Belmont Recruitment are currentlty looking for an experienced Communications Officer to join a Housing Association's Regeneration Project on a fixed term 2 year contract. This is a full-time role working 35 hours per week, Monday to Friday. Key Responsibilities Lead and support resident engagement and communications activity relating to the regeneration programme. Build positive relationships with residents, community groups, stakeholders, contractors, and partner organisations. Deliver clear, accessible, and inclusive communications across a range of channels. Organise and support engagement events, consultations, meetings, and community activities. Gather, analyse, and interpret customer feedback to help shape service improvements and project decisions. Respond to resident queries and concerns professionally, sensitively, and efficiently. Work collaboratively with internal teams to ensure consistent messaging and effective stakeholder engagement. Support project communications, reports, presentations, newsletters, and engagement materials. Manage multiple priorities and project deadlines within a fast-paced environment. Promote positive community engagement throughout all stages of the regeneration programme. About You Experience in communications, engagement, consultation, housing, regeneration, or community-focused roles. Excellent written and verbal communication skills. Experience working with diverse communities and stakeholders. Strong customer engagement and relationship-building skills. The ability to analyse feedback and translate insight into meaningful action. Experience managing multiple priorities and project-based work. Location - Greater Manchester wide/Hybrid Please apply with an up to date CV ASAP if this role would be of interest to you.
Jun 24, 2026
Contractor
Belmont Recruitment are currentlty looking for an experienced Communications Officer to join a Housing Association's Regeneration Project on a fixed term 2 year contract. This is a full-time role working 35 hours per week, Monday to Friday. Key Responsibilities Lead and support resident engagement and communications activity relating to the regeneration programme. Build positive relationships with residents, community groups, stakeholders, contractors, and partner organisations. Deliver clear, accessible, and inclusive communications across a range of channels. Organise and support engagement events, consultations, meetings, and community activities. Gather, analyse, and interpret customer feedback to help shape service improvements and project decisions. Respond to resident queries and concerns professionally, sensitively, and efficiently. Work collaboratively with internal teams to ensure consistent messaging and effective stakeholder engagement. Support project communications, reports, presentations, newsletters, and engagement materials. Manage multiple priorities and project deadlines within a fast-paced environment. Promote positive community engagement throughout all stages of the regeneration programme. About You Experience in communications, engagement, consultation, housing, regeneration, or community-focused roles. Excellent written and verbal communication skills. Experience working with diverse communities and stakeholders. Strong customer engagement and relationship-building skills. The ability to analyse feedback and translate insight into meaningful action. Experience managing multiple priorities and project-based work. Location - Greater Manchester wide/Hybrid Please apply with an up to date CV ASAP if this role would be of interest to you.
Resident Engagement Officer required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents and the community. There is a possibility that the role may commence on a temporary basis prior to full on-boarding. Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Jun 24, 2026
Full time
Resident Engagement Officer required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents and the community. There is a possibility that the role may commence on a temporary basis prior to full on-boarding. Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Resident Engagement Officer required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents and the community. There is a possibility that the role may commence on a temporary basis prior to full on-boarding. Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Jun 24, 2026
Full time
Resident Engagement Officer required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents and the community. There is a possibility that the role may commence on a temporary basis prior to full on-boarding. Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Senior Communications Officer Cheshire / Hybrid 26.86 per hour Umbrella A Local Authority in Cheshire is seeking an experienced Senior Communications Officer to join their communications team on an interim basis. This is an exciting opportunity for a communications professional with strong campaign, PR and stakeholder management experience to help deliver high-profile communications activity across a range of key council services and initiatives. The Role You will be responsible for planning, delivering and advising on complex and high-profile communications campaigns, ensuring effective engagement with residents, stakeholders and partners. Key duties will include: Planning and delivering strategic communications and PR campaigns Managing multiple concurrent campaigns to agreed deadlines and budgets Working with a wide range of internal clients and stakeholders to set measurable objectives Evaluating campaign effectiveness and reporting on outcomes Commissioning creative communications materials, publications and digital content Managing reputational risks and responding to sensitive issues Providing strategic communications advice to senior stakeholders Supporting the development and execution of communications strategies About You The successful candidate will have: Proven experience delivering communications and PR campaigns within a complex organisation Strong stakeholder engagement and relationship management skills Experience managing multiple projects simultaneously Ability to identify and manage reputational threats effectively Experience commissioning creative communications products and publications Excellent written and verbal communication skills Strong understanding of strategic communications and how strategy translates into operational delivery Local government or public sector experience would be highly advantageous.
Jun 24, 2026
Contractor
Senior Communications Officer Cheshire / Hybrid 26.86 per hour Umbrella A Local Authority in Cheshire is seeking an experienced Senior Communications Officer to join their communications team on an interim basis. This is an exciting opportunity for a communications professional with strong campaign, PR and stakeholder management experience to help deliver high-profile communications activity across a range of key council services and initiatives. The Role You will be responsible for planning, delivering and advising on complex and high-profile communications campaigns, ensuring effective engagement with residents, stakeholders and partners. Key duties will include: Planning and delivering strategic communications and PR campaigns Managing multiple concurrent campaigns to agreed deadlines and budgets Working with a wide range of internal clients and stakeholders to set measurable objectives Evaluating campaign effectiveness and reporting on outcomes Commissioning creative communications materials, publications and digital content Managing reputational risks and responding to sensitive issues Providing strategic communications advice to senior stakeholders Supporting the development and execution of communications strategies About You The successful candidate will have: Proven experience delivering communications and PR campaigns within a complex organisation Strong stakeholder engagement and relationship management skills Experience managing multiple projects simultaneously Ability to identify and manage reputational threats effectively Experience commissioning creative communications products and publications Excellent written and verbal communication skills Strong understanding of strategic communications and how strategy translates into operational delivery Local government or public sector experience would be highly advantageous.
Resident Liaison Officer (RLO) Location: Hackney, London Contract: 6-8 Month Fixed-Term Contract Sector: Social Housing / Planned Maintenance 18.00per hour Overview We are currently seeking an experienced Resident Liaison Officer (RLO) to join a leading contractor delivering planned maintenance works within the Social Housing sector across Hackney. This is an excellent opportunity for a customer-focused professional with experience managing resident relationships throughout refurbishment and maintenance programmes. The successful candidate will act as the key point of contact between residents, site teams, and the client, ensuring works are delivered with minimal disruption while maintaining high levels of customer satisfaction. Key Responsibilities Serve as the primary point of contact for residents before, during, and after works are carried out. Build and maintain positive relationships with tenants, leaseholders, client representatives, and site teams. Conduct resident consultations, property visits, and pre-start meetings. Keep residents informed of project timelines, access requirements, and any changes to scheduled works. Manage resident expectations and resolve queries, concerns, and complaints in a professional and timely manner. Coordinate access arrangements to ensure programme targets are achieved. Support vulnerable residents and ensure any specific needs are communicated to operational teams. Maintain accurate records of resident interactions, appointments, and project updates. Assist with customer satisfaction surveys and ensure high levels of resident engagement throughout the project. Work closely with site management teams to identify and resolve issues that may impact residents. Requirements Previous experience working as a Resident Liaison Officer within Social Housing is essential. Experience supporting planned maintenance, refurbishment, decarbonisation, kitchen & bathroom, roofing, or external works programmes. Strong communication and interpersonal skills. Ability to manage challenging situations and resolve complaints effectively. Excellent organisational and administrative abilities. Proficient in Microsoft Office and housing management systems. Full UK driving licence preferred but not essential. Desirable Experience Working on occupied social housing properties. Knowledge of tenant satisfaction measures and resident engagement best practices. Experience supporting vulnerable residents and diverse communities.
Jun 23, 2026
Seasonal
Resident Liaison Officer (RLO) Location: Hackney, London Contract: 6-8 Month Fixed-Term Contract Sector: Social Housing / Planned Maintenance 18.00per hour Overview We are currently seeking an experienced Resident Liaison Officer (RLO) to join a leading contractor delivering planned maintenance works within the Social Housing sector across Hackney. This is an excellent opportunity for a customer-focused professional with experience managing resident relationships throughout refurbishment and maintenance programmes. The successful candidate will act as the key point of contact between residents, site teams, and the client, ensuring works are delivered with minimal disruption while maintaining high levels of customer satisfaction. Key Responsibilities Serve as the primary point of contact for residents before, during, and after works are carried out. Build and maintain positive relationships with tenants, leaseholders, client representatives, and site teams. Conduct resident consultations, property visits, and pre-start meetings. Keep residents informed of project timelines, access requirements, and any changes to scheduled works. Manage resident expectations and resolve queries, concerns, and complaints in a professional and timely manner. Coordinate access arrangements to ensure programme targets are achieved. Support vulnerable residents and ensure any specific needs are communicated to operational teams. Maintain accurate records of resident interactions, appointments, and project updates. Assist with customer satisfaction surveys and ensure high levels of resident engagement throughout the project. Work closely with site management teams to identify and resolve issues that may impact residents. Requirements Previous experience working as a Resident Liaison Officer within Social Housing is essential. Experience supporting planned maintenance, refurbishment, decarbonisation, kitchen & bathroom, roofing, or external works programmes. Strong communication and interpersonal skills. Ability to manage challenging situations and resolve complaints effectively. Excellent organisational and administrative abilities. Proficient in Microsoft Office and housing management systems. Full UK driving licence preferred but not essential. Desirable Experience Working on occupied social housing properties. Knowledge of tenant satisfaction measures and resident engagement best practices. Experience supporting vulnerable residents and diverse communities.
About the Role We are seeking a proactive and experienced Anti-Social Behaviour (ASB) Officer to join our team. You will play a key role in investigating and resolving ASB cases, working closely with residents, partner agencies, and internal teams to create safer communities. Key Responsibilities Manage a caseload of ASB complaints from initial report through to resolution Investigate incidents, gather evidence, and take appropriate enforcement action Work in partnership with police, local authorities, and support services Prepare legal documentation and attend court where necessary Provide support and guidance to victims of anti-social behaviour Maintain accurate records and ensure compliance with policies and procedures Contribute to prevention strategies and community engagement initiatives About You Proven experience in ASB, housing, or community safety role Strong knowledge of relevant legislation (e.g. ASB, Crime and Policing Act) Excellent communication and conflict resolution skills Ability to manage a varied caseload and prioritise effectively Experience working with external agencies and vulnerable individuals Confident in preparing case files and attending legal proceedings Full UK driving licence (desirable)
Jun 23, 2026
Contractor
About the Role We are seeking a proactive and experienced Anti-Social Behaviour (ASB) Officer to join our team. You will play a key role in investigating and resolving ASB cases, working closely with residents, partner agencies, and internal teams to create safer communities. Key Responsibilities Manage a caseload of ASB complaints from initial report through to resolution Investigate incidents, gather evidence, and take appropriate enforcement action Work in partnership with police, local authorities, and support services Prepare legal documentation and attend court where necessary Provide support and guidance to victims of anti-social behaviour Maintain accurate records and ensure compliance with policies and procedures Contribute to prevention strategies and community engagement initiatives About You Proven experience in ASB, housing, or community safety role Strong knowledge of relevant legislation (e.g. ASB, Crime and Policing Act) Excellent communication and conflict resolution skills Ability to manage a varied caseload and prioritise effectively Experience working with external agencies and vulnerable individuals Confident in preparing case files and attending legal proceedings Full UK driving licence (desirable)
Private Sector Housing Officer - Hampshire Local Authority Initial 6-month Contract Hybrid Working Arrangements Are you an experienced Private Sector Housing Officer looking for your next local authority contract? A Hampshire Local Authority is seeking a skilled Private Sector Housing Officer to join its Private Sector Housing team. This contract opportunity offers the chance to work across a varied caseload involving housing enforcement, Mandatory HMO Licensing, Civil Penalty Notices (CPNs), and caravan site licensing. This is an excellent opportunity for an experienced housing professional with a strong background in Private Sector Housing , Housing Act enforcement , and HMO Licensing to secure a rewarding contract within a well-established local authority team. Key Responsibilities Undertake inspections of private rented properties and assess housing conditions using the Housing Health and Safety Rating System (HHSRS). Investigate complaints relating to poor housing conditions, disrepair, overcrowding, and other housing standards issues. Administer and enforce Mandatory HMO Licensing, including property inspections, licence applications, renewals, and compliance monitoring. Carry out caravan site licensing inspections and investigate breaches of licence conditions where required. Prepare and serve statutory notices under relevant housing legislation, including Improvement Notices, Prohibition Orders, and other formal enforcement action. Investigate breaches of housing legislation and progress enforcement cases through to resolution. Utilise Community Protection Notices (CPNs) where appropriate to address issues impacting residents and local communities. Work proactively with landlords, tenants, managing agents, and site operators to secure compliance and improve housing standards. Maintain accurate records, case files, and evidence in support of enforcement activity. Liaise with internal departments and external agencies to support the council's wider housing and regulatory objectives. Contribute to the council's statutory obligations in relation to private sector housing and public health. Requirements Proven experience working within a Private Sector Housing team for a UK Local Authority. Strong knowledge of housing legislation, including the Housing Act 2004 and associated enforcement powers. Experience carrying out HHSRS inspections and assessments. Previous experience administering and enforcing Mandatory HMO Licensing schemes. Experience progressing enforcement cases and serving statutory notices. Experience with Community Protection Notices (CPNs). Knowledge or exposure to caravan site licensing legislation would be advantageous. Strong case management, report writing, and stakeholder engagement skills. Ability to work independently and manage a varied caseload. The Details Hybrid working available Competitive rate Initial 6-month contract with extension potential Please note: Applicants must have previous Local Authority experience within Private Sector Housing, including Mandatory HMO Licensing, enforcement activity and CPNs. If you're an experienced Private Sector Housing Officer looking for your next contract opportunity, we'd love to hear from you. For more information, give me a call on (phone number removed) or email (url removed) .
Jun 23, 2026
Contractor
Private Sector Housing Officer - Hampshire Local Authority Initial 6-month Contract Hybrid Working Arrangements Are you an experienced Private Sector Housing Officer looking for your next local authority contract? A Hampshire Local Authority is seeking a skilled Private Sector Housing Officer to join its Private Sector Housing team. This contract opportunity offers the chance to work across a varied caseload involving housing enforcement, Mandatory HMO Licensing, Civil Penalty Notices (CPNs), and caravan site licensing. This is an excellent opportunity for an experienced housing professional with a strong background in Private Sector Housing , Housing Act enforcement , and HMO Licensing to secure a rewarding contract within a well-established local authority team. Key Responsibilities Undertake inspections of private rented properties and assess housing conditions using the Housing Health and Safety Rating System (HHSRS). Investigate complaints relating to poor housing conditions, disrepair, overcrowding, and other housing standards issues. Administer and enforce Mandatory HMO Licensing, including property inspections, licence applications, renewals, and compliance monitoring. Carry out caravan site licensing inspections and investigate breaches of licence conditions where required. Prepare and serve statutory notices under relevant housing legislation, including Improvement Notices, Prohibition Orders, and other formal enforcement action. Investigate breaches of housing legislation and progress enforcement cases through to resolution. Utilise Community Protection Notices (CPNs) where appropriate to address issues impacting residents and local communities. Work proactively with landlords, tenants, managing agents, and site operators to secure compliance and improve housing standards. Maintain accurate records, case files, and evidence in support of enforcement activity. Liaise with internal departments and external agencies to support the council's wider housing and regulatory objectives. Contribute to the council's statutory obligations in relation to private sector housing and public health. Requirements Proven experience working within a Private Sector Housing team for a UK Local Authority. Strong knowledge of housing legislation, including the Housing Act 2004 and associated enforcement powers. Experience carrying out HHSRS inspections and assessments. Previous experience administering and enforcing Mandatory HMO Licensing schemes. Experience progressing enforcement cases and serving statutory notices. Experience with Community Protection Notices (CPNs). Knowledge or exposure to caravan site licensing legislation would be advantageous. Strong case management, report writing, and stakeholder engagement skills. Ability to work independently and manage a varied caseload. The Details Hybrid working available Competitive rate Initial 6-month contract with extension potential Please note: Applicants must have previous Local Authority experience within Private Sector Housing, including Mandatory HMO Licensing, enforcement activity and CPNs. If you're an experienced Private Sector Housing Officer looking for your next contract opportunity, we'd love to hear from you. For more information, give me a call on (phone number removed) or email (url removed) .
This is a pivotal role within a small, ambitious team, working closely with clinical leaders and committees to deliver high-quality education for a diverse membership including nurses, consultants, resident doctors, pharmacists, scientists and allied health professionals. You will play a key role in shaping and delivering BSH s educational offer from webinars and podcasts to in-person events and digital learning resources as well as leading the development of our new online Knowledge Hub. Key Responsibilities Support the BSH Education Committee and deliver its programme of educational activity Plan, coordinate and deliver webinars, podcasts, events and educational resources Lead the development and management of the BSH Knowledge Hub, ensuring content is high-quality, relevant and up to date Track engagement and usage data, including CPD activity Support delivery of education sessions at external events and contribute to BSH events Work collaboratively with other societies and organisations to enhance educational content and signposting Support educational outputs across BSH committees, particularly the Nurse Forum and Research Forum
Jun 23, 2026
Full time
This is a pivotal role within a small, ambitious team, working closely with clinical leaders and committees to deliver high-quality education for a diverse membership including nurses, consultants, resident doctors, pharmacists, scientists and allied health professionals. You will play a key role in shaping and delivering BSH s educational offer from webinars and podcasts to in-person events and digital learning resources as well as leading the development of our new online Knowledge Hub. Key Responsibilities Support the BSH Education Committee and deliver its programme of educational activity Plan, coordinate and deliver webinars, podcasts, events and educational resources Lead the development and management of the BSH Knowledge Hub, ensuring content is high-quality, relevant and up to date Track engagement and usage data, including CPD activity Support delivery of education sessions at external events and contribute to BSH events Work collaboratively with other societies and organisations to enhance educational content and signposting Support educational outputs across BSH committees, particularly the Nurse Forum and Research Forum
Leasehold Engagement Officer London Hybrid Working 18 Month Contract A London-based local authority is looking to recruit a Leasehold Engagement Officer to support the delivery of a large-scale housing programme focused on improving residential safety and compliance. This is a front-line, resident-facing role, where you will manage a high-volume leasehold portfolio and act as a key point of contact for leaseholders throughout the lifecycle of planned works. You'll play a critical role in ensuring residents are informed, supported, and engaged at every stage. Key Responsibilities Manage a large caseload of leasehold properties , acting as the main contact for all resident queries Lead on the delivery of Section 20 consultation processes , including issuing notices and managing responses in line with statutory requirements Proactively engage with leaseholders via phone, email, and written correspondence, explaining works, costs, and timelines clearly Respond to complex enquiries around service charges, payment options, and programme delivery Process and manage self-replacement applications , ensuring compliance with required specifications Carry out site visits and inspections , including checking completed works and addressing access issues Maintain accurate and comprehensive case records, ensuring full audit trails are in place Support enforcement processes for non-compliance and escalate cases where necessary Liaise with contractors to coordinate access, appointments, and installation schedules About You Strong understanding of Section 20 consultation processes (desirable but not essential) Excellent communication skills, with the ability to translate complex and technical information into clear, accessible language Confident managing sensitive conversations, including complaints and cost-related discussions Highly organised, with experience managing large, complex caseloads Comfortable carrying out site visits and working across a borough What's on Offer Hybrid working model with a mix of office, home, and site-based work Opportunity to contribute to a high-profile housing programme with real community impact Supportive team environment with clear processes and structure Experience within a large-scale programme, adding strong value to your CV If this sounds of interest, I'd love to have a chat please apply or get in touch to find out more.
Jun 23, 2026
Contractor
Leasehold Engagement Officer London Hybrid Working 18 Month Contract A London-based local authority is looking to recruit a Leasehold Engagement Officer to support the delivery of a large-scale housing programme focused on improving residential safety and compliance. This is a front-line, resident-facing role, where you will manage a high-volume leasehold portfolio and act as a key point of contact for leaseholders throughout the lifecycle of planned works. You'll play a critical role in ensuring residents are informed, supported, and engaged at every stage. Key Responsibilities Manage a large caseload of leasehold properties , acting as the main contact for all resident queries Lead on the delivery of Section 20 consultation processes , including issuing notices and managing responses in line with statutory requirements Proactively engage with leaseholders via phone, email, and written correspondence, explaining works, costs, and timelines clearly Respond to complex enquiries around service charges, payment options, and programme delivery Process and manage self-replacement applications , ensuring compliance with required specifications Carry out site visits and inspections , including checking completed works and addressing access issues Maintain accurate and comprehensive case records, ensuring full audit trails are in place Support enforcement processes for non-compliance and escalate cases where necessary Liaise with contractors to coordinate access, appointments, and installation schedules About You Strong understanding of Section 20 consultation processes (desirable but not essential) Excellent communication skills, with the ability to translate complex and technical information into clear, accessible language Confident managing sensitive conversations, including complaints and cost-related discussions Highly organised, with experience managing large, complex caseloads Comfortable carrying out site visits and working across a borough What's on Offer Hybrid working model with a mix of office, home, and site-based work Opportunity to contribute to a high-profile housing programme with real community impact Supportive team environment with clear processes and structure Experience within a large-scale programme, adding strong value to your CV If this sounds of interest, I'd love to have a chat please apply or get in touch to find out more.
Support and Wellbeing Officer (Housing / Homelessness) A rewarding opportunity for a Support and Wellbeing Officer with experience supporting people experiencing homelessness, complex needs, mental health challenges and supported accommodation environments. If you've also worked in the following roles, we'd also like to hear from you: Homelessness Support Officer, Tenancy Support Worker, Supported Housing Officer, Community Support Worker, Recovery Support Worker, Wellbeing Support Officer SALARY: £26,297 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England (CH41) - with travel across accommodation sites JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Support and Wellbeing Officer to provide person-centred support to residents experiencing homelessness and complex needs within supported accommodation services. As the Support and Wellbeing Officer you will deliver support planning, safeguarding, wellbeing activities, resident engagement and tenancy-related support that promotes independence, recovery and positive outcomes. The Support and Wellbeing Officer will work closely with residents, external agencies and community organisations to improve wellbeing, encourage participation and help residents move towards long-term housing stability and independent living. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Support and Wellbeing Officer include: Resident Support: Welcoming new residents, carrying out inductions and providing ongoing housing-related support within supported accommodation services Support Planning: Developing and reviewing person-centred support plans, wellbeing plans and resident risk assessments Safeguarding Responsibilities: Promoting safeguarding, health and safety and resident welfare at all times Case Management: Holding regular support sessions focused on homelessness recovery, tenancy sustainment and independent living goals Wellbeing Activities: Planning and delivering wellbeing initiatives, workshops, learning opportunities and community-based activities Partnership Working: Liaising with housing providers, support agencies, social prescribing teams and community organisations to improve resident outcomes Resident Engagement: Encouraging participation, confidence building and social inclusion through positive resident involvement Tenancy Support: Assisting residents with housing applications, welfare benefits, budgeting and move-on accommodation Record Keeping: Maintaining accurate support records, monitoring information and wellbeing programme evaluations CANDIDATE REQUIREMENTS ESSENTIAL Previous experience supporting people experiencing homelessness, housing difficulties or complex needs Proven experience developing support plans, wellbeing plans and resident risk assessments Experience delivering wellbeing activities, resident engagement programmes or community initiatives Strong written and verbal communication skills with residents, support agencies and partner organisations Ability to build positive relationships with vulnerable adults, colleagues, volunteers and external stakeholders Understanding of safeguarding responsibilities, professional boundaries and trauma-informed support Ability to manage a varied caseload and prioritise multiple support needs effectively Full driving licence and access to a vehicle due to travel across accommodation sites DESIRABLE Awareness of homelessness services, supported housing and community support networks across the Wirral Understanding of mental health support strategies, addiction and recovery-focused approaches Experience working with statutory services, voluntary organisations or wellbeing providers This role requires an Enhanced DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14771 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Jun 23, 2026
Full time
Support and Wellbeing Officer (Housing / Homelessness) A rewarding opportunity for a Support and Wellbeing Officer with experience supporting people experiencing homelessness, complex needs, mental health challenges and supported accommodation environments. If you've also worked in the following roles, we'd also like to hear from you: Homelessness Support Officer, Tenancy Support Worker, Supported Housing Officer, Community Support Worker, Recovery Support Worker, Wellbeing Support Officer SALARY: £26,297 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England (CH41) - with travel across accommodation sites JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Support and Wellbeing Officer to provide person-centred support to residents experiencing homelessness and complex needs within supported accommodation services. As the Support and Wellbeing Officer you will deliver support planning, safeguarding, wellbeing activities, resident engagement and tenancy-related support that promotes independence, recovery and positive outcomes. The Support and Wellbeing Officer will work closely with residents, external agencies and community organisations to improve wellbeing, encourage participation and help residents move towards long-term housing stability and independent living. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Support and Wellbeing Officer include: Resident Support: Welcoming new residents, carrying out inductions and providing ongoing housing-related support within supported accommodation services Support Planning: Developing and reviewing person-centred support plans, wellbeing plans and resident risk assessments Safeguarding Responsibilities: Promoting safeguarding, health and safety and resident welfare at all times Case Management: Holding regular support sessions focused on homelessness recovery, tenancy sustainment and independent living goals Wellbeing Activities: Planning and delivering wellbeing initiatives, workshops, learning opportunities and community-based activities Partnership Working: Liaising with housing providers, support agencies, social prescribing teams and community organisations to improve resident outcomes Resident Engagement: Encouraging participation, confidence building and social inclusion through positive resident involvement Tenancy Support: Assisting residents with housing applications, welfare benefits, budgeting and move-on accommodation Record Keeping: Maintaining accurate support records, monitoring information and wellbeing programme evaluations CANDIDATE REQUIREMENTS ESSENTIAL Previous experience supporting people experiencing homelessness, housing difficulties or complex needs Proven experience developing support plans, wellbeing plans and resident risk assessments Experience delivering wellbeing activities, resident engagement programmes or community initiatives Strong written and verbal communication skills with residents, support agencies and partner organisations Ability to build positive relationships with vulnerable adults, colleagues, volunteers and external stakeholders Understanding of safeguarding responsibilities, professional boundaries and trauma-informed support Ability to manage a varied caseload and prioritise multiple support needs effectively Full driving licence and access to a vehicle due to travel across accommodation sites DESIRABLE Awareness of homelessness services, supported housing and community support networks across the Wirral Understanding of mental health support strategies, addiction and recovery-focused approaches Experience working with statutory services, voluntary organisations or wellbeing providers This role requires an Enhanced DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14771 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Trident Housing Association Limited
Shrewsbury, Shropshire
Reference - 168926 Customer Engagement Officer Shrewsbury, Shropshire £12567.0 Per annum 15 hours per week 30th June 2026 About the role To deliver an inclusive resident, customer and community engagement approach to build resilliant and engaged communities with residents and customers participating in everything we do click apply for full job details
Jun 23, 2026
Full time
Reference - 168926 Customer Engagement Officer Shrewsbury, Shropshire £12567.0 Per annum 15 hours per week 30th June 2026 About the role To deliver an inclusive resident, customer and community engagement approach to build resilliant and engaged communities with residents and customers participating in everything we do click apply for full job details
Do you enjoy connecting with people? Are you an open and straightforward person? Are you confident speaking in public? Would you enjoy being part of the local community and showcasing our care home? If yes, what are you waiting for, apply now! This role is perfect for a proactive and compassionate Christian who enjoys connecting with our older residents and is able to engage with local churches & community groups . We appreciate that each resident has their own individual interests, hobbies, and pastimes, and we support our residents to maintain this important part of their lives. They are actively encouraged to lead the lifestyle that they choose. Koinonia Home is based in Worthing, West Sussex. and offers accommodation to 38 residents including those living with dementia. View our stunning home here. Our vision is to empower our residents to live fulfilled lives and flourish in later years. Watch here to learn more about how we care: Have a watch here of "What it means for us, to work in a Christian Care Home like ours": Responsibilities: Engaging with local Churches by sending out regular Newsletters, Visiting and presenting to the community and local churches; Building relationships with local ministers, pastors, vicars etc. Organising and facilitating special events and outings; Leading a team of volunteers; Creating monthly activities for residents; Co-ordinating and facilitating activities for the family members that will be stimulating and creative; Engaging with the wider community by organising community coffee mornings, Summer Fayres, open days etc; Additional duties when required. For more information, please take a look at the Job Description and Person Specification . Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).) Hours: Full-time contract: 36 hours per week, Monday to Friday with the occasional weekend work. Benefits: Training & development Career development: Whether you are starting your career or looking to expand your skills. Paid DBS checks Being part of our friendly and committed staff team Ongoing support from management Flexible working: various working hours Team events Pension scheme Care Friends referral Medicash Perkbox including an Employee assistance programme. Long-standing service rewards Birthday rewards What our staff say about us: It is a friendly and welcoming place to work We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present. Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.
Jun 22, 2026
Full time
Do you enjoy connecting with people? Are you an open and straightforward person? Are you confident speaking in public? Would you enjoy being part of the local community and showcasing our care home? If yes, what are you waiting for, apply now! This role is perfect for a proactive and compassionate Christian who enjoys connecting with our older residents and is able to engage with local churches & community groups . We appreciate that each resident has their own individual interests, hobbies, and pastimes, and we support our residents to maintain this important part of their lives. They are actively encouraged to lead the lifestyle that they choose. Koinonia Home is based in Worthing, West Sussex. and offers accommodation to 38 residents including those living with dementia. View our stunning home here. Our vision is to empower our residents to live fulfilled lives and flourish in later years. Watch here to learn more about how we care: Have a watch here of "What it means for us, to work in a Christian Care Home like ours": Responsibilities: Engaging with local Churches by sending out regular Newsletters, Visiting and presenting to the community and local churches; Building relationships with local ministers, pastors, vicars etc. Organising and facilitating special events and outings; Leading a team of volunteers; Creating monthly activities for residents; Co-ordinating and facilitating activities for the family members that will be stimulating and creative; Engaging with the wider community by organising community coffee mornings, Summer Fayres, open days etc; Additional duties when required. For more information, please take a look at the Job Description and Person Specification . Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).) Hours: Full-time contract: 36 hours per week, Monday to Friday with the occasional weekend work. Benefits: Training & development Career development: Whether you are starting your career or looking to expand your skills. Paid DBS checks Being part of our friendly and committed staff team Ongoing support from management Flexible working: various working hours Team events Pension scheme Care Friends referral Medicash Perkbox including an Employee assistance programme. Long-standing service rewards Birthday rewards What our staff say about us: It is a friendly and welcoming place to work We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present. Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.
MMP Consultancy are seeking an enthusiastic Resident Liaison Officer to support the delivery of planned works programmes for a client based in Swindon. This is a key role focused on building strong relationships with residents, ensuring programmes run smoothly while delivering excellent customer service throughout potentially disruptive works. Key Responsibilities Manage resident consultation and engagement across a portfolio of up to 10 properties per week, ensuring all residents are informed and supported throughout works. Minimise disruption to residents by providing clear communication and proactive support during planned maintenance programmes. Develop and maintain effective communication channels, handling enquiries, concerns, and complaints with professionalism, empathy, and care. Liaise closely with Contract Managers and contractors to assist in the smooth and efficient delivery of works programmes. Maintain accurate call logs, trackers, and records, ensuring all resident interactions and programme updates are documented and up to date. Coordinate access arrangements and support re-scheduling where required to keep programmes on track and within budget. Contribute to community engagement initiatives, supporting wider social value objectives such as reducing unemployment and financial exclusion. Ideal Candidate Proven experience within Social Housing, ideally having worked for a contractor or similar organisation in a Resident Liaison or Customer-Facing role. Experience managing resident engagement across multiple properties (ideally up to 10 per week). Strong customer service skills, with the ability to manage residents effectively during disruptive works. Demonstrates a high level of care, compassion, and empathy when dealing with residents. Confident handling challenging or complex situations in a calm and professional manner. Highly organised, with experience maintaining trackers, logs, and administrative records. Excellent communication skills with the ability to work independently and proactively to meet deadlines.
Jun 22, 2026
Contractor
MMP Consultancy are seeking an enthusiastic Resident Liaison Officer to support the delivery of planned works programmes for a client based in Swindon. This is a key role focused on building strong relationships with residents, ensuring programmes run smoothly while delivering excellent customer service throughout potentially disruptive works. Key Responsibilities Manage resident consultation and engagement across a portfolio of up to 10 properties per week, ensuring all residents are informed and supported throughout works. Minimise disruption to residents by providing clear communication and proactive support during planned maintenance programmes. Develop and maintain effective communication channels, handling enquiries, concerns, and complaints with professionalism, empathy, and care. Liaise closely with Contract Managers and contractors to assist in the smooth and efficient delivery of works programmes. Maintain accurate call logs, trackers, and records, ensuring all resident interactions and programme updates are documented and up to date. Coordinate access arrangements and support re-scheduling where required to keep programmes on track and within budget. Contribute to community engagement initiatives, supporting wider social value objectives such as reducing unemployment and financial exclusion. Ideal Candidate Proven experience within Social Housing, ideally having worked for a contractor or similar organisation in a Resident Liaison or Customer-Facing role. Experience managing resident engagement across multiple properties (ideally up to 10 per week). Strong customer service skills, with the ability to manage residents effectively during disruptive works. Demonstrates a high level of care, compassion, and empathy when dealing with residents. Confident handling challenging or complex situations in a calm and professional manner. Highly organised, with experience maintaining trackers, logs, and administrative records. Excellent communication skills with the ability to work independently and proactively to meet deadlines.
Resident Engagement Officer Location: Home Based, covering the North East Salary : £32,300 per annum plus £3,715 car allowance Vacancy Type: Permanent, Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. They need a Resident Engagement Officer , internally known as a Customer Engagement Officer, who is motivated by real community impact - someone who doesn't just gather feedback, but turns it into meaningful change for customers and neighbourhoods. This is your opportunity to work at the heart of their communities: building trusted relationships, amplifying customer voices, and helping shape the services they deliver every day. What you'll be doing You'll play a key role in making sure their customers feel heard, valued and able to influence decisions that affect the services they provide, their homes and communities. In this role, you will: Deliver a wide range of engagement activities - from community events and workshops to digital and survey-based insight Build strong, trusted relationships with residents, including those from underrepresented or harder-to-reach groups Turn customer feedback into clear, actionable insight that drives service improvements Support colleagues across the organisation to engage effectively and confidently with customers Coordinate and support customer panels, forums and scrutiny groups Capture, analyse and share feedback to influence decision-making at all levels Promote engagement opportunities using a variety of channels to maximise reach and inclusion Work collaboratively across teams to ensure customer voice leads to real, visible change Represent the organisation within local communities, partnerships and events Ensure all engagement activity is inclusive, accessible and aligned with regulatory expectations What you'll bring You're someone who connects easily with people and genuinely cares about making a difference. They're looking for: Experience in customer engagement, community work, or customer service Strong communication skills, with the ability to engage a wide range of audiences A natural ability to build trust and rapport with customers and community groups Good organisational skills and attention to detail An understanding of housing services or a strong willingness to learn A clear commitment to equality, diversity and inclusion Confidence working independently while staying connected to a wider team IT confidence, including using digital tools to support engagement Location and flexibility This role is home based, but you'll need to live in the North / East and be happy to travel across the region to connect with customers and communities in that particular locality. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This is a chance to help shape services that truly reflect what customers need. If you're motivated by customer impact and want to be part of an organisation that is committed to listening and improving, they'd love to hear from you. Appointment to this role will be subject to a satisfactory references, a satisfactory DBS and possession of a valid Right to Work document. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 22, 2026
Full time
Resident Engagement Officer Location: Home Based, covering the North East Salary : £32,300 per annum plus £3,715 car allowance Vacancy Type: Permanent, Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. They need a Resident Engagement Officer , internally known as a Customer Engagement Officer, who is motivated by real community impact - someone who doesn't just gather feedback, but turns it into meaningful change for customers and neighbourhoods. This is your opportunity to work at the heart of their communities: building trusted relationships, amplifying customer voices, and helping shape the services they deliver every day. What you'll be doing You'll play a key role in making sure their customers feel heard, valued and able to influence decisions that affect the services they provide, their homes and communities. In this role, you will: Deliver a wide range of engagement activities - from community events and workshops to digital and survey-based insight Build strong, trusted relationships with residents, including those from underrepresented or harder-to-reach groups Turn customer feedback into clear, actionable insight that drives service improvements Support colleagues across the organisation to engage effectively and confidently with customers Coordinate and support customer panels, forums and scrutiny groups Capture, analyse and share feedback to influence decision-making at all levels Promote engagement opportunities using a variety of channels to maximise reach and inclusion Work collaboratively across teams to ensure customer voice leads to real, visible change Represent the organisation within local communities, partnerships and events Ensure all engagement activity is inclusive, accessible and aligned with regulatory expectations What you'll bring You're someone who connects easily with people and genuinely cares about making a difference. They're looking for: Experience in customer engagement, community work, or customer service Strong communication skills, with the ability to engage a wide range of audiences A natural ability to build trust and rapport with customers and community groups Good organisational skills and attention to detail An understanding of housing services or a strong willingness to learn A clear commitment to equality, diversity and inclusion Confidence working independently while staying connected to a wider team IT confidence, including using digital tools to support engagement Location and flexibility This role is home based, but you'll need to live in the North / East and be happy to travel across the region to connect with customers and communities in that particular locality. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This is a chance to help shape services that truly reflect what customers need. If you're motivated by customer impact and want to be part of an organisation that is committed to listening and improving, they'd love to hear from you. Appointment to this role will be subject to a satisfactory references, a satisfactory DBS and possession of a valid Right to Work document. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Housing Officer Salary: £34,937.00 per annum Contract: Permanent Hours: Full time. Monday - Friday. 37 hours per week Location: Ipswich/Hybrid (Team office day every Thursday) Ref: IP389 At Orwell, we believe in one simple thing: together, we make a difference. We're committed to creating safe, thriving communities where residents feel supported and valued. As a Housing Officer, you will play a vital role in delivering a high-quality, customer-focused service, managing tenancies, maintaining neighbourhood standards, and working collaboratively with residents and partners to resolve issues and drive positive outcomes. This is an opportunity to make a real difference by building strong relationships, supporting sustainable tenancies, and helping to shape vibrant communities. If you are passionate about delivering excellent housing services, we'd love to hear from you. Key Responsibilities Manage tenancies including new lettings, successions and assignments, supporting residents through changes in household circumstances. Monitor and manage rent accounts, taking appropriate action in line with arrears procedures where necessary. Oversee estate management, ensuring communities are safe, well-maintained and provide a positive living environment. Manage anti-social behaviour cases, working collaboratively with local partners and relevant agencies to resolve issues effectively. Promote clear, two-way communication between Orwell and residents, encouraging engagement, participation, community development and the formation of resident groups. Maintain accurate and up-to-date records of housing applications, residents, former residents and property information. Work collaboratively with internal teams, including estate services and sheltered housing, to resolve housing management issues as they arise. Support the development of new initiatives to enhance housing services, making full use of digital tools and encouraging tenant engagement in digital transformation. What we're looking for A housing-related qualification is desirable.5 GCSEs A-C or equivalent including English and Maths. Due to the nature of this role, a full driving licence is essential. For full details of responsibilities and requirements, please refer to the complete job description attached. Why join Orwell? You'll be part of an organisation that genuinely puts people first - our customers, our communities and our colleagues. Alongside our inclusive culture and commitment to our PACE values, we offer a wide range of benefits, including: 22 days annual leave (pro rata) plus bank holidays Reward and recognition awards Cashback Health plan Access to Blue Light Card - membership fees apply Ongoing training and development & opportunities to progress in your role through the Orwell Academy Wellbeing programme Closing date for applications: 30th June 2026. Interviews: W/C 6th July. Before applying Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more. Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing
Jun 22, 2026
Full time
Housing Officer Salary: £34,937.00 per annum Contract: Permanent Hours: Full time. Monday - Friday. 37 hours per week Location: Ipswich/Hybrid (Team office day every Thursday) Ref: IP389 At Orwell, we believe in one simple thing: together, we make a difference. We're committed to creating safe, thriving communities where residents feel supported and valued. As a Housing Officer, you will play a vital role in delivering a high-quality, customer-focused service, managing tenancies, maintaining neighbourhood standards, and working collaboratively with residents and partners to resolve issues and drive positive outcomes. This is an opportunity to make a real difference by building strong relationships, supporting sustainable tenancies, and helping to shape vibrant communities. If you are passionate about delivering excellent housing services, we'd love to hear from you. Key Responsibilities Manage tenancies including new lettings, successions and assignments, supporting residents through changes in household circumstances. Monitor and manage rent accounts, taking appropriate action in line with arrears procedures where necessary. Oversee estate management, ensuring communities are safe, well-maintained and provide a positive living environment. Manage anti-social behaviour cases, working collaboratively with local partners and relevant agencies to resolve issues effectively. Promote clear, two-way communication between Orwell and residents, encouraging engagement, participation, community development and the formation of resident groups. Maintain accurate and up-to-date records of housing applications, residents, former residents and property information. Work collaboratively with internal teams, including estate services and sheltered housing, to resolve housing management issues as they arise. Support the development of new initiatives to enhance housing services, making full use of digital tools and encouraging tenant engagement in digital transformation. What we're looking for A housing-related qualification is desirable.5 GCSEs A-C or equivalent including English and Maths. Due to the nature of this role, a full driving licence is essential. For full details of responsibilities and requirements, please refer to the complete job description attached. Why join Orwell? You'll be part of an organisation that genuinely puts people first - our customers, our communities and our colleagues. Alongside our inclusive culture and commitment to our PACE values, we offer a wide range of benefits, including: 22 days annual leave (pro rata) plus bank holidays Reward and recognition awards Cashback Health plan Access to Blue Light Card - membership fees apply Ongoing training and development & opportunities to progress in your role through the Orwell Academy Wellbeing programme Closing date for applications: 30th June 2026. Interviews: W/C 6th July. Before applying Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more. Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing
Communications and Marketing Officer Part Time Location: Bromley (hybrid with some flexibility) Salary : £30,000 FTE (pro rata to £12,000 per annum) Vacancy Type: Fixed term until 31 March 2027 (with potential to extend) Hours : 2 days per week (15 hours) About Us: Greener and Cleaner is a community-led charity based in Bromley, supporting residents and organisations to take practical action on climate change and sustainable living. We re looking for a Communications and Marketing Officer to lead and develop our internal and external communications as we continue to grow. This is a key role in helping us share our work, engage our community and strengthen our brand, working closely with the senior team across a range of channels. What you ll do: Lead and deliver communications across digital, social and email channels Write content for a range of channels, including web, socials, newsletters and applications. Lead and create engaging content and campaigns to promote our work Manage and develop communications channels, including newsletters and social media Tailor messaging for different audiences, including supporters, volunteers and partners Support PR and press activity Work with volunteers and external support to deliver high-quality content Support fundraising activity through communications and engagement What we re looking for: Strong communication and content creation skills Experience using social media and digital channels Ability to manage multiple priorities and work independently A proactive and organised approach Equity, Diversity and Inclusion Greener and Cleaner is committed to creating an inclusive and welcoming environment for everyone. We actively encourage applications from people of all backgrounds, particularly those who are underrepresented in the environmental and sustainability space. We value different perspectives, experiences and ways of thinking, and believe these strengthen our work and impact. How to Apply If you feel you are a suitable candidate and would like to work for Greener and Cleaner, please do not hesitate to apply.
Jun 22, 2026
Contractor
Communications and Marketing Officer Part Time Location: Bromley (hybrid with some flexibility) Salary : £30,000 FTE (pro rata to £12,000 per annum) Vacancy Type: Fixed term until 31 March 2027 (with potential to extend) Hours : 2 days per week (15 hours) About Us: Greener and Cleaner is a community-led charity based in Bromley, supporting residents and organisations to take practical action on climate change and sustainable living. We re looking for a Communications and Marketing Officer to lead and develop our internal and external communications as we continue to grow. This is a key role in helping us share our work, engage our community and strengthen our brand, working closely with the senior team across a range of channels. What you ll do: Lead and deliver communications across digital, social and email channels Write content for a range of channels, including web, socials, newsletters and applications. Lead and create engaging content and campaigns to promote our work Manage and develop communications channels, including newsletters and social media Tailor messaging for different audiences, including supporters, volunteers and partners Support PR and press activity Work with volunteers and external support to deliver high-quality content Support fundraising activity through communications and engagement What we re looking for: Strong communication and content creation skills Experience using social media and digital channels Ability to manage multiple priorities and work independently A proactive and organised approach Equity, Diversity and Inclusion Greener and Cleaner is committed to creating an inclusive and welcoming environment for everyone. We actively encourage applications from people of all backgrounds, particularly those who are underrepresented in the environmental and sustainability space. We value different perspectives, experiences and ways of thinking, and believe these strengthen our work and impact. How to Apply If you feel you are a suitable candidate and would like to work for Greener and Cleaner, please do not hesitate to apply.
Finance Manager (Part-Time) Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation delivering services on behalf of the local community. Working closely with residents, Lambeth Council, and other stakeholders, LEMB is committed to providing high-quality, customer-focused services while promoting transparency, inclusiveness, innovation, integrity, and value for money. Position: Finance Manager (Part-Time) Reports to: Neighbourhood Services Director Responsible for: Finance Officer Finance Manager Day-to-Day Duties Lead and manage the financial operations of LEMB, ensuring compliance with financial policies, statutory requirements, and the Management Agreement. Prepare annual budgets, business plans, management accounts, and year-end financial statements. Produce accurate financial reports and present findings to the Board, Finance Sub-Committee, and senior management team. Manage cash flow, banking, investments, reconciliations, and financial controls. Oversee VAT, corporation tax, audit processes, payroll, insurance, and other key financial contracts. Maintain and develop financial policies, procedures, and risk management frameworks. Liaise with Lambeth Council, auditors, HMRC, and other external stakeholders on financial matters. Support managers with financial planning, budgeting, and contract negotiations. Manage and support the Finance Officer, providing guidance and operational cover where required. Ensure Sage accounting systems are maintained and used effectively to support accurate financial reporting. Finance Manager Requirements Qualifications Fully qualified accountant or equivalent demonstrable financial management experience. Experience Experience in financial management, budgeting, management accounting, and financial reporting. Experience preparing annual accounts and managing audit processes. Experience with financial risk management and developing financial policies and procedures. Experience using Sage accounting software. Experience working with Boards, Committees, or senior stakeholders. Housing sector, tenant management organisation, or local authority experience is desirable. Skills & Knowledge Strong financial analysis, reporting, and problem-solving skills. Ability to explain complex financial information to non-financial audiences. Excellent communication and stakeholder management skills. Strong organisational skills with the ability to meet tight deadlines. Ability to work independently and manage multiple priorities. Knowledge of VAT, corporation tax, financial governance, and regulatory compliance. Benefits Opportunity to play a key strategic role within a resident-led community organisation. Direct influence on financial planning, governance, and organisational development. Exposure to Board-level decision making and stakeholder engagement. Flexible part-time working arrangement. Opportunity to contribute to community-focused housing services. Supportive working environment aligned to LEMB's values of inclusiveness, transparency, quality, innovation, and integrity.
Jun 22, 2026
Full time
Finance Manager (Part-Time) Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation delivering services on behalf of the local community. Working closely with residents, Lambeth Council, and other stakeholders, LEMB is committed to providing high-quality, customer-focused services while promoting transparency, inclusiveness, innovation, integrity, and value for money. Position: Finance Manager (Part-Time) Reports to: Neighbourhood Services Director Responsible for: Finance Officer Finance Manager Day-to-Day Duties Lead and manage the financial operations of LEMB, ensuring compliance with financial policies, statutory requirements, and the Management Agreement. Prepare annual budgets, business plans, management accounts, and year-end financial statements. Produce accurate financial reports and present findings to the Board, Finance Sub-Committee, and senior management team. Manage cash flow, banking, investments, reconciliations, and financial controls. Oversee VAT, corporation tax, audit processes, payroll, insurance, and other key financial contracts. Maintain and develop financial policies, procedures, and risk management frameworks. Liaise with Lambeth Council, auditors, HMRC, and other external stakeholders on financial matters. Support managers with financial planning, budgeting, and contract negotiations. Manage and support the Finance Officer, providing guidance and operational cover where required. Ensure Sage accounting systems are maintained and used effectively to support accurate financial reporting. Finance Manager Requirements Qualifications Fully qualified accountant or equivalent demonstrable financial management experience. Experience Experience in financial management, budgeting, management accounting, and financial reporting. Experience preparing annual accounts and managing audit processes. Experience with financial risk management and developing financial policies and procedures. Experience using Sage accounting software. Experience working with Boards, Committees, or senior stakeholders. Housing sector, tenant management organisation, or local authority experience is desirable. Skills & Knowledge Strong financial analysis, reporting, and problem-solving skills. Ability to explain complex financial information to non-financial audiences. Excellent communication and stakeholder management skills. Strong organisational skills with the ability to meet tight deadlines. Ability to work independently and manage multiple priorities. Knowledge of VAT, corporation tax, financial governance, and regulatory compliance. Benefits Opportunity to play a key strategic role within a resident-led community organisation. Direct influence on financial planning, governance, and organisational development. Exposure to Board-level decision making and stakeholder engagement. Flexible part-time working arrangement. Opportunity to contribute to community-focused housing services. Supportive working environment aligned to LEMB's values of inclusiveness, transparency, quality, innovation, and integrity.
Neighbourhood Officer Islington Up to £37,000 Successful candidate will undergo a basic DSB check Hyde is looking to recruit a Neighbourhood Officer. As part of Hyde's commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a Neighbourhood Officer. The Neighbourhood Officer's goal is to create a secure and comfortable living environment for customers, foster positive relationships with the community, and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security. Responsibilities Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards. Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable. Provide a proactive front-line service to customers. Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities. Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings. Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement. Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation. Maintain accurate records, documentation, and databases related to property management activities. Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery. Essential Qualifications and Skills Previous experience within a site-based Neighbourhood or Housing position. Strong organisational and time management skills to effectively prioritise tasks and meet deadlines. Excellent communication and interpersonal skills for effective stakeholder engagement. Attention to detail and ability to maintain accurate documentation. Problem-solving skills to address maintenance and tenancy issues. Benefits Great holidays Volunteering days off 35 hour working week (9-5) A fantastic pension Life insurance Cashback on healthcare Shopping discounts Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
Jun 22, 2026
Full time
Neighbourhood Officer Islington Up to £37,000 Successful candidate will undergo a basic DSB check Hyde is looking to recruit a Neighbourhood Officer. As part of Hyde's commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a Neighbourhood Officer. The Neighbourhood Officer's goal is to create a secure and comfortable living environment for customers, foster positive relationships with the community, and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security. Responsibilities Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards. Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable. Provide a proactive front-line service to customers. Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities. Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings. Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement. Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation. Maintain accurate records, documentation, and databases related to property management activities. Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery. Essential Qualifications and Skills Previous experience within a site-based Neighbourhood or Housing position. Strong organisational and time management skills to effectively prioritise tasks and meet deadlines. Excellent communication and interpersonal skills for effective stakeholder engagement. Attention to detail and ability to maintain accurate documentation. Problem-solving skills to address maintenance and tenancy issues. Benefits Great holidays Volunteering days off 35 hour working week (9-5) A fantastic pension Life insurance Cashback on healthcare Shopping discounts Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on (phone number removed) TristoneNash is working as an employment agency on behalf of a client
Jun 22, 2026
Full time
We are working with a registered social landlord, who are recruiting a Planned Investment Manager to lead the delivery of a range of projects within capital programmes, from inception through to completion. The postholder will support the effective monitoring and reporting of spend, progress and risks across the delivery of the capital programme, escalating issues as required to the executive management team. You will be overseeing the delivery of the Surveying Team, managing one-off and specialist contracts and oversee the delivery of large adaptation work, legal disrepair, large one-off projects, decent homes, retrofit and decarbonisation activities. You will be the lead Officer in Contract Management for Planned Works from design, procurement, delivery, and implementation and be responsible for CDM compliance for the team. The post holder will be responsible for the work of more junior colleagues providing support on specific projects and the work of appointed project managers and external consultants. This will also include Regulatory and professional bodies; contractors and consultants; tenants/leaseholders; and voluntary and community groups and members of the public. Role Purpose Operational lead for the organisation's delivery of the annual programme of planned investment, component replacements, damp & mould remedial works, Compliance, and other associated major works. Operational lead on managing and fostering long term strategic relationships with key partners. Ensure all areas of operational responsibility are shaped by key values. Provide an excellent customer service for all the association's residents. Key Accountabilities Contribute to the delivery of the corporate and assets strategy to ensure organisational service direction and strategic objective targets are met. Develop and sustain long term strategic relationships with our key partners in delivering a programme of planned investment and major repairs to create a seamless service with shared value. Lead on embedding and sustaining key values across all national contracts so that values are aligned, and all parties have the opportunity to create social and economic value. Lead on the building and management of sustainable and meaningful partnerships so that our contractors are resilient, and profitable whilst delivering good quality services in the way our customers expect. Assist in the procurement and mobilisation of new contractors and ongoing contract management. Ensure that all services are delivered in accordance with contract terms, KPIs and budgeted spend. Ensure compliance with all relevant policies and procedures to ensure there are no statutory, regulatory or contractual breaches. Responsible for the delivery of national planned investment and major works programmes, to circa XXXk properties. Manage budgets for planned investment and major works. Knowledge / Skills / Experience required Proven experience of developing long term strategic partnerships and embedding key values with stakeholders. Proven experience of project managing multi-disciplined teams across a city-wide geographical area. Proven experience of developing and implementing customer and stakeholder engagement strategies. Highly developed communication skills with experience of presenting to a range of audiences. Proven experience of driving costs down whilst improving economic and social value. Proven experience of managing large capital project budgets specifically within Asset Management, Property Investment and Public Procurement. Highly skilled in assessing information and devising and implementing appropriate solutions. Knowledge of building components and the diagnosis of building defects. Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practise. Educated to HND level or equivalent, professional qualification in construction, housing, management or property surveying Hold a relevant management qualification, such as ILM Level 4 in Leadership and Management (desirable) A full UK driving license with the ability to drive as and when required by the business If you would like more information or to apply for this vacancy, please submit your CV, or contact Harvey Baker on (phone number removed) TristoneNash is working as an employment agency on behalf of a client
Client Local Authority in Barking Job Title Resident Engagement Officer Pay Rate 22.54 an hour PAYE/ 29.42 an hour UMBRELLA Hours 35 Hours a week(Mon-Fri) Duration Initial 6 Month Contract Location HYBRID WORKING- 3 Days office based/site visits in Barking Description Job Purpose To deliver a responsive and dynamic resident engagement function across all of the Council's social housing properties. To ensure that housing services meet and exceed the requirements of the Regulator of Social Housing's Transparency Influence and Accountability Consumer Standard, ensuring that as a social landlord the Council takes tenants' views into account and provides relevant information in an accessible form on accessing services and the performance of the housing service. To be responsible for scheduling and delivering on specific programmes and events including awareness-raising campaigns, consultation on specific policies and proposed changes to services, gathering feedback on the quality of services, and measuring residents' satisfaction with housing services. Specific Accountabilities of the Role To engage with tenants and other residents in the Council's housing stock, delivering a full programme of engagement projects and meeting the requirements of the Regulator of Social Housing's Transparency Influence and Accountability Consumer Standard. To organise and facilitate public and online meetings, surveys, surgeries etc. across the borough to capture the views of tenants and to provide a comprehensive set of opportunities for them to make their voices heard and to contribute to the development of housing services. To lead meetings with tenants and residents, ensuring all voices are heard and that follow-up actions are captured and implemented after the meeting, with all attendees advised of progress ( you said, we did') To lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities; to support tenants and residents to take an active part in resident engagement, utilising creative and innovative engagement methods to drive participation. To assist other teams in Housing to collate and present performance information in a way that is accessible and easy to understand, and to provide opportunities for comment and scrutiny on performance as an integral part of the engagement programme. To promote digital inclusion amongst tenants to enable them to engage with LBBD using improved technology; and to enable tenants to take part in engagement activities by more traditional means if necessary. To work closely with other teams in Housing including Housing Management and Asset Management to coordinate tenant engagement activities and ensure that they provide specialist input into the dialogue with tenants about all housing services. To facilitate induction and training programmes for tenants joining the Tenants Scrutiny Panel and other bodies such as recruitment panels or procurement panels, ensuring they are empowered to play a full role in these exercises as the voice of the tenants. Experience: Knowledge of effective community engagement techniques and practices. Knowledge of the Regulator of Social Housing's Transparency Influence and Accountability Consumer Standard for social housing providers Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 22, 2026
Contractor
Client Local Authority in Barking Job Title Resident Engagement Officer Pay Rate 22.54 an hour PAYE/ 29.42 an hour UMBRELLA Hours 35 Hours a week(Mon-Fri) Duration Initial 6 Month Contract Location HYBRID WORKING- 3 Days office based/site visits in Barking Description Job Purpose To deliver a responsive and dynamic resident engagement function across all of the Council's social housing properties. To ensure that housing services meet and exceed the requirements of the Regulator of Social Housing's Transparency Influence and Accountability Consumer Standard, ensuring that as a social landlord the Council takes tenants' views into account and provides relevant information in an accessible form on accessing services and the performance of the housing service. To be responsible for scheduling and delivering on specific programmes and events including awareness-raising campaigns, consultation on specific policies and proposed changes to services, gathering feedback on the quality of services, and measuring residents' satisfaction with housing services. Specific Accountabilities of the Role To engage with tenants and other residents in the Council's housing stock, delivering a full programme of engagement projects and meeting the requirements of the Regulator of Social Housing's Transparency Influence and Accountability Consumer Standard. To organise and facilitate public and online meetings, surveys, surgeries etc. across the borough to capture the views of tenants and to provide a comprehensive set of opportunities for them to make their voices heard and to contribute to the development of housing services. To lead meetings with tenants and residents, ensuring all voices are heard and that follow-up actions are captured and implemented after the meeting, with all attendees advised of progress ( you said, we did') To lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities; to support tenants and residents to take an active part in resident engagement, utilising creative and innovative engagement methods to drive participation. To assist other teams in Housing to collate and present performance information in a way that is accessible and easy to understand, and to provide opportunities for comment and scrutiny on performance as an integral part of the engagement programme. To promote digital inclusion amongst tenants to enable them to engage with LBBD using improved technology; and to enable tenants to take part in engagement activities by more traditional means if necessary. To work closely with other teams in Housing including Housing Management and Asset Management to coordinate tenant engagement activities and ensure that they provide specialist input into the dialogue with tenants about all housing services. To facilitate induction and training programmes for tenants joining the Tenants Scrutiny Panel and other bodies such as recruitment panels or procurement panels, ensuring they are empowered to play a full role in these exercises as the voice of the tenants. Experience: Knowledge of effective community engagement techniques and practices. Knowledge of the Regulator of Social Housing's Transparency Influence and Accountability Consumer Standard for social housing providers Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
