424 jobs found

Your new companyAn exciting opportunity has arisen for an experienced Senior Service Delivery Manager to join a large, complex organisation undergoing significant technology and service transformation. This is a key leadership position responsible for delivering high-quality IT services that support business operations and drive an excellent end-user experience. Your new roleAs the Senior Service Delivery Manager, you will manage a team of 8 (including Service Desk and Field Engineers - including two team leads) and take ownership of improving operational processes, including ensuring SLAs and KPIs are met. You will initially be responsible for reviewing the current Service Desk team, agreeing an action plan to ensure a high-performing service desk function, as well as implementing and maintaining ITIL best practice. Longer term, the role will take ownership of continuous improvement and automation, as well as ensuring successful tech adoption across the business through the development and delivery of a long-term service model that is fit for purpose. The organisation is fully Azure based, so we are looking for someone who has previously worked for a large/ complex predominantly Cloud organisation and overseen a team through significant change. There are high expectations of the person coming into this role to hit the ground running and be able to quickly demonstrate a tangible action plan to improve processes and service delivery. A significant part of the role will involve managing services including Service Desk operations, desktop and laptop life cycle management, mobile device support, software asset management, telephony, printing and scanning services, and peripheral equipment support, supporting a multi-million pound budget. Working closely with business stakeholders, you will develop trusted relationships, understand operational requirements and ensure technology services continue to support organisational objectives effectively. What you'll need to succeedYou will have substantial experience in service ownership and the delivery of end-user workplace services, including service desk operations, device management, software licencing and IT support services. Experience managing IT services within outsourced, managed service or multi-vendor environments is essential, as is a strong understanding of IT Asset Management principles and best practice. You will possess strong knowledge of ITIL and SIAM methodologies and demonstrate experience across incident, problem and change management disciplines. Excellent stakeholder engagement skills and the ability to build effective relationships across technical and non-technical audiences are critical. You should be a proactive, service-focused leader with excellent communication, reporting and documentation skills, capable of driving continuous improvement and delivering measurable outcomes. What you'll get in returnSalary up to 80,000, 14% discretionary annual bonus, car allowance 5,900, travel allowance 2,870 pa, private medical BUPA, pension employer contributions up to 9%. The organisation have a hybrid working policy 2-3 days per week on site and have a sensible/ flexible approach to working from home, but they are keen this person maintain visibility across the team and wider business to ensure strong relationships are developed and maintained. This is an opportunity to play a leading role in shaping and improving technology services within a large and evolving organisation. You will have the chance to influence service strategy, lead talented teams and deliver meaningful improvements to the end-user experience while benefiting from a competitive rewards package and ongoing professional development opportunities. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career. If this position is not quite right for you, but you are looking for a new opportunity, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Overview We are looking for a 1st Line IT Engineer to join our Service Desk, being the first point of contact for our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk is at the front of that, keeping our people and sites running every day. The candidate will be reporting into the Service Desk Lead and working alongside our 1st, 2nd and IT Field Engineers to resolve incidents and service requests, support our in house system, Evolve. As our Service Desk grows, this role is central to delivering the service our people rely on. What You'll Be Doing Supporting 2,500+ users across 40+ sites, you'll be the first point of contact for colleagues and external clients using Evolve, our in-house body shop system, triaging and resolving issues or escalating to our 2nd line team when needed What You'll Get You'll join an experienced, collaborative team working with Microsoft 365, Azure, Intune and HaloITSM, with plenty of variety across hardware, software and networking, and real scope to develop your skills as the Service Desk grows. Responsibilities As our 1st Line IT Engineer you will: Handle incoming calls and tickets day to day. Troubleshoot hardware, software and networking issues across a wide range of platforms. Log, categorise and prioritise tickets within HaloITSM, our ticketing system. Play a key role in onboarding and offboarding, building and configuring hardware, setting up accounts and coordinating deliveries. Guide users through fixes, create documentation and help improve our technology and processes. Monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly. Contribute ideas to improve the service desk and share knowledge across the team. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

An exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer, you will be the first point of contact for IT related issues and technical support within the business. Your primary goal will be to provide first-time resolution to technical issues while ensuring the effective operation of desktops, networks, and infrastructure. This will involve troubleshooting, diagnosing, and resolving problems either directly or by coordinating with desktop and server support teams, including managing supplier interactions. Throughout the resolution process, you will maintain ownership of incidents, acting as the key liaison between users and the IT department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support for incoming IT issues via phone, email, and face-to-face interactions. - Take ownership of technical issues, managing them methodically and ensuring a logical resolution. - Accurately log and categorise incidents and faults, prioritising them in line with team procedures. - Conduct thorough diagnostics with end users to enable first-contact fault resolution. - Deliver desktop and server-based support when immediate resolution is not possible. - Ensure all incidents are resolved within service level agreements (SLAs), escalating when necessary. - Manage faults throughout their entire lifecycle, from first contact through to resolution, keeping users informed of progress. - Perform administrative support tasks to meet operational objectives, including: Setting up accounts and workstations for new team members Managing IT assets and equipment assignments Overseeing IT equipment moves Reviewing reports and event logs Documenting procedures - Diagnose and resolve issues to user satisfaction, either remotely or in person. - Continuously develop technical knowledge and skills to support first-time fault resolution. - Identify and escalate recurring issues or service risks to the appropriate service management teams. - Share knowledge and best practices with team members to enhance overall support efficiency. THE CANDIDATE: - 2-3 years of experience in a service desk or IT support role. - Strong troubleshooting and problem-solving skills. - Ability to manage multiple tasks efficiently while maintaining a high level of customer service. - Excellent verbal and written communication skills, with the ability to explain technical concepts clearly. - Experience working within service level agreements (SLAs) and escalation procedures. - Ability to adapt to evolving technologies and contribute to process improvements. Technical skills include: - Windows Server 2019, and wider O/S environments. - Windows 11 (build, configuration, deployment & support). - Active Directory, on-premise and Azure. - LAN & WAN support. - VMWare. - Microsoft Office 365. - Exchange 365. - Microsoft SQL Server 2019 and above. This is a great opportunity for a proactive and solutions-driven IT professional to make an impact within a supportive and forward-thinking team. THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.

2nd Line Support Engineer Poole £31,000 As a 2nd Line Support Analyst within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Established company pension scheme. Access to health & wellness and employee rewards platforms. Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Ability to gain SC clearance. Interested? This is a fantastic opportunity to join a forward-thinking business that values innovation, collaboration, and growth. If you re ready to apply your expertise in a role with impact and responsibility, apply today or contact Josh at Rubicon for more information.

About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm and is office based. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Single point of contact to meet the communication needs of key international customers. Ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and proAV suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Engagement with other proAV departments. Person specification: Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills: Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience of SAP Experience of working in an AV / VC technology arena Previous Customer Service experience Weekly touch-point meeting, reports and chairing of conference calls. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

IT Support Engineer Central London - £35k per annum plus benefits Our client is an IT service provider delivering support and consulting services to professional services clients in the construction sector, with an emphasis on high quality responsive service. Due to continued growth and expansion, we are seeking a dedicated and proactive IT Support Engineer to join their team, providing exceptional in-person technical support to our clients in Central London. Based directly at client offices (primarily in London Bridge or nearby areas), you will be the go-to expert for resolving day-to-day IT issues, ensuring smooth operations in dynamic Windows-based environments. As the sole onsite engineer for your assigned clients, you'll play a crucial role in maintaining their IT infrastructure, fostering strong relationships, and delivering high-quality service that keeps businesses running efficiently. This is an excellent opportunity for a technically skilled professional who thrives in a client-facing role, enjoys problem-solving on the spot, and excels at communicating with non-technical users. Main Responsibilities: Provide hands-on, in-person IT support to resolve hardware, software, and network issues promptly and effectively. Manage and troubleshoot Windows networks, including on-premises Active Directory (AD) domains. Support Microsoft 365 services such as email, OneDrive, SharePoint, and Teams, ensuring seamless integration and user adoption. Handle day-to-day user queries, from desktop/laptop setups and printer configurations to connectivity problems and software installations. Perform routine maintenance to prevent downtime and enhance system performance. Liaise directly with clients to understand their needs, explain technical solutions in simple terms, and build lasting professional relationships. Escalate complex issues to remote teams, when necessary, while owning the onsite resolution process. Document support activities, track tickets, and contribute to knowledge bases for improved service delivery. The ideal candidate will have: Proven experience as an IT Support Engineer or in a similar onsite support role, with strong expertise in Windows environments and Microsoft technologies. In-depth knowledge of on-premises AD domains, Microsoft 365 (including Exchange Online, OneDrive, and SharePoint), and common networking principles. Excellent troubleshooting skills for hardware (desktops, laptops, peripherals) and software issues. Outstanding interpersonal and communication skills you'll be working closely with clients, so the ability to explain technical concepts clearly and patiently is essential. Self-motivated and able to work independently as the sole onsite representative, with a proactive approach to problem-solving. Relevant degrees or certifications are highly desirable. Hours Monday Friday, 9am 5pm

Your New Company An exciting opportunity has arisen for an experienced and organised Helpdesk Administrator to join a busy and fast-paced team based in Alconbury. This is a full-time temporary position offering hybrid working arrangements and an immediate start. You will play a key role in supporting customers and internal stakeholders, ensuring service requests and maintenance issues are logged, monitored, and resolved efficiently. Your New RoleAs Helpdesk Administrator, you will be responsible for providing first-line administrative support to customers and engineers, ensuring all service requests are managed effectively. Key responsibilities will include: Logging, updating and managing service requests through the helpdesk system Acting as the first point of contact for customer enquiries via telephone and email Allocating jobs and coordinating engineer attendance to meet service level agreements Monitoring open tickets and ensuring timely resolution of issues Liaising with customers, contractors and internal departments to provide updates on outstanding requests Raising purchase orders and processing associated documentation Maintaining accurate records and updating internal systems Producing reports and administrative documentation as required Escalating urgent issues to the appropriate teams Supporting the wider administration team with ad hoc duties What You'll Need to Succeed Previous experience within a helpdesk, customer service, facilities, scheduling or administration role Excellent organisational skills with the ability to prioritise a busy workload Strong communication skills, both written and verbal Proficient in Microsoft Office applications, including Outlook, Excel and Word Experience using CRM, service management or helpdesk systems would be advantageous Ability to work effectively in a fast-paced environment A proactive and customer-focused approach What You'll Get in Return Competitive hourly rate of 15.47 per hour Hybrid working arrangement Full-time hours, Monday to Friday Immediate start available Ongoing temporary assignment with potential for extension Opportunity to gain experience within a supportive and professional environment What You Need to Do NowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us today for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Service Desk Coordinator Job Overview: We are seeking a highly organised and proactive Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our fast paced service desk operations and ensuring a smooth, efficient service for both clients and engineers. Service Desk Coordinator Key Responsibilities: Acting as the first point of contact for clients Scheduling maintenance visit requests Coordinating the dispatch of service engineers Supporting the daily diary and ensuring it is managed effectively and logistically Ensuring timely, professional and clear communication with customers Scheduling quoted works Scheduling revisits and fault call-outs Closing jobs accurately and in a timely manner Providing ongoing support to engineers Ensuring equipment and materials are ordered and allocated to jobs Service Desk Coordinator Work Schedule: The Service Desk Coordinator role is a full-time, office-based position in Camberley. Monday Friday (excluding Bank Holidays) 08 00 Service Desk Coordinator Benefits: 20 leave days per annum increasing with service (Excluding Bank Holidays) Additional day off for your Birthday Free gym membership Company events Free parking Workplace Pension Scheme

Business Development Manager Location: London (Hybrid) Salary: Competitive + bonus + benefits Benefits: Share scheme, private healthcare, strong progression, flexible perks Our client, a leading organisation in the telecommunications and infrastructure sector, is hiring a Desk-Based Business Development Manager to drive revenue growth and expand its customer base. This role offers the opportunity to join a high-growth business transforming connectivity for organisations across the UK and Europe, with a strong reputation for engineering excellence and customer service. What you'll do Proactively generate new business opportunities via outbound calls, email, LinkedIn, and digital channels Qualify leads and identify client needs to deliver tailored solutions Manage and maintain a healthy sales pipeline using CRM tools Deliver engaging product demonstrations and proposals via virtual meetings Collaborate with marketing and wider sales teams on targeted campaigns Stay up to date with market trends, pricing, and service offerings Consistently meet and exceed monthly and quarterly revenue targets You'll work closely with sales and marketing teams to drive pipeline growth and contribute to wider commercial success. What we're looking for Proven experience in B2B sales or business development Background in telecoms, technology, SaaS, or infrastructure sectors (desirable) Strong communication skills with confidence in virtual presentations Experience using CRM platforms such as Salesforce or HubSpot Highly organised, proactive, and target-driven approach The ideal candidate will bring energy, resilience, and a consultative mindset, and enjoy working in a fast-paced, high-growth environment. Why join? Opportunity to participate in an employee share scheme Competitive bonus structure and pension 25 days annual leave (increasing with service) Private healthcare, life assurance, and income protection Additional perks including cycle-to-work scheme, gym discounts, and wellbeing support Apply now to play a key role in scaling a high-performance commercial team.

Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Wembley, North West London Salary: £29k- £33k base salary + mileage payments and great benefits What you will bring to the role: Previous experience in an IT Support role, preferably up to 2nd line level would be great Experience of working within a secondary school providing IT support is an absolute must. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Windows Desktop, Microsoft 365, Windows Server, Active Directory, Hyper-V, Chromebooks and Apple devices would be great but are not all essential. Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!

Infrastructure Engineer An established financial services organisation is looking to appoint a Senior IT Infrastructure Engineer to play a key role in maintaining and developing its enterprise technology estate. This position combines hands-on technical engineering with infrastructure ownership, supporting business-critical platforms used across the organisation. Working within a highly regulated environment, you'll be responsible for the reliability, security and ongoing enhancement of server infrastructure, virtualisation, networking, endpoint technologies and core business applications. You'll also contribute to infrastructure projects, mentor colleagues and help shape future technology improvements. What You'll Be Doing As a senior member of the infrastructure team, you'll take ownership of day-to-day operations across the organisation's core technology platforms while supporting wider transformation initiatives. Your responsibilities will include: Managing Windows Server and Linux environments to ensure high availability and operational stability. Supporting and optimising VMware virtual infrastructure across production environments. Maintaining enterprise backup, recovery and disaster recovery capabilities using industry-leading technologies. Monitoring infrastructure performance and proactively resolving capacity, availability and resilience issues. Administering Microsoft 365 services and supporting hybrid infrastructure technologies. Managing Active Directory, Group Policy, identity administration and user access management. Supporting desktop operating systems, laptops, mobile devices and collaboration technologies across multiple office locations. Maintaining endpoint security controls, encryption technologies and vulnerability remediation processes. Working closely with cyber security teams to strengthen infrastructure security and reduce operational risk. Supporting enterprise patch management and software deployment across server and desktop environments. Troubleshooting complex infrastructure, networking and systems issues while acting as a senior technical escalation point. Contributing to infrastructure upgrades, technology refresh programmes and strategic improvement projects. Producing technical documentation, operational procedures and infrastructure standards. Working alongside third-party suppliers and internal stakeholders to deliver stable, secure technology services. Enterprise Systems The environment includes a range of specialist financial platforms supporting treasury operations, payments, market data, secure financial messaging, compliance and business operations. Previous experience supporting financial services applications within regulated organisations would be highly advantageous. Networking & Security You'll provide administration and support across the organisation's network and security estate, including: Enterprise switching and routing Firewall administration DNS, DHCP and TCP/IP services Secure remote connectivity Network monitoring and performance optimisation Endpoint protection technologies Vulnerability management Security monitoring platforms Certificate and encryption management Technical Environment You'll have strong experience across most of the following technologies: Infrastructure Windows Server Red Hat Enterprise Linux VMware vSphere / vCenter Microsoft 365 SQL Server Enterprise virtualisation Hybrid infrastructure Backup & Recovery Veeam Backup & Replication Disaster Recovery Infrastructure monitoring Networking Cisco networking Fortinet firewalls LAN/WAN Routing & Switching DNS DHCP Security Endpoint Detection & Response (EDR) Endpoint Encryption Data Loss Prevention SIEM solutions Vulnerability Management SSL Certificate Management Hardware Enterprise Dell server platforms SAN storage technologies About You We're looking for an experienced infrastructure professional who enjoys taking ownership of complex enterprise environments and delivering reliable technology services. You'll ideally have: Five or more years' experience supporting enterprise infrastructure. A background within banking, financial services or another highly regulated sector. Strong troubleshooting and problem-solving skills. Experience working within virtualised server environments. A broad understanding of infrastructure security principles.

IT Service Delivery Manager Edinburgh Hybrid Working Competitive Pay & Benefits Ready to take ownership of service delivery that really makes a difference? At Quorum, technology is about people. As one of Scotland's largest Microsoft Partners and a Microsoft Direct Cloud Solutions Provider (CSP), we help organisations transform the way they work through innovative managed services, cloud solutions and expert consultancy. We're looking for an experienced IT Service Delivery Manager to become the trusted advisor for a portfolio of clients, ensuring exceptional service delivery, driving continual improvement and building long-term partnerships. If you're passionate about customer success, thrive in a fast-paced managed services environment and enjoy bringing together technical experts to solve business challenges, we'd love to hear from you. What you'll be doing As the face of our Managed Services team for your clients, you'll ensure services are delivered to the highest standard while identifying opportunities to add value and strengthen relationships. You'll: Own the ongoing success and satisfaction of a portfolio of managed service clients. Lead engaging service review meetings, presenting performance, insights, recommendations and future opportunities. Build trusted relationships with key stakeholders, becoming their go-to service advisor. Drive continual service improvement initiatives that deliver measurable business value. Manage service escalations, ensuring issues are resolved quickly with clear communication throughout. Coordinate customer communications during major incidents and oversee post-incident reviews. Monitor SLA performance, identify trends and produce insightful monthly service reports. Support contract renewals, service proposals and commercial discussions. Collaborate closely with technical consultants and engineers to deliver outstanding customer outcomes. Champion service excellence and contribute to best practice across the Managed Services team. What we're looking for Experience in an IT Service Delivery, Service Management or Customer Success role within Managed Services. Strong knowledge of ITIL principles and service management best practice. A proven track record of managing client relationships and exceeding service expectations. Experience presenting to senior stakeholders and confidently leading customer meetings. Excellent communication, organisation and stakeholder management skills. Experience managing SLA-driven services and continual improvement initiatives. The ability to prioritise multiple customers and thrive in a busy, fast-moving environment. It would be great if you also have experience with: Microsoft 365 (Exchange Online, SharePoint and Teams) Microsoft Azure and cloud technologies IT Service Management (ITSM) platforms Cyber security best practices Endpoint management and identity services Microsoft server and desktop technologies Why Quorum? At Quorum, our people are our biggest strength. As an employee-owned business , every member of the team contributes to our success. We invest heavily in our people, encourage continuous learning and have built a collaborative culture where careers flourish. When you join Quorum, you'll enjoy: Competitive salary Annual performance bonus opportunities Employee-owned business with a collaborative culture Private healthcare Contributory pension Buy and sell annual leave scheme Home broadband paid for Dedicated annual technical training budget Microsoft certification bonuses Ongoing learning and career development Award-winning family-friendly and flexible working culture High employee retention and genuine work-life balance Join a team that loves technology If you're passionate about delivering exceptional customer service, building lasting client relationships and working alongside some of Scotland's leading Microsoft specialists, we'd love to hear from you. Apply today and help shape the future of managed services at Quorum.

Facilities Helpdesk Coordinator / Operations Coordinator Location: Caterham, Surrey Salary: £35,000 £40,000 DOE Contract: Full Time, Permanent Join Foxleys Foxleys is a well-established commercial building maintenance and refurbishment contractor delivering planned and reactive fabric maintenance services across London and the South East. Working with some of the UK's largest managing agents, including Savills, CBRE, Cushman & Wakefield, JLL and Knight Frank, we pride ourselves on delivering exceptional customer service, rapid response times and high-quality workmanship. Due to continued growth, we are looking for an organised and proactive Facilities Helpdesk Coordinator to become a key member of our operations team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem solving and takes pride in delivering excellent customer service. The Role You'll be at the heart of our business, coordinating reactive maintenance works from the moment they're reported through to completion. You'll communicate with clients, engineers and suppliers throughout the day, ensuring every job is managed efficiently while delivering the highest levels of customer service. No two days are ever the same. Key Responsibilities • Managing the helpdesk phone line and shared email inbox • Logging maintenance requests onto The BigChange system • Raising and allocating jobs to engineers • Scheduling reactive and planned maintenance works • Liaising with engineers throughout the day regarding attendance, progress and completion • Organising engineer diaries to maximise efficiency • Ordering and coordinating materials with suppliers • Updating clients with progress reports and job updates • Building strong relationships with commercial managing agents including Savills, CBRE, Cushman & Wakefield and other blue-chip clients • Monitoring outstanding jobs to ensure service level agreements (SLAs) are achieved • Uploading photographs, reports and completion information • Raising purchase orders where required • Ensuring all job information is accurate and up to date • Assisting with quotations and follow-up works • Supporting the Operations Manager with day-to-day scheduling and workload planning About You We're looking for someone who is highly organised, calm under pressure and enjoys working in a busy office environment. You'll be confident communicating with customers, engineers and suppliers and able to juggle multiple priorities throughout the day. Essential • Previous experience within a facilities management, maintenance or construction environment • Excellent telephone manner • Strong customer service skills • Excellent organisational skills • Ability to prioritise a busy workload • Good IT skills • High attention to detail • Excellent communication skills • Ability to work as part of a team Desirable • Experience using The BigChange system • Experience using CAFM or job management software • Previous Helpdesk or Scheduling experience • Knowledge of commercial building maintenance • Experience working with managing agents What We Offer • Competitive salary (£35,000 £40,000 DOE) • Company pension • 28 days annual leave including bank holidays • Ongoing training and development • Career progression opportunities • Friendly and supportive team • Modern office environment • Free on-site parking • Company events • Long-term job security with an established business operating since 1993 Why Join Foxleys At Foxleys, we believe our people are our greatest asset. We invest in our team, encourage progression from within and provide a supportive working environment where everyone contributes to the success of the business. You'll become part of a close-knit operations team responsible for delivering maintenance services to some of the UK's most prestigious commercial properties, with every day bringing new challenges and opportunities.

Are you an experienced IT Support professional looking to take the next step in your career? Our client, a well-established and growing Managed IT Services provider, is seeking a Helpdesk Infrastructure Engineer to join their friendly and highly skilled technical team. This is an exciting opportunity to work across a diverse customer base, supporting a wide range of technologies while developing your expertise in cloud infrastructure, networking, Microsoft technologies and virtualisation. As a Helpdesk Infrastructure Engineer, you'll provide remote technical support to business customers, resolving infrastructure and network issues via telephone, email and remote access tools. You'll play a key role in delivering exceptional customer service while ensuring systems remain secure, reliable and performing at their best. Responsibilities Providing 2nd/3rd line technical support to customers. Diagnosing and resolving infrastructure, server and networking issues. Supporting Microsoft 365, Azure and Windows Server environments. Building, configuring and maintaining LANs, servers and private cloud infrastructure. Installing and configuring firewalls, switches, servers, storage devices, desktops and laptops. Creating and maintaining technical documentation for customer environments. Accurately recording incidents, changes and resolutions. Occasionally travelling to customer sites to carry out onsite support and installations. About You At least three years' experience gained in an IT support role A full driving licence and access to your own vehicle Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written. Ability to work independently as well as part of a team Solid experience of installing and configuring firewalls, network switches, desktop computers, laptops, server hardware and storage devices A good working knowledge of IP networking, Remote Desktop Services, Azure, Virtual Desktop, Windows Server, Active Directory, Group Policy, DNS, DHCP, VPN, and IIS. Good Understanding of Microsoft 365 Experience with Microsoft Azure, Intune, Defender You must have good communication skills along with good troubleshooting skills with a proactive and customer-focused approach. Desirable Skills MS technical certification, such as AZ-900, AZ-104 or something similar. Hyper-V or Other Hypervisor experience. Experience supporting handhelds Experience working with Mac, iOS, Android and Linux. Benefits Salary up to 40,000 DOE 25 days holiday plus 1 additional day per year after 3 years' service Pension WFH available for up to two days a week after probation Full Private Medical Plan Cash Plan Performance Bonus Scheme Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

hackajob is collaborating with Raytheon to connect them with exceptional professionals for this role. Date Posted: 2026-06-22 Country: United Kingdom Location: Glenrothes, Fife Position Role Type: Unspecified Job Title: Manufacturing Engineer Function: Manufacturing Duration: Permanent Hours : Full Time (37 hours per week) Location(s): Glenrothes Security Clearance Requirements: Baseline. - Must be eligible to work in the UK without sponsorship. Why join Raytheon Raytheon UK is a powerhouse in defence and aerospace, where innovation meets impact. As a key partner to the UK government and global customers, we tackle the toughest challenges across land, sea, air, space, and cyberspace. Beyond cutting-edge defence solutions, we lead the way in digital training transformation for both military and commercial clients. At Raytheon UK, you will work with pioneering technology, collaborate with top industry experts, and be part of a dynamic team that fuels your growth. Whether you're looking to push boundaries, develop your skills, or make a real-world impact, your future starts here. In your role as a Senior Manufacturing Engineer you will enjoy: A meaningful mission: Work on a range of critical products essential to the success of military applications. A culture like no other: Join a Friendly and supportive culture that takes pride in its "first time, every time" principle when it comes to product quality. A generous package: Enjoy a generous salary, comprehensive benefits, and opportunities to learn through our In-house training school with Certified IPC Trainers. A collaborative culture: Be part of an established and experienced manufacturing team with a wide range of manufacturing and engineering, knowledge and expertise enabling your growth and learning. Career Pathways: Progression Pathways for all People Leader and Technical roles with internal and external training courses available to support development. Relocation Assistance: If you're successful during the selection process, and choose to relocate to be based out of our Glenrothes facility - we'll be able to offer financial support! What You'll be doing: Work on product performance and process Reporting and analysis tasks Tech support for customers Support innovation for engineering tasks Perform root cause and corrective action as required Support Manufacturing cells and engineering tasks as required Design for Manufacturability (DFM), NPI and Manufacturing Process tasks KPIs/metrics/data as required Your Skills: Minimum HND or degree in a related subject e.g. STEM, Production or Manufacturing Engineering. Knowledge/experience of electronics Manufacturing Process improvement/efficiency/lean manufacturing Can lead / participate in process FMEA, Control Plan, Process flow development, review and risk mitigation processes Experience of various Manufacturing platforms Technical presentation skills Ideally have worked for an Engineering, Manufacturing or Defence company Communication to all levels of the organisation Can work as a team player, independently and challenge status quo as required What we offer: Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary). 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave Work Culture 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year For this role the successful hire will need to be a permanent UK resident and successfully complete a baseline (BPSS) security and background check. RTX Raytheon UK is a landed company and part of the wider RTX organisation. Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every continent, RTX provides advanced systems and services for commercial, military and government customers worldwide and comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Supporting over 35,000 jobs across 13 UK sites, RTX is helping to drive prosperity. Each year our work contributes over £2.7bn to the UK economy and offers a wealth of opportunities to 4,000 suppliers across England, Scotland, Wales and Northern Ireland. We're investing in all corners of the country, supporting 29,040 jobs in England, 3,040 in Northern Ireland, 1,900 in Scotland and 1,600 in Wales. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator to join the team located in Central London . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.

hackajob is collaborating with Raytheon to connect them with exceptional professionals for this role. Date Posted: 2026-07-08 Country: United Kingdom Location: Livingston, West Lothian Position Role Type: Onsite Senior Industrial Engineer Raytheon UK is a powerhouse in defence and aerospace, where innovation meets impact. As a key partner to the UK government and global customers, we tackle the toughest challenges across land, sea, air, space, and cyberspace. Beyond cutting-edge defence solutions, we lead the way in digital training transformation for both military and commercial clients. At Raytheon UK, you will work with pioneering technology, collaborate with top industry experts, and be part of a dynamic team that fuels your growth. Whether you're looking to push boundaries, develop your skills, or make a real-world impact, your future starts here. We're looking for someone to provide Industrial Engineering support to Raytheon sites, functions and customers. The role requires a multi-skilled engineer to develop and drive innovation within manufacturing and wider functions from early customer engagement, through development to set-up and volume manufacture. The Industrial Engineer will provide technical, business and project management support for a variety of products or projects. What you'll be doing: Develop innovative solutions for new products or processes plus contribute to strategic roadmaps focused on factory capacity and investments through infrastructure improvement and expansion proposals, and planning the integration of new products, technologies, and equipment that create a competitive advantage. Support the development of new projects, technologies or businesses opportunities. Analyse manufacturing system performance to evaluate and identify opportunities for improvement through Industrial Engineering tools, techniques and methods. Analyse and determine equipment, facilities and support requirements for new products, equipment or processes. Provide detailed factory and line layouts using AutoCAD plus support the planning, costing and implementation of new or changed area. Optimisation of assembly lines using workflow analysis, time and motion study, ergonomics and human factors analysis. Provide detailed technical reports, presentations and information to support projects. Provide analysis of current or future requirements using simulation tools, value stream mapping, data analysis, PFMEA, Lean Manufacturing and Six Sigma principles etc. Collaborate with engineering and design groups to ensure producibility of product and effective transition to manufacture. Labour estimating for electronic, cable or mechanical assemblies. Contribute to factory safety and work cell ergonomics. Candidate Requirements: Essential: Degree in an engineering science e.g. Industrial Engineering, Electronics, Mechanical, Manufacturing Systems Engineering, or equivalent relevant experience PC literate mainly Microsoft Office including Word, Excel, PowerPoint & MS Project. Proficient in the use of AutoCAD and/or simulation modelling tools. Ability to work with mathematical concepts and statistical analysis, SPC, modelling, queuing theory, Six Sigma, Lean Manufacturing, etc. Ability to represent Raytheon at all levels for internal and external customers. Strong understanding of the key cost drivers in the set-up, development or support of projects, products and the manufacturing process. Desirable : Significant Industrial Engineering experience and extensive knowledge of Industrial Engineering tools, techniques and methods. Experience of developing new process, areas or expansion including planning, costing and implementation. Ability to create detailed information quickly and present effectively at customer or various management levels. Knowledge of SMT, units and box build plus site facilitation, supply chain requirements and material handling. Ability to mentor or lead other engineers or projects with extensive Industrial Engineering knowledge. Knowledge of simulation tools such as Witness or similar. What we offer: Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary). 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave Work Culture 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year For this role the successful hire will need to be a permanent UK resident and successfully complete a baseline (BPSS) security and background check. RTX Raytheon UK is a landed company and part of the wider RTX organisation. Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every continent, RTX provides advanced systems and services for commercial, military and government customers worldwide and comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Supporting over 35,000 jobs across 13 UK sites, RTX is helping to drive prosperity. Each year our work contributes over £2.7bn to the UK economy and offers a wealth of opportunities to 4,000 suppliers across England, Scotland, Wales and Northern Ireland. We're investing in all corners of the country, supporting 29,040 jobs in England, 3,040 in Northern Ireland, 1,900 in Scotland and 1,600 in Wales. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms

2nd Line Engineer High Wycombe 27k - 34k Benefits: Discretionary yearly bonus scheme dependant on company performance. 33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38. Free on-site parking. Training and Career growth. Opportunity to work on diverse and challenging projects Role: As a Technical Engineer you will work as part of the Technical Support team providing support to our customers, reporting to the IT Service Manager you will be first point of contact for technical issues raised to our Support Desk. You will be responsible for logging tickets, troubleshooting IT related issues and being part of the escalation process when required. This role requires you to have strong verbal and written communication skills, technical troubleshooting skills and being a team player within a strong technical team. Key Skills: Act as first point of contact for IT support calls from our customers via phone making sure all calls are answered and dealt with in a professional manner. Logging tickets within our ticketing system while on the phone making sure all information is gathered and entered correctly to a high standard. Strong communication skills and ability to talk and guide non-technical customers and customers who may not have English as their first language. Taking ownership of your own tickets making sure all tickets are updated and resolved within SLA set. Ability to work independently and meet deadlines consistently. Capability to work under pressure and prioritize tickets. Identify and escalate repeating tickets to other team members. Proficiency in relevant tools and software related to the industry. Continuously seek opportunities to enhance skills and stay updated with industry trends. Pro-active attitude towards Technical Support. Professional manner when visiting customers with a can do attitude and willingness to help our customers. Making sure all internal documentation is updated and that internal procedures are Work with relevant third parties companies and act as a point of contact. INDIT Technical Skills Required: Good working knowledge of computer hardware, operating systems, and basic networking concepts (e.g. TCP/IP, DNS, DHCP). Experience supporting Windows and macOS devices. Good understanding of Microsoft 365 and cloud technologies (e.g. Exchange Online, Entra ID/Azure AD, Microsoft Office applications). Experience using ticketing systems to log, track, and update support issues. Ability to diagnose and resolve software and hardware problems over the phone and via remote support tools. Strong written and verbal communication skills. Ability to work independently, take initiative, and collaborate effectively within a team INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.