Job Title: Guest Relations Manager Location: Headcorn, Kent - Own transport required Salary: £33,000 - £36,000 per annum Job Type: Permanent, Full Time About us: The Big Cat Sanctuary is one of the UK's most remarkable conservation destinations. Our mission is to protect wild cats and their habitats through Conservation, Rescue, Welfare, Breeding, and Education. Our guests don't just visit, they come for experiences that are genuinely unlike anything else, and the standard of hospitality they receive needs to reflect that. This is an intimate, premium setting where quality takes precedence over volume, and every guest experience is carefully delivered, remembered, and shared. About the role: Overseeing the on-site guest journey at the Big Cat Sanctuary from arrival through to departure, ensuring every guest receives an exceptional, personalised 5-star experience from the moment they arrive. The Guest Relations Manager leads the Guest Relations team, works hand-in-hand with the Keeper team to deliver our wildlife experiences, and coordinates closely with the Restaurant, Kitchen, Housekeeping and Reservations to ensure every product we offer is executed seamlessly and to the very highest standard. An integral part of the role is developing and motivating the Guest Relations Supervisor and Guest Relations Hosts, embedding consistent standards and a genuine passion for what makes the Big Cat Sanctuary special. Key areas of responsibilities Service Delivery Own the on-site guest journey across all Big Cat Sanctuary products, covering big cat encounters, guided tours, photo days, afternoon teas, lodge stays and special events, ensuring every touchpoint reflects our standards Liaise closely with the Keeper team to coordinate encounter/tour timings, group flow and daily scheduling, ensuring wildlife experiences run smoothly/safely Ensure photo days are coordinated and delivered to a high standard, with guests well briefed, supported and looked after throughout Oversee day guest experiences from check-in to departure, proactively managing group sizes, timings and on-site flow Work with Housekeeping Supervisor to ensure lodges are presented and ready to 5-star standard ahead of every arrival with welcome touches in place Coordinate with Kitchen/Restaurant teams around afternoon tea service, lodge dining and any food-related elements of the guest experience Handle guest feedback, concerns and complaints promptly and professionally, resolving issues with care/efficiency Team Support & Leadership Lead/manage Guest Relations team, including the Supervisor, Day Experience and Experience Hosts Support the planning and on-the-day delivery of events, ensuring Guest Relations team are briefed, prepared and represent Big Cat Sanctuary Oversee rota management and scheduling for the Guest Relations team to ensure appropriate cover at all times, including evenings, weekends & bank holidays Foster strong, collaborative working relationships across all departments, including Kitchen, Restaurant, Reservations, Housekeeping, Keepers and the wider team Coordinate/lead regular team meetings, ensuring agreed actions completed within set timeframes Guest Experience Monitor/act on online reviews and guest satisfaction data; implement improvements where required Identify/capitalise on upselling opportunities, including bolt-on experiences, add-ons and upgrades across all products Managing mystery shopper programmes, responding to online reviews and acting on feedback and comments to constantly strive/improve service standards Operational Tasks Manage recruitment, induction, training and ongoing development of the Guest Relations team Complete 1:1s, reviews and direct reports appraisals, maintaining accurate/useful staff records Work Health & Safety Procedures and Protocols, ensuring all Guest Relations staff do the same Assist other Big Cat Sanctuary departments, as and when required About you: Previous experience in a similar role with hands on leadership/managerial responsibilities Demonstrate a genuine commitment to delivering outstanding, personalised service, with a natural instinct for anticipating guest needs and exceeding expectations Demonstrates the confidence and presence to lead and inspire the team, maintaining high standards with a calm and fair approach Professional presence and confidence Team-oriented with the ability to collaborate across departments Maintain strong attention to detail and a proactive mindset, ensuring all preparations and service standards are consistently met and exceeded Genuine flexibility, weekends and Bank Holidays are a core and regular part of this role Full, clean driving licence and access to own transport Eligibility to live and work in the UK (proof required as part of the recruitment process) What we offer: - £33,000 - £36,000 per annum, dependent on experience - 40 hours per week, 10 shifts over 14 days, straight 8-hour shifts between 07:00 and 22:00 - 28 days paid annual leave, plus Christmas Day off as standard - Free access to Big Cat Sanctuary and a network of UK and European zoos and wildlife collections - Staff discounts and a genuinely special working environment, supporting a charity with a real conservation mission Please click on the APPLY button to send your CV and Cover Letter for this role. The Big Cat Sanctuary is an equal opportunities employer and welcomes applications from all backgrounds. Candidates with experience of; Guest Services Supervisor, Customer Service Manager, Hospitality Manager, Client Services Executive, Front of House Manager, Visitor Services Manager also be considered for this role.
Jun 24, 2026
Full time
Job Title: Guest Relations Manager Location: Headcorn, Kent - Own transport required Salary: £33,000 - £36,000 per annum Job Type: Permanent, Full Time About us: The Big Cat Sanctuary is one of the UK's most remarkable conservation destinations. Our mission is to protect wild cats and their habitats through Conservation, Rescue, Welfare, Breeding, and Education. Our guests don't just visit, they come for experiences that are genuinely unlike anything else, and the standard of hospitality they receive needs to reflect that. This is an intimate, premium setting where quality takes precedence over volume, and every guest experience is carefully delivered, remembered, and shared. About the role: Overseeing the on-site guest journey at the Big Cat Sanctuary from arrival through to departure, ensuring every guest receives an exceptional, personalised 5-star experience from the moment they arrive. The Guest Relations Manager leads the Guest Relations team, works hand-in-hand with the Keeper team to deliver our wildlife experiences, and coordinates closely with the Restaurant, Kitchen, Housekeeping and Reservations to ensure every product we offer is executed seamlessly and to the very highest standard. An integral part of the role is developing and motivating the Guest Relations Supervisor and Guest Relations Hosts, embedding consistent standards and a genuine passion for what makes the Big Cat Sanctuary special. Key areas of responsibilities Service Delivery Own the on-site guest journey across all Big Cat Sanctuary products, covering big cat encounters, guided tours, photo days, afternoon teas, lodge stays and special events, ensuring every touchpoint reflects our standards Liaise closely with the Keeper team to coordinate encounter/tour timings, group flow and daily scheduling, ensuring wildlife experiences run smoothly/safely Ensure photo days are coordinated and delivered to a high standard, with guests well briefed, supported and looked after throughout Oversee day guest experiences from check-in to departure, proactively managing group sizes, timings and on-site flow Work with Housekeeping Supervisor to ensure lodges are presented and ready to 5-star standard ahead of every arrival with welcome touches in place Coordinate with Kitchen/Restaurant teams around afternoon tea service, lodge dining and any food-related elements of the guest experience Handle guest feedback, concerns and complaints promptly and professionally, resolving issues with care/efficiency Team Support & Leadership Lead/manage Guest Relations team, including the Supervisor, Day Experience and Experience Hosts Support the planning and on-the-day delivery of events, ensuring Guest Relations team are briefed, prepared and represent Big Cat Sanctuary Oversee rota management and scheduling for the Guest Relations team to ensure appropriate cover at all times, including evenings, weekends & bank holidays Foster strong, collaborative working relationships across all departments, including Kitchen, Restaurant, Reservations, Housekeeping, Keepers and the wider team Coordinate/lead regular team meetings, ensuring agreed actions completed within set timeframes Guest Experience Monitor/act on online reviews and guest satisfaction data; implement improvements where required Identify/capitalise on upselling opportunities, including bolt-on experiences, add-ons and upgrades across all products Managing mystery shopper programmes, responding to online reviews and acting on feedback and comments to constantly strive/improve service standards Operational Tasks Manage recruitment, induction, training and ongoing development of the Guest Relations team Complete 1:1s, reviews and direct reports appraisals, maintaining accurate/useful staff records Work Health & Safety Procedures and Protocols, ensuring all Guest Relations staff do the same Assist other Big Cat Sanctuary departments, as and when required About you: Previous experience in a similar role with hands on leadership/managerial responsibilities Demonstrate a genuine commitment to delivering outstanding, personalised service, with a natural instinct for anticipating guest needs and exceeding expectations Demonstrates the confidence and presence to lead and inspire the team, maintaining high standards with a calm and fair approach Professional presence and confidence Team-oriented with the ability to collaborate across departments Maintain strong attention to detail and a proactive mindset, ensuring all preparations and service standards are consistently met and exceeded Genuine flexibility, weekends and Bank Holidays are a core and regular part of this role Full, clean driving licence and access to own transport Eligibility to live and work in the UK (proof required as part of the recruitment process) What we offer: - £33,000 - £36,000 per annum, dependent on experience - 40 hours per week, 10 shifts over 14 days, straight 8-hour shifts between 07:00 and 22:00 - 28 days paid annual leave, plus Christmas Day off as standard - Free access to Big Cat Sanctuary and a network of UK and European zoos and wildlife collections - Staff discounts and a genuinely special working environment, supporting a charity with a real conservation mission Please click on the APPLY button to send your CV and Cover Letter for this role. The Big Cat Sanctuary is an equal opportunities employer and welcomes applications from all backgrounds. Candidates with experience of; Guest Services Supervisor, Customer Service Manager, Hospitality Manager, Client Services Executive, Front of House Manager, Visitor Services Manager also be considered for this role.
Information Governance Manager Location: Remote Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an experienced Information Governance Manager to lead our Information Governance function. This is a pivotal role, combining strategic oversight of data protection with the leadership of operational delivery across the organisation. What you ll be doing In this senior role, you will: Taking ownership of statutory responsibilities Lead the development and continuous improvement of our data protection and information governance framework Provide expert advice and assurance to senior leaders on data protection compliance Oversee data subject rights processes, ensuring timely and compliant handling of requests Lead the management of personal data breaches, including investigation, risk assessment and regulatory reporting where required Oversee and maintain the Record of Processing Activities (RoPA) and data protection records Embed Data Protection by Design and Default across projects, systems and business processes Develop and deliver training and awareness to build a strong data protection culture Support audits, reviews and regulatory inspections, ensuring actions are effectively managed Build strong relationships with internal teams, regulators and external partners Lead on the management and response to data protection complaints Provide line management and leadership to the Information Governance team What we re looking for We re looking for a confident, experienced leader who can combine technical expertise with strong influencing skills. You ll bring: Strong working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles A professional qualification in data protection (e.g. CIPP/E) or equivalent experience Proven experience in an information governance or data protection leadership role Experience managing data subject rights requests and personal data breaches The ability to interpret legislation and apply it in a practical organisational context Excellent communication and influencing skills, including working with senior stakeholders Strong analytical, organisational and problem-solving skills It would be great if you also have: Experience working in social housing or a regulated environment Experience developing policies, frameworks and training programmes Knowledge of information lifecycle management, including retention and disposal Awareness of housing-specific compliance requirements (e.g. DPIAs, CCTV, STAIRs) Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Jun 24, 2026
Full time
Information Governance Manager Location: Remote Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an experienced Information Governance Manager to lead our Information Governance function. This is a pivotal role, combining strategic oversight of data protection with the leadership of operational delivery across the organisation. What you ll be doing In this senior role, you will: Taking ownership of statutory responsibilities Lead the development and continuous improvement of our data protection and information governance framework Provide expert advice and assurance to senior leaders on data protection compliance Oversee data subject rights processes, ensuring timely and compliant handling of requests Lead the management of personal data breaches, including investigation, risk assessment and regulatory reporting where required Oversee and maintain the Record of Processing Activities (RoPA) and data protection records Embed Data Protection by Design and Default across projects, systems and business processes Develop and deliver training and awareness to build a strong data protection culture Support audits, reviews and regulatory inspections, ensuring actions are effectively managed Build strong relationships with internal teams, regulators and external partners Lead on the management and response to data protection complaints Provide line management and leadership to the Information Governance team What we re looking for We re looking for a confident, experienced leader who can combine technical expertise with strong influencing skills. You ll bring: Strong working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles A professional qualification in data protection (e.g. CIPP/E) or equivalent experience Proven experience in an information governance or data protection leadership role Experience managing data subject rights requests and personal data breaches The ability to interpret legislation and apply it in a practical organisational context Excellent communication and influencing skills, including working with senior stakeholders Strong analytical, organisational and problem-solving skills It would be great if you also have: Experience working in social housing or a regulated environment Experience developing policies, frameworks and training programmes Knowledge of information lifecycle management, including retention and disposal Awareness of housing-specific compliance requirements (e.g. DPIAs, CCTV, STAIRs) Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
The role To lead the delivery of Harlow Council's damp, mould and disrepair surveying function, ensuring that cases are inspected, diagnosed, managed and resolved in line with statutory duties, Awaab's Law, the Housing Health and Safety Rating System, the Housing Ombudsman Complaint Handling Code, and the Council's repairs, damp and mould, disrepair and asset management policies. The postholder will provide technical leadership and day-to-day line management for two Damp and Mould Surveyors and one Disrepair Surveyor, ensuring high-quality inspections, accurate diagnosis, effective case progression, clear resident communication and timely completion of remedial works. Key Responsibilities Manage, supervise and support two Damp and Mould Surveyors and one Disrepair Surveyor, including workload allocation, case reviews, performance monitoring and technical guidance Lead on complex damp, mould and disrepair cases, ensuring inspections are completed, root causes are identified, and appropriate remedial actions are specified Ensure damp and mould cases are assessed and progressed in line with Awaab's Law, HHSRS requirements, the Council's Damp, Mould and Environmental Issues Policy and relevant statutory timescales Oversee disrepair cases from inspection through to completion, working closely with Legal Services, complaints, repairs teams, contractors and housing management Carry out technical surveys, prepare schedules of work, identify hazards, assess risk and recommend suitable remedial, preventative or enforcement actions Ensure clear case ownership across damp, mould and disrepair cases, with accurate records, photographs, inspection notes, risk assessments and updates maintained on Council systems Monitor team performance against targets, including inspection timescales, case progression, post-inspections, completion of works, resident updates and closure outcomes Provide quality assurance on survey reports, schedules of work, contractor recommendations and completed works to ensure technical accuracy and consistency Work with repairs contractors and service providers to ensure works are raised, prioritised, completed and post-inspected where required Support the reduction of repeat damp and mould reports by identifying trends, root causes and opportunities for planned investment or preventative works Provide technical advice to housing management, complaints, customer resolution, legal, asset management and senior managers Ensure tenants and leaseholders receive clear, timely and appropriate communication about inspection findings, works required, timescales and aftercare advice Support vulnerable tenants and households with complex needs by ensuring risk, safeguarding and reasonable adjustment considerations are built into case management Prepare reports, case summaries, performance updates and briefings for managers, senior leadership, councillors, panels, complaints, legal proceedings or Ombudsman cases Ensure disrepair and damp and mould data is accurate, up to date and used to inform service improvement, contractor performance and planned maintenance programmes The experience you will bring: Strong technical knowledge of damp, mould, condensation, water ingress, ventilation, building defects and housing disrepair Experience of diagnosing building defects within domestic housing, ideally within social housing or local authority housing Knowledge of Awaab's Law, HHSRS, landlord repairing obligations, the Decent Homes Standard, the Housing Ombudsman approach and relevant housing legislation Experience of managing or supervising staff, allocating workloads and supporting performance improvement Experience of preparing survey reports, specifications, schedules of work and technical recommendations Experience of working with contractors to deliver repairs and remedial works
Jun 24, 2026
Contractor
The role To lead the delivery of Harlow Council's damp, mould and disrepair surveying function, ensuring that cases are inspected, diagnosed, managed and resolved in line with statutory duties, Awaab's Law, the Housing Health and Safety Rating System, the Housing Ombudsman Complaint Handling Code, and the Council's repairs, damp and mould, disrepair and asset management policies. The postholder will provide technical leadership and day-to-day line management for two Damp and Mould Surveyors and one Disrepair Surveyor, ensuring high-quality inspections, accurate diagnosis, effective case progression, clear resident communication and timely completion of remedial works. Key Responsibilities Manage, supervise and support two Damp and Mould Surveyors and one Disrepair Surveyor, including workload allocation, case reviews, performance monitoring and technical guidance Lead on complex damp, mould and disrepair cases, ensuring inspections are completed, root causes are identified, and appropriate remedial actions are specified Ensure damp and mould cases are assessed and progressed in line with Awaab's Law, HHSRS requirements, the Council's Damp, Mould and Environmental Issues Policy and relevant statutory timescales Oversee disrepair cases from inspection through to completion, working closely with Legal Services, complaints, repairs teams, contractors and housing management Carry out technical surveys, prepare schedules of work, identify hazards, assess risk and recommend suitable remedial, preventative or enforcement actions Ensure clear case ownership across damp, mould and disrepair cases, with accurate records, photographs, inspection notes, risk assessments and updates maintained on Council systems Monitor team performance against targets, including inspection timescales, case progression, post-inspections, completion of works, resident updates and closure outcomes Provide quality assurance on survey reports, schedules of work, contractor recommendations and completed works to ensure technical accuracy and consistency Work with repairs contractors and service providers to ensure works are raised, prioritised, completed and post-inspected where required Support the reduction of repeat damp and mould reports by identifying trends, root causes and opportunities for planned investment or preventative works Provide technical advice to housing management, complaints, customer resolution, legal, asset management and senior managers Ensure tenants and leaseholders receive clear, timely and appropriate communication about inspection findings, works required, timescales and aftercare advice Support vulnerable tenants and households with complex needs by ensuring risk, safeguarding and reasonable adjustment considerations are built into case management Prepare reports, case summaries, performance updates and briefings for managers, senior leadership, councillors, panels, complaints, legal proceedings or Ombudsman cases Ensure disrepair and damp and mould data is accurate, up to date and used to inform service improvement, contractor performance and planned maintenance programmes The experience you will bring: Strong technical knowledge of damp, mould, condensation, water ingress, ventilation, building defects and housing disrepair Experience of diagnosing building defects within domestic housing, ideally within social housing or local authority housing Knowledge of Awaab's Law, HHSRS, landlord repairing obligations, the Decent Homes Standard, the Housing Ombudsman approach and relevant housing legislation Experience of managing or supervising staff, allocating workloads and supporting performance improvement Experience of preparing survey reports, specifications, schedules of work and technical recommendations Experience of working with contractors to deliver repairs and remedial works
Job title: Head of Visitor Experience (maternity cover) 12- month fixed term contract. Part time: 32 hours per week. Typically Monday- Friday although occasional weekend and evening work will be required Contract: Hours: Salary: £33,300 (FTE £41,600). Reports to: Executive Director Direct reports: Events Manager, Learning Manager, Retail Manager, Visitor Experience Manager Archivist and Curator, Assistant Retail Manager, Visitor Experience Officers x3, Visitor Experience Assistants x23, Shop Supervisors x5, Events Assistants and c. 100 volunteers ABOUT BATH ABBEY Bath Abbey is a vibrant parish church at the heart of the UNESCO World Heritage City of Bath. As the last great medieval church built in England, the Abbey has been a place of worship, welcome and wonder for more than 500 years. Today, it is home to a thriving gathered congregation from all over the city and surrounding area, supported by dedicated staff, talented choirs, and hundreds of volunteers, while also welcoming over 350,000 visitors from around the world each year. Guided by our values-Welcoming, Sharing, Cherishing and Flourishing-we strive to be an inclusive, diverse and caring community where all can contribute and grow. Recent investment through our ambitious Footprint Project has transformed the Abbey for the future, creating new spaces, improving sustainability and enhancing our visitor and worship experience. Joining Bath Abbey means becoming part of a place where heritage, hospitality and hope come together-serving the city, celebrating our shared story and shaping the Abbey's mission for generations to come. INTRODUCTION TO THE ROLE Thank you for your interest in the role of Head of Visitor Experience at Bath Abbey. Bath Abbey attracts approximately 350,000 visitors a year. The Head of Visitor Experience is responsible for the operational leadership of the Visitor Experience Department which includes Events, Learning, Retail and Visitor Experience. The successful candidate will oversee day to day operations, engaging teams of staff and volunteers to provide high-quality experiences while delivering on financial targets. Alongside this, the Head of Visitor Experience is responsible for ensuring the successful delivery of visitor focused development projects and the short-term planning and delivery of Bath Abbey's public programme. As a key member of the Abbey Leadership Team, the Head of Visitor Experience will contribute to the overall direction, leadership and development of Bath Abbey. Key Responsibilities Visitor experience Lead visitor facing teams to ensure a high-quality visitor experience. Set and review standards for visitor facing teams and lead by example when implementing these. Lead staff and volunteers to ensure all public areas are maintained to a consistently high standard, ensuring they are clean, safe and attractively presented at all times. Work across the Abbey to identify opportunities to continually improve the visitor experience. Ensure all visitor enquiries and complaints are dealt with to a high standard of visitor satisfaction and within set timescales. Support direct reports to develop and deliver high quality and sustainable offers while ensuring financial control and appropriate income generation. Lead the development and delivery of an audience focused public programme which supports the Abbey's mission and values. Champion the needs of visitors in all areas and across all departments of the Abbey, providing expert guidance and advice when necessary. Strategic Work strategically with all teams and other stakeholders to ensure that the Abbey's vision is delivered taking particular responsibility for events, learning, retail and visitor experience. Work proactively within all teams to ensure that appropriate business continuity plans are in place in the event of a major incident. Contribute to overall operational planning. Lead and take responsibility for the following development projects; a refreshed welcome leaflet, new wayfinding signage and a refreshed or new audio / multimedia guide. Contribute to the management of the Abbey's risk register taking responsibility for visitor related risks. People management Lead and line manage direct reports; supporting, involving and guiding them to feel valued, inspired and empowered to succeed. Oversee the management and development of a team of visitor facing staff and volunteers. Establish and maintain effective methods of internal communication. Ensure organisational and departmental policies, procedures and standards are followed. Budget management and reporting Contribute to the creation and manage relevant sections of the Abbeys annual budget. Empower managers and their teams to achieve their income targets while maintaining value for money for visitors. Collate and present departmental reports as required. Actively monitor and evaluate visitor experience at Bath Abbey against agreed plans and set targets for improvement. PERSON SPECIFICATION ESSENTIAL Sympathy with and understanding of the vision and values of Bath Abbey as a place of worship. Experience working in a visitor attraction or other similar venue. Experience developing or implementing visitor experiences. Experience leading and managing staff. Experience of managing a budget and basic financial reporting. Skills Highly personable, able to motivate and inspire others. Excellent communicator capable of working with diverse stakeholders. Organised with high standards and attention to detail. A team player. Confident to work independently and be self-motivated. Ability to work well under pressure and manage competing demands. Computer literacy and IT skills. Excellent customer service and relationship building skills. Other A flexible and proactive approach.
Jun 24, 2026
Full time
Job title: Head of Visitor Experience (maternity cover) 12- month fixed term contract. Part time: 32 hours per week. Typically Monday- Friday although occasional weekend and evening work will be required Contract: Hours: Salary: £33,300 (FTE £41,600). Reports to: Executive Director Direct reports: Events Manager, Learning Manager, Retail Manager, Visitor Experience Manager Archivist and Curator, Assistant Retail Manager, Visitor Experience Officers x3, Visitor Experience Assistants x23, Shop Supervisors x5, Events Assistants and c. 100 volunteers ABOUT BATH ABBEY Bath Abbey is a vibrant parish church at the heart of the UNESCO World Heritage City of Bath. As the last great medieval church built in England, the Abbey has been a place of worship, welcome and wonder for more than 500 years. Today, it is home to a thriving gathered congregation from all over the city and surrounding area, supported by dedicated staff, talented choirs, and hundreds of volunteers, while also welcoming over 350,000 visitors from around the world each year. Guided by our values-Welcoming, Sharing, Cherishing and Flourishing-we strive to be an inclusive, diverse and caring community where all can contribute and grow. Recent investment through our ambitious Footprint Project has transformed the Abbey for the future, creating new spaces, improving sustainability and enhancing our visitor and worship experience. Joining Bath Abbey means becoming part of a place where heritage, hospitality and hope come together-serving the city, celebrating our shared story and shaping the Abbey's mission for generations to come. INTRODUCTION TO THE ROLE Thank you for your interest in the role of Head of Visitor Experience at Bath Abbey. Bath Abbey attracts approximately 350,000 visitors a year. The Head of Visitor Experience is responsible for the operational leadership of the Visitor Experience Department which includes Events, Learning, Retail and Visitor Experience. The successful candidate will oversee day to day operations, engaging teams of staff and volunteers to provide high-quality experiences while delivering on financial targets. Alongside this, the Head of Visitor Experience is responsible for ensuring the successful delivery of visitor focused development projects and the short-term planning and delivery of Bath Abbey's public programme. As a key member of the Abbey Leadership Team, the Head of Visitor Experience will contribute to the overall direction, leadership and development of Bath Abbey. Key Responsibilities Visitor experience Lead visitor facing teams to ensure a high-quality visitor experience. Set and review standards for visitor facing teams and lead by example when implementing these. Lead staff and volunteers to ensure all public areas are maintained to a consistently high standard, ensuring they are clean, safe and attractively presented at all times. Work across the Abbey to identify opportunities to continually improve the visitor experience. Ensure all visitor enquiries and complaints are dealt with to a high standard of visitor satisfaction and within set timescales. Support direct reports to develop and deliver high quality and sustainable offers while ensuring financial control and appropriate income generation. Lead the development and delivery of an audience focused public programme which supports the Abbey's mission and values. Champion the needs of visitors in all areas and across all departments of the Abbey, providing expert guidance and advice when necessary. Strategic Work strategically with all teams and other stakeholders to ensure that the Abbey's vision is delivered taking particular responsibility for events, learning, retail and visitor experience. Work proactively within all teams to ensure that appropriate business continuity plans are in place in the event of a major incident. Contribute to overall operational planning. Lead and take responsibility for the following development projects; a refreshed welcome leaflet, new wayfinding signage and a refreshed or new audio / multimedia guide. Contribute to the management of the Abbey's risk register taking responsibility for visitor related risks. People management Lead and line manage direct reports; supporting, involving and guiding them to feel valued, inspired and empowered to succeed. Oversee the management and development of a team of visitor facing staff and volunteers. Establish and maintain effective methods of internal communication. Ensure organisational and departmental policies, procedures and standards are followed. Budget management and reporting Contribute to the creation and manage relevant sections of the Abbeys annual budget. Empower managers and their teams to achieve their income targets while maintaining value for money for visitors. Collate and present departmental reports as required. Actively monitor and evaluate visitor experience at Bath Abbey against agreed plans and set targets for improvement. PERSON SPECIFICATION ESSENTIAL Sympathy with and understanding of the vision and values of Bath Abbey as a place of worship. Experience working in a visitor attraction or other similar venue. Experience developing or implementing visitor experiences. Experience leading and managing staff. Experience of managing a budget and basic financial reporting. Skills Highly personable, able to motivate and inspire others. Excellent communicator capable of working with diverse stakeholders. Organised with high standards and attention to detail. A team player. Confident to work independently and be self-motivated. Ability to work well under pressure and manage competing demands. Computer literacy and IT skills. Excellent customer service and relationship building skills. Other A flexible and proactive approach.
Customer Care Advisor Muntons is a global supplier to the food and drinks industry producing the highest-quality malt and malted ingredients for some of the most famous, well-loved brands around the globe for over 100 years. Our customers range from multinational food and beverage producers, to start ups, and small independent craft brewers and distillers you're likely to have tasted our products already, without even knowing it! We are proud of our Suffolk heritage and team. We trust all our people to bring ideas and positive change to our business. We continue to look to the next 100 years as a strong and sustainable global supplier of malt and malted ingredients. Customer Care Advisor We are looking for a Customer Care Advisor to join our QSHE team. This role plays a key part in ensuring customer complaints are handled thoroughly, fairly, and in line with regulatory and food safety requirements. You will act as a central point of coordination, working closely with internal teams to investigate issues, identify root causes, and drive effective resolutions that maintain customer confidence and support continuous improvement. In this role, you will: Manage and maintain the Muntons Complaints Management System Ensure complaint investigations are completed swiftly and that root causes are identified Monitor complaints data and trends, advising the Leadership Team and supporting the implementation of remedial actions Contribute to promoting a strong Behavioural Food Safety Culture, supporting engagement across the business so employees understand and proactively manage food safety risks Coordinate and oversee complaint investigations, liaising with relevant departments to drive issues through to resolution Prepare reports on complaint trends, identifying areas for improvement and presenting findings to management Ensure all complaints are handled in line with company policies, regulatory requirements, and relevant legislation Support customer information requests, including technical data packs and certificates of analysis The Core Behaviours Team Collaboration - Fosters a collaborative environment Respectful and Welcoming - Treats everyone equally, fairly, & respectfully Proactive and Positive Attitude - Brings a 'can-do' attitude to new challenges Health & Safety Mindset - Recognises that a safe environment is core to our business The Person A professional qualification in Complaints Management or a relevant discipline (or equivalent experience) At least 2-3 years' experience in a complaints management or customer quality role Strong communication skills, with the ability to explain outcomes clearly and empathetically Experience working collaboratively across teams to resolve issues A proactive, solutions-focused approach with a commitment to continuous improvement The ability to positively contribute to the QSHE team and the wider business In Return Starting salary £34K 5% employer pension contribution Structured training, mentoring and development Exposure to real-world projects and experienced specialists Profit-based bonus scheme Flexible working options Great benefits package We're passionate about quality, innovation and sustainability, and we're already more than halfway towards our net-zero carbon target by 2050. You'll be part of a collaborative, supportive environment where your development truly matters.
Jun 24, 2026
Full time
Customer Care Advisor Muntons is a global supplier to the food and drinks industry producing the highest-quality malt and malted ingredients for some of the most famous, well-loved brands around the globe for over 100 years. Our customers range from multinational food and beverage producers, to start ups, and small independent craft brewers and distillers you're likely to have tasted our products already, without even knowing it! We are proud of our Suffolk heritage and team. We trust all our people to bring ideas and positive change to our business. We continue to look to the next 100 years as a strong and sustainable global supplier of malt and malted ingredients. Customer Care Advisor We are looking for a Customer Care Advisor to join our QSHE team. This role plays a key part in ensuring customer complaints are handled thoroughly, fairly, and in line with regulatory and food safety requirements. You will act as a central point of coordination, working closely with internal teams to investigate issues, identify root causes, and drive effective resolutions that maintain customer confidence and support continuous improvement. In this role, you will: Manage and maintain the Muntons Complaints Management System Ensure complaint investigations are completed swiftly and that root causes are identified Monitor complaints data and trends, advising the Leadership Team and supporting the implementation of remedial actions Contribute to promoting a strong Behavioural Food Safety Culture, supporting engagement across the business so employees understand and proactively manage food safety risks Coordinate and oversee complaint investigations, liaising with relevant departments to drive issues through to resolution Prepare reports on complaint trends, identifying areas for improvement and presenting findings to management Ensure all complaints are handled in line with company policies, regulatory requirements, and relevant legislation Support customer information requests, including technical data packs and certificates of analysis The Core Behaviours Team Collaboration - Fosters a collaborative environment Respectful and Welcoming - Treats everyone equally, fairly, & respectfully Proactive and Positive Attitude - Brings a 'can-do' attitude to new challenges Health & Safety Mindset - Recognises that a safe environment is core to our business The Person A professional qualification in Complaints Management or a relevant discipline (or equivalent experience) At least 2-3 years' experience in a complaints management or customer quality role Strong communication skills, with the ability to explain outcomes clearly and empathetically Experience working collaboratively across teams to resolve issues A proactive, solutions-focused approach with a commitment to continuous improvement The ability to positively contribute to the QSHE team and the wider business In Return Starting salary £34K 5% employer pension contribution Structured training, mentoring and development Exposure to real-world projects and experienced specialists Profit-based bonus scheme Flexible working options Great benefits package We're passionate about quality, innovation and sustainability, and we're already more than halfway towards our net-zero carbon target by 2050. You'll be part of a collaborative, supportive environment where your development truly matters.
We are currently recruiting on behalf of a well-established housing organisation for an experienced Housing Options Team Leader to join their Housing Options and Homelessness Service on a temporary basis. This is an excellent opportunity for a motivated housing professional with strong homelessness legislation knowledge and proven leadership experience to lead a frontline team delivering high-quality housing advice, homelessness prevention and relief services. The Role: Houing Options Team Leader As Housing Options Team Leader, you will provide visible and supportive leadership to a busy Housing Options team, ensuring statutory homelessness duties are delivered effectively and customers receive an excellent standard of service. You will oversee complex homelessness cases, support staff development, monitor performance and ensure compliance with relevant housing legislation including the Housing Act 1996 and Homelessness Reduction Act 2017. The successful candidate will play a key role in driving service improvement, supporting prevention-focused outcomes and helping reduce the use of temporary accommodation. Key Responsibilities of a Housing Options Team Leader: Lead, motivate and support a team of Housing Options Officers and Advisors Oversee homelessness assessments, duty decisions and case management Support staff with complex homelessness and safeguarding cases Ensure statutory duties are met in line with legislation and guidance Monitor team performance, KPIs and service standards Conduct case audits and support continuous service improvement Work collaboratively with internal departments and external agencies Support customers facing homelessness, domestic abuse, rough sleeping and other vulnerabilities Handle complaints, escalations and homelessness reviews where required Contribute to reporting, service planning and operational improvements About You To be considered for this role, you will need: Significant experience within Housing Options or Homelessness Services Strong knowledge of: Homelessness Reduction Act 2017 Part VII Housing Act 1996 Localism Act 2011 Relevant homelessness case law Experience managing or supervising staff in a frontline housing environment Strong understanding of prevention and relief duties Experience handling complex homelessness cases and decision-making Excellent communication, leadership and organisational skills Ability to manage competing priorities in a fast-paced environment Experience working with vulnerable households and safeguarding concerns Desirable CIH qualification or working towards one Knowledge of allocations legislation (Part VI Housing Act) Experience using homelessness case management systems Contract Details Temporary contract with strong potential for extension Full-time hours Hybrid working available Immediate or short-notice applicants preferred If this Housing Options Team Leader role is of interest, please apply or contact (url removed)
Jun 24, 2026
Contractor
We are currently recruiting on behalf of a well-established housing organisation for an experienced Housing Options Team Leader to join their Housing Options and Homelessness Service on a temporary basis. This is an excellent opportunity for a motivated housing professional with strong homelessness legislation knowledge and proven leadership experience to lead a frontline team delivering high-quality housing advice, homelessness prevention and relief services. The Role: Houing Options Team Leader As Housing Options Team Leader, you will provide visible and supportive leadership to a busy Housing Options team, ensuring statutory homelessness duties are delivered effectively and customers receive an excellent standard of service. You will oversee complex homelessness cases, support staff development, monitor performance and ensure compliance with relevant housing legislation including the Housing Act 1996 and Homelessness Reduction Act 2017. The successful candidate will play a key role in driving service improvement, supporting prevention-focused outcomes and helping reduce the use of temporary accommodation. Key Responsibilities of a Housing Options Team Leader: Lead, motivate and support a team of Housing Options Officers and Advisors Oversee homelessness assessments, duty decisions and case management Support staff with complex homelessness and safeguarding cases Ensure statutory duties are met in line with legislation and guidance Monitor team performance, KPIs and service standards Conduct case audits and support continuous service improvement Work collaboratively with internal departments and external agencies Support customers facing homelessness, domestic abuse, rough sleeping and other vulnerabilities Handle complaints, escalations and homelessness reviews where required Contribute to reporting, service planning and operational improvements About You To be considered for this role, you will need: Significant experience within Housing Options or Homelessness Services Strong knowledge of: Homelessness Reduction Act 2017 Part VII Housing Act 1996 Localism Act 2011 Relevant homelessness case law Experience managing or supervising staff in a frontline housing environment Strong understanding of prevention and relief duties Experience handling complex homelessness cases and decision-making Excellent communication, leadership and organisational skills Ability to manage competing priorities in a fast-paced environment Experience working with vulnerable households and safeguarding concerns Desirable CIH qualification or working towards one Knowledge of allocations legislation (Part VI Housing Act) Experience using homelessness case management systems Contract Details Temporary contract with strong potential for extension Full-time hours Hybrid working available Immediate or short-notice applicants preferred If this Housing Options Team Leader role is of interest, please apply or contact (url removed)
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Mail Services Coordinator to join the team located in London. About the Role: As a CBRE Mail Services Coordinator, you will be responsible for assisting with basic mailroom operations. This job is part of the Office Operations function. They are responsible for providing office support to a client, business function, or individual contributor. What You'll Do: Ensure that all packages received and delivered arrive the same day or advise the consignee of next-day arrival. Bring mail, packages, copy products, and stationery to assigned groups or locations as per the daily schedule. Ensure all shipped packages are protected against damage. Apply appropriate postage amounts and required identification to outgoing mail and packages. Stock copy rooms and provide first communication for copier fleet production. Check daily and replenish, if necessary, all mail and postage supplies. Check daily and replenish stationery supplies in print rooms Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Impact through clearly defined duties, methods, and tasks are described in detail. Deliver own output by following defined SOP and Playbook as per Global aligned processes What You'll Need: Up to 2 years of job-related experience in a mailroom Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information between team members and client Enjoys working as part of a small team Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset. Basic maths skills. Ability to calculate simple figures such as percentages, discounts, and markups. Creating courier cost breakdowns Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Jun 24, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Mail Services Coordinator to join the team located in London. About the Role: As a CBRE Mail Services Coordinator, you will be responsible for assisting with basic mailroom operations. This job is part of the Office Operations function. They are responsible for providing office support to a client, business function, or individual contributor. What You'll Do: Ensure that all packages received and delivered arrive the same day or advise the consignee of next-day arrival. Bring mail, packages, copy products, and stationery to assigned groups or locations as per the daily schedule. Ensure all shipped packages are protected against damage. Apply appropriate postage amounts and required identification to outgoing mail and packages. Stock copy rooms and provide first communication for copier fleet production. Check daily and replenish, if necessary, all mail and postage supplies. Check daily and replenish stationery supplies in print rooms Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Impact through clearly defined duties, methods, and tasks are described in detail. Deliver own output by following defined SOP and Playbook as per Global aligned processes What You'll Need: Up to 2 years of job-related experience in a mailroom Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information between team members and client Enjoys working as part of a small team Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset. Basic maths skills. Ability to calculate simple figures such as percentages, discounts, and markups. Creating courier cost breakdowns Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision Quality Engineer Gloucester Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: Early finish on Fridays Competitive salary and annual bonus and pay review 25 days' holiday + bank holidays (option to buy/sell) Strong Pension scheme and life assurance Professional development, ongoing training, mentoring Onsite amenities: parking, restaurant, bicycle storage, showers Family-friendly and accessible workplace policies Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision Your Role As Quality Engineer, you'll collaborate with all areas of Safran Landing Systems Services (SLSS) to provide comprehensive support, direction and, where appropriate, personal contribution to both build, on and maintain, the SLSS Quality Management Systems in terms of people, processes and projects. Key responsibilities: Implement the supplier audit programme, ensuring compliance against regulatory requirements and purchase order requirements Support and coach Operations to ensure rejects have robust containment, Root Cause, Corrective and Preventive Actions Support all areas of the business on all matters relating to the maintenance of the quality systems, including procedures and processes Support the development and implementation of Safety Management System (SMS) across the business Provide support during both internal and external audits and management of the ETQ (audit report system) Assist with the compilation and presenting of Policy Deployment Assisting the monitoring and analysis of supplier performance & execution of supplier audits What You'll Bring Experience in a similar role, ideally within an aerospace AS9110 /AS 9100 environment, but other experience (e.g. automotive) may be considered Internal Audit qualification to an internationally recognized standard Experience of working with internal teams as well as customers is essential - managing complaints and problem solving with root cause analysis Experience of dealing with regulatory authorities Knowledge and experience in quality improvement and relevant tools (PDCA, Root cause analysis) Lean skills/experience such as Kaizen and 5s is highly desirable Full driving licence At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.
Jun 24, 2026
Full time
At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision Quality Engineer Gloucester Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: Early finish on Fridays Competitive salary and annual bonus and pay review 25 days' holiday + bank holidays (option to buy/sell) Strong Pension scheme and life assurance Professional development, ongoing training, mentoring Onsite amenities: parking, restaurant, bicycle storage, showers Family-friendly and accessible workplace policies Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision Your Role As Quality Engineer, you'll collaborate with all areas of Safran Landing Systems Services (SLSS) to provide comprehensive support, direction and, where appropriate, personal contribution to both build, on and maintain, the SLSS Quality Management Systems in terms of people, processes and projects. Key responsibilities: Implement the supplier audit programme, ensuring compliance against regulatory requirements and purchase order requirements Support and coach Operations to ensure rejects have robust containment, Root Cause, Corrective and Preventive Actions Support all areas of the business on all matters relating to the maintenance of the quality systems, including procedures and processes Support the development and implementation of Safety Management System (SMS) across the business Provide support during both internal and external audits and management of the ETQ (audit report system) Assist with the compilation and presenting of Policy Deployment Assisting the monitoring and analysis of supplier performance & execution of supplier audits What You'll Bring Experience in a similar role, ideally within an aerospace AS9110 /AS 9100 environment, but other experience (e.g. automotive) may be considered Internal Audit qualification to an internationally recognized standard Experience of working with internal teams as well as customers is essential - managing complaints and problem solving with root cause analysis Experience of dealing with regulatory authorities Knowledge and experience in quality improvement and relevant tools (PDCA, Root cause analysis) Lean skills/experience such as Kaizen and 5s is highly desirable Full driving licence At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.
Job Title: Head of Young Peoples' Programmes Salary: £45,000 Hours: 37.5 hours per week (Full Time). The role is based around young people, so will entail some planned or occasional evening and weekend work. Contract: Permanent Accountable to: Chief Operating Officer Start Date: Summer 2026 Location: Based at 21 Winchester Road, Camden, London, NW3 3NR The Head of Young Peoples' Programmes will lead our work with, by and for young people, aged 11-25. They will design, develop and manage a portfolio of youth-focused initiatives. They are a critical part of the Winch Senior Management Team. Together, we work to create communities in which every child and young person can thrive. The Head of Young People's Programme will lead the Inspiring Inclusion initiative. This innovative multi-agency partnership aims to change the school system for Black and racially minoritised students in Camden. We have recently secured seven-year funding from Propel to advance our collective commitment. The Winch is the lead partner and accountable body. The Head of Young People's Programmes will be an experienced leader. They will have a track record of working with young people using strengths-based and participatory approaches, rooted in justice, equity and inclusion. They will have the skills to manage and develop high-performing teams. They will understand the importance of good systems and processes. As a result, they can improve the infrastructure that enables effective work with different communities. They will have nurtured team cultures that embrace and affirm learning and growth. They are skilled in orchestrating and navigating complex networks and partnerships. They will be a committed fundraiser. The Head of Young Peoples' Programmes must have a working knowledge of the policy environment for young people. They will share their insights into the systems, policies, practices and agencies that affect young people. They can draw on evidence and data to build our strategies. They will be excited by the opportunity to nurture and grow our good practices and to foster new approaches and solutions, in Camden and beyond. Job Description: Strategy: Develop and lead our youth strategy; informing, influencing and ensuring alignment with the Winch's overarching strategy. Deliver the outcomes and objectives of the Winch strategy, so that we achieve our mission and goals. Act as a champion for young people (aged 11-25), creating opportunities to appreciate, represent and respond to their experience, so that they can participate in our work and together we change the systems that under-serve or fail them. Leadership: As part of the Senior Management team, provide authentic, values-led leadership and management support, modelling our values of Joy, Care and Courage. Lead the Inspiring Inclusion initiative; agreeing and setting direction, convening partnerships and designing governance and learning structures, managing funder and stakeholder relationships, and delivering the programme outcomes. Manage and develop our people, fostering effective team practices and support systems, so that staff can make an effective contribution. Demonstrate creativity, initiative and thought-leadership in growing and strengthening the Winch's offer to young people Lead an effective and comprehensive safeguarding culture, acting as part of the designated safeguarding team. Programmes: Develop and deliver services for 11 to 25-year-olds taking responsibility for the experiences, wellbeing and safety of young people and partners at the Winch. Commit to the principles of asset and place-based practice, participation and co-production, and relational-working. Ensure that funded activity for young people is compatible with the Winch's mission, values and strategic goals. Support direct delivery and outreach working and incident management, where needed. Stay up to date and engaged with the external context, and draw on your professional networks, resources and connections to enrich, direct and support programme development and delivery. Ensure programme design and delivery takes account of interdependencies with other teams in the Winch and ensure we operate in a joined-up way to maximise our impact and strengthen our collective capabilities. Development: Help establish and meet our fundraising ambitions, to ensure the sustainability and continuous development of the Winch's provision. Lead work with young people, partners and fundraising colleagues to research, develop and submit bids to enhance and enrich our offer. Deliver our 'Test and Learn' approach to improve the school and safeguarding experiences of young people from Black and racialised communities. Develop programmes and ways of working that align with our JEDI principles, which reflect our positionality, and which contribute toward securing policy, practice and systems change. Finance & Resourcing: Develop, manage and monitor project budgets and resources, working alongside the Chief Operating Officer, Finance Manager and fundraising team. Take lead responsibility for the Inspiring Inclusion programme budget, ensuring effective contracting and commissioning arrangements with partners and providers. Support the Youth Work Manager in overseeing budgets and financial controls Manage and monitor the mobilisation, coordination, development and effective deployment of staff, volunteers and partners to create value for the Winch and the communities we serve. Partnership: Proactively identify and build new relationships and partnerships to develop the young peoples' programme Strengthen and build on our current partnerships with youth services providers, community organisations, schools, the local authority and our donor community Engage constructively with funders and policy makers, supporting their ambition to effect change, influencing their priorities and contributing to their learning. Act as an ambassador for and champion of the Winch, deputising for senior managers, where required. Monitoring, Learning & Evaluation: Commission and manage a Learning Partner for the Inspiring Inclusion programme; developing a robust theory of change, effective monitoring and impact measurement processes, and surfacing actionable next steps. Establish learning practices and rituals, developing accurate and timely recording, using effective project management approaches; and applying appropriate evidential and theoretical frameworks Lead a focus on learning, adopting and pursuing better practice, to ensure continuous improvement Identify, adopt and embed quality assurance, safeguarding and risk management frameworks Work with the fundraising and Winch team to meet the funding objectives, and ensure the integrity and sustainability of youth programmes Meet reporting deadlines to funders, trustees and senior managers Shared Responsibilities: Help lead effective and comprehensive safeguarding culture and practices, contributing to the development of Winch policies and practices. Model and embed standards of professional conduct and boundaries Champion young peoples' experience, though securing feedback, complaints and insight Maintain oversight of learning & development- including shaping core practice skills and professional development, and identifying and embedding models of practice. Ensure compliance with Health and Safety and Data Protection legislation Maintain oversight of risk management General Duties: Attend and participate in individual, staff, trustee and team meetings, team away days, supervision and appraisals, as required Help organise and lead Winch staff away days and planning events Work collaboratively with and provide cover where necessary to other Winch programmes, including attending trips and residentials during school holidays Exhibit the Winch's values and positive behaviours at all times Demonstrate and model commitment to the principles of justice, equality, diversity and inclusion (JEDI) Demonstrate commitment to, and take responsibility for, safeguarding children, young people and adults at risk, in the context of your role Take responsibility for your professional development and learning Adhere to and help develop the policies, guidelines and processes of the Winch Make a significant contribution to the Winch's strategy, ethos and development, and wider fundraising efforts Deputise for senior managers, where required. Person Specification To be considered for the role, you must have and provide evidence of the following in your application: Experience: At least 5 years of relevant work experience, including at least 3 years managing high-performing teams in a challenging non-profit, social enterprise, start-up or statutory environment Experience of managing a complex portfolio of projects, with a minimum budget of £200k per year Significant experience of managing complex and emergent safeguarding issues Excellent facilitation skills and experience of leading complex, multi-agency partnerships to achieve change Experience of successfully developing and delivering youth-led solutions . click apply for full job details
Jun 24, 2026
Full time
Job Title: Head of Young Peoples' Programmes Salary: £45,000 Hours: 37.5 hours per week (Full Time). The role is based around young people, so will entail some planned or occasional evening and weekend work. Contract: Permanent Accountable to: Chief Operating Officer Start Date: Summer 2026 Location: Based at 21 Winchester Road, Camden, London, NW3 3NR The Head of Young Peoples' Programmes will lead our work with, by and for young people, aged 11-25. They will design, develop and manage a portfolio of youth-focused initiatives. They are a critical part of the Winch Senior Management Team. Together, we work to create communities in which every child and young person can thrive. The Head of Young People's Programme will lead the Inspiring Inclusion initiative. This innovative multi-agency partnership aims to change the school system for Black and racially minoritised students in Camden. We have recently secured seven-year funding from Propel to advance our collective commitment. The Winch is the lead partner and accountable body. The Head of Young People's Programmes will be an experienced leader. They will have a track record of working with young people using strengths-based and participatory approaches, rooted in justice, equity and inclusion. They will have the skills to manage and develop high-performing teams. They will understand the importance of good systems and processes. As a result, they can improve the infrastructure that enables effective work with different communities. They will have nurtured team cultures that embrace and affirm learning and growth. They are skilled in orchestrating and navigating complex networks and partnerships. They will be a committed fundraiser. The Head of Young Peoples' Programmes must have a working knowledge of the policy environment for young people. They will share their insights into the systems, policies, practices and agencies that affect young people. They can draw on evidence and data to build our strategies. They will be excited by the opportunity to nurture and grow our good practices and to foster new approaches and solutions, in Camden and beyond. Job Description: Strategy: Develop and lead our youth strategy; informing, influencing and ensuring alignment with the Winch's overarching strategy. Deliver the outcomes and objectives of the Winch strategy, so that we achieve our mission and goals. Act as a champion for young people (aged 11-25), creating opportunities to appreciate, represent and respond to their experience, so that they can participate in our work and together we change the systems that under-serve or fail them. Leadership: As part of the Senior Management team, provide authentic, values-led leadership and management support, modelling our values of Joy, Care and Courage. Lead the Inspiring Inclusion initiative; agreeing and setting direction, convening partnerships and designing governance and learning structures, managing funder and stakeholder relationships, and delivering the programme outcomes. Manage and develop our people, fostering effective team practices and support systems, so that staff can make an effective contribution. Demonstrate creativity, initiative and thought-leadership in growing and strengthening the Winch's offer to young people Lead an effective and comprehensive safeguarding culture, acting as part of the designated safeguarding team. Programmes: Develop and deliver services for 11 to 25-year-olds taking responsibility for the experiences, wellbeing and safety of young people and partners at the Winch. Commit to the principles of asset and place-based practice, participation and co-production, and relational-working. Ensure that funded activity for young people is compatible with the Winch's mission, values and strategic goals. Support direct delivery and outreach working and incident management, where needed. Stay up to date and engaged with the external context, and draw on your professional networks, resources and connections to enrich, direct and support programme development and delivery. Ensure programme design and delivery takes account of interdependencies with other teams in the Winch and ensure we operate in a joined-up way to maximise our impact and strengthen our collective capabilities. Development: Help establish and meet our fundraising ambitions, to ensure the sustainability and continuous development of the Winch's provision. Lead work with young people, partners and fundraising colleagues to research, develop and submit bids to enhance and enrich our offer. Deliver our 'Test and Learn' approach to improve the school and safeguarding experiences of young people from Black and racialised communities. Develop programmes and ways of working that align with our JEDI principles, which reflect our positionality, and which contribute toward securing policy, practice and systems change. Finance & Resourcing: Develop, manage and monitor project budgets and resources, working alongside the Chief Operating Officer, Finance Manager and fundraising team. Take lead responsibility for the Inspiring Inclusion programme budget, ensuring effective contracting and commissioning arrangements with partners and providers. Support the Youth Work Manager in overseeing budgets and financial controls Manage and monitor the mobilisation, coordination, development and effective deployment of staff, volunteers and partners to create value for the Winch and the communities we serve. Partnership: Proactively identify and build new relationships and partnerships to develop the young peoples' programme Strengthen and build on our current partnerships with youth services providers, community organisations, schools, the local authority and our donor community Engage constructively with funders and policy makers, supporting their ambition to effect change, influencing their priorities and contributing to their learning. Act as an ambassador for and champion of the Winch, deputising for senior managers, where required. Monitoring, Learning & Evaluation: Commission and manage a Learning Partner for the Inspiring Inclusion programme; developing a robust theory of change, effective monitoring and impact measurement processes, and surfacing actionable next steps. Establish learning practices and rituals, developing accurate and timely recording, using effective project management approaches; and applying appropriate evidential and theoretical frameworks Lead a focus on learning, adopting and pursuing better practice, to ensure continuous improvement Identify, adopt and embed quality assurance, safeguarding and risk management frameworks Work with the fundraising and Winch team to meet the funding objectives, and ensure the integrity and sustainability of youth programmes Meet reporting deadlines to funders, trustees and senior managers Shared Responsibilities: Help lead effective and comprehensive safeguarding culture and practices, contributing to the development of Winch policies and practices. Model and embed standards of professional conduct and boundaries Champion young peoples' experience, though securing feedback, complaints and insight Maintain oversight of learning & development- including shaping core practice skills and professional development, and identifying and embedding models of practice. Ensure compliance with Health and Safety and Data Protection legislation Maintain oversight of risk management General Duties: Attend and participate in individual, staff, trustee and team meetings, team away days, supervision and appraisals, as required Help organise and lead Winch staff away days and planning events Work collaboratively with and provide cover where necessary to other Winch programmes, including attending trips and residentials during school holidays Exhibit the Winch's values and positive behaviours at all times Demonstrate and model commitment to the principles of justice, equality, diversity and inclusion (JEDI) Demonstrate commitment to, and take responsibility for, safeguarding children, young people and adults at risk, in the context of your role Take responsibility for your professional development and learning Adhere to and help develop the policies, guidelines and processes of the Winch Make a significant contribution to the Winch's strategy, ethos and development, and wider fundraising efforts Deputise for senior managers, where required. Person Specification To be considered for the role, you must have and provide evidence of the following in your application: Experience: At least 5 years of relevant work experience, including at least 3 years managing high-performing teams in a challenging non-profit, social enterprise, start-up or statutory environment Experience of managing a complex portfolio of projects, with a minimum budget of £200k per year Significant experience of managing complex and emergent safeguarding issues Excellent facilitation skills and experience of leading complex, multi-agency partnerships to achieve change Experience of successfully developing and delivering youth-led solutions . click apply for full job details
Housing Officer x2 Location: South West Salary: £36,000 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) Closing Date: 14 th of July 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for two Housing Officers to cover the following patches in Dorset; x 1 Bournemouth, Christchurch and Poole; New Forest (BH1; BH2; BH4; BH5; BH6; BH7; BH8; BH9; BH10; BH23; BH25; SO40; SO41; SO43; SO45; SP6) x 1 Dorset (BH16; BH19; BH20; BH21; BH24; BH31; DT2; DT9; DT10; DT11; SP5; SP6) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's customer promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover The Organisation The organisation is a leading housing provider. they manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.
Jun 24, 2026
Full time
Housing Officer x2 Location: South West Salary: £36,000 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) Closing Date: 14 th of July 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for two Housing Officers to cover the following patches in Dorset; x 1 Bournemouth, Christchurch and Poole; New Forest (BH1; BH2; BH4; BH5; BH6; BH7; BH8; BH9; BH10; BH23; BH25; SO40; SO41; SO43; SO45; SP6) x 1 Dorset (BH16; BH19; BH20; BH21; BH24; BH31; DT2; DT9; DT10; DT11; SP5; SP6) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's customer promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover The Organisation The organisation is a leading housing provider. they manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.
Warehouse Operations Assistant Cambridge - CB1 Temporary to Permanent (after 12 successful weeks) £12.92 per hour 5 out of 7 days per week (Rota basis). Rotating shift AM (6:00-15:00) AND PM (13:00-22:00) Our client based in Cambridge is looking for a Warehouse Operations Assistant to join their team on a temporary ongoing basis with the potential to become permanent. Key Requirements: Unloading trailers and sorting parcels for delivery routes Keeping the warehouse clean and organised Supporting drivers and monitoring deliveries using internal systems Handling customer queries and complaints Updating spreadsheets and checking delivery information Assisting with the smooth running of daily operations Key Skills: Previous warehouse, administration, or customer service experience Good communication and organisational skills Basic IT skills, including using spreadsheets A proactive attitude and good attention to detail Team Leader or supervisory experience is beneficial but not essential Please apply now or contact us on .
Jun 24, 2026
Seasonal
Warehouse Operations Assistant Cambridge - CB1 Temporary to Permanent (after 12 successful weeks) £12.92 per hour 5 out of 7 days per week (Rota basis). Rotating shift AM (6:00-15:00) AND PM (13:00-22:00) Our client based in Cambridge is looking for a Warehouse Operations Assistant to join their team on a temporary ongoing basis with the potential to become permanent. Key Requirements: Unloading trailers and sorting parcels for delivery routes Keeping the warehouse clean and organised Supporting drivers and monitoring deliveries using internal systems Handling customer queries and complaints Updating spreadsheets and checking delivery information Assisting with the smooth running of daily operations Key Skills: Previous warehouse, administration, or customer service experience Good communication and organisational skills Basic IT skills, including using spreadsheets A proactive attitude and good attention to detail Team Leader or supervisory experience is beneficial but not essential Please apply now or contact us on .
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to 2,000 Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS Days out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career!
Jun 24, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to 2,000 Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS Days out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career!
Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive . co . uk for additional roles across engineering, production, warehouse & transport operations. Title: Customer Service Exec Region: Oxfordshire - OX29 Salary: £28k + Bens + Training + Prospects Location: Cassington Work Environment: • Office based • Working hours: Monday to Friday 07.30 to 16.30 plus one in 6 Saturday on a rota basis) 07.00 to 12.00 • PPE requirements in operational areas Reporting to: Customer Service Team Leader About the Company: With over 50 years of experience, our client is an ever evolving & expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey. Summary: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams. • Handling customer enquiries via phone and email. • Managing customer requests, queries and complaints. • Providing clear and confident responses to customers. • Working closely with internal teams and departments to resolve issues. • Maintaining accurate records and communication. • Managing order processing, payments, documentation and ensuring compliance with relevant regulations. • Be willing to learn and provide weighbridge cover as part of the wider team (full training provided). Essential requirements • Minimum 1 year experience in a customer service role. • Experience in at least one of the following: Office-based customer service environment, Call centre / high-volume phone-based role, Customer-facing role involving regular phone and email communication. • Experience handling customer queries, complaints, or service issues. • Confident using the telephone as a main communication tool. • Basic computer literacy (Outlook and Microsoft Office). • Someone reliable, proactive and able to work independently. Desirable • Experience using a CRM system. • Knowledge of Oxfordshire area. • Experience working in an office-based environment. Ideal candidate? • You are confident dealing with customers, even in challenging situations. • You take ownership, solve problems and manage your time independently to stay productive. • You stay organised and maintain strong attention to detail when handling multiple tasks. • You are quick to learn new systems and adapt to changes. • You are reliable, communicate clearly and are a strong team player. Benefits: - Generous holiday entitlement 24 days + Bank Holidays - Company pension scheme - Employee Assistance Programme - Full PPE & uniform supplied - Cycle to work scheme - Free flu jabs - On-site parking This really is a fabulous opportunity, we look forward to your application.
Jun 24, 2026
Full time
Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive . co . uk for additional roles across engineering, production, warehouse & transport operations. Title: Customer Service Exec Region: Oxfordshire - OX29 Salary: £28k + Bens + Training + Prospects Location: Cassington Work Environment: • Office based • Working hours: Monday to Friday 07.30 to 16.30 plus one in 6 Saturday on a rota basis) 07.00 to 12.00 • PPE requirements in operational areas Reporting to: Customer Service Team Leader About the Company: With over 50 years of experience, our client is an ever evolving & expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey. Summary: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams. • Handling customer enquiries via phone and email. • Managing customer requests, queries and complaints. • Providing clear and confident responses to customers. • Working closely with internal teams and departments to resolve issues. • Maintaining accurate records and communication. • Managing order processing, payments, documentation and ensuring compliance with relevant regulations. • Be willing to learn and provide weighbridge cover as part of the wider team (full training provided). Essential requirements • Minimum 1 year experience in a customer service role. • Experience in at least one of the following: Office-based customer service environment, Call centre / high-volume phone-based role, Customer-facing role involving regular phone and email communication. • Experience handling customer queries, complaints, or service issues. • Confident using the telephone as a main communication tool. • Basic computer literacy (Outlook and Microsoft Office). • Someone reliable, proactive and able to work independently. Desirable • Experience using a CRM system. • Knowledge of Oxfordshire area. • Experience working in an office-based environment. Ideal candidate? • You are confident dealing with customers, even in challenging situations. • You take ownership, solve problems and manage your time independently to stay productive. • You stay organised and maintain strong attention to detail when handling multiple tasks. • You are quick to learn new systems and adapt to changes. • You are reliable, communicate clearly and are a strong team player. Benefits: - Generous holiday entitlement 24 days + Bank Holidays - Company pension scheme - Employee Assistance Programme - Full PPE & uniform supplied - Cycle to work scheme - Free flu jabs - On-site parking This really is a fabulous opportunity, we look forward to your application.
Your new role My client is looking for a highly analytical, detail-orientated customer service individual to join their Customer Operations Team. This is an exciting opportunity for someone with experience in quality assurance, customer operations in a regulated environment, outcome testing or compliance monitoring.Working closely with operational teams, stakeholders, and regulatory functions, you will independently review customer interactions, identify areas for improvement, provide actionable recommendations, and help drive continuous improvement across the business. Conduct independent quality reviews across multiple customer contact channels, including telephone, email, live chat, web forms, and correspondence. Assess customer interactions to ensure compliance with FCA regulations, company policies, business rules, and customer outcome requirements. Evaluate the quality and effectiveness of customer outcomes and identify remediation where required. Deliver fair, consistent, and evidence-based assessments in line with established frameworks and standards. Provide clear, constructive, and actionable feedback to operational teams and stakeholders. Monitor and track recommendations through to completion, escalating concerns where appropriate. Contribute to the ongoing development of testing strategies and quality frameworks Maintain up-to-date knowledge of regulatory requirements, including Consumer Duty and Vulnerable Customer principles. Identify emerging risks, process weaknesses, training needs, and control gaps through ongoing testing and monitoring activities. Conduct root cause analysis and provide insight-led recommendations to improve customer outcomes and operational performance. Support the implementation of enhancements arising from audits, regulatory reviews, and second-line oversight activities. Collaborate across the business to identify opportunities to improve customer journeys and reduce customer friction. Present quality findings, trends, risks, and recommendations to stakeholders at various levels across the organisation. Support framework reviews and competency assessments to maintain quality and consistency across the team. Produce insightful reporting and trend analysis to support decision-making and business improvement initiatives. Engage with operational leaders to drive accountability and continuous improvement activities. What you'll need to succeed We're looking for someone who combines strong analytical capability with a passion for delivering excellent customer outcomes. Experience in Quality Assurance, Outcome Testing, Compliance Monitoring, or Quality Control within a regulated environment. Strong knowledge of Consumer Duty, Vulnerable Customers, and FCA regulatory requirements. Excellent written and verbal communication skills. Ability to provide constructive feedback and influence stakeholders at all levels. Strong analytical and problem-solving skills, including root cause analysis. Experience interpreting data and identifying trends, risks, and opportunities. Ability to work independently while managing multiple priorities and deadlines. Strong attention to detail and commitment to maintaining high quality standards. Desirable Experience Previous experience within Automotive Finance is desired, although not essential. Understanding of Customer Services and Complaints/Resolutions operations. Experience coaching individuals and supporting performance improvement initiatives. Exposure to regulatory reviews, audits, or compliance monitoring programmes. What You'll Bring A customer-first mindset and passion for delivering fair customer outcomes. Confidence in challenging processes and identifying opportunities for improvement. Strong organisational and time-management skills. A proactive and resilient approach to problem-solving. The ability to build effective relationships and positively influence change across the business. What you'll get in return Hybrid working Opportunity to work with a collaborative team and influence meaningful change Fantastic benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 24, 2026
Contractor
Your new role My client is looking for a highly analytical, detail-orientated customer service individual to join their Customer Operations Team. This is an exciting opportunity for someone with experience in quality assurance, customer operations in a regulated environment, outcome testing or compliance monitoring.Working closely with operational teams, stakeholders, and regulatory functions, you will independently review customer interactions, identify areas for improvement, provide actionable recommendations, and help drive continuous improvement across the business. Conduct independent quality reviews across multiple customer contact channels, including telephone, email, live chat, web forms, and correspondence. Assess customer interactions to ensure compliance with FCA regulations, company policies, business rules, and customer outcome requirements. Evaluate the quality and effectiveness of customer outcomes and identify remediation where required. Deliver fair, consistent, and evidence-based assessments in line with established frameworks and standards. Provide clear, constructive, and actionable feedback to operational teams and stakeholders. Monitor and track recommendations through to completion, escalating concerns where appropriate. Contribute to the ongoing development of testing strategies and quality frameworks Maintain up-to-date knowledge of regulatory requirements, including Consumer Duty and Vulnerable Customer principles. Identify emerging risks, process weaknesses, training needs, and control gaps through ongoing testing and monitoring activities. Conduct root cause analysis and provide insight-led recommendations to improve customer outcomes and operational performance. Support the implementation of enhancements arising from audits, regulatory reviews, and second-line oversight activities. Collaborate across the business to identify opportunities to improve customer journeys and reduce customer friction. Present quality findings, trends, risks, and recommendations to stakeholders at various levels across the organisation. Support framework reviews and competency assessments to maintain quality and consistency across the team. Produce insightful reporting and trend analysis to support decision-making and business improvement initiatives. Engage with operational leaders to drive accountability and continuous improvement activities. What you'll need to succeed We're looking for someone who combines strong analytical capability with a passion for delivering excellent customer outcomes. Experience in Quality Assurance, Outcome Testing, Compliance Monitoring, or Quality Control within a regulated environment. Strong knowledge of Consumer Duty, Vulnerable Customers, and FCA regulatory requirements. Excellent written and verbal communication skills. Ability to provide constructive feedback and influence stakeholders at all levels. Strong analytical and problem-solving skills, including root cause analysis. Experience interpreting data and identifying trends, risks, and opportunities. Ability to work independently while managing multiple priorities and deadlines. Strong attention to detail and commitment to maintaining high quality standards. Desirable Experience Previous experience within Automotive Finance is desired, although not essential. Understanding of Customer Services and Complaints/Resolutions operations. Experience coaching individuals and supporting performance improvement initiatives. Exposure to regulatory reviews, audits, or compliance monitoring programmes. What You'll Bring A customer-first mindset and passion for delivering fair customer outcomes. Confidence in challenging processes and identifying opportunities for improvement. Strong organisational and time-management skills. A proactive and resilient approach to problem-solving. The ability to build effective relationships and positively influence change across the business. What you'll get in return Hybrid working Opportunity to work with a collaborative team and influence meaningful change Fantastic benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
About the job Data Protection Officer - cardfactory Salary from £55,000 + benefits package Join us as the UK & Ireland Data Protection Officer and play a pivotal role in shaping and safeguarding the privacy framework across cardfactory, (url removed) and Garlanna. In this influential position, you'll act as a trusted, independent advisor-ensuring our organisation meets its obligations under UK GDPR, EU GDPR, PECR, ePrivacy and related legislation. You'll lead the way in embedding a strong culture of privacy by design, guiding stakeholders at all levels, and championing accountability across our UK and Ireland operations. As the primary contact for regulators, data subjects and internal teams, you'll oversee compliance, identify and mitigate privacy risks, and ensure robust policies and controls are in place. If you're ready to make a significant impact by driving a proactive, risk-aware approach to data protection, we'd love to hear from you. At cardfactory, we believe in smart working. That means you'll spend around two days a week at our Wakefield support centre, with the flexibility to work from home the rest of the time. What you'll do: Data Protection Strategy: Develop, implement and maintain a comprehensive Data Protection Strategy aligned to organisational goals and legislation. Own and update the Record of Processing Activities (ROPA). Policies & Documentation: Maintain all data protection policies, procedures and documentation, including DPIAs, privacy notices, breach logs and SAR logs. Support development of the Information Security Management System. Compliance Management: Lead audits and compliance activities to meet UK/EU GDPR, PECR and other regulatory requirements. Run the GDPR and data privacy steering committee. Monitoring & Audit: Conduct ongoing assessments and internal audits to ensure adherence to data protection standards. Review contracts to ensure appropriate legal and technical safeguards. Regulatory Liaison: Act as the primary contact for the ICO, DPC and other regulatory bodies, managing enquiries, investigations and reporting duties. Incident & Breach Management: Lead breach assessments, investigations and reporting, ensuring effective mitigation, documentation and communication. Training & Awareness: Design and deliver training initiatives, keeping colleagues informed on data protection requirements, risks and emerging trends. Leadership: Advise senior leaders and business units on privacy risks and compliance. Provide leadership and mentoring to the team. Supplier Risk Management: Oversee governance and risk assessments for third-party suppliers to ensure compliance and security standards are met. Collaboration & Consultancy: Act as the first point of contact for data privacy queries. Work cross-functionally to ensure a consistent, business-aligned approach to data protection. Risk Management: Identify, assess and mitigate data privacy risks, ensuring clear reporting to the appropriate stakeholders. What you'll need: Strong risk management capability and ability to deliver practical, commercially-aware solutions. Strong influencing skills (soft / hard / active listening etc.) - and the ability to blend and adapt them to the situation and intended audience. Able to implement a holistic security program of strategy, policies, processes and technologies. Being able to balance legislative requirements taking into consideration a commercial viewpoint People management skills to direct and manage a small team of data privacy specialists. Experience: Substantial experience in a DPO role, managing privacy operations complaints with the GDPR and PECR. Experience leading, developing and managing teams. Familiarity with Microsoft Purview, One Trust and other similar DSAR management and tooling. Experience working in fast-paced and complex environments, working across multiple business units. Experience with ISO 27001, ISO27701, ISAE 3000/3402 or other information security standards and frameworks.
Jun 24, 2026
Full time
About the job Data Protection Officer - cardfactory Salary from £55,000 + benefits package Join us as the UK & Ireland Data Protection Officer and play a pivotal role in shaping and safeguarding the privacy framework across cardfactory, (url removed) and Garlanna. In this influential position, you'll act as a trusted, independent advisor-ensuring our organisation meets its obligations under UK GDPR, EU GDPR, PECR, ePrivacy and related legislation. You'll lead the way in embedding a strong culture of privacy by design, guiding stakeholders at all levels, and championing accountability across our UK and Ireland operations. As the primary contact for regulators, data subjects and internal teams, you'll oversee compliance, identify and mitigate privacy risks, and ensure robust policies and controls are in place. If you're ready to make a significant impact by driving a proactive, risk-aware approach to data protection, we'd love to hear from you. At cardfactory, we believe in smart working. That means you'll spend around two days a week at our Wakefield support centre, with the flexibility to work from home the rest of the time. What you'll do: Data Protection Strategy: Develop, implement and maintain a comprehensive Data Protection Strategy aligned to organisational goals and legislation. Own and update the Record of Processing Activities (ROPA). Policies & Documentation: Maintain all data protection policies, procedures and documentation, including DPIAs, privacy notices, breach logs and SAR logs. Support development of the Information Security Management System. Compliance Management: Lead audits and compliance activities to meet UK/EU GDPR, PECR and other regulatory requirements. Run the GDPR and data privacy steering committee. Monitoring & Audit: Conduct ongoing assessments and internal audits to ensure adherence to data protection standards. Review contracts to ensure appropriate legal and technical safeguards. Regulatory Liaison: Act as the primary contact for the ICO, DPC and other regulatory bodies, managing enquiries, investigations and reporting duties. Incident & Breach Management: Lead breach assessments, investigations and reporting, ensuring effective mitigation, documentation and communication. Training & Awareness: Design and deliver training initiatives, keeping colleagues informed on data protection requirements, risks and emerging trends. Leadership: Advise senior leaders and business units on privacy risks and compliance. Provide leadership and mentoring to the team. Supplier Risk Management: Oversee governance and risk assessments for third-party suppliers to ensure compliance and security standards are met. Collaboration & Consultancy: Act as the first point of contact for data privacy queries. Work cross-functionally to ensure a consistent, business-aligned approach to data protection. Risk Management: Identify, assess and mitigate data privacy risks, ensuring clear reporting to the appropriate stakeholders. What you'll need: Strong risk management capability and ability to deliver practical, commercially-aware solutions. Strong influencing skills (soft / hard / active listening etc.) - and the ability to blend and adapt them to the situation and intended audience. Able to implement a holistic security program of strategy, policies, processes and technologies. Being able to balance legislative requirements taking into consideration a commercial viewpoint People management skills to direct and manage a small team of data privacy specialists. Experience: Substantial experience in a DPO role, managing privacy operations complaints with the GDPR and PECR. Experience leading, developing and managing teams. Familiarity with Microsoft Purview, One Trust and other similar DSAR management and tooling. Experience working in fast-paced and complex environments, working across multiple business units. Experience with ISO 27001, ISO27701, ISAE 3000/3402 or other information security standards and frameworks.
Head of Data Protection & Information Management Location: Swansea, Bristol, Birmingham (Garretts Green), Nottingham, Yeading (Hayes), Oldham (Chadderton), Leeds, Newcastle Salary: £57,515 per annum Vacancy Type: Permanent, Full Time(37hours per week) Part Time (30hours per week) Closing Date: Monday 6th July 2026 The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes, and also leading Internal Reviews or information rights requests under data protection legislation. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Job description The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes and also leading Internal Reviews or complaints under data protection. Your responsibilities will include, but aren t limited to: To act as the Data Protection Manager for the DVSA, carrying out the statutory tasks delegated to the role and DVSA by the Department s DPO (as set out in the DfT Data Protection Governance Policy) Leading the records management function ensuring alignment with DfT and wider Government. Providing assurance to the Digital & Technology Leadership Team that the organisation's systems are designed in accordance with the data protection policies and regulations. Lead FOI internal reviews, ensuring our response is fair and robust, and when necessary challenging senior managers on decisions to disclose or withhold. Person specification Essential qualifications: You must have an industry-recognised practitioner-level qualification in data protection. You will either have a qualification in FOI or a security qualification such as CISMP or ISO27001. For these area (FoI and security) where no qualification is held, you should be willing to acquire them within 9 months of joining us. To be successful in this role you will need to have the following experience: A history of being involved in incident management and forming part of a wider incident management team. A history of working collaboratively and inclusively with external organisations and other stakeholders, sharing information and knowledge to achieve common aims. Experience of information and records management function and be able to advice on Freedom of Information legislation and supporting the business with any training Experience in assessing and improving compliance and reporting on this to all levels. Experience of risk management and working with cyber security colleagues To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Jun 24, 2026
Full time
Head of Data Protection & Information Management Location: Swansea, Bristol, Birmingham (Garretts Green), Nottingham, Yeading (Hayes), Oldham (Chadderton), Leeds, Newcastle Salary: £57,515 per annum Vacancy Type: Permanent, Full Time(37hours per week) Part Time (30hours per week) Closing Date: Monday 6th July 2026 The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes, and also leading Internal Reviews or information rights requests under data protection legislation. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Job description The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes and also leading Internal Reviews or complaints under data protection. Your responsibilities will include, but aren t limited to: To act as the Data Protection Manager for the DVSA, carrying out the statutory tasks delegated to the role and DVSA by the Department s DPO (as set out in the DfT Data Protection Governance Policy) Leading the records management function ensuring alignment with DfT and wider Government. Providing assurance to the Digital & Technology Leadership Team that the organisation's systems are designed in accordance with the data protection policies and regulations. Lead FOI internal reviews, ensuring our response is fair and robust, and when necessary challenging senior managers on decisions to disclose or withhold. Person specification Essential qualifications: You must have an industry-recognised practitioner-level qualification in data protection. You will either have a qualification in FOI or a security qualification such as CISMP or ISO27001. For these area (FoI and security) where no qualification is held, you should be willing to acquire them within 9 months of joining us. To be successful in this role you will need to have the following experience: A history of being involved in incident management and forming part of a wider incident management team. A history of working collaboratively and inclusively with external organisations and other stakeholders, sharing information and knowledge to achieve common aims. Experience of information and records management function and be able to advice on Freedom of Information legislation and supporting the business with any training Experience in assessing and improving compliance and reporting on this to all levels. Experience of risk management and working with cyber security colleagues To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Head of Data Protection & Information Management Location: Swansea, Bristol, Birmingham (Garretts Green), Nottingham, Yeading (Hayes), Oldham (Chadderton), Leeds, Newcastle Salary: £57,515 per annum Vacancy Type: Permanent, Full Time(37hours per week) Part Time (30hours per week) Closing Date: Monday 6th July 2026 The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes, and also leading Internal Reviews or information rights requests under data protection legislation. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Job description The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes and also leading Internal Reviews or complaints under data protection. Your responsibilities will include, but aren t limited to: To act as the Data Protection Manager for the DVSA, carrying out the statutory tasks delegated to the role and DVSA by the Department s DPO (as set out in the DfT Data Protection Governance Policy) Leading the records management function ensuring alignment with DfT and wider Government. Providing assurance to the Digital & Technology Leadership Team that the organisation's systems are designed in accordance with the data protection policies and regulations. Lead FOI internal reviews, ensuring our response is fair and robust, and when necessary challenging senior managers on decisions to disclose or withhold. Person specification Essential qualifications: You must have an industry-recognised practitioner-level qualification in data protection. You will either have a qualification in FOI or a security qualification such as CISMP or ISO27001. For these area (FoI and security) where no qualification is held, you should be willing to acquire them within 9 months of joining us. To be successful in this role you will need to have the following experience: A history of being involved in incident management and forming part of a wider incident management team. A history of working collaboratively and inclusively with external organisations and other stakeholders, sharing information and knowledge to achieve common aims. Experience of information and records management function and be able to advice on Freedom of Information legislation and supporting the business with any training Experience in assessing and improving compliance and reporting on this to all levels. Experience of risk management and working with cyber security colleagues To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Jun 24, 2026
Full time
Head of Data Protection & Information Management Location: Swansea, Bristol, Birmingham (Garretts Green), Nottingham, Yeading (Hayes), Oldham (Chadderton), Leeds, Newcastle Salary: £57,515 per annum Vacancy Type: Permanent, Full Time(37hours per week) Part Time (30hours per week) Closing Date: Monday 6th July 2026 The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes, and also leading Internal Reviews or information rights requests under data protection legislation. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Job description The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes and also leading Internal Reviews or complaints under data protection. Your responsibilities will include, but aren t limited to: To act as the Data Protection Manager for the DVSA, carrying out the statutory tasks delegated to the role and DVSA by the Department s DPO (as set out in the DfT Data Protection Governance Policy) Leading the records management function ensuring alignment with DfT and wider Government. Providing assurance to the Digital & Technology Leadership Team that the organisation's systems are designed in accordance with the data protection policies and regulations. Lead FOI internal reviews, ensuring our response is fair and robust, and when necessary challenging senior managers on decisions to disclose or withhold. Person specification Essential qualifications: You must have an industry-recognised practitioner-level qualification in data protection. You will either have a qualification in FOI or a security qualification such as CISMP or ISO27001. For these area (FoI and security) where no qualification is held, you should be willing to acquire them within 9 months of joining us. To be successful in this role you will need to have the following experience: A history of being involved in incident management and forming part of a wider incident management team. A history of working collaboratively and inclusively with external organisations and other stakeholders, sharing information and knowledge to achieve common aims. Experience of information and records management function and be able to advice on Freedom of Information legislation and supporting the business with any training Experience in assessing and improving compliance and reporting on this to all levels. Experience of risk management and working with cyber security colleagues To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Head of Data Protection & Information Management Location: Swansea, Bristol, Birmingham (Garretts Green), Nottingham, Yeading (Hayes), Oldham (Chadderton), Leeds, Newcastle Salary: £57,515 per annum Vacancy Type: Permanent, Full Time(37hours per week) Part Time (30hours per week) Closing Date: Monday 6th July 2026 The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes, and also leading Internal Reviews or information rights requests under data protection legislation. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Job description The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes and also leading Internal Reviews or complaints under data protection. Your responsibilities will include, but aren t limited to: To act as the Data Protection Manager for the DVSA, carrying out the statutory tasks delegated to the role and DVSA by the Department s DPO (as set out in the DfT Data Protection Governance Policy) Leading the records management function ensuring alignment with DfT and wider Government. Providing assurance to the Digital & Technology Leadership Team that the organisation's systems are designed in accordance with the data protection policies and regulations. Lead FOI internal reviews, ensuring our response is fair and robust, and when necessary challenging senior managers on decisions to disclose or withhold. Person specification Essential qualifications: You must have an industry-recognised practitioner-level qualification in data protection. You will either have a qualification in FOI or a security qualification such as CISMP or ISO27001. For these area (FoI and security) where no qualification is held, you should be willing to acquire them within 9 months of joining us. To be successful in this role you will need to have the following experience: A history of being involved in incident management and forming part of a wider incident management team. A history of working collaboratively and inclusively with external organisations and other stakeholders, sharing information and knowledge to achieve common aims. Experience of information and records management function and be able to advice on Freedom of Information legislation and supporting the business with any training Experience in assessing and improving compliance and reporting on this to all levels. Experience of risk management and working with cyber security colleagues To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Jun 24, 2026
Full time
Head of Data Protection & Information Management Location: Swansea, Bristol, Birmingham (Garretts Green), Nottingham, Yeading (Hayes), Oldham (Chadderton), Leeds, Newcastle Salary: £57,515 per annum Vacancy Type: Permanent, Full Time(37hours per week) Part Time (30hours per week) Closing Date: Monday 6th July 2026 The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes, and also leading Internal Reviews or information rights requests under data protection legislation. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Job description The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes and also leading Internal Reviews or complaints under data protection. Your responsibilities will include, but aren t limited to: To act as the Data Protection Manager for the DVSA, carrying out the statutory tasks delegated to the role and DVSA by the Department s DPO (as set out in the DfT Data Protection Governance Policy) Leading the records management function ensuring alignment with DfT and wider Government. Providing assurance to the Digital & Technology Leadership Team that the organisation's systems are designed in accordance with the data protection policies and regulations. Lead FOI internal reviews, ensuring our response is fair and robust, and when necessary challenging senior managers on decisions to disclose or withhold. Person specification Essential qualifications: You must have an industry-recognised practitioner-level qualification in data protection. You will either have a qualification in FOI or a security qualification such as CISMP or ISO27001. For these area (FoI and security) where no qualification is held, you should be willing to acquire them within 9 months of joining us. To be successful in this role you will need to have the following experience: A history of being involved in incident management and forming part of a wider incident management team. A history of working collaboratively and inclusively with external organisations and other stakeholders, sharing information and knowledge to achieve common aims. Experience of information and records management function and be able to advice on Freedom of Information legislation and supporting the business with any training Experience in assessing and improving compliance and reporting on this to all levels. Experience of risk management and working with cyber security colleagues To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations• Drive KPI performance, consistently meeting challenging operational targets• Oversee the execution and supervision of in-store tasks to meet targets and standards• Recruitment for your team, leading them and fostering their growth and development• Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment• Proven track record in optimising operational efficiency through strategic time and cost management• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence• Commitment to delivering exceptional customer service and driving business results• Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits •A market-leading salary package•25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme•A flexible contract of 40 or 45 hours a week•26 weeks full pay following 1 year service for Maternity and Main Adopter Leave•Comprehensive training and ongoing development opportunities throughout your Aldi career•Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.
Jun 23, 2026
Full time
Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations• Drive KPI performance, consistently meeting challenging operational targets• Oversee the execution and supervision of in-store tasks to meet targets and standards• Recruitment for your team, leading them and fostering their growth and development• Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment• Proven track record in optimising operational efficiency through strategic time and cost management• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence• Commitment to delivering exceptional customer service and driving business results• Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits •A market-leading salary package•25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme•A flexible contract of 40 or 45 hours a week•26 weeks full pay following 1 year service for Maternity and Main Adopter Leave•Comprehensive training and ongoing development opportunities throughout your Aldi career•Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.
Job Description Join us as a Customer Service Team Leader - 12 Months Fixed Term Contract We're looking for a passionate and driven individual to lead our Contributions team - someone who thrives on challenge, inspires others, and is excited to make a real impact. The Contributions team sits in our Client Services area and is responsible for a wide range of tasks, including: Overseeing and processing Direct Debit instructions Processing cheque payments into accounts Refunds of contributions and subscriptions in line with HMRC guidance Investigating, updating and correcting ISA and LISA annual allowances What we're looking for: We're seeking someone who can bring energy, structure, and vision to the team. You'll be: Organised and proactive , with strong time-management skills to juggle priorities and keep the team on track. A strategic thinker , with a good grasp of CASS rules and the ability to spot trends and drive improvements. A planner , able to manage resources around shifting monthly deadlines. Confident and composed , especially when handling FTRs and complaints. A motivator , with a positive, can-do attitude and the ability to lift team morale. A mentor , who can spot potential and help others grow. A coach , comfortable giving constructive feedback and celebrating great performance. A change champion , who communicates updates clearly and positively. A role model , who consistently goes above and beyond for customers and colleagues. Your key responsibilities: As Team Leader, you'll be at the heart of the team's success. You'll: Manage and distribute workloads to meet SLAs and team goals. Deliver daily and monthly MI to track performance. Lead regular team meetings, 1:1s, and performance reviews. Coach and develop team members to deliver outstanding service. Keep processes up to date and aligned with company standards. Ensure full compliance with FCA regulations and report breaches promptly. Accurately log and report complaints and breaches. Collaborate with other teams to improve processes and customer experience. Monitor and escalate system/process issues. Oversee regular team tasks and support CASS audits. Assisting the Contributions Manager in any other areas as required Competence, knowledge and skills: Financial administration experience including but not limited to SIPPs, ISAs and GIAs. Previous experiencing in leading a team either in a permanent role or stepping into a leadership role ad-hoc. Excellent customer service skills. High level of planning, organisation and time management. Ability to motivate the team. Proficiency with Microsoft Office programs, specifically Word and Excel. Enthusiastic and inquisitive with a 'can do' attitude. For internal applications, the closing date for this role will be 26 June 2026. About AJ Bell AJ Bell is one of the UK's fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026 a reflection of our supportive and collaborative culture. What we offer Starting salary of 30,900 (depending on experience) 26 days holiday, increasing with service + buy/sell scheme 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free onsite gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. For new starters, there's an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you. Qualifications Additional Information
Jun 23, 2026
Full time
Job Description Join us as a Customer Service Team Leader - 12 Months Fixed Term Contract We're looking for a passionate and driven individual to lead our Contributions team - someone who thrives on challenge, inspires others, and is excited to make a real impact. The Contributions team sits in our Client Services area and is responsible for a wide range of tasks, including: Overseeing and processing Direct Debit instructions Processing cheque payments into accounts Refunds of contributions and subscriptions in line with HMRC guidance Investigating, updating and correcting ISA and LISA annual allowances What we're looking for: We're seeking someone who can bring energy, structure, and vision to the team. You'll be: Organised and proactive , with strong time-management skills to juggle priorities and keep the team on track. A strategic thinker , with a good grasp of CASS rules and the ability to spot trends and drive improvements. A planner , able to manage resources around shifting monthly deadlines. Confident and composed , especially when handling FTRs and complaints. A motivator , with a positive, can-do attitude and the ability to lift team morale. A mentor , who can spot potential and help others grow. A coach , comfortable giving constructive feedback and celebrating great performance. A change champion , who communicates updates clearly and positively. A role model , who consistently goes above and beyond for customers and colleagues. Your key responsibilities: As Team Leader, you'll be at the heart of the team's success. You'll: Manage and distribute workloads to meet SLAs and team goals. Deliver daily and monthly MI to track performance. Lead regular team meetings, 1:1s, and performance reviews. Coach and develop team members to deliver outstanding service. Keep processes up to date and aligned with company standards. Ensure full compliance with FCA regulations and report breaches promptly. Accurately log and report complaints and breaches. Collaborate with other teams to improve processes and customer experience. Monitor and escalate system/process issues. Oversee regular team tasks and support CASS audits. Assisting the Contributions Manager in any other areas as required Competence, knowledge and skills: Financial administration experience including but not limited to SIPPs, ISAs and GIAs. Previous experiencing in leading a team either in a permanent role or stepping into a leadership role ad-hoc. Excellent customer service skills. High level of planning, organisation and time management. Ability to motivate the team. Proficiency with Microsoft Office programs, specifically Word and Excel. Enthusiastic and inquisitive with a 'can do' attitude. For internal applications, the closing date for this role will be 26 June 2026. About AJ Bell AJ Bell is one of the UK's fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026 a reflection of our supportive and collaborative culture. What we offer Starting salary of 30,900 (depending on experience) 26 days holiday, increasing with service + buy/sell scheme 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free onsite gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. For new starters, there's an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you. Qualifications Additional Information
