Ready to find the right role for you? Competitive Package Position located on the Isle of Wight with relocation package included When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Lead and manage the site's maintenance function (ERF & MPT processes), ensuring high plant availability, compliance with environmental standards, and adherence to approved budgets. Oversee maintenance teams and contractors, coordinating with operations to optimize plant reliability, safety, and efficiency while meeting KPIs and regulatory requirements (EA, HSE). Develop and implement maintenance strategies, including defect reviews, modifications, planned outages, and budget proposals to enhance asset performance. Ensure compliance with health & safety policies, environmental regulations, and site licences, while maintaining exceptional housekeeping and procedural standards. Manage team performance, including rotas, training, and workload allocation, while fostering collaboration with operations and senior management. Act as an emergency responder, participating in standby rotas to address plant breakdowns or critical situations as required. What we're looking for: Essential Proven maintenance management experience in industrial/process plants (e.g., EfW, MPT, or heavy engineering), ensuring plant reliability, safety, and regulatory compliance. Strong leadership skills-managing teams, contractors, and budgets while maintaining HSE and environmental standards. Technical knowledge of PPM, asset management systems (e.g., HxGN EAM), and fault diagnostics to optimise plant performance. Excellent communication-liaising with operations, senior management, and external stakeholders (e.g., EA, local councils). Desirable Relevant qualifications (e.g., engineering HNC/HND, NEBOSH, or vocational training). Experience in waste-to-energy, ERF, or MPT processes with knowledge of industry-specific regulations. Project management background, including planned outages, modifications, or capital improvements. Health & safety certifications (e.g., IOSH, environmental management systems). What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. Job Posting End Date: 01-05-2026 What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
May 20, 2026
Full time
Ready to find the right role for you? Competitive Package Position located on the Isle of Wight with relocation package included When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Lead and manage the site's maintenance function (ERF & MPT processes), ensuring high plant availability, compliance with environmental standards, and adherence to approved budgets. Oversee maintenance teams and contractors, coordinating with operations to optimize plant reliability, safety, and efficiency while meeting KPIs and regulatory requirements (EA, HSE). Develop and implement maintenance strategies, including defect reviews, modifications, planned outages, and budget proposals to enhance asset performance. Ensure compliance with health & safety policies, environmental regulations, and site licences, while maintaining exceptional housekeeping and procedural standards. Manage team performance, including rotas, training, and workload allocation, while fostering collaboration with operations and senior management. Act as an emergency responder, participating in standby rotas to address plant breakdowns or critical situations as required. What we're looking for: Essential Proven maintenance management experience in industrial/process plants (e.g., EfW, MPT, or heavy engineering), ensuring plant reliability, safety, and regulatory compliance. Strong leadership skills-managing teams, contractors, and budgets while maintaining HSE and environmental standards. Technical knowledge of PPM, asset management systems (e.g., HxGN EAM), and fault diagnostics to optimise plant performance. Excellent communication-liaising with operations, senior management, and external stakeholders (e.g., EA, local councils). Desirable Relevant qualifications (e.g., engineering HNC/HND, NEBOSH, or vocational training). Experience in waste-to-energy, ERF, or MPT processes with knowledge of industry-specific regulations. Project management background, including planned outages, modifications, or capital improvements. Health & safety certifications (e.g., IOSH, environmental management systems). What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. Job Posting End Date: 01-05-2026 What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
TristoneNash are supporting a large housing association in their search for a Senior Planned Operations Manager covering the organisations patches of Eastleigh, Yeovil, London and Bracknell. The successful candidate is expected to be office based three days per week spread across all regions. Job role: The Senior Planned Operations Manager is responsible for the delivery of all planned and cyclical works programmes for the housing stock. Utilising a team of managers and trades, the role will deliver all planned works which could include bathrooms, kitchens, roofs, windows and redecoration works across the whole operational area of the Group & responsible for a budget of circa 23M. Seeking to identify opportunities to expand and develop in house capacity to deliver works whilst keeping a focus on legislative obligations and compliance. Experience required: Holder of a recognised construction qualification at the appropriate level or extensive experience at this level. Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing Level 4 or equivalent). H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe. Extensive knowledge of statutory regulations relevant to the role Demonstrable experience in managing large scale contract and maintenance projects within a housing organisation. Commercially astute with the ability to analyse financial data and formulate work programmes within defined budgets Good communicator with ability to lead and motivate individuals and teams in the delivery of key services Ability to provide support and guidance in the management of trades and external contractors Broad knowledge of building related issues with the ability to provide technical support and advice Demonstrate our Values and Behaviours.
May 20, 2026
Full time
TristoneNash are supporting a large housing association in their search for a Senior Planned Operations Manager covering the organisations patches of Eastleigh, Yeovil, London and Bracknell. The successful candidate is expected to be office based three days per week spread across all regions. Job role: The Senior Planned Operations Manager is responsible for the delivery of all planned and cyclical works programmes for the housing stock. Utilising a team of managers and trades, the role will deliver all planned works which could include bathrooms, kitchens, roofs, windows and redecoration works across the whole operational area of the Group & responsible for a budget of circa 23M. Seeking to identify opportunities to expand and develop in house capacity to deliver works whilst keeping a focus on legislative obligations and compliance. Experience required: Holder of a recognised construction qualification at the appropriate level or extensive experience at this level. Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing Level 4 or equivalent). H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe. Extensive knowledge of statutory regulations relevant to the role Demonstrable experience in managing large scale contract and maintenance projects within a housing organisation. Commercially astute with the ability to analyse financial data and formulate work programmes within defined budgets Good communicator with ability to lead and motivate individuals and teams in the delivery of key services Ability to provide support and guidance in the management of trades and external contractors Broad knowledge of building related issues with the ability to provide technical support and advice Demonstrate our Values and Behaviours.
TristoneNash are supporting a large housing association in their search for a Senior Planned Operations Manager covering the organisations patches of Eastleigh, Yeovil, London and Bracknell. The successful candidate is expected to be office based three days per week spread across all regions. Job role: The Senior Planned Operations Manager is responsible for the delivery of all planned and cyclical works programmes for the housing stock. Utilising a team of managers and trades, the role will deliver all planned works which could include bathrooms, kitchens, roofs, windows and redecoration works across the whole operational area of the Group & responsible for a budget of circa 23M. Seeking to identify opportunities to expand and develop in house capacity to deliver works whilst keeping a focus on legislative obligations and compliance. Experience required: Holder of a recognised construction qualification at the appropriate level or extensive experience at this level. Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing Level 4 or equivalent). H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe. Extensive knowledge of statutory regulations relevant to the role Demonstrable experience in managing large scale contract and maintenance projects within a housing organisation. Commercially astute with the ability to analyse financial data and formulate work programmes within defined budgets Good communicator with ability to lead and motivate individuals and teams in the delivery of key services Ability to provide support and guidance in the management of trades and external contractors Broad knowledge of building related issues with the ability to provide technical support and advice Demonstrate our Values and Behaviours.
May 20, 2026
Full time
TristoneNash are supporting a large housing association in their search for a Senior Planned Operations Manager covering the organisations patches of Eastleigh, Yeovil, London and Bracknell. The successful candidate is expected to be office based three days per week spread across all regions. Job role: The Senior Planned Operations Manager is responsible for the delivery of all planned and cyclical works programmes for the housing stock. Utilising a team of managers and trades, the role will deliver all planned works which could include bathrooms, kitchens, roofs, windows and redecoration works across the whole operational area of the Group & responsible for a budget of circa 23M. Seeking to identify opportunities to expand and develop in house capacity to deliver works whilst keeping a focus on legislative obligations and compliance. Experience required: Holder of a recognised construction qualification at the appropriate level or extensive experience at this level. Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing Level 4 or equivalent). H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe. Extensive knowledge of statutory regulations relevant to the role Demonstrable experience in managing large scale contract and maintenance projects within a housing organisation. Commercially astute with the ability to analyse financial data and formulate work programmes within defined budgets Good communicator with ability to lead and motivate individuals and teams in the delivery of key services Ability to provide support and guidance in the management of trades and external contractors Broad knowledge of building related issues with the ability to provide technical support and advice Demonstrate our Values and Behaviours.
TristoneNash are supporting a large housing association in their search for a Senior Planned Operations Manager covering the organisations patches of Eastleigh, Yeovil, London and Bracknell. The successful candidate is expected to be office based three days per week spread across all regions. Job role: The Senior Planned Operations Manager is responsible for the delivery of all planned and cyclical works programmes for the housing stock. Utilising a team of managers and trades, the role will deliver all planned works which could include bathrooms, kitchens, roofs, windows and redecoration works across the whole operational area of the Group & responsible for a budget of circa 23M. Seeking to identify opportunities to expand and develop in house capacity to deliver works whilst keeping a focus on legislative obligations and compliance. Experience required: Holder of a recognised construction qualification at the appropriate level or extensive experience at this level. Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing Level 4 or equivalent). H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe. Extensive knowledge of statutory regulations relevant to the role Demonstrable experience in managing large scale contract and maintenance projects within a housing organisation. Commercially astute with the ability to analyse financial data and formulate work programmes within defined budgets Good communicator with ability to lead and motivate individuals and teams in the delivery of key services Ability to provide support and guidance in the management of trades and external contractors Broad knowledge of building related issues with the ability to provide technical support and advice Demonstrate our Values and Behaviours.
May 20, 2026
Full time
TristoneNash are supporting a large housing association in their search for a Senior Planned Operations Manager covering the organisations patches of Eastleigh, Yeovil, London and Bracknell. The successful candidate is expected to be office based three days per week spread across all regions. Job role: The Senior Planned Operations Manager is responsible for the delivery of all planned and cyclical works programmes for the housing stock. Utilising a team of managers and trades, the role will deliver all planned works which could include bathrooms, kitchens, roofs, windows and redecoration works across the whole operational area of the Group & responsible for a budget of circa 23M. Seeking to identify opportunities to expand and develop in house capacity to deliver works whilst keeping a focus on legislative obligations and compliance. Experience required: Holder of a recognised construction qualification at the appropriate level or extensive experience at this level. Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing Level 4 or equivalent). H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe. Extensive knowledge of statutory regulations relevant to the role Demonstrable experience in managing large scale contract and maintenance projects within a housing organisation. Commercially astute with the ability to analyse financial data and formulate work programmes within defined budgets Good communicator with ability to lead and motivate individuals and teams in the delivery of key services Ability to provide support and guidance in the management of trades and external contractors Broad knowledge of building related issues with the ability to provide technical support and advice Demonstrate our Values and Behaviours.
TristoneNash are supporting a large housing association in their search for a Senior Planned Operations Manager covering the organisations patches of Eastleigh, Yeovil, London and Bracknell. The successful candidate is expected to be office based three days per week spread across all regions. Job role: The Senior Planned Operations Manager is responsible for the delivery of all planned and cyclical works programmes for the housing stock. Utilising a team of managers and trades, the role will deliver all planned works which could include bathrooms, kitchens, roofs, windows and redecoration works across the whole operational area of the Group & responsible for a budget of circa 23M. Seeking to identify opportunities to expand and develop in house capacity to deliver works whilst keeping a focus on legislative obligations and compliance. Experience required: Holder of a recognised construction qualification at the appropriate level or extensive experience at this level. Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing Level 4 or equivalent). H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe. Extensive knowledge of statutory regulations relevant to the role Demonstrable experience in managing large scale contract and maintenance projects within a housing organisation. Commercially astute with the ability to analyse financial data and formulate work programmes within defined budgets Good communicator with ability to lead and motivate individuals and teams in the delivery of key services Ability to provide support and guidance in the management of trades and external contractors Broad knowledge of building related issues with the ability to provide technical support and advice Demonstrate our Values and Behaviours.
May 19, 2026
Full time
TristoneNash are supporting a large housing association in their search for a Senior Planned Operations Manager covering the organisations patches of Eastleigh, Yeovil, London and Bracknell. The successful candidate is expected to be office based three days per week spread across all regions. Job role: The Senior Planned Operations Manager is responsible for the delivery of all planned and cyclical works programmes for the housing stock. Utilising a team of managers and trades, the role will deliver all planned works which could include bathrooms, kitchens, roofs, windows and redecoration works across the whole operational area of the Group & responsible for a budget of circa 23M. Seeking to identify opportunities to expand and develop in house capacity to deliver works whilst keeping a focus on legislative obligations and compliance. Experience required: Holder of a recognised construction qualification at the appropriate level or extensive experience at this level. Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing Level 4 or equivalent). H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe. Extensive knowledge of statutory regulations relevant to the role Demonstrable experience in managing large scale contract and maintenance projects within a housing organisation. Commercially astute with the ability to analyse financial data and formulate work programmes within defined budgets Good communicator with ability to lead and motivate individuals and teams in the delivery of key services Ability to provide support and guidance in the management of trades and external contractors Broad knowledge of building related issues with the ability to provide technical support and advice Demonstrate our Values and Behaviours.
Regional Facilities Manager Location: East Midlands Salary: £51,000 + Bonus Contract: Permanent About the Role We are working with a well-established client who is looking to appoint an experienced and driven Regional Facilities Manager. This is a key role responsible for delivering high-quality facilities management services across a diverse portfolio of sites in the East Midlands. You will play a vital part in ensuring operational excellence, maintaining compliance, and creating safe, efficient, and well-managed environments for all stakeholders. Key Responsibilities Oversee day-to-day facilities operations across multiple sites, ensuring consistent and high-quality service delivery Lead, motivate, and support on-site teams as well as external contractors Develop and manage maintenance strategies, including planned preventative maintenance (PPM) programmes Ensure full compliance with health & safety legislation, statutory requirements, and company policies Manage budgets effectively, controlling costs and identifying opportunities for improved efficiency Oversee supplier performance, procurement activities, and contract management Act as the primary point of contact for clients and senior stakeholders across the region Carry out regular site inspections and audits to maintain high standards Support the delivery of projects such as refurbishments, relocations, and fit-outs About You Proven experience in facilities management, ideally within a multi-site or regional role (commercial, retail, or logistics environments preferred) Strong understanding of health & safety regulations and compliance standards Effective leadership and people management skills Commercially aware, with experience managing budgets and contracts Excellent communication and stakeholder management abilities Able to work independently and manage a varied workload Relevant qualifications such as IWFM or NEBOSH are advantageous
May 19, 2026
Full time
Regional Facilities Manager Location: East Midlands Salary: £51,000 + Bonus Contract: Permanent About the Role We are working with a well-established client who is looking to appoint an experienced and driven Regional Facilities Manager. This is a key role responsible for delivering high-quality facilities management services across a diverse portfolio of sites in the East Midlands. You will play a vital part in ensuring operational excellence, maintaining compliance, and creating safe, efficient, and well-managed environments for all stakeholders. Key Responsibilities Oversee day-to-day facilities operations across multiple sites, ensuring consistent and high-quality service delivery Lead, motivate, and support on-site teams as well as external contractors Develop and manage maintenance strategies, including planned preventative maintenance (PPM) programmes Ensure full compliance with health & safety legislation, statutory requirements, and company policies Manage budgets effectively, controlling costs and identifying opportunities for improved efficiency Oversee supplier performance, procurement activities, and contract management Act as the primary point of contact for clients and senior stakeholders across the region Carry out regular site inspections and audits to maintain high standards Support the delivery of projects such as refurbishments, relocations, and fit-outs About You Proven experience in facilities management, ideally within a multi-site or regional role (commercial, retail, or logistics environments preferred) Strong understanding of health & safety regulations and compliance standards Effective leadership and people management skills Commercially aware, with experience managing budgets and contracts Excellent communication and stakeholder management abilities Able to work independently and manage a varied workload Relevant qualifications such as IWFM or NEBOSH are advantageous
Confidential Opportunity - Senior Credit Risk Analyst / Portfolio Risk Manager Birmingham Specialist Property & Structured Lending Environment Our client is a growing UK financial services organisation operating within the specialist property-backed lending sector. With a current lending portfolio of approximately £250m and further capital expansion planned, the business continues to strengthen its risk infrastructure as part of its next phase of growth. The organisation operates within a highly regulated environment and has established a strong reputation for disciplined underwriting, prudent governance and customer-focused lending solutions across Home Purchase Plans, Buy-to-Let (BTL), Bridging / Development broader specialist finance products. As part of the continued evolution of the Risk function, the business is now seeking to appoint a commercially minded and technically capable Credit Risk professional with strong analytical capability, IFRS9 knowledge and experience across portfolio risk, modelling and risk framework development. This position represents an excellent opportunity for an individual looking to play a genuinely influential role within a growing lending platform, working closely with senior leadership and governance committees while helping shape the future direction of portfolio risk oversight. Role Overview The successful individual will play a key role in the ongoing development, monitoring and enhancement of the organisation's credit risk framework, with particular focus across portfolio analytics, IFRS9 methodology, stress testing, impairment analysis and proactive risk identification. The role will suit an individual capable not only of producing high-quality analysis and reporting, but also interpreting portfolio trends, identifying emerging risks and helping drive meaningful risk-based decision making across the wider business. The position sits closely alongside the broader Second Line Risk function and will involve regular exposure to senior stakeholders, governance committees and strategic risk discussions. Key Responsibilities Monitor and assess the performance of the firm's HPP, BTL, Bridging and specialist lending portfolios, identifying emerging trends, concentration risks and early warning indicators. Support the development, enhancement and ongoing calibration of IFRS9 / Expected Credit Loss (ECL) methodologies and portfolio impairment frameworks. Contribute toward the design, implementation and refinement of credit risk models, stress testing frameworks and scenario analysis tools. Produce portfolio analytics, MI and risk reporting for Executive Committees, Credit Committees and Board-level governance forums. Assist in the ongoing development of credit risk policies, risk appetite frameworks and portfolio governance standards. Analyse arrears performance, delinquency trends, forbearance activity and portfolio migration behaviour to support proactive risk management decisions. Work closely with Underwriting, Finance, Compliance and Operations teams to ensure robust risk oversight across the lending lifecycle. Support risk-based decision making through meaningful interpretation of portfolio data and forward-looking risk indicators. Assist in the maintenance and development of enterprise risk registers, governance reporting and broader 2LoD oversight processes. Act as Secretariat support to Credit Committee and associated governance forums where required. Contribute toward regulatory and internal audit responses relating to portfolio risk, impairment modelling and governance controls. Support ongoing enhancement of risk frameworks as the business expands into additional lending and commercial finance sectors. Skills & Experience Required Experience within Credit Risk, Portfolio Risk, Risk Analytics or IFRS9-focused roles gained within banking, specialist lending, mortgages, real estate finance, challenger banking or wider financial services environments. Strong understanding of IFRS9 standards, Expected Credit Loss (ECL) methodologies and impairment modelling principles. Experience supporting or developing credit risk models, stress testing frameworks or scenario analysis processes. Strong analytical capability with the ability to interpret complex portfolio data and convert findings into meaningful commercial insight. Understanding of UK regulated lending environments including FCA expectations, governance standards and prudent risk management principles. Experience preparing senior-level risk reporting, committee packs and portfolio analysis documentation. Advanced Excel skills and exposure to portfolio analytics, data modelling or risk reporting tools. Strong communication skills with the confidence to engage with senior stakeholders across Risk, Finance and Lending functions. Highly organised with strong attention to detail and the ability to operate within a growing and evolving lending environment. Highly Desirable Exposure to property finance, bridging finance, specialist mortgages or buy-to-let lending. Experience operating within a Second Line of Defence (2LoD) framework. Exposure to SAS, SQL, Power BI, Python or other analytical / modelling tools. Experience contributing toward risk appetite frameworks, portfolio strategy or impairment governance. This is an excellent opportunity to join a well-capitalised lending platform at an important stage of its evolution. Please note this role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office maximum. We currently have employees in the office commuting into us from most areas including London, Northampton, Nottingham, Gloucester, Coventry, Birmingham, Stoke, Leicester, Derby.
May 19, 2026
Full time
Confidential Opportunity - Senior Credit Risk Analyst / Portfolio Risk Manager Birmingham Specialist Property & Structured Lending Environment Our client is a growing UK financial services organisation operating within the specialist property-backed lending sector. With a current lending portfolio of approximately £250m and further capital expansion planned, the business continues to strengthen its risk infrastructure as part of its next phase of growth. The organisation operates within a highly regulated environment and has established a strong reputation for disciplined underwriting, prudent governance and customer-focused lending solutions across Home Purchase Plans, Buy-to-Let (BTL), Bridging / Development broader specialist finance products. As part of the continued evolution of the Risk function, the business is now seeking to appoint a commercially minded and technically capable Credit Risk professional with strong analytical capability, IFRS9 knowledge and experience across portfolio risk, modelling and risk framework development. This position represents an excellent opportunity for an individual looking to play a genuinely influential role within a growing lending platform, working closely with senior leadership and governance committees while helping shape the future direction of portfolio risk oversight. Role Overview The successful individual will play a key role in the ongoing development, monitoring and enhancement of the organisation's credit risk framework, with particular focus across portfolio analytics, IFRS9 methodology, stress testing, impairment analysis and proactive risk identification. The role will suit an individual capable not only of producing high-quality analysis and reporting, but also interpreting portfolio trends, identifying emerging risks and helping drive meaningful risk-based decision making across the wider business. The position sits closely alongside the broader Second Line Risk function and will involve regular exposure to senior stakeholders, governance committees and strategic risk discussions. Key Responsibilities Monitor and assess the performance of the firm's HPP, BTL, Bridging and specialist lending portfolios, identifying emerging trends, concentration risks and early warning indicators. Support the development, enhancement and ongoing calibration of IFRS9 / Expected Credit Loss (ECL) methodologies and portfolio impairment frameworks. Contribute toward the design, implementation and refinement of credit risk models, stress testing frameworks and scenario analysis tools. Produce portfolio analytics, MI and risk reporting for Executive Committees, Credit Committees and Board-level governance forums. Assist in the ongoing development of credit risk policies, risk appetite frameworks and portfolio governance standards. Analyse arrears performance, delinquency trends, forbearance activity and portfolio migration behaviour to support proactive risk management decisions. Work closely with Underwriting, Finance, Compliance and Operations teams to ensure robust risk oversight across the lending lifecycle. Support risk-based decision making through meaningful interpretation of portfolio data and forward-looking risk indicators. Assist in the maintenance and development of enterprise risk registers, governance reporting and broader 2LoD oversight processes. Act as Secretariat support to Credit Committee and associated governance forums where required. Contribute toward regulatory and internal audit responses relating to portfolio risk, impairment modelling and governance controls. Support ongoing enhancement of risk frameworks as the business expands into additional lending and commercial finance sectors. Skills & Experience Required Experience within Credit Risk, Portfolio Risk, Risk Analytics or IFRS9-focused roles gained within banking, specialist lending, mortgages, real estate finance, challenger banking or wider financial services environments. Strong understanding of IFRS9 standards, Expected Credit Loss (ECL) methodologies and impairment modelling principles. Experience supporting or developing credit risk models, stress testing frameworks or scenario analysis processes. Strong analytical capability with the ability to interpret complex portfolio data and convert findings into meaningful commercial insight. Understanding of UK regulated lending environments including FCA expectations, governance standards and prudent risk management principles. Experience preparing senior-level risk reporting, committee packs and portfolio analysis documentation. Advanced Excel skills and exposure to portfolio analytics, data modelling or risk reporting tools. Strong communication skills with the confidence to engage with senior stakeholders across Risk, Finance and Lending functions. Highly organised with strong attention to detail and the ability to operate within a growing and evolving lending environment. Highly Desirable Exposure to property finance, bridging finance, specialist mortgages or buy-to-let lending. Experience operating within a Second Line of Defence (2LoD) framework. Exposure to SAS, SQL, Power BI, Python or other analytical / modelling tools. Experience contributing toward risk appetite frameworks, portfolio strategy or impairment governance. This is an excellent opportunity to join a well-capitalised lending platform at an important stage of its evolution. Please note this role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office maximum. We currently have employees in the office commuting into us from most areas including London, Northampton, Nottingham, Gloucester, Coventry, Birmingham, Stoke, Leicester, Derby.
Confidential Opportunity - Senior Credit Risk Analyst / Portfolio Risk Manager Birmingham Specialist Property & Structured Lending Environment Our client is a growing UK financial services organisation operating within the specialist property-backed lending sector. With a current lending portfolio of approximately £250m and further capital expansion planned, the business continues to strengthen its risk infrastructure as part of its next phase of growth. The organisation operates within a highly regulated environment and has established a strong reputation for disciplined underwriting, prudent governance and customer-focused lending solutions across Home Purchase Plans, Buy-to-Let (BTL), Bridging / Development broader specialist finance products. As part of the continued evolution of the Risk function, the business is now seeking to appoint a commercially minded and technically capable Credit Risk professional with strong analytical capability, IFRS9 knowledge and experience across portfolio risk, modelling and risk framework development. This position represents an excellent opportunity for an individual looking to play a genuinely influential role within a growing lending platform, working closely with senior leadership and governance committees while helping shape the future direction of portfolio risk oversight. Role Overview The successful individual will play a key role in the ongoing development, monitoring and enhancement of the organisation's credit risk framework, with particular focus across portfolio analytics, IFRS9 methodology, stress testing, impairment analysis and proactive risk identification. The role will suit an individual capable not only of producing high-quality analysis and reporting, but also interpreting portfolio trends, identifying emerging risks and helping drive meaningful risk-based decision making across the wider business. The position sits closely alongside the broader Second Line Risk function and will involve regular exposure to senior stakeholders, governance committees and strategic risk discussions. Key Responsibilities Monitor and assess the performance of the firm's HPP, BTL, Bridging and specialist lending portfolios, identifying emerging trends, concentration risks and early warning indicators. Support the development, enhancement and ongoing calibration of IFRS9 / Expected Credit Loss (ECL) methodologies and portfolio impairment frameworks. Contribute toward the design, implementation and refinement of credit risk models, stress testing frameworks and scenario analysis tools. Produce portfolio analytics, MI and risk reporting for Executive Committees, Credit Committees and Board-level governance forums. Assist in the ongoing development of credit risk policies, risk appetite frameworks and portfolio governance standards. Analyse arrears performance, delinquency trends, forbearance activity and portfolio migration behaviour to support proactive risk management decisions. Work closely with Underwriting, Finance, Compliance and Operations teams to ensure robust risk oversight across the lending lifecycle. Support risk-based decision making through meaningful interpretation of portfolio data and forward-looking risk indicators. Assist in the maintenance and development of enterprise risk registers, governance reporting and broader 2LoD oversight processes. Act as Secretariat support to Credit Committee and associated governance forums where required. Contribute toward regulatory and internal audit responses relating to portfolio risk, impairment modelling and governance controls. Support ongoing enhancement of risk frameworks as the business expands into additional lending and commercial finance sectors. Skills & Experience Required Experience within Credit Risk, Portfolio Risk, Risk Analytics or IFRS9-focused roles gained within banking, specialist lending, mortgages, real estate finance, challenger banking or wider financial services environments. Strong understanding of IFRS9 standards, Expected Credit Loss (ECL) methodologies and impairment modelling principles. Experience supporting or developing credit risk models, stress testing frameworks or scenario analysis processes. Strong analytical capability with the ability to interpret complex portfolio data and convert findings into meaningful commercial insight. Understanding of UK regulated lending environments including FCA expectations, governance standards and prudent risk management principles. Experience preparing senior-level risk reporting, committee packs and portfolio analysis documentation. Advanced Excel skills and exposure to portfolio analytics, data modelling or risk reporting tools. Strong communication skills with the confidence to engage with senior stakeholders across Risk, Finance and Lending functions. Highly organised with strong attention to detail and the ability to operate within a growing and evolving lending environment. Highly Desirable Exposure to property finance, bridging finance, specialist mortgages or buy-to-let lending. Experience operating within a Second Line of Defence (2LoD) framework. Exposure to SAS, SQL, Power BI, Python or other analytical / modelling tools. Experience contributing toward risk appetite frameworks, portfolio strategy or impairment governance. This is an excellent opportunity to join a well-capitalised lending platform at an important stage of its evolution. Please note this role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office maximum. We currently have employees in the office commuting into us from most areas including London, Northampton, Nottingham, Gloucester, Coventry, Birmingham, Stoke, Leicester, Derby.
May 19, 2026
Full time
Confidential Opportunity - Senior Credit Risk Analyst / Portfolio Risk Manager Birmingham Specialist Property & Structured Lending Environment Our client is a growing UK financial services organisation operating within the specialist property-backed lending sector. With a current lending portfolio of approximately £250m and further capital expansion planned, the business continues to strengthen its risk infrastructure as part of its next phase of growth. The organisation operates within a highly regulated environment and has established a strong reputation for disciplined underwriting, prudent governance and customer-focused lending solutions across Home Purchase Plans, Buy-to-Let (BTL), Bridging / Development broader specialist finance products. As part of the continued evolution of the Risk function, the business is now seeking to appoint a commercially minded and technically capable Credit Risk professional with strong analytical capability, IFRS9 knowledge and experience across portfolio risk, modelling and risk framework development. This position represents an excellent opportunity for an individual looking to play a genuinely influential role within a growing lending platform, working closely with senior leadership and governance committees while helping shape the future direction of portfolio risk oversight. Role Overview The successful individual will play a key role in the ongoing development, monitoring and enhancement of the organisation's credit risk framework, with particular focus across portfolio analytics, IFRS9 methodology, stress testing, impairment analysis and proactive risk identification. The role will suit an individual capable not only of producing high-quality analysis and reporting, but also interpreting portfolio trends, identifying emerging risks and helping drive meaningful risk-based decision making across the wider business. The position sits closely alongside the broader Second Line Risk function and will involve regular exposure to senior stakeholders, governance committees and strategic risk discussions. Key Responsibilities Monitor and assess the performance of the firm's HPP, BTL, Bridging and specialist lending portfolios, identifying emerging trends, concentration risks and early warning indicators. Support the development, enhancement and ongoing calibration of IFRS9 / Expected Credit Loss (ECL) methodologies and portfolio impairment frameworks. Contribute toward the design, implementation and refinement of credit risk models, stress testing frameworks and scenario analysis tools. Produce portfolio analytics, MI and risk reporting for Executive Committees, Credit Committees and Board-level governance forums. Assist in the ongoing development of credit risk policies, risk appetite frameworks and portfolio governance standards. Analyse arrears performance, delinquency trends, forbearance activity and portfolio migration behaviour to support proactive risk management decisions. Work closely with Underwriting, Finance, Compliance and Operations teams to ensure robust risk oversight across the lending lifecycle. Support risk-based decision making through meaningful interpretation of portfolio data and forward-looking risk indicators. Assist in the maintenance and development of enterprise risk registers, governance reporting and broader 2LoD oversight processes. Act as Secretariat support to Credit Committee and associated governance forums where required. Contribute toward regulatory and internal audit responses relating to portfolio risk, impairment modelling and governance controls. Support ongoing enhancement of risk frameworks as the business expands into additional lending and commercial finance sectors. Skills & Experience Required Experience within Credit Risk, Portfolio Risk, Risk Analytics or IFRS9-focused roles gained within banking, specialist lending, mortgages, real estate finance, challenger banking or wider financial services environments. Strong understanding of IFRS9 standards, Expected Credit Loss (ECL) methodologies and impairment modelling principles. Experience supporting or developing credit risk models, stress testing frameworks or scenario analysis processes. Strong analytical capability with the ability to interpret complex portfolio data and convert findings into meaningful commercial insight. Understanding of UK regulated lending environments including FCA expectations, governance standards and prudent risk management principles. Experience preparing senior-level risk reporting, committee packs and portfolio analysis documentation. Advanced Excel skills and exposure to portfolio analytics, data modelling or risk reporting tools. Strong communication skills with the confidence to engage with senior stakeholders across Risk, Finance and Lending functions. Highly organised with strong attention to detail and the ability to operate within a growing and evolving lending environment. Highly Desirable Exposure to property finance, bridging finance, specialist mortgages or buy-to-let lending. Experience operating within a Second Line of Defence (2LoD) framework. Exposure to SAS, SQL, Power BI, Python or other analytical / modelling tools. Experience contributing toward risk appetite frameworks, portfolio strategy or impairment governance. This is an excellent opportunity to join a well-capitalised lending platform at an important stage of its evolution. Please note this role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office maximum. We currently have employees in the office commuting into us from most areas including London, Northampton, Nottingham, Gloucester, Coventry, Birmingham, Stoke, Leicester, Derby.
Assets Manager required by an established Housing Association in Belfast Your new company The services of Hays have been retained by our client, an established Housing Association based in Belfast, to recruit an Assets Manager on a temporary contract basis for an initial period of c. 6 months with the possibility of further extension. It is envisaged that this role will be recruited by the Association on a permanent basis in due course. The Association currently manages a stock consisting of sheltered schemes and general needs homes. Your new role Reporting to the Operations Manager, you will provide an effective system of statutory compliance, planned, cyclical and response maintenance projects while ensuring accountability and probity in all regulatory and legislative requirements. To achieve this, you will: • Undertake regular analysis of contract performance, working closely with the senior management in identifying improvement activities using Key Performance Indicators and Management Information across the function.• In consultation with the Chief Executive and Operations Manager, implement and conduct an ongoing review of the Asset Management Strategy in accordance with strategic plans and stakeholder requirements.• Scope, plan and implement a programme of stock condition surveys and structural surveys, to ensure the Association retains real data regarding the physical attributes and condition of the housing portfolio and use this to compile relevant work programmes spanning 5, 10 and 30 year modelling.• Lead on the programming and monitoring of relevant actions arising from the stock condition survey programme to ensure all risks are addressed at suitable timeframes, by delivery teams and maintain and update an asset register.• Along with the Operations Manager, organise and maintain an annual programme of planned and cyclical maintenance based on Stock Condition Survey priorities.• Ensure the Association's registers/spreadsheets are updated on a weekly/monthly basis to reflect all works scheduled and works completed.• Develop a detailed understanding of all contracts and Service Level Agreements (SLA) within your scope of work.• Schedule, co-ordinate and chair all service review meetings to assess output specifications and recognise where compliance activity is absent or unsatisfactory and take appropriate action to resolve.• Monitor, review and report on the performance of all contractors and service providers.• Prepare monthly/quarterly technical reports for inclusion in reports to the CEO and Board.• Lead on procurement matters and to advise on such matters as required.• Collate property data to ensure response; planned and cyclical maintenance tenders contain current, relevant and comprehensive information.• Receive tenders and quotations, evaluate prices, check documents and prepare agreements and contracts in compliance with regulatory and legislative requirements in accordance with the Association's Procurement Policy. What you'll need to succeed To be considered for this role, you must possess: Experience in a building surveying, asset management, property management or construction related role within the last 5 years.Knowledge of the Regulatory framework associated with the management of residential buildings.Excellent ICT skills and experience of working with various IT packages and asset management databases to analyse data and produce complex statistical information.The ability to conduct detailed investigations, analysing and evaluating a broad range of data, identifying potential changes to the service and works programmes.Knowledge of stock condition surveys, stock databases and their ongoing management and development.Knowledge of the DfC Guide in respect of Social Housing Maintenance.Knowledge of NI Procurement Regulations. What you'll get in return This role offers an immediate start and the opportunity to take up a key role with an established Housing Association based in Belfast. It is envisaged that this role will be recruited on a permanent basis in due course. The initial temporary contract role might interest an individual who is seeking a contract role, but it may also offer good exposure to the post for an individual interested in securing the role on a permanent basis. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. #
May 19, 2026
Seasonal
Assets Manager required by an established Housing Association in Belfast Your new company The services of Hays have been retained by our client, an established Housing Association based in Belfast, to recruit an Assets Manager on a temporary contract basis for an initial period of c. 6 months with the possibility of further extension. It is envisaged that this role will be recruited by the Association on a permanent basis in due course. The Association currently manages a stock consisting of sheltered schemes and general needs homes. Your new role Reporting to the Operations Manager, you will provide an effective system of statutory compliance, planned, cyclical and response maintenance projects while ensuring accountability and probity in all regulatory and legislative requirements. To achieve this, you will: • Undertake regular analysis of contract performance, working closely with the senior management in identifying improvement activities using Key Performance Indicators and Management Information across the function.• In consultation with the Chief Executive and Operations Manager, implement and conduct an ongoing review of the Asset Management Strategy in accordance with strategic plans and stakeholder requirements.• Scope, plan and implement a programme of stock condition surveys and structural surveys, to ensure the Association retains real data regarding the physical attributes and condition of the housing portfolio and use this to compile relevant work programmes spanning 5, 10 and 30 year modelling.• Lead on the programming and monitoring of relevant actions arising from the stock condition survey programme to ensure all risks are addressed at suitable timeframes, by delivery teams and maintain and update an asset register.• Along with the Operations Manager, organise and maintain an annual programme of planned and cyclical maintenance based on Stock Condition Survey priorities.• Ensure the Association's registers/spreadsheets are updated on a weekly/monthly basis to reflect all works scheduled and works completed.• Develop a detailed understanding of all contracts and Service Level Agreements (SLA) within your scope of work.• Schedule, co-ordinate and chair all service review meetings to assess output specifications and recognise where compliance activity is absent or unsatisfactory and take appropriate action to resolve.• Monitor, review and report on the performance of all contractors and service providers.• Prepare monthly/quarterly technical reports for inclusion in reports to the CEO and Board.• Lead on procurement matters and to advise on such matters as required.• Collate property data to ensure response; planned and cyclical maintenance tenders contain current, relevant and comprehensive information.• Receive tenders and quotations, evaluate prices, check documents and prepare agreements and contracts in compliance with regulatory and legislative requirements in accordance with the Association's Procurement Policy. What you'll need to succeed To be considered for this role, you must possess: Experience in a building surveying, asset management, property management or construction related role within the last 5 years.Knowledge of the Regulatory framework associated with the management of residential buildings.Excellent ICT skills and experience of working with various IT packages and asset management databases to analyse data and produce complex statistical information.The ability to conduct detailed investigations, analysing and evaluating a broad range of data, identifying potential changes to the service and works programmes.Knowledge of stock condition surveys, stock databases and their ongoing management and development.Knowledge of the DfC Guide in respect of Social Housing Maintenance.Knowledge of NI Procurement Regulations. What you'll get in return This role offers an immediate start and the opportunity to take up a key role with an established Housing Association based in Belfast. It is envisaged that this role will be recruited on a permanent basis in due course. The initial temporary contract role might interest an individual who is seeking a contract role, but it may also offer good exposure to the post for an individual interested in securing the role on a permanent basis. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. #
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 19, 2026
Full time
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 18, 2026
Full time
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Description We are looking for an organised, proactive Client Support Coordinator to join YoungEducation. This is a key operational role supporting the delivery of services across Alternative Provision, centre-based tuition, online tuition, and home tuition. You will play a central role in ensuring that services run smoothly, efficiently, and to a high standard, supporting young people, families, schools, and local authorities. You will coordinate referrals, manage timetables, oversee reporting, and act as a main point of contact across multiple services. The role requires someone who is confident managing information, communicating clearly, and maintaining strong organisation in a fast-paced environment. The role Working closely with the Operations Manager, you will take ownership of the coordination and day-to-day delivery of programmes across the organisation. You will manage referrals and onboarding from initial enquiry through to placement, ensuring all information is accurate, complete, and shared appropriately. You will coordinate availability with tutors, service providers, and subcontractors, and ensure timetables are planned effectively and updated as needed. You will maintain oversight of attendance, engagement, and programme delivery, identifying any issues early and supporting appropriate action. You will also ensure that all reporting is completed to a high standard, reviewing submissions and ensuring they meet organisational, safeguarding, and commissioning expectations. A key part of the role is quality assurance. You will check reports from tutors, service providers, and subcontractors, ensuring they are clear, accurate, and professional. Where concerns arise whether related to quality, safeguarding, or performance you will escalate these appropriately to management. You will also be responsible for maintaining accurate data and systems, tracking performance, and supporting reporting for senior leadership. This includes identifying trends, risks, and areas for improvement across services. The role involves regular communication with a wide range of stakeholders, including schools, local authorities, families, and private clients. You will be expected to communicate confidently and professionally, both over the phone and via email, and ensure that important information is relayed clearly and accurately. You will contribute to the continuous improvement of systems and processes, helping to ensure consistency, efficiency, and high standards across the organisation. Key responsibilities Manage referrals, enquiries, and onboarding across all services Coordinate staff availability and timetabling Act as a point of contact for schools, local authorities, families, and private clients Monitor attendance, engagement, and programme delivery Oversee the completion and quality of reporting Check reports from tutors, service providers, and subcontractors Escalate any safeguarding, quality, or performance concerns to management Maintain accurate records and data systems Track performance and support reporting to senior leadership Support improvements to systems and processes About you You will have experience in education, tuition, or a similar environment, and be confident managing coordination and administrative responsibilities within a fast-paced setting. You will be highly organised, able to manage multiple priorities, and comfortable taking ownership of your workload. You will have excellent spoken and written English, strong communication skills, and be confident speaking with a range of stakeholders. You will also have strong IT skills, including Microsoft Office, and be comfortable working with data, systems, and reporting. You will be able to interpret information, identify issues, and support solutions in a practical and professional way. Desirable Experience working with schools or local authorities Understanding of EHCPs or SEND Experience attending EHCP reviews or multi-agency meetings What we offer 25 days annual leave plus bank holidays (33 total) Attractive employer pension scheme Ongoing professional development Opportunities for progression within a growing organisation Safeguarding Statement YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to: Enhanced DBS check Barred List check Two professional references Right to work in the UK
May 18, 2026
Full time
Description We are looking for an organised, proactive Client Support Coordinator to join YoungEducation. This is a key operational role supporting the delivery of services across Alternative Provision, centre-based tuition, online tuition, and home tuition. You will play a central role in ensuring that services run smoothly, efficiently, and to a high standard, supporting young people, families, schools, and local authorities. You will coordinate referrals, manage timetables, oversee reporting, and act as a main point of contact across multiple services. The role requires someone who is confident managing information, communicating clearly, and maintaining strong organisation in a fast-paced environment. The role Working closely with the Operations Manager, you will take ownership of the coordination and day-to-day delivery of programmes across the organisation. You will manage referrals and onboarding from initial enquiry through to placement, ensuring all information is accurate, complete, and shared appropriately. You will coordinate availability with tutors, service providers, and subcontractors, and ensure timetables are planned effectively and updated as needed. You will maintain oversight of attendance, engagement, and programme delivery, identifying any issues early and supporting appropriate action. You will also ensure that all reporting is completed to a high standard, reviewing submissions and ensuring they meet organisational, safeguarding, and commissioning expectations. A key part of the role is quality assurance. You will check reports from tutors, service providers, and subcontractors, ensuring they are clear, accurate, and professional. Where concerns arise whether related to quality, safeguarding, or performance you will escalate these appropriately to management. You will also be responsible for maintaining accurate data and systems, tracking performance, and supporting reporting for senior leadership. This includes identifying trends, risks, and areas for improvement across services. The role involves regular communication with a wide range of stakeholders, including schools, local authorities, families, and private clients. You will be expected to communicate confidently and professionally, both over the phone and via email, and ensure that important information is relayed clearly and accurately. You will contribute to the continuous improvement of systems and processes, helping to ensure consistency, efficiency, and high standards across the organisation. Key responsibilities Manage referrals, enquiries, and onboarding across all services Coordinate staff availability and timetabling Act as a point of contact for schools, local authorities, families, and private clients Monitor attendance, engagement, and programme delivery Oversee the completion and quality of reporting Check reports from tutors, service providers, and subcontractors Escalate any safeguarding, quality, or performance concerns to management Maintain accurate records and data systems Track performance and support reporting to senior leadership Support improvements to systems and processes About you You will have experience in education, tuition, or a similar environment, and be confident managing coordination and administrative responsibilities within a fast-paced setting. You will be highly organised, able to manage multiple priorities, and comfortable taking ownership of your workload. You will have excellent spoken and written English, strong communication skills, and be confident speaking with a range of stakeholders. You will also have strong IT skills, including Microsoft Office, and be comfortable working with data, systems, and reporting. You will be able to interpret information, identify issues, and support solutions in a practical and professional way. Desirable Experience working with schools or local authorities Understanding of EHCPs or SEND Experience attending EHCP reviews or multi-agency meetings What we offer 25 days annual leave plus bank holidays (33 total) Attractive employer pension scheme Ongoing professional development Opportunities for progression within a growing organisation Safeguarding Statement YoungEducation is committed to safeguarding and promoting the welfare of children and young people. All applicants are expected to share this commitment. This role is subject to: Enhanced DBS check Barred List check Two professional references Right to work in the UK
Group Facilities Manager - Client side opportunity - hybrid working - leisure sector - £50k salary Role PurposeYou will be joining a leisure company who are looking for a Group Facilities Manager who owns the maintenance and upkeep of all sites across the UK, ensuring every site operates safely and to our high standards.This role owns the performance, condition, and longevity of all physical assets across the group. The successful candidate will ensure every site is safe, fully operational, meticulously maintained, and presented to the high standards expected. Working closely with managers, regional leadership, and external contractors, the Group Facilities Manager will implement robust maintenance systems, control supplier performance, protect asset value, and ensure their sites operate reliably and efficiently at all times.This is a hands-on, senior operational role requiring strong leadership, commercial awareness, and proven experience managing facilities across a multi-site estate. The role is critical in supporting continued national expansion and delivering a consistent, premium customer experience across every location. Key Responsibilities1. Estate Ownership & Maintenance Control Take full responsibility for the condition, safety, and functionality of all sites.Build and manage a group-wide repairs & maintenance reporting system with all managers.Triage, prioritise, and resolve all reactive maintenance issues across the estate.Attend sites regularly and be physically present where problems need fixing.Ensure zero tolerance on long-outstanding issues. 2. Planned Preventative Maintenance (PPM)Design, implement, and continuously improve a group maintenance scheduleBuilding fabricMechanical & electrical systemsPlumbing & drainageHVAC & ventilationCatering and bar equipmentIT, CCTV, access control and WiFiBuild and maintain a central maintenance log for every site.Introduce service intervals, inspection regimes, and reporting templates. 3. Supplier Sourcing & Contract ManagementGo to market to source and appoint approved national and regional contractors, including:ElectricalPlumbingGeneral building & DIYCourt maintenance specialistsHVACFire & securityNegotiate call-out rates, SLAs, warranties, and retainer agreements.Create a preferred supplier framework with clear standards and response times.Manage performance, costs, and quality - remove underperforming suppliers quickly. 4. Asset, Warranty & O&M ManagementBuild and maintain an asset register across the group.Track and manage:Product warrantiesGuaranteesAftercare agreementsInstaller liabilitiesEnsure O&M manuals are created, stored, and kept up to date for every site.Own all handover documentation from new builds and refurbishments.Ensure sites operate assets in line with manufacturer requirements. 5. New Site Handover & Growth SupportLead on the facilities side of new site openings, including:SnaggingDefect managementSupplier aftercareWarranty setupO&M compilation 6. Cross-Functional SupportWork closely with managers to train them on reporting, basic checks, and asset care.Liaise with marketing where physical assets are required on site (signage, price boards, POS, promotional installs).Support operations and regional management with estate performance reporting.Assist with budgeting for maintenance and long-term capex planning. What We're Looking ForWe want someone who:Has 5+ years experience in multi-site facilities management (leisure, gyms, hospitality, retail, logistics, or sports facilities ideal).Is commercial, tough, organised, and decisive.Is used to running contractors, not being run by them.Is highly practical - understands buildings, M&E, and maintenance in the real world.Can build systems, but also roll their sleeves up.Is comfortable travelling, being on site, climbing ladders, and dealing with issues directly.Can implement standards and hold people accountable.Doesn't let problems drift. Core Skills & ExperienceMulti-site maintenance managementContractor sourcing & negotiationPlanned preventative maintenance systemsAsset and warranty managementBuilding services & general construction knowledgeHealth & safety awarenessBudget control and cost trackingStrong organisation and documentation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 18, 2026
Full time
Group Facilities Manager - Client side opportunity - hybrid working - leisure sector - £50k salary Role PurposeYou will be joining a leisure company who are looking for a Group Facilities Manager who owns the maintenance and upkeep of all sites across the UK, ensuring every site operates safely and to our high standards.This role owns the performance, condition, and longevity of all physical assets across the group. The successful candidate will ensure every site is safe, fully operational, meticulously maintained, and presented to the high standards expected. Working closely with managers, regional leadership, and external contractors, the Group Facilities Manager will implement robust maintenance systems, control supplier performance, protect asset value, and ensure their sites operate reliably and efficiently at all times.This is a hands-on, senior operational role requiring strong leadership, commercial awareness, and proven experience managing facilities across a multi-site estate. The role is critical in supporting continued national expansion and delivering a consistent, premium customer experience across every location. Key Responsibilities1. Estate Ownership & Maintenance Control Take full responsibility for the condition, safety, and functionality of all sites.Build and manage a group-wide repairs & maintenance reporting system with all managers.Triage, prioritise, and resolve all reactive maintenance issues across the estate.Attend sites regularly and be physically present where problems need fixing.Ensure zero tolerance on long-outstanding issues. 2. Planned Preventative Maintenance (PPM)Design, implement, and continuously improve a group maintenance scheduleBuilding fabricMechanical & electrical systemsPlumbing & drainageHVAC & ventilationCatering and bar equipmentIT, CCTV, access control and WiFiBuild and maintain a central maintenance log for every site.Introduce service intervals, inspection regimes, and reporting templates. 3. Supplier Sourcing & Contract ManagementGo to market to source and appoint approved national and regional contractors, including:ElectricalPlumbingGeneral building & DIYCourt maintenance specialistsHVACFire & securityNegotiate call-out rates, SLAs, warranties, and retainer agreements.Create a preferred supplier framework with clear standards and response times.Manage performance, costs, and quality - remove underperforming suppliers quickly. 4. Asset, Warranty & O&M ManagementBuild and maintain an asset register across the group.Track and manage:Product warrantiesGuaranteesAftercare agreementsInstaller liabilitiesEnsure O&M manuals are created, stored, and kept up to date for every site.Own all handover documentation from new builds and refurbishments.Ensure sites operate assets in line with manufacturer requirements. 5. New Site Handover & Growth SupportLead on the facilities side of new site openings, including:SnaggingDefect managementSupplier aftercareWarranty setupO&M compilation 6. Cross-Functional SupportWork closely with managers to train them on reporting, basic checks, and asset care.Liaise with marketing where physical assets are required on site (signage, price boards, POS, promotional installs).Support operations and regional management with estate performance reporting.Assist with budgeting for maintenance and long-term capex planning. What We're Looking ForWe want someone who:Has 5+ years experience in multi-site facilities management (leisure, gyms, hospitality, retail, logistics, or sports facilities ideal).Is commercial, tough, organised, and decisive.Is used to running contractors, not being run by them.Is highly practical - understands buildings, M&E, and maintenance in the real world.Can build systems, but also roll their sleeves up.Is comfortable travelling, being on site, climbing ladders, and dealing with issues directly.Can implement standards and hold people accountable.Doesn't let problems drift. Core Skills & ExperienceMulti-site maintenance managementContractor sourcing & negotiationPlanned preventative maintenance systemsAsset and warranty managementBuilding services & general construction knowledgeHealth & safety awarenessBudget control and cost trackingStrong organisation and documentation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared Job Title: Interim Head of Digital Operations INSIDE IR35 Day Rate - £500 per day Duration: 3-4 months (initial) Location: London, 2 Days Per week Start: ASAP Overview We're seeking an experienced Interim Head of Digital / IT Operations to stabilise and lead core technology operations across infrastructure and systems, within a Microsoft Azure environment. This is a hands-on leadership role focused on ensuring operational resilience, driving performance, and providing clear direction across digital operations during a critical period of change. Key Responsibilities Provide interim leadership across IT Operations, covering infrastructure & Systems Own the stability, performance, and security of a predominantly Azure-based cloud estate Lead and support teams across: Cloud Infrastructure (Azure) Systems / Enterprise Applications Service Operations / IT Support Assess current operating model and implement quick-win improvements to enhance reliability and efficiency Drive incident, problem, and change management maturity Ensure robust governance, monitoring, and reporting across services Partner with senior stakeholders to align operations with wider digital and transformation objectives Manage third-party vendors and service providers, ensuring delivery against SLAs Support ongoing or planned cloud optimisation / migration initiatives. Key Skills & Experience Proven experience operating at Head of / Director level in Digital or IT Operations (interim exposure preferred) Strong background in cloud-first environments, particularly Microsoft Azure Deep understanding of: Infrastructure operations (cloud & hybrid) IT service management (e.g. ITIL frameworks) Track record of stabilising or transforming underperforming operations Comfortable operating in ambiguous, fast-paced environments with immediate impact expected Strong stakeholder management - able to engage at exec level and translate technical issues into business impact Experience managing third-party vendors and outsourced services Desirable Familiarity with security and compliance frameworks in cloud environments Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared
May 18, 2026
Contractor
Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared Job Title: Interim Head of Digital Operations INSIDE IR35 Day Rate - £500 per day Duration: 3-4 months (initial) Location: London, 2 Days Per week Start: ASAP Overview We're seeking an experienced Interim Head of Digital / IT Operations to stabilise and lead core technology operations across infrastructure and systems, within a Microsoft Azure environment. This is a hands-on leadership role focused on ensuring operational resilience, driving performance, and providing clear direction across digital operations during a critical period of change. Key Responsibilities Provide interim leadership across IT Operations, covering infrastructure & Systems Own the stability, performance, and security of a predominantly Azure-based cloud estate Lead and support teams across: Cloud Infrastructure (Azure) Systems / Enterprise Applications Service Operations / IT Support Assess current operating model and implement quick-win improvements to enhance reliability and efficiency Drive incident, problem, and change management maturity Ensure robust governance, monitoring, and reporting across services Partner with senior stakeholders to align operations with wider digital and transformation objectives Manage third-party vendors and service providers, ensuring delivery against SLAs Support ongoing or planned cloud optimisation / migration initiatives. Key Skills & Experience Proven experience operating at Head of / Director level in Digital or IT Operations (interim exposure preferred) Strong background in cloud-first environments, particularly Microsoft Azure Deep understanding of: Infrastructure operations (cloud & hybrid) IT service management (e.g. ITIL frameworks) Track record of stabilising or transforming underperforming operations Comfortable operating in ambiguous, fast-paced environments with immediate impact expected Strong stakeholder management - able to engage at exec level and translate technical issues into business impact Experience managing third-party vendors and outsourced services Desirable Familiarity with security and compliance frameworks in cloud environments Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared
Network & Planning Manager £ + Benefits Merseyside Are you someone who thrives in a fast-paced, time-critical transport environment where accuracy and control are everything? We're working with a growing logistics operation looking to strengthen their pallet network function with the appointment of a Network & Planning Manager. This is a hands-on role sitting at the centre of outbound operations, ensuring pallets are planned, processed and executed with precision. This opportunity would suit either an experienced pallet network professional ready to take ownership, or a strong Coordinator looking to step up into a more senior position. This is a site-based role Monday-Friday 9am-6pm. Role Profile You will take responsibility for the day-to-day running and improvement of a busy pallet network operation, managing outbound planning, trunking alignment and overall service performance. Working closely with transport, warehouse and customer service teams, you will ensure shipments move efficiently through the network while maintaining high levels of accuracy and compliance. This is a high-volume, time-sensitive environment with c.240 pallets outbound daily plus trunking returns, requiring someone who can bring structure, control and a proactive approach to problem solving. You'll also play a key role in improving visibility, reducing cost leakage and tightening processes across the network. Key Responsibilities Manage outbound pallet network planning, including manifesting and trunking deadlines. Monitor daily performance and resolve issues quickly to maintain service levels. Improve operational control, reducing errors, rework and avoidable failures. Handle claims, shortages and damages, ensuring strong investigation and evidence processes. Work closely with internal teams to ensure smooth coordination across operations. Drive improvements in planning visibility, moving the operation from reactive to forward-planned and controlled Act as the key point of contact for network-related escalations, both internal and external Build strong relationships across a multi-depot network environment. Analyse data and trends to identify root causes and drive improvements. Maintain compliance with network standards and minimise fines or chargebacks. Key Skills & Experience Previous experience within a pallet network depot environment is essential. Strong understanding of outbound planning, scanning and trunking processes. Experience working within time-critical, high-volume transport operations. Knowledge of claims handling, compliance and network performance metrics. Confident using transport systems, reporting tools and Excel. Strong communicator with the ability to build relationships across multiple depots. Ability to make commercial decisions under pressure. Experience working with KPIs and service level reporting. Strong ownership mindset with the ability to work independently High attention to detail and a focus on continuous improvement. Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit
May 17, 2026
Full time
Network & Planning Manager £ + Benefits Merseyside Are you someone who thrives in a fast-paced, time-critical transport environment where accuracy and control are everything? We're working with a growing logistics operation looking to strengthen their pallet network function with the appointment of a Network & Planning Manager. This is a hands-on role sitting at the centre of outbound operations, ensuring pallets are planned, processed and executed with precision. This opportunity would suit either an experienced pallet network professional ready to take ownership, or a strong Coordinator looking to step up into a more senior position. This is a site-based role Monday-Friday 9am-6pm. Role Profile You will take responsibility for the day-to-day running and improvement of a busy pallet network operation, managing outbound planning, trunking alignment and overall service performance. Working closely with transport, warehouse and customer service teams, you will ensure shipments move efficiently through the network while maintaining high levels of accuracy and compliance. This is a high-volume, time-sensitive environment with c.240 pallets outbound daily plus trunking returns, requiring someone who can bring structure, control and a proactive approach to problem solving. You'll also play a key role in improving visibility, reducing cost leakage and tightening processes across the network. Key Responsibilities Manage outbound pallet network planning, including manifesting and trunking deadlines. Monitor daily performance and resolve issues quickly to maintain service levels. Improve operational control, reducing errors, rework and avoidable failures. Handle claims, shortages and damages, ensuring strong investigation and evidence processes. Work closely with internal teams to ensure smooth coordination across operations. Drive improvements in planning visibility, moving the operation from reactive to forward-planned and controlled Act as the key point of contact for network-related escalations, both internal and external Build strong relationships across a multi-depot network environment. Analyse data and trends to identify root causes and drive improvements. Maintain compliance with network standards and minimise fines or chargebacks. Key Skills & Experience Previous experience within a pallet network depot environment is essential. Strong understanding of outbound planning, scanning and trunking processes. Experience working within time-critical, high-volume transport operations. Knowledge of claims handling, compliance and network performance metrics. Confident using transport systems, reporting tools and Excel. Strong communicator with the ability to build relationships across multiple depots. Ability to make commercial decisions under pressure. Experience working with KPIs and service level reporting. Strong ownership mindset with the ability to work independently High attention to detail and a focus on continuous improvement. Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit
Business Development Manager / Sales Manager- London, South East & Midlands territory. Fire & Security Systems Our client is a well-established and growing fire and security solutions provider delivering installation, service, maintenance and compliance-led support to commercial, multi-site and national customers across the UK. Due to continued growth, they are now looking to appoint a commercially driven Business Development Manager / Sales Manager to focus on new business acquisition across London, the South East and up to the Midlands. This is a true hunter role for a sales professional who knows how to prospect, qualify, build pipeline, influence stakeholders and close profitable fire and security contracts. Most client meetings are conducted virtually, so travel is limited, although occasional face-to-face meetings, site visits and key client presentations will be required across the region. The Role As Business Development Manager / Sales Manager, you will be responsible for identifying, developing and converting new business opportunities across commercial, multi-site and facilities-led environments. This is not a passive account management role. The successful candidate will be expected to self generate opportunities, target new logos, build relationships with key decision makers and drive revenue growth through a disciplined, consultative and results led sales approach. You will sell a broad fire and security proposition, including installation, service, maintenance and compliance solutions. Core Solutions You will be promoting a full range of fire and security services, including: Fire detection and alarm systems, CCTV and video surveillance solutions, Access control systems, Intruder alarms, Planned preventative maintenance contracts, Reactive maintenance and repairs, Compliance led service agreements, Multi-site fire and security support, National account service delivery Key Responsibilities Generate new business opportunities through outbound prospecting, warm leads, referrals, networking and strategic target account mapping Develop a robust sales pipeline across London, the South East and the Midlands Identify and engage decision makers including Facilities Managers, Property Directors, Compliance Managers, Procurement Teams, Operations Directors and business owners Sell fire and security solutions into commercial, property, retail, logistics, healthcare, education, industrial and multi-site environments Conduct discovery calls, needs analysis and commercial qualification Understand client pain points around compliance, supplier consolidation, SLA performance, response times, risk management and service delivery Create tailored proposals and commercially sound solutions Manage the full sales cycle from initial contact through to proposal, negotiation, close and handover Maintain accurate CRM records, pipeline reporting, forecasting and sales activity data Negotiate contract values, service agreements, maintenance packages and project opportunities Work closely with internal operations, engineering and service teams to ensure smooth mobilisation Achieve and exceed agreed revenue, margin and new business targets What we are looking for We are looking for a driven, credible and resilient sales professional with a proven background in B2B new business development within the Fire & Security sector The ideal candidate will have: Proven experience in new business sales A strong hunter mentality and the ability to self generate leads Experience selling fire and security, life safety, compliance, FM, M&E, building services or technical service solutions A track record of winning new customers and developing profitable accounts Strong understanding of maintenance contracts, service agreements, PPMs, SLAs and compliance led sales Confidence selling to senior stakeholders, procurement teams and operational decision makers Ability to sell value, service quality and risk reduction rather than purely price Excellent pipeline management and CRM discipline Strong commercial awareness around margin, recurring revenue, contract value and mobilisation A consultative, solution-led sales style Comfort working remotely and conducting the majority of client meetings virtually This is an excellent opportunity to join a growing fire and security business with a strong technical proposition, established infrastructure and a clear appetite for growth. The successful candidate will have autonomy to develop their territory, build a strong pipeline and win meaningful contracts across sectors where compliance, life safety, asset protection and service reliability are critical. You will be joining a business that can support national and multi-site customers while still offering a responsive, service-led approach. Apply now for immediate consideration!
May 15, 2026
Full time
Business Development Manager / Sales Manager- London, South East & Midlands territory. Fire & Security Systems Our client is a well-established and growing fire and security solutions provider delivering installation, service, maintenance and compliance-led support to commercial, multi-site and national customers across the UK. Due to continued growth, they are now looking to appoint a commercially driven Business Development Manager / Sales Manager to focus on new business acquisition across London, the South East and up to the Midlands. This is a true hunter role for a sales professional who knows how to prospect, qualify, build pipeline, influence stakeholders and close profitable fire and security contracts. Most client meetings are conducted virtually, so travel is limited, although occasional face-to-face meetings, site visits and key client presentations will be required across the region. The Role As Business Development Manager / Sales Manager, you will be responsible for identifying, developing and converting new business opportunities across commercial, multi-site and facilities-led environments. This is not a passive account management role. The successful candidate will be expected to self generate opportunities, target new logos, build relationships with key decision makers and drive revenue growth through a disciplined, consultative and results led sales approach. You will sell a broad fire and security proposition, including installation, service, maintenance and compliance solutions. Core Solutions You will be promoting a full range of fire and security services, including: Fire detection and alarm systems, CCTV and video surveillance solutions, Access control systems, Intruder alarms, Planned preventative maintenance contracts, Reactive maintenance and repairs, Compliance led service agreements, Multi-site fire and security support, National account service delivery Key Responsibilities Generate new business opportunities through outbound prospecting, warm leads, referrals, networking and strategic target account mapping Develop a robust sales pipeline across London, the South East and the Midlands Identify and engage decision makers including Facilities Managers, Property Directors, Compliance Managers, Procurement Teams, Operations Directors and business owners Sell fire and security solutions into commercial, property, retail, logistics, healthcare, education, industrial and multi-site environments Conduct discovery calls, needs analysis and commercial qualification Understand client pain points around compliance, supplier consolidation, SLA performance, response times, risk management and service delivery Create tailored proposals and commercially sound solutions Manage the full sales cycle from initial contact through to proposal, negotiation, close and handover Maintain accurate CRM records, pipeline reporting, forecasting and sales activity data Negotiate contract values, service agreements, maintenance packages and project opportunities Work closely with internal operations, engineering and service teams to ensure smooth mobilisation Achieve and exceed agreed revenue, margin and new business targets What we are looking for We are looking for a driven, credible and resilient sales professional with a proven background in B2B new business development within the Fire & Security sector The ideal candidate will have: Proven experience in new business sales A strong hunter mentality and the ability to self generate leads Experience selling fire and security, life safety, compliance, FM, M&E, building services or technical service solutions A track record of winning new customers and developing profitable accounts Strong understanding of maintenance contracts, service agreements, PPMs, SLAs and compliance led sales Confidence selling to senior stakeholders, procurement teams and operational decision makers Ability to sell value, service quality and risk reduction rather than purely price Excellent pipeline management and CRM discipline Strong commercial awareness around margin, recurring revenue, contract value and mobilisation A consultative, solution-led sales style Comfort working remotely and conducting the majority of client meetings virtually This is an excellent opportunity to join a growing fire and security business with a strong technical proposition, established infrastructure and a clear appetite for growth. The successful candidate will have autonomy to develop their territory, build a strong pipeline and win meaningful contracts across sectors where compliance, life safety, asset protection and service reliability are critical. You will be joining a business that can support national and multi-site customers while still offering a responsive, service-led approach. Apply now for immediate consideration!
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 15, 2026
Full time
Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Cyber Security Project Manager Location: Remote Pay Rate: Circa 450 Per Day Outside IR35 I am working with a long-standing client who are one of the nation's leading solutions companies on an exciting Cyber Security Project Manager Opportunity with the telecommunications sector. This is an exciting opportunity to be at the forefront of large-scale security transformation projects, driving measurable risk reduction and regulatory alignment across highly regulated environments. About the Role. As Cyber Security Project Manager, you will oversee end-to-end delivery of security projects across multiple workstreams, ensuring they are scoped, planned, executed, and closed in line with agreed objectives, budgets, and timelines. You will coordinate cross-functional teams, vendors, and senior stakeholders to embed robust security controls and improve security posture. Your work will directly influence how large telecoms providers protect critical infrastructure, customer data, and digital services. Responsibilities Lead the full cyber security project Develop and maintain detailed project plans, roadmaps, and delivery milestones. Coordinate cross-functional teams (security, infrastructure, networks, operations, compliance, vendors) Manage project risks, issues, dependencies, and change controls. Drive implementation of security controls and capabilities aligned to frameworks. Prepare and present clear project status reports, dashboards and updates. Ensure projects adhere to agreed governance, quality standards, and regulatory requirements. Facilitate Agile and hybrid methodologies to maintain delivery momentum. Key Requirements Proven experience as a Cyber Security Project Manager delivering complex security projects end-to-end. Strong background managing projects within major telecommunications companies (e.g. Verizon, Vodafone, BT or similar). Demonstrable experience managing cyber security initiatives such as security controls implementation, security tooling rollouts, or risk remediation programmes. Solid understanding of information security frameworks and standards (e.g. ISO 27001, NIST). Strong track record in risk assessment, risk mitigation planning, and embedding risk management into project delivery. If you are an experienced Cyber Security Project Manager with a telecoms background and are ready to lead high-impact security projects for a global solutions provider, please get in touch to find out more. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
May 15, 2026
Contractor
Cyber Security Project Manager Location: Remote Pay Rate: Circa 450 Per Day Outside IR35 I am working with a long-standing client who are one of the nation's leading solutions companies on an exciting Cyber Security Project Manager Opportunity with the telecommunications sector. This is an exciting opportunity to be at the forefront of large-scale security transformation projects, driving measurable risk reduction and regulatory alignment across highly regulated environments. About the Role. As Cyber Security Project Manager, you will oversee end-to-end delivery of security projects across multiple workstreams, ensuring they are scoped, planned, executed, and closed in line with agreed objectives, budgets, and timelines. You will coordinate cross-functional teams, vendors, and senior stakeholders to embed robust security controls and improve security posture. Your work will directly influence how large telecoms providers protect critical infrastructure, customer data, and digital services. Responsibilities Lead the full cyber security project Develop and maintain detailed project plans, roadmaps, and delivery milestones. Coordinate cross-functional teams (security, infrastructure, networks, operations, compliance, vendors) Manage project risks, issues, dependencies, and change controls. Drive implementation of security controls and capabilities aligned to frameworks. Prepare and present clear project status reports, dashboards and updates. Ensure projects adhere to agreed governance, quality standards, and regulatory requirements. Facilitate Agile and hybrid methodologies to maintain delivery momentum. Key Requirements Proven experience as a Cyber Security Project Manager delivering complex security projects end-to-end. Strong background managing projects within major telecommunications companies (e.g. Verizon, Vodafone, BT or similar). Demonstrable experience managing cyber security initiatives such as security controls implementation, security tooling rollouts, or risk remediation programmes. Solid understanding of information security frameworks and standards (e.g. ISO 27001, NIST). Strong track record in risk assessment, risk mitigation planning, and embedding risk management into project delivery. If you are an experienced Cyber Security Project Manager with a telecoms background and are ready to lead high-impact security projects for a global solutions provider, please get in touch to find out more. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Role Purpose You will be joining a leisure company who are looking for a Group Facilities Manager who is responsible for the maintenance and upkeep of all sites across the UK, ensuring every site operates safely and to high standards. This role owns the performance, condition, and longevity of all physical assets across the group. The successful candidate will ensure every site is safe, fully operational, meticulously maintained, and presented to the high standards expected. Working closely with managers, regional leadership, and external contractors, the Group Facilities Manager will implement robust maintenance systems, control supplier performance, protect asset value, and ensure their sites operate reliably and efficiently at all times. This is a hands-on, senior operational role requiring strong leadership, commercial awareness, and proven experience managing facilities across a multi-site estate. The role is critical in supporting continued national expansion and delivering a consistent, premium customer experience across every location. Key Responsibilities1. Estate Ownership & Maintenance Control Take full responsibility for the condition, safety, and functionality of all sites. Build and manage a group-wide repairs & maintenance reporting system with all managers. Triage, prioritise, and resolve all reactive maintenance issues across the estate. Attend sites regularly and be physically present where problems need fixing. Ensure zero tolerance on long-outstanding issues. 2. Planned Preventative Maintenance (PPM) Design, implement, and continuously improve a group maintenance schedule Building fabric Mechanical & electrical systems Plumbing & drainage HVAC & ventilation Catering and bar equipment IT, CCTV, access control and WiFi Build and maintain a central maintenance log for every site. Introduce service intervals, inspection regimes, and reporting templates. 3. Supplier Sourcing & Contract Management Go to market to source and appoint approved national and regional contractors, including: Electrical Plumbing General building & DIY Court maintenance specialists HVAC Fire & security Negotiate call-out rates, SLAs, warranties, and retainer agreements. Create a preferred supplier framework with clear standards and response times. Manage performance, costs, and quality - remove underperforming suppliers quickly. 4. Asset, Warranty & O&M Management Build and maintain an asset register across the group. Track and manage: Product warranties Guarantees Aftercare agreements Installer liabilities Ensure O&M manuals are created, stored, and kept up to date for every site. Own all handover documentation from new builds and refurbishments. Ensure sites operate assets in line with manufacturer requirements. 5. New Site Handover & Growth Support Lead on the facilities side of new site openings, including: Snagging Defect management Supplier aftercare Warranty setup O&M compilation 6. Cross-Functional Support Work closely with managers to train them on reporting, basic checks, and asset care. Liaise with marketing where physical assets are required on site (signage, price boards, POS, promotional installs). Support operations and regional management with estate performance reporting. Assist with budgeting for maintenance and long-term capex planning. What We're Looking ForWe want someone who: Has 5+ years experience in multi-site facilities management (leisure, gyms, hospitality, retail, logistics, or sports facilities ideal). Is commercial, tough, organised, and decisive. Is used to running contractors, not being run by them. Is highly practical - understands buildings, M&E, and maintenance in the real world. Can build systems, but also roll their sleeves up. Is comfortable travelling, being on site, climbing ladders, and dealing with issues directly. Can implement standards and hold people accountable. Doesn't let problems drift. Core Skills & Experience Multi-site maintenance management Contractor sourcing & negotiation Planned preventative maintenance systems Asset and warranty management Building services & general construction knowledge Health & safety awareness Budget control and cost tracking Strong organisation and documentation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 15, 2026
Full time
Role Purpose You will be joining a leisure company who are looking for a Group Facilities Manager who is responsible for the maintenance and upkeep of all sites across the UK, ensuring every site operates safely and to high standards. This role owns the performance, condition, and longevity of all physical assets across the group. The successful candidate will ensure every site is safe, fully operational, meticulously maintained, and presented to the high standards expected. Working closely with managers, regional leadership, and external contractors, the Group Facilities Manager will implement robust maintenance systems, control supplier performance, protect asset value, and ensure their sites operate reliably and efficiently at all times. This is a hands-on, senior operational role requiring strong leadership, commercial awareness, and proven experience managing facilities across a multi-site estate. The role is critical in supporting continued national expansion and delivering a consistent, premium customer experience across every location. Key Responsibilities1. Estate Ownership & Maintenance Control Take full responsibility for the condition, safety, and functionality of all sites. Build and manage a group-wide repairs & maintenance reporting system with all managers. Triage, prioritise, and resolve all reactive maintenance issues across the estate. Attend sites regularly and be physically present where problems need fixing. Ensure zero tolerance on long-outstanding issues. 2. Planned Preventative Maintenance (PPM) Design, implement, and continuously improve a group maintenance schedule Building fabric Mechanical & electrical systems Plumbing & drainage HVAC & ventilation Catering and bar equipment IT, CCTV, access control and WiFi Build and maintain a central maintenance log for every site. Introduce service intervals, inspection regimes, and reporting templates. 3. Supplier Sourcing & Contract Management Go to market to source and appoint approved national and regional contractors, including: Electrical Plumbing General building & DIY Court maintenance specialists HVAC Fire & security Negotiate call-out rates, SLAs, warranties, and retainer agreements. Create a preferred supplier framework with clear standards and response times. Manage performance, costs, and quality - remove underperforming suppliers quickly. 4. Asset, Warranty & O&M Management Build and maintain an asset register across the group. Track and manage: Product warranties Guarantees Aftercare agreements Installer liabilities Ensure O&M manuals are created, stored, and kept up to date for every site. Own all handover documentation from new builds and refurbishments. Ensure sites operate assets in line with manufacturer requirements. 5. New Site Handover & Growth Support Lead on the facilities side of new site openings, including: Snagging Defect management Supplier aftercare Warranty setup O&M compilation 6. Cross-Functional Support Work closely with managers to train them on reporting, basic checks, and asset care. Liaise with marketing where physical assets are required on site (signage, price boards, POS, promotional installs). Support operations and regional management with estate performance reporting. Assist with budgeting for maintenance and long-term capex planning. What We're Looking ForWe want someone who: Has 5+ years experience in multi-site facilities management (leisure, gyms, hospitality, retail, logistics, or sports facilities ideal). Is commercial, tough, organised, and decisive. Is used to running contractors, not being run by them. Is highly practical - understands buildings, M&E, and maintenance in the real world. Can build systems, but also roll their sleeves up. Is comfortable travelling, being on site, climbing ladders, and dealing with issues directly. Can implement standards and hold people accountable. Doesn't let problems drift. Core Skills & Experience Multi-site maintenance management Contractor sourcing & negotiation Planned preventative maintenance systems Asset and warranty management Building services & general construction knowledge Health & safety awareness Budget control and cost tracking Strong organisation and documentation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
The Management Recruitment Group
Haywards Heath, Sussex
Lead a complex, nationally significant estate in one of the UK s most inspiring environments. Royal Botanic Gardens, Kew (RBG Kew) is seeking to appoint a Senior Estates Manager at Wakehurst to provide strategic and operational leadership across a unique and diverse estate. This is a senior role with responsibility for delivering high-quality Estates services across planned and reactive maintenance, asset management, compliance, sustainability, and facilities management within a heritage and visitor-facing environment. Reporting to the Head of Estates Operations & Maintenance, you will play a pivotal role in ensuring the safe, compliant, and resilient operation of the Wakehurst site, supporting capital projects, historic assets, and long-term sustainability objectives. You will lead multidisciplinary teams and external partners, embedding a culture of excellence in service delivery, customer experience, and continuous improvement. As Senior Estates Manager, you will act as a key internal stakeholder, working closely with scientific, visitor operations, conservation, and capital development colleagues to ensure Estates services enable the organisation s mission to protect plants and fungi for the benefit of people and the planet. Key Responsibilities • Provide strategic and operational leadership for all Estates services, including PPM, reactive maintenance, asset management, and hard and soft FM • Ensure full compliance with health & safety legislation, statutory requirements, and best practice across a complex, mixed-use estate • Lead, motivate, and develop in-house teams and manage contractor and supplier performance across multiple disciplines • Support capital projects, sustainability initiatives, utilities management, and critical building systems • Develop and implement robust maintenance and lifecycle strategies that support historic and heritage assets • Build strong relationships with internal stakeholders and deliver customer-focused, resilient Estates solutions • Oversee Estates budgets, performance reporting, and continuous improvement activity About You You will bring significant experience leading Estates or Facilities Management operations within a complex environment, ideally across large or multi-disciplinary sites. You will have strong technical knowledge of building services and infrastructure, alongside a proven track record in contractor management, compliance, and operational leadership. You will demonstrate: • Degree-level qualification in Building or Facilities Management, or equivalent professional experience • Proven success managing medium to large Estates or maintenance operations • Strong expertise in health & safety, statutory compliance, and contractor performance management • Experience developing maintenance strategies and supporting historic or heritage buildings • A collaborative, consultative leadership style with excellent stakeholder engagement skills • Strategic operational thinking combined with hands-on delivery focus Why Join Us? This is a rare opportunity to take on a senior Estates leadership role within a world-renowned organisation and UNESCO World Heritage context. You will contribute directly to RBG Kew s global mission, working in a values-driven organisation that champions sustainability, inclusion, learning, and long-term impact. Alongside meaningful work, you will benefit from a comprehensive benefits package, including generous annual leave, flexible working, a competitive pension, wellbeing support, and access to the exceptional gardens at Kew and Wakehurst. The role is based at Wakehurst, with the option of regular home working subject to operational requirements. The closing date for applications is Sunday 3rd May 2026
May 14, 2026
Full time
Lead a complex, nationally significant estate in one of the UK s most inspiring environments. Royal Botanic Gardens, Kew (RBG Kew) is seeking to appoint a Senior Estates Manager at Wakehurst to provide strategic and operational leadership across a unique and diverse estate. This is a senior role with responsibility for delivering high-quality Estates services across planned and reactive maintenance, asset management, compliance, sustainability, and facilities management within a heritage and visitor-facing environment. Reporting to the Head of Estates Operations & Maintenance, you will play a pivotal role in ensuring the safe, compliant, and resilient operation of the Wakehurst site, supporting capital projects, historic assets, and long-term sustainability objectives. You will lead multidisciplinary teams and external partners, embedding a culture of excellence in service delivery, customer experience, and continuous improvement. As Senior Estates Manager, you will act as a key internal stakeholder, working closely with scientific, visitor operations, conservation, and capital development colleagues to ensure Estates services enable the organisation s mission to protect plants and fungi for the benefit of people and the planet. Key Responsibilities • Provide strategic and operational leadership for all Estates services, including PPM, reactive maintenance, asset management, and hard and soft FM • Ensure full compliance with health & safety legislation, statutory requirements, and best practice across a complex, mixed-use estate • Lead, motivate, and develop in-house teams and manage contractor and supplier performance across multiple disciplines • Support capital projects, sustainability initiatives, utilities management, and critical building systems • Develop and implement robust maintenance and lifecycle strategies that support historic and heritage assets • Build strong relationships with internal stakeholders and deliver customer-focused, resilient Estates solutions • Oversee Estates budgets, performance reporting, and continuous improvement activity About You You will bring significant experience leading Estates or Facilities Management operations within a complex environment, ideally across large or multi-disciplinary sites. You will have strong technical knowledge of building services and infrastructure, alongside a proven track record in contractor management, compliance, and operational leadership. You will demonstrate: • Degree-level qualification in Building or Facilities Management, or equivalent professional experience • Proven success managing medium to large Estates or maintenance operations • Strong expertise in health & safety, statutory compliance, and contractor performance management • Experience developing maintenance strategies and supporting historic or heritage buildings • A collaborative, consultative leadership style with excellent stakeholder engagement skills • Strategic operational thinking combined with hands-on delivery focus Why Join Us? This is a rare opportunity to take on a senior Estates leadership role within a world-renowned organisation and UNESCO World Heritage context. You will contribute directly to RBG Kew s global mission, working in a values-driven organisation that champions sustainability, inclusion, learning, and long-term impact. Alongside meaningful work, you will benefit from a comprehensive benefits package, including generous annual leave, flexible working, a competitive pension, wellbeing support, and access to the exceptional gardens at Kew and Wakehurst. The role is based at Wakehurst, with the option of regular home working subject to operational requirements. The closing date for applications is Sunday 3rd May 2026
