You will form part of the Senior Leadership Team and be instrumental in leading the commercial strategy for the the business. The opportunity to be part of a well established, trusted brand within the 3PL sector. Client Details My client are a industry renowened third party logistics provider who continue to go from strength to strength. They have a world class reputation within the sector and are well poised in the market for expansion. Description This executive leader will define the long-term commercial strategy, drive revenue growth, strengthen customer relationships at a strategic level, and elevate the organisation's brand and market presence. The position requires a blend of strategic foresight, commercial acumen, and influential leadership across business development, customer onboarding, customer service, and marketing. The Commercial Director ensures my client stands out within a highly competitive logistics market while building a scalable commercial function that supports future growth. Strategic Commercial Leadership Define and execute the long-term commercial strategy aligned with the company vision. Provide commercial insights and reporting to the Managing Director and Board. Identify new markets, strategic partnerships, and diversification opportunities. Translate strategy into clear, actionable plans for all commercial sub-functions. Business Development & Revenue Growth Set the commercial agenda for securing new revenue streams across key markets. Oversee the development of a high-quality sales pipeline and national growth plan. Lead significant commercial negotiations, pricing architecture, and tenders. Cultivate relationships with strategic accounts, carriers, and industry partners. Guide market analysis to ensure my client remains competitive and future-focused. Customer Onboarding & Relationship Excellence Ensure a consistent, professional, and scalable onboarding process for new clients. Oversee cross-functional coordination with Operations, IT, Finance, and HR. Set strategic KPIs for customer activation, retention, and onboarding success. Drive continuous improvement across the customer journey. Customer Service Strategy & Performance Provide strategic leadership to the customer service function. Embed robust SLAs, escalation frameworks, and service performance measures. Champion a culture of customer-centricity across the organisation. Lead root cause resolution for service challenges and drive long-term fixes. Marketing & Brand Positioning Own and evolve the brand identity and national market positioning. Oversee digital marketing, content strategy, and lead-generation programmes. Shape the events, PR, and networking strategy to elevate my clients profile. Ensure all external messaging and campaigns align to brand standards. Review marketing ROI and ensure campaigns support business growth. Profile Proven track record in senior commercial leadership within logistics or supply chain. Strong commercial acumen, negotiation capability, and strategic market insight. Experience influencing at Board and Executive levels. Demonstrable leadership in customer-facing teams (sales, service, onboarding). Background in marketing, brand positioning, or leading marketing teams. Understanding of digital marketing, lead generation, and brand development. Strong analytical perspective and data-driven decision-making ability. Ability to operate both strategically and hands-on where required. Job Offer Six figure salary Senior Leadership Bonus Car/Car Allowance Hybrid working - 3 days at HQ
May 15, 2026
Full time
You will form part of the Senior Leadership Team and be instrumental in leading the commercial strategy for the the business. The opportunity to be part of a well established, trusted brand within the 3PL sector. Client Details My client are a industry renowened third party logistics provider who continue to go from strength to strength. They have a world class reputation within the sector and are well poised in the market for expansion. Description This executive leader will define the long-term commercial strategy, drive revenue growth, strengthen customer relationships at a strategic level, and elevate the organisation's brand and market presence. The position requires a blend of strategic foresight, commercial acumen, and influential leadership across business development, customer onboarding, customer service, and marketing. The Commercial Director ensures my client stands out within a highly competitive logistics market while building a scalable commercial function that supports future growth. Strategic Commercial Leadership Define and execute the long-term commercial strategy aligned with the company vision. Provide commercial insights and reporting to the Managing Director and Board. Identify new markets, strategic partnerships, and diversification opportunities. Translate strategy into clear, actionable plans for all commercial sub-functions. Business Development & Revenue Growth Set the commercial agenda for securing new revenue streams across key markets. Oversee the development of a high-quality sales pipeline and national growth plan. Lead significant commercial negotiations, pricing architecture, and tenders. Cultivate relationships with strategic accounts, carriers, and industry partners. Guide market analysis to ensure my client remains competitive and future-focused. Customer Onboarding & Relationship Excellence Ensure a consistent, professional, and scalable onboarding process for new clients. Oversee cross-functional coordination with Operations, IT, Finance, and HR. Set strategic KPIs for customer activation, retention, and onboarding success. Drive continuous improvement across the customer journey. Customer Service Strategy & Performance Provide strategic leadership to the customer service function. Embed robust SLAs, escalation frameworks, and service performance measures. Champion a culture of customer-centricity across the organisation. Lead root cause resolution for service challenges and drive long-term fixes. Marketing & Brand Positioning Own and evolve the brand identity and national market positioning. Oversee digital marketing, content strategy, and lead-generation programmes. Shape the events, PR, and networking strategy to elevate my clients profile. Ensure all external messaging and campaigns align to brand standards. Review marketing ROI and ensure campaigns support business growth. Profile Proven track record in senior commercial leadership within logistics or supply chain. Strong commercial acumen, negotiation capability, and strategic market insight. Experience influencing at Board and Executive levels. Demonstrable leadership in customer-facing teams (sales, service, onboarding). Background in marketing, brand positioning, or leading marketing teams. Understanding of digital marketing, lead generation, and brand development. Strong analytical perspective and data-driven decision-making ability. Ability to operate both strategically and hands-on where required. Job Offer Six figure salary Senior Leadership Bonus Car/Car Allowance Hybrid working - 3 days at HQ
Michael Page Business Support
Wakefield, Yorkshire
Customer Service Manager Wakefield based - on-site Supply & Service Industry £50,000 - £55,000 Client Details Page Group are delighted to be working in partnership with a long standing client on the appointment of a new Customer Service Manager at their Wakefield Site. Reporting into site Directors, the role will have full leadership of an internal Customer Service Function along with a field based relationship management function Description Create, implement and deliver the Customer Service strategy for the business to help achieve wider company objectives Leadership of internal customer service responsible for order management, customer enquiries, updates on orders and arranging distribution Leadership of field based relationship / account managers responsible for understanding customer issues, understand customer requirements, managing complaints, and driving retention of B2B customers Drive retention through delivery of world class service to B2B Customers, ensuring Accounts are reviewed in line with contractual agreements, and SLA's are maintained Take ownership of escalated customer issues by being proactive and listening to customer Work cross functionally with teams including logistics, operations and credit control to ensure the end to end customer journey can be mapped out to deliver a positive experience for customers Proactively manage resource in line with customer demand taking into account peak period, customer demand and understanding customers long term requirements Use all available information to make data driven decisions that will support the business in achieving wider objectives Profile Prior leadership of a Customer Service Function Commercially astute Ability to build and maintain strong working relationships with customers Understanding of the wider customer supply chain Strong internal stakeholder engagement Excellent communication skills both written and verbal Job Offer The role of Customer Service Manager will be based in the Wakefield area and has great links to the M1 & M62. Salary of £50,000 - £55,000 on offer depending on experience, plus exceptional benefits (disclosed upon application) Please note - the successful applicant will need a Full UK driving license due to role requirements
May 15, 2026
Full time
Customer Service Manager Wakefield based - on-site Supply & Service Industry £50,000 - £55,000 Client Details Page Group are delighted to be working in partnership with a long standing client on the appointment of a new Customer Service Manager at their Wakefield Site. Reporting into site Directors, the role will have full leadership of an internal Customer Service Function along with a field based relationship management function Description Create, implement and deliver the Customer Service strategy for the business to help achieve wider company objectives Leadership of internal customer service responsible for order management, customer enquiries, updates on orders and arranging distribution Leadership of field based relationship / account managers responsible for understanding customer issues, understand customer requirements, managing complaints, and driving retention of B2B customers Drive retention through delivery of world class service to B2B Customers, ensuring Accounts are reviewed in line with contractual agreements, and SLA's are maintained Take ownership of escalated customer issues by being proactive and listening to customer Work cross functionally with teams including logistics, operations and credit control to ensure the end to end customer journey can be mapped out to deliver a positive experience for customers Proactively manage resource in line with customer demand taking into account peak period, customer demand and understanding customers long term requirements Use all available information to make data driven decisions that will support the business in achieving wider objectives Profile Prior leadership of a Customer Service Function Commercially astute Ability to build and maintain strong working relationships with customers Understanding of the wider customer supply chain Strong internal stakeholder engagement Excellent communication skills both written and verbal Job Offer The role of Customer Service Manager will be based in the Wakefield area and has great links to the M1 & M62. Salary of £50,000 - £55,000 on offer depending on experience, plus exceptional benefits (disclosed upon application) Please note - the successful applicant will need a Full UK driving license due to role requirements
Talent Guardian are working with a well-established business based in Poole who are looking to appoint an experienced Funeral Director to join their dedicated team. This is a highly rewarding and important role, supporting families during one of the most difficult times in their lives. You will play a key part in ensuring funeral services are delivered with professionalism, compassion and attention to detail. The Role: Meeting with bereaved families to arrange funeral services in line with their wishes Providing guidance on all aspects of funeral planning, including legal and administrative requirements Coordinating all logistics for funerals, burials and cremations Liaising with clergy, celebrants, cemeteries and crematoria Overseeing the preparation and presentation of the deceased with dignity and respect Managing funeral day operations to ensure everything runs smoothly Maintaining accurate records and handling all documentation efficiently What We're Looking For: Proven experience as a Funeral Director Strong interpersonal and communication skills A compassionate, professional and discreet approach Knowledge of relevant regulations and procedures Ability to manage multiple arrangements in a fast-paced environment Full UK driving licence What's on Offer: Supportive and respectful working environment Ongoing training and professional development Competitive salary and generous pension Opportunity to make a meaningful difference Hours: Monday to Friday, 8:30am - 5:00pm 1 in 9 Saturdays (8:00am - 4:00pm, time off in lieu) Phone duties: 1 weekday evening in 3 and 1 weekend in 25 Immediate start available.
May 15, 2026
Full time
Talent Guardian are working with a well-established business based in Poole who are looking to appoint an experienced Funeral Director to join their dedicated team. This is a highly rewarding and important role, supporting families during one of the most difficult times in their lives. You will play a key part in ensuring funeral services are delivered with professionalism, compassion and attention to detail. The Role: Meeting with bereaved families to arrange funeral services in line with their wishes Providing guidance on all aspects of funeral planning, including legal and administrative requirements Coordinating all logistics for funerals, burials and cremations Liaising with clergy, celebrants, cemeteries and crematoria Overseeing the preparation and presentation of the deceased with dignity and respect Managing funeral day operations to ensure everything runs smoothly Maintaining accurate records and handling all documentation efficiently What We're Looking For: Proven experience as a Funeral Director Strong interpersonal and communication skills A compassionate, professional and discreet approach Knowledge of relevant regulations and procedures Ability to manage multiple arrangements in a fast-paced environment Full UK driving licence What's on Offer: Supportive and respectful working environment Ongoing training and professional development Competitive salary and generous pension Opportunity to make a meaningful difference Hours: Monday to Friday, 8:30am - 5:00pm 1 in 9 Saturdays (8:00am - 4:00pm, time off in lieu) Phone duties: 1 weekday evening in 3 and 1 weekend in 25 Immediate start available.
Operations Manager Lincoln 50,000 Plus Bonus Our client, a reputable SME based in Lincoln, is the home of an industry-leading brand, supplying high-performance products into the construction, automotive and trade sectors. Their products are trusted by major national retailers, alongside a rapidly growing customer base across the UK. With ambitious plans to scale to a 50 million business within the next three years, this is a pivotal time to join the company and play a key role in shaping the future of the operation. Due to continued growth, they are looking for an experienced and hands-on Operations Manager to take ownership of the day-to-day operational performance of the business while helping build the systems, structure and processes needed for future growth. This is a high-impact role within a fast-moving SME environment where sales and demand are growing rapidly, and the operational infrastructure now needs strengthening to support the next stage of the company's journey. Reporting directly to the Operations Director, you will lead a team across warehouse, supply chain, operations and customer/client care functions, ensuring the business delivers efficiently, professionally and at scale. Key Responsibilities Oversee the day-to-day operational running of the business Lead and develop a multi-functional team across warehouse, supply chain, operations and customer care Ensure customer orders are fulfilled accurately and on time, including both next-day dispatch products and bespoke assembled orders Improve operational planning, workflow and communication across departments Monitor stock flow, supplier performance and operational bottlenecks Introduce and improve systems, processes and KPIs to support growth and efficiency Work closely with the sales function to ensure operational capability aligns with business demand Manage operational priorities, resource planning and problem-solving in a fast-paced environment Drive continuous improvement across warehousing, logistics, fulfilment and customer service Support the business through a period of significant growth and operational transformation Requirements We are looking for an ambitious and commercially aware operations professional who combines strong leadership skills with a practical, hands-on approach. Previous experience in an Operations Manager position or similar leadership role Strong background in warehouse and operational management Experience working within an SME environment Proven track record of supporting or leading business growth and operational scaling Ability to implement structure, process and operational improvements Strong organisational and planning skills Experience managing multiple moving parts within a supply chain or fulfilment operation Confident leadership and people management capability Excellent communication and problem-solving skills Ideally, exposure to both smaller businesses and larger structured organisations Experience within industrial products, distribution, engineering, manufacturing or technical products would be advantageous, but is not essential. Benefits Salary- 50,000 basic Profit related bonus
May 14, 2026
Full time
Operations Manager Lincoln 50,000 Plus Bonus Our client, a reputable SME based in Lincoln, is the home of an industry-leading brand, supplying high-performance products into the construction, automotive and trade sectors. Their products are trusted by major national retailers, alongside a rapidly growing customer base across the UK. With ambitious plans to scale to a 50 million business within the next three years, this is a pivotal time to join the company and play a key role in shaping the future of the operation. Due to continued growth, they are looking for an experienced and hands-on Operations Manager to take ownership of the day-to-day operational performance of the business while helping build the systems, structure and processes needed for future growth. This is a high-impact role within a fast-moving SME environment where sales and demand are growing rapidly, and the operational infrastructure now needs strengthening to support the next stage of the company's journey. Reporting directly to the Operations Director, you will lead a team across warehouse, supply chain, operations and customer/client care functions, ensuring the business delivers efficiently, professionally and at scale. Key Responsibilities Oversee the day-to-day operational running of the business Lead and develop a multi-functional team across warehouse, supply chain, operations and customer care Ensure customer orders are fulfilled accurately and on time, including both next-day dispatch products and bespoke assembled orders Improve operational planning, workflow and communication across departments Monitor stock flow, supplier performance and operational bottlenecks Introduce and improve systems, processes and KPIs to support growth and efficiency Work closely with the sales function to ensure operational capability aligns with business demand Manage operational priorities, resource planning and problem-solving in a fast-paced environment Drive continuous improvement across warehousing, logistics, fulfilment and customer service Support the business through a period of significant growth and operational transformation Requirements We are looking for an ambitious and commercially aware operations professional who combines strong leadership skills with a practical, hands-on approach. Previous experience in an Operations Manager position or similar leadership role Strong background in warehouse and operational management Experience working within an SME environment Proven track record of supporting or leading business growth and operational scaling Ability to implement structure, process and operational improvements Strong organisational and planning skills Experience managing multiple moving parts within a supply chain or fulfilment operation Confident leadership and people management capability Excellent communication and problem-solving skills Ideally, exposure to both smaller businesses and larger structured organisations Experience within industrial products, distribution, engineering, manufacturing or technical products would be advantageous, but is not essential. Benefits Salary- 50,000 basic Profit related bonus
Production Manager page is loaded Production Managerlocations: Birmingham - West Midlands - UKtime type: Full timeposted on: Posted Yesterdayjob requisition id: R49383 Job Description: # Production Manager - Jonas Event Technology UKJonas Event Technology is a leading provider of event registration services and software solutions. Owned by Vesta Software, we support the trade exhibition, consumer and conference markets with innovative technology and first-class customer service. The production function plays a critical role in ensuring hardware and materials are prepared, packed and delivered to support onsite delivery. Position Summary The Production Manager oversees all production operations, ensuring efficient workflows, timely delivery of hardware and materials, and a consistently high standard of output. The role supports operational excellence by reducing bottlenecks, improving resource planning and modernising production processes. Working closely with Project Managers and onsite teams, the Production Manager ensures production scheduling aligns with project requirements and operational expectations.Reporting to the Operations Director. this role is based at Headley Technology Park and supervises the Support Technician. Key Responsibilities Production Operations Manage daily production activities including packing, hardware preparation and delivery scheduling. Implement and maintain efficient workflows to minimise last minute changes and bottlenecks. Monitor production schedules and adjust resources to meet deadlines. Ensure quality standards are met across all production output.Team Leadership Supervise and develop the Support Technician. providing guidance. support and performance oversight. Foster a safe. compliant and well organised production environment.Planning Inventory and Procurement Monitor stock levels and ensure timely procurement of hardware and materials. Maintain accurate inventory records and support audit requirements. Coordinate with internal teams to ensure production needs are met in line with project timelines.Cross Functional Collaboration Work closely with Project Managers to align production schedules with event requirements. Communicate effectively with onsite teams to support seamless deployment. Provide updates, operational insights and risk assessments to the Operations Director.Continuous Improvement Drive initiatives to modernise production processes. equipment and workflows. Identify inefficiencies and recommend data driven improvements. Support the evolution of production tools and systems including workflow management platforms such as and Reporting Ensure all production activities comply with health and safety regulations. Report on production performance. resource utilisation and operational risks.Qualifications and Skills Proven experience in production or operations management in a fast-paced environment. Strong organisational and planning skills with the ability to meet tight deadlines. Leadership capability with experience supervising technical or operational staff. Knowledge of hardware assembly and logistics processes. Proficiency with workflow management tools. Strong problem-solving ability and experience implementing process improvements.Preferred Qualifications Degree or equivalent in Operations Management, Technology, Engineering or a related field. Experience managing seasonal or project-based production cycles. Business Unit: Showdata Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
May 14, 2026
Full time
Production Manager page is loaded Production Managerlocations: Birmingham - West Midlands - UKtime type: Full timeposted on: Posted Yesterdayjob requisition id: R49383 Job Description: # Production Manager - Jonas Event Technology UKJonas Event Technology is a leading provider of event registration services and software solutions. Owned by Vesta Software, we support the trade exhibition, consumer and conference markets with innovative technology and first-class customer service. The production function plays a critical role in ensuring hardware and materials are prepared, packed and delivered to support onsite delivery. Position Summary The Production Manager oversees all production operations, ensuring efficient workflows, timely delivery of hardware and materials, and a consistently high standard of output. The role supports operational excellence by reducing bottlenecks, improving resource planning and modernising production processes. Working closely with Project Managers and onsite teams, the Production Manager ensures production scheduling aligns with project requirements and operational expectations.Reporting to the Operations Director. this role is based at Headley Technology Park and supervises the Support Technician. Key Responsibilities Production Operations Manage daily production activities including packing, hardware preparation and delivery scheduling. Implement and maintain efficient workflows to minimise last minute changes and bottlenecks. Monitor production schedules and adjust resources to meet deadlines. Ensure quality standards are met across all production output.Team Leadership Supervise and develop the Support Technician. providing guidance. support and performance oversight. Foster a safe. compliant and well organised production environment.Planning Inventory and Procurement Monitor stock levels and ensure timely procurement of hardware and materials. Maintain accurate inventory records and support audit requirements. Coordinate with internal teams to ensure production needs are met in line with project timelines.Cross Functional Collaboration Work closely with Project Managers to align production schedules with event requirements. Communicate effectively with onsite teams to support seamless deployment. Provide updates, operational insights and risk assessments to the Operations Director.Continuous Improvement Drive initiatives to modernise production processes. equipment and workflows. Identify inefficiencies and recommend data driven improvements. Support the evolution of production tools and systems including workflow management platforms such as and Reporting Ensure all production activities comply with health and safety regulations. Report on production performance. resource utilisation and operational risks.Qualifications and Skills Proven experience in production or operations management in a fast-paced environment. Strong organisational and planning skills with the ability to meet tight deadlines. Leadership capability with experience supervising technical or operational staff. Knowledge of hardware assembly and logistics processes. Proficiency with workflow management tools. Strong problem-solving ability and experience implementing process improvements.Preferred Qualifications Degree or equivalent in Operations Management, Technology, Engineering or a related field. Experience managing seasonal or project-based production cycles. Business Unit: Showdata Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
Group Finance Director £110,000-£130,000 plus benefits Your new company A high-growth, multi-site distribution group with an ambitious expansion strategy and a strong market presence. The business has experienced significant organic and acquisitive growth over recent years and is now entering its next phase of scale, investment, and operational transformation. With a dynamic leadership team, a strong customer base, and a culture built on pace, ownership, and continuous improvement, this is an exciting time to join the organisation at group level. Your new role As Group Finance Director, you will be a key strategic partner to the CEO leading the financial strategy, governance, and performance of the group. You will oversee all financial operations, including group reporting, budgeting, forecasting, treasury, and risk management, while driving improvements in systems, processes, and controls across a growing network of sites.You will play a central role in shaping the long-term growth plan, supporting M&A activity, integrating newly acquired businesses, and ensuring the group has the financial capability and insight to scale effectively. You will lead and develop a high-performing finance team, embed strong commercial discipline, and provide clear, insight to support decision-making at executive level. What you'll need to succeed A fully qualified accountant (ACA/ACCA/CIMA) with significant post-qualification experience at senior leadership level. A track record of success within distribution, logistics, manufacturing, or another complex, multi-site environment. Strong commercial acumen with the ability to influence at Board level and challenge constructively. Experience leading finance through periods of high growth, transformation, or M&A activity. Excellent leadership capability, with the ability to build, mentor, and inspire a finance function. A hands-on, forward-thinking approach, comfortable operating in a fast-paced and evolving business. What you'll get in return You will join a progressive, ambitious organisation where you can make a significant impact on the group's future direction. The role offers a highly competitive salary, executive benefits package, and the opportunity to shape the financial strategy of a rapidly expanding business. You will work closely with an entrepreneurial leadership team and have genuine scope to influence growth, performance, and long-term value creation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 14, 2026
Full time
Group Finance Director £110,000-£130,000 plus benefits Your new company A high-growth, multi-site distribution group with an ambitious expansion strategy and a strong market presence. The business has experienced significant organic and acquisitive growth over recent years and is now entering its next phase of scale, investment, and operational transformation. With a dynamic leadership team, a strong customer base, and a culture built on pace, ownership, and continuous improvement, this is an exciting time to join the organisation at group level. Your new role As Group Finance Director, you will be a key strategic partner to the CEO leading the financial strategy, governance, and performance of the group. You will oversee all financial operations, including group reporting, budgeting, forecasting, treasury, and risk management, while driving improvements in systems, processes, and controls across a growing network of sites.You will play a central role in shaping the long-term growth plan, supporting M&A activity, integrating newly acquired businesses, and ensuring the group has the financial capability and insight to scale effectively. You will lead and develop a high-performing finance team, embed strong commercial discipline, and provide clear, insight to support decision-making at executive level. What you'll need to succeed A fully qualified accountant (ACA/ACCA/CIMA) with significant post-qualification experience at senior leadership level. A track record of success within distribution, logistics, manufacturing, or another complex, multi-site environment. Strong commercial acumen with the ability to influence at Board level and challenge constructively. Experience leading finance through periods of high growth, transformation, or M&A activity. Excellent leadership capability, with the ability to build, mentor, and inspire a finance function. A hands-on, forward-thinking approach, comfortable operating in a fast-paced and evolving business. What you'll get in return You will join a progressive, ambitious organisation where you can make a significant impact on the group's future direction. The role offers a highly competitive salary, executive benefits package, and the opportunity to shape the financial strategy of a rapidly expanding business. You will work closely with an entrepreneurial leadership team and have genuine scope to influence growth, performance, and long-term value creation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #
Martingale Postgraduate Foundation (Martingale) exists to fund and support the next generation of talented researchers. We believe that family income should not be a barrier to the pursuit of excellence, and our mission is to enable and nurture talented individuals from low-socioeconomic backgrounds to thrive within world-leading postgraduate research. Martingale s flagship programme is the Martingale Postgraduate Scholarship, which supports students from low-socioeconomic backgrounds to pursue and excel in postgraduate degrees, by providing: A fully-funded Living Wage Scholarship to pursue a one-year Masters degree or a four-year PhD. All tuition fees and research expenses, including a tax-free stipend for living costs. Tailored support to apply for Martingale courses at our partner universities. Access to Martingale programmes, including leadership training and connections with top academic and industry professionals. Membership of a pioneering community of talented researchers. In the three years since Martingale launched, we have supported over 100 Scholars to undertake postgraduate degrees across our ten partner universities and have committed over £7.7m in Scholarships. We are continuing to expand our offer, bringing on new partners each year. As Operations Manager, you would ensure the smooth running of day-to-day operations and to lead special projects that tackle big organisational questions. Working closely with the Director of Operations, you will support the development and improvement of Martingale s systems and processes. You will also have the opportunity to lead standalone projects that require structured problem-solving and strong judgement including preparing Martingale for spin out. You will bring clarity and traction across multiple workstreams, working closely with senior colleagues and external partners. We are looking for a strategic thinker with a proactive approach to their work, who can identify and help resolve issues, and recognise opportunities. You will bring excellent organisational skills, strong attention to detail, a proactive mindset, and a strong alignment with Martingale s mission. We welcome applicants from a range of career paths who are excited to be part of a growing, fast-paced charity delivering meaningful impact. Martingale Foundation is incubated by Purposeful Ventures who provide operational and strategic support. The Operations Manager will be employed by Purposeful Ventures. About Purposeful Ventures Purposeful Ventures partners with social entrepreneurs and philanthropists to improve the education and well-being of young people from their earliest years. We define and diagnose the issues affecting children and young people, analyse evidence and explore the most promising solutions. We then select, accelerate and, where we find a gap, incubate organisations which tackle those issues. We offer more than just funding to our charitable organisations. Our expertise, operational experience and networks enable us to deliver tailored, hands-on support with a relentless commitment to system change. We are working with a wide range of organisations across the following portfolio areas to build and strengthen outstanding organisations that deliver systemic impact. Key Responsibilities: Special Projects A significant and distinctive part of this role involves leading standalone analytical and operational projects that tackle substantive, open-ended questions. These will vary over time and will require intellectual curiosity, the ability to work with ambiguity, and the capacity to produce clear, high-quality outputs such as reports or proposals. Current and anticipated examples include: Designing a model for calculating discounts or adjusted contribution rates for funders committing significant multi-year funding, balancing financial sustainability with funder relationship management. Preparing for spin-out: contributing to Martingale s readiness for independence from Purposeful Ventures by scoping and delivering specific workstreams across governance, operations, finance, legal, and data. Leading other ad-hoc analytical or operational projects as they arise, including research into sector practice, policy analysis, or internal process design. Operational infrastructure and continuous improvement Liaise with colleagues across the organisation to understand business needs and issues, and develop and implement appropriate solutions to drive efficiency and impact, including: Strengthening systems and processes: leading a structured review of Martingale s operational infrastructure including CRM, finance systems, HR processes, and information management and implementing improvements that will support a larger, more complex organisation. Identify and codify operational processes and ways of working and proactively propose improvements where relevant, including ensuring that individual roles and responsibilities are clear. Manage cross-functional initiatives that require coordination across our departments. Identify and implement tools, technologies, and processes that can improve our ways of working. Lead exploratory projects, such as assessing how AI can be integrated into our work to enhance impact and efficiency. Provide project management support across different teams to drive key organisational goals. Manage the rollout of new processes and tools, supporting colleagues to adopt changes effectively. Generalist Support and Cross-Functional Contribution The Operations Manager will be a flexible and collaborative colleague, capable of contributing across different parts of the organisation s work where needed: Provide high-quality analytical and operational support to the Director of Operations and CEO on a range of organisational questions. Contribute to the preparation of materials for the Advisory Board, governance bodies, and key external stakeholders, including papers, briefings, and data summaries. Support the Programme and External Relations departments on operational aspects of delivery, including events logistics, supplier management, and cross-team coordination. Represent the organisation professionally in communications with external stakeholders, including partner universities, suppliers, and service providers. Support Director of Operations with financial processes including preparing management accounts, building and refining financial forecasts and for growth, and onwards grants. With Director of Operations, liaise with outsourced providers including Purposeful Ventures to ensure effective working relationships and back-office support. Other As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder. The post holder will carry out any other duties as are within the scope, spirit and purpose of the role as requested by the line manager Key Requirements: Essential Criteria Right to work in the UK Experience and skills Essential Strong operations and project delivery experience in a fast-paced environment (e.g., charity, start-up, university, public sector, or professional services). Demonstrable experience leading projects end-to-end, including creating plans, managing stakeholders, and delivering outcomes. Experience leading or making a significant contribution to complex, standalone projects or pieces of analysis, including analysing ambiguous problems and turning them into clear outputs (e.g. reports, presentations) and actionable recommendations. Experience improving systems/processes (e.g., designing workflows, implementing tools, documenting processes, driving adoption). Experience of contracting, invoicing, and other operational finance processes, as well as procurement and supplier management. Excellent written and verbal communication, with the ability to produce clear documentation for internal and external audiences (experience drafting papers, briefings, or analytical reports is desirable). Experience working with CRM systems, project management tools, or other operational platforms, and a track record of improving or implementing systems and processes Desirable Experience working with universities (partnerships, funding arrangements, research administration, or related). Experience supporting governance processes (papers, decision logs, approvals) or preparing materials for senior stakeholders. Experience working in a start-up, scale-up, or fast-growing charity. Personal Characteristics Highly organised, proactive, and able to prioritise effectively in a fast-paced environment. Excellent interpersonal skills: able to build rapport and trusting relationships, able to work co-operatively in a multidisciplinary setting. Strong judgement, discretion and professionalism, including ability to handle confidential information appropriately. A commitment to Martingale s mission to support postgraduate students from low-socioeconomic backgrounds. Comfortable working in a rapidly growing and changing organisation with a degree of ambiguity confident to create processes and ways forward where they might not yet exist. Intellectually curious and analytical someone who enjoys getting into the detail of a complex question and working out a clear, defensible answer. . click apply for full job details
May 14, 2026
Full time
Martingale Postgraduate Foundation (Martingale) exists to fund and support the next generation of talented researchers. We believe that family income should not be a barrier to the pursuit of excellence, and our mission is to enable and nurture talented individuals from low-socioeconomic backgrounds to thrive within world-leading postgraduate research. Martingale s flagship programme is the Martingale Postgraduate Scholarship, which supports students from low-socioeconomic backgrounds to pursue and excel in postgraduate degrees, by providing: A fully-funded Living Wage Scholarship to pursue a one-year Masters degree or a four-year PhD. All tuition fees and research expenses, including a tax-free stipend for living costs. Tailored support to apply for Martingale courses at our partner universities. Access to Martingale programmes, including leadership training and connections with top academic and industry professionals. Membership of a pioneering community of talented researchers. In the three years since Martingale launched, we have supported over 100 Scholars to undertake postgraduate degrees across our ten partner universities and have committed over £7.7m in Scholarships. We are continuing to expand our offer, bringing on new partners each year. As Operations Manager, you would ensure the smooth running of day-to-day operations and to lead special projects that tackle big organisational questions. Working closely with the Director of Operations, you will support the development and improvement of Martingale s systems and processes. You will also have the opportunity to lead standalone projects that require structured problem-solving and strong judgement including preparing Martingale for spin out. You will bring clarity and traction across multiple workstreams, working closely with senior colleagues and external partners. We are looking for a strategic thinker with a proactive approach to their work, who can identify and help resolve issues, and recognise opportunities. You will bring excellent organisational skills, strong attention to detail, a proactive mindset, and a strong alignment with Martingale s mission. We welcome applicants from a range of career paths who are excited to be part of a growing, fast-paced charity delivering meaningful impact. Martingale Foundation is incubated by Purposeful Ventures who provide operational and strategic support. The Operations Manager will be employed by Purposeful Ventures. About Purposeful Ventures Purposeful Ventures partners with social entrepreneurs and philanthropists to improve the education and well-being of young people from their earliest years. We define and diagnose the issues affecting children and young people, analyse evidence and explore the most promising solutions. We then select, accelerate and, where we find a gap, incubate organisations which tackle those issues. We offer more than just funding to our charitable organisations. Our expertise, operational experience and networks enable us to deliver tailored, hands-on support with a relentless commitment to system change. We are working with a wide range of organisations across the following portfolio areas to build and strengthen outstanding organisations that deliver systemic impact. Key Responsibilities: Special Projects A significant and distinctive part of this role involves leading standalone analytical and operational projects that tackle substantive, open-ended questions. These will vary over time and will require intellectual curiosity, the ability to work with ambiguity, and the capacity to produce clear, high-quality outputs such as reports or proposals. Current and anticipated examples include: Designing a model for calculating discounts or adjusted contribution rates for funders committing significant multi-year funding, balancing financial sustainability with funder relationship management. Preparing for spin-out: contributing to Martingale s readiness for independence from Purposeful Ventures by scoping and delivering specific workstreams across governance, operations, finance, legal, and data. Leading other ad-hoc analytical or operational projects as they arise, including research into sector practice, policy analysis, or internal process design. Operational infrastructure and continuous improvement Liaise with colleagues across the organisation to understand business needs and issues, and develop and implement appropriate solutions to drive efficiency and impact, including: Strengthening systems and processes: leading a structured review of Martingale s operational infrastructure including CRM, finance systems, HR processes, and information management and implementing improvements that will support a larger, more complex organisation. Identify and codify operational processes and ways of working and proactively propose improvements where relevant, including ensuring that individual roles and responsibilities are clear. Manage cross-functional initiatives that require coordination across our departments. Identify and implement tools, technologies, and processes that can improve our ways of working. Lead exploratory projects, such as assessing how AI can be integrated into our work to enhance impact and efficiency. Provide project management support across different teams to drive key organisational goals. Manage the rollout of new processes and tools, supporting colleagues to adopt changes effectively. Generalist Support and Cross-Functional Contribution The Operations Manager will be a flexible and collaborative colleague, capable of contributing across different parts of the organisation s work where needed: Provide high-quality analytical and operational support to the Director of Operations and CEO on a range of organisational questions. Contribute to the preparation of materials for the Advisory Board, governance bodies, and key external stakeholders, including papers, briefings, and data summaries. Support the Programme and External Relations departments on operational aspects of delivery, including events logistics, supplier management, and cross-team coordination. Represent the organisation professionally in communications with external stakeholders, including partner universities, suppliers, and service providers. Support Director of Operations with financial processes including preparing management accounts, building and refining financial forecasts and for growth, and onwards grants. With Director of Operations, liaise with outsourced providers including Purposeful Ventures to ensure effective working relationships and back-office support. Other As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder. The post holder will carry out any other duties as are within the scope, spirit and purpose of the role as requested by the line manager Key Requirements: Essential Criteria Right to work in the UK Experience and skills Essential Strong operations and project delivery experience in a fast-paced environment (e.g., charity, start-up, university, public sector, or professional services). Demonstrable experience leading projects end-to-end, including creating plans, managing stakeholders, and delivering outcomes. Experience leading or making a significant contribution to complex, standalone projects or pieces of analysis, including analysing ambiguous problems and turning them into clear outputs (e.g. reports, presentations) and actionable recommendations. Experience improving systems/processes (e.g., designing workflows, implementing tools, documenting processes, driving adoption). Experience of contracting, invoicing, and other operational finance processes, as well as procurement and supplier management. Excellent written and verbal communication, with the ability to produce clear documentation for internal and external audiences (experience drafting papers, briefings, or analytical reports is desirable). Experience working with CRM systems, project management tools, or other operational platforms, and a track record of improving or implementing systems and processes Desirable Experience working with universities (partnerships, funding arrangements, research administration, or related). Experience supporting governance processes (papers, decision logs, approvals) or preparing materials for senior stakeholders. Experience working in a start-up, scale-up, or fast-growing charity. Personal Characteristics Highly organised, proactive, and able to prioritise effectively in a fast-paced environment. Excellent interpersonal skills: able to build rapport and trusting relationships, able to work co-operatively in a multidisciplinary setting. Strong judgement, discretion and professionalism, including ability to handle confidential information appropriately. A commitment to Martingale s mission to support postgraduate students from low-socioeconomic backgrounds. Comfortable working in a rapidly growing and changing organisation with a degree of ambiguity confident to create processes and ways forward where they might not yet exist. Intellectually curious and analytical someone who enjoys getting into the detail of a complex question and working out a clear, defensible answer. . click apply for full job details
Do you want to provide critical systems and logistical support for our growing and ambitious education charity? The Finance and Operations Coordinator is responsible for managing our day-to-day financial systems, overseeing the running of our database and website, and providing administrative support for the general running of the organisation, including project managing our community and fundraising events. You will provide support to the Executive Director and other members of the team to ensure the smooth running of Teach for Tomorrow. We are a small and passionate team that work on a hybrid model: your place of work should be within easy commuting distance from either London, Manchester, Coventry or Grantham. Your Key Duties and Accountabilities Finance Administration Place, track and process orders, invoices, expenses and financial transactions Maintain Quickbooks with all transactions, provide reports as required and maintain the interface between CiviCRM and Quickbooks Set up payments for authorisation in the bank account as required Generate contracts as required Maintain relationships with suppliers, venues and partners Manage the interface with the company pension provider and pensions regulator, making payments as required and ensuring all statutory obligations are met Database, Website and Knowledge Management Maintain the organisation database and provide reports and information as required by team members Ensure that the website is up-to-date and upload new resources, information and news stories as required Monitor analytics relating to website and support the management of Search Engine Optimisation Ensure that the knowledge management system and processes are maintained, including website and database change logs Maintain the relationship with the website and database provider/sand ensure that the monthly retainer is monitored and reviewed Liaise with the Data Protection Officer to ensure that all statutory requirements are met in relation to data protection and UK GDPR Operational Coordination and Administration Manage external vendor relationships, in particular - but not exclusively - website and database providers, HR and Health and Safety providers, Safeguarding support, IT support services, Accountant and Auditors, and memberships of organisations such as the National Council for Voluntary Organisations (NCVO) Maintain filing systems online and in hard copy (where required) Maintain policies and procedure documents, ensuring updates are made as required and updates are provided for reporting to board Be first point of contact for general enquiries and monitor all general communication channels Provide general administration support as required Events Work with the Chief Executive and other staff to ensure successful planning and execution of fundraising, cultivation, and stewardship events and all related activities. Responsibilities include: managing invitation process, tracking registrations and gifts, running and circulating reports Provide logistical support of the events on the day Perform other related duties as required by position. There will be an occasional requirement to work outside normal hours to support evening events with a late start and late finish but if this is expected, advance notice will be given. Your Core Competencies - Essential Competency with technology, including Microsoft, Google and other software/tools (E) Specific experience of either working with a database (CiviCRM or similar) OR a finance management system (Quickbooks or similar) (E) Strong relationship-building skills and an ability to maintain relationships over time (E) Effective communication skills - in writing and orally (E) Ability to manage time and multiple tasks (E) Well-organised and detail-oriented (E) Ability to resolve most issues and tasks independently, escalating complex situations (E) Maintain a high level of confidentiality due to the nature of work (E) Commitment to the purpose of Teach for Tomorrow (E) Your Knowledge, Education and Experience - Desireable Project management skills and experience (D) Specific experience of either working with both CiviCRM and Quickbooks (D) Your Specialised Certifications None Your Primary Contacts Interacts broadly with all staff and significant interactions outside the charity including customers, vendors, consultants, and others Your People Management No direct people management responsibilities Your Key Performance Indicators (KPIs) Database and Website are maintained and managed well Finance processes are followed and maintained Vendor relationships are well managed Policies and procedures, administration systems and knowledge management systems are up-to-date and well managed Event logistics are managed well Works in line with the organisational values Why work at Teach for Tomorrow? Our purpose is to create a better world - one classroom at a time. We believe in the power and potential of educators to inspire and transform the lives of young people by unlocking new levels of understanding, awareness and community mindedness so they are equipped to create a better future for everyone. Having recently rebranded from Facing History and Ourselves UK, we are focused on driving growth and giving as many schools and teachers as possible the tools and content to empower their students to become engaged citizens whilst also excelling in their academic performance. We will be developing new ways to extend our reach and scale our work. The coordinator role will be key to the smooth running and success of our organisation, supporting the operational, financial and community-building efforts that underpin our work. Employees receive 24 days of paid annual leave and all bank holidays. We provide up to a 5% match on pension contributions and there is an Employee Support Scheme in place. Teach for Tomorrow is an Equal Opportunity Employer and proudly values diversity. Based on the current profile of our workforce and our commitment to being a diverse and inclusive workplace, which we believe makes an organisation more effective, we particularly welcome applications from people from Black, Asian and Minority Ethnic backgrounds, people living with a disability and people from the LGBTQ+ community. All applications will be assessed based on the candidate s skills and abilities in relation to the person specification. Teach for Tomorrow is committed to processing your personal data fairly, lawfully and transparently in line with GDPR 2016. Teach for Tomorrow is a registered charity, number . Please note, applicants must have the right to work in the UK. Unfortunately, we are unable to sponsor visas at this time. Application Instructions Please send a full CV (no more than 2 sides of A4) and a covering letter / supporting statement (no more than 2 sides of A4) which outlines with clear examples how you meet the core competencies, skills and experience required. Please also complete the Equal Opportunities Form, which you will encounter as you click 'Apply Now'. The closing date for applications is Monday 1 June at 10am. We reserve the right to close applications for this role early, so we encourage candidates to submit their applications as soon as possible. Interviews are currently scheduled for Wednesday 10 June. If you are unavailable on this date, please let us know. This will not affect your selection. If shortlisted, we will offer an alternative date. If you would like to have an informal conversation before applying, please get in touch via the Contact Page on our website or with the email in the attached pack and someone will contact you to set up a call.
May 14, 2026
Full time
Do you want to provide critical systems and logistical support for our growing and ambitious education charity? The Finance and Operations Coordinator is responsible for managing our day-to-day financial systems, overseeing the running of our database and website, and providing administrative support for the general running of the organisation, including project managing our community and fundraising events. You will provide support to the Executive Director and other members of the team to ensure the smooth running of Teach for Tomorrow. We are a small and passionate team that work on a hybrid model: your place of work should be within easy commuting distance from either London, Manchester, Coventry or Grantham. Your Key Duties and Accountabilities Finance Administration Place, track and process orders, invoices, expenses and financial transactions Maintain Quickbooks with all transactions, provide reports as required and maintain the interface between CiviCRM and Quickbooks Set up payments for authorisation in the bank account as required Generate contracts as required Maintain relationships with suppliers, venues and partners Manage the interface with the company pension provider and pensions regulator, making payments as required and ensuring all statutory obligations are met Database, Website and Knowledge Management Maintain the organisation database and provide reports and information as required by team members Ensure that the website is up-to-date and upload new resources, information and news stories as required Monitor analytics relating to website and support the management of Search Engine Optimisation Ensure that the knowledge management system and processes are maintained, including website and database change logs Maintain the relationship with the website and database provider/sand ensure that the monthly retainer is monitored and reviewed Liaise with the Data Protection Officer to ensure that all statutory requirements are met in relation to data protection and UK GDPR Operational Coordination and Administration Manage external vendor relationships, in particular - but not exclusively - website and database providers, HR and Health and Safety providers, Safeguarding support, IT support services, Accountant and Auditors, and memberships of organisations such as the National Council for Voluntary Organisations (NCVO) Maintain filing systems online and in hard copy (where required) Maintain policies and procedure documents, ensuring updates are made as required and updates are provided for reporting to board Be first point of contact for general enquiries and monitor all general communication channels Provide general administration support as required Events Work with the Chief Executive and other staff to ensure successful planning and execution of fundraising, cultivation, and stewardship events and all related activities. Responsibilities include: managing invitation process, tracking registrations and gifts, running and circulating reports Provide logistical support of the events on the day Perform other related duties as required by position. There will be an occasional requirement to work outside normal hours to support evening events with a late start and late finish but if this is expected, advance notice will be given. Your Core Competencies - Essential Competency with technology, including Microsoft, Google and other software/tools (E) Specific experience of either working with a database (CiviCRM or similar) OR a finance management system (Quickbooks or similar) (E) Strong relationship-building skills and an ability to maintain relationships over time (E) Effective communication skills - in writing and orally (E) Ability to manage time and multiple tasks (E) Well-organised and detail-oriented (E) Ability to resolve most issues and tasks independently, escalating complex situations (E) Maintain a high level of confidentiality due to the nature of work (E) Commitment to the purpose of Teach for Tomorrow (E) Your Knowledge, Education and Experience - Desireable Project management skills and experience (D) Specific experience of either working with both CiviCRM and Quickbooks (D) Your Specialised Certifications None Your Primary Contacts Interacts broadly with all staff and significant interactions outside the charity including customers, vendors, consultants, and others Your People Management No direct people management responsibilities Your Key Performance Indicators (KPIs) Database and Website are maintained and managed well Finance processes are followed and maintained Vendor relationships are well managed Policies and procedures, administration systems and knowledge management systems are up-to-date and well managed Event logistics are managed well Works in line with the organisational values Why work at Teach for Tomorrow? Our purpose is to create a better world - one classroom at a time. We believe in the power and potential of educators to inspire and transform the lives of young people by unlocking new levels of understanding, awareness and community mindedness so they are equipped to create a better future for everyone. Having recently rebranded from Facing History and Ourselves UK, we are focused on driving growth and giving as many schools and teachers as possible the tools and content to empower their students to become engaged citizens whilst also excelling in their academic performance. We will be developing new ways to extend our reach and scale our work. The coordinator role will be key to the smooth running and success of our organisation, supporting the operational, financial and community-building efforts that underpin our work. Employees receive 24 days of paid annual leave and all bank holidays. We provide up to a 5% match on pension contributions and there is an Employee Support Scheme in place. Teach for Tomorrow is an Equal Opportunity Employer and proudly values diversity. Based on the current profile of our workforce and our commitment to being a diverse and inclusive workplace, which we believe makes an organisation more effective, we particularly welcome applications from people from Black, Asian and Minority Ethnic backgrounds, people living with a disability and people from the LGBTQ+ community. All applications will be assessed based on the candidate s skills and abilities in relation to the person specification. Teach for Tomorrow is committed to processing your personal data fairly, lawfully and transparently in line with GDPR 2016. Teach for Tomorrow is a registered charity, number . Please note, applicants must have the right to work in the UK. Unfortunately, we are unable to sponsor visas at this time. Application Instructions Please send a full CV (no more than 2 sides of A4) and a covering letter / supporting statement (no more than 2 sides of A4) which outlines with clear examples how you meet the core competencies, skills and experience required. Please also complete the Equal Opportunities Form, which you will encounter as you click 'Apply Now'. The closing date for applications is Monday 1 June at 10am. We reserve the right to close applications for this role early, so we encourage candidates to submit their applications as soon as possible. Interviews are currently scheduled for Wednesday 10 June. If you are unavailable on this date, please let us know. This will not affect your selection. If shortlisted, we will offer an alternative date. If you would like to have an informal conversation before applying, please get in touch via the Contact Page on our website or with the email in the attached pack and someone will contact you to set up a call.
Director of Technology & Operations Location: UK Hybrid / Onsite Employment Type: Full-Time Location; Coventry Organisation Type: Growing SME Technology Business Overview A growing SME technology organisation is looking for an experienced technology leader to oversee software delivery, infrastructure operations, and technical services across the business. This is a broad and highly influential leadership role, suited to someone who thrives in an SME environment where adaptability, commercial awareness, and hands-on problem-solving are essential. The successful candidate will be responsible for ensuring business-critical systems, applications, and infrastructure remain secure, scalable, resilient, and aligned with operational and commercial priorities. You will work closely with executive leadership, engineering teams, operational staff, and customers to balance strategic planning with day-to-day delivery and operational support. The Role This role combines elements of technology leadership, operational management, engineering oversight, and infrastructure strategy. You will oversee the effective use of development and technical services resources across the organisation, ensuring systems continue to operate efficiently while supporting ongoing customer delivery and business growth. Operating within an SME environment, the role requires someone comfortable managing competing priorities, adapting quickly to business needs, and making effective use of limited resources without compromising quality, security, or long-term technical direction. Key Responsibilities Technology & Operational Leadership Lead the operational delivery and support of business-critical software platforms and internal systems Ensure infrastructure services remain secure, resilient, scalable, and fit for purpose Oversee priorities across software engineering and IT operations teams Balance immediate operational demands with long-term technology strategy Support business growth through scalable and commercially aligned technology solutions Engineering & Delivery Oversee software delivery, application support, and development operations Promote Agile methodologies and continuous improvement across teams Contribute to architecture discussions and technical direction where required Support integration and interoperability across systems and services Ensure technical documentation, policies, and procedures remain up to date Infrastructure & Security Oversee cloud, on-premise, and hybrid infrastructure environments Ensure security, governance, and compliance standards are maintained Support business continuity, resilience planning, and risk management activities Maintain awareness of evolving technology trends including AI, cybersecurity, and cloud innovation People & Stakeholder Management Manage multidisciplinary technical teams across development and infrastructure functions Act as a key interface between executive leadership, commercial teams, and technical staff Support supplier, customer, and vendor relationship management Communicate technical concepts effectively to non-technical stakeholders Create an environment that encourages autonomy, accountability, and collaboration Required Skills & Experience Leadership & Operations Experience leading software engineering, infrastructure, or technology operations functions within an SME environment Strong operational and delivery management experience Ability to manage competing priorities and adapt quickly to changing business requirements Experience managing technical teams and operational resources effectively Technical Expertise Strong understanding of software development lifecycles and Agile delivery methodologies Broad technical exposure across software engineering, cloud infrastructure, and IT operations Experience with cloud platforms such as AWS, Azure, or GCP Understanding of databases including SQL Server and/or Oracle Familiarity with DevOps, integrations, scalable architectures, and cybersecurity best practices Awareness of compliance frameworks and governance standards including GDPR Commercial & Business Awareness Ability to align technology decisions with business and operational goals Strong problem-solving and strategic thinking skills Experience working closely with customers, suppliers, and business stakeholders Excellent written and verbal communication skills Desirable Experience Background in Computer Science, Engineering, or a related technical discipline Exposure to ISO9001 and ISO27001 environments Experience working within industries such as Construction, Utilities, Retail, Logistics, Manufacturing, Insurance, or IT Services Interest in emerging technologies and industry trends including AI and automation What's on Offer Opportunity to play a key leadership role within a growing SME organisation Broad and varied role with high levels of autonomy and influence Exposure to both strategic technology planning and operational delivery Collaborative and entrepreneurial working environment Opportunity to shape the future direction of technology across the business
May 14, 2026
Full time
Director of Technology & Operations Location: UK Hybrid / Onsite Employment Type: Full-Time Location; Coventry Organisation Type: Growing SME Technology Business Overview A growing SME technology organisation is looking for an experienced technology leader to oversee software delivery, infrastructure operations, and technical services across the business. This is a broad and highly influential leadership role, suited to someone who thrives in an SME environment where adaptability, commercial awareness, and hands-on problem-solving are essential. The successful candidate will be responsible for ensuring business-critical systems, applications, and infrastructure remain secure, scalable, resilient, and aligned with operational and commercial priorities. You will work closely with executive leadership, engineering teams, operational staff, and customers to balance strategic planning with day-to-day delivery and operational support. The Role This role combines elements of technology leadership, operational management, engineering oversight, and infrastructure strategy. You will oversee the effective use of development and technical services resources across the organisation, ensuring systems continue to operate efficiently while supporting ongoing customer delivery and business growth. Operating within an SME environment, the role requires someone comfortable managing competing priorities, adapting quickly to business needs, and making effective use of limited resources without compromising quality, security, or long-term technical direction. Key Responsibilities Technology & Operational Leadership Lead the operational delivery and support of business-critical software platforms and internal systems Ensure infrastructure services remain secure, resilient, scalable, and fit for purpose Oversee priorities across software engineering and IT operations teams Balance immediate operational demands with long-term technology strategy Support business growth through scalable and commercially aligned technology solutions Engineering & Delivery Oversee software delivery, application support, and development operations Promote Agile methodologies and continuous improvement across teams Contribute to architecture discussions and technical direction where required Support integration and interoperability across systems and services Ensure technical documentation, policies, and procedures remain up to date Infrastructure & Security Oversee cloud, on-premise, and hybrid infrastructure environments Ensure security, governance, and compliance standards are maintained Support business continuity, resilience planning, and risk management activities Maintain awareness of evolving technology trends including AI, cybersecurity, and cloud innovation People & Stakeholder Management Manage multidisciplinary technical teams across development and infrastructure functions Act as a key interface between executive leadership, commercial teams, and technical staff Support supplier, customer, and vendor relationship management Communicate technical concepts effectively to non-technical stakeholders Create an environment that encourages autonomy, accountability, and collaboration Required Skills & Experience Leadership & Operations Experience leading software engineering, infrastructure, or technology operations functions within an SME environment Strong operational and delivery management experience Ability to manage competing priorities and adapt quickly to changing business requirements Experience managing technical teams and operational resources effectively Technical Expertise Strong understanding of software development lifecycles and Agile delivery methodologies Broad technical exposure across software engineering, cloud infrastructure, and IT operations Experience with cloud platforms such as AWS, Azure, or GCP Understanding of databases including SQL Server and/or Oracle Familiarity with DevOps, integrations, scalable architectures, and cybersecurity best practices Awareness of compliance frameworks and governance standards including GDPR Commercial & Business Awareness Ability to align technology decisions with business and operational goals Strong problem-solving and strategic thinking skills Experience working closely with customers, suppliers, and business stakeholders Excellent written and verbal communication skills Desirable Experience Background in Computer Science, Engineering, or a related technical discipline Exposure to ISO9001 and ISO27001 environments Experience working within industries such as Construction, Utilities, Retail, Logistics, Manufacturing, Insurance, or IT Services Interest in emerging technologies and industry trends including AI and automation What's on Offer Opportunity to play a key leadership role within a growing SME organisation Broad and varied role with high levels of autonomy and influence Exposure to both strategic technology planning and operational delivery Collaborative and entrepreneurial working environment Opportunity to shape the future direction of technology across the business
thefutureworks is currently recruiting for a highly organised and proactive Executive Assistant to support a senior leadership role within a dynamic and fast-paced organisation. This is an excellent opportunity for an experienced EA to play a key role in supporting strategic priorities and ensuring the smooth running of executive operations. The role is temporary, part time (16 hours per week), working 4 hours per day, 4 days per week and the hours can be flexible to suit. Key Responsibilities Provide proactive calendar and time management for senior leadership, ensuring alignment with business priorities and effective use of time Coordinate end-to-end meeting management, including agenda preparation, briefing materials, logistics, minute-taking, and follow-up actions Prepare and review executive-level documentation, including board packs, presentations, reports, and internal communications Manage domestic and international travel arrangements, ensuring efficiency, compliance, and cost-effectiveness Maintain effective information and document management systems, ensuring confidentiality and organisation Support leadership events and meetings, including planning, logistics, supplier coordination, and on-site support Handle sensitive and complex matters with professionalism, discretion, and sound judgement About You Proven experience in an Executive Assistant or similar senior administrative/support role Experience supporting senior stakeholders at Director level or above Excellent written and verbal communication skills Strong organisational skills with the ability to prioritise and manage multiple tasks under pressure Experience in event coordination or management Strong problem-solving and decision-making abilities Positive, proactive, and professional approach Strong IT skills, including Microsoft Outlook, Word, Excel, and PowerPoint If this opportunity sounds like the right fit for you, we'd love to hear from you - apply today. At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process. Each application is reviewed with care and attention to your unique experience, skills, and achievements. If your application is shortlisted, a friendly member of our team will be in touch within 48 hours
May 14, 2026
Seasonal
thefutureworks is currently recruiting for a highly organised and proactive Executive Assistant to support a senior leadership role within a dynamic and fast-paced organisation. This is an excellent opportunity for an experienced EA to play a key role in supporting strategic priorities and ensuring the smooth running of executive operations. The role is temporary, part time (16 hours per week), working 4 hours per day, 4 days per week and the hours can be flexible to suit. Key Responsibilities Provide proactive calendar and time management for senior leadership, ensuring alignment with business priorities and effective use of time Coordinate end-to-end meeting management, including agenda preparation, briefing materials, logistics, minute-taking, and follow-up actions Prepare and review executive-level documentation, including board packs, presentations, reports, and internal communications Manage domestic and international travel arrangements, ensuring efficiency, compliance, and cost-effectiveness Maintain effective information and document management systems, ensuring confidentiality and organisation Support leadership events and meetings, including planning, logistics, supplier coordination, and on-site support Handle sensitive and complex matters with professionalism, discretion, and sound judgement About You Proven experience in an Executive Assistant or similar senior administrative/support role Experience supporting senior stakeholders at Director level or above Excellent written and verbal communication skills Strong organisational skills with the ability to prioritise and manage multiple tasks under pressure Experience in event coordination or management Strong problem-solving and decision-making abilities Positive, proactive, and professional approach Strong IT skills, including Microsoft Outlook, Word, Excel, and PowerPoint If this opportunity sounds like the right fit for you, we'd love to hear from you - apply today. At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process. Each application is reviewed with care and attention to your unique experience, skills, and achievements. If your application is shortlisted, a friendly member of our team will be in touch within 48 hours
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilising more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimises and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfilment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces-including Amazon, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit We are looking for an Ecommerce Director to join our European Team in London to support the scaling of the business by driving the performance of the brands we represent on Amazon and other Marketplaces. This is a commercial leadership role with Europe wide responsibilities. The role reports into the VP of Ecommerce and it will lead a team of both Senior eCommerce Managers and Senior Advertising Strategists. You will be responsible for the relationship and financial performance of the portfolio of global brands that your team manages. You will support and coach your team in defining and implementing the end to end growth and profitability plan for the portfolio of brands managed by your team by working cross functionally with Operations, Content, Advertising, Creative, Merchandising and Finance. You will also identify opportunities to increase efficiencies and best practices by leading cross functional projects to implement processes to scale the organisation in the EU. You are a strategic and commercial Leader who engages partners and internal stakeholders towards a common goal. You display a high level of emotional intelligence and have a track record of developing people to perform at their best. You have a growth mindset and can lead a team through the ambiguity of fast changing landscapes. Core responsibilities Drive revenue and profit growth for your portfolio of brands in the EU across marketplaces through a data driven approach. Define and execute against a clear end to end plan to achieve targets via promotional planning, seasonal phasing, NPD launches, advertising campaigns, SEO/content optimisation, CX and operational improvements. Director will manage both Senior eCommerce Managers and Senior Advertising Strategists to deliver core commercial objectives across brand and advertising. Proactively manage internal and external stakeholders to ensure that an efficient operation is delivered across the end to end value chain. Lead by example by getting into the details and relentlessly seeking out opportunities to drive sales and remove defects. Own the budgeting process and forward looking plan for your portfolio of brands to include sales, profit margins and investment levels. Build trust with your brand portfolio to deliver outstanding client satisfaction. Have a passion for continuous improvement by using tech to build and automate processes to scale the business at pace. What will I need to thrive in this role? Proven commercial leadership experience working within an ecommerce business, with prior marketplace experience preferable but not required. Demonstrated experience leading and developing teams to achieve business goals. Ability to provide clear direction, foster collaboration, manage performance, and support professional growth. Analytical and able to make sense of data and complexity. Can influence externally and internally to achieve common goals. Able to deal with ambiguity and to thrive in a fast paced, start up type environment by pivoting priorities. A proactive nature, problem and innovative solver. Excellent time management and organisation skills to prioritise workloads effectively. What is the hiring process? An initial phone interview with Pattern's talent acquisition team Focus Interview with our VP of Ecommerce (1 hour) Focus Interview with our Director (1 hour) Additional focus interview with Managing Director (1 hour) Top Grading with HR and Reference collection Offer How can I stand out as an applicant? Be clear, concise and specific when explaining a point (STAR model and answer first are the suggested frameworks). Be prepared to talk about professional accomplishments with specific data to quantify examples. Be ready to talk about how you can add value and be the best addition to the team. Focus on mentioning how you would make a difference at Pattern. Be prepared to talk about any side projects related to data and analytics. We are looking for individuals who are: Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes. Data Fanatics - A data fanatic is someone who recognises problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritises the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Team of Doers - Someone who is a part of a team of doers uplifts team members and recognises the specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. Why should I work at Pattern? Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolve quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include: 28 days Holiday (increasing to 32 days with each year of service) Competitive salary and stock option available upon joining Hybrid working (3 days a week in the office Tues Thurs) Private Medical Insurance Enhanced Pension Scheme Enhanced Maternity and Paternity leave and pay Nursery Scheme Cycle to Work Scheme Work from Anywhere policy for up to 4 weeks a year Free breakfast and snacks in the office Regular company socials
May 14, 2026
Full time
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilising more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimises and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfilment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces-including Amazon, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit We are looking for an Ecommerce Director to join our European Team in London to support the scaling of the business by driving the performance of the brands we represent on Amazon and other Marketplaces. This is a commercial leadership role with Europe wide responsibilities. The role reports into the VP of Ecommerce and it will lead a team of both Senior eCommerce Managers and Senior Advertising Strategists. You will be responsible for the relationship and financial performance of the portfolio of global brands that your team manages. You will support and coach your team in defining and implementing the end to end growth and profitability plan for the portfolio of brands managed by your team by working cross functionally with Operations, Content, Advertising, Creative, Merchandising and Finance. You will also identify opportunities to increase efficiencies and best practices by leading cross functional projects to implement processes to scale the organisation in the EU. You are a strategic and commercial Leader who engages partners and internal stakeholders towards a common goal. You display a high level of emotional intelligence and have a track record of developing people to perform at their best. You have a growth mindset and can lead a team through the ambiguity of fast changing landscapes. Core responsibilities Drive revenue and profit growth for your portfolio of brands in the EU across marketplaces through a data driven approach. Define and execute against a clear end to end plan to achieve targets via promotional planning, seasonal phasing, NPD launches, advertising campaigns, SEO/content optimisation, CX and operational improvements. Director will manage both Senior eCommerce Managers and Senior Advertising Strategists to deliver core commercial objectives across brand and advertising. Proactively manage internal and external stakeholders to ensure that an efficient operation is delivered across the end to end value chain. Lead by example by getting into the details and relentlessly seeking out opportunities to drive sales and remove defects. Own the budgeting process and forward looking plan for your portfolio of brands to include sales, profit margins and investment levels. Build trust with your brand portfolio to deliver outstanding client satisfaction. Have a passion for continuous improvement by using tech to build and automate processes to scale the business at pace. What will I need to thrive in this role? Proven commercial leadership experience working within an ecommerce business, with prior marketplace experience preferable but not required. Demonstrated experience leading and developing teams to achieve business goals. Ability to provide clear direction, foster collaboration, manage performance, and support professional growth. Analytical and able to make sense of data and complexity. Can influence externally and internally to achieve common goals. Able to deal with ambiguity and to thrive in a fast paced, start up type environment by pivoting priorities. A proactive nature, problem and innovative solver. Excellent time management and organisation skills to prioritise workloads effectively. What is the hiring process? An initial phone interview with Pattern's talent acquisition team Focus Interview with our VP of Ecommerce (1 hour) Focus Interview with our Director (1 hour) Additional focus interview with Managing Director (1 hour) Top Grading with HR and Reference collection Offer How can I stand out as an applicant? Be clear, concise and specific when explaining a point (STAR model and answer first are the suggested frameworks). Be prepared to talk about professional accomplishments with specific data to quantify examples. Be ready to talk about how you can add value and be the best addition to the team. Focus on mentioning how you would make a difference at Pattern. Be prepared to talk about any side projects related to data and analytics. We are looking for individuals who are: Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes. Data Fanatics - A data fanatic is someone who recognises problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritises the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Team of Doers - Someone who is a part of a team of doers uplifts team members and recognises the specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. Why should I work at Pattern? Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolve quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include: 28 days Holiday (increasing to 32 days with each year of service) Competitive salary and stock option available upon joining Hybrid working (3 days a week in the office Tues Thurs) Private Medical Insurance Enhanced Pension Scheme Enhanced Maternity and Paternity leave and pay Nursery Scheme Cycle to Work Scheme Work from Anywhere policy for up to 4 weeks a year Free breakfast and snacks in the office Regular company socials
A dynamic growth-oriented organization in Bognor Regis seeks an experienced Operations & Supply Chain Director to lead their operations. You will oversee procurement, logistics, and inventory management while leading a team. Ideal candidates will possess strong negotiation skills and a background in operations or supply chain management. The position offers a competitive salary of £80,000-£100,000 plus profit share, a company car, and a role in a business with significant growth potential.
May 14, 2026
Full time
A dynamic growth-oriented organization in Bognor Regis seeks an experienced Operations & Supply Chain Director to lead their operations. You will oversee procurement, logistics, and inventory management while leading a team. Ideal candidates will possess strong negotiation skills and a background in operations or supply chain management. The position offers a competitive salary of £80,000-£100,000 plus profit share, a company car, and a role in a business with significant growth potential.
Role Overview The Operations Manager will lead and optimise all operational functions across GAIA Skincare, playing a central role in delivering P&L targets and enabling rapid sales growth over the next 2-5 years. This is a highly hands on role, based primarily at our Newquay warehouse, with responsibility for overseeing warehouse and logistics, operational support for sales and marketing, training coordination, and the implementation of scalable systems and processes to drive operational excellence and support growth. Key Responsibilities Operational Leadership & Scaling Take ownership of day-to-day operational performance across the business Build and implement scalable systems, processes, and infrastructure to support growth Work closely with the Founder to execute the strategic vision and scaling plan Identify operational bottlenecks and implement effective solutions Resosible for operational KPIs and performance tracking Ensure operational readiness to support rapid sales growth P&L Delivery & Commercial Performance Take operational responsibility for delivering to company P&L targets Drive improvements in operational efficiency, margin, and cost control Identify opportunities to improve profitability through operational improvements Support initiatives that directly contribute to revenue growth and scalability Warehouse, Inventory & Logistics Oversee daily warehouse and fulfilment operations and the logistic manager. Ensure efficient order processing, picking, packing, and shipping Responsible for inventory management, forecasting and stock control Manage logistics partners, shipping providers, and operational suppliers Ensure operational accuracy, efficiency, and service levels are maintained as volume increases Sales & Marketing Ensure operational infrastructure supports rapid sales growth Oversee operational onboarding of new stockists, partners, and accounts Support the execution of growth initiatives and commercial expansion Work closely with leadership to enable scaling of sales channels Ensure operational readiness for product launches, promotions, and campaigns Coordinate logistics and fulfilment support for marketing initiatives Support cross-functional execution of growth campaigns Lead Head of Sales and Marketing Manager Training & Education Operations Oversee logistics and operational delivery of brand training programmes Coordinate training schedules, materials, and operational support Ensure seamless delivery of internal and external training Legal and compliance Take operational ownership of key legal and regulatory requirements across the business Ensure ongoing compliance with brand accreditations and certifications, including trademarks, Leaping Bunny, Vegan Society, and other relevant industry standards Oversee trademark management, renewals, and compliance in collaboration with external advisors where required Ensure the business meets all Health & Safety obligations across warehouse, office, and operational environments Essential Experience Proven experience in an Operations Director, Head of Operations, or senior Operations role within a product-based business Experience working within skincare, beauty, wellness, or a similar fast-growth brand Experience scaling a business through a significant growth phase Strong hands on experience with warehouse, fulfilment, and logistics operations Experience implementing scalable operational systems and processes Strong commercial awareness and understanding of P&L delivery Personal Attributes Highly hands on and operationally driven Strong commercial mindset with focus on growth and profitability Entrepreneurial, proactive, and solutions focused Comfortable working onsite and deeply involved in daily operations Highly organised with strong attention to detail Resilient and adaptable in a fast-growth environment Motivated by building and scaling a business
May 14, 2026
Full time
Role Overview The Operations Manager will lead and optimise all operational functions across GAIA Skincare, playing a central role in delivering P&L targets and enabling rapid sales growth over the next 2-5 years. This is a highly hands on role, based primarily at our Newquay warehouse, with responsibility for overseeing warehouse and logistics, operational support for sales and marketing, training coordination, and the implementation of scalable systems and processes to drive operational excellence and support growth. Key Responsibilities Operational Leadership & Scaling Take ownership of day-to-day operational performance across the business Build and implement scalable systems, processes, and infrastructure to support growth Work closely with the Founder to execute the strategic vision and scaling plan Identify operational bottlenecks and implement effective solutions Resosible for operational KPIs and performance tracking Ensure operational readiness to support rapid sales growth P&L Delivery & Commercial Performance Take operational responsibility for delivering to company P&L targets Drive improvements in operational efficiency, margin, and cost control Identify opportunities to improve profitability through operational improvements Support initiatives that directly contribute to revenue growth and scalability Warehouse, Inventory & Logistics Oversee daily warehouse and fulfilment operations and the logistic manager. Ensure efficient order processing, picking, packing, and shipping Responsible for inventory management, forecasting and stock control Manage logistics partners, shipping providers, and operational suppliers Ensure operational accuracy, efficiency, and service levels are maintained as volume increases Sales & Marketing Ensure operational infrastructure supports rapid sales growth Oversee operational onboarding of new stockists, partners, and accounts Support the execution of growth initiatives and commercial expansion Work closely with leadership to enable scaling of sales channels Ensure operational readiness for product launches, promotions, and campaigns Coordinate logistics and fulfilment support for marketing initiatives Support cross-functional execution of growth campaigns Lead Head of Sales and Marketing Manager Training & Education Operations Oversee logistics and operational delivery of brand training programmes Coordinate training schedules, materials, and operational support Ensure seamless delivery of internal and external training Legal and compliance Take operational ownership of key legal and regulatory requirements across the business Ensure ongoing compliance with brand accreditations and certifications, including trademarks, Leaping Bunny, Vegan Society, and other relevant industry standards Oversee trademark management, renewals, and compliance in collaboration with external advisors where required Ensure the business meets all Health & Safety obligations across warehouse, office, and operational environments Essential Experience Proven experience in an Operations Director, Head of Operations, or senior Operations role within a product-based business Experience working within skincare, beauty, wellness, or a similar fast-growth brand Experience scaling a business through a significant growth phase Strong hands on experience with warehouse, fulfilment, and logistics operations Experience implementing scalable operational systems and processes Strong commercial awareness and understanding of P&L delivery Personal Attributes Highly hands on and operationally driven Strong commercial mindset with focus on growth and profitability Entrepreneurial, proactive, and solutions focused Comfortable working onsite and deeply involved in daily operations Highly organised with strong attention to detail Resilient and adaptable in a fast-growth environment Motivated by building and scaling a business
RESIDENTIAL CENTRE ADMINISTRATOR Title: Centre Administrator (Residential) Job Type: Residential, Full-Time Reports to: Centre Director DATES: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the logistics and finance for MLA summer programmes. Full-time summer employment from mid-June - mid-August Responsible for all logistics and finance aspects of the MLA summer camp programmes Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week, 1 day off per week Residential employment includes all meals and accommodation The MLA Centre Administrator plays a key role in the successful delivery of MLA's Summer Junior Programmes by providing high-quality administrative, operational, student, group leader and staff support at centre level. Working closely with the Centre Manager and the academic and activity teams, the Centre Administrator ensures the smooth day-to-day running of the centre, accurate record-keeping, and excellent customer service for students, staff, and group leaders. You will reside on campus and promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. The role supports student administration, staff coordination, logistics, and compliance with MLA policies, including safeguarding and duty of care. The role requires excellent organisational skills, strong attention to detail, and the ability to manage a high volume of tasks in a fast paced, international environment. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Experience working in education, youth programmes, or summer schools. Experience working with international or junior students. Knowledge of safeguarding, duty of care, or child protection procedures. Experience with student management systems or CRM platforms. Associate's or Bachelor's Degree. Prior experience overseeing a strict operating budget. Previous experience in an administrative, office, or operations support role. First Aid certification. Person Specification Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Strong organisational skills with excellent attention to detail. Ability to manage multiple tasks and work under pressure. High level of professionalism, discretion, and reliability. Competent IT skills, including Microsoft Office or Google Workspace. Ability to work flexibly, including weekends and peak programme periods. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Centre Administrator, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Work with the management team and assist the Centre Director to ensure all day-to-day centre operations and programme components are properly planned and delivered. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Engage with ongoing on-the-job training, coaching, and feedback provided by the Centre Manager or Head Office. Administrative Duties Review, create, and/or confirm all bookings for all excursions and transportation, including extra excursions. Collaborate with the Activity Manager to ensure all invoices are paid and receipts are properly logged into the accounting software. Collaborate with the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programmes. Work with the Centre Director to complete the Airport Transfer Check within the MLA software to ensure all airport transfers have been booked and confirmed correctly. Attend regular staff meetings to maintain good communication and positive morale. Maintain the Master Centre Excel file with detailed housing, dining, and facilities usage. Collect and catalogue all receipts for purchases made by the staff. Manage the Centre petty cash and participate in weekly audits by the Centre Director. Manage the distribution and reconciliation of MLA prepaid meal cards. Assist the Activity Manager with the booking and confirming of extra excursions. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Administer the collection and distribution of the student passports and security deposits. Assist Welfare Manager in reporting of campus damages and collecting security deposits when necessary. Participate in the end-of-program staff evaluations and program report. Safeguarding & Welfare Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on call emergency assistance for the centre. Address any guest or staff concerns and properly document and report concerns. Be aware of any specific safeguarding needs of minors (those under the age of 18). Work with the Centre Director to ensure that what has been sold to the guests is being provided by the centre. Participate in a comprehensive Centre induction to all new guests within 24 hours of arrival. Follow up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively. Liaising Develop a good business relationship with the college/university. Support the Centre Director to ensure grievance and disciplinary procedures are adhered to. . click apply for full job details
May 14, 2026
Full time
RESIDENTIAL CENTRE ADMINISTRATOR Title: Centre Administrator (Residential) Job Type: Residential, Full-Time Reports to: Centre Director DATES: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the logistics and finance for MLA summer programmes. Full-time summer employment from mid-June - mid-August Responsible for all logistics and finance aspects of the MLA summer camp programmes Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week, 1 day off per week Residential employment includes all meals and accommodation The MLA Centre Administrator plays a key role in the successful delivery of MLA's Summer Junior Programmes by providing high-quality administrative, operational, student, group leader and staff support at centre level. Working closely with the Centre Manager and the academic and activity teams, the Centre Administrator ensures the smooth day-to-day running of the centre, accurate record-keeping, and excellent customer service for students, staff, and group leaders. You will reside on campus and promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. The role supports student administration, staff coordination, logistics, and compliance with MLA policies, including safeguarding and duty of care. The role requires excellent organisational skills, strong attention to detail, and the ability to manage a high volume of tasks in a fast paced, international environment. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Experience working in education, youth programmes, or summer schools. Experience working with international or junior students. Knowledge of safeguarding, duty of care, or child protection procedures. Experience with student management systems or CRM platforms. Associate's or Bachelor's Degree. Prior experience overseeing a strict operating budget. Previous experience in an administrative, office, or operations support role. First Aid certification. Person Specification Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Strong organisational skills with excellent attention to detail. Ability to manage multiple tasks and work under pressure. High level of professionalism, discretion, and reliability. Competent IT skills, including Microsoft Office or Google Workspace. Ability to work flexibly, including weekends and peak programme periods. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Centre Administrator, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Work with the management team and assist the Centre Director to ensure all day-to-day centre operations and programme components are properly planned and delivered. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Engage with ongoing on-the-job training, coaching, and feedback provided by the Centre Manager or Head Office. Administrative Duties Review, create, and/or confirm all bookings for all excursions and transportation, including extra excursions. Collaborate with the Activity Manager to ensure all invoices are paid and receipts are properly logged into the accounting software. Collaborate with the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programmes. Work with the Centre Director to complete the Airport Transfer Check within the MLA software to ensure all airport transfers have been booked and confirmed correctly. Attend regular staff meetings to maintain good communication and positive morale. Maintain the Master Centre Excel file with detailed housing, dining, and facilities usage. Collect and catalogue all receipts for purchases made by the staff. Manage the Centre petty cash and participate in weekly audits by the Centre Director. Manage the distribution and reconciliation of MLA prepaid meal cards. Assist the Activity Manager with the booking and confirming of extra excursions. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Administer the collection and distribution of the student passports and security deposits. Assist Welfare Manager in reporting of campus damages and collecting security deposits when necessary. Participate in the end-of-program staff evaluations and program report. Safeguarding & Welfare Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on call emergency assistance for the centre. Address any guest or staff concerns and properly document and report concerns. Be aware of any specific safeguarding needs of minors (those under the age of 18). Work with the Centre Director to ensure that what has been sold to the guests is being provided by the centre. Participate in a comprehensive Centre induction to all new guests within 24 hours of arrival. Follow up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively. Liaising Develop a good business relationship with the college/university. Support the Centre Director to ensure grievance and disciplinary procedures are adhered to. . click apply for full job details
BUSINESS UNIT MANAGING DIRECTOR - REPAIRS / MAINTENANCE / VOIDS Social Housing Property Services 130,000- 160,000 Base Salary + Bonus + Car Allowance + Benefits Total Package Potential: Circa 190,000 Northern Home Counties / East Midlands Border Office Based with Regional Travel A high-growth business. A strengthened leadership team. A clear pathway for the next generation of operational leaders. Following a highly successful senior leadership recruitment campaign, our client is now seeking to appoint an additional Business Unit Managing Director as part of its continued operational expansion strategy. This is not a replacement role. It is a deliberate investment in operational leadership capability. The business continues to grow rapidly through contract expansion, increasing operational complexity, and wider client demands. As a result, the organisation is strengthening leadership beneath Divisional Managing Director level to improve operational control, accountability, succession capability, and scalability. This role is designed for a commercially aware, operationally strong leader seeking: Greater responsibility Broader operational exposure Increased commercial accountability More strategic involvement A genuine pathway toward future divisional leadership About the business This is a highly successful, privately owned property services organisation delivering responsive repairs, maintenance, voids, and refurbishment contracts across the UK. The business has built its reputation through: Delivery Pace Accountability Commercial discipline Strong client relationships It competes successfully against major national contractors whilst retaining the agility, visibility, and decisiveness of an owner-led organisation. This is not a heavily layered corporate environment. Leaders are expected to: Be visible Take ownership Solve problems quickly Drive standards Improve performance Operational leadership within the organisation is highly hands-on. Leaders remain close to delivery, operational teams, and clients rather than operating from a distance. The opportunity The Business Unit Managing Director will take responsibility for a substantial operational portfolio, supporting Divisional Managing Directors whilst leading operational teams, strengthening accountability, and improving operational and commercial performance. The role combines: Significant operational ownership Leadership responsibility Commercial accountability Client visibility Increasing strategic exposure This is not a purely strategic leadership role. You will be highly operational, highly visible, and close to day-to-day delivery. The successful individual will help improve operational consistency beneath divisional leadership level, strengthen middle-management capability, and reduce over-reliance on senior leadership intervention. The role also offers exposure to: Divisional planning Operational transformation Leadership development Growth strategy Commercial performance improvement For the right individual, this represents a genuine progression opportunity toward broader divisional leadership over time. Why the role exists The business has reached a point where stronger operational infrastructure beneath divisional level is essential. Contracts are growing. Operational complexity is increasing. Client expectations continue to rise. The organisation has recognised the need to strengthen: Leadership depth Operational resilience Succession capability Contract performance consistency Middle-management accountability This role forms a key part of that strategy. The role in practice You will: Lead operational teams across repairs, maintenance, voids, or planned works contracts Support Contract Managers and operational leadership teams Improve operational control, structure, and accountability Drive productivity, scheduling performance, workflow efficiency, and service standards Build and maintain strong client relationships Resolve operational issues proactively and decisively Support commercial performance, margin improvement, and operational efficiency Contribute toward operational improvement initiatives and future growth planning This is a fast-paced operational environment. Performance is visible. Client expectations are high. Operational issues surface quickly. Success requires balancing: Operational detail Commercial awareness People leadership Client management Pace of execution Who this role will suit This role is intentionally positioned beneath full Divisional Managing Director level. However, it is not a lightweight operational management role. It is designed for experienced, confident, high-potential operational leaders ready for broader exposure and responsibility. You may currently be operating as: Senior Operations Manager Regional Operations Manager Head of Operations Contract Director Regional Director Business Unit Director Senior Contract Manager Operations Director You will likely already have: Strong operational leadership experience Exposure to commercial accountability Experience managing field-based or operationally intensive teams Client-facing operational leadership capability Experience improving performance, structure, or accountability within operations Most importantly, you will have presence. You will be somebody who: Takes ownership Operates with pace and urgency Communicates clearly Holds people accountable Builds credibility quickly Is commercially aware Improves operational performance without unnecessary bureaucracy The successful individual does not necessarily need previous Divisional Managing Director experience but must demonstrate capability, ambition, credibility, and learning agility to grow into broader operational leadership responsibilities over time. Sector background Suitable backgrounds may include: Social Housing Property Services Repairs & Maintenance Voids & Planned Works Facilities Management Utilities Infrastructure Services Engineering Services Logistics & Distribution Outsourced Operational Services Field Service Operations The business is also open to operational leaders from adjacent sectors where workforce coordination, logistics, operational control, customer delivery, and commercial accountability are central to success. Culture & leadership style This organisation values: Pace Ownership Accountability Visibility Delivery Pragmatism The successful individual will be: Hands-on and operationally credible Calm under pressure Commercially focused Straightforward and authentic Comfortable making decisions Visible with teams and clients Resilient in demanding environments This is not an environment for overly political or heavily corporate leadership styles. What success will look like In the first 6-12 months, success is likely to include: Improved operational consistency Stronger management accountability Better contract performance visibility Improved client confidence and responsiveness Greater operational efficiency and productivity Reduced escalation of operational issues Improved structure beneath divisional leadership level Remuneration package 130,000- 160,000 Base Salary Performance Bonus Car Allowance Pension Executive Benefits Package Total Package Potential: Circa 190,000 Why this opportunity stands out This is an opportunity to join a genuinely growing operational business actively investing in leadership capability, succession planning, and long-term organisational growth. You will join: A strengthened senior leadership team A business with significant growth ambitions An entrepreneurial environment with real visibility and influence A company where operational leaders can genuinely progress Final thought This role is for leaders who are ready for more: More responsibility More visibility More accountability More influence If you are a commercially aware operational leader with strong instincts, leadership presence, and the ability to improve performance whilst building credibility with teams and clients - this opportunity is designed for you.
May 13, 2026
Full time
BUSINESS UNIT MANAGING DIRECTOR - REPAIRS / MAINTENANCE / VOIDS Social Housing Property Services 130,000- 160,000 Base Salary + Bonus + Car Allowance + Benefits Total Package Potential: Circa 190,000 Northern Home Counties / East Midlands Border Office Based with Regional Travel A high-growth business. A strengthened leadership team. A clear pathway for the next generation of operational leaders. Following a highly successful senior leadership recruitment campaign, our client is now seeking to appoint an additional Business Unit Managing Director as part of its continued operational expansion strategy. This is not a replacement role. It is a deliberate investment in operational leadership capability. The business continues to grow rapidly through contract expansion, increasing operational complexity, and wider client demands. As a result, the organisation is strengthening leadership beneath Divisional Managing Director level to improve operational control, accountability, succession capability, and scalability. This role is designed for a commercially aware, operationally strong leader seeking: Greater responsibility Broader operational exposure Increased commercial accountability More strategic involvement A genuine pathway toward future divisional leadership About the business This is a highly successful, privately owned property services organisation delivering responsive repairs, maintenance, voids, and refurbishment contracts across the UK. The business has built its reputation through: Delivery Pace Accountability Commercial discipline Strong client relationships It competes successfully against major national contractors whilst retaining the agility, visibility, and decisiveness of an owner-led organisation. This is not a heavily layered corporate environment. Leaders are expected to: Be visible Take ownership Solve problems quickly Drive standards Improve performance Operational leadership within the organisation is highly hands-on. Leaders remain close to delivery, operational teams, and clients rather than operating from a distance. The opportunity The Business Unit Managing Director will take responsibility for a substantial operational portfolio, supporting Divisional Managing Directors whilst leading operational teams, strengthening accountability, and improving operational and commercial performance. The role combines: Significant operational ownership Leadership responsibility Commercial accountability Client visibility Increasing strategic exposure This is not a purely strategic leadership role. You will be highly operational, highly visible, and close to day-to-day delivery. The successful individual will help improve operational consistency beneath divisional leadership level, strengthen middle-management capability, and reduce over-reliance on senior leadership intervention. The role also offers exposure to: Divisional planning Operational transformation Leadership development Growth strategy Commercial performance improvement For the right individual, this represents a genuine progression opportunity toward broader divisional leadership over time. Why the role exists The business has reached a point where stronger operational infrastructure beneath divisional level is essential. Contracts are growing. Operational complexity is increasing. Client expectations continue to rise. The organisation has recognised the need to strengthen: Leadership depth Operational resilience Succession capability Contract performance consistency Middle-management accountability This role forms a key part of that strategy. The role in practice You will: Lead operational teams across repairs, maintenance, voids, or planned works contracts Support Contract Managers and operational leadership teams Improve operational control, structure, and accountability Drive productivity, scheduling performance, workflow efficiency, and service standards Build and maintain strong client relationships Resolve operational issues proactively and decisively Support commercial performance, margin improvement, and operational efficiency Contribute toward operational improvement initiatives and future growth planning This is a fast-paced operational environment. Performance is visible. Client expectations are high. Operational issues surface quickly. Success requires balancing: Operational detail Commercial awareness People leadership Client management Pace of execution Who this role will suit This role is intentionally positioned beneath full Divisional Managing Director level. However, it is not a lightweight operational management role. It is designed for experienced, confident, high-potential operational leaders ready for broader exposure and responsibility. You may currently be operating as: Senior Operations Manager Regional Operations Manager Head of Operations Contract Director Regional Director Business Unit Director Senior Contract Manager Operations Director You will likely already have: Strong operational leadership experience Exposure to commercial accountability Experience managing field-based or operationally intensive teams Client-facing operational leadership capability Experience improving performance, structure, or accountability within operations Most importantly, you will have presence. You will be somebody who: Takes ownership Operates with pace and urgency Communicates clearly Holds people accountable Builds credibility quickly Is commercially aware Improves operational performance without unnecessary bureaucracy The successful individual does not necessarily need previous Divisional Managing Director experience but must demonstrate capability, ambition, credibility, and learning agility to grow into broader operational leadership responsibilities over time. Sector background Suitable backgrounds may include: Social Housing Property Services Repairs & Maintenance Voids & Planned Works Facilities Management Utilities Infrastructure Services Engineering Services Logistics & Distribution Outsourced Operational Services Field Service Operations The business is also open to operational leaders from adjacent sectors where workforce coordination, logistics, operational control, customer delivery, and commercial accountability are central to success. Culture & leadership style This organisation values: Pace Ownership Accountability Visibility Delivery Pragmatism The successful individual will be: Hands-on and operationally credible Calm under pressure Commercially focused Straightforward and authentic Comfortable making decisions Visible with teams and clients Resilient in demanding environments This is not an environment for overly political or heavily corporate leadership styles. What success will look like In the first 6-12 months, success is likely to include: Improved operational consistency Stronger management accountability Better contract performance visibility Improved client confidence and responsiveness Greater operational efficiency and productivity Reduced escalation of operational issues Improved structure beneath divisional leadership level Remuneration package 130,000- 160,000 Base Salary Performance Bonus Car Allowance Pension Executive Benefits Package Total Package Potential: Circa 190,000 Why this opportunity stands out This is an opportunity to join a genuinely growing operational business actively investing in leadership capability, succession planning, and long-term organisational growth. You will join: A strengthened senior leadership team A business with significant growth ambitions An entrepreneurial environment with real visibility and influence A company where operational leaders can genuinely progress Final thought This role is for leaders who are ready for more: More responsibility More visibility More accountability More influence If you are a commercially aware operational leader with strong instincts, leadership presence, and the ability to improve performance whilst building credibility with teams and clients - this opportunity is designed for you.
Operations Director Glasgow, Hybrid Full Time, Permanent My client is a global software organisation trusted by some of the world's most recognisable brands. As part of their continued investment in growth, they are looking to appoint an Operations Director to take ownership of day to day operations, performance, and continuous improvement. This is a hands-on role for someone who enjoys bringing structure, improving how things work, and having real accountability in a fast moving environment. You will play a key part in shaping operational effectiveness across the business, working closely with senior stakeholders. The role You will own the full delivery lifecycle, from order through to installation, onboarding, and live customer operation, ensuring a seamless, high-quality experience at scale. This is not a strategy only position. You will be expected to bring structure, pace, and accountability into a growing, fast-moving environment. Owning end to end delivery from order through to installation, onboarding, and live operation Ensuring customers go live on time with a consistent, high quality experience Building a scalable and repeatable installation and onboarding model Leading supply chain and logistics, including partner performance and supplier management Driving delivery speed, cost control, and operational reliability Owning customer support performance, improving response times, resolution quality, and overall experience Proactively resolving issues and embedding continuous improvement Building operational systems, dashboards, and key performance indicators to drive visibility and decision making Leading and developing teams across support, onboarding, and delivery with clear accountability and pace Working closely with sales and product teams to ensure seamless delivery and alignment between commercial commitments and operations The candidate We are looking for a proven senior ops professional who thrives in high growth environments and knows how to turn complexity into clarity. Experience as an Operations Manager/Operations Director, or similar senior role A strong track record in multi site, logistics, or service led environments Experience building and scaling operational processes and infrastructure Experience in software and hardware enabled businesses is desirable but not essential Experience scaling operations internationally Excellent written and verbal skills In return Salary up to £80,000 Bonus A pivotal leadership role in a high growth, scaling business Direct impact on company performance and customer success A fast paced, ambitious environment where execution is valued Interested? Click 'Apply' today
May 13, 2026
Full time
Operations Director Glasgow, Hybrid Full Time, Permanent My client is a global software organisation trusted by some of the world's most recognisable brands. As part of their continued investment in growth, they are looking to appoint an Operations Director to take ownership of day to day operations, performance, and continuous improvement. This is a hands-on role for someone who enjoys bringing structure, improving how things work, and having real accountability in a fast moving environment. You will play a key part in shaping operational effectiveness across the business, working closely with senior stakeholders. The role You will own the full delivery lifecycle, from order through to installation, onboarding, and live customer operation, ensuring a seamless, high-quality experience at scale. This is not a strategy only position. You will be expected to bring structure, pace, and accountability into a growing, fast-moving environment. Owning end to end delivery from order through to installation, onboarding, and live operation Ensuring customers go live on time with a consistent, high quality experience Building a scalable and repeatable installation and onboarding model Leading supply chain and logistics, including partner performance and supplier management Driving delivery speed, cost control, and operational reliability Owning customer support performance, improving response times, resolution quality, and overall experience Proactively resolving issues and embedding continuous improvement Building operational systems, dashboards, and key performance indicators to drive visibility and decision making Leading and developing teams across support, onboarding, and delivery with clear accountability and pace Working closely with sales and product teams to ensure seamless delivery and alignment between commercial commitments and operations The candidate We are looking for a proven senior ops professional who thrives in high growth environments and knows how to turn complexity into clarity. Experience as an Operations Manager/Operations Director, or similar senior role A strong track record in multi site, logistics, or service led environments Experience building and scaling operational processes and infrastructure Experience in software and hardware enabled businesses is desirable but not essential Experience scaling operations internationally Excellent written and verbal skills In return Salary up to £80,000 Bonus A pivotal leadership role in a high growth, scaling business Direct impact on company performance and customer success A fast paced, ambitious environment where execution is valued Interested? Click 'Apply' today
We are actively looking to engage automotive product experts for an exciting role as an Ecommerce Manager in Alfreton, Derbyshire! The role will be based in Alfreton in Derbyshire on a hybrid basis of 2 days per week. Client Details Our client is a market-leading producer of high-end manufactured automotive products distributed across the UK and worldwide. You will be joining a fast-paced environment in a production and distribution logistics hub with circa 250 colleagues across operations, supply chain and production. The business is a growing SME business dedicated to bespoke UK manufacturing based in Alfreton, Derbyshire. The business is currently on-going a large transition into activating their product range within the E-Commerce space - utilising channels such as Amazon, Ebay etc. Job Description As a Ecommerce Manager you will report in to the Sales Director on a daily basis. You will be responsible for the following areas across the Alfreton, Derbyshire office: Set up, launch, and manage online sales channels across marketplaces such as eBay and Amazon, ensuring accurate product listings and consistent brand presentation. Independently develop and execute e-commerce sales strategies to drive revenue growth across a high-SKU automotive parts catalogue. Create, optimise, and maintain product listings, including pricing, descriptions, images, and keyword strategies to maximise visibility and conversion rates. Monitor marketplace performance metrics (sales, margins, traffic, conversion rates) and implement data-driven improvements. Collaborate closely with the Sales Director to align online sales strategies with overall commercial objectives and targets. Work alongside the Customer Service Manager to ensure a seamless customer journey, including handling queries, returns, and feedback effectively. Manage inventory coordination and stock availability across platforms, ensuring accurate syncing with internal systems for a large and complex SKU base. Stay up to date with marketplace policies, trends, and competitor activity, proactively identifying opportunities to expand channels and improve performance. The Ideal Candidate The successful candidate will have an expansive background in the manufacturing industry, ideally within the automotive parts sector. The ideal Ecommerce Managerwill have the following skills and experience: 3+ year's experience in a similar e-commerce sales based role (ideally within automotive or high volume manufactured products). Proven experience managing e-commerce marketplaces (e.g. eBay, Amazon), including setting up and optimising product listings. Strong analytical skills with the ability to interpret sales data, KPIs, and performance metrics to drive growth. Experience working with large product catalogues (high SKU environments), ideally within automotive parts or a similar technical industry. Ability to work independently, take initiative, and manage multiple priorities in a fast-paced environment. Excellent communication and collaboration skills to work effectively with sales leadership and customer service teams. Commutable to Alfreton, Derbyshire, on a hybrid basis. What's On Offer? 45,000- 55,000 32 days annual leave Company managerial bonus (uncapped in line with company profits) Comprehensive company benefits account. High-end training & development and large opportunities to progress.
May 13, 2026
Full time
We are actively looking to engage automotive product experts for an exciting role as an Ecommerce Manager in Alfreton, Derbyshire! The role will be based in Alfreton in Derbyshire on a hybrid basis of 2 days per week. Client Details Our client is a market-leading producer of high-end manufactured automotive products distributed across the UK and worldwide. You will be joining a fast-paced environment in a production and distribution logistics hub with circa 250 colleagues across operations, supply chain and production. The business is a growing SME business dedicated to bespoke UK manufacturing based in Alfreton, Derbyshire. The business is currently on-going a large transition into activating their product range within the E-Commerce space - utilising channels such as Amazon, Ebay etc. Job Description As a Ecommerce Manager you will report in to the Sales Director on a daily basis. You will be responsible for the following areas across the Alfreton, Derbyshire office: Set up, launch, and manage online sales channels across marketplaces such as eBay and Amazon, ensuring accurate product listings and consistent brand presentation. Independently develop and execute e-commerce sales strategies to drive revenue growth across a high-SKU automotive parts catalogue. Create, optimise, and maintain product listings, including pricing, descriptions, images, and keyword strategies to maximise visibility and conversion rates. Monitor marketplace performance metrics (sales, margins, traffic, conversion rates) and implement data-driven improvements. Collaborate closely with the Sales Director to align online sales strategies with overall commercial objectives and targets. Work alongside the Customer Service Manager to ensure a seamless customer journey, including handling queries, returns, and feedback effectively. Manage inventory coordination and stock availability across platforms, ensuring accurate syncing with internal systems for a large and complex SKU base. Stay up to date with marketplace policies, trends, and competitor activity, proactively identifying opportunities to expand channels and improve performance. The Ideal Candidate The successful candidate will have an expansive background in the manufacturing industry, ideally within the automotive parts sector. The ideal Ecommerce Managerwill have the following skills and experience: 3+ year's experience in a similar e-commerce sales based role (ideally within automotive or high volume manufactured products). Proven experience managing e-commerce marketplaces (e.g. eBay, Amazon), including setting up and optimising product listings. Strong analytical skills with the ability to interpret sales data, KPIs, and performance metrics to drive growth. Experience working with large product catalogues (high SKU environments), ideally within automotive parts or a similar technical industry. Ability to work independently, take initiative, and manage multiple priorities in a fast-paced environment. Excellent communication and collaboration skills to work effectively with sales leadership and customer service teams. Commutable to Alfreton, Derbyshire, on a hybrid basis. What's On Offer? 45,000- 55,000 32 days annual leave Company managerial bonus (uncapped in line with company profits) Comprehensive company benefits account. High-end training & development and large opportunities to progress.
RESIDENTIAL CENTRE ADMINISTRATOR Title: Centre Administrator (Residential) Job Type: Residential, Full-Time Reports to: Centre Director DATES: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the logistics and finance for MLA summer programmes. Full-time summer employment from mid-June - mid-August Responsible for all logistics and finance aspects of the MLA summer camp programmes Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week, 1 day off per week Residential employment includes all meals and accommodation The MLA Centre Administrator plays a key role in the successful delivery of MLA's Summer Junior Programmes by providing high-quality administrative, operational, student, group leader and staff support at centre level. Working closely with the Centre Manager and the academic and activity teams, the Centre Administrator ensures the smooth day-to-day running of the centre, accurate record-keeping, and excellent customer service for students, staff, and group leaders. You will reside on campus and promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. The role supports student administration, staff coordination, logistics, and compliance with MLA policies, including safeguarding and duty of care. The role requires excellent organisational skills, strong attention to detail, and the ability to manage a high volume of tasks in a fast paced, international environment. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Experience working in education, youth programmes, or summer schools. Experience working with international or junior students. Knowledge of safeguarding, duty of care, or child protection procedures. Experience with student management systems or CRM platforms. Associate's or Bachelor's Degree. Prior experience overseeing a strict operating budget. Previous experience in an administrative, office, or operations support role. First Aid certification. Person Specification Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Strong organisational skills with excellent attention to detail. Ability to manage multiple tasks and work under pressure. High level of professionalism, discretion, and reliability. Competent IT skills, including Microsoft Office or Google Workspace. Ability to work flexibly, including weekends and peak programme periods. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Centre Administrator, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Work with the management team and assist the Centre Director to ensure all day-to-day centre operations and programme components are properly planned and delivered. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Engage with ongoing on-the-job training, coaching, and feedback provided by the Centre Manager or Head Office. Administrative Duties Review, create, and/or confirm all bookings for all excursions and transportation, including extra excursions. Collaborate with the Activity Manager to ensure all invoices are paid and receipts are properly logged into the accounting software. Collaborate with the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programmes. Work with the Centre Director to complete the Airport Transfer Check within the MLA software to ensure all airport transfers have been booked and confirmed correctly. Attend regular staff meetings to maintain good communication and positive morale. Maintain the Master Centre Excel file with detailed housing, dining, and facilities usage. Collect and catalogue all receipts for purchases made by the staff. Manage the Centre petty cash and participate in weekly audits by the Centre Director. Manage the distribution and reconciliation of MLA prepaid meal cards. Assist the Activity Manager with the booking and confirming of extra excursions. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Administer the collection and distribution of the student passports and security deposits. Assist Welfare Manager in reporting of campus damages and collecting security deposits when necessary. Participate in the end-of-program staff evaluations and program report. Safeguarding & Welfare Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on call emergency assistance for the centre. Address any guest or staff concerns and properly document and report concerns. Be aware of any specific safeguarding needs of minors (those under the age of 18). Work with the Centre Director to ensure that what has been sold to the guests is being provided by the centre. Participate in a comprehensive Centre induction to all new guests within 24 hours of arrival. Follow up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively. Liaising Develop a good business relationship with the college/university. Support the Centre Director to ensure grievance and disciplinary procedures are adhered to. . click apply for full job details
May 13, 2026
Full time
RESIDENTIAL CENTRE ADMINISTRATOR Title: Centre Administrator (Residential) Job Type: Residential, Full-Time Reports to: Centre Director DATES: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the logistics and finance for MLA summer programmes. Full-time summer employment from mid-June - mid-August Responsible for all logistics and finance aspects of the MLA summer camp programmes Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week, 1 day off per week Residential employment includes all meals and accommodation The MLA Centre Administrator plays a key role in the successful delivery of MLA's Summer Junior Programmes by providing high-quality administrative, operational, student, group leader and staff support at centre level. Working closely with the Centre Manager and the academic and activity teams, the Centre Administrator ensures the smooth day-to-day running of the centre, accurate record-keeping, and excellent customer service for students, staff, and group leaders. You will reside on campus and promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. The role supports student administration, staff coordination, logistics, and compliance with MLA policies, including safeguarding and duty of care. The role requires excellent organisational skills, strong attention to detail, and the ability to manage a high volume of tasks in a fast paced, international environment. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Experience working in education, youth programmes, or summer schools. Experience working with international or junior students. Knowledge of safeguarding, duty of care, or child protection procedures. Experience with student management systems or CRM platforms. Associate's or Bachelor's Degree. Prior experience overseeing a strict operating budget. Previous experience in an administrative, office, or operations support role. First Aid certification. Person Specification Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Strong organisational skills with excellent attention to detail. Ability to manage multiple tasks and work under pressure. High level of professionalism, discretion, and reliability. Competent IT skills, including Microsoft Office or Google Workspace. Ability to work flexibly, including weekends and peak programme periods. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Centre Administrator, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Work with the management team and assist the Centre Director to ensure all day-to-day centre operations and programme components are properly planned and delivered. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Engage with ongoing on-the-job training, coaching, and feedback provided by the Centre Manager or Head Office. Administrative Duties Review, create, and/or confirm all bookings for all excursions and transportation, including extra excursions. Collaborate with the Activity Manager to ensure all invoices are paid and receipts are properly logged into the accounting software. Collaborate with the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programmes. Work with the Centre Director to complete the Airport Transfer Check within the MLA software to ensure all airport transfers have been booked and confirmed correctly. Attend regular staff meetings to maintain good communication and positive morale. Maintain the Master Centre Excel file with detailed housing, dining, and facilities usage. Collect and catalogue all receipts for purchases made by the staff. Manage the Centre petty cash and participate in weekly audits by the Centre Director. Manage the distribution and reconciliation of MLA prepaid meal cards. Assist the Activity Manager with the booking and confirming of extra excursions. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Administer the collection and distribution of the student passports and security deposits. Assist Welfare Manager in reporting of campus damages and collecting security deposits when necessary. Participate in the end-of-program staff evaluations and program report. Safeguarding & Welfare Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on call emergency assistance for the centre. Address any guest or staff concerns and properly document and report concerns. Be aware of any specific safeguarding needs of minors (those under the age of 18). Work with the Centre Director to ensure that what has been sold to the guests is being provided by the centre. Participate in a comprehensive Centre induction to all new guests within 24 hours of arrival. Follow up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively. Liaising Develop a good business relationship with the college/university. Support the Centre Director to ensure grievance and disciplinary procedures are adhered to. . click apply for full job details
About Us We are part of International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role The Cognitive Automation Factory Ecosystem and Operations Lead is a senior leadership role responsible for the end-to-end operational performance, ecosystem management, and strategic evolution of the Group's Cognitive Automation Factory. This role is effectively the operational backbone and successor-level counterpart to the Head of Cognitive Automation. It ensures that the CAF operates as a high-performance, multi-technology, multi-partner industrial engine capable of delivering 8-figure business benefits through applied AI and automation. The successful candidate will combine deep automation expertise, enterprise-grade delivery leadership, and strong commercial acumen to: Lead large, blended teams (internal and external) Engage senior stakeholders across operating companies Manage strategic technology and delivery partners Own operational governance, standards, and performance metrics Drive sustainable, measurable EBIT impact Your responsibilities 1. Factory Leadership & Operational Excellence Lead the operational performance of the Cognitive Automation Factory across the Group. Industrialise AI and automation delivery through standardised engineering practices, governance, quality controls and reusable frameworks. Ensure predictable, high-quality delivery across multiple concurrent programmes and products. Own delivery economics, capacity planning, utilisation, and multi-shore optimisation. 2. Business Value & Benefits Realisation Ensure all AI and automation initiatives are anchored in measurable business value. Track and govern realised vs. forecast benefits (cost-out, productivity, error reduction, revenue enablement). Act as a senior escalation point for underperforming initiatives. Partner with Finance and OpCo stakeholders to validate tangible benefits delivered. 3. Ecosystem & Partner Management Lead and optimise a blended ecosystem of strategic partners and internal engineering squads. Manage commercial performance, contractual KPIs, and delivery standards. Ensure knowledge transfer and capability uplift within the internal team. Maintain a competitive, scalable, and innovation-led partner model. 4. Technology & Architecture Governance Provide senior oversight across the automation and AI technology stack, including: o RPA platforms (e.g., UiPath, Power Automate) o AWS-based cloud-native architectureso Agentic AI frameworks (Agent Core, LangChain, LangGraph) o Large Language Models (multi-model strategy) o Orchestration frameworks and event-driven architectures o Document AI and extraction (e.g., Berdock)o EVAL frameworks and LLM evaluation methodologies o Observability, monitoring and guardrails for AI agents Ensure scalable, secure, compliant and production-grade solutions. Champion best practices in AI governance, risk management, and model lifecycle management. 5. Senior Stakeholder Engagement Engage senior leaders across operating companies at Director and C-level. Translate AI and automation capabilities into business language. Influence prioritisation decisions and roadmap alignment across the Group. Represent the CAF in senior governance forums. 6. Talent & Capability Development Build and mentor high-performing automation and AI delivery leaders. Establish clear career paths and succession planning within the CAF. Foster a culture of engineering excellence, accountability, and measurable impact. Drive continuous capability uplift across RPA, AI, and agentic systems. Your skills, experience and qualifications Essential Experience 12+ years' experience in enterprise technology delivery, with at least 7+ years leading large-scale automation or AI programmes. Proven track record of delivering significant, tangible business benefits through applied AI and automation. Experience managing multi-disciplinary teams combining internal staff and strategic delivery partners. Experience operating at senior stakeholder level (Director/C-level engagement). Strong commercial acumen, including budget ownership and benefits tracking. Technical Depth (Non-Hands-On but Credible) The candidate must have sufficient depth to challenge architects and engineers credibly, even if not coding daily. Demonstrated expertise in: RPA platforms such as UiPath and Power Automate Cloud-native architectures (preferably AWS) Agentic AI frameworks (LangChain, LangGraph, agent orchestration) Multi-LLM strategies and model selection EVAL frameworks for LLM/agent performance Observability, logging, guardrails and governance for AI agents Workflow orchestration and integration patterns Enterprise-grade security and compliance considerations for AI systems Desirable Experience within aviation, transportation, logistics, or other complex operational industries. Experience scaling an AI or automation factory model. Exposure to regulated environments. Knowledge of EU AI Act and enterprise AI governance frameworks. Personal Attributes Strategic thinker with strong operational discipline. Calm under pressure in complex, multi-stakeholder environments. Commercially sharp, data-driven, and outcome-oriented. High credibility with both engineers and executives. Not dazzled by hype. Focused on value. What we offer The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
May 13, 2026
Full time
About Us We are part of International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role The Cognitive Automation Factory Ecosystem and Operations Lead is a senior leadership role responsible for the end-to-end operational performance, ecosystem management, and strategic evolution of the Group's Cognitive Automation Factory. This role is effectively the operational backbone and successor-level counterpart to the Head of Cognitive Automation. It ensures that the CAF operates as a high-performance, multi-technology, multi-partner industrial engine capable of delivering 8-figure business benefits through applied AI and automation. The successful candidate will combine deep automation expertise, enterprise-grade delivery leadership, and strong commercial acumen to: Lead large, blended teams (internal and external) Engage senior stakeholders across operating companies Manage strategic technology and delivery partners Own operational governance, standards, and performance metrics Drive sustainable, measurable EBIT impact Your responsibilities 1. Factory Leadership & Operational Excellence Lead the operational performance of the Cognitive Automation Factory across the Group. Industrialise AI and automation delivery through standardised engineering practices, governance, quality controls and reusable frameworks. Ensure predictable, high-quality delivery across multiple concurrent programmes and products. Own delivery economics, capacity planning, utilisation, and multi-shore optimisation. 2. Business Value & Benefits Realisation Ensure all AI and automation initiatives are anchored in measurable business value. Track and govern realised vs. forecast benefits (cost-out, productivity, error reduction, revenue enablement). Act as a senior escalation point for underperforming initiatives. Partner with Finance and OpCo stakeholders to validate tangible benefits delivered. 3. Ecosystem & Partner Management Lead and optimise a blended ecosystem of strategic partners and internal engineering squads. Manage commercial performance, contractual KPIs, and delivery standards. Ensure knowledge transfer and capability uplift within the internal team. Maintain a competitive, scalable, and innovation-led partner model. 4. Technology & Architecture Governance Provide senior oversight across the automation and AI technology stack, including: o RPA platforms (e.g., UiPath, Power Automate) o AWS-based cloud-native architectureso Agentic AI frameworks (Agent Core, LangChain, LangGraph) o Large Language Models (multi-model strategy) o Orchestration frameworks and event-driven architectures o Document AI and extraction (e.g., Berdock)o EVAL frameworks and LLM evaluation methodologies o Observability, monitoring and guardrails for AI agents Ensure scalable, secure, compliant and production-grade solutions. Champion best practices in AI governance, risk management, and model lifecycle management. 5. Senior Stakeholder Engagement Engage senior leaders across operating companies at Director and C-level. Translate AI and automation capabilities into business language. Influence prioritisation decisions and roadmap alignment across the Group. Represent the CAF in senior governance forums. 6. Talent & Capability Development Build and mentor high-performing automation and AI delivery leaders. Establish clear career paths and succession planning within the CAF. Foster a culture of engineering excellence, accountability, and measurable impact. Drive continuous capability uplift across RPA, AI, and agentic systems. Your skills, experience and qualifications Essential Experience 12+ years' experience in enterprise technology delivery, with at least 7+ years leading large-scale automation or AI programmes. Proven track record of delivering significant, tangible business benefits through applied AI and automation. Experience managing multi-disciplinary teams combining internal staff and strategic delivery partners. Experience operating at senior stakeholder level (Director/C-level engagement). Strong commercial acumen, including budget ownership and benefits tracking. Technical Depth (Non-Hands-On but Credible) The candidate must have sufficient depth to challenge architects and engineers credibly, even if not coding daily. Demonstrated expertise in: RPA platforms such as UiPath and Power Automate Cloud-native architectures (preferably AWS) Agentic AI frameworks (LangChain, LangGraph, agent orchestration) Multi-LLM strategies and model selection EVAL frameworks for LLM/agent performance Observability, logging, guardrails and governance for AI agents Workflow orchestration and integration patterns Enterprise-grade security and compliance considerations for AI systems Desirable Experience within aviation, transportation, logistics, or other complex operational industries. Experience scaling an AI or automation factory model. Exposure to regulated environments. Knowledge of EU AI Act and enterprise AI governance frameworks. Personal Attributes Strategic thinker with strong operational discipline. Calm under pressure in complex, multi-stakeholder environments. Commercially sharp, data-driven, and outcome-oriented. High credibility with both engineers and executives. Not dazzled by hype. Focused on value. What we offer The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
Are you ready to own an enterprise-scale P&L, shape sector strategy, and lead diverse transport operations into their next phase of growth? Do you have the executive credibility to drive operational excellence, transformation, and customer partnership across multi-contract, multi-site transport networks? It's a great time to join our journey and be the game changer to deliver results as our Transport Senior Operations Director. Join our Transport business unit as Senior Operations Director , where you'll be responsible for driving safety, growth, operational excellence, customer experience and people capability across multi contracts. You'll report into our Manager Director, and you'll lead senior operational leaders and site leads, acting as primary executive interface with strategic customers and play a pivotal role in shaping our sector strategy and transformation. Pay, benefits and more: We're looking to offer a competitive salary, and 25 days annual leave (plus bank holidays). Your benefits package includes a company car OR car allowance to the value of £8,000 PA, a discretionary annual bonus of a max 40%, private medical insurance, a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts! What you'll do on a typical day: Own the big picture: Shape strategy, steer investment decisions and take full P&L ownership, turning diverse transport operations into profitable, sustainable growth engines Make great operations look effortless: Lead high-performing, multi-site operations that deliver every day, hitting KPIs, delighting customers and constantly finding smarter and efficient ways to work Be the voice customers trust: Act as executive sponsor for major customers, building strong partnerships, resolving the tough stuff quickly and unlocking long-term value together Lead change that actually sticks: Drive transformation, from new business mobilisation to network optimisation and 4PL capability - turning ambition into real-world results Build brilliant teams, safely: Develop confident senior leaders, champion safety and wellbeing, and create a culture where people feel empowered, accountable and excited to succeed What you need to succeed at GXO: Senior, proven operator: Extensive senior-level experience leading large, complex logistics, transport, supply chain or 4PL operations with full P&L accountability Commercially sharp: Strong commercial instinct with hands-on experience across open and closed book contracts, focused on growth, value and performance Operations in your DNA: Deep understanding of transport operations, safety-critical environments and regulatory frameworks, with a relentless focus on doing things right Change leader with impact: Demonstrated success leading transformation, growth initiatives and major implementations - from strategy through to delivery Credible, values-led leader: Influential at Executive and Board level, data-driven, resilient, customer-focused and known for building high-performing leadership teams while setting the cultural standard We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
May 13, 2026
Full time
Are you ready to own an enterprise-scale P&L, shape sector strategy, and lead diverse transport operations into their next phase of growth? Do you have the executive credibility to drive operational excellence, transformation, and customer partnership across multi-contract, multi-site transport networks? It's a great time to join our journey and be the game changer to deliver results as our Transport Senior Operations Director. Join our Transport business unit as Senior Operations Director , where you'll be responsible for driving safety, growth, operational excellence, customer experience and people capability across multi contracts. You'll report into our Manager Director, and you'll lead senior operational leaders and site leads, acting as primary executive interface with strategic customers and play a pivotal role in shaping our sector strategy and transformation. Pay, benefits and more: We're looking to offer a competitive salary, and 25 days annual leave (plus bank holidays). Your benefits package includes a company car OR car allowance to the value of £8,000 PA, a discretionary annual bonus of a max 40%, private medical insurance, a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts! What you'll do on a typical day: Own the big picture: Shape strategy, steer investment decisions and take full P&L ownership, turning diverse transport operations into profitable, sustainable growth engines Make great operations look effortless: Lead high-performing, multi-site operations that deliver every day, hitting KPIs, delighting customers and constantly finding smarter and efficient ways to work Be the voice customers trust: Act as executive sponsor for major customers, building strong partnerships, resolving the tough stuff quickly and unlocking long-term value together Lead change that actually sticks: Drive transformation, from new business mobilisation to network optimisation and 4PL capability - turning ambition into real-world results Build brilliant teams, safely: Develop confident senior leaders, champion safety and wellbeing, and create a culture where people feel empowered, accountable and excited to succeed What you need to succeed at GXO: Senior, proven operator: Extensive senior-level experience leading large, complex logistics, transport, supply chain or 4PL operations with full P&L accountability Commercially sharp: Strong commercial instinct with hands-on experience across open and closed book contracts, focused on growth, value and performance Operations in your DNA: Deep understanding of transport operations, safety-critical environments and regulatory frameworks, with a relentless focus on doing things right Change leader with impact: Demonstrated success leading transformation, growth initiatives and major implementations - from strategy through to delivery Credible, values-led leader: Influential at Executive and Board level, data-driven, resilient, customer-focused and known for building high-performing leadership teams while setting the cultural standard We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement