hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Shape the future of employee experience by leading the strategic design and research initiatives, that blend business needs and user insights, empowering our 300,000+ employees to do their best work. As an Experience Design Vice President in Employee Experience, you will play a pivotal role in shaping the user experience across our products and services across key Client/Employee Collaboration and Communication journeys. You leverage your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. You work closely with the business and users, following best practice user-centered design to deliver innovative and creative solutions to complex problems. You collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience. Your passion and curiosity for AI and emerging technology allows you to apply them successfuly in your workflows. Job responsibilities Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas Design through wireframes, visuals, prototypes, and product features at different levels of fidelity, including diagram service flows and interactions for key touchpoints. You lead end-to-end design initiatives within a specific domain, multiple product experiences, delivering high-fidelity solutions with exceptional visual and interaction design craft Drive and participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support from our Experience Research team Deliver work that is not only user-friendly, but which also produces results - measuring your work's value by identifying success criteria and performing user validation throughout the design process Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion Collaborate and partner closely with Product, Engineering and Business Stakeholders to shape solutions early - not just execute against defined requirements. You will play a key role in helping realize the vision and defining end-to-end product experience Establish and elevate visual design quality through a strong point of view on hierarchy, typography, layout, and modern UI patterns Bring clarity and consistency to complex or legacy experiences by introducing contemporary, consumer-grade design patterns Use prototyping, storytelling, and strong design rationale to communicate decisions and influence stakeholders, including senior leadership Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion. Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels, including 3rd party products Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in user experience design or similar roles Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, to drive customer-centric decision-making Experience developing design proposals and solutions that communicate the value of the initiative from a customer and business lens. Strong portfolio demonstrating shipped work and measurable impact on product outcomes (not just concepts) Portfolio includes high-fidelity design work that reflects a sophisticated, modern aesthetic and a strong, opinionated point of view on visual and interaction design; work demonstrates the ability to elevate and modernize complex or legacy experiences, introducing contemporary patterns and raising the overall quality bar Demonstrated ability to design end-to-end user journeys (not just individual screens) Ability to clearly articulate design decisions, tradeoffs, and constraints, including exploration of multiple design approaches Proven ability to distill and elevate complex challenges to stakeholders, leaders, and peers alike Preferred qualifications, capabilities, and skills Fluency / curiosity when it comes to working in AI-enabled design Experience of designing both in-house products as well as embedding 3rd party products Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
Jul 08, 2026
Full time
hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Shape the future of employee experience by leading the strategic design and research initiatives, that blend business needs and user insights, empowering our 300,000+ employees to do their best work. As an Experience Design Vice President in Employee Experience, you will play a pivotal role in shaping the user experience across our products and services across key Client/Employee Collaboration and Communication journeys. You leverage your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. You work closely with the business and users, following best practice user-centered design to deliver innovative and creative solutions to complex problems. You collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience. Your passion and curiosity for AI and emerging technology allows you to apply them successfuly in your workflows. Job responsibilities Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas Design through wireframes, visuals, prototypes, and product features at different levels of fidelity, including diagram service flows and interactions for key touchpoints. You lead end-to-end design initiatives within a specific domain, multiple product experiences, delivering high-fidelity solutions with exceptional visual and interaction design craft Drive and participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support from our Experience Research team Deliver work that is not only user-friendly, but which also produces results - measuring your work's value by identifying success criteria and performing user validation throughout the design process Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion Collaborate and partner closely with Product, Engineering and Business Stakeholders to shape solutions early - not just execute against defined requirements. You will play a key role in helping realize the vision and defining end-to-end product experience Establish and elevate visual design quality through a strong point of view on hierarchy, typography, layout, and modern UI patterns Bring clarity and consistency to complex or legacy experiences by introducing contemporary, consumer-grade design patterns Use prototyping, storytelling, and strong design rationale to communicate decisions and influence stakeholders, including senior leadership Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion. Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels, including 3rd party products Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in user experience design or similar roles Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, to drive customer-centric decision-making Experience developing design proposals and solutions that communicate the value of the initiative from a customer and business lens. Strong portfolio demonstrating shipped work and measurable impact on product outcomes (not just concepts) Portfolio includes high-fidelity design work that reflects a sophisticated, modern aesthetic and a strong, opinionated point of view on visual and interaction design; work demonstrates the ability to elevate and modernize complex or legacy experiences, introducing contemporary patterns and raising the overall quality bar Demonstrated ability to design end-to-end user journeys (not just individual screens) Ability to clearly articulate design decisions, tradeoffs, and constraints, including exploration of multiple design approaches Proven ability to distill and elevate complex challenges to stakeholders, leaders, and peers alike Preferred qualifications, capabilities, and skills Fluency / curiosity when it comes to working in AI-enabled design Experience of designing both in-house products as well as embedding 3rd party products Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
hackajob is collaborating with Just Eat to connect them with exceptional professionals for this role. Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role Join the Identity & Access Management team within our Global Technology Platforms department and help us deliver secure, automated identity governance at scale. Working closely with colleagues across the UK, Netherlands, and Canada, you'll manage and enhance our core identity tooling, including Okta Identity Governance. This is an opportunity to make meaningful contributions to business security while embodying our values of leading with expertise, delivering quality, and caring for our global technology infrastructure. You'll balance agile project work with day-to-day platform support, ensuring our IAM processes protect and enable the business. Location: Hybrid - 3 days a week from our London/Bristol/Sunderland office & 2 days working from home Reporting to: Senior Technology Manager - IAM These are some of the key components to the position: Design and implement governance processes for global IAM systems Develop and enhance Identity Governance automation using Okta Identity Governance Manage project delivery in two-week agile sprints, mentoring engineers Resolve 3rd line technical issues and participate in on-call rotation Communicate technical updates clearly to stakeholders across Global Technology Platforms Ensure audit compliance through process walkthroughs and internal reviews Proactively identify and address platform issues before business impact occurs What will you bring to the team? Experience implementing IAM and Identity Governance concepts including RBAC, Segregation of Duties, and Access Recertification Hands-on experience administering Okta Identity Governance or similar platforms Solid understanding of SSO, SCIM, SAML, and OpenID authentication protocols Ability to work with minimal supervision on projects and support activities, while mentoring team members Experience with Okta Workflows or similar automation tools Scripting capability in Okta Expression Language or willingness to learn Clear communication skills working across global teams and time zones At JET, this is how we play Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
Jul 08, 2026
Full time
hackajob is collaborating with Just Eat to connect them with exceptional professionals for this role. Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role Join the Identity & Access Management team within our Global Technology Platforms department and help us deliver secure, automated identity governance at scale. Working closely with colleagues across the UK, Netherlands, and Canada, you'll manage and enhance our core identity tooling, including Okta Identity Governance. This is an opportunity to make meaningful contributions to business security while embodying our values of leading with expertise, delivering quality, and caring for our global technology infrastructure. You'll balance agile project work with day-to-day platform support, ensuring our IAM processes protect and enable the business. Location: Hybrid - 3 days a week from our London/Bristol/Sunderland office & 2 days working from home Reporting to: Senior Technology Manager - IAM These are some of the key components to the position: Design and implement governance processes for global IAM systems Develop and enhance Identity Governance automation using Okta Identity Governance Manage project delivery in two-week agile sprints, mentoring engineers Resolve 3rd line technical issues and participate in on-call rotation Communicate technical updates clearly to stakeholders across Global Technology Platforms Ensure audit compliance through process walkthroughs and internal reviews Proactively identify and address platform issues before business impact occurs What will you bring to the team? Experience implementing IAM and Identity Governance concepts including RBAC, Segregation of Duties, and Access Recertification Hands-on experience administering Okta Identity Governance or similar platforms Solid understanding of SSO, SCIM, SAML, and OpenID authentication protocols Ability to work with minimal supervision on projects and support activities, while mentoring team members Experience with Okta Workflows or similar automation tools Scripting capability in Okta Expression Language or willingness to learn Clear communication skills working across global teams and time zones At JET, this is how we play Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
Senior Technical Support Engineer (3rd/4th Line) - Birmingham/Hybrid £50,000-£60,000 Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Technical Support Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux (Ubuntu)/VMware - healthy knowledge of Windows Server Citrix Microsoft 365 & Entra ID Apache, NGINX and/or IIS DNS, networking and load balancing Backup & Disaster Recovery SonicWall or similar firewall technologies Experience using PowerShell for administration and automation. Exposure to AI and automation tools to improve operational efficiency. Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders. Desirable Experience MSP background. Pre-sales, solution design and technical scoping. RFP/RFT responses and quotation design. Cloud migration projects, including Microsoft 365 and SharePoint. AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement Deliver high-quality technical support across a varied client base. Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders. Support service delivery by maintaining high levels of customer satisfaction and SLA performance. Undertake occasional onsite visits where required. Continuous Improvement Identify recurring issues and implement long-term solutions. Drive improvements through automation, AI and process optimisation. Contribute to technical documentation, standards and knowledge sharing. Mentor junior engineers and promote best practice across the team. This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement.
Jul 08, 2026
Full time
Senior Technical Support Engineer (3rd/4th Line) - Birmingham/Hybrid £50,000-£60,000 Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Technical Support Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux (Ubuntu)/VMware - healthy knowledge of Windows Server Citrix Microsoft 365 & Entra ID Apache, NGINX and/or IIS DNS, networking and load balancing Backup & Disaster Recovery SonicWall or similar firewall technologies Experience using PowerShell for administration and automation. Exposure to AI and automation tools to improve operational efficiency. Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders. Desirable Experience MSP background. Pre-sales, solution design and technical scoping. RFP/RFT responses and quotation design. Cloud migration projects, including Microsoft 365 and SharePoint. AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement Deliver high-quality technical support across a varied client base. Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders. Support service delivery by maintaining high levels of customer satisfaction and SLA performance. Undertake occasional onsite visits where required. Continuous Improvement Identify recurring issues and implement long-term solutions. Drive improvements through automation, AI and process optimisation. Contribute to technical documentation, standards and knowledge sharing. Mentor junior engineers and promote best practice across the team. This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement.
Development Solutions Lead (Hands-off, CoPilot, .Net) £60-80k + Benefits Woking, 1 day per month Your new company I am partnered with a nationally recognised, purpose-driven organisation currently undergoing a significant technology transformation. The business has grown to over 1500 headcount in recent years, now taking the decision to bring Software Development projects in-house, so this is a critical time to be joining, offering the rare combination of meaningful work alongside long term career security and continuous investment in technology (including AI). Your new role You'll work alongside the Head of IT, taking ownership of their development strategy and roadmap. They are at the 'strategic review' point, so it's a largely hands-off role and will not be people/team managing initially. You will really be able make your stamp on the role working with stakeholders and C-Suite to articulate what changes need to be made (in this regard a good listener and speaking to non-technical staff is very important). The role requires someone to review their technical estate and to act in an advisory capacity as the future direction is not set in stone. It combines a number of different disciplines and for the right person will be really attractive. They have grown their IT team from 1 to 5 people in the last year and are looking at a number of strategic projects to modernise their technical estate: - There is a big push on automation, so helping with implementing Github/CoPilot into the business. - Working with their existing 3rd party suppliers to understand the existing bespoke internal funeral management system (built on .NET Core), deciding what to modernise, implementing SDLC best practices etc. - Integration projects around Dynamics 365, Power Platform and other Microsoft tools. - API work around a new payroll system You will work closely with both technical teams and senior business stakeholders to drive best practice across development standards, governance and delivery. Alongside this, you will play a key role in modernising the technology landscape, influencing platform decisions, supplier relationships and the overall direction of engineering within the business. What you'll need to succeed To be successful, you'll bring a strong background in C# .NET/.NET Core but will have moved into an Architect/Consultancy/hands-off capacity. You will bring AI skills in production to the role, ideally implementing Microsoft CoPilot with Github and will have a broad knowledge of Microsoft systems such as Power Platform, Dynamics 365 etc. Just as importantly, you will have the ability to engage with stakeholders at all levels, combining technical depth with strong communication skills and the confidence to influence both technical and non technical audiences. Experience owning/modernising internal business systems in a professional services environment will be highly desirable. What you'll get in return You'll be joining a business where you can genuinely make an impact, with the autonomy to shape the technical direction while remaining close to delivery. The organisation offers a strong overall benefits package including a 10% bonus, a good remote hybrid balance and a supportive, values driven culture focused on collaboration and continuous improvement. This is an opportunity to step into a role where your work not only drives meaningful technical change but also contributes to a wider purpose. What you need to do now To find out more or to be considered for this position, please apply directly or get in touch with Max Wilcock, Senior Business Director for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jul 08, 2026
Full time
Development Solutions Lead (Hands-off, CoPilot, .Net) £60-80k + Benefits Woking, 1 day per month Your new company I am partnered with a nationally recognised, purpose-driven organisation currently undergoing a significant technology transformation. The business has grown to over 1500 headcount in recent years, now taking the decision to bring Software Development projects in-house, so this is a critical time to be joining, offering the rare combination of meaningful work alongside long term career security and continuous investment in technology (including AI). Your new role You'll work alongside the Head of IT, taking ownership of their development strategy and roadmap. They are at the 'strategic review' point, so it's a largely hands-off role and will not be people/team managing initially. You will really be able make your stamp on the role working with stakeholders and C-Suite to articulate what changes need to be made (in this regard a good listener and speaking to non-technical staff is very important). The role requires someone to review their technical estate and to act in an advisory capacity as the future direction is not set in stone. It combines a number of different disciplines and for the right person will be really attractive. They have grown their IT team from 1 to 5 people in the last year and are looking at a number of strategic projects to modernise their technical estate: - There is a big push on automation, so helping with implementing Github/CoPilot into the business. - Working with their existing 3rd party suppliers to understand the existing bespoke internal funeral management system (built on .NET Core), deciding what to modernise, implementing SDLC best practices etc. - Integration projects around Dynamics 365, Power Platform and other Microsoft tools. - API work around a new payroll system You will work closely with both technical teams and senior business stakeholders to drive best practice across development standards, governance and delivery. Alongside this, you will play a key role in modernising the technology landscape, influencing platform decisions, supplier relationships and the overall direction of engineering within the business. What you'll need to succeed To be successful, you'll bring a strong background in C# .NET/.NET Core but will have moved into an Architect/Consultancy/hands-off capacity. You will bring AI skills in production to the role, ideally implementing Microsoft CoPilot with Github and will have a broad knowledge of Microsoft systems such as Power Platform, Dynamics 365 etc. Just as importantly, you will have the ability to engage with stakeholders at all levels, combining technical depth with strong communication skills and the confidence to influence both technical and non technical audiences. Experience owning/modernising internal business systems in a professional services environment will be highly desirable. What you'll get in return You'll be joining a business where you can genuinely make an impact, with the autonomy to shape the technical direction while remaining close to delivery. The organisation offers a strong overall benefits package including a 10% bonus, a good remote hybrid balance and a supportive, values driven culture focused on collaboration and continuous improvement. This is an opportunity to step into a role where your work not only drives meaningful technical change but also contributes to a wider purpose. What you need to do now To find out more or to be considered for this position, please apply directly or get in touch with Max Wilcock, Senior Business Director for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Network Cisco Specialist - 3rd Line Base: 90,000 base salary plus benefits, perks, healthcare options and 5% on call allowance Location: Hybrid / Client Base in London Type: Permanent We're looking for an experienced Network Cisco Specialist (3rd Line) to join a high-performing Network Operations team, providing expert support across enterprise Cisco networking and security environments. This role will see you taking ownership of complex incidents and changes, acting as a senior escalation point, supporting major projects, and serving as a technical SME across key Cisco technologies. Key Responsibilities Own complex faults and changes through to resolution. Escalation point for 2nd Line engineers. Support customer and vendor engagements. Perform root cause analysis and problem management. Deliver network and security projects. Manage firmware upgrades, documentation, and DR testing. Mentor colleagues and contribute to technical development. Participate in an out-of-hours on-call rota. Essential Skills & Experience Strong experience with: Cisco ISE Cisco DNA Center Cisco Wireless Experience with NGFW technologies (Cisco Firepower, Palo Alto, FortiGate). CCNP-level networking knowledge. Strong understanding of: BGP, OSPF, EIGRP VLANs, STP, Trunking HSRP, VRRP, BFD Packet capture and troubleshooting expertise. Excellent communication and customer-facing skills. Desirable Cisco CCNP Enterprise certification. Cisco Umbrella and SD-WAN experience. HPE Aruba exposure. Automation experience with Ansible and/or Python. Azure and AWS knowledge. MSP experience. This is an excellent opportunity to join a technically strong team working with cutting-edge Cisco networking, security, and automation technologies while continuing to develop your expertise and career.
Jul 08, 2026
Full time
Network Cisco Specialist - 3rd Line Base: 90,000 base salary plus benefits, perks, healthcare options and 5% on call allowance Location: Hybrid / Client Base in London Type: Permanent We're looking for an experienced Network Cisco Specialist (3rd Line) to join a high-performing Network Operations team, providing expert support across enterprise Cisco networking and security environments. This role will see you taking ownership of complex incidents and changes, acting as a senior escalation point, supporting major projects, and serving as a technical SME across key Cisco technologies. Key Responsibilities Own complex faults and changes through to resolution. Escalation point for 2nd Line engineers. Support customer and vendor engagements. Perform root cause analysis and problem management. Deliver network and security projects. Manage firmware upgrades, documentation, and DR testing. Mentor colleagues and contribute to technical development. Participate in an out-of-hours on-call rota. Essential Skills & Experience Strong experience with: Cisco ISE Cisco DNA Center Cisco Wireless Experience with NGFW technologies (Cisco Firepower, Palo Alto, FortiGate). CCNP-level networking knowledge. Strong understanding of: BGP, OSPF, EIGRP VLANs, STP, Trunking HSRP, VRRP, BFD Packet capture and troubleshooting expertise. Excellent communication and customer-facing skills. Desirable Cisco CCNP Enterprise certification. Cisco Umbrella and SD-WAN experience. HPE Aruba exposure. Automation experience with Ansible and/or Python. Azure and AWS knowledge. MSP experience. This is an excellent opportunity to join a technically strong team working with cutting-edge Cisco networking, security, and automation technologies while continuing to develop your expertise and career.
Network Cisco Specialist (3rd Line) Hybrid working, London 2/3 times per week. Salary up to 90k. My client is looking for a skilled Cisco networking professional to join thier expanding team, acting as the highest technical escalation point for complex network and security issues across our managed customer base. You'll take ownership of major incidents, deliver network projects, perform root cause analysis, and support cutting-edge Cisco technologies including ISE, DNA Center, Wireless, Security, and Automation. What You'll Be Doing Resolving complex 3rd line network and security incidents Supporting Cisco ISE, DNA Center and Wireless environments Delivering network upgrades, migrations and security projects Managing firmware lifecycles and disaster recovery testing Producing RCA documentation for major incidents Acting as a technical SME and mentoring junior engineers Working closely with customers, vendors and internal teams Participating in an on-call rota for critical incidents What We're Looking For Strong Cisco networking experience (CCNP level or above) Expertise in routing and switching technologies including BGP, OSPF, EIGRP, VLANs and STP Experience with Cisco SD-WAN and Cisco ISE, DNA Center and Wireless solutions Knowledge of NGFW platforms such as Cisco Firepower, Palo Alto or Fortinet Network automation using Ansible and/or Python Azure or AWS networking knowledge Experience within an MSP environment This is an excellent opportunity for a senior network engineer looking to work with enterprise Cisco technologies, automation platforms, and modern security solutions in a technically challenging environment.
Jul 08, 2026
Full time
Network Cisco Specialist (3rd Line) Hybrid working, London 2/3 times per week. Salary up to 90k. My client is looking for a skilled Cisco networking professional to join thier expanding team, acting as the highest technical escalation point for complex network and security issues across our managed customer base. You'll take ownership of major incidents, deliver network projects, perform root cause analysis, and support cutting-edge Cisco technologies including ISE, DNA Center, Wireless, Security, and Automation. What You'll Be Doing Resolving complex 3rd line network and security incidents Supporting Cisco ISE, DNA Center and Wireless environments Delivering network upgrades, migrations and security projects Managing firmware lifecycles and disaster recovery testing Producing RCA documentation for major incidents Acting as a technical SME and mentoring junior engineers Working closely with customers, vendors and internal teams Participating in an on-call rota for critical incidents What We're Looking For Strong Cisco networking experience (CCNP level or above) Expertise in routing and switching technologies including BGP, OSPF, EIGRP, VLANs and STP Experience with Cisco SD-WAN and Cisco ISE, DNA Center and Wireless solutions Knowledge of NGFW platforms such as Cisco Firepower, Palo Alto or Fortinet Network automation using Ansible and/or Python Azure or AWS networking knowledge Experience within an MSP environment This is an excellent opportunity for a senior network engineer looking to work with enterprise Cisco technologies, automation platforms, and modern security solutions in a technically challenging environment.
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Jul 07, 2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Contract Infrastructure & Cloud Engineer Duration: 6 Months IR35 Status: Inside IR35 Location: Hybrid working. 1 day per week in Southampton, Hampshire Our client is seeking an experienced contract Infrastructure & Cloud Engineer to join a leading financial services organisation on an initial 6-month contract. This is an exciting opportunity to play a key role within a modern Microsoft and Azure-focused environment, supporting both BAU operations and a range of strategic infrastructure transformation projects. The contract Infrastructure & Cloud engineer will act as a senior technical escalation point, helping to drive improvements across cloud, infrastructure, security, networking, and data platforms. Key Responsibilities Act as the 3rd Line escalation point for complex infrastructure, cloud, and identity-related issues. Administer and support Microsoft Azure environments, including Azure Virtual Desktop (AVD), Entra ID, RBAC, Conditional Access, and Privileged Identity Management. Support Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune. Manage and troubleshoot Windows Server environments, Active Directory, Group Policy, DNS, and DHCP. Support endpoint management through Microsoft Intune and Autopilot. Contribute to Azure infrastructure improvements and security remediation programmes. Assist with SQL Server infrastructure support, monitoring, and optimisation activities. Troubleshoot and maintain networking technologies including firewalls, VPNs, switching, routing, VLANs, and wireless environments. Participate in infrastructure projects, migrations, upgrades, and new technology deployments. Produce and maintain high-quality technical documentation, knowledge base articles, and network diagrams. Required Skills & Experience Strong hands-on experience with Microsoft Azure, including Azure virtual desktop, Entra ID, Intune and Conditional Access. Extensive Microsoft infrastructure experience covering Windows Server, Active Directory, DNS, DHCP, and Group Policy. Strong Microsoft 365 administration experience. Experience supporting and troubleshooting enterprise networking environments. Knowledge of VMware and/or Hyper-V virtualisation platforms. Working knowledge of SQL Server administration and infrastructure support. Ability to work autonomously and manage multiple concurrent workstreams. Excellent documentation and stakeholder communication skills. If you're a seasoned contract Infrastructure & Cloud Engineer with a strong Microsoft and Azure technology background and experience operating within complex enterprise environments, please apply for immediate consideration. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Jul 07, 2026
Contractor
Contract Infrastructure & Cloud Engineer Duration: 6 Months IR35 Status: Inside IR35 Location: Hybrid working. 1 day per week in Southampton, Hampshire Our client is seeking an experienced contract Infrastructure & Cloud Engineer to join a leading financial services organisation on an initial 6-month contract. This is an exciting opportunity to play a key role within a modern Microsoft and Azure-focused environment, supporting both BAU operations and a range of strategic infrastructure transformation projects. The contract Infrastructure & Cloud engineer will act as a senior technical escalation point, helping to drive improvements across cloud, infrastructure, security, networking, and data platforms. Key Responsibilities Act as the 3rd Line escalation point for complex infrastructure, cloud, and identity-related issues. Administer and support Microsoft Azure environments, including Azure Virtual Desktop (AVD), Entra ID, RBAC, Conditional Access, and Privileged Identity Management. Support Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune. Manage and troubleshoot Windows Server environments, Active Directory, Group Policy, DNS, and DHCP. Support endpoint management through Microsoft Intune and Autopilot. Contribute to Azure infrastructure improvements and security remediation programmes. Assist with SQL Server infrastructure support, monitoring, and optimisation activities. Troubleshoot and maintain networking technologies including firewalls, VPNs, switching, routing, VLANs, and wireless environments. Participate in infrastructure projects, migrations, upgrades, and new technology deployments. Produce and maintain high-quality technical documentation, knowledge base articles, and network diagrams. Required Skills & Experience Strong hands-on experience with Microsoft Azure, including Azure virtual desktop, Entra ID, Intune and Conditional Access. Extensive Microsoft infrastructure experience covering Windows Server, Active Directory, DNS, DHCP, and Group Policy. Strong Microsoft 365 administration experience. Experience supporting and troubleshooting enterprise networking environments. Knowledge of VMware and/or Hyper-V virtualisation platforms. Working knowledge of SQL Server administration and infrastructure support. Ability to work autonomously and manage multiple concurrent workstreams. Excellent documentation and stakeholder communication skills. If you're a seasoned contract Infrastructure & Cloud Engineer with a strong Microsoft and Azure technology background and experience operating within complex enterprise environments, please apply for immediate consideration. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
IT Team Lead Onsite working in Inverness Great salary and benefits on offer Head Resourcing is pleased to be working with a Scottish based organisation specialising in providing services to several sectors including Life Sciences, Renewables, Oil and Gas, Nuclear, and IT to name a few. Our client is looking to hire a talented IT Team Lead to join their Infrastructure team as they look to increase the team's capacity as the organisation continues to grow. The successful individual will take on a brand-new role within our clients IT structure and work closely with the IT manager on team training and coordination, as well as remaining fully hands on with day-to-day support and project work. This role requires experience across a range of Microsoft tools and technologies and the willingness to get involved at all levels as required. This is an excellent opportunity for an ambitious individual to join a growing team and well-established organisation. Essential skills: Experience in a Team Lead capacity OR coaching and mentoring junior engineers as a Senior Proven experience in 3rd line infrastructure support Microsoft Windows Server VMware O365 Active Directory Antivirus and Internet Security Software (Windows defender for End Point) Azure administration Intune If this role sounds of interest and you would like to have a confidential chat to find out more, please apply or send your CV to (url removed) to find out more.
Jul 07, 2026
Full time
IT Team Lead Onsite working in Inverness Great salary and benefits on offer Head Resourcing is pleased to be working with a Scottish based organisation specialising in providing services to several sectors including Life Sciences, Renewables, Oil and Gas, Nuclear, and IT to name a few. Our client is looking to hire a talented IT Team Lead to join their Infrastructure team as they look to increase the team's capacity as the organisation continues to grow. The successful individual will take on a brand-new role within our clients IT structure and work closely with the IT manager on team training and coordination, as well as remaining fully hands on with day-to-day support and project work. This role requires experience across a range of Microsoft tools and technologies and the willingness to get involved at all levels as required. This is an excellent opportunity for an ambitious individual to join a growing team and well-established organisation. Essential skills: Experience in a Team Lead capacity OR coaching and mentoring junior engineers as a Senior Proven experience in 3rd line infrastructure support Microsoft Windows Server VMware O365 Active Directory Antivirus and Internet Security Software (Windows defender for End Point) Azure administration Intune If this role sounds of interest and you would like to have a confidential chat to find out more, please apply or send your CV to (url removed) to find out more.
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Jul 07, 2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Role: 3 Line IT Engineer Location: Oxford Salary: £35,000 - £45,000 ? Profile My client is a growing MSP based in Oxford and due to continued growth, they are looking to add a 3 Line Engineer to their team. The 3rd Line IT Engineer is a client-facing role responsible for resolving high-level technical issues, supporting client infrastructure, and contributing to changes. This role operates within a structured MSP service environment, requiring adherence to ticketing processes, SLAs & utilisation targets, while maintaining a high standard of customer service and technical output. In this position you will be supporting clients remotely whilst also visiting them onsite. Key Responsibilities Troubleshoot/support/maintain platforms included in our core technology stack Woking at a technical 3 line level Act as a primary escalation point for 1st and 2nd line engineers Take ownership of priority and complex tickets through to resolution Deliver technical elements of IT changes, led by senior staff (implementations, migrations, upgrades) Work with internal and client stakeholders to ensure successful change delivery, with minimal disruption Essential/Desirable Skills Enterprise firewall management Networking (switching, access points) Server Management (Windows, Linux) Email solutions Document management solutions Cloud-based email filtering MDM (Windows, Mac, mobile) Identity Management Platforms Security tools (SIEM, Managed Detection and Response) Managed Backup and Disaster Recovery AI platforms If you have worked in a MSP previously that would be a massive plus for this position. If this position is of interest, then please apply ASAP. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Jul 07, 2026
Full time
Role: 3 Line IT Engineer Location: Oxford Salary: £35,000 - £45,000 ? Profile My client is a growing MSP based in Oxford and due to continued growth, they are looking to add a 3 Line Engineer to their team. The 3rd Line IT Engineer is a client-facing role responsible for resolving high-level technical issues, supporting client infrastructure, and contributing to changes. This role operates within a structured MSP service environment, requiring adherence to ticketing processes, SLAs & utilisation targets, while maintaining a high standard of customer service and technical output. In this position you will be supporting clients remotely whilst also visiting them onsite. Key Responsibilities Troubleshoot/support/maintain platforms included in our core technology stack Woking at a technical 3 line level Act as a primary escalation point for 1st and 2nd line engineers Take ownership of priority and complex tickets through to resolution Deliver technical elements of IT changes, led by senior staff (implementations, migrations, upgrades) Work with internal and client stakeholders to ensure successful change delivery, with minimal disruption Essential/Desirable Skills Enterprise firewall management Networking (switching, access points) Server Management (Windows, Linux) Email solutions Document management solutions Cloud-based email filtering MDM (Windows, Mac, mobile) Identity Management Platforms Security tools (SIEM, Managed Detection and Response) Managed Backup and Disaster Recovery AI platforms If you have worked in a MSP previously that would be a massive plus for this position. If this position is of interest, then please apply ASAP. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Network & Infrastructure Engineer Location London / Hybrid Salary £45,000-£55,000 DOE About the Role Veritas Workspace Solutions is a growing Managed Service Provider (MSP) delivering networking, cloud, cyber security, telecommunications and IT infrastructure solutions to businesses across the UK. We are looking for an experienced Network & Infrastructure Engineer to join our technical team. This is a hands-on role combining project delivery, customer support, infrastructure design and technical consultancy across multiple client environments. This position is ideal for someone who enjoys working with a variety of technologies, visiting customer sites, delivering projects and acting as a trusted technical advisor. Key Responsibilities Design, implement and support customer network infrastructure. Configure and maintain routers, switches, firewalls and wireless networks. Support LAN, WAN, VPN and SD-WAN environments. Troubleshoot complex network and connectivity issues. Manage VLANs, routing and switching configurations. Support Microsoft 365 and Azure cloud environments. Maintain Windows Server and Active Directory infrastructure. Support VMware and Hyper-V virtualisation platforms. Deliver infrastructure upgrades, migrations and deployment projects. Monitor network performance, availability and security. Assist with cyber security improvements and best practices. Conduct customer infrastructure reviews and technical assessments. Participate in customer onboarding and service transitions. Assist with technical pre-sales and solution design activities. Produce and maintain technical documentation and network diagrams. Provide remote and onsite support across customer environments. Act as a senior escalation point for complex technical issues. Work closely with vendors, carriers and technology partners. Visit customer sites across London and the South East as required. Identify opportunities to improve customer infrastructure and resilience. Essential Skills & Experience 3+ years' experience in a Network Engineer, Infrastructure Engineer or similar role. Strong understanding of IP addressing, subnetting, DNS and DHCP. Knowledge of TCP/IP, UDP, ICMP and core networking protocols. Strong understanding of routing, switching and VLAN technologies. Experience with Fortinet, Sophos, Cisco Meraki or equivalent networking platforms. Experience supporting Windows Server, Active Directory and Microsoft 365. Experience with VMware or Hyper-V environments. Strong troubleshooting and diagnostic skills. Excellent customer-facing communication skills. Full UK driving licence preferred. Desirable • CCNA, CCNP or equivalent certification • MSP experience • Azure certifications • VoIP and telecommunications experience • Cyber security knowledge What You'll Get • £45,000-£55,000 DOE • Ongoing training and certification support • Exposure to a wide range of technologies and customer environments • Opportunities to work on networking, cloud and infrastructure projects • Involvement in customer onboarding and pre-sales consultancy • Genuine career progression within a growing MSP • Friendly and supportive team environment
Jul 07, 2026
Full time
Network & Infrastructure Engineer Location London / Hybrid Salary £45,000-£55,000 DOE About the Role Veritas Workspace Solutions is a growing Managed Service Provider (MSP) delivering networking, cloud, cyber security, telecommunications and IT infrastructure solutions to businesses across the UK. We are looking for an experienced Network & Infrastructure Engineer to join our technical team. This is a hands-on role combining project delivery, customer support, infrastructure design and technical consultancy across multiple client environments. This position is ideal for someone who enjoys working with a variety of technologies, visiting customer sites, delivering projects and acting as a trusted technical advisor. Key Responsibilities Design, implement and support customer network infrastructure. Configure and maintain routers, switches, firewalls and wireless networks. Support LAN, WAN, VPN and SD-WAN environments. Troubleshoot complex network and connectivity issues. Manage VLANs, routing and switching configurations. Support Microsoft 365 and Azure cloud environments. Maintain Windows Server and Active Directory infrastructure. Support VMware and Hyper-V virtualisation platforms. Deliver infrastructure upgrades, migrations and deployment projects. Monitor network performance, availability and security. Assist with cyber security improvements and best practices. Conduct customer infrastructure reviews and technical assessments. Participate in customer onboarding and service transitions. Assist with technical pre-sales and solution design activities. Produce and maintain technical documentation and network diagrams. Provide remote and onsite support across customer environments. Act as a senior escalation point for complex technical issues. Work closely with vendors, carriers and technology partners. Visit customer sites across London and the South East as required. Identify opportunities to improve customer infrastructure and resilience. Essential Skills & Experience 3+ years' experience in a Network Engineer, Infrastructure Engineer or similar role. Strong understanding of IP addressing, subnetting, DNS and DHCP. Knowledge of TCP/IP, UDP, ICMP and core networking protocols. Strong understanding of routing, switching and VLAN technologies. Experience with Fortinet, Sophos, Cisco Meraki or equivalent networking platforms. Experience supporting Windows Server, Active Directory and Microsoft 365. Experience with VMware or Hyper-V environments. Strong troubleshooting and diagnostic skills. Excellent customer-facing communication skills. Full UK driving licence preferred. Desirable • CCNA, CCNP or equivalent certification • MSP experience • Azure certifications • VoIP and telecommunications experience • Cyber security knowledge What You'll Get • £45,000-£55,000 DOE • Ongoing training and certification support • Exposure to a wide range of technologies and customer environments • Opportunities to work on networking, cloud and infrastructure projects • Involvement in customer onboarding and pre-sales consultancy • Genuine career progression within a growing MSP • Friendly and supportive team environment
Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: 28,000 - 30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On-Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times including a 30-minute lunch break) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, and data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and immediately triaging their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Technical Troubleshooting: Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Supplier & Carrier Management: Engage and manage third-party providers (e.g. ISPs, VoIP platforms, carriers), ensuring effective fault escalation, progress tracking, and accountability. Event, Monitoring & Major Incident Support: Investigate alerts, outages, and performance issues (e.g. latency, jitter, packet loss), supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What we're looking for: Have an ICT and/or Telecoms background with service desk experience is essential Basic understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Engineering Mindset and a keen desire towards problem-solving and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.
Jul 07, 2026
Full time
Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: 28,000 - 30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On-Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times including a 30-minute lunch break) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, and data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and immediately triaging their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Technical Troubleshooting: Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Supplier & Carrier Management: Engage and manage third-party providers (e.g. ISPs, VoIP platforms, carriers), ensuring effective fault escalation, progress tracking, and accountability. Event, Monitoring & Major Incident Support: Investigate alerts, outages, and performance issues (e.g. latency, jitter, packet loss), supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What we're looking for: Have an ICT and/or Telecoms background with service desk experience is essential Basic understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Engineering Mindset and a keen desire towards problem-solving and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.
FPGA Engineer Location: Hastings, East Sussex (Hybrid options available) Employment Type: Permanent Salary: 75,000 Overview A leading technology organisation delivering advanced, mission-critical systems into highly regulated environments is seeking a FPGA/Firmware Engineers, at Senior and Principal level, to join its growing engineering team. This is an excellent opportunity for an experienced engineer to work across the full development lifecycle, contributing to both existing platforms and next-generation programmes. The role offers exposure to complex, safety-critical systems where firmware plays a central role in overall system performance. Candidates from defence, aerospace, automotive, rail, or other regulated industries are strongly encouraged to apply. The Role You will play a key role in delivering high-reliability firmware solutions, working within a multidisciplinary engineering team. This position offers the opportunity to influence design decisions, mentor others, and contribute to technical strategy. Key responsibilities include: Design, development, and verification of FPGA firmware (primarily using VHDL) Working in accordance with safety-critical development standards (e.g. DO-254) Leading and contributing to design reviews across the development lifecycle Supporting system architecture definition, ensuring firmware integration is optimised Driving best practice in firmware engineering, verification, and documentation Collaborating with internal teams and external stakeholders to deliver project objectives Key Skills & Experience We are looking for engineers with strong technical depth and experience across FPGA development: Significant experience in FPGA design and implementation for complex systems Strong proficiency in VHDL development Experience with simulation, verification, and testbench creation Hands-on experience with Xilinx toolchains (e.g. Vivado) Experience integrating and working with 3rd party IP cores Familiarity with Microchip / Microsemi FPGA tools (e.g. Libero) is advantageous Understanding of requirements capture, estimation, and work package definition Experience working within or exposure to DO-254 or other safety-critical standards Any exposure to video processing, interfaces, or related standards is beneficial About You You will be a motivated and adaptable engineer who thrives in complex environments: Degree-qualified (or equivalent) in Electronics, Engineering, or a related discipline Proven experience in FPGA / firmware engineering within regulated or complex industries Strong problem-solving skills and ability to work on high-complexity technical challenges Comfortable leading technical activities and influencing stakeholders Excellent communication and team collaboration skills High level of professionalism, integrity, and commitment to delivery Chartered Engineer status (or working towards it) is advantageous, but not essential. What's on Offer Opportunity to work on cutting-edge, safety-critical technology A collaborative and technically advanced engineering environment Clear path for career progression and technical leadership Support for professional development and accreditation Competitive salary and benefits package Interested? If you are an experienced FPGA / Firmware Engineer looking to take the next step in your career and work on meaningful, high-impact systems, we would love to hear from you. Apply today or contact us for a confidential discussion
Jul 07, 2026
Full time
FPGA Engineer Location: Hastings, East Sussex (Hybrid options available) Employment Type: Permanent Salary: 75,000 Overview A leading technology organisation delivering advanced, mission-critical systems into highly regulated environments is seeking a FPGA/Firmware Engineers, at Senior and Principal level, to join its growing engineering team. This is an excellent opportunity for an experienced engineer to work across the full development lifecycle, contributing to both existing platforms and next-generation programmes. The role offers exposure to complex, safety-critical systems where firmware plays a central role in overall system performance. Candidates from defence, aerospace, automotive, rail, or other regulated industries are strongly encouraged to apply. The Role You will play a key role in delivering high-reliability firmware solutions, working within a multidisciplinary engineering team. This position offers the opportunity to influence design decisions, mentor others, and contribute to technical strategy. Key responsibilities include: Design, development, and verification of FPGA firmware (primarily using VHDL) Working in accordance with safety-critical development standards (e.g. DO-254) Leading and contributing to design reviews across the development lifecycle Supporting system architecture definition, ensuring firmware integration is optimised Driving best practice in firmware engineering, verification, and documentation Collaborating with internal teams and external stakeholders to deliver project objectives Key Skills & Experience We are looking for engineers with strong technical depth and experience across FPGA development: Significant experience in FPGA design and implementation for complex systems Strong proficiency in VHDL development Experience with simulation, verification, and testbench creation Hands-on experience with Xilinx toolchains (e.g. Vivado) Experience integrating and working with 3rd party IP cores Familiarity with Microchip / Microsemi FPGA tools (e.g. Libero) is advantageous Understanding of requirements capture, estimation, and work package definition Experience working within or exposure to DO-254 or other safety-critical standards Any exposure to video processing, interfaces, or related standards is beneficial About You You will be a motivated and adaptable engineer who thrives in complex environments: Degree-qualified (or equivalent) in Electronics, Engineering, or a related discipline Proven experience in FPGA / firmware engineering within regulated or complex industries Strong problem-solving skills and ability to work on high-complexity technical challenges Comfortable leading technical activities and influencing stakeholders Excellent communication and team collaboration skills High level of professionalism, integrity, and commitment to delivery Chartered Engineer status (or working towards it) is advantageous, but not essential. What's on Offer Opportunity to work on cutting-edge, safety-critical technology A collaborative and technically advanced engineering environment Clear path for career progression and technical leadership Support for professional development and accreditation Competitive salary and benefits package Interested? If you are an experienced FPGA / Firmware Engineer looking to take the next step in your career and work on meaningful, high-impact systems, we would love to hear from you. Apply today or contact us for a confidential discussion
Role purpose: To provide 3rd line support within the MES SPEN Project Engineering team with the ability to understand bespoke, detailed customer designs and technical ownership to the businesses high profile accounts through the utilisation of specialist technical expertise. To add value, in terms of technical skills, through the issuing of detailed network solutions as well as technical leadership and implementation support. Commissioning Engineers are responsible for Project Delivery and Integration along with Project services (Design, Build and Deploy). Key accountabilities and decision ownership: To support the development and evolution of customers products, continuously seeking to improve the customer experience through the product lifecycle. Documenting, carrying out administrative tasks and commissioning tasks Receive implementation plans from Project Engineers for peer review Assess network toplogy and circuitry for project planning Write and provide configuration scripts for a variety of network devices and vendors Support Project Engineers with the provision of configuration scripts for a variety of network devices and Vendors Monitor customer network during project network changes and conduct all risk assessments to the network prior and post any scheduled changes. Update and build circuitry information into databases Work with network components and systems and such as Xtran, SDH, PDH Must be familiar with different media such as fibre, copper, leased lines, radio, 4G Core competencies, knowledge and experience: Experience of designing LAN & WAN solutions, preferably gained in a large enterprise environment (in-house or customer/ISP) Excellent knowledge of Cisco IOS Exceptional Routing and switching knowledge, experience on devices such as 2800, 2900, 3800, 3900, ASR900 series routers and 2520, 4010 switches. Experience of dealing face to face with customers in a high level technical role (i.e. Consultant, Designer, Senior Engineer), including delivering presentations To be confident & professional at dealing with difficult customer discussions and presenting to technical/customer audiences and senior management to influence a successful outcome. To be able to resolve complex problems in an ingenious manner. Accepting responsibility for the consequences of decisions and developing decision criteria based on factors that affect client and its customers. Strong attention to detail Ability to manage workload Ability to multitask telephone support record-keeping, proficiency in Microsoft Office and Excel, good communication skills. Competent in PDH/ SDH concepts Must have technical / professional qualifications: Relevant industry experience in technology field CCNA/CCDA one or the other is acceptable CCNP/CCDP of benefit but not essential
Jul 07, 2026
Contractor
Role purpose: To provide 3rd line support within the MES SPEN Project Engineering team with the ability to understand bespoke, detailed customer designs and technical ownership to the businesses high profile accounts through the utilisation of specialist technical expertise. To add value, in terms of technical skills, through the issuing of detailed network solutions as well as technical leadership and implementation support. Commissioning Engineers are responsible for Project Delivery and Integration along with Project services (Design, Build and Deploy). Key accountabilities and decision ownership: To support the development and evolution of customers products, continuously seeking to improve the customer experience through the product lifecycle. Documenting, carrying out administrative tasks and commissioning tasks Receive implementation plans from Project Engineers for peer review Assess network toplogy and circuitry for project planning Write and provide configuration scripts for a variety of network devices and vendors Support Project Engineers with the provision of configuration scripts for a variety of network devices and Vendors Monitor customer network during project network changes and conduct all risk assessments to the network prior and post any scheduled changes. Update and build circuitry information into databases Work with network components and systems and such as Xtran, SDH, PDH Must be familiar with different media such as fibre, copper, leased lines, radio, 4G Core competencies, knowledge and experience: Experience of designing LAN & WAN solutions, preferably gained in a large enterprise environment (in-house or customer/ISP) Excellent knowledge of Cisco IOS Exceptional Routing and switching knowledge, experience on devices such as 2800, 2900, 3800, 3900, ASR900 series routers and 2520, 4010 switches. Experience of dealing face to face with customers in a high level technical role (i.e. Consultant, Designer, Senior Engineer), including delivering presentations To be confident & professional at dealing with difficult customer discussions and presenting to technical/customer audiences and senior management to influence a successful outcome. To be able to resolve complex problems in an ingenious manner. Accepting responsibility for the consequences of decisions and developing decision criteria based on factors that affect client and its customers. Strong attention to detail Ability to manage workload Ability to multitask telephone support record-keeping, proficiency in Microsoft Office and Excel, good communication skills. Competent in PDH/ SDH concepts Must have technical / professional qualifications: Relevant industry experience in technology field CCNA/CCDA one or the other is acceptable CCNP/CCDP of benefit but not essential
3rd Line Support Engineer Oxford, Oxfordshire (Office-Based) Profectus Recruitment are working with a growing Managed Service Provider who are looking to appoint an experienced 3rd Line Support Engineer to join their technical team. This is a hands-on role for an experienced IT engineer who enjoys solving complex technical issues across a broad range of client environments, acting as a senior escalation point and supporting infrastructure changes and projects. The Role Act as escalation point for complex technical issues Troubleshoot and resolve incidents across server, network, cloud and end-user environments Own high-priority tickets through to resolution Support infrastructure changes, upgrades and project delivery Carry out root cause analysis and implement permanent fixes Provide onsite support when required Work closely with internal teams and client stakeholders Maintain accurate documentation and service records Contribute to service improvement initiatives Technical Environment Microsoft 365, Azure and identity platforms Windows Server and virtualised environments Networking, switching and firewall technologies Intune and endpoint management SharePoint and collaboration tools Backup, DR and security tooling PowerShell and automation Requirements 5+ years' experience in IT support, infrastructure or MSP environments Strong troubleshooting across Microsoft and business systems Experience with virtualised environments and networking concepts Working knowledge of Group Policy and Microsoft 365 (including Conditional Access) Experience with Intune and endpoint management Experience with firewalls, VLANs and backups Experience with SharePoint and email migrations PowerShell scripting or automation experience Strong communication skills and ability to manage priorities Full UK driving licence and access to a vehicle (milage expensed) Desirable MSP experience Microsoft / Azure certifications ITIL exposure Mac experience What's on Offer Broad exposure across multiple technologies and client environments Involvement in infrastructure projects and upgrades Training and certification support Structured working environment 25 days holiday plus bank holidays Working Pattern Office-based in Oxford, Monday to Friday Regular client site visits If you're an experienced engineer looking for a varied MSP role with real technical depth, this could be a strong next step
Jul 07, 2026
Full time
3rd Line Support Engineer Oxford, Oxfordshire (Office-Based) Profectus Recruitment are working with a growing Managed Service Provider who are looking to appoint an experienced 3rd Line Support Engineer to join their technical team. This is a hands-on role for an experienced IT engineer who enjoys solving complex technical issues across a broad range of client environments, acting as a senior escalation point and supporting infrastructure changes and projects. The Role Act as escalation point for complex technical issues Troubleshoot and resolve incidents across server, network, cloud and end-user environments Own high-priority tickets through to resolution Support infrastructure changes, upgrades and project delivery Carry out root cause analysis and implement permanent fixes Provide onsite support when required Work closely with internal teams and client stakeholders Maintain accurate documentation and service records Contribute to service improvement initiatives Technical Environment Microsoft 365, Azure and identity platforms Windows Server and virtualised environments Networking, switching and firewall technologies Intune and endpoint management SharePoint and collaboration tools Backup, DR and security tooling PowerShell and automation Requirements 5+ years' experience in IT support, infrastructure or MSP environments Strong troubleshooting across Microsoft and business systems Experience with virtualised environments and networking concepts Working knowledge of Group Policy and Microsoft 365 (including Conditional Access) Experience with Intune and endpoint management Experience with firewalls, VLANs and backups Experience with SharePoint and email migrations PowerShell scripting or automation experience Strong communication skills and ability to manage priorities Full UK driving licence and access to a vehicle (milage expensed) Desirable MSP experience Microsoft / Azure certifications ITIL exposure Mac experience What's on Offer Broad exposure across multiple technologies and client environments Involvement in infrastructure projects and upgrades Training and certification support Structured working environment 25 days holiday plus bank holidays Working Pattern Office-based in Oxford, Monday to Friday Regular client site visits If you're an experienced engineer looking for a varied MSP role with real technical depth, this could be a strong next step
Role: 3rd Line Support Engineer & Team Lead Location: London (Hybrid Working) Salary: Up to £55,000 Benefits: Hybrid working, training and certifications, career progression, collaborative culture, exposure to enterprise technologies Our client, a growing Managed Service Provider, is looking to hire a 3rd Line Engineer / Team Lead to support and develop their expanding technical support function. This role will act as a senior escalation point across the support team while also providing day-to-day leadership and guidance to the 3rd line engineering function. You'll play a key role in ensuring high service standards, resolving complex technical issues, and supporting the ongoing development of the wider technical team. Working within a fast-paced MSP environment, you'll support businesses across a broad range of technologies including Microsoft 365, cloud platforms, infrastructure, cyber security, networking, and disaster recovery solutions. This opportunity is well suited to a technically strong engineer looking to combine hands-on project and support work with team leadership responsibilities. What you'll do Act as the primary escalation point for complex 3rd line technical issues Lead and support the 3rd line engineering team across daily operations and technical delivery Troubleshoot and resolve advanced infrastructure, cloud, networking, and security incidents Support and maintain Microsoft 365, Azure, virtualisation, backup, and server environments Assist with project delivery, system upgrades, migrations, and infrastructure improvements Work closely with 1st and 2nd line teams to provide technical guidance and escalation support Monitor service performance and contribute to continual service improvement initiatives Create and maintain technical documentation and best practice processes You'll collaborate with both technical and operational stakeholders to ensure a high-quality support service is delivered across a varied and growing customer base. What we're looking for Previous experience in a 3rd Line Engineer, Senior Infrastructure Engineer, or similar position Experience leading or mentoring technical engineers within a service desk or MSP environment Strong technical knowledge across Microsoft 365, Azure, Windows Server, networking, and virtualisation technologies Experience supporting complex infrastructure and cloud environments Strong troubleshooting and problem-solving capabilities Excellent communication and stakeholder management skills The ideal candidate will be technically strong, proactive, and comfortable operating within a fast-paced, customer-focused MSP environment. Why join? Join a growing MSP supporting a broad range of modern IT environments and technologies Hybrid working model with flexibility Opportunity to lead and develop a growing 3rd line support function Exposure to cloud, cyber security, and infrastructure projects Ongoing professional development and certification support Clear progression opportunities within a growing technical team Apply now to take the next step in your infrastructure and leadership career within a growing MSP environment.
Jul 06, 2026
Full time
Role: 3rd Line Support Engineer & Team Lead Location: London (Hybrid Working) Salary: Up to £55,000 Benefits: Hybrid working, training and certifications, career progression, collaborative culture, exposure to enterprise technologies Our client, a growing Managed Service Provider, is looking to hire a 3rd Line Engineer / Team Lead to support and develop their expanding technical support function. This role will act as a senior escalation point across the support team while also providing day-to-day leadership and guidance to the 3rd line engineering function. You'll play a key role in ensuring high service standards, resolving complex technical issues, and supporting the ongoing development of the wider technical team. Working within a fast-paced MSP environment, you'll support businesses across a broad range of technologies including Microsoft 365, cloud platforms, infrastructure, cyber security, networking, and disaster recovery solutions. This opportunity is well suited to a technically strong engineer looking to combine hands-on project and support work with team leadership responsibilities. What you'll do Act as the primary escalation point for complex 3rd line technical issues Lead and support the 3rd line engineering team across daily operations and technical delivery Troubleshoot and resolve advanced infrastructure, cloud, networking, and security incidents Support and maintain Microsoft 365, Azure, virtualisation, backup, and server environments Assist with project delivery, system upgrades, migrations, and infrastructure improvements Work closely with 1st and 2nd line teams to provide technical guidance and escalation support Monitor service performance and contribute to continual service improvement initiatives Create and maintain technical documentation and best practice processes You'll collaborate with both technical and operational stakeholders to ensure a high-quality support service is delivered across a varied and growing customer base. What we're looking for Previous experience in a 3rd Line Engineer, Senior Infrastructure Engineer, or similar position Experience leading or mentoring technical engineers within a service desk or MSP environment Strong technical knowledge across Microsoft 365, Azure, Windows Server, networking, and virtualisation technologies Experience supporting complex infrastructure and cloud environments Strong troubleshooting and problem-solving capabilities Excellent communication and stakeholder management skills The ideal candidate will be technically strong, proactive, and comfortable operating within a fast-paced, customer-focused MSP environment. Why join? Join a growing MSP supporting a broad range of modern IT environments and technologies Hybrid working model with flexibility Opportunity to lead and develop a growing 3rd line support function Exposure to cloud, cyber security, and infrastructure projects Ongoing professional development and certification support Clear progression opportunities within a growing technical team Apply now to take the next step in your infrastructure and leadership career within a growing MSP environment.
We are seeking a highly skilled and motivated Senior IT Systems Support Engineer to join our client's global team. In this hands-on technical role, you will be responsible for supporting, maintaining, and enhancing mission-critical IT systems used in high-profile environments worldwide. You will play a key role in ensuring system stability, performance, security, and compliance while driving continuous improvement initiatives. The position also offers the opportunity to mentor junior engineers, collaborate with international teams, and contribute to the delivery of reliable and secure IT services. Key Responsibilities Provide 2nd and 3rd line support for business-critical systems. Troubleshoot complex issues, perform root cause analysis, and implement permanent solutions. Manage and maintain Windows Server environments, Active Directory, patching, backups, and security controls. Support change management, disaster recovery, and system upgrades. Automate operational tasks through scripting and process improvements. Collaborate with internal teams and external vendors. Create and maintain technical documentation. Mentor junior team members and promote best practices. Requirements 3+ years of experience supporting enterprise Windows environments. Strong knowledge of Windows Server, Active Directory, DNS, Group Policy, and virtualization technologies. Experience with Microsoft SQL Server administration and support. Familiarity with ITIL-based incident and change management processes. Excellent troubleshooting, communication, and documentation skills. Experience with PKI, Hyper-V, networking, or data center operations is advantageous. Relevant Microsoft or industry certifications are a plus. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jul 05, 2026
Full time
We are seeking a highly skilled and motivated Senior IT Systems Support Engineer to join our client's global team. In this hands-on technical role, you will be responsible for supporting, maintaining, and enhancing mission-critical IT systems used in high-profile environments worldwide. You will play a key role in ensuring system stability, performance, security, and compliance while driving continuous improvement initiatives. The position also offers the opportunity to mentor junior engineers, collaborate with international teams, and contribute to the delivery of reliable and secure IT services. Key Responsibilities Provide 2nd and 3rd line support for business-critical systems. Troubleshoot complex issues, perform root cause analysis, and implement permanent solutions. Manage and maintain Windows Server environments, Active Directory, patching, backups, and security controls. Support change management, disaster recovery, and system upgrades. Automate operational tasks through scripting and process improvements. Collaborate with internal teams and external vendors. Create and maintain technical documentation. Mentor junior team members and promote best practices. Requirements 3+ years of experience supporting enterprise Windows environments. Strong knowledge of Windows Server, Active Directory, DNS, Group Policy, and virtualization technologies. Experience with Microsoft SQL Server administration and support. Familiarity with ITIL-based incident and change management processes. Excellent troubleshooting, communication, and documentation skills. Experience with PKI, Hyper-V, networking, or data center operations is advantageous. Relevant Microsoft or industry certifications are a plus. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
This forward-thinking education provider is committed to high standards, strong compliance, and continuous improvement. They want someone credible and confident who can work across teams, challenge when needed, and help raise quality consistently. The Organisation This forward-thinking education provider is committed to creating a positive, inclusive workplace where every member of staff can thrive. Their focus is on empowering people, strengthening leadership capability, and driving meaningful organisational change aligned to their long-term vision. Role Purpose Support the delivery, development and improvement of DevOps services, systems and IT projects. Provide senior technical support across key applications so staff and students have reliable systems for teaching, learning and day-to-day work. Help develop junior DevOps staff, improve processes and support wider digital transformation projects. Role Responsibilities Act as the technical specialist for key applications, databases, MIS systems and integrations. Support major IT projects, including the development of a new data warehouse. Provide 3rd line support for applications, systems, incidents, upgrades, patching and fault resolution. Build, maintain and optimise databases using tools such as SQL Server, MySQL and PostgreSQL. Keep systems, code, configurations and technical processes properly documented. Mentor DevOps Application Engineers and help improve team knowledge, skills and service delivery. Essential Requirements Good understanding of Azure design, not just AWS, because Azure is set up and managed differently. Relevant qualification in IT, Computing or Business Administration. Around 5+ years' experience in a senior IT, MIS, DevOps or technical systems role. Strong experience with Azure DevOps, Jira and Microsoft-based systems. Strong communication, organisation, problem-solving and customer service skills. Benefits Generous annual leave and pension scheme. Professional development opportunities to support continued growth. Inclusive, supportive environment that values innovation and wellbeing. Access to staff discounts and health & wellbeing initiatives. Don't wait, apply today and be part of an inspiring educational environment that transforms lives! We have multiple jobs across this region currently so even if this one isn't quite right for you, we'd love to hear from you regardless. Important Notice Dovetail and Slate is a specialist education recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities. We are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS, PVG (Scotland), or EWC (Wales) check, in line with Keeping Children Safe in Education. Dovetail and Slate Ltd phone number removed acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy. Because education matters. Dovetail and Slate Limited. Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency.
Jul 04, 2026
Full time
This forward-thinking education provider is committed to high standards, strong compliance, and continuous improvement. They want someone credible and confident who can work across teams, challenge when needed, and help raise quality consistently. The Organisation This forward-thinking education provider is committed to creating a positive, inclusive workplace where every member of staff can thrive. Their focus is on empowering people, strengthening leadership capability, and driving meaningful organisational change aligned to their long-term vision. Role Purpose Support the delivery, development and improvement of DevOps services, systems and IT projects. Provide senior technical support across key applications so staff and students have reliable systems for teaching, learning and day-to-day work. Help develop junior DevOps staff, improve processes and support wider digital transformation projects. Role Responsibilities Act as the technical specialist for key applications, databases, MIS systems and integrations. Support major IT projects, including the development of a new data warehouse. Provide 3rd line support for applications, systems, incidents, upgrades, patching and fault resolution. Build, maintain and optimise databases using tools such as SQL Server, MySQL and PostgreSQL. Keep systems, code, configurations and technical processes properly documented. Mentor DevOps Application Engineers and help improve team knowledge, skills and service delivery. Essential Requirements Good understanding of Azure design, not just AWS, because Azure is set up and managed differently. Relevant qualification in IT, Computing or Business Administration. Around 5+ years' experience in a senior IT, MIS, DevOps or technical systems role. Strong experience with Azure DevOps, Jira and Microsoft-based systems. Strong communication, organisation, problem-solving and customer service skills. Benefits Generous annual leave and pension scheme. Professional development opportunities to support continued growth. Inclusive, supportive environment that values innovation and wellbeing. Access to staff discounts and health & wellbeing initiatives. Don't wait, apply today and be part of an inspiring educational environment that transforms lives! We have multiple jobs across this region currently so even if this one isn't quite right for you, we'd love to hear from you regardless. Important Notice Dovetail and Slate is a specialist education recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities. We are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS, PVG (Scotland), or EWC (Wales) check, in line with Keeping Children Safe in Education. Dovetail and Slate Ltd phone number removed acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy. Because education matters. Dovetail and Slate Limited. Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency.
Position: 3rd Line Engineer Location: Milton Park Salary: 38k-44k Hybrid: - 2 days per week in office Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Come and work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request. Monitor and maintain client's Infrastructure and systems. Proactively respond to monitoring alerts and notifications. Servicing tasks within client on/offboarding processes. Ensuring that all role specific KPI's and targets are met as an individual and as a part of the wider team objectives. Providing a strong, coherent and proactive communication standard when engaging with internal departments. Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients. Person Specification: Minimum: Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments). Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems). Experience working with Backup & Disaster Recovery processes. Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies). Experience with cloud led identity/management/policy systems (Intune, Entra, ABM) Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V) Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment). Excellent knowledge of scripting and RPA automations Excellent communication skills. Excellent troubleshooting and problem resolution skills. Excellent client service. Strive to continuous improvement Able to work independently under pressure Minimum of 4 years' IT experience in a corporate or services environment Driving license and own transport essential Desirable: Experience or certification in any of the following technologies Watchguard, FortiGate, Sophos, Smoothwall firewalls Sophos Anti-Virus HPE/Aruba, Cisco, Dell, Unifi switching VMWare ESXI & Microsoft Hyper-V Microsoft Azure Apple Business Manager Google Workspace Ubiquiti, Meraki wireless Mimecast, Barracuda mail filtering Veeam, Datto, Acronis, Barracuda backup & disaster recovery INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Jul 04, 2026
Full time
Position: 3rd Line Engineer Location: Milton Park Salary: 38k-44k Hybrid: - 2 days per week in office Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Come and work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request. Monitor and maintain client's Infrastructure and systems. Proactively respond to monitoring alerts and notifications. Servicing tasks within client on/offboarding processes. Ensuring that all role specific KPI's and targets are met as an individual and as a part of the wider team objectives. Providing a strong, coherent and proactive communication standard when engaging with internal departments. Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients. Person Specification: Minimum: Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments). Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems). Experience working with Backup & Disaster Recovery processes. Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies). Experience with cloud led identity/management/policy systems (Intune, Entra, ABM) Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V) Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment). Excellent knowledge of scripting and RPA automations Excellent communication skills. Excellent troubleshooting and problem resolution skills. Excellent client service. Strive to continuous improvement Able to work independently under pressure Minimum of 4 years' IT experience in a corporate or services environment Driving license and own transport essential Desirable: Experience or certification in any of the following technologies Watchguard, FortiGate, Sophos, Smoothwall firewalls Sophos Anti-Virus HPE/Aruba, Cisco, Dell, Unifi switching VMWare ESXI & Microsoft Hyper-V Microsoft Azure Apple Business Manager Google Workspace Ubiquiti, Meraki wireless Mimecast, Barracuda mail filtering Veeam, Datto, Acronis, Barracuda backup & disaster recovery INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
