Clinical Customer Service Advisor Are you passionate about making a difference in healthcare and enjoy building strong customer relationships? This is your chance to join a cutting-edge company as a Clinical Customer Service Advisor, where your skills and dedication will truly impact lives. You will play a vital role supporting clients and ensuring smooth communication with orders, all within a supportive and forward-thinking environment. Clinical Customer Service Advisor Responsibilities This position will involve, but will be limited to: Acting as the primary contact for customers, providing expert support and guidance to ensure their needs are met efficiently and professionally. Managing customer enquiries promptly, accurately, and with a proactive approach, helping to build trust and loyalty. Coordinating orders and liaising with laboratories to track testing progress, supporting the overall operational flow. Maintaining detailed records using Excel and other systems, ensuring data accuracy and compliance with quality standards. Assisting with the onboarding of new clients and providing ongoing support to foster long-term relationships. Collaborating with internal teams to ensure customer satisfaction and continuous service improvements. Supporting the implementation and optimisation of order management systems to streamline processes. Clinical Customer Service Advisor Rewards A competitive salary up to £32,(Apply online only), with eligibility for an annual target bonus. 25 days of holiday plus an extra day for your birthday, plus bank holidays. Hybrid working arrangement with a minimum of 3 days on-site. A comprehensive benefits package, including private medical insurance, a health & wellbeing app, life assurance, and group income protection. Enhanced pension scheme with a total contribution of 8%. Free parking Supportive team environment dedicated to your professional development and well-being. The Company Our client is a leading global scientific organisation committed to transforming healthcare. Clinical Customer Service Advisor Experience Essentials Extensive experience in a customer-facing, consultative role within a clinical or healthcare setting. Life sciences degree or similar scientific qualification is highly advantageous. Proficient with Excel and PowerPoint; experience with order management systems is a plus. Flexible, highly organised, and comfortable working independently. Positive, proactive approach and excellent communication skills. Location Based in Oxford, the role offers a hybrid working model. The position involves a minimum of three days on site, with easy access via public transport and free parking. Action If you would like to find out more about this excellent opportunity, then please apply online today! We will review and respond to all applications. Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.
Jun 14, 2026
Full time
Clinical Customer Service Advisor Are you passionate about making a difference in healthcare and enjoy building strong customer relationships? This is your chance to join a cutting-edge company as a Clinical Customer Service Advisor, where your skills and dedication will truly impact lives. You will play a vital role supporting clients and ensuring smooth communication with orders, all within a supportive and forward-thinking environment. Clinical Customer Service Advisor Responsibilities This position will involve, but will be limited to: Acting as the primary contact for customers, providing expert support and guidance to ensure their needs are met efficiently and professionally. Managing customer enquiries promptly, accurately, and with a proactive approach, helping to build trust and loyalty. Coordinating orders and liaising with laboratories to track testing progress, supporting the overall operational flow. Maintaining detailed records using Excel and other systems, ensuring data accuracy and compliance with quality standards. Assisting with the onboarding of new clients and providing ongoing support to foster long-term relationships. Collaborating with internal teams to ensure customer satisfaction and continuous service improvements. Supporting the implementation and optimisation of order management systems to streamline processes. Clinical Customer Service Advisor Rewards A competitive salary up to £32,(Apply online only), with eligibility for an annual target bonus. 25 days of holiday plus an extra day for your birthday, plus bank holidays. Hybrid working arrangement with a minimum of 3 days on-site. A comprehensive benefits package, including private medical insurance, a health & wellbeing app, life assurance, and group income protection. Enhanced pension scheme with a total contribution of 8%. Free parking Supportive team environment dedicated to your professional development and well-being. The Company Our client is a leading global scientific organisation committed to transforming healthcare. Clinical Customer Service Advisor Experience Essentials Extensive experience in a customer-facing, consultative role within a clinical or healthcare setting. Life sciences degree or similar scientific qualification is highly advantageous. Proficient with Excel and PowerPoint; experience with order management systems is a plus. Flexible, highly organised, and comfortable working independently. Positive, proactive approach and excellent communication skills. Location Based in Oxford, the role offers a hybrid working model. The position involves a minimum of three days on site, with easy access via public transport and free parking. Action If you would like to find out more about this excellent opportunity, then please apply online today! We will review and respond to all applications. Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.
Dive Into a Career That Makes a Splash - Join United Utilities. Are you a people-focused individual with strong communication and listening skills, empathy, and a willingness to learn? Would you enjoy helping customers with billing queries, explaining payment plans, and supporting office admin in a fast-paced environment? United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for dedicated and customer-focused individuals to join their Billing department in Whitehaven. About the Role We're looking for people-focused team members to support our customers with billing queries, payment plans, and general enquiries. You'll be the first point of contact, handling calls, emails, and office admin. What You'll Be Doing Serve as the first point of contact for customers, providing friendly and professional support via phone and email. Handle customer queries and resolve issues related to billing, payments, and account inconsistencies. Investigate complex billing concerns and escalate complaints to the appropriate teams when necessary. Clearly explain available payment plans and assist customers in selecting and setting up suitable options. Perform general administrative tasks to support smooth office operations. Manage incoming communications efficiently, ensuring timely responses and follow-ups. Collaborate with internal departments to ensure customer issues are resolved effectively and in line with company standards. What We're Looking For Empathy & Sensitivity - Ability to understand and respond to customer concerns with care and professionalism. Integrity - Handle sensitive information and complaints with honesty and good judgement. Communication Skills - Clear, confident, and respectful communication across all channels. Listening Skills - Attentive and patient when dealing with customer concerns. Administrative Competence - Basic office admin skills including email handling, data entry, and document management. Willingness to Learn - Open to feedback and continuous improvement. Positive Attitude - A proactive and solution-focused approach to customer service. What You Need to Know Hourly Rate- £13.95 PAYE, paid weekly one week in arrears Location: N Shore Rd, Whitehaven CA28 7XY (on site full-time) Start date: 20/07/2026 Assignment type: 12-month temporary contract through Reed Talent Solutions, as United Utilities trusted recruitment partner. What Shifts Might You Have Full-time 37 hours per week 4-week rolling rota Choose from two rota styles to suit your lifestyle: Option 1 - Standard: Week 1: Mon-Fri 9-5 Week 2: Mon-Fri 10-6 + Sat 8-4 (with a rest day) Week 3: Mon-Fri 12-8 Week 4: Mon-Fri 8-4 Option 2 - Shorter Fridays & 2 Saturdays: Week 1: Mon-Thu 8-5, Fri 8-12 Week 2: Mon-Fri 9-6 + Sat 10-2 (with a rest day) Week 3: Mon-Thu 9-6, Fri 9-1 Week 4: Mon-Fri 11-8 + Sat 11-3 (with a rest day) Full Training Provided 8 weeks of paid training Monday to Friday, 9am-5pm Supportive mentoring and buddying throughout What Are the Benefits of the Role Free on-site parking for all employees. Modern office facilities, including refreshments and working spaces. What's the Next Steps? Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with United Utilities, and pre-employment vetting via Reed ahead of your start date Save water, save money. Cut your water and energy bills - search United Utilities Save Water for tips.
Jun 13, 2026
Seasonal
Dive Into a Career That Makes a Splash - Join United Utilities. Are you a people-focused individual with strong communication and listening skills, empathy, and a willingness to learn? Would you enjoy helping customers with billing queries, explaining payment plans, and supporting office admin in a fast-paced environment? United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for dedicated and customer-focused individuals to join their Billing department in Whitehaven. About the Role We're looking for people-focused team members to support our customers with billing queries, payment plans, and general enquiries. You'll be the first point of contact, handling calls, emails, and office admin. What You'll Be Doing Serve as the first point of contact for customers, providing friendly and professional support via phone and email. Handle customer queries and resolve issues related to billing, payments, and account inconsistencies. Investigate complex billing concerns and escalate complaints to the appropriate teams when necessary. Clearly explain available payment plans and assist customers in selecting and setting up suitable options. Perform general administrative tasks to support smooth office operations. Manage incoming communications efficiently, ensuring timely responses and follow-ups. Collaborate with internal departments to ensure customer issues are resolved effectively and in line with company standards. What We're Looking For Empathy & Sensitivity - Ability to understand and respond to customer concerns with care and professionalism. Integrity - Handle sensitive information and complaints with honesty and good judgement. Communication Skills - Clear, confident, and respectful communication across all channels. Listening Skills - Attentive and patient when dealing with customer concerns. Administrative Competence - Basic office admin skills including email handling, data entry, and document management. Willingness to Learn - Open to feedback and continuous improvement. Positive Attitude - A proactive and solution-focused approach to customer service. What You Need to Know Hourly Rate- £13.95 PAYE, paid weekly one week in arrears Location: N Shore Rd, Whitehaven CA28 7XY (on site full-time) Start date: 20/07/2026 Assignment type: 12-month temporary contract through Reed Talent Solutions, as United Utilities trusted recruitment partner. What Shifts Might You Have Full-time 37 hours per week 4-week rolling rota Choose from two rota styles to suit your lifestyle: Option 1 - Standard: Week 1: Mon-Fri 9-5 Week 2: Mon-Fri 10-6 + Sat 8-4 (with a rest day) Week 3: Mon-Fri 12-8 Week 4: Mon-Fri 8-4 Option 2 - Shorter Fridays & 2 Saturdays: Week 1: Mon-Thu 8-5, Fri 8-12 Week 2: Mon-Fri 9-6 + Sat 10-2 (with a rest day) Week 3: Mon-Thu 9-6, Fri 9-1 Week 4: Mon-Fri 11-8 + Sat 11-3 (with a rest day) Full Training Provided 8 weeks of paid training Monday to Friday, 9am-5pm Supportive mentoring and buddying throughout What Are the Benefits of the Role Free on-site parking for all employees. Modern office facilities, including refreshments and working spaces. What's the Next Steps? Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with United Utilities, and pre-employment vetting via Reed ahead of your start date Save water, save money. Cut your water and energy bills - search United Utilities Save Water for tips.
Insite Public Practice Recruitment Limited
Manchester, Lancashire
Assistant Client Manager Manchester £45,000 - £55,000 + Hybrid Working + Clear Progression If you're a qualified Senior Accountant ready to step into management, or an established Assistant Manager looking for a firm where people genuinely come first, this could be the opportunity you've been waiting for. We're working with a rapidly growing accountancy and advisory practice that has built an outstanding reputation for combining technical excellence with a highly supportive culture. Following continued growth, they are looking to appoint an Assistant Client Manager to join their expanding Business Services team in Manchester. This is far more than a compliance-focused role. You'll become a trusted adviser to a diverse portfolio of owner-managed businesses, working closely with ambitious entrepreneurs and established companies while developing your own leadership skills and progressing your career. The Opportunity As an Assistant Client Manager, you'll play a key role in managing client relationships, reviewing accounts work, mentoring junior team members and supporting senior leadership with the delivery of exceptional client service. You'll have genuine autonomy, direct client exposure and the opportunity to influence the growth of both your clients and the wider business. The successful Assistant Client Manager will inherit a varied portfolio and work with businesses across multiple sectors, giving you exposure to a broad range of commercial challenges and opportunities. What You'll Be Doing Managing your own portfolio of clients and acting as their primary point of contact Building long-term relationships and becoming a trusted adviser to business owners Reviewing statutory accounts, management accounts and associated compliance work Supporting clients with commercial and financial queries throughout the year Working closely with Directors and Senior Managers to deliver an outstanding client experience Managing workflow across your portfolio to ensure deadlines and service levels are achieved Identifying opportunities to provide additional services and add value to clients Supervising, coaching and developing junior members of the team Reviewing work prepared by junior staff and providing constructive feedback Supporting wider business development and networking initiatives Collaborating with colleagues across tax, audit and advisory teams to deliver joined-up solutions About You We're keen to speak with ambitious practice professionals who enjoy working closely with clients and are looking to progress into a broader leadership role. You'll ideally have: ACA or ACCA qualification Previous experience as a Senior Accountant, Client Manager or Assistant Manager within accountancy practice Experience managing a portfolio of owner-managed business clients Strong accounts preparation and client relationship skills A commercial mindset and genuine interest in helping clients succeed Excellent communication and interpersonal abilities Strong organisational skills and the ability to manage multiple priorities Experience reviewing the work of junior team members Confidence working directly with business owners and decision-makers Experience using CCH software would be advantageous, although this is not essential. What's On Offer? Salary between £45,000 and £55,000 depending on experience Flexible hybrid working arrangements Clear progression pathway towards Client Manager and Senior Management positions Generous annual leave allowance plus your birthday off Additional volunteering day each year Enhanced pension scheme Tailored learning and development programmes Ongoing professional development support Health and wellbeing initiatives Mental health support services Regular social, wellbeing and community events Modern and collaborative working environment Why Consider This Opportunity? This firm has experienced significant growth in recent years while maintaining a people-first culture that places genuine emphasis on employee wellbeing, development and career progression. They have created an environment where individuals are trusted, supported and encouraged to develop their careers at their own pace. The leadership team remains highly accessible, and there is a strong emphasis on collaboration rather than hierarchy. For an ambitious Assistant Client Manager seeking a role that offers responsibility, progression and meaningful client relationships, this represents an outstanding opportunity. To apply or discuss the position confidentially, please submit your CV today.
Jun 13, 2026
Full time
Assistant Client Manager Manchester £45,000 - £55,000 + Hybrid Working + Clear Progression If you're a qualified Senior Accountant ready to step into management, or an established Assistant Manager looking for a firm where people genuinely come first, this could be the opportunity you've been waiting for. We're working with a rapidly growing accountancy and advisory practice that has built an outstanding reputation for combining technical excellence with a highly supportive culture. Following continued growth, they are looking to appoint an Assistant Client Manager to join their expanding Business Services team in Manchester. This is far more than a compliance-focused role. You'll become a trusted adviser to a diverse portfolio of owner-managed businesses, working closely with ambitious entrepreneurs and established companies while developing your own leadership skills and progressing your career. The Opportunity As an Assistant Client Manager, you'll play a key role in managing client relationships, reviewing accounts work, mentoring junior team members and supporting senior leadership with the delivery of exceptional client service. You'll have genuine autonomy, direct client exposure and the opportunity to influence the growth of both your clients and the wider business. The successful Assistant Client Manager will inherit a varied portfolio and work with businesses across multiple sectors, giving you exposure to a broad range of commercial challenges and opportunities. What You'll Be Doing Managing your own portfolio of clients and acting as their primary point of contact Building long-term relationships and becoming a trusted adviser to business owners Reviewing statutory accounts, management accounts and associated compliance work Supporting clients with commercial and financial queries throughout the year Working closely with Directors and Senior Managers to deliver an outstanding client experience Managing workflow across your portfolio to ensure deadlines and service levels are achieved Identifying opportunities to provide additional services and add value to clients Supervising, coaching and developing junior members of the team Reviewing work prepared by junior staff and providing constructive feedback Supporting wider business development and networking initiatives Collaborating with colleagues across tax, audit and advisory teams to deliver joined-up solutions About You We're keen to speak with ambitious practice professionals who enjoy working closely with clients and are looking to progress into a broader leadership role. You'll ideally have: ACA or ACCA qualification Previous experience as a Senior Accountant, Client Manager or Assistant Manager within accountancy practice Experience managing a portfolio of owner-managed business clients Strong accounts preparation and client relationship skills A commercial mindset and genuine interest in helping clients succeed Excellent communication and interpersonal abilities Strong organisational skills and the ability to manage multiple priorities Experience reviewing the work of junior team members Confidence working directly with business owners and decision-makers Experience using CCH software would be advantageous, although this is not essential. What's On Offer? Salary between £45,000 and £55,000 depending on experience Flexible hybrid working arrangements Clear progression pathway towards Client Manager and Senior Management positions Generous annual leave allowance plus your birthday off Additional volunteering day each year Enhanced pension scheme Tailored learning and development programmes Ongoing professional development support Health and wellbeing initiatives Mental health support services Regular social, wellbeing and community events Modern and collaborative working environment Why Consider This Opportunity? This firm has experienced significant growth in recent years while maintaining a people-first culture that places genuine emphasis on employee wellbeing, development and career progression. They have created an environment where individuals are trusted, supported and encouraged to develop their careers at their own pace. The leadership team remains highly accessible, and there is a strong emphasis on collaboration rather than hierarchy. For an ambitious Assistant Client Manager seeking a role that offers responsibility, progression and meaningful client relationships, this represents an outstanding opportunity. To apply or discuss the position confidentially, please submit your CV today.
Customer Service Advisor Warwick, Warwickshire £26,326 + Benefits Monday Friday (No Weekends) This is an opportunity for someone with a background in customer service, call centres, retail, hospitality, or administration who is looking for a stable, full-time role with genuine career development opportunities in customer service. What you ll be doing as a Customer Service Advisor: Handling inbound and outbound customer calls Responding to enquiries via phone, email, and live chat Delivering a high standard of customer service at all times Accurately updating customer records and internal systems Working collaboratively in a fast-paced team environment What s in it for you as a Customer Service Advisor: Private healthcare (BUPA) + Medicash Employee Assistance Programme Life assurance and critical illness cover Staff discounts and regular social events Excellent training and career progression opportunities Monday Friday schedule with no weekend work What we re looking for in a Customer Service Advisor: Previous experience in customer service, call/contact centres, administration, retail or hospitality Strong communication and keyboard skills and confidence using Microsoft Office A detail-focused, team-oriented approach Ability to commute reliably to Warwick
Jun 13, 2026
Full time
Customer Service Advisor Warwick, Warwickshire £26,326 + Benefits Monday Friday (No Weekends) This is an opportunity for someone with a background in customer service, call centres, retail, hospitality, or administration who is looking for a stable, full-time role with genuine career development opportunities in customer service. What you ll be doing as a Customer Service Advisor: Handling inbound and outbound customer calls Responding to enquiries via phone, email, and live chat Delivering a high standard of customer service at all times Accurately updating customer records and internal systems Working collaboratively in a fast-paced team environment What s in it for you as a Customer Service Advisor: Private healthcare (BUPA) + Medicash Employee Assistance Programme Life assurance and critical illness cover Staff discounts and regular social events Excellent training and career progression opportunities Monday Friday schedule with no weekend work What we re looking for in a Customer Service Advisor: Previous experience in customer service, call/contact centres, administration, retail or hospitality Strong communication and keyboard skills and confidence using Microsoft Office A detail-focused, team-oriented approach Ability to commute reliably to Warwick
Role : Commercial Officer - SC Contract Length: 120 days initially Location : Croydon, Liverpool or Manchester (3 days/week on site - whichever is closest) IR35 : Inside Rate: £550/day Security Clearance: SC Minimum Requirement: Public sector procurement Contract Management Security Clearance: SC Deliverables include: market engagement - planning; identification of required documents and their authors; recommendations; and engaging suppliers under a CCS Framework. procurement - production of documents needed for: the Invitation to Tender; commercial approvals; contract award and contract management. Contract Management Commercial advice, guidance, support and point of escalation for BAU contracts. Enablers provide common services across the organisation. Enterprise Services (ES) provision common IT services across the organisation. Both areas have contracts expiring that require re-procurement along with contract / commercial support for BAU contracted services. Enablers are looking to re-procure their CRM solution and ES are looking to re-procure a number of services including MS Teams External Calling; Contact Centre Services and our Device Support contract. We require an experienced Commercial Manage to support Enables and Enterprise Services including without limitation, the following deliverables: Market engagement - planning; identification of required documents and their authors; recommendations; and engaging suppliers under a CCS Framework. Procurement - production of documents needed for: the Invitation to Tender; commercial approvals; contract award and contract management. Contract Management Commercial advice, guidance, support and point of escalation for BAU contracts. Essential skills and experience: Experience of leading the procurement, through re-opened competition, call-off contracts for Information Technology (IT) from Crown Commercial Service (CCS) framework agreements, as part of a multi-disciplinary team within a project or programme that is governed by one or more Boards Experience of working in multi-disciplinary Buyer teams on market engagement that involved: persuading stakeholders and team colleagues of the value of market engagement, factoring in their reasonable observations and feeding back how market engagement had been adapted. identifying compliant opportunities to identify the team s key information requirements from the market and the team s key messages for the market through, as appropriate: development and application of questionnaires, with review of responses and identification of related actions; iterative sharing of draft documentation; running broadcast events and one-to-one events; and / or other means of market engagement. Experience of involving the incumbent in market engagement in a way that: recognises the incumbent s possible role as a bidder but also mitigates the risk that the incumbent is seen to have a material unfair advantage over other potential bidders. applies contractual obligations to ensure timely provision of data about current service provision such as incumbent s data on assets and personnel (to support other potential bidders assessment of risk against regulations for Transfer of Undertakings (Protection of Employment) (TUPE). recognises the incumbent s role in transition from one contract to another, and potentially the incumbent s role in transition from one supplier to another. Experience of working with a legal advisor to understand and mitigate risks and issues relating to procurement regulations Experience of working with the incumbent and a legal advisor to obtain information that can be shared with potential bidders to help them to assess TUPE risk Skill in persuading stakeholders and team colleagues to acknowledge and accommodate commercial perspective in writing, though informal discussion and by attending Board meetings, achieved by using language stakeholders and team colleagues understand in respect of risks and issues pertaining to time, quality, cost, governance and compliance Skill in listening to or reading written communications from stakeholders and team colleagues who may have low commercial awareness; identifying and then discussing with them the commercial matters, including regulatory compliance, that are implicit in what they are saying or writing but which they may not have recognised Skill in briefing legal advisors when seeking advice about matters that may be hazardous in respect of compliance with the public sector regulatory framework for procurement, including: identifying the points where specific legal advice is wanted, providing the background material legal advisors will want, and being able to discuss the matters verbally with them so they appreciate what advice is needed Skill in resolving differences between parties by finding pragmatic solutions, ideally on the basis of applying reasonable principles accepted by the parties and that are in the Buyer s interest Skill in developing and applying a supplier perspective to market engagement including identification of possible concerns from potential bidders about risk transfer from the buyer to a supplier, and managing these concerns in writing, and verbally at market engagement events Desirable skills and experience: Experience in identifying and checking relevant government guidance (eg playbooks) for ideas and potential weaknesses in a market engagement approach, by considering the relevance of the guidance to the specific market engagement and the feasibility of applying the guidance Experience of procuring, through re-opened competition, call-off contracts for Information Technology To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed) Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
Jun 13, 2026
Contractor
Role : Commercial Officer - SC Contract Length: 120 days initially Location : Croydon, Liverpool or Manchester (3 days/week on site - whichever is closest) IR35 : Inside Rate: £550/day Security Clearance: SC Minimum Requirement: Public sector procurement Contract Management Security Clearance: SC Deliverables include: market engagement - planning; identification of required documents and their authors; recommendations; and engaging suppliers under a CCS Framework. procurement - production of documents needed for: the Invitation to Tender; commercial approvals; contract award and contract management. Contract Management Commercial advice, guidance, support and point of escalation for BAU contracts. Enablers provide common services across the organisation. Enterprise Services (ES) provision common IT services across the organisation. Both areas have contracts expiring that require re-procurement along with contract / commercial support for BAU contracted services. Enablers are looking to re-procure their CRM solution and ES are looking to re-procure a number of services including MS Teams External Calling; Contact Centre Services and our Device Support contract. We require an experienced Commercial Manage to support Enables and Enterprise Services including without limitation, the following deliverables: Market engagement - planning; identification of required documents and their authors; recommendations; and engaging suppliers under a CCS Framework. Procurement - production of documents needed for: the Invitation to Tender; commercial approvals; contract award and contract management. Contract Management Commercial advice, guidance, support and point of escalation for BAU contracts. Essential skills and experience: Experience of leading the procurement, through re-opened competition, call-off contracts for Information Technology (IT) from Crown Commercial Service (CCS) framework agreements, as part of a multi-disciplinary team within a project or programme that is governed by one or more Boards Experience of working in multi-disciplinary Buyer teams on market engagement that involved: persuading stakeholders and team colleagues of the value of market engagement, factoring in their reasonable observations and feeding back how market engagement had been adapted. identifying compliant opportunities to identify the team s key information requirements from the market and the team s key messages for the market through, as appropriate: development and application of questionnaires, with review of responses and identification of related actions; iterative sharing of draft documentation; running broadcast events and one-to-one events; and / or other means of market engagement. Experience of involving the incumbent in market engagement in a way that: recognises the incumbent s possible role as a bidder but also mitigates the risk that the incumbent is seen to have a material unfair advantage over other potential bidders. applies contractual obligations to ensure timely provision of data about current service provision such as incumbent s data on assets and personnel (to support other potential bidders assessment of risk against regulations for Transfer of Undertakings (Protection of Employment) (TUPE). recognises the incumbent s role in transition from one contract to another, and potentially the incumbent s role in transition from one supplier to another. Experience of working with a legal advisor to understand and mitigate risks and issues relating to procurement regulations Experience of working with the incumbent and a legal advisor to obtain information that can be shared with potential bidders to help them to assess TUPE risk Skill in persuading stakeholders and team colleagues to acknowledge and accommodate commercial perspective in writing, though informal discussion and by attending Board meetings, achieved by using language stakeholders and team colleagues understand in respect of risks and issues pertaining to time, quality, cost, governance and compliance Skill in listening to or reading written communications from stakeholders and team colleagues who may have low commercial awareness; identifying and then discussing with them the commercial matters, including regulatory compliance, that are implicit in what they are saying or writing but which they may not have recognised Skill in briefing legal advisors when seeking advice about matters that may be hazardous in respect of compliance with the public sector regulatory framework for procurement, including: identifying the points where specific legal advice is wanted, providing the background material legal advisors will want, and being able to discuss the matters verbally with them so they appreciate what advice is needed Skill in resolving differences between parties by finding pragmatic solutions, ideally on the basis of applying reasonable principles accepted by the parties and that are in the Buyer s interest Skill in developing and applying a supplier perspective to market engagement including identification of possible concerns from potential bidders about risk transfer from the buyer to a supplier, and managing these concerns in writing, and verbally at market engagement events Desirable skills and experience: Experience in identifying and checking relevant government guidance (eg playbooks) for ideas and potential weaknesses in a market engagement approach, by considering the relevance of the guidance to the specific market engagement and the feasibility of applying the guidance Experience of procuring, through re-opened competition, call-off contracts for Information Technology To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed) Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
I am pleased to be working with a market-leading, Bolton-based client who are looking to add to their well-established team. They are looking for an attentive and proactive Customer Service Advisor to join their operation on a full-time, permanent basis. Role Purpose My client is looking for a proactive and customer-focused Customer Service Advisor to join a busy depot team. This hands-on, varied position combines customer service, sales support, and essential operational administration. You will be the first point of contact for customers across the showroom, trade counter, phone, email, and online channels, ensuring an excellent service experience while helping the depot operate efficiently day to day. Salary ranges from £26,000 to £28,500 Mon-Fri 08:30-17:00 32 days holiday inclusive of bank holidays Option to buy additional holidays Healthcare plan Progression and development opportunities Join a supportive, practical depot environment Hands-on, varied role with plenty of customer interaction Work closely with a friendly team across sales, operations, and workshop functions Day-to-Day of the Role Welcoming customers in the showroom and at the trade counter Responding to enquiries via phone, email, and online channels Preparing quotations, processing orders and payments, and following up with customers Providing product advice and promoting accessories, services, and equipment Booking workshop jobs and arranging machine collections Liaising with the workshop team to ensure jobs are scheduled efficiently Maintaining accurate customer and job records Managing returns and supporting stock control processes Assisting with daily cash reconciliation Keeping the showroom and trade counter clean, safe, and well presented Supporting with light manual handling, machine assembly, and pre-delivery inspections Offering basic product demonstrations where required Specification Strong customer service and communication skills Excellent organisational skills and attention to detail Confident user of IT systems and digital tools Ability to manage multiple tasks in a fast-paced depot environment Proactive problem-solver with a positive, team-focused attitude If this opportunity sounds like the right fit for you, and you meet the criteria above, we encourage you to apply today!
Jun 13, 2026
Full time
I am pleased to be working with a market-leading, Bolton-based client who are looking to add to their well-established team. They are looking for an attentive and proactive Customer Service Advisor to join their operation on a full-time, permanent basis. Role Purpose My client is looking for a proactive and customer-focused Customer Service Advisor to join a busy depot team. This hands-on, varied position combines customer service, sales support, and essential operational administration. You will be the first point of contact for customers across the showroom, trade counter, phone, email, and online channels, ensuring an excellent service experience while helping the depot operate efficiently day to day. Salary ranges from £26,000 to £28,500 Mon-Fri 08:30-17:00 32 days holiday inclusive of bank holidays Option to buy additional holidays Healthcare plan Progression and development opportunities Join a supportive, practical depot environment Hands-on, varied role with plenty of customer interaction Work closely with a friendly team across sales, operations, and workshop functions Day-to-Day of the Role Welcoming customers in the showroom and at the trade counter Responding to enquiries via phone, email, and online channels Preparing quotations, processing orders and payments, and following up with customers Providing product advice and promoting accessories, services, and equipment Booking workshop jobs and arranging machine collections Liaising with the workshop team to ensure jobs are scheduled efficiently Maintaining accurate customer and job records Managing returns and supporting stock control processes Assisting with daily cash reconciliation Keeping the showroom and trade counter clean, safe, and well presented Supporting with light manual handling, machine assembly, and pre-delivery inspections Offering basic product demonstrations where required Specification Strong customer service and communication skills Excellent organisational skills and attention to detail Confident user of IT systems and digital tools Ability to manage multiple tasks in a fast-paced depot environment Proactive problem-solver with a positive, team-focused attitude If this opportunity sounds like the right fit for you, and you meet the criteria above, we encourage you to apply today!
Customer Service Advisor Sheffield (S9) £27,000 Monday - Friday 8:30am - 4:30pm Are you a confident communicator who enjoys helping customers and thrives in a fast-paced environment? Elevation Recruitment Business Support are recruiting a Customer Service Advisor to join our clients friendly and supportive team in Sheffield. Working in a small, successful team, you'll be the first point of contact for customers, providing excellent service across enquiries, orders, quotations and complaint resolution. Benefits £27,000 salary 25 days holiday plus bank holidays Christmas shutdown Free on-site parking On-site gym Company-funded social events and team activities Regular charity and fundraising events Full training and development Key Responsibilities Handling inbound customer calls and emails from UK and international customers Processing orders, quotations and customer documentation accurately Resolving customer queries and complaints efficiently Liaising with internal departments Arranging deliveries and coordinating with hauliers Maintaining accurate customer records and administration Learning and developing knowledge of our products and services Customer Engagement A small part of the role will involve proactive calls to existing customers who haven't ordered recently. These are warm conversations focused on customer care rather than sales. You may be checking whether customers need updated price lists or brochures, arranging visits from Sales Representatives, or identifying and resolving any issues that may be preventing them from placing orders. About You Personality is important! We're looking for someone who enjoys working hard, getting involved and being part of a close-knit team that genuinely enjoys what they do. Previous B2B customer service experience would be beneficial Confident and professional on the telephone Strong organisational skills with the ability to manage multiple tasks Good IT skills and attention to detail Positive, proactive and customer-focused approach Able to learn and retain technical product information Enjoys working as part of a team Interviews are available next week, so apply now to be considered or get in touch with Sarah Larkin or Amy Wood for more information!
Jun 13, 2026
Full time
Customer Service Advisor Sheffield (S9) £27,000 Monday - Friday 8:30am - 4:30pm Are you a confident communicator who enjoys helping customers and thrives in a fast-paced environment? Elevation Recruitment Business Support are recruiting a Customer Service Advisor to join our clients friendly and supportive team in Sheffield. Working in a small, successful team, you'll be the first point of contact for customers, providing excellent service across enquiries, orders, quotations and complaint resolution. Benefits £27,000 salary 25 days holiday plus bank holidays Christmas shutdown Free on-site parking On-site gym Company-funded social events and team activities Regular charity and fundraising events Full training and development Key Responsibilities Handling inbound customer calls and emails from UK and international customers Processing orders, quotations and customer documentation accurately Resolving customer queries and complaints efficiently Liaising with internal departments Arranging deliveries and coordinating with hauliers Maintaining accurate customer records and administration Learning and developing knowledge of our products and services Customer Engagement A small part of the role will involve proactive calls to existing customers who haven't ordered recently. These are warm conversations focused on customer care rather than sales. You may be checking whether customers need updated price lists or brochures, arranging visits from Sales Representatives, or identifying and resolving any issues that may be preventing them from placing orders. About You Personality is important! We're looking for someone who enjoys working hard, getting involved and being part of a close-knit team that genuinely enjoys what they do. Previous B2B customer service experience would be beneficial Confident and professional on the telephone Strong organisational skills with the ability to manage multiple tasks Good IT skills and attention to detail Positive, proactive and customer-focused approach Able to learn and retain technical product information Enjoys working as part of a team Interviews are available next week, so apply now to be considered or get in touch with Sarah Larkin or Amy Wood for more information!
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth . The Role The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment. Job Details: Role : Customer Service Advisor (Complaints) Location : Plymouth, PL9 7HJ Start date : 11/05/2026 (later start dates also available - please enquire) Pay Rate : £13.52 per hour Contract : Temporary (up to 12 weeks, with potential extension) Hours : Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, you will get a random day off in the week) Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key Responsibilities • Provide first-time solutions for customers via telephone and email.• Handle consecutive phone calls and manage complaints effectively.• Deliver excellent quality of service within agreed handling time Desirable Qualities • Proven record in a fast-paced customer service environment.• Quick, accurate typist with high attention to detail.• Ability to handle difficult complaints professionally and with resilience.• Excellent telephone manner and telephony experience.• Proficient in email, spreadsheet, and word processing software.• Creative problem solver with a focus on resolution.• Accurate and consistent data input. Required Skills/Experience • Passion for delivering great customer experiences.• Confidence in taking consecutive phone calls and handling complaints.• Ability to prioritize and manage workloads.• Flexible and adaptable to changing customer demands.• Enthusiastic and responsive.• Self-motivated, able to work independently or as part of a team.• Ability to work under pressure and meet deadlines.• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.• Good level of spoken English and clear communication skills. Required Skills/Experience • Passion for delivering great customer experiences.• Confidence in taking consecutive phone calls and handling complaints.• Ability to prioritize and manage workloads.• Flexible and adaptable to changing customer demands.• Enthusiastic and responsive.• Self-motivated, able to work independently or as part of a team.• Ability to work under pressure and meet deadlines.• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.• Good level of spoken English and clear communication skills.
Jun 13, 2026
Full time
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth . The Role The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment. Job Details: Role : Customer Service Advisor (Complaints) Location : Plymouth, PL9 7HJ Start date : 11/05/2026 (later start dates also available - please enquire) Pay Rate : £13.52 per hour Contract : Temporary (up to 12 weeks, with potential extension) Hours : Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, you will get a random day off in the week) Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key Responsibilities • Provide first-time solutions for customers via telephone and email.• Handle consecutive phone calls and manage complaints effectively.• Deliver excellent quality of service within agreed handling time Desirable Qualities • Proven record in a fast-paced customer service environment.• Quick, accurate typist with high attention to detail.• Ability to handle difficult complaints professionally and with resilience.• Excellent telephone manner and telephony experience.• Proficient in email, spreadsheet, and word processing software.• Creative problem solver with a focus on resolution.• Accurate and consistent data input. Required Skills/Experience • Passion for delivering great customer experiences.• Confidence in taking consecutive phone calls and handling complaints.• Ability to prioritize and manage workloads.• Flexible and adaptable to changing customer demands.• Enthusiastic and responsive.• Self-motivated, able to work independently or as part of a team.• Ability to work under pressure and meet deadlines.• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.• Good level of spoken English and clear communication skills. Required Skills/Experience • Passion for delivering great customer experiences.• Confidence in taking consecutive phone calls and handling complaints.• Ability to prioritize and manage workloads.• Flexible and adaptable to changing customer demands.• Enthusiastic and responsive.• Self-motivated, able to work independently or as part of a team.• Ability to work under pressure and meet deadlines.• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.• Good level of spoken English and clear communication skills.
IT Customer Advisor Salary: 13.45 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 13, 2026
Seasonal
IT Customer Advisor Salary: 13.45 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Audit Senior opportunity - West Yorkshire - Independent Firm Your new company This is a forward-thinking, people-centred independent accountancy and advisory firm with a strong presence West Yorkshire and the wider UK. The firm has an excellent reputation for delivering high-quality, relationship-led accountancy services to a diverse portfolio of business and personal clients. Additionally, this firm offers a dynamic, genuinely supportive and collaborative culture, and there is an opportunity to join a new audit team as they continue their organic growth across the market. Your new role As an Audit Senior, you will play a key role in delivering high-quality audit services to a varied client base across Yorkshire and beyond. You will: Lead on-site audit assignments from planning through to completion Supervise and mentor junior team members Prepare statutory accounts and support clients with technical queries Build strong client relationships through clear communication and a proactive approach Work closely with the manager and directors to ensure high standards of compliance and service delivery This is an opportunity to join a firm where your voice is heard, your development is prioritised, and your work genuinely supports local businesses and individuals. What you'll need to succeed ACA/ACCA qualified or finalist Strong audit experience within practice Confident in leading assignments and reviewing work Excellent communication skills and a client-focused mindset Ability to work collaboratively within a friendly, supportive team What you'll get in return A supportive, people-first culture Exposure to a wide range of clients across various industries Opportunities to develop your career - you will be given the relevant support as well as autonomy A modern, forward-thinking firm that embraces technology The chance to be part of a growing independent practice with a presence across both Yorkshire and the North West What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 13, 2026
Full time
Audit Senior opportunity - West Yorkshire - Independent Firm Your new company This is a forward-thinking, people-centred independent accountancy and advisory firm with a strong presence West Yorkshire and the wider UK. The firm has an excellent reputation for delivering high-quality, relationship-led accountancy services to a diverse portfolio of business and personal clients. Additionally, this firm offers a dynamic, genuinely supportive and collaborative culture, and there is an opportunity to join a new audit team as they continue their organic growth across the market. Your new role As an Audit Senior, you will play a key role in delivering high-quality audit services to a varied client base across Yorkshire and beyond. You will: Lead on-site audit assignments from planning through to completion Supervise and mentor junior team members Prepare statutory accounts and support clients with technical queries Build strong client relationships through clear communication and a proactive approach Work closely with the manager and directors to ensure high standards of compliance and service delivery This is an opportunity to join a firm where your voice is heard, your development is prioritised, and your work genuinely supports local businesses and individuals. What you'll need to succeed ACA/ACCA qualified or finalist Strong audit experience within practice Confident in leading assignments and reviewing work Excellent communication skills and a client-focused mindset Ability to work collaboratively within a friendly, supportive team What you'll get in return A supportive, people-first culture Exposure to a wide range of clients across various industries Opportunities to develop your career - you will be given the relevant support as well as autonomy A modern, forward-thinking firm that embraces technology The chance to be part of a growing independent practice with a presence across both Yorkshire and the North West What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth . The Role The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment. Job Details: Role : Customer Service Advisor (Complaints) Location : Plymouth, PL9 7HJ Start date : 11/05/2026 (later start dates also available - please enquire) Pay Rate : £13.52 per hour Contract : Temporary (up to 12 weeks, with potential extension) Hours : Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, you will get a random day off in the week) Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key Responsibilities • Provide first-time solutions for customers via telephone and email.• Handle consecutive phone calls and manage complaints effectively.• Deliver excellent quality of service within agreed handling time Desirable Qualities • Proven record in a fast-paced customer service environment.• Quick, accurate typist with high attention to detail.• Ability to handle difficult complaints professionally and with resilience.• Excellent telephone manner and telephony experience.• Proficient in email, spreadsheet, and word processing software.• Creative problem solver with a focus on resolution.• Accurate and consistent data input. Required Skills/Experience • Passion for delivering great customer experiences.• Confidence in taking consecutive phone calls and handling complaints.• Ability to prioritize and manage workloads.• Flexible and adaptable to changing customer demands.• Enthusiastic and responsive.• Self-motivated, able to work independently or as part of a team.• Ability to work under pressure and meet deadlines.• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.• Good level of spoken English and clear communication skills. Required Skills/Experience • Passion for delivering great customer experiences.• Confidence in taking consecutive phone calls and handling complaints.• Ability to prioritize and manage workloads.• Flexible and adaptable to changing customer demands.• Enthusiastic and responsive.• Self-motivated, able to work independently or as part of a team.• Ability to work under pressure and meet deadlines.• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.• Good level of spoken English and clear communication skills.
Jun 13, 2026
Full time
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth . The Role The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment. Job Details: Role : Customer Service Advisor (Complaints) Location : Plymouth, PL9 7HJ Start date : 11/05/2026 (later start dates also available - please enquire) Pay Rate : £13.52 per hour Contract : Temporary (up to 12 weeks, with potential extension) Hours : Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, you will get a random day off in the week) Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key Responsibilities • Provide first-time solutions for customers via telephone and email.• Handle consecutive phone calls and manage complaints effectively.• Deliver excellent quality of service within agreed handling time Desirable Qualities • Proven record in a fast-paced customer service environment.• Quick, accurate typist with high attention to detail.• Ability to handle difficult complaints professionally and with resilience.• Excellent telephone manner and telephony experience.• Proficient in email, spreadsheet, and word processing software.• Creative problem solver with a focus on resolution.• Accurate and consistent data input. Required Skills/Experience • Passion for delivering great customer experiences.• Confidence in taking consecutive phone calls and handling complaints.• Ability to prioritize and manage workloads.• Flexible and adaptable to changing customer demands.• Enthusiastic and responsive.• Self-motivated, able to work independently or as part of a team.• Ability to work under pressure and meet deadlines.• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.• Good level of spoken English and clear communication skills. Required Skills/Experience • Passion for delivering great customer experiences.• Confidence in taking consecutive phone calls and handling complaints.• Ability to prioritize and manage workloads.• Flexible and adaptable to changing customer demands.• Enthusiastic and responsive.• Self-motivated, able to work independently or as part of a team.• Ability to work under pressure and meet deadlines.• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.• Good level of spoken English and clear communication skills.
Customer Service Advisor Location: Bristol Start date for Bristol: 6th July 2026 Team: OVO Care, Account Management Salary banding: Starting base salary of £25,950, which will increase to £26,770 once your training and probation period are completed. This is usually within nine months, although it can be quicker, depending on previous experience! Working pattern: Full-time - 37 hours per week (shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role Where you'll work: At OVO, we understand that a one-size-fits-all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility.All our roles are hub-based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home.For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub two times per week during your training period (first 7 weeks), and then at least two times a month once you're in your squad. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management.We're working together in squads with the same zero carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together.With Plan Zero at the front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, and learning and adapting quickly are core to our development culture. This role in a nutshell: As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO's customers across the entire customer lifecycle. You serve to solve, ensuring customers' needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer-facing role, so you should enjoy talking to people. You'll resolve customer inbound queries through calls, web chat, WhatsApp and emails. Your key outcomes will be: - Engaging with OVO's customers, communicating with passion across phone, email, and web chat contacts- Quickly understand the root cause of customer contact, taking ownership for solving queries the first time to prevent repeat contact- Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad- Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad- Autonomously manage your day, ensuring the overall objectives of the squad are achieved- Prepare, attend and actively contribute at squad meetings as appropriate- Identify and implement continuous improvement efforts in both squad ways of working and customer experience- Be an OVO ambassador, promoting our range of products & services to customers- Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote Zero Carbon Living- Take accountability for your own development and use the tools provided to allow yourself to have strong conversations around our new and existing products You'll be successful in this role at OVO if you - Enjoy working in a fast-paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement- Demonstrate our OVO values and be an advocate of Plan Zero- Have experience in cross-selling- Enjoy working as part of a team, but also thrive independently Let's talk about what's in it for you As well as a base salary of £25,950, which rises to £26,770 once you reach Level 2 (usually after 6-9 months, but depends on each individual), you'll also be eligible to qualify for a monthly incentive which is based on the squad achieving performance measures.We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
Jun 13, 2026
Full time
Customer Service Advisor Location: Bristol Start date for Bristol: 6th July 2026 Team: OVO Care, Account Management Salary banding: Starting base salary of £25,950, which will increase to £26,770 once your training and probation period are completed. This is usually within nine months, although it can be quicker, depending on previous experience! Working pattern: Full-time - 37 hours per week (shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role Where you'll work: At OVO, we understand that a one-size-fits-all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility.All our roles are hub-based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home.For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub two times per week during your training period (first 7 weeks), and then at least two times a month once you're in your squad. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management.We're working together in squads with the same zero carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together.With Plan Zero at the front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, and learning and adapting quickly are core to our development culture. This role in a nutshell: As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO's customers across the entire customer lifecycle. You serve to solve, ensuring customers' needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer-facing role, so you should enjoy talking to people. You'll resolve customer inbound queries through calls, web chat, WhatsApp and emails. Your key outcomes will be: - Engaging with OVO's customers, communicating with passion across phone, email, and web chat contacts- Quickly understand the root cause of customer contact, taking ownership for solving queries the first time to prevent repeat contact- Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad- Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad- Autonomously manage your day, ensuring the overall objectives of the squad are achieved- Prepare, attend and actively contribute at squad meetings as appropriate- Identify and implement continuous improvement efforts in both squad ways of working and customer experience- Be an OVO ambassador, promoting our range of products & services to customers- Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote Zero Carbon Living- Take accountability for your own development and use the tools provided to allow yourself to have strong conversations around our new and existing products You'll be successful in this role at OVO if you - Enjoy working in a fast-paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement- Demonstrate our OVO values and be an advocate of Plan Zero- Have experience in cross-selling- Enjoy working as part of a team, but also thrive independently Let's talk about what's in it for you As well as a base salary of £25,950, which rises to £26,770 once you reach Level 2 (usually after 6-9 months, but depends on each individual), you'll also be eligible to qualify for a monthly incentive which is based on the squad achieving performance measures.We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
Customer Service Advisor Team Lead Salary: 14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer Service Advisors Daily / weekly / monthly reporting to Operations Managers Completion of mid and end of year appraisal, ensuring these are completed in provided time scales What you'll bring Understanding and experience of team dynamics Flexible approach Professional manner which represents Company's values at all times Enthusiastic and confident with a "can do" attitude Team player with the ability to build relationships with both colleagues and external clients Resilient and focused on delivering good levels of service through the team High focus on innovation and automation resulting in increased efficiency If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 13, 2026
Seasonal
Customer Service Advisor Team Lead Salary: 14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer Service Advisors Daily / weekly / monthly reporting to Operations Managers Completion of mid and end of year appraisal, ensuring these are completed in provided time scales What you'll bring Understanding and experience of team dynamics Flexible approach Professional manner which represents Company's values at all times Enthusiastic and confident with a "can do" attitude Team player with the ability to build relationships with both colleagues and external clients Resilient and focused on delivering good levels of service through the team High focus on innovation and automation resulting in increased efficiency If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Recruitment Solutions (North West) Ltd
Preston, Lancashire
About the Role We are looking for a friendly, professional, and customer-focused Customer Service Advisor to join a growing customer service team. In this role, you will be the first point of contact for customers, providing exceptional service and support through phone, email, live chat, and face-to-face interactions where required. The ideal candidate will have excellent communication skills, a positive attitude, and a genuine passion for helping people. Key Responsibilities Respond to customer enquiries promptly and professionally. Provide accurate information about products, services, and company policies. Resolve customer issues and complaints efficiently, escalating when necessary. Maintain detailed and accurate customer records. Process orders, returns, refunds, and account updates. Meet individual and team performance targets. Identify opportunities to improve the customer experience. Requirements Previous Recent customer service advisory experience Excellent verbal and written communication skills. Ability to remain calm and professional in challenging situations. A positive, reliable, and team-oriented approach. What's on Offer Annual salary of circa £25 500 - £26 500 37.5-hour work week Full training and ongoing development opportunities. Career progression within a growing organisation. Supportive and inclusive working environment. Paid holiday entitlement and pension scheme. Disclaimer Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.
Jun 13, 2026
Full time
About the Role We are looking for a friendly, professional, and customer-focused Customer Service Advisor to join a growing customer service team. In this role, you will be the first point of contact for customers, providing exceptional service and support through phone, email, live chat, and face-to-face interactions where required. The ideal candidate will have excellent communication skills, a positive attitude, and a genuine passion for helping people. Key Responsibilities Respond to customer enquiries promptly and professionally. Provide accurate information about products, services, and company policies. Resolve customer issues and complaints efficiently, escalating when necessary. Maintain detailed and accurate customer records. Process orders, returns, refunds, and account updates. Meet individual and team performance targets. Identify opportunities to improve the customer experience. Requirements Previous Recent customer service advisory experience Excellent verbal and written communication skills. Ability to remain calm and professional in challenging situations. A positive, reliable, and team-oriented approach. What's on Offer Annual salary of circa £25 500 - £26 500 37.5-hour work week Full training and ongoing development opportunities. Career progression within a growing organisation. Supportive and inclusive working environment. Paid holiday entitlement and pension scheme. Disclaimer Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.
Customer Service Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Capgemini, Inverness or Nairn Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of contact for customers, providing 1st line IT supp click apply for full job details
Jun 13, 2026
Seasonal
Customer Service Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Capgemini, Inverness or Nairn Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of contact for customers, providing 1st line IT supp click apply for full job details
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence Job Title: Risk Specialist The Risk Specialist will be responsible for conducting Asbestos Management Plan Reviews and Visual Re-Inspections across the BT estate, ensuring compliance with regulatory requirements and internal standards. The role involves site inspections, reviewing documentation, updating asbestos registers, and supporting continuous improvement of asbestos management processes. RESPONSIBILITIES Role Summary Carry out Visual Re-Inspections of known ACMs (Asbestos Containing Materials) in line with planned schedules. Review and update Asbestos Management Plans to ensure accuracy and compliance. Upload inspection data and records to Alpha Tracker at register/ACM level. Identify and escalate any issues requiring remediation or corrective action. Ensure compliance with Control of Asbestos Regulations 2012 and CBRE procedures. Maintain high standards of health and safety during all site activities. Communicate findings and recommendations to clients and stakeholders. Support planning and delivery of remedial works where required. Contribute to continuous improvement of asbestos management processes. Accountabilities Reports to Risk Programme Manager/Asbestos Technical Lead. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: BOHS P402 or RSPH Level 3 Certificate in Asbestos Surveying (or equivalent experience). Minimum 2 years' experience in asbestos management or similar compliance role. Full UK driving license. Strong attention to detail and organizational skills. IT competent (tablet-based data capture and reporting). Ability to work independently and under pressure. Desirable: Experience with Alpha Tracker software. Knowledge of Microsoft Office suite. Previous experience in facilities management sector. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we d still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Jun 13, 2026
Full time
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence Job Title: Risk Specialist The Risk Specialist will be responsible for conducting Asbestos Management Plan Reviews and Visual Re-Inspections across the BT estate, ensuring compliance with regulatory requirements and internal standards. The role involves site inspections, reviewing documentation, updating asbestos registers, and supporting continuous improvement of asbestos management processes. RESPONSIBILITIES Role Summary Carry out Visual Re-Inspections of known ACMs (Asbestos Containing Materials) in line with planned schedules. Review and update Asbestos Management Plans to ensure accuracy and compliance. Upload inspection data and records to Alpha Tracker at register/ACM level. Identify and escalate any issues requiring remediation or corrective action. Ensure compliance with Control of Asbestos Regulations 2012 and CBRE procedures. Maintain high standards of health and safety during all site activities. Communicate findings and recommendations to clients and stakeholders. Support planning and delivery of remedial works where required. Contribute to continuous improvement of asbestos management processes. Accountabilities Reports to Risk Programme Manager/Asbestos Technical Lead. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: BOHS P402 or RSPH Level 3 Certificate in Asbestos Surveying (or equivalent experience). Minimum 2 years' experience in asbestos management or similar compliance role. Full UK driving license. Strong attention to detail and organizational skills. IT competent (tablet-based data capture and reporting). Ability to work independently and under pressure. Desirable: Experience with Alpha Tracker software. Knowledge of Microsoft Office suite. Previous experience in facilities management sector. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we d still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence Job Title: Risk Specialist The Risk Specialist will be responsible for conducting Asbestos Management Plan Reviews and Visual Re-Inspections across the BT estate, ensuring compliance with regulatory requirements and internal standards. The role involves site inspections, reviewing documentation, updating asbestos registers, and supporting continuous improvement of asbestos management processes. RESPONSIBILITIES Role Summary Carry out Visual Re-Inspections of known ACMs (Asbestos Containing Materials) in line with planned schedules. Review and update Asbestos Management Plans to ensure accuracy and compliance. Upload inspection data and records to Alpha Tracker at register/ACM level. Identify and escalate any issues requiring remediation or corrective action. Ensure compliance with Control of Asbestos Regulations 2012 and CBRE procedures. Maintain high standards of health and safety during all site activities. Communicate findings and recommendations to clients and stakeholders. Support planning and delivery of remedial works where required. Contribute to continuous improvement of asbestos management processes. Accountabilities Reports to Risk Programme Manager/Asbestos Technical Lead. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: BOHS P402 or RSPH Level 3 Certificate in Asbestos Surveying (or equivalent experience). Minimum 2 years' experience in asbestos management or similar compliance role. Full UK driving license. Strong attention to detail and organizational skills. IT competent (tablet-based data capture and reporting). Ability to work independently and under pressure. Desirable: Experience with Alpha Tracker software. Knowledge of Microsoft Office suite. Previous experience in facilities management sector. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we d still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Jun 13, 2026
Full time
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence Job Title: Risk Specialist The Risk Specialist will be responsible for conducting Asbestos Management Plan Reviews and Visual Re-Inspections across the BT estate, ensuring compliance with regulatory requirements and internal standards. The role involves site inspections, reviewing documentation, updating asbestos registers, and supporting continuous improvement of asbestos management processes. RESPONSIBILITIES Role Summary Carry out Visual Re-Inspections of known ACMs (Asbestos Containing Materials) in line with planned schedules. Review and update Asbestos Management Plans to ensure accuracy and compliance. Upload inspection data and records to Alpha Tracker at register/ACM level. Identify and escalate any issues requiring remediation or corrective action. Ensure compliance with Control of Asbestos Regulations 2012 and CBRE procedures. Maintain high standards of health and safety during all site activities. Communicate findings and recommendations to clients and stakeholders. Support planning and delivery of remedial works where required. Contribute to continuous improvement of asbestos management processes. Accountabilities Reports to Risk Programme Manager/Asbestos Technical Lead. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: BOHS P402 or RSPH Level 3 Certificate in Asbestos Surveying (or equivalent experience). Minimum 2 years' experience in asbestos management or similar compliance role. Full UK driving license. Strong attention to detail and organizational skills. IT competent (tablet-based data capture and reporting). Ability to work independently and under pressure. Desirable: Experience with Alpha Tracker software. Knowledge of Microsoft Office suite. Previous experience in facilities management sector. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we d still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks). Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes. Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction. Identify complex queries and escalate as necessary to achieve fair outcomes. Provide clear and efficient responses while adhering to company guidelines. Accurately update the client database with essential information. Comply with client and regulatory policies and procedures. What You'll Need: Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping skills. Basic IT skills. Experience in within a contact centre Why join us? Ongoing Opportunities: Long-term assignments with regular permanent roles available. Weekly Pay: Enjoy weekly pay for your hard work! Free Parking: Convenient parking available on-site. Ready to Make a Difference? If you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service. Apply today and take the first step towards an exciting career with our client! If you do not hear from us, then unfortanutely Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Jun 13, 2026
Contractor
Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks). Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes. Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction. Identify complex queries and escalate as necessary to achieve fair outcomes. Provide clear and efficient responses while adhering to company guidelines. Accurately update the client database with essential information. Comply with client and regulatory policies and procedures. What You'll Need: Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping skills. Basic IT skills. Experience in within a contact centre Why join us? Ongoing Opportunities: Long-term assignments with regular permanent roles available. Weekly Pay: Enjoy weekly pay for your hard work! Free Parking: Convenient parking available on-site. Ready to Make a Difference? If you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service. Apply today and take the first step towards an exciting career with our client! If you do not hear from us, then unfortanutely Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Details Start date: 24th Aug 2026 Location : Natwest, Newtownards Shifts : Part time - 20hrs per week - Monday : 09:30 - 13:45 , Tuesday: 09:30 - 13:45, Wednesday: Off, Thursday: 09:30 - 13:45, Friday: 09:30 - 13:45, Saturday: Off, Sunday: 09:30 - 13:45 Training : Full - time training for 3 weeks , Monday-Friday, 9:00am - 5:30pm Salary: £ 13,988 per annum, £13,45 per hour Probity Requirements : Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
Jun 13, 2026
Full time
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Details Start date: 24th Aug 2026 Location : Natwest, Newtownards Shifts : Part time - 20hrs per week - Monday : 09:30 - 13:45 , Tuesday: 09:30 - 13:45, Wednesday: Off, Thursday: 09:30 - 13:45, Friday: 09:30 - 13:45, Saturday: Off, Sunday: 09:30 - 13:45 Training : Full - time training for 3 weeks , Monday-Friday, 9:00am - 5:30pm Salary: £ 13,988 per annum, £13,45 per hour Probity Requirements : Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
Are you a customer service superstar with a flair for sales? We're seeking dynamic individuals to join our client's fast-paced customer service team. If you thrive on building relationships, hitting targets, and delivering exceptional experiences, this could be your next big adventure. What you'll do: Provide world-class customer service through inbound calls Achieve sales targets while creating memorable customer experiences Expand your skills by working across different channels (Twitter, Webchat) Interact with customers face-to-face in English and French terminal buildings Benefit from comprehensive training and ongoing support What you'll need: A passion for customer service and sales Excellent communication and interpersonal skills A positive, can-do attitude Strong computer and data entry skills Ability to work efficiently and follow procedures Proven sales experience Strong problem-solving abilities What we offer: Competitive salary starting at 28,080 with enhanced weekend rates Comprehensive training and development opportunities Free parking and discounted travel Discounts at various retail outlets Ready to embark on an exciting new challenge? Join our client's dynamic team and help them provide the quickest, easiest, and most eco-friendly way to cross the Channel. Apply now! Manpower is acting as a Recruitment Business for this role. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 13, 2026
Seasonal
Are you a customer service superstar with a flair for sales? We're seeking dynamic individuals to join our client's fast-paced customer service team. If you thrive on building relationships, hitting targets, and delivering exceptional experiences, this could be your next big adventure. What you'll do: Provide world-class customer service through inbound calls Achieve sales targets while creating memorable customer experiences Expand your skills by working across different channels (Twitter, Webchat) Interact with customers face-to-face in English and French terminal buildings Benefit from comprehensive training and ongoing support What you'll need: A passion for customer service and sales Excellent communication and interpersonal skills A positive, can-do attitude Strong computer and data entry skills Ability to work efficiently and follow procedures Proven sales experience Strong problem-solving abilities What we offer: Competitive salary starting at 28,080 with enhanced weekend rates Comprehensive training and development opportunities Free parking and discounted travel Discounts at various retail outlets Ready to embark on an exciting new challenge? Join our client's dynamic team and help them provide the quickest, easiest, and most eco-friendly way to cross the Channel. Apply now! Manpower is acting as a Recruitment Business for this role. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
