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Helpdesk Coordinator Location: Winsford Salary: Competitive (DOE) Hours: Monday to Friday, 9:00am 5:00pm (Full Time) Helpdesk Coordinator Jobs in Winsford Are you an organised and customer-focused professional looking for your next opportunity? We're seeking a Helpdesk Coordinator to join our growing facilities maintenance team in Winsford . As a key member of our operations team, you'll be responsible for coordinating maintenance requests, supporting clients and engineers, and ensuring jobs are managed efficiently from start to finish. If you thrive in a fast-paced environment, enjoy problem-solving, and have excellent communication skills, we'd love to hear from you. The Role As our Helpdesk Coordinator, you'll play a vital role in delivering outstanding customer service while ensuring maintenance works are scheduled, monitored, and completed within agreed service levels. Key Responsibilities Answer incoming calls and emails from clients, engineers and subcontractors. Log, allocate and manage maintenance jobs using the helpdesk management system. Coordinate engineers, subcontractors and suppliers to ensure works are completed efficiently. Prepare, issue and follow up quotations. Keep clients informed with regular updates throughout the lifecycle of each job. Escalate urgent or overdue works where necessary. Maintain accurate records and documentation. Produce basic reports for management. Monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring deadlines are achieved. Triage incoming maintenance requests and assign the appropriate priority level. Process invoicing and assist with financial administration. Update client portals and internal systems in line with contractual requirements. About You We're looking for someone who is organised, proactive and enjoys working as part of a busy team. You'll ideally have: Previous experience in a Helpdesk Coordinator, Helpdesk Operative, Facilities Helpdesk, Maintenance Coordinator, Service Desk or Customer Service role. Excellent telephone manner and written communication skills. Strong organisational skills with exceptional attention to detail. The ability to prioritise multiple workloads and meet deadlines. Good IT skills, including Microsoft Outlook, Excel and job management systems. A calm, professional approach when working under pressure. A positive attitude and willingness to support colleagues and customers. What We Offer A stable, full-time position within a growing facilities maintenance business. Monday to Friday working hours (9:00am 5:00pm). A supportive and friendly team environment. Ongoing training and career development opportunities. The opportunity to develop your career within the facilities management sector. Apply Today If you're an experienced Helpdesk Coordinator , Facilities Helpdesk Administrator , Maintenance Coordinator , Service Desk Coordinator or Customer Service Administrator looking for your next opportunity we'd love to hear from you.

Hey there! We're Manpower, a global leader in recruitment for over 70 years. We're teaming up with a top IT client in Erskine and looking for enthusiastic young people like you to join our team! As part of the Customer Support team, you will be the first point of contact for requests via inbound calls and inbox management. You will perform back-office functions and be responsible for tasks related to the effective execution and support of the end-to-end sales cycle processes. You will provide vital support to Sales Representatives by managing incoming requests and navigating to the appropriate individual. Responsibilities: Daily helpdesk support by responding to tickets requests from sales reps via Outlook and prioritising requests in order of importance. Ticket requests can include pricing, checking delivery dates for orders etc. You will become a user expert in Salesforce and manage end to end sales opportunities including opportunity creation, updates and tool/portal linkage, while also overseeing order processing and sales data entry to ensure accuracy and completeness Conduct End User Verification (EUV) to confirm eligibility and validate pricing and deal requests, whilst also processing pricing submissions, deal registrations, and discount approvals in collaboration with internal teams, channel partners, and end users You will also collaborate with Customer Service & Technical colleagues using Teams to provide business updates on sales reps opportunities to advise on revenue, close dates etc. Maintain CRM system to ensure accurate pipeline forecasting while keeping Account Managers and stakeholders regularly updated on account activity for full visibility Daily use of Microsoft Excel to input business pipelines for sales reps and preparing business reports by evaluating opportunity data from Salesforce. You will provide reporting for sales reps on won and lost opportunities. You will monitor the Customer Service Team shared inbox to make sure all requests have been responded to, and service level agreements are being met. You will also use PowerPoint when supporting sales reps to include salesforce information on sales in advance of them presenting to clients. Use of Clari system to search customer base to see what sales rep is aligned to which customer and you will then align any potential opportunity to the appropriate sales rep. You will use Power BI to provide reporting to sales rep on all sales opportunities so they can manage their sales pipeline. Working hours: 35 hours per week, Monday to Friday. Benefits: 28 days holiday per year. Free onsite parking, tea/coffee/soft drinks. Free onsite gym. Onsite café. Pension scheme. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: 28,000 - 30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On-Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times including a 30-minute lunch break) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, and data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and immediately triaging their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Technical Troubleshooting: Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Supplier & Carrier Management: Engage and manage third-party providers (e.g. ISPs, VoIP platforms, carriers), ensuring effective fault escalation, progress tracking, and accountability. Event, Monitoring & Major Incident Support: Investigate alerts, outages, and performance issues (e.g. latency, jitter, packet loss), supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What we're looking for: Have an ICT and/or Telecoms background with service desk experience is essential Basic understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Engineering Mindset and a keen desire towards problem-solving and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.

Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid 2 days per week), supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you ll need: You don t need to know everything, but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!

Customer Service Agent Location: Egham, Surrey Salary: Competitive DOE Hours: 40 hours per week, Monday-Friday, shifts between 7:00am - 7:00pm CTR Select is recruiting on behalf of their client based in Egham,and they are seeking a Customer Service Agent to join their Service Operations team. This is an excellent opportunity for a customer-focused professional to support key international clients, managing service requests from initial contact through to resolution while ensuring service levels and customer satisfaction are consistently achieved. Key Responsibilities Act as the primary point of contact for customer service and support enquiries. Manage support cases through their full lifecycle, ensuring timely resolution. Perform first-line diagnosis and qualification of issues. Coordinate engineers, logistics, travel arrangements, and spare parts as required. Escalate issues appropriately and within agreed service levels. Schedule preventative maintenance visits. Liaise with internal departments, customers, and suppliers to ensure effective communication. Produce reports and participate in customer review meetings and conference calls. Essential Skills Previous experience in a customer service, helpdesk, service desk, or support role. Strong organisational and administrative skills. Excellent communication and customer relationship management abilities. High attention to detail and ability to manage multiple tasks. Commercial awareness and a proactive approach to problem-solving. Desirable Skills Experience with ticketing or incident management systems. Knowledge of CRM systems, ideally Microsoft Dynamics. Experience with SAP. Exposure to AV, VC, or technology support environments. What's on Offer Competitive salary dependent on experience. Opportunity to work with international clients. Supportive team environment and career development opportunities. If this Customer Service Agent role is of interest to you, please click apply or contact Marie Spratley in our Egham office.

Role Responsibility: To manage the day-to-day performance of a small team of Operatives ensuring the continuing achievement of SLA targets. To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented. To ensure all staff have the necessary training and support to enable them to fulfil their roles in an effective and efficient manner. The post holder will be constantly looking at ways to improve staff retention and contribute to the increase of employee engagement. In conjunction with the Technical Services Manager the post holder will be expected to frequently review operational processes and to seek and implement new and improved ways of working The post holder will operate as a collaborative member of the management team, ensuring that accurate information is produced to strict deadlines, analysing weaknesses and developing corrective action. Produce regular management information reports to highlight areas of weakness to provide a continuous improvement plan across all areas of the business. Monitor daily and report KPIs achievement on a weekly basis detailing mitigated actions Proactively act in a manner that supports a healthy and safe working environment through effective management of incidents and hazards. To ensure that H&S is embedded at the core of all our processes, both within the Service Centre and for our onsite colleagues. Ensure that Kronos is managed correctly on a daily basis to ensure the accurate and timely payment of all staff under area of responsibility.

Think Specialist Recruitment are delighted to be working with an exciting company based within the Watford area. There is an opportunity for someone with Sale Support experience to join their growing team. This is an exciting opportunity to join a fantastic business who produce award winning products and a growing rapidly within their industry. If you have sales support experience and are looking to join a company with a brilliant culture and supportive team then we would love to hear from you! Salary - up to £29,000 - £32,000pa depending on experience Hybrid working with 3 days in the office Some of the duties will include: Liaising with customers via phone and email. Respond to enquiries based around product information, price and availability of stock Managing the order-to-delivery process including sales order processing, raising invoices and resolving delivery issues Provide administrative support to the sales team including sending brochures, recording sales reports and tracking targets Maintaining running reports on MS Excel The suitable candidate: Previous experience within Sales Support Great level of attention to detail Strong communication skills on all levels Great team player Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World's Leading Real Estate Services Company Location: London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reporting Provide exceptional customer service and support via phone, email, and in-person Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards Review subcontractor performance and provide feedback through Ariba and other systems Identify and implement innovative solutions to enhance performance and meet client expectations What We Offer: Competitive salary and benefits package Opportunity to work with a global leader in real estate services Collaborative and dynamic work environment Professional development and training opportunities Recognition and rewards for outstanding performance Requirements: Organized and structured approach to work Logical and clear thinking Attention to detail and high accuracy Assertiveness and confidence in communication Persistence and follow-through to resolution Customer and team focus, with a commitment to delivering exceptional service How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please submit your application, including your resume Equal Opportunities: CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.

Job - Customer Service Operations Coordinator Salary -30k plus call out (1 in 4 weeks) bonus Location - Harrow location My well-established client looking for someone who has experience in one or more of the following areas: Customer service or helpdesk environments Repairs administration or scheduling Plumbing and heating, building services, M&E (Mechanical & Electrical), or facilities management Contract support or maintenance coordination The ideal candidate will be highly organised, with strong Excel and reporting skills and the ability to analyse operational data to support service performance. You will be confident monitoring expenditure, identifying trends, gaps and opportunities for improvement, producing accurate reports, and supporting process improvements to help deliver an efficient, high-quality service. You will also have excellent communication skills, be able to manage multiple priorities, work effectively with internal teams, contractors and customers, and demonstrate a proactive approach to problem-solving and continuous improvement. You will be expected to be on call which will be 1 in 4 weeks (details to be explained) The role has the potential to go to hybrid - mainly 3 office / 2 home - this will be after a qualifying period Exciting opportunity for the right candidate to join an exceptional company that will be experiencing high growth over the next 12/24 months - there will be plenty of room for progression and career development

Fabric Engineer About the Role RG Setsquare is recruiting on behalf of a well-established building services and facilities management contractor for an experienced Fabric Engineer to join their team on a high-profile hard FM contract. This is a genuinely interesting role - you will be working on a contract that delivers service and maintenance to large public sector sites, covering locations from Grantham and Newark through to Retford. It's a mobile, varied position with a mix of planned and reactive fabric maintenance, small works, and multi-discipline tasks across live transport environments. The package includes a salary of 32,000 - 34,000, company van, fuel card, and an on-call allowance of 100 per week when on the rota (approximately one in five weeks). Location requirement: Candidates must live within 10 miles of either Retford, Newark, Lincoln, or Grantham. What You'll Be Doing Completing all delegated reactive works orders and PPMs within contract-defined SLAs and KPIs Carrying out a wide range of fabric maintenance and small works tasks - including basic plumbing, carpentry, plastering, decorating, and general handyman works Performing fire alarm tests and emergency lighting flick tests as part of the planned maintenance schedule Carrying out water temperature checks and water flushing in line with Legionella compliance requirements Working as part of a dynamic two-person team alongside an electrician on jobs requiring dual trade attendance Communicating daily with the helpdesk and supervisor on the status of PPM and reactive tasks Keeping all site logbooks accurate and up to date Ensuring the client, customer, and team are kept informed through regular feedback and updates Delivering a high standard of customer service at all times - you will be working in live, public-facing transport environments Adhering to company Health & Safety policy and all site-specific requirements at all times What We're Looking For Essential: Time-served fabric engineer with a background in property maintenance or mobile engineering Demonstrable competency across building services fabric trades - carpentry, plastering, decorating, and basic plumbing as a minimum Experience delivering both planned and reactive maintenance within a commercial or FM environment Comfortable working both independently and as part of a small team Strong customer service skills - you will be representing the business in a client-facing, public environment Good written and verbal communication skills, with the ability to update helpdesks, supervisors, and clients clearly Solid understanding of Health & Safety best practice Full UK Driving Licence Live ideally between Grantham and Newark or Grantham and Lincoln Please note: all relevant training will be provided to the right candidate - if you have the core fabric skills and the right attitude, our client will support the rest. About Our Client Our client is a well-established, nationally recognised building services and FM contractor with over 40 years of trading history and a head office based in London. With expertise spanning M&E, FM, design, and construction, they operate across a wide range of sectors including commercial, residential, health, and transport - with hundreds of engineers and professionals across the UK. Full details of the client will be provided to shortlisted candidates. The Package 32,000 - 34,000 per annum depending on experience Company van provided Fuel card On-call allowance of 100 per week (approximately 1 in 5 weeks) All relevant training provided Permanent, stable employment on a long-standing FM contract How to Apply This vacancy is being managed by RG Setsquare. To be considered, please submit your up to date CV with work history and qualifications listed. Shortlisted candidates will be contacted directly by our team with full information on the client, the contract, and next steps. RG Setsquare specialises in technical and FM recruitment across the UK, placing skilled trades and engineering professionals with leading contractors and service providers at every level. A varied role, a unique contract, and a contractor with real heritage. Apply now. RG Setsquare is acting as an Employment Agency in relation to this vacancy.

IT Infrastructure Support Engineer Oxford Office-Based Competitive Salary + Excellent Benefits My client is looking for an enthusiastic and proactive IT Infrastructure Support Engineer to join their growing IT team. This is an excellent opportunity for someone who enjoys a varied role, combining hands-on IT support with infrastructure administration in a fast-paced, technology-driven environment. Working as part of a collaborative IT function, you'll play a key role in ensuring the business's IT systems, networks and end-user services remain secure, reliable and highly available. The Role This is a broad technical position where you'll provide first and second-line support whilst taking ownership of core IT infrastructure and day-to-day operational activities. You'll be the go-to person for resolving technical issues, supporting colleagues across the business and helping improve the efficiency, reliability and security of the IT environment. You'll also have the opportunity to contribute to infrastructure improvements, documentation and automation as the organisation continues to grow. Key Responsibilities Provide first and second-line IT support to users across the business. Manage, prioritise and resolve IT support tickets, escalating where appropriate. Configure and deploy laptops, desktops and mobile devices for new starters. Manage onboarding and offboarding processes, including user accounts and permissions. Maintain and support core IT infrastructure, including servers, networking equipment and office technology. Administer user accounts across Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory and Google Workspace. Monitor and troubleshoot networking issues including VPN connectivity, TCP/IP, DNS, DHCP and VLANs. Maintain IT asset registers, hardware inventory and documentation. Support backups, security updates and system maintenance. Help improve IT processes, documentation and day-to-day operational efficiency. About You You'll be a hands-on IT professional with strong troubleshooting skills and a customer-focused approach. You'll enjoy working closely with users while also developing your infrastructure knowledge and contributing to technical improvement projects. Skills & Experience Previous experience in an IT Support or IT Infrastructure Support role. Experience supporting Microsoft 365, Microsoft Entra ID (Azure AD) and Active Directory. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs. Experience supporting Windows desktop environments and business IT infrastructure. Strong problem-solving skills with excellent communication and customer service. Ability to prioritise workloads and manage multiple support requests. Experience using IT helpdesk or ticketing systems. Desirable Skills Google Workspace administration. VMware. Veeam Backup & Replication. PowerShell scripting. Linux administration (Ubuntu, Rocky Linux or similar). Dell PowerEdge server hardware. IT asset management and documentation. Security best practices and backup management. What's on Offer This is an exciting opportunity to join an innovative organisation where technology plays a critical role in business success. You'll gain exposure to modern infrastructure technologies, work alongside experienced technical professionals and have the opportunity to develop your skills in a supportive and collaborative environment. If you're an IT Infrastructure Support Engineer looking for a varied role where you can make a real impact while continuing to develop your technical expertise, we'd love to hear from you. IT Infrastructure Support Engineer - Oxford

Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell. Role: Helpdesk Administrator Location: Bracknell - Office Based Salary: 25,000 - 26,000 Our client is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will play a vital role in providing first-line helpdesk support and being the primary point of contact for facilities management requirements and administration. Key Responsibilities: Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns. Handle incoming and outgoing calls efficiently and effectively. Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information. Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements. Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes. Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes. Monitor and complete work orders for any remedial actions, both in-house and contractor-related. The Ideal Candidate: Exceptional customer service and administration skills Excellent communication skills, both written and verbal Exemplary attention to detail and the ability to work accurately A self-motivated, enthusiastic, and professional individual The ability to work well under pressure and handle challenging situations Strong decision-making skills and the ability to take ownership and resolve problems independently Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Hexagon Group are delighted to be partnering with a highly respected real estate investment company in their search for a Facilities Administrator to join their established Property Management team. This is an excellent opportunity for an organised and detail-oriented facilities professional to join a business renowned for the quality of its property portfolio and its commitment to operational excellence. In return, you will receive a salary of up to 50,000, an excellent benefits package and the opportunity to develop your career within a highly regarded property business. This role will be heavily focused on the management and administration of the CAFM (Vantify) system, making it ideal for someone who has previous experience using CAFM platforms within a commercial property or facilities management environment. Acting as a central point of coordination, you will ensure planned and reactive maintenance activities are accurately recorded, asset data is maintained to the highest standard, and statutory compliance records remain up to date. You will also produce operational reports, monitor outstanding maintenance and compliance actions, and work closely with Building Managers, contractors and internal stakeholders to ensure service delivery remains efficient across the portfolio. Alongside managing the CAFM system, you will support the wider Facilities Management team with contractor administration, document control, compliance tracking, invoice processing and reporting. You will play an important role in maintaining accurate records, supporting audits and ensuring that maintenance and compliance activities are completed within agreed timescales. Your ability to build strong working relationships with both internal teams and external service partners will be key to your success in the position. The successful candidate will have previous experience in a facilities administration, helpdesk management, or property management administration role, with strong working knowledge of CAFM systems (ideally, Vantify) and an excellent understanding of planned preventative maintenance, reactive maintenance and statutory compliance processes. You will possess exceptional organisational skills, a high level of attention to detail and be confident using Microsoft Excel and other Microsoft Office applications to produce reports and analyse data.

Helpdesk Administrator Location: Bracknell Salary: £14.50 per hour, temp to perm (£30k salary) Hours: Full Time, Monday - Friday We're recruiting on behalf of a leading Facilities Management provider for an experienced Helpdesk Administrator to join their busy operations team. This is an excellent opportunity for someone with strong administration and customer service skills who enjoys working in a fast-paced environment, supporting both clients and operational teams. You'll act as the first point of contact for maintenance requests, coordinating engineers and subcontractors, managing service requests, and ensuring high levels of customer service are delivered at all times. Key Responsibilities Act as the first point of contact for all facilities management enquiries via phone and email. Log reactive maintenance requests onto the CAFM system and ensure accurate records are maintained. Monitor and manage service requests through to completion, providing regular updates to customers. Coordinate engineers and subcontractors to ensure works are scheduled and completed within agreed service levels. Chase progress updates from operational teams and contractors where required. Escalate recurring issues or service concerns to management. Maintain excellent communication with clients throughout the lifecycle of each job. Manage work orders and ensure all associated documentation is accurate and up to date. Support statutory compliance across multiple sites by maintaining compliance records and documentation. Assist with contractor onboarding, inductions and permit-to-work administration. Provide general administrative support to the operational management team. Produce reports and compliance documentation as required. Support internal and external audits by ensuring records are accurate and readily available. Promote safe working practices and support Health & Safety compliance across the contract. Work closely with both Hard and Soft FM teams to coordinate planned maintenance visits and reactive works. About You We're looking for someone who is organised, proactive and enjoys working in a customer-focused environment. Essential Previous experience within a Helpdesk, Customer Service or Administration role. Experience working within Facilities Management, Building Services or a similar environment. Strong communication and customer service skills. Excellent organisational skills with the ability to prioritise a busy workload. Good attention to detail and accuracy. Confident using Microsoft Office applications. Ability to work independently as well as part of a team. Experience using CAFM systems or similar maintenance management software. Desirable Previous experience supporting compliance administration. Knowledge of planned preventative maintenance (PPM) and reactive maintenance processes. Experience coordinating subcontractors or engineers. Relevant administration or business qualifications. What's on Offer Competitive salary Company benefits package Ongoing training and development Opportunity to join a well-established Facilities Management business Supportive team environment with opportunities for progression If you're an organised administrator with experience in Facilities Management or a busy helpdesk environment, we'd love to hear from you.

Technical Support Analyst Basingstoke, Hampshire (Office Based) 30,000 - 35,000 + Training + Excellent Benefits 12 Month Fixed Term Contract Maternity Cover Immediate Starts Excellent opportunity for a Customer Support Analyst, Service Desk Analyst, or Technical Support Administrator to join a global engineering technology business supporting innovative metering and infrastructure solutions. This is an ideal role for someone from a customer support, technical support, or IT service desk background who enjoys problem-solving, working with customers, and learning new technologies within a supportive team environment. The Role Manage customer incidents and service requests through to resolution using a ticket management system Troubleshoot technical issues, escalating where required, while providing excellent customer communication Maintain accurate documentation, update knowledge articles, and support continuous service improvements Monday-Friday service desk rota (week 1: 8 am-4:30 pm, week 2: 9:30 - 6 pm), 12-month fixed-term contract The Person Experience within Customer Support, Technical Support, Helpdesk, or Service Desk Strong communication, organisation, and problem-solving skills Good Microsoft 365 / IT skills and experience using ticketing or CRM systems Keen to learn new technologies and work within a collaborative team Reference: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ed Douglass at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an Employment Agency for permanent roles and an Employment Business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Key Locations: Basingstoke, Hook, Fleet, Farnborough, Aldershot, Andover, Winchester, Newbury, Reading, Camberley, Bracknell, Farnham, Alton Customer Support Analyst, Technical Support Analyst, Service Desk Analyst, Helpdesk Analyst, Customer Support, Technical Support, IT Support, 1st Line Support, ITSM, Service Desk, Microsoft 365, Customer Service, Incident Management, Ticket Management, Water Technology, Metering, Utilities, Basingstoke, Hampshire Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Think Specialist Recruitment are delighted to be working with an exciting company based within the Watford area. There is an opportunity for someone with to join their growing team. This is an exciting opportunity for a candidate with previous Sales Administration experience to join an expanding team, assisting with customer order processing, sales support and providing a high level of service. This company work within an exciting industry and due to growth within the business, have the ability to take on another candidate. The suitable candidate must be within a commutable distance to Watford. Salary 30,000 depending on experience Hybrid working with 3 days in the office Some of the duties will include: Liaising with customers via phone and email Preparing quotations for customers Respond to enquiries based around product information, price and availability of stock Managing the order-to-delivery process including sales order processing, raising invoices and resolving delivery issues Working well within a great team environment Provide administrative support to the sales team including sending brochures The suitable candidate: Previous experience within sales administration Previous experience of working with customers Great level of attention to detail Strong communication skills on all levels Great team player Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Pension Systems Officer Barnsley Salary starting at £26,824 per annum, rising up to £32,061 per annum (three step progression scheme) Permanent, Full Time Closing Date 31st July 2026 Interview Date Week commencing 3rd/10th August We have an exciting opportunity to join our friendly and forward-looking Systems Team in this well-respected, award-winning organisation managing a £10 billion pension fund. Who we are: We are both a local authority and a pension fund and we re unique within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK. As a local government body, we have a public sector ethos and place a great deal of importance on our organisational Values and Behaviours which are all about being honest and accountable, professional, progressive, and empowering. We have a culture that encourages work-life balance, and we offer flexible working hours. Our newly refurbished Barnsley office provides a state-of-the-art working environment with free on-site parking and located within 10 minutes walk of both the train and bus stations, it makes us easily accessible. What you ll be doing: You ll join our small, friendly and progressive Pension Systems Team who are responsible for the maintenance and progression of the current Pensions Administration System, delivering a high-quality support service to the main customer-facing administration teams across SYPA. You ll support project work to assist the Systems Team in implementing continuous improvement initiatives. Alongside this, you ll help to maintain system support and upgrades, ensure the integrity of data, contributing to testing new releases. You ll respond to and resolve routine system issues reported through the Internal Helpdesk system, escalating more complex queries as appropriate, including assisting with back-office query resolution relating to case processing. Our ideal candidate will have basic working knowledge of Structured Query Language (SQL) and will assist in producing or amending standard reporting queries under guidance, as well as identifying and reporting errors that can be resolved using established SQL scripts. What you ll be able to offer: Level 2/3 qualification or equivalent; or able to evidence ability at an equivalent level. Office administration experience, confident handling administrative procedures. Working knowledge of relevant systems, equipment, processes and procedures. Competent in a range of IT tools. Able to work with others to achieve objectives and provide excellent customer service. Able to communicate clearly, orally and in writing. Accuracy and ability to prioritise and organise own workload. Able to apply health and safety, equality and diversity, and other SYPA policies and procedures. You do not need to have previous experience of working in pensions. You ll be provided with a well-planned induction and training programme. You will need to be highly motivated, keen to learn and with a genuine interest in this type of work. We are also very keen to hear from applicants who do have some previous pension experience (especially LGPS); this would potentially enable you to be appointed above the starting salary shown above. What's in it for you: We have a generous annual leave policy that offers between 28 days and 36 days annual leave depending on length of service, plus all statutory bank holidays and you can accrue and take up to 13 extra days leave per year by utilising Flexitime. We have several work-life balance policies including a Flexible Working Hours policy (Flexitime) which allows you to work your contracted hours to suit both you and the team that you are working in. You ll automatically be enrolled into the LGPS (Local Government Pension Scheme) which provides a salary-related pension, to which the employer contributes. We offer a range of wellbeing initiatives including regular webinars on health & wellbeing, fresh fruit, tea, coffee, and employer provided flu vaccination vouchers each year. We also organise regular social and charity events. We also offer a 24/7 confidential helpline, access to workplace counselling and Occupational Health. Access to a range of benefits and discounts through the Wider Wallet scheme . Centrally located modern office for public transport links and staff on-site parking available. We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We will be shortlisting throughout the duration of the campaign therefore early applications are encouraged.

We're now working on a fantastic PA position for a very prestigious and well-renowned company based in Hemel Hempstead, this will be on a temporary basis for at least the next few months on what can either be a "cover" role, but equally for the right person could be a permanent position too. In this role, you'd be working in quite a traditional styled PA position and working closely with the company CEO. This role is going to suit someone with the ability to work as a traditional PA who is suited to helping coordinate the diary of not only the CEO but also another senior director, as well as supporting with communications and various administrative tasks. On top of this, because of the nature of the business, role and level of the people you'll be working with, it is essential that whoever goes into this role is able to prove and demonstrate they can work with great discretion, confidentiality and be a trusted ally. We are ideally looking for someone that is able to commit to between 30 and 37.5 hours and working either 4 or 5 days a week. The luxurious site is based in the Maylands area of Hemel Hempstead, to start in the role you'd be best off being in the offices with the team to catch up to speed quickly, but hybrid working is flexibly permitted. As this is a temporary position, you'd be paid weekly every Friday and this will be paying a day rate of 150 + holiday accrual, which can be broken down into an hourly rate if you were to work an unorthodox pattern. What do we need from you: A traditional PA/EA Available to start in asap in July, the sooner the better! Someone able to show and prove great levels of discretion and confidentiality A fantastic communicator Great administration skills and the ability to work to a high level in a fast-paced environment What to expect day-to-day (Please note you may not be asked or trained to get involved in all of the below duties): Managing diaries, scheduling appointments, and coordinating meetings both F2F and on Teams for CEO and wider team. Ensuring confidential and sensitive information is secure at all times. Handling incoming correspondence, including emails, Teams messages, phone calls, and letters, and responding or redirecting as appropriate. Maintaining comprehensive filing systems, both electronic and paper-based. Liaising with internal and external stakeholders to ensure seamless communication. Acts as secretary to meetings, preparing agendas and minutes of the meeting. Send information to external partners on escalated complaints and supports process. Manages the day-to-day relationship with the company legal team. We're now exclusively partnering with this company on the role and going to be looking to speak with candidates and set up interviews to take place as soon as possible - Apply and get in touch with Bobby for more information. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.

Adecco are pleased to be recruiting for a Facilities Administrator to work within the Lincolnshire Police Force Location: Nettleham, Lincoln Contract Type: Temporary Hourly Rate: £12.83 per hour Working Pattern: Full Time, 37 hours per week Monday to Friday End Date: August, 2027 Are you looking to make a difference in the public sector? Do you thrive in a dynamic environment where your administrative skills can shine? If so, we want you to join our team as a Facilities Administrator! About the Role: As a Facilities Administrator, you will play a crucial role in supporting our Facilities Management department. Your primary responsibility will be ensuring the smooth operation and delivery of core objectives while providing high-quality, customer-focused support. You will embody our values and adhere to the principles of the Code of Ethics, delivering the highest professional standards. Key Responsibilities: Helpdesk Support: Monitor the facilities services mailbox for repair, maintenance, and caretaker requests. You'll be the friendly voice on the phone and the quick responder to emails. Task Coordination: Initiate work tasks via Concept Evolution software and assign them to internal staff or external contractors. Your organisational skills will ensure timely completion. Relationship Management: Establish and maintain strong working relationships with service providers and agencies, ensuring their interests align with our high standards. Documentation and Reporting: Generate purchase orders, track task progress, and produce monthly reports. Your attention to detail will keep everything on track! Contractor Management: Vet contractors, maintain the Contractors Database, and ensure all records, including insurance, are up to date. Administrative Tasks: Assist with filing, database inputting, and other related tasks. Flexibility to support other areas such as Reprographics, Reception, and the Post Room will be essential. Who You Are: Experience: You've worked in an office environment and have a knack for administration. Experience in ordering is a plus! Skills: You have excellent planning, coordination, and organisational abilities. You're a proactive decision-maker with a methodical approach to ensure accuracy. Tech-Savvy: Proficient in Microsoft Word, Excel, and Outlook, you're comfortable navigating technology to manage tasks efficiently. People Person: Your strong communication and interpersonal skills help you build relationships in a multi-functional environment. Motivated Learner: You have an adaptable and flexible approach and are eager to learn and grow in your role. Why Join Us? This is a fantastic opportunity to be a part of a committed team dedicated to serving the public. We offer a supportive work environment where your contributions are valued, and your professional development is encouraged. Ready to Apply? If you're enthusiastic about contributing to our mission and meet the qualifications above, we'd love to hear from you! Submit your application today to embark on a rewarding journey with us as a Facilities Administrator. Join us in making a difference! Your future starts here! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!