support TL with handler QA/feedback What we're looking for: A positive "can do attitude" A desire to improve current processes and strategies Excellent communication skills Ability to react to changing/competing priorities Excellent working knowledge of Third Party Claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Claims Handling Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Part Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
May 08, 2026
Full time
Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: 29,764 to 33,899 Plus up to 2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm What you will be doing: As a Senior PD Handler, you will play a pivotal role in helping to build a market leading Third Party Claims Team. You will use your technical knowledge, to mitigate claims spend through appropriate management of PD claims, (including more complex liability/indemnity scenarios). You will support the competency development of your colleagues, through coaching/training You will be the Indemnity/Liability/MIB SME for your Team You will support and drive the delivery of the PD KPIs - Nil rate/Lifecycle/Spend. You will assist your Team Leader, deputising in their absence when required. You will demonstrate a GROWTH mindset and actively promote a culture of empowerment, engagement and positivity. Support TL with handler QA/feedback What we're looking for: A positive "can do attitude" A desire to improve current processes and strategies Excellent communication skills Ability to react to changing/competing priorities Excellent working knowledge of Third Party Claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Claims Handling Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Part Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
Role purpose The Donation Processor plays a key role in ensuring the accurate recording, reconciliation, and processing of all income received by Southampton Hospitals Charity. This position supports the integrity of financial data, provides timely information to fundraising and finance teams, and ensures compliance with internal controls, charity regulations, and GDPR requirements. Donation Processing & Banking Process and record donations via standing orders, BACS, and other channels, ensuring all supporting documentation is filed appropriately and in compliance with internal financial procedures and details are entered into Beacon CRM. Download, reconcile and process reports from online donation platforms and input details into Beacon CRM. Support with the secure storage, logging, and transfer of cash and cheques to the hospital s cashier s office in accordance with cash-handling procedures. Follow up bank reconciliation of cash and cheques and update Beacon and Xero accordingly. Liaise with fundraising team to identify and allocate income, resolving queries quickly and professionally. Update bank statement spreadsheet daily and share it with the wider fundraising team. Database & Records Management Input and code donations into Beacon CRM, ensuring accurate allocation. Maintain electronic records to comply with financial, statutory, and GDPR regulations. Ensure timely transfer of income data from Beacon into Xero, supporting reconciliation and month-end procedures. Support the preparation of Gift Aid declarations and claims in line with HMRC regulations, maximizing eligible income. Work with Finance Manager to ensure that the necessary accounting and reconciliation processes are in place Person specification Knowledge and experience Experience working with CRM databases (we use Beacon) Some experience working with financial systems (we use Xero) Proven experience handling and processing large volumes of data accurately. Excellent attention to detail, organization, and ability to prioritise workload Strong reconciliation and problem-solving skills. Accurate handling of cash and cheques. Good IT skills including Microsoft Word, Excel, and Outlook. Clear and confident communicator with strong interpersonal skills. Ability to work to strict deadlines within a monthly finance cycle. Good understanding of GDPR and data protection requirements. . Skills, abilities, and behaviours Ensure all work complies with charity regulations, financial policies, and legal requirements. Participate in training and continuous improvement initiatives. Contribute to a positive, collaborative team culture and provide support to colleagues as needed. Desirable: part-qualified or qualified in accounting (e.g., AAT, ACCA) and familiarity with Xero or similar accounting platforms. Experience working with Gift Aid and knowledge of HMRC rules. Experience working within a charity, NHS, or not-for-profit organization.
May 08, 2026
Full time
Role purpose The Donation Processor plays a key role in ensuring the accurate recording, reconciliation, and processing of all income received by Southampton Hospitals Charity. This position supports the integrity of financial data, provides timely information to fundraising and finance teams, and ensures compliance with internal controls, charity regulations, and GDPR requirements. Donation Processing & Banking Process and record donations via standing orders, BACS, and other channels, ensuring all supporting documentation is filed appropriately and in compliance with internal financial procedures and details are entered into Beacon CRM. Download, reconcile and process reports from online donation platforms and input details into Beacon CRM. Support with the secure storage, logging, and transfer of cash and cheques to the hospital s cashier s office in accordance with cash-handling procedures. Follow up bank reconciliation of cash and cheques and update Beacon and Xero accordingly. Liaise with fundraising team to identify and allocate income, resolving queries quickly and professionally. Update bank statement spreadsheet daily and share it with the wider fundraising team. Database & Records Management Input and code donations into Beacon CRM, ensuring accurate allocation. Maintain electronic records to comply with financial, statutory, and GDPR regulations. Ensure timely transfer of income data from Beacon into Xero, supporting reconciliation and month-end procedures. Support the preparation of Gift Aid declarations and claims in line with HMRC regulations, maximizing eligible income. Work with Finance Manager to ensure that the necessary accounting and reconciliation processes are in place Person specification Knowledge and experience Experience working with CRM databases (we use Beacon) Some experience working with financial systems (we use Xero) Proven experience handling and processing large volumes of data accurately. Excellent attention to detail, organization, and ability to prioritise workload Strong reconciliation and problem-solving skills. Accurate handling of cash and cheques. Good IT skills including Microsoft Word, Excel, and Outlook. Clear and confident communicator with strong interpersonal skills. Ability to work to strict deadlines within a monthly finance cycle. Good understanding of GDPR and data protection requirements. . Skills, abilities, and behaviours Ensure all work complies with charity regulations, financial policies, and legal requirements. Participate in training and continuous improvement initiatives. Contribute to a positive, collaborative team culture and provide support to colleagues as needed. Desirable: part-qualified or qualified in accounting (e.g., AAT, ACCA) and familiarity with Xero or similar accounting platforms. Experience working with Gift Aid and knowledge of HMRC rules. Experience working within a charity, NHS, or not-for-profit organization.
The International Oil Pollution Compensation Funds (IOPC Funds) are two intergovernmental organisations (the 1992 Fund and the Supplementary Fund) which provide compensation for pollution damage resulting from oil spills from tankers. At present, 122 countries are members of the 1992 Fund. The IOPC Funds are administered by a joint Secretariat, based in London, with 25 staff members. The position of Claims Assistant, Claims Department, in the Secretariat of the IOPC Funds is to be filled as soon as possible. MAIN DUTIES AND RESPONSIBILITIES Under the guidance of the Claims Managers, and the oversight of the Head of the Claims Department, the Claims Assistant will be assigned all or part of the following responsibilities: Claims Administration Carry out a first review of submitted claims documents and expert assessments and input data into the Claims Handling System (CHS) when requested by the Claims Managers. These tasks include the following: Review claims documents compiled by the Claims Handling Office (CHO) by verifying the completeness of the documents, the presentation of the claim form, the assessment and the request for approval form. Identify any additional information required to process the claim. Liaise with the CHO to obtain further information or missing documentation. Develop and maintain claims data in CHS logs, i.e. spreadsheets and database for major incidents, and open claims files and keep them organised and up to date within CHS (check lists of actions). Assist when necessary, reviewing the approval form before sending to all parties concerned (CHO, P&I Club/insurer, expert, etc.). Liaise with the Club/insurer regarding approvals of claims. Produce ad hoc reports based on templates and supporting documents requested and received through the CHS. Enter payments in CHS and follow up on the status of payments with the Administration Department. Follow up the contestation process by keeping the file updated and assisting the Claims Managers in reviewing the expert's suggested response to the claimant's contestation. Provide documentation and information required to local lawyers in legal proceedings and keep logs of legal proceedings. Monitor incoming correspondence, prioritise and take necessary action when Claims Managers and the Head of the Claims Department are on mission. Draft and edit templates/letters to claimants and their representatives from instructions provided by the Claims Managers Secretarial Support to the Claims Department Within CHS, file all claims correspondence as required, including correspondence relating to legal proceedings, receipt and release forms and correspondence to claimants or their representatives. Assist in the organisation of meetings with external parties, including booking meeting rooms and organising relevant hospitality (including coffees and general beverages, as well as working lunches). Assist with notes on meetings, documents and preparing agendas and slides for presentations. Draft, finalise and format routine correspondence and documents in English in support of the Head of the Department and the Claims Managers. Take minutes of the Department and other meetings when requested by members of the Department. Assist colleagues across the organisation by providing administrative and secretarial support in consultation with the Head of the Claims Department. Administrative and general support to the Head of the Department and Claims Managers Research, organise data and present conclusions in reports. Participate in meetings as a member of the Fund's team when requested by any member of the Claims Department. Assist the members of the Department with presentations, including design and format of PowerPoint slides. Assist Claims Managers in the delivery of exercises. Draw the attention of the Head of the Claims Department and Claims Managers to unusual issues or problems and suggest improvements. Miscellaneous Perform other related responsibilities, including replacing and/or backstopping for others within and outside the Department. REQUIRED QUALIFICATIONS Completion of secondary education, complemented by secretarial/administrative training, plus at least three years' experience in similar positions. University degree is an asset and would reduce the minimum years of experience required to one year. Excellent knowledge of English (perfect command). Knowledge of French or Spanish is desirable. Computer literacy, including sound knowledge/experience of MS Office applications, with strong proficiency in PowerPoint essential, as well as experience using databases and modern technologies. REQUIRED COMPETENCIES Ability to identify, analyse, prioritise assignments and resolve issues independently. Willingness to learn from others, ability to work in a multi-cultural environment, working transparently, building trust and confidence with colleagues. Ability to work under pressure, monitoring and adjusting to demands. Demonstrated professional competence and mastery of subject matter. Ability to research information from a variety of sources. Ability to communicate in a credible and effective way with tact, diplomacy, and discretion. Demonstrated openness in sharing information and keeping people informed. Ability to work collaboratively with others to achieve results. APPLICATION Recruitment under this vacancy is limited to local status only and requires unhindered and complete eligibility to live and work in the United Kingdom. For your application to be considered, you must submit a completed 1992 Fund Personal History Form along with a cover letter stating your reasons for applying for the vacancy. For further information on the Vacancy, including eligibility criteria, how to apply, and a copy of the 1992 Fund Personal History Form, please visit our website via the button below. The deadline for the receipt of applications is 31 May 2026.
May 08, 2026
Full time
The International Oil Pollution Compensation Funds (IOPC Funds) are two intergovernmental organisations (the 1992 Fund and the Supplementary Fund) which provide compensation for pollution damage resulting from oil spills from tankers. At present, 122 countries are members of the 1992 Fund. The IOPC Funds are administered by a joint Secretariat, based in London, with 25 staff members. The position of Claims Assistant, Claims Department, in the Secretariat of the IOPC Funds is to be filled as soon as possible. MAIN DUTIES AND RESPONSIBILITIES Under the guidance of the Claims Managers, and the oversight of the Head of the Claims Department, the Claims Assistant will be assigned all or part of the following responsibilities: Claims Administration Carry out a first review of submitted claims documents and expert assessments and input data into the Claims Handling System (CHS) when requested by the Claims Managers. These tasks include the following: Review claims documents compiled by the Claims Handling Office (CHO) by verifying the completeness of the documents, the presentation of the claim form, the assessment and the request for approval form. Identify any additional information required to process the claim. Liaise with the CHO to obtain further information or missing documentation. Develop and maintain claims data in CHS logs, i.e. spreadsheets and database for major incidents, and open claims files and keep them organised and up to date within CHS (check lists of actions). Assist when necessary, reviewing the approval form before sending to all parties concerned (CHO, P&I Club/insurer, expert, etc.). Liaise with the Club/insurer regarding approvals of claims. Produce ad hoc reports based on templates and supporting documents requested and received through the CHS. Enter payments in CHS and follow up on the status of payments with the Administration Department. Follow up the contestation process by keeping the file updated and assisting the Claims Managers in reviewing the expert's suggested response to the claimant's contestation. Provide documentation and information required to local lawyers in legal proceedings and keep logs of legal proceedings. Monitor incoming correspondence, prioritise and take necessary action when Claims Managers and the Head of the Claims Department are on mission. Draft and edit templates/letters to claimants and their representatives from instructions provided by the Claims Managers Secretarial Support to the Claims Department Within CHS, file all claims correspondence as required, including correspondence relating to legal proceedings, receipt and release forms and correspondence to claimants or their representatives. Assist in the organisation of meetings with external parties, including booking meeting rooms and organising relevant hospitality (including coffees and general beverages, as well as working lunches). Assist with notes on meetings, documents and preparing agendas and slides for presentations. Draft, finalise and format routine correspondence and documents in English in support of the Head of the Department and the Claims Managers. Take minutes of the Department and other meetings when requested by members of the Department. Assist colleagues across the organisation by providing administrative and secretarial support in consultation with the Head of the Claims Department. Administrative and general support to the Head of the Department and Claims Managers Research, organise data and present conclusions in reports. Participate in meetings as a member of the Fund's team when requested by any member of the Claims Department. Assist the members of the Department with presentations, including design and format of PowerPoint slides. Assist Claims Managers in the delivery of exercises. Draw the attention of the Head of the Claims Department and Claims Managers to unusual issues or problems and suggest improvements. Miscellaneous Perform other related responsibilities, including replacing and/or backstopping for others within and outside the Department. REQUIRED QUALIFICATIONS Completion of secondary education, complemented by secretarial/administrative training, plus at least three years' experience in similar positions. University degree is an asset and would reduce the minimum years of experience required to one year. Excellent knowledge of English (perfect command). Knowledge of French or Spanish is desirable. Computer literacy, including sound knowledge/experience of MS Office applications, with strong proficiency in PowerPoint essential, as well as experience using databases and modern technologies. REQUIRED COMPETENCIES Ability to identify, analyse, prioritise assignments and resolve issues independently. Willingness to learn from others, ability to work in a multi-cultural environment, working transparently, building trust and confidence with colleagues. Ability to work under pressure, monitoring and adjusting to demands. Demonstrated professional competence and mastery of subject matter. Ability to research information from a variety of sources. Ability to communicate in a credible and effective way with tact, diplomacy, and discretion. Demonstrated openness in sharing information and keeping people informed. Ability to work collaboratively with others to achieve results. APPLICATION Recruitment under this vacancy is limited to local status only and requires unhindered and complete eligibility to live and work in the United Kingdom. For your application to be considered, you must submit a completed 1992 Fund Personal History Form along with a cover letter stating your reasons for applying for the vacancy. For further information on the Vacancy, including eligibility criteria, how to apply, and a copy of the 1992 Fund Personal History Form, please visit our website via the button below. The deadline for the receipt of applications is 31 May 2026.
Our client, a reputable Accident Repair Centre based in Daventry, is looking to appoint a highly skilled Customer Service Manager. This is an excellent opportunity for an experienced professional to lead the front-of-house team, oversee customer interactions, and ensure smooth operational flow within a busy automotive environment. The successful Customer Service Manager will play a crucial part in enhancing customer satisfaction and supporting the overall efficiency of the repair process. Benefits: Basic salary of 34,000 plus performance-related bonus, OTE 37,000 Monday to Friday, 8:30am - 5:00pm working hours Supportive and dynamic management team Opportunities for professional development and career progression Generous holiday allowance and pension scheme Duties as a Customer Service Manager: Manage the front-of-house team and oversee all customer service operations as the Customer Service Manager Act as the main point of contact for customers, insurance companies, and service providers, fulfilling the responsibilities of the Customer Service Manager Plan and coordinate driver runs, including vehicle collection and delivery Oversee the workshop diary, booking repairs and organising workflow efficiently under the direction of the Customer Service Manager Handle administrative tasks to support daily operations Work closely with the Bodyshop team to monitor repair progress and achieve high levels of customer satisfaction Ensure effective communication and coordination to maintain a seamless customer journey Requirements: Previous experience working within an Accident Repair Centre or automotive workshop environment Proven experience in a senior customer service, front-of-house, or service management position Familiarity with AutoFlow or similar claims and bodyshop management systems Good understanding of insurance claims processes and vehicle repair workflows Strong organisational skills with the ability to manage schedules, driver runs, and workflows efficiently Excellent communication skills and a customer-focused approach Ability to work effectively in a fast-paced, dynamic environment Contact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Daventry and Northamptonshire, today to discover more about this fantastic opportunity. Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
May 08, 2026
Full time
Our client, a reputable Accident Repair Centre based in Daventry, is looking to appoint a highly skilled Customer Service Manager. This is an excellent opportunity for an experienced professional to lead the front-of-house team, oversee customer interactions, and ensure smooth operational flow within a busy automotive environment. The successful Customer Service Manager will play a crucial part in enhancing customer satisfaction and supporting the overall efficiency of the repair process. Benefits: Basic salary of 34,000 plus performance-related bonus, OTE 37,000 Monday to Friday, 8:30am - 5:00pm working hours Supportive and dynamic management team Opportunities for professional development and career progression Generous holiday allowance and pension scheme Duties as a Customer Service Manager: Manage the front-of-house team and oversee all customer service operations as the Customer Service Manager Act as the main point of contact for customers, insurance companies, and service providers, fulfilling the responsibilities of the Customer Service Manager Plan and coordinate driver runs, including vehicle collection and delivery Oversee the workshop diary, booking repairs and organising workflow efficiently under the direction of the Customer Service Manager Handle administrative tasks to support daily operations Work closely with the Bodyshop team to monitor repair progress and achieve high levels of customer satisfaction Ensure effective communication and coordination to maintain a seamless customer journey Requirements: Previous experience working within an Accident Repair Centre or automotive workshop environment Proven experience in a senior customer service, front-of-house, or service management position Familiarity with AutoFlow or similar claims and bodyshop management systems Good understanding of insurance claims processes and vehicle repair workflows Strong organisational skills with the ability to manage schedules, driver runs, and workflows efficiently Excellent communication skills and a customer-focused approach Ability to work effectively in a fast-paced, dynamic environment Contact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Daventry and Northamptonshire, today to discover more about this fantastic opportunity. Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
•Act as the front face of Maximus managing the customer experience for all visitors and staff attending the AC, working at all times to maintain the highest levels of customer service •Provide support to customers across a variety of activities e.g. answering general questions about the PIP assessment, assisting with enquiries on expenses claims from customers who have incurred costs to attend the AC •Ensure the AC is fully prepared for the start of each day, in terms of equipment/supplies and general appearance - ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times •Manage the appointment arrivals board ensuring systems keep up to date and in good order •Provide general support to HPs based or attending the AC •Act as the key point of contact for the HPs for any IT issues, ensuring they are escalated to the correct team, monitoring the issue through to resolution - escalating to manager if appropriate •General administration duties; e.g. answering the telephone, copying, documents etc Qualifications & Experience Understanding of claimants needs and appropriately responding in a caring manner when required Excellent communication and interpersonal skills Excellent planning and organization skills Proficient in the use of Microsoft office package Demonstrable influencing skills to support the delivery of an excellent customer experience Ability to maintain and develop working relationships Experience of working effectively in a customer facing environment Resilience and ability to deal with setbacks constructively and work to resolution of issues Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct, Work cohesively as part of a medical and non medical team of individuals Willingness to travel as required by the business to cover at alternate ACs for absence Experience of a similar role within healthcare field is desirable EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
May 08, 2026
Full time
•Act as the front face of Maximus managing the customer experience for all visitors and staff attending the AC, working at all times to maintain the highest levels of customer service •Provide support to customers across a variety of activities e.g. answering general questions about the PIP assessment, assisting with enquiries on expenses claims from customers who have incurred costs to attend the AC •Ensure the AC is fully prepared for the start of each day, in terms of equipment/supplies and general appearance - ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times •Manage the appointment arrivals board ensuring systems keep up to date and in good order •Provide general support to HPs based or attending the AC •Act as the key point of contact for the HPs for any IT issues, ensuring they are escalated to the correct team, monitoring the issue through to resolution - escalating to manager if appropriate •General administration duties; e.g. answering the telephone, copying, documents etc Qualifications & Experience Understanding of claimants needs and appropriately responding in a caring manner when required Excellent communication and interpersonal skills Excellent planning and organization skills Proficient in the use of Microsoft office package Demonstrable influencing skills to support the delivery of an excellent customer experience Ability to maintain and develop working relationships Experience of working effectively in a customer facing environment Resilience and ability to deal with setbacks constructively and work to resolution of issues Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct, Work cohesively as part of a medical and non medical team of individuals Willingness to travel as required by the business to cover at alternate ACs for absence Experience of a similar role within healthcare field is desirable EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Exchange Street Claims ltd
Birmingham, Staffordshire
A leading company in the Property sector is seeking a Case Manager in their TPA Division. This role focuses on managing Household, Commercial Property, and Real Estate claims, ensuring exceptional customer service and compliance with service levels. The successful candidate will work closely with field Adjusters and be responsible for claim settlements through detailed reporting and proactive communication with various stakeholders.
May 08, 2026
Full time
A leading company in the Property sector is seeking a Case Manager in their TPA Division. This role focuses on managing Household, Commercial Property, and Real Estate claims, ensuring exceptional customer service and compliance with service levels. The successful candidate will work closely with field Adjusters and be responsible for claim settlements through detailed reporting and proactive communication with various stakeholders.
A fantastic opportunity has arisen for a Supplier Conformance Manager to join the team with our prestigious client at their site in Broughton, Chester. We are looking for a highly motivated and talented individual to join us in the Procurement organisation as Conformance Manager/ Business Partner In this role you will act as focal point towards the suppliers for operational activities and contract management, and as representation of the supply chain toward internal functions for the Broughton plant. The role requires a high level of engagement with the plant operational and functional teams to ensure on time on quality wing production with a fully enabled end to end supply chain. Your key mission will be to manage the performance of the supply chain. Managing a wide portfolio of suppliers across Single Aisle in support of wing production, you will work transnationally with a wide range of internal and external stakeholders. The main tasks include:- Ensuring immediate Internal Containment of Supplier Quality Escapes found in the Plant/FAL. Working with Suppliers to provide immediate Containment at the Suppliers site. Working with both Suppliers and the extended Procurement community to determine the root cause and the permanent corrective actions required to eradicate quality escapes. Liaising closely with the Operational and Quality teams to agree liability and that containment & permanent corrective are in place. Provide feedback/KPI s to the Operational/Quality organisations on Supplier Quality performance within the supply chain. Working closely with the PIO function to ensure continued availability of parts during times of quality escapes. Supporting the operational team in managing change within the Supply Chain by providing Customer Protection for non supplier liability issues. Supporting the commercial teams in the supplier claims process by providing the cost of activities carried out by PIOWC in containment of supplier escapes. Working closely with the Incoming Inspectors to ensure the initiation/removal of high rated inspection when required. Working closely with the extended Procurement teams PIA/PIM/PIE to eradicate/close NOE s/QSR s within the Supply Chain. Adopt and implement demand management of the supply chain Coordinate with relevant stakeholders to ensure world class supply chain performance Deploy transnational process and policy. Constant review and performance management of a portfolio of suppliers - includes challenging and leading on recoveries Support the deployment of the Procurement digital strategy Identify improvement opportunities both internally and externally Coordinate supplier working parties Interfacing with the conformance management team and supply chain quality organisation on quality escapes into the plant and subsequent stock management
May 08, 2026
Contractor
A fantastic opportunity has arisen for a Supplier Conformance Manager to join the team with our prestigious client at their site in Broughton, Chester. We are looking for a highly motivated and talented individual to join us in the Procurement organisation as Conformance Manager/ Business Partner In this role you will act as focal point towards the suppliers for operational activities and contract management, and as representation of the supply chain toward internal functions for the Broughton plant. The role requires a high level of engagement with the plant operational and functional teams to ensure on time on quality wing production with a fully enabled end to end supply chain. Your key mission will be to manage the performance of the supply chain. Managing a wide portfolio of suppliers across Single Aisle in support of wing production, you will work transnationally with a wide range of internal and external stakeholders. The main tasks include:- Ensuring immediate Internal Containment of Supplier Quality Escapes found in the Plant/FAL. Working with Suppliers to provide immediate Containment at the Suppliers site. Working with both Suppliers and the extended Procurement community to determine the root cause and the permanent corrective actions required to eradicate quality escapes. Liaising closely with the Operational and Quality teams to agree liability and that containment & permanent corrective are in place. Provide feedback/KPI s to the Operational/Quality organisations on Supplier Quality performance within the supply chain. Working closely with the PIO function to ensure continued availability of parts during times of quality escapes. Supporting the operational team in managing change within the Supply Chain by providing Customer Protection for non supplier liability issues. Supporting the commercial teams in the supplier claims process by providing the cost of activities carried out by PIOWC in containment of supplier escapes. Working closely with the Incoming Inspectors to ensure the initiation/removal of high rated inspection when required. Working closely with the extended Procurement teams PIA/PIM/PIE to eradicate/close NOE s/QSR s within the Supply Chain. Adopt and implement demand management of the supply chain Coordinate with relevant stakeholders to ensure world class supply chain performance Deploy transnational process and policy. Constant review and performance management of a portfolio of suppliers - includes challenging and leading on recoveries Support the deployment of the Procurement digital strategy Identify improvement opportunities both internally and externally Coordinate supplier working parties Interfacing with the conformance management team and supply chain quality organisation on quality escapes into the plant and subsequent stock management
A leading defence technology contractor require a Commercial Contracts Manager. Applicants need previous commercial contracts management expertise, ideally within the defence, aerospace or security sectors and the ability to lead commercial negotiations and strategies. The Commercial Contracts Manager will join a dynamic and high-performing commercial team. Interfacing with both UK MOD and export customers, the Commercial Contracts Manager will work across the contract lifecycle from bids/proposals, negotiation, in life management and claims/close-out. Hybrid working options available. Specific duties of the Commercial Contracts Manager include: Provide commercial contract management support to sales, bids and programme teams Lead customer negotiations Senior level stakeholder engagement and mentoring of junior colleagues Contract drafting Commercial contract risk mitigation and issue resolution Support commercial leadership with improving and refining commercial contract management processes Commercial Contracts Manager applicants should meet the following criteria: Previous Commercial Contract Management experience within; aerospace, defence, engineering services, IT or technology sectors Deep expertise across the entire contract lifecycle, with experience across a range of commercial agreements Experience of developing commercial negotiation strategies Ability to influence; colleagues, stakeholders, customers IACCM, WCC or MCIPS certified or holding a LLB, LLM would be advantageous
May 08, 2026
Full time
A leading defence technology contractor require a Commercial Contracts Manager. Applicants need previous commercial contracts management expertise, ideally within the defence, aerospace or security sectors and the ability to lead commercial negotiations and strategies. The Commercial Contracts Manager will join a dynamic and high-performing commercial team. Interfacing with both UK MOD and export customers, the Commercial Contracts Manager will work across the contract lifecycle from bids/proposals, negotiation, in life management and claims/close-out. Hybrid working options available. Specific duties of the Commercial Contracts Manager include: Provide commercial contract management support to sales, bids and programme teams Lead customer negotiations Senior level stakeholder engagement and mentoring of junior colleagues Contract drafting Commercial contract risk mitigation and issue resolution Support commercial leadership with improving and refining commercial contract management processes Commercial Contracts Manager applicants should meet the following criteria: Previous Commercial Contract Management experience within; aerospace, defence, engineering services, IT or technology sectors Deep expertise across the entire contract lifecycle, with experience across a range of commercial agreements Experience of developing commercial negotiation strategies Ability to influence; colleagues, stakeholders, customers IACCM, WCC or MCIPS certified or holding a LLB, LLM would be advantageous
Job Role: Support Worker Criminal Justice Salary: £20,960 per year (full time equivalent £26,200) Hours: 30 hours per week Contract type: Permanent Location: Taunton - with travel across Somerset Additional information: Valid driver's license and access to a car for business purposes Participation in an out-of-hours on-call rota This role is based at our Taunton office, with regular travel required within a 30-mile radius across Somerset About Julian House: Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we re looking for! About the Role: As a Support Worker within our Criminal Justice Service , you ll be a steady, positive presence for people leaving prison who ve recently experienced homelessness. Many clients are navigating trauma, mental ill health, substance use, domestic abuse and ongoing involvement with the justice system. You ll be responsible for managing referrals, completing needs/risk assessments, and providing tailored support that empowers clients to maintain their accommodation and make positive life changes. You ll work closely with key partners such as the National Probation Service , Police, and other support agencies to create effective, multi-agency support plans. Day to day, you ll help with benefit claims and budgeting, coach the skills for safe, stable tenancies and ensure accommodation meets high health & safety standards. You ll also keep clear, timely records and contribute to reporting for partners and funders, playing a vital role in the wider success of the service. Ready to make a real difference every day? Apply now. What you ll be doing: Build positive and effective working relationships and agreements with external agencies which will include working closely with criminal justice services Complete needs and risk assessments for clients leading to the delivery of support plans which meet individual client needs Give clients advice and information to provide an enabling service so that they can access appropriate services and accommodation Ensure all new clients moving into the service understand their rights, responsibilities and the conditions of their licence agreement Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined. What we re looking for: A valid UK driving licence and access to own vehicle business insurance will be required for roles involving travel for work Experience working with vulnerable adults and/or people with complex needs and challenging behaviours There are many great reasons to join our team! Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan 27 days annual leave , including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff) 30% staff discount at Julian House charity shop A generous and competitive pension scheme A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted Great opportunities for career development and free monthly training sessions from experienced facilitators For all the fantastic and valuable work, you ll be doing, you ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands Reflective Practice sessions from objective, external facilitators Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including the interview), please contact us so that we can let you know how we can support you. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee; the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don t miss out!
May 08, 2026
Full time
Job Role: Support Worker Criminal Justice Salary: £20,960 per year (full time equivalent £26,200) Hours: 30 hours per week Contract type: Permanent Location: Taunton - with travel across Somerset Additional information: Valid driver's license and access to a car for business purposes Participation in an out-of-hours on-call rota This role is based at our Taunton office, with regular travel required within a 30-mile radius across Somerset About Julian House: Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we re looking for! About the Role: As a Support Worker within our Criminal Justice Service , you ll be a steady, positive presence for people leaving prison who ve recently experienced homelessness. Many clients are navigating trauma, mental ill health, substance use, domestic abuse and ongoing involvement with the justice system. You ll be responsible for managing referrals, completing needs/risk assessments, and providing tailored support that empowers clients to maintain their accommodation and make positive life changes. You ll work closely with key partners such as the National Probation Service , Police, and other support agencies to create effective, multi-agency support plans. Day to day, you ll help with benefit claims and budgeting, coach the skills for safe, stable tenancies and ensure accommodation meets high health & safety standards. You ll also keep clear, timely records and contribute to reporting for partners and funders, playing a vital role in the wider success of the service. Ready to make a real difference every day? Apply now. What you ll be doing: Build positive and effective working relationships and agreements with external agencies which will include working closely with criminal justice services Complete needs and risk assessments for clients leading to the delivery of support plans which meet individual client needs Give clients advice and information to provide an enabling service so that they can access appropriate services and accommodation Ensure all new clients moving into the service understand their rights, responsibilities and the conditions of their licence agreement Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined. What we re looking for: A valid UK driving licence and access to own vehicle business insurance will be required for roles involving travel for work Experience working with vulnerable adults and/or people with complex needs and challenging behaviours There are many great reasons to join our team! Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan 27 days annual leave , including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff) 30% staff discount at Julian House charity shop A generous and competitive pension scheme A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted Great opportunities for career development and free monthly training sessions from experienced facilitators For all the fantastic and valuable work, you ll be doing, you ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands Reflective Practice sessions from objective, external facilitators Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including the interview), please contact us so that we can let you know how we can support you. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee; the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don t miss out!
Disrepair Surveyor Location: East London Contract Type: Temporary (Ongoing) Rate: 43.79 Umbrella per hour Hours: 40 hours per week - Hybrid Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the East London area, who are looking for a highly skilled Disrepair Surveyor to join their team. Key Responsibilities: Disrepair Surveyor Duties: Where required, design and specify works, obtain estimates, oversee delivery, monitor expenditure, and complete sign off. High level of resident engagement to understand and document their concerns regarding their home. To collaborate with housing and legal teams in addressing potential disputes related to disrepair claims. To undertake inspections and audits of partnering contractors particularly in relation to disrepair. Reviewing completed work against the schedule and contractor invoices and resolving issues as necessary. To provide management reports and schedules relating to any deficiencies identified, and when necessary, certify rectification of snagging of items. Work closely with the Repairs Partnering team ensuring all relevant legislation is being adhered to. Ensure safety, quality, and productivity assessments are carried out so that all work complies with current codes of practice, standards, and legislation, particularly health and safety. Where required, design and specify works, obtain estimates, oversee delivery, monitor expenditure, and complete sign off. As required support other surveying functions within Housing Assets. Undertake / support consultation procedures. Identify issues, resolving as appropriate and escalating complex problems if necessary. Collate process and analyse complex information. Ensure all required records and information are maintained correctly. Challenge customers' practice and minimise risk, referring concerns to line manager. Knowledge, Skills and Experience Experience of administering building contracts. Experience of administering partnering contracts. Experience of building surveying in residential environment Experience of Stock Condition Surveys Experience of HHSRS assessments Experience of liaising with residents Knowledge of Asbestos Regulations. Housing legislation and regulations with particular reference to repairs, maintenance Project Management Skills Applying Health & Safety, Customer Care and Communications policies appropriately IT literate, particularly with Microsoft Office, Word, Excel. Good report writing skills
May 08, 2026
Seasonal
Disrepair Surveyor Location: East London Contract Type: Temporary (Ongoing) Rate: 43.79 Umbrella per hour Hours: 40 hours per week - Hybrid Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the East London area, who are looking for a highly skilled Disrepair Surveyor to join their team. Key Responsibilities: Disrepair Surveyor Duties: Where required, design and specify works, obtain estimates, oversee delivery, monitor expenditure, and complete sign off. High level of resident engagement to understand and document their concerns regarding their home. To collaborate with housing and legal teams in addressing potential disputes related to disrepair claims. To undertake inspections and audits of partnering contractors particularly in relation to disrepair. Reviewing completed work against the schedule and contractor invoices and resolving issues as necessary. To provide management reports and schedules relating to any deficiencies identified, and when necessary, certify rectification of snagging of items. Work closely with the Repairs Partnering team ensuring all relevant legislation is being adhered to. Ensure safety, quality, and productivity assessments are carried out so that all work complies with current codes of practice, standards, and legislation, particularly health and safety. Where required, design and specify works, obtain estimates, oversee delivery, monitor expenditure, and complete sign off. As required support other surveying functions within Housing Assets. Undertake / support consultation procedures. Identify issues, resolving as appropriate and escalating complex problems if necessary. Collate process and analyse complex information. Ensure all required records and information are maintained correctly. Challenge customers' practice and minimise risk, referring concerns to line manager. Knowledge, Skills and Experience Experience of administering building contracts. Experience of administering partnering contracts. Experience of building surveying in residential environment Experience of Stock Condition Surveys Experience of HHSRS assessments Experience of liaising with residents Knowledge of Asbestos Regulations. Housing legislation and regulations with particular reference to repairs, maintenance Project Management Skills Applying Health & Safety, Customer Care and Communications policies appropriately IT literate, particularly with Microsoft Office, Word, Excel. Good report writing skills
Property Manager Block Property Manager Boutique Portfolio Central Richmond (TW9) Are you looking for Small Low risk / more manageable portfolio First class company that values its Property Managers and promotes a healthy work/life balance Comapny offering extensive benefits and career opportunity Working with positive, happy and driven colleagues and back office support teams Beat the Block Management burnout and read on A rare opportunity to join a five-time "Great Place to Work UK" award-winner. Trade the high-rise chaos for a role located in the heart of Richmond, designed for genuine professional management. Our client is a premier Block Management specialist that has spent the last five years being formally recognised as one of the best employers in the UK. They have built their reputation on a simple philosophy: provide Managers with an elite support structure so they can deliver a gold-standard service to their clients without the burnout. Based in a brand-new, state-of-the-art head office in Central Richmond (moments from the train station), this role is perfectly positioned for an easy commute and offers an enviable lifestyle location for your lunch breaks and post-work socials. The Portfolio: Quality & Local Focus Our client focuses on a manageable, boutique-style portfolio. While you will lead on all aspects of management, the portfolio currently consists of local, lower-complexity buildings, allowing you to be present on-site without the burden of long-distance travel. Prime Location: Situated in Central Richmond, seconds from the station so car or parking required. Manageable Scale: A portfolio designed for quality of service, not just unit count. Modern Environment: Work from a state-of-the-art office designed for high-level collaboration. An Unrivalled Support Structure The standout feature of this role is the internal infrastructure. You are supported by dedicated specialists, ensuring you are never bogged down by back-office admin: H&S & Compliance Team: Leading on FRAs and navigating all statutory safety requirements. Major Works Team: Expert surveyors managing the Section 20 process from start to finish. Legal & Accounts: In-house specialists handling PL1s, legal admin, and service charge accounting. Dedicated Assistant: Providing direct support for the day-to-day. Key Responsibilities Acting as the primary point of contact for RMC directors and leaseholders, your focus will be: Site Presence: Conducting regular site visits to ensure buildings are maintained to the highest standards. Relationship Management: Leading AGMs and board meetings with the support. Financial Oversight: Setting annual service charge budgets with the support. Contractor Performance: Overseeing local contractors to ensure high standards of maintenance. Insurance: Managing claims and renewals in tandem with specialist brokers. The Rewards: Invest in YOUR Future Our client is committed to the long-term career health of their staff. They offer a structured environment where hard work is formally recognised: Professional Growth: Fully funded TPI (IRPM) and RICS accreditation. Structured Progression: Documented development plans with a pathway to Senior/Associate levels. Regular pay and reward reviews with an attractive performance-related bonus. Time Off: 25 days annual leave + Bank Holidays + Birthday leave Perks: High street discounts with major UK retailers. Candidate Requirements Proven experience in Residential Block Management. Competency in Service Charge Budgeting and leading AGMs. A professional, "people-first" approach to property management. A desire to advance your career. For more details on this exciting position, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 07, 2026
Full time
Property Manager Block Property Manager Boutique Portfolio Central Richmond (TW9) Are you looking for Small Low risk / more manageable portfolio First class company that values its Property Managers and promotes a healthy work/life balance Comapny offering extensive benefits and career opportunity Working with positive, happy and driven colleagues and back office support teams Beat the Block Management burnout and read on A rare opportunity to join a five-time "Great Place to Work UK" award-winner. Trade the high-rise chaos for a role located in the heart of Richmond, designed for genuine professional management. Our client is a premier Block Management specialist that has spent the last five years being formally recognised as one of the best employers in the UK. They have built their reputation on a simple philosophy: provide Managers with an elite support structure so they can deliver a gold-standard service to their clients without the burnout. Based in a brand-new, state-of-the-art head office in Central Richmond (moments from the train station), this role is perfectly positioned for an easy commute and offers an enviable lifestyle location for your lunch breaks and post-work socials. The Portfolio: Quality & Local Focus Our client focuses on a manageable, boutique-style portfolio. While you will lead on all aspects of management, the portfolio currently consists of local, lower-complexity buildings, allowing you to be present on-site without the burden of long-distance travel. Prime Location: Situated in Central Richmond, seconds from the station so car or parking required. Manageable Scale: A portfolio designed for quality of service, not just unit count. Modern Environment: Work from a state-of-the-art office designed for high-level collaboration. An Unrivalled Support Structure The standout feature of this role is the internal infrastructure. You are supported by dedicated specialists, ensuring you are never bogged down by back-office admin: H&S & Compliance Team: Leading on FRAs and navigating all statutory safety requirements. Major Works Team: Expert surveyors managing the Section 20 process from start to finish. Legal & Accounts: In-house specialists handling PL1s, legal admin, and service charge accounting. Dedicated Assistant: Providing direct support for the day-to-day. Key Responsibilities Acting as the primary point of contact for RMC directors and leaseholders, your focus will be: Site Presence: Conducting regular site visits to ensure buildings are maintained to the highest standards. Relationship Management: Leading AGMs and board meetings with the support. Financial Oversight: Setting annual service charge budgets with the support. Contractor Performance: Overseeing local contractors to ensure high standards of maintenance. Insurance: Managing claims and renewals in tandem with specialist brokers. The Rewards: Invest in YOUR Future Our client is committed to the long-term career health of their staff. They offer a structured environment where hard work is formally recognised: Professional Growth: Fully funded TPI (IRPM) and RICS accreditation. Structured Progression: Documented development plans with a pathway to Senior/Associate levels. Regular pay and reward reviews with an attractive performance-related bonus. Time Off: 25 days annual leave + Bank Holidays + Birthday leave Perks: High street discounts with major UK retailers. Candidate Requirements Proven experience in Residential Block Management. Competency in Service Charge Budgeting and leading AGMs. A professional, "people-first" approach to property management. A desire to advance your career. For more details on this exciting position, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Are you an experienced Tax Manager looking for your next challenge? An exciting opportunity has arisen for a Tax Manager to take ownership of the Group's tax affairs across UK corporation tax, VAT and PAYE/NIC. You'll play a pivotal role in driving improvements to processes and controls, while working closely with senior finance leadership, including supporting and deputising for the Group Financial Controller and Finance Director. What will you be doing? Compliance & Reporting: Manage tax in accordance with The FA's Tax Strategy and Tax Governance Framework and keep these up to date. Support Commercial Finance in the preparation of corporation tax forecasts for the annual budget, medium-term financial plan and scenario analysis as required. Preparation and submission of UK corporate tax computations and quarterly instalment calculations. Responsible for year-end tax provisioning and disclosures in the statutory financial statements. Perform detailed review and analysis of quarterly VAT returns and appropriate accounting entries. Review of internal processes/databases to ensure tax compliance in all areas is efficiently managed so that comfort can be provided for SAO sign-off. Support the Payroll team with ad-hoc employment tax compliance, including reviewing annual PSA returns. Liaise with external advisers and assist payroll with part-resident employee tax advice. Manage external advisers in the provision of RDEC and Capital Allowances claims. Manage relationship with HMRC, including dispute resolution. Build and maintain a comprehensive permanent database of tax information and establish project files for specific tax advice that can be easily referenced. Advisory: Manage all the tax affairs of the Group, covering corporation tax, VAT and PAYE/NIC and ensure advice across all taxes is consistent, giving consideration to both UK and foreign taxes. Manage exposure to and assess risks of major taxes to the Group and proactively initiate tax projects. Ensure the group is proactive in its tax planning and reviews material contracts/projects to ensure they are set up in the most tax-efficient way. Be the main point of contact for the business on tax issues and proactively partner with the rest of the business (Legal/HR/Procurement/Property, etc.) to support in decision-making, providing relevant and practical advice. Assess the impact of new and proposed UK tax legislation and update the business accordingly. People : Build and manage strong relationships with HMRC and HMT and professional tax advisors for the FA Group and County FAs. Build and manage the relationship with key stakeholders, including payroll, commercial finance, financial operations, financial accounting, and the external auditor, etc. Other : Executes additional tasks as required to meet the FA's changing priorities. Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. What are we looking for? Essential for the role: A recognised tax qualification. Chartered Tax Advisor (CTA) - minimum 2 years PQE. Experience within the tax department of a medium to large accounting practice or corporate organisation, including leading the year-end audit process from a tax perspective. Strong experience in Corporation tax and experience in preparing/reviewing VAT returns. Building and managing strong relationships both internally and with external organisations. Strong written and oral communication skills. Ability to disseminate technical information clearly and concisely to a variety of stakeholders. Ability to cope under pressure and meet tight deadlines. Understanding of the broader impact of decisions and ensuring all stakeholders are appropriately engaged. Proficient in Microsoft Office, particularly Excel. Beneficial to have: Relevant operational finance experience. Good understanding of the football/sports industry. Alphatax experience. Workday Accounting system experience. In-house experience of working in the industry. Qualified accountant (ACA/ACCA) What's in it for you? We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders. We currently operate a hybrid working model. The Finance team is expected to work from Wembley Stadium for part of the week, as required by the team, with the remaining days worked remotely. This typically means being in the office 2-3 days per week, usually Tuesday to Thursday. This arrangement is kept under review and may be adjusted in the future if necessary. We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below: Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being. Free, nutritious lunches at Wembley Stadium and St. George's Park. Free private medical cover. A contributory pension scheme. An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave ( based on a full-time, permanent contract ) A hybrid working model which offers greater flexibility. For more information on what it is like to work at The FA, please visit our FA Careers page, We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance
May 07, 2026
Full time
Are you an experienced Tax Manager looking for your next challenge? An exciting opportunity has arisen for a Tax Manager to take ownership of the Group's tax affairs across UK corporation tax, VAT and PAYE/NIC. You'll play a pivotal role in driving improvements to processes and controls, while working closely with senior finance leadership, including supporting and deputising for the Group Financial Controller and Finance Director. What will you be doing? Compliance & Reporting: Manage tax in accordance with The FA's Tax Strategy and Tax Governance Framework and keep these up to date. Support Commercial Finance in the preparation of corporation tax forecasts for the annual budget, medium-term financial plan and scenario analysis as required. Preparation and submission of UK corporate tax computations and quarterly instalment calculations. Responsible for year-end tax provisioning and disclosures in the statutory financial statements. Perform detailed review and analysis of quarterly VAT returns and appropriate accounting entries. Review of internal processes/databases to ensure tax compliance in all areas is efficiently managed so that comfort can be provided for SAO sign-off. Support the Payroll team with ad-hoc employment tax compliance, including reviewing annual PSA returns. Liaise with external advisers and assist payroll with part-resident employee tax advice. Manage external advisers in the provision of RDEC and Capital Allowances claims. Manage relationship with HMRC, including dispute resolution. Build and maintain a comprehensive permanent database of tax information and establish project files for specific tax advice that can be easily referenced. Advisory: Manage all the tax affairs of the Group, covering corporation tax, VAT and PAYE/NIC and ensure advice across all taxes is consistent, giving consideration to both UK and foreign taxes. Manage exposure to and assess risks of major taxes to the Group and proactively initiate tax projects. Ensure the group is proactive in its tax planning and reviews material contracts/projects to ensure they are set up in the most tax-efficient way. Be the main point of contact for the business on tax issues and proactively partner with the rest of the business (Legal/HR/Procurement/Property, etc.) to support in decision-making, providing relevant and practical advice. Assess the impact of new and proposed UK tax legislation and update the business accordingly. People : Build and manage strong relationships with HMRC and HMT and professional tax advisors for the FA Group and County FAs. Build and manage the relationship with key stakeholders, including payroll, commercial finance, financial operations, financial accounting, and the external auditor, etc. Other : Executes additional tasks as required to meet the FA's changing priorities. Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. What are we looking for? Essential for the role: A recognised tax qualification. Chartered Tax Advisor (CTA) - minimum 2 years PQE. Experience within the tax department of a medium to large accounting practice or corporate organisation, including leading the year-end audit process from a tax perspective. Strong experience in Corporation tax and experience in preparing/reviewing VAT returns. Building and managing strong relationships both internally and with external organisations. Strong written and oral communication skills. Ability to disseminate technical information clearly and concisely to a variety of stakeholders. Ability to cope under pressure and meet tight deadlines. Understanding of the broader impact of decisions and ensuring all stakeholders are appropriately engaged. Proficient in Microsoft Office, particularly Excel. Beneficial to have: Relevant operational finance experience. Good understanding of the football/sports industry. Alphatax experience. Workday Accounting system experience. In-house experience of working in the industry. Qualified accountant (ACA/ACCA) What's in it for you? We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders. We currently operate a hybrid working model. The Finance team is expected to work from Wembley Stadium for part of the week, as required by the team, with the remaining days worked remotely. This typically means being in the office 2-3 days per week, usually Tuesday to Thursday. This arrangement is kept under review and may be adjusted in the future if necessary. We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below: Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being. Free, nutritious lunches at Wembley Stadium and St. George's Park. Free private medical cover. A contributory pension scheme. An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave ( based on a full-time, permanent contract ) A hybrid working model which offers greater flexibility. For more information on what it is like to work at The FA, please visit our FA Careers page, We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance
We are seeking a highly organised and detail-oriented Finance and Operations Manager to oversee our financial operations and ensure the effective management of our resources. This role is central to maintaining our financial health and supporting our strategic goals. You will ensure all financial processes are accurate, compliant, and efficient. You will work closely with our Director to ensure all financial processes are accurate, compliant, and efficient. KEY RESPONSIBILTIES INCLUDE: Invoicing and Payments Cash and Monitoring Update monthly actuals and track variances within the cashflow. Support project teams with maintaining and reporting on budgets in line with funder requirements. Contribute to the development of budgets for fundraising proposals. Continuously review financial systems to ensure efficiency and best practice Bookkeeping Carry out weekly and monthly bookkeeping tasks, including journal entries in QuickBooks and balance sheet reconciliations. Support the production of quarterly management accounts. Prepare ad-hoc financial reports and analysis as required. Oversee Gift Aid claims and processes. Independent Examination, Annual Report and Accounts Prepared and organised all documentation for the Independent Examination, ensuring compliance with statutory and Charity Commission requirements. Supporting the Director in responding to examiner enquiries and year-end processes. Reviewing financial records, reconciled balances, and drafted sections of the Annual Report. Coordinating with internal teams and external advisors and assisting with implementing examiner recommendations.
May 07, 2026
Full time
We are seeking a highly organised and detail-oriented Finance and Operations Manager to oversee our financial operations and ensure the effective management of our resources. This role is central to maintaining our financial health and supporting our strategic goals. You will ensure all financial processes are accurate, compliant, and efficient. You will work closely with our Director to ensure all financial processes are accurate, compliant, and efficient. KEY RESPONSIBILTIES INCLUDE: Invoicing and Payments Cash and Monitoring Update monthly actuals and track variances within the cashflow. Support project teams with maintaining and reporting on budgets in line with funder requirements. Contribute to the development of budgets for fundraising proposals. Continuously review financial systems to ensure efficiency and best practice Bookkeeping Carry out weekly and monthly bookkeeping tasks, including journal entries in QuickBooks and balance sheet reconciliations. Support the production of quarterly management accounts. Prepare ad-hoc financial reports and analysis as required. Oversee Gift Aid claims and processes. Independent Examination, Annual Report and Accounts Prepared and organised all documentation for the Independent Examination, ensuring compliance with statutory and Charity Commission requirements. Supporting the Director in responding to examiner enquiries and year-end processes. Reviewing financial records, reconciled balances, and drafted sections of the Annual Report. Coordinating with internal teams and external advisors and assisting with implementing examiner recommendations.
Job Description About the Role We are looking for a Project Manager with proven experience in delivering complex projects within the oil & gas industry, ideally involving drilling equipment or related systems. This role is responsible for end-to-end project delivery, from initiation through execution to final handover, ensuring alignment with scope, schedule, budget, and customer expectations. You will operate in a fast-paced, international environment, working across multidisciplinary teams and engaging directly with customers and field operations. About the Company NOV is a leading global provider of technology, equipment, and services to the oil and gas industry. We support customers across the full lifecycle of drilling, completion, and production operations. With a long history of innovation, NOV continuously develops solutions that improve efficiency, safety, and environmental performance worldwide. What We Offer Exposure to high-impact, international offshore and onshore projects A dynamic environment with varied, non-routine project work Opportunity to work with global, cross-functional teams and clients Clear pathway for career growth and internal mobility Structured onboarding and ongoing development opportunities A collaborative team culture with strong technical expertise Hybrid working model after onboarding period Key Responsibilities Lead full lifecycle project execution: planning, execution, monitoring, and closure Act as the primary point of contact for customers and stakeholders Manage project scope, schedule, budget, and risk Coordinate technical activities across internal teams and external partners Own and maintain detailed project schedules Monitor financial performance, including cost control and forecasting Lead project meetings and ensure clear communication and follow-up actions Oversee project documentation and compliance requirements Support mobilisation and field execution, including offshore activities when required Ensure adherence to HSE standards and company policies Manage project risks, issues, and claims resolution Qualifications & Skills Essential Qualifications Certification in Project Management (e.g., PMP) or equivalent practical experience Proven experience in delivering full lifecycle projects in oil & gas or similar industry Strong understanding of drilling equipment, systems, or related technical environments Proven track record of managing complex, multi-stakeholder projects Experience working with international clients and cross-functional teams Proficiency in MS Office and project coordination tools Strong understanding of technical documentation related to engineering projects Desired Qualifications Degree in Engineering, Project Management, or related discipline (or equivalent experience) Experience in offshore environments or field service operations Familiarity with project management tools (e.g., MS Project, Primavera) Knowledge of API standards related to drilling equipment Offshore certifications (e.g., BOSIET, MIST, medical clearance) Soft Skills Strong problem-solving and decision-making capabilities Ability to work effectively under pressure and adapt to changing priorities Excellent communication and stakeholder management skills High level of accountability and ownership Confident, professional, and customer-focused approach Collaborative mindset with the ability to influence without authority Why Join Us? Join a global organization where no two projects are the same. At NOV, you will work on technically challenging, international projects that make a real impact on the energy sector. You will be part of a collaborative and experienced team, with opportunities to continuously develop your skills and grow your career in a company that values innovation, safety, and operational excellence. Join our Global Family At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes: Health & Wellbeing • Private Medical Insurance • Employee Assistance Programme (EAP) Finance & Protection • Pension Plan • Income Protection • Life Assurance • Personal Accident Coverage Flexible Benefits (via salary sacrifice options for you and your family) • Dental Insurance • Healthcare Cash Plan • Partner Life Assurance • Critical Illness Cover • Retail Vouchers • Gym Membership • Cycle to Work Scheme About Us Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget. About the Team Corporate Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
May 07, 2026
Full time
Job Description About the Role We are looking for a Project Manager with proven experience in delivering complex projects within the oil & gas industry, ideally involving drilling equipment or related systems. This role is responsible for end-to-end project delivery, from initiation through execution to final handover, ensuring alignment with scope, schedule, budget, and customer expectations. You will operate in a fast-paced, international environment, working across multidisciplinary teams and engaging directly with customers and field operations. About the Company NOV is a leading global provider of technology, equipment, and services to the oil and gas industry. We support customers across the full lifecycle of drilling, completion, and production operations. With a long history of innovation, NOV continuously develops solutions that improve efficiency, safety, and environmental performance worldwide. What We Offer Exposure to high-impact, international offshore and onshore projects A dynamic environment with varied, non-routine project work Opportunity to work with global, cross-functional teams and clients Clear pathway for career growth and internal mobility Structured onboarding and ongoing development opportunities A collaborative team culture with strong technical expertise Hybrid working model after onboarding period Key Responsibilities Lead full lifecycle project execution: planning, execution, monitoring, and closure Act as the primary point of contact for customers and stakeholders Manage project scope, schedule, budget, and risk Coordinate technical activities across internal teams and external partners Own and maintain detailed project schedules Monitor financial performance, including cost control and forecasting Lead project meetings and ensure clear communication and follow-up actions Oversee project documentation and compliance requirements Support mobilisation and field execution, including offshore activities when required Ensure adherence to HSE standards and company policies Manage project risks, issues, and claims resolution Qualifications & Skills Essential Qualifications Certification in Project Management (e.g., PMP) or equivalent practical experience Proven experience in delivering full lifecycle projects in oil & gas or similar industry Strong understanding of drilling equipment, systems, or related technical environments Proven track record of managing complex, multi-stakeholder projects Experience working with international clients and cross-functional teams Proficiency in MS Office and project coordination tools Strong understanding of technical documentation related to engineering projects Desired Qualifications Degree in Engineering, Project Management, or related discipline (or equivalent experience) Experience in offshore environments or field service operations Familiarity with project management tools (e.g., MS Project, Primavera) Knowledge of API standards related to drilling equipment Offshore certifications (e.g., BOSIET, MIST, medical clearance) Soft Skills Strong problem-solving and decision-making capabilities Ability to work effectively under pressure and adapt to changing priorities Excellent communication and stakeholder management skills High level of accountability and ownership Confident, professional, and customer-focused approach Collaborative mindset with the ability to influence without authority Why Join Us? Join a global organization where no two projects are the same. At NOV, you will work on technically challenging, international projects that make a real impact on the energy sector. You will be part of a collaborative and experienced team, with opportunities to continuously develop your skills and grow your career in a company that values innovation, safety, and operational excellence. Join our Global Family At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes: Health & Wellbeing • Private Medical Insurance • Employee Assistance Programme (EAP) Finance & Protection • Pension Plan • Income Protection • Life Assurance • Personal Accident Coverage Flexible Benefits (via salary sacrifice options for you and your family) • Dental Insurance • Healthcare Cash Plan • Partner Life Assurance • Critical Illness Cover • Retail Vouchers • Gym Membership • Cycle to Work Scheme About Us Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget. About the Team Corporate Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
Senior Employee Relations Partner page is loaded Senior Employee Relations Partnerremote type: Flexlocations: United Kingdom, London: Ireland, Dublintime type: Full Timeposted on: Posted Todayjob requisition id: JR- Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team Our Employee Relations team, part of the broader Talent Services and Employee Experience organisation, is a vital partner to the People Consultant team that supports Workday's employees across the EMEA region. We support Workday's organisational and business objectives by managing and resolving complex employee relations matters, with a strong focus on workplace investigations and disciplinaries. About the Role Leading complex, high-risk, and/or sensitive confidential investigations across EMEA related to employee issues and claims, including allegations of harassment, discrimination, retaliation, and other policy violations. Conducting end-to-end investigations-from intake and background research to conducting fair and objective interviews and debrief meetings. Analysing and synthesising evidence to make factual findings, preparing detailed investigative summaries, and presenting verbal and/or written debriefs to relevant stakeholders. Supporting misconduct disciplinary processes across EMEA, ensuring robust practices and strict regional compliance. Leading on conflict management support, including mediation. Advising and influencing business leaders and HR partners on appropriate actions and recommendations following investigations, balancing legal compliance with business needs. Leveraging strong analytical skills to identify systemic issues and trends from ER data/metrics, and partnering with key stakeholders to develop proactive solutions and training programmes. Building and maintaining strong relationships with business groups, including employees, managers, HR, and Legal, to ensure seamless collaboration throughout the ER processes. Anticipating the broader impact of investigative findings and recommendations, identifying alternate courses of action, and facilitating alignment with key stakeholders. Partnering with in-house Employment Counsel to navigate legal complexities across ER processes and mitigate risk to the company. Initiating a proactive approach to ER by designing leadership modules on management practices and policy compliance based on ER trends and themes. About You Basic Qualifications 7+ years of HR experience 5+ years directly managing complex employee relations issues and conducting investigations end-to-end Extensive expertise in managing complex employee relations issues across EMEA, with a demonstrated history of leading end-to-end workplace investigations, disciplinaries, appeals and managing conflict resolution cases. Experience advising all levels of management on complex employee relations decisions and policy application. MBA/MA or JD preferredOther Qualifications Excellent knowledge of current employment law and best practices in investigations, disciplinaries, appeals, conflict resolution, balancing legal compliance with business needs. Strong analytical and critical thinking skills, with an ability to analyse evidence and identify the root causes of problems. Exceptional ability to maintain discretion and sound judgement while managing sensitive information and complex decisions. Exceptional coaching, facilitation, and conflict resolution skills. Strong influencing skills that leverage business acumen, expertise, and data. Ability to finalise complex investigations quickly to minimise disruption within the organisation. Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the , and , by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at .
May 07, 2026
Full time
Senior Employee Relations Partner page is loaded Senior Employee Relations Partnerremote type: Flexlocations: United Kingdom, London: Ireland, Dublintime type: Full Timeposted on: Posted Todayjob requisition id: JR- Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team Our Employee Relations team, part of the broader Talent Services and Employee Experience organisation, is a vital partner to the People Consultant team that supports Workday's employees across the EMEA region. We support Workday's organisational and business objectives by managing and resolving complex employee relations matters, with a strong focus on workplace investigations and disciplinaries. About the Role Leading complex, high-risk, and/or sensitive confidential investigations across EMEA related to employee issues and claims, including allegations of harassment, discrimination, retaliation, and other policy violations. Conducting end-to-end investigations-from intake and background research to conducting fair and objective interviews and debrief meetings. Analysing and synthesising evidence to make factual findings, preparing detailed investigative summaries, and presenting verbal and/or written debriefs to relevant stakeholders. Supporting misconduct disciplinary processes across EMEA, ensuring robust practices and strict regional compliance. Leading on conflict management support, including mediation. Advising and influencing business leaders and HR partners on appropriate actions and recommendations following investigations, balancing legal compliance with business needs. Leveraging strong analytical skills to identify systemic issues and trends from ER data/metrics, and partnering with key stakeholders to develop proactive solutions and training programmes. Building and maintaining strong relationships with business groups, including employees, managers, HR, and Legal, to ensure seamless collaboration throughout the ER processes. Anticipating the broader impact of investigative findings and recommendations, identifying alternate courses of action, and facilitating alignment with key stakeholders. Partnering with in-house Employment Counsel to navigate legal complexities across ER processes and mitigate risk to the company. Initiating a proactive approach to ER by designing leadership modules on management practices and policy compliance based on ER trends and themes. About You Basic Qualifications 7+ years of HR experience 5+ years directly managing complex employee relations issues and conducting investigations end-to-end Extensive expertise in managing complex employee relations issues across EMEA, with a demonstrated history of leading end-to-end workplace investigations, disciplinaries, appeals and managing conflict resolution cases. Experience advising all levels of management on complex employee relations decisions and policy application. MBA/MA or JD preferredOther Qualifications Excellent knowledge of current employment law and best practices in investigations, disciplinaries, appeals, conflict resolution, balancing legal compliance with business needs. Strong analytical and critical thinking skills, with an ability to analyse evidence and identify the root causes of problems. Exceptional ability to maintain discretion and sound judgement while managing sensitive information and complex decisions. Exceptional coaching, facilitation, and conflict resolution skills. Strong influencing skills that leverage business acumen, expertise, and data. Ability to finalise complex investigations quickly to minimise disruption within the organisation. Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the , and , by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at .
Legal Disrepair Manager Location: London Type: Temp - Interim for 2 years Rate: 450 - 500 a day Umbrella Hours: 36 hours per week Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the London area, who are looking for a highly skilled Legal Disrepair Manager to join their team. Key Responsibilities - Legal Disrepair Manager Manage housing disrepair cases from initial claim through to resolution, ensuring compliance with legal and statutory obligations. Oversee contractor performance and repairs delivery, ensuring works are completed to required standards and within agreed timescales. Lead on legal disrepair claims and litigation cases, working closely with legal teams, surveyors, and external solicitors where required. Ensure compliance with housing legislation, including the Landlord and Tenant Act and Section 11 repair responsibilities. Monitor case progress and reporting, maintaining accurate records and providing updates to senior management, residents, and stakeholders.
May 07, 2026
Contractor
Legal Disrepair Manager Location: London Type: Temp - Interim for 2 years Rate: 450 - 500 a day Umbrella Hours: 36 hours per week Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the London area, who are looking for a highly skilled Legal Disrepair Manager to join their team. Key Responsibilities - Legal Disrepair Manager Manage housing disrepair cases from initial claim through to resolution, ensuring compliance with legal and statutory obligations. Oversee contractor performance and repairs delivery, ensuring works are completed to required standards and within agreed timescales. Lead on legal disrepair claims and litigation cases, working closely with legal teams, surveyors, and external solicitors where required. Ensure compliance with housing legislation, including the Landlord and Tenant Act and Section 11 repair responsibilities. Monitor case progress and reporting, maintaining accurate records and providing updates to senior management, residents, and stakeholders.
JOB DESCRIPTION About the role We have a new opportunity for a Disrepair and Regulatory Contact Officer to join our team on a full-time, permanent contract based in Oldham or Sheffield. We offer Hybrid working styles, working from the office 3 days a week, and working from home for 2 days. Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. What we are looking for Reporting to the Disrepair & Regulatory Contact Manager, you will be responsible for providing a comprehensive and proactive support service to the Disrepair and Regulatory Contact Team. You will support the effective management of housing disrepair claims, including the use of early intervention and alternative dispute resolution approaches to resolve issues promptly, proportionately and without escalation, ensuring a seamless and efficient service for both internal and external customers. Essential skills: • Working knowledge of the functions and obligations of a registered social landlord. • Highly organised, with the ability to plan, prioritise and meet agreed timeframes. • Excellent written, verbal and interpersonal communication skills, including confidence in managing challenging conversations. • Strong alternative dispute resolution skills, including early intervention, negotiation and de escalation to achieve fair, proportionate outcomes. • Calm, evidence based and solution focused approach to resolving issues. • Ability to manage multiple work assignments effectively. • Good working knowledge of Microsoft Office and experience using IT systems. • High attention to detail with the ability to maintain accurate records and audit ready activity logs. • Compliance with GDPR and the Data Protection Act. • Demonstrates the Guinness Behaviours. Desirable skills: • Experience handling complaints, including those under Section 11 of the Landlord and Tenant Act. • Understanding of housing services, issues and regulatory expectations within the social housing sector. • Previous administrative experience using data management systems, ideally Swordfish, CRM or Northgate. Essential qualifications: • Level 2 in English & Maths (GCSE 9-4/A -C). If you are interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. TGPCVL
May 07, 2026
Full time
JOB DESCRIPTION About the role We have a new opportunity for a Disrepair and Regulatory Contact Officer to join our team on a full-time, permanent contract based in Oldham or Sheffield. We offer Hybrid working styles, working from the office 3 days a week, and working from home for 2 days. Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. What we are looking for Reporting to the Disrepair & Regulatory Contact Manager, you will be responsible for providing a comprehensive and proactive support service to the Disrepair and Regulatory Contact Team. You will support the effective management of housing disrepair claims, including the use of early intervention and alternative dispute resolution approaches to resolve issues promptly, proportionately and without escalation, ensuring a seamless and efficient service for both internal and external customers. Essential skills: • Working knowledge of the functions and obligations of a registered social landlord. • Highly organised, with the ability to plan, prioritise and meet agreed timeframes. • Excellent written, verbal and interpersonal communication skills, including confidence in managing challenging conversations. • Strong alternative dispute resolution skills, including early intervention, negotiation and de escalation to achieve fair, proportionate outcomes. • Calm, evidence based and solution focused approach to resolving issues. • Ability to manage multiple work assignments effectively. • Good working knowledge of Microsoft Office and experience using IT systems. • High attention to detail with the ability to maintain accurate records and audit ready activity logs. • Compliance with GDPR and the Data Protection Act. • Demonstrates the Guinness Behaviours. Desirable skills: • Experience handling complaints, including those under Section 11 of the Landlord and Tenant Act. • Understanding of housing services, issues and regulatory expectations within the social housing sector. • Previous administrative experience using data management systems, ideally Swordfish, CRM or Northgate. Essential qualifications: • Level 2 in English & Maths (GCSE 9-4/A -C). If you are interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. TGPCVL
This is a unique opportunity to play a pivotal role in a growing, values-driven charity supporting people facing and experiencing homelessness in Milton Keynes. Reporting directly to the CEO, you will take full ownership of our financial operations, ensuring strong financial stewardship while helping shape the organisation s future. This is a standalone, hands-on role suited to someone who enjoys working autonomously, taking initiative, and contributing beyond the numbers. Your work will directly enable us to deliver vital services, respond to need, and grow sustainably. About the role You will lead all aspects of financial management, providing clear insight and robust systems to support decision-making across the charity. From day-to-day operations to strategic planning, you ll be a trusted partner to the CEO and wider team. Key responsibilities include: Managing day-to-day finances, including cashflow, banking, payments, and reporting (Xero) Preparing monthly management accounts, forecasts, and budget analysis with clear, meaningful commentary Leading the annual budgeting process and supporting budget holders Managing payroll, pensions, and HMRC submissions Preparing year-end accounts and liaising with auditors/independent examiners Supporting fundraising through financial modelling and funder reporting Ensuring compliance with charity and company financial regulations Overseeing insurance, licences, and financial governance requirements Submitting Gift Aid claims and maintaining the fixed asset register Attending Board meetings to present financial updates and provide insight This role offers the chance to strengthen and shape financial processes within an ambitious and evolving charity. About you You ll be an experienced and confident finance professional who is comfortable working independently and communicating with colleagues at all levels. You will bring: Proven experience in a Finance Manager (or similar) role Strong working knowledge of Xero and Excel Experience preparing accounts for audit and managing budgets Ideally, experience within a charity or not-for-profit setting The ability to translate financial information into clear, practical insight A proactive, solutions-focused approach and excellent organisational skills Above all, you ll share our values and be motivated by the opportunity to support people to rebuild their lives. What we offer Salary: £35,500 £38,000 pro-rata (depending on experience) Hours: 20 hours per week (hybrid working) Holiday: 25 days plus statutory days (pro-rata) Additional benefits: Pension, on-site parking, employee discount scheme Please note: All direct or speculative applications to UnityMK will be forwarded to Debbie Burbage Recruitment as part of our exclusive partnership.
May 07, 2026
Full time
This is a unique opportunity to play a pivotal role in a growing, values-driven charity supporting people facing and experiencing homelessness in Milton Keynes. Reporting directly to the CEO, you will take full ownership of our financial operations, ensuring strong financial stewardship while helping shape the organisation s future. This is a standalone, hands-on role suited to someone who enjoys working autonomously, taking initiative, and contributing beyond the numbers. Your work will directly enable us to deliver vital services, respond to need, and grow sustainably. About the role You will lead all aspects of financial management, providing clear insight and robust systems to support decision-making across the charity. From day-to-day operations to strategic planning, you ll be a trusted partner to the CEO and wider team. Key responsibilities include: Managing day-to-day finances, including cashflow, banking, payments, and reporting (Xero) Preparing monthly management accounts, forecasts, and budget analysis with clear, meaningful commentary Leading the annual budgeting process and supporting budget holders Managing payroll, pensions, and HMRC submissions Preparing year-end accounts and liaising with auditors/independent examiners Supporting fundraising through financial modelling and funder reporting Ensuring compliance with charity and company financial regulations Overseeing insurance, licences, and financial governance requirements Submitting Gift Aid claims and maintaining the fixed asset register Attending Board meetings to present financial updates and provide insight This role offers the chance to strengthen and shape financial processes within an ambitious and evolving charity. About you You ll be an experienced and confident finance professional who is comfortable working independently and communicating with colleagues at all levels. You will bring: Proven experience in a Finance Manager (or similar) role Strong working knowledge of Xero and Excel Experience preparing accounts for audit and managing budgets Ideally, experience within a charity or not-for-profit setting The ability to translate financial information into clear, practical insight A proactive, solutions-focused approach and excellent organisational skills Above all, you ll share our values and be motivated by the opportunity to support people to rebuild their lives. What we offer Salary: £35,500 £38,000 pro-rata (depending on experience) Hours: 20 hours per week (hybrid working) Holiday: 25 days plus statutory days (pro-rata) Additional benefits: Pension, on-site parking, employee discount scheme Please note: All direct or speculative applications to UnityMK will be forwarded to Debbie Burbage Recruitment as part of our exclusive partnership.
Aioi Nissay Dowa Europe
Forest Hall, Tyne And Wear
We always want to deliver great service to our customers, but we can t do that without taking care of our REAL number one and that s you. We are recruiting for Customer Fleet Claims Handlers. You will not only be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package, including hybrid working. You ll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills. If this sounds a bit like you, we'd love to hear from you. If you love talking to people as much as we do, we d love to hear from you. Apply Now! Responsibilities: Manage a portfolio customer of fleet claims from notification to settlement, determining liability and indemnity in line with policy cover and delegated authority. Deliver a customer-focused claims service that is timely, clear, and straightforward for fleet customers and brokers. Set and maintain accurate reserves, identify potential fraud, and take early, proportionate action to manage risk and control claims spend. Provide clear technical guidance and manage expectations, progressing claims efficiently to minimise disruption for customers. Work with approved repairers, engineers, and suppliers to deliver quality outcomes, maintain service standards, and minimise leakage. Take accountability for claims outcomes, aiming for first point resolution and keeping customers informed in an open and approachable way. Build and maintain effective relationships with brokers, fleet managers, and internal stakeholders to support retention and service excellence. Contribute to continuous improvement through audit feedback, learning, and development of technical and negotiation capability Ensure compliance with FCA requirements, internal governance standards, and regulatory expectations, applying sound judgement and a customer-first approach. Support wider business objectives and change initiatives aligned to the Claims strategy. Knowledge, Experience & Qualifications: 2 years Fleet handling experience or experience in a claims handling role Strong experience in fleet and motor claims, including liability assessment, indemnity management, and vehicle repair processes. Good understanding of FCA requirements, FOS approach, and Treating Customers Fairly principles. Proven ability to manage workload effectively, prioritising in a fast-paced claims environment. Strong negotiation and influencing skills, balancing commercial outcomes with positive customer experience. Analytical and confident decision-maker, able to assess risk and reach clear, objective conclusions. Comfortable using claims systems, IT tools, and management information. Sound understanding of negligence and motor accident liability. Customer-focused communicator, able to explain complex issues clearly, simply, and empathetically. Experience working with suppliers, repairers, and engineers to deliver efficient and seamless claims outcomes. Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported including embracing neurodiversity and providing the tools needed to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday 5% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family. Additional perks such as a pension advisory service, family-friendly policies, season ticket loan , cycle scheme , and financial flexibility through Wagestream . Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND-E, equal opportunity is more than a policy it s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
May 07, 2026
Full time
We always want to deliver great service to our customers, but we can t do that without taking care of our REAL number one and that s you. We are recruiting for Customer Fleet Claims Handlers. You will not only be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package, including hybrid working. You ll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills. If this sounds a bit like you, we'd love to hear from you. If you love talking to people as much as we do, we d love to hear from you. Apply Now! Responsibilities: Manage a portfolio customer of fleet claims from notification to settlement, determining liability and indemnity in line with policy cover and delegated authority. Deliver a customer-focused claims service that is timely, clear, and straightforward for fleet customers and brokers. Set and maintain accurate reserves, identify potential fraud, and take early, proportionate action to manage risk and control claims spend. Provide clear technical guidance and manage expectations, progressing claims efficiently to minimise disruption for customers. Work with approved repairers, engineers, and suppliers to deliver quality outcomes, maintain service standards, and minimise leakage. Take accountability for claims outcomes, aiming for first point resolution and keeping customers informed in an open and approachable way. Build and maintain effective relationships with brokers, fleet managers, and internal stakeholders to support retention and service excellence. Contribute to continuous improvement through audit feedback, learning, and development of technical and negotiation capability Ensure compliance with FCA requirements, internal governance standards, and regulatory expectations, applying sound judgement and a customer-first approach. Support wider business objectives and change initiatives aligned to the Claims strategy. Knowledge, Experience & Qualifications: 2 years Fleet handling experience or experience in a claims handling role Strong experience in fleet and motor claims, including liability assessment, indemnity management, and vehicle repair processes. Good understanding of FCA requirements, FOS approach, and Treating Customers Fairly principles. Proven ability to manage workload effectively, prioritising in a fast-paced claims environment. Strong negotiation and influencing skills, balancing commercial outcomes with positive customer experience. Analytical and confident decision-maker, able to assess risk and reach clear, objective conclusions. Comfortable using claims systems, IT tools, and management information. Sound understanding of negligence and motor accident liability. Customer-focused communicator, able to explain complex issues clearly, simply, and empathetically. Experience working with suppliers, repairers, and engineers to deliver efficient and seamless claims outcomes. Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported including embracing neurodiversity and providing the tools needed to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday 5% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family. Additional perks such as a pension advisory service, family-friendly policies, season ticket loan , cycle scheme , and financial flexibility through Wagestream . Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND-E, equal opportunity is more than a policy it s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
The Renewable Energy Insurance Risk Manager will play a crucial role in managing and assessing insurance risks within the renewable energy sector. This permanent position is based in London and offers a competitive salary for a professional in the Insurance Risk, or Renewable Energy Sectors. Client Details The business are a global renewable energy development and investment platform. They develop and invest in a wide range of utility-scale energy assets focussed on solar PV, onshore wind and storage solutions. They are a long-term owner of the assets, portfolios and platforms that they develop and acquire. They are looking to build a team by hiring highly ambitious people who care about making a difference as they move towards a sustainable energy transition. The team is being structured to support rapid growth ambitions and long-term ownership of energy assets with a strong focus on IRR preservation and optimisation. As a result, the business are looking for people who have deep technical experience within their respective areas of focus and on-the-job experience in optimising IRR or are willing to be exposed to such operational activities to enhance their knowledge base. With a strong focus on producing sustainable, clean power while maximising returns for our investors, The Business places a strong emphasis on how they approach each aspect of the project lifecycle. The Business is building an organisation where there is a common understanding of being a good corporate citizen by ensuring that people, profit and planet are part of a win-win outcome in delivering clean energy. Their values of loyalty, honesty and respect underpin everything. They are dedicated to cultivating a diverse team and providing an environment where all employees are given the opportunity to continually develop new skills and broaden their abilities. They endeavour to build a team of best-in-class investors, developers and operators of assets forging the clean energy transition. Description About the role: The Business is looking to hire an Insurance & Risk Manager to own and operate the insurance programme end-to-end. You'll manage day to day placement and renewals, standardise wordings for renewables, build a panel of insurers, deepen broker relationships, and lead claims. You will also support wider enterprise risk management (ERM)-though that is a secondary focus. This role suits someone hands-on who knows the insurance market, can roll up their sleeves, and enjoys building fit for purpose coverage across multiple countries. This is a stand-alone role embedded into the Finance Team. Key Responsibilities: Insurance Programme - Strategy & Operations (Primary Focus) Design and maintain a fit for purpose insurance programme spanning construction, operational, and corporate insurances across Europe and Chile. Standardise renewable insurance wordings (e.g., CAR/EAR + DSU, PD/BI, liability, cyber) and documentation (SOVs, COIs, endorsements). Coordinate global/master and local admitted policies, ensuring compliance with non admitted rules and leveraging EU FoS where applicable. Manage annual renewals, mid-term adjustments, and endorsements-own timelines, data, and market submissions. Build and maintain a panel of insurers; drive competitive tension and continuity. Develop broker strategy and SLAs; oversee service delivery, fee/commission transparency, stewardship meetings, and tendering when needed. Cyber insurance: assess evolving exposures, align with IT/OT stakeholders, and maintain appropriate cyber coverage for corporate and asset needs. Budgeting & allocations: own premium forecasts, allocations by asset/project, and cost tracking. Claims Leadership Lead claims end-to-end: notification, adjuster appointment, quantum validation, reserving, coverage negotiation, recovery/subrogation, and lessons learned. Implement a claims register and KPIs (cycle times, recovery rates, leakage, trends). Coach site and project teams on incident reporting, documentation, and preserving coverage. Asset Lifecycle & Projects Pre construction: review tender/contract insurance provisions (EPC, BOP, TSA, O&M) and lenders' requirements; ensure coverage for DSU/ALOP, testing & commissioning, and marine cargo/transit. Construction: align CAR/EAR policy triggers, deductibles, and limits with project risk profile; maintain accurate SOV and schedule of assets. Operations: maintain PD/BI, machinery breakdown, liability, pollution/environmental, and other relevant policies; support outages and turnaround plans. Governance, Data, and Reporting Maintain insurance records and data quality (SOVs, exposure data, valuations, risk improvements). Produce dashboards and management reports for the CFO and leadership (renewal outcomes, coverage changes, claims trends, premium benchmarks). Continuous improvement: develop playbooks, templates, and training for operational teams. Broader Risk Management (Secondary Focus) Support ERM activities as needed: risk registers, mitigation planning, incident trend analysis, and insurance related elements of business continuity. Contribute to HSE/operational risk insights to improve insurability and reduce losses. Profile A successful Renewable Energy Insurance Risk Manager should have: Skills, Experience & Qualifications: 4-8 years' experience in insurance (broker, insurer, or in house), with energy, infrastructure, industrials, or construction exposure. Solid understanding of CAR/EAR, DSU/ALOP, PD/BI, liability, and cyber-from placement through claims. Experience with multi country programmes (global master + local admitted), broker management, and renewals. Strong claims acumen and the ability to drive outcomes with adjusters and insurers. Comfortable owning data & submissions (SOVs, BI worksheets, exposure data), with good Excel skills. Hands on, pragmatic operator who can work across finance, legal, projects, operations, and IT/OT. Renewables experience (wind/solar/storage) and familiarity with OEM/EPC/O&M contract insurance provisions. Experience aligning coverage with lenders' requirements and project finance structures. Progress toward CII (or equivalent) and/or risk-related qualifications. Spanish language skills (helpful for Chile). Basic data visualisation (e.g., Power BI) and policy/claims system familiarity. Job Offer London location, Renewable Energy Insurance Risk Manager Competitive salary ranging from 60,000 to 75,000 + 20% bonus. Permanent position Opportunities to work on innovative renewable energy projects. Professional growth within a medium-sized organisation. If you are passionate about renewable energy and have a strong background in insurance and risk management, we encourage you to apply for this exciting opportunity in London.
May 07, 2026
Full time
The Renewable Energy Insurance Risk Manager will play a crucial role in managing and assessing insurance risks within the renewable energy sector. This permanent position is based in London and offers a competitive salary for a professional in the Insurance Risk, or Renewable Energy Sectors. Client Details The business are a global renewable energy development and investment platform. They develop and invest in a wide range of utility-scale energy assets focussed on solar PV, onshore wind and storage solutions. They are a long-term owner of the assets, portfolios and platforms that they develop and acquire. They are looking to build a team by hiring highly ambitious people who care about making a difference as they move towards a sustainable energy transition. The team is being structured to support rapid growth ambitions and long-term ownership of energy assets with a strong focus on IRR preservation and optimisation. As a result, the business are looking for people who have deep technical experience within their respective areas of focus and on-the-job experience in optimising IRR or are willing to be exposed to such operational activities to enhance their knowledge base. With a strong focus on producing sustainable, clean power while maximising returns for our investors, The Business places a strong emphasis on how they approach each aspect of the project lifecycle. The Business is building an organisation where there is a common understanding of being a good corporate citizen by ensuring that people, profit and planet are part of a win-win outcome in delivering clean energy. Their values of loyalty, honesty and respect underpin everything. They are dedicated to cultivating a diverse team and providing an environment where all employees are given the opportunity to continually develop new skills and broaden their abilities. They endeavour to build a team of best-in-class investors, developers and operators of assets forging the clean energy transition. Description About the role: The Business is looking to hire an Insurance & Risk Manager to own and operate the insurance programme end-to-end. You'll manage day to day placement and renewals, standardise wordings for renewables, build a panel of insurers, deepen broker relationships, and lead claims. You will also support wider enterprise risk management (ERM)-though that is a secondary focus. This role suits someone hands-on who knows the insurance market, can roll up their sleeves, and enjoys building fit for purpose coverage across multiple countries. This is a stand-alone role embedded into the Finance Team. Key Responsibilities: Insurance Programme - Strategy & Operations (Primary Focus) Design and maintain a fit for purpose insurance programme spanning construction, operational, and corporate insurances across Europe and Chile. Standardise renewable insurance wordings (e.g., CAR/EAR + DSU, PD/BI, liability, cyber) and documentation (SOVs, COIs, endorsements). Coordinate global/master and local admitted policies, ensuring compliance with non admitted rules and leveraging EU FoS where applicable. Manage annual renewals, mid-term adjustments, and endorsements-own timelines, data, and market submissions. Build and maintain a panel of insurers; drive competitive tension and continuity. Develop broker strategy and SLAs; oversee service delivery, fee/commission transparency, stewardship meetings, and tendering when needed. Cyber insurance: assess evolving exposures, align with IT/OT stakeholders, and maintain appropriate cyber coverage for corporate and asset needs. Budgeting & allocations: own premium forecasts, allocations by asset/project, and cost tracking. Claims Leadership Lead claims end-to-end: notification, adjuster appointment, quantum validation, reserving, coverage negotiation, recovery/subrogation, and lessons learned. Implement a claims register and KPIs (cycle times, recovery rates, leakage, trends). Coach site and project teams on incident reporting, documentation, and preserving coverage. Asset Lifecycle & Projects Pre construction: review tender/contract insurance provisions (EPC, BOP, TSA, O&M) and lenders' requirements; ensure coverage for DSU/ALOP, testing & commissioning, and marine cargo/transit. Construction: align CAR/EAR policy triggers, deductibles, and limits with project risk profile; maintain accurate SOV and schedule of assets. Operations: maintain PD/BI, machinery breakdown, liability, pollution/environmental, and other relevant policies; support outages and turnaround plans. Governance, Data, and Reporting Maintain insurance records and data quality (SOVs, exposure data, valuations, risk improvements). Produce dashboards and management reports for the CFO and leadership (renewal outcomes, coverage changes, claims trends, premium benchmarks). Continuous improvement: develop playbooks, templates, and training for operational teams. Broader Risk Management (Secondary Focus) Support ERM activities as needed: risk registers, mitigation planning, incident trend analysis, and insurance related elements of business continuity. Contribute to HSE/operational risk insights to improve insurability and reduce losses. Profile A successful Renewable Energy Insurance Risk Manager should have: Skills, Experience & Qualifications: 4-8 years' experience in insurance (broker, insurer, or in house), with energy, infrastructure, industrials, or construction exposure. Solid understanding of CAR/EAR, DSU/ALOP, PD/BI, liability, and cyber-from placement through claims. Experience with multi country programmes (global master + local admitted), broker management, and renewals. Strong claims acumen and the ability to drive outcomes with adjusters and insurers. Comfortable owning data & submissions (SOVs, BI worksheets, exposure data), with good Excel skills. Hands on, pragmatic operator who can work across finance, legal, projects, operations, and IT/OT. Renewables experience (wind/solar/storage) and familiarity with OEM/EPC/O&M contract insurance provisions. Experience aligning coverage with lenders' requirements and project finance structures. Progress toward CII (or equivalent) and/or risk-related qualifications. Spanish language skills (helpful for Chile). Basic data visualisation (e.g., Power BI) and policy/claims system familiarity. Job Offer London location, Renewable Energy Insurance Risk Manager Competitive salary ranging from 60,000 to 75,000 + 20% bonus. Permanent position Opportunities to work on innovative renewable energy projects. Professional growth within a medium-sized organisation. If you are passionate about renewable energy and have a strong background in insurance and risk management, we encourage you to apply for this exciting opportunity in London.
