About The Role What you can expect from us We offer a competitive salary of £43,900 per annum 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are currently recruiting for a Compliance Officer Domestic Heating and Hot Water to join our team on a 12 month fixed term contract to provide maternity cover. This is a Hybrid role, with office based working on Mondays and Tuesdays in Accrington and the option to work from home for the remainder of the week. The purpose of this role is to deliver effective management of Gas Safety and heating compliance across the Onward and CPS portfolios in accordance with regulatory undertakings to ensure Onward is fully compliant and reduces any residual risk to customers, colleagues and third parties and to provide technical support for all associated workstreams to all Onward departments. Key Responsibilities Servicing, Testing and Inspection Ensure that all domestic Gas and other heating servicing, testing and inspection processes are carried out correctly, remedial/follow on works are undertaken on a risk basis, that the service, testing and inspection process is fit for purpose and that the records and certification is appropriately recorded, validated and current. Contract Management Ensure effective management and administration of domestic heating contracts, set and deliver performance standards, monitor progress and resolve issues, financial control including setting and monitoring of relevant budgets. Data Management Ensure up to date information relating to relevant statutory and Onward heating and hot water Compliance risks including ensuring the operation and development of appropriate data management systems accurately recording all testing, inspection, and remedial works. Performance Measurement Support the development and application of associated strategy and policy and translate strategy, policy and procedures relating to Domestic Gas and other heating and hot water into objectives, KPIs, management information, and assist in production of report to Boards and Committees. Collaborative Working Provide support and guidance to Onward in the development of Landlord Compliance risk reduction strategy and procurement strategy, lead on procurement and investment that mitigates risk and work closely with all departments in relation to compliance safety across relevant workstreams. Health and Safety Take overall health and safety responsibility and compliance with legislative requirements for all investment activities within the region, to include delivery of a comprehensive programme of training in relation to domestic gas and other domestic heating and hot water. Skills and Experience Essential Knowledge of Core Housing Systems, Business Planning and Asset Management systems. Track record of managing Gas or other compliance safety and maintenance programmes. Experience of successfully delivering a similar role within another organisation with experience of leading a team to high level performance Excellent communication skills (written and verbal). Knowledge of construction procurement routes, contracts and their effective administration, commercial understanding of value for money drivers in construction. Knowledge and understanding of the requirements of Construction (Design and Management) Regulations 2015. Knowledge and awareness of related housing regulations/ law. Experience of interpreting complex data and using it to monitor performance through regular reporting and inform decisions. Desirable IT skills - Microsoft office to Intermediate level. Financial monitoring and budgeting experience for a similar activity function. Qualifications Relevant qualification or working to: Level 4 VRQ in Gas Safety Management in Social Housing or similar About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 11, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £43,900 per annum 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are currently recruiting for a Compliance Officer Domestic Heating and Hot Water to join our team on a 12 month fixed term contract to provide maternity cover. This is a Hybrid role, with office based working on Mondays and Tuesdays in Accrington and the option to work from home for the remainder of the week. The purpose of this role is to deliver effective management of Gas Safety and heating compliance across the Onward and CPS portfolios in accordance with regulatory undertakings to ensure Onward is fully compliant and reduces any residual risk to customers, colleagues and third parties and to provide technical support for all associated workstreams to all Onward departments. Key Responsibilities Servicing, Testing and Inspection Ensure that all domestic Gas and other heating servicing, testing and inspection processes are carried out correctly, remedial/follow on works are undertaken on a risk basis, that the service, testing and inspection process is fit for purpose and that the records and certification is appropriately recorded, validated and current. Contract Management Ensure effective management and administration of domestic heating contracts, set and deliver performance standards, monitor progress and resolve issues, financial control including setting and monitoring of relevant budgets. Data Management Ensure up to date information relating to relevant statutory and Onward heating and hot water Compliance risks including ensuring the operation and development of appropriate data management systems accurately recording all testing, inspection, and remedial works. Performance Measurement Support the development and application of associated strategy and policy and translate strategy, policy and procedures relating to Domestic Gas and other heating and hot water into objectives, KPIs, management information, and assist in production of report to Boards and Committees. Collaborative Working Provide support and guidance to Onward in the development of Landlord Compliance risk reduction strategy and procurement strategy, lead on procurement and investment that mitigates risk and work closely with all departments in relation to compliance safety across relevant workstreams. Health and Safety Take overall health and safety responsibility and compliance with legislative requirements for all investment activities within the region, to include delivery of a comprehensive programme of training in relation to domestic gas and other domestic heating and hot water. Skills and Experience Essential Knowledge of Core Housing Systems, Business Planning and Asset Management systems. Track record of managing Gas or other compliance safety and maintenance programmes. Experience of successfully delivering a similar role within another organisation with experience of leading a team to high level performance Excellent communication skills (written and verbal). Knowledge of construction procurement routes, contracts and their effective administration, commercial understanding of value for money drivers in construction. Knowledge and understanding of the requirements of Construction (Design and Management) Regulations 2015. Knowledge and awareness of related housing regulations/ law. Experience of interpreting complex data and using it to monitor performance through regular reporting and inform decisions. Desirable IT skills - Microsoft office to Intermediate level. Financial monitoring and budgeting experience for a similar activity function. Qualifications Relevant qualification or working to: Level 4 VRQ in Gas Safety Management in Social Housing or similar About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Vivid's client in the South East is currently looking for an experienced Housing Triage Officer for a minimum of 6 months, on a rolling contract or with the possibillity to go temp to perm. - Housing Triage Officer - South East - 6 months - 20 - 25 per hour - Start ASAP The Housing Triage Officer will assess complex housing applications in line with the Housing Act legislation. Ideal candidates will demonstrate the following: Knowledge of the relevant legislation relating to homelessness and housing need, with particular knowledge of the Housing Act 1996 part VII and the Homeless Reduction Act 2017. Understanding the Allocations Policy Working experience in the assessment of more complex homeless applications for persons who present themselves Demonstrable experience of making recommendations and decisions under the relevant housing legislation. Able to work in a fast paced environment
Aug 11, 2026
Contractor
Vivid's client in the South East is currently looking for an experienced Housing Triage Officer for a minimum of 6 months, on a rolling contract or with the possibillity to go temp to perm. - Housing Triage Officer - South East - 6 months - 20 - 25 per hour - Start ASAP The Housing Triage Officer will assess complex housing applications in line with the Housing Act legislation. Ideal candidates will demonstrate the following: Knowledge of the relevant legislation relating to homelessness and housing need, with particular knowledge of the Housing Act 1996 part VII and the Homeless Reduction Act 2017. Understanding the Allocations Policy Working experience in the assessment of more complex homeless applications for persons who present themselves Demonstrable experience of making recommendations and decisions under the relevant housing legislation. Able to work in a fast paced environment
Social Housing Complaints Officer Remote working 8 week contract (potential for further extension) 37.5 hours per week £16.41 per hour plus holiday or £21.35 per hour Umbrella As a Housing Complaints Officer you will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders. You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders You must have previous experience of dealing with Social Housing Complaints for this role For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed)
Aug 11, 2026
Contractor
Social Housing Complaints Officer Remote working 8 week contract (potential for further extension) 37.5 hours per week £16.41 per hour plus holiday or £21.35 per hour Umbrella As a Housing Complaints Officer you will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders. You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders You must have previous experience of dealing with Social Housing Complaints for this role For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed)
As a Housing Options Officer , you will assess housing needs, provide comprehensive housing advice, and work with customers to identify realistic housing options . You will have a key role in preventing homelessness by developing personalised housing plans and working collaboratively with internal departments and external partners. Key Responsibilities Interview and assess customers seeking housing assistance. Provide high-quality housing advice in line with current housing legislation and best practice. Carry out homelessness assessments and make statutory decisions. Develop and review Personalised Housing Plans with customers. Negotiate with landlords, housing providers, and partner agencies to prevent homelessness wherever possible. Manage a varied caseload, ensuring accurate records and timely case management. Work closely with social services, support agencies, registered providers, and voluntary organisations. Ensure all decisions are lawful, evidence-based, and customer-focused. Contribute to safeguarding responsibilities and identify vulnerable customers requiring additional support. Maintain up-to-date knowledge of housing legislation, welfare reform, and local housing initiatives. About You Experience working in housing options, homelessness, housing management, or a related service. A sound understanding of homelessness legislation, including the Homelessness Reduction Act 2017. Excellent interviewing, negotiation, and problem-solving skills. Strong communication skills with the ability to build positive relationships with customers and partner organisations. The ability to manage competing priorities while maintaining high standards of customer service. Experience maintaining accurate case records and preparing written decisions. Confidence using case management systems and Microsoft Office applications. A commitment to equality, diversity, inclusion, and safeguarding. If you have the relevant skills then please apply today!
Aug 11, 2026
Seasonal
As a Housing Options Officer , you will assess housing needs, provide comprehensive housing advice, and work with customers to identify realistic housing options . You will have a key role in preventing homelessness by developing personalised housing plans and working collaboratively with internal departments and external partners. Key Responsibilities Interview and assess customers seeking housing assistance. Provide high-quality housing advice in line with current housing legislation and best practice. Carry out homelessness assessments and make statutory decisions. Develop and review Personalised Housing Plans with customers. Negotiate with landlords, housing providers, and partner agencies to prevent homelessness wherever possible. Manage a varied caseload, ensuring accurate records and timely case management. Work closely with social services, support agencies, registered providers, and voluntary organisations. Ensure all decisions are lawful, evidence-based, and customer-focused. Contribute to safeguarding responsibilities and identify vulnerable customers requiring additional support. Maintain up-to-date knowledge of housing legislation, welfare reform, and local housing initiatives. About You Experience working in housing options, homelessness, housing management, or a related service. A sound understanding of homelessness legislation, including the Homelessness Reduction Act 2017. Excellent interviewing, negotiation, and problem-solving skills. Strong communication skills with the ability to build positive relationships with customers and partner organisations. The ability to manage competing priorities while maintaining high standards of customer service. Experience maintaining accurate case records and preparing written decisions. Confidence using case management systems and Microsoft Office applications. A commitment to equality, diversity, inclusion, and safeguarding. If you have the relevant skills then please apply today!
Role : Compliance Coordinator Location : Working onsite, Forward Drive, Harrow, Middlesex, HA3 8NT Pay : 18.22 per hour PAYE or 23.71 per hour Umbrella Contract : Ongoing temporary assignment The London Borough of Harrow is seeking a proactive and detail driven Compliance Coordinator to support the Housing & Regeneration division. This onsite role is ideal for someone who thrives in a structured environment, enjoys coordinating compliance activity, and is confident working with multiple stakeholders across a busy service. About the Role: As a Compliance Coordinator, you will play a key part in ensuring that housing related compliance processes are delivered accurately, efficiently, and in line with statutory and organisational requirements. You'll support officers, maintain essential records, and help keep the division running smoothly. Key Responsibilities: Compliance monitoring - Support the coordination of compliance checks across Housing & Regeneration. Data management - Maintain accurate records, logs, and compliance documentation. Reporting - Assist with preparing reports, summaries, and updates for managers and stakeholders. Stakeholder coordination - Liaise with internal teams, contractors, and external partners to ensure compliance actions are completed. Administrative support - Provide general administrative and organisational support to the wider team. Skills & Experience Required: Experience in compliance or coordination within housing, regeneration, or a similar regulatory environment. Strong organisational skills with excellent attention to detail. Confidence working onsite in a fast paced local authority setting. Good communication skills and ability to work with multiple stakeholders. About Us: For nearly 60 years, Pertemps Recruitment Partnership has excelled in providing both permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For, we pride ourselves on delivering personalized recruitment services. As an accredited 'Investor in People,' we focus on nurturing career progression and long-term relationships with our employees. Harrow Council stands as one of London's most diverse and culturally vibrant boroughs, ranking 12th largest in the city. Located just 10 miles from the heart of London, Harrow offers excellent transport connections via the Metropolitan Line, Watford DC Line, and national rail-providing easy access to the M1, M25, and A406. Important Information: Please note that the personal information you provide may be shared with Cifas to prevent fraud and other unlawful conduct. If misconduct is identified, this may result in the denial of services or employment. Your personal details will also be used to verify your identity. For more information about how your data is handled and your rights, please visit (url removed).
Aug 11, 2026
Seasonal
Role : Compliance Coordinator Location : Working onsite, Forward Drive, Harrow, Middlesex, HA3 8NT Pay : 18.22 per hour PAYE or 23.71 per hour Umbrella Contract : Ongoing temporary assignment The London Borough of Harrow is seeking a proactive and detail driven Compliance Coordinator to support the Housing & Regeneration division. This onsite role is ideal for someone who thrives in a structured environment, enjoys coordinating compliance activity, and is confident working with multiple stakeholders across a busy service. About the Role: As a Compliance Coordinator, you will play a key part in ensuring that housing related compliance processes are delivered accurately, efficiently, and in line with statutory and organisational requirements. You'll support officers, maintain essential records, and help keep the division running smoothly. Key Responsibilities: Compliance monitoring - Support the coordination of compliance checks across Housing & Regeneration. Data management - Maintain accurate records, logs, and compliance documentation. Reporting - Assist with preparing reports, summaries, and updates for managers and stakeholders. Stakeholder coordination - Liaise with internal teams, contractors, and external partners to ensure compliance actions are completed. Administrative support - Provide general administrative and organisational support to the wider team. Skills & Experience Required: Experience in compliance or coordination within housing, regeneration, or a similar regulatory environment. Strong organisational skills with excellent attention to detail. Confidence working onsite in a fast paced local authority setting. Good communication skills and ability to work with multiple stakeholders. About Us: For nearly 60 years, Pertemps Recruitment Partnership has excelled in providing both permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For, we pride ourselves on delivering personalized recruitment services. As an accredited 'Investor in People,' we focus on nurturing career progression and long-term relationships with our employees. Harrow Council stands as one of London's most diverse and culturally vibrant boroughs, ranking 12th largest in the city. Located just 10 miles from the heart of London, Harrow offers excellent transport connections via the Metropolitan Line, Watford DC Line, and national rail-providing easy access to the M1, M25, and A406. Important Information: Please note that the personal information you provide may be shared with Cifas to prevent fraud and other unlawful conduct. If misconduct is identified, this may result in the denial of services or employment. Your personal details will also be used to verify your identity. For more information about how your data is handled and your rights, please visit (url removed).
Technical Support Officer - Housing Services Employer: Hackney Council Service: Building Maintenance & Estate Environment (Responsive Repairs) PAY: 172.37 A Day PAYE / 232.28 Start: ASAP Location: Hackney E8 About the Role The London Borough of Hackney is seeking a proactive, resident-focused Technical Support Officer to join our responsive repairs team. In this role, you will help maintain a portfolio of approximately 5,000 social housing units, including estate environs and leaseholder liabilities. You will play a crucial part in investigating defects, specifying remedial works, overseeing contractor progress, and ensuring high-quality, compliant repair outcomes for our residents. Key Responsibilities Surveys & Inspections: Conduct property inspections to identify technical defects (such as dampness), specify repair works, produce accurate estimates, and plan maintenance programmes. Contractor & Project Oversight: Monitor work carried out by contractors and the Direct Labour Organisation (DLO), performing post-inspections to ensure quality, health and safety compliance, and minimal disruption to residents. Resident & Stakeholder Engagement: Serve as a clear, empathetic point of contact for residents. Manage complaints, answer enquiries from Councillors and the public, and attend Area Panels or public forums. Service Delivery: Support the Repairs Call Centre on a duty rota basis, coordinate the "repairs journey" from start to finish, and assist with Section 20 leaseholder consultation processes. Compliance & Administration: Maintain repairs histories, manage process controls and budgets, and adhere to Health & Safety legislation, CDM 2015 regulations, and Council policies. Key Requirements Experience & Qualifications Building-related qualification (HND/HNC) or equivalent experience gained in a similar building maintenance role. Demonstrated experience working within a diverse community, liaising with tenants, leaseholders, contractors, and internal teams. Experience in conducting property inspections, writing defect specifications, and preparing estimates. Skills & Knowledge Deep technical knowledge of construction details and defect pathology across domestic dwellings, including high-rise developments. Solid understanding of Health & Safety regulations, including CDM 2015. Knowledge of Disrepair, EPA, Party Wall legislation, or Section 20 consultation is highly desirable. Proficiency in applying Schedule of Rates, recording payments, and using spreadsheets/databases. Strong communication, negotiation, and presentation skills. Flexibility to attend evening meetings when required. Desirable: Full UK driving licence and access to a personal vehicle for site visits. Our Values & Culture At Hackney, we aim to build a place that celebrates diversity and ensures everyone feels valued, included, and involved. We look for candidates who embody our core values: Proud, Ambitious, Pioneering, Open, Proactive, and Inclusive Resident-Centric: Committed to delivering excellent customer service with empathy and clarity. Accountable & Safe: Dedicated to health and safety, zero tolerance for discrimination, and taking ownership of projects from start to finish. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Aug 11, 2026
Seasonal
Technical Support Officer - Housing Services Employer: Hackney Council Service: Building Maintenance & Estate Environment (Responsive Repairs) PAY: 172.37 A Day PAYE / 232.28 Start: ASAP Location: Hackney E8 About the Role The London Borough of Hackney is seeking a proactive, resident-focused Technical Support Officer to join our responsive repairs team. In this role, you will help maintain a portfolio of approximately 5,000 social housing units, including estate environs and leaseholder liabilities. You will play a crucial part in investigating defects, specifying remedial works, overseeing contractor progress, and ensuring high-quality, compliant repair outcomes for our residents. Key Responsibilities Surveys & Inspections: Conduct property inspections to identify technical defects (such as dampness), specify repair works, produce accurate estimates, and plan maintenance programmes. Contractor & Project Oversight: Monitor work carried out by contractors and the Direct Labour Organisation (DLO), performing post-inspections to ensure quality, health and safety compliance, and minimal disruption to residents. Resident & Stakeholder Engagement: Serve as a clear, empathetic point of contact for residents. Manage complaints, answer enquiries from Councillors and the public, and attend Area Panels or public forums. Service Delivery: Support the Repairs Call Centre on a duty rota basis, coordinate the "repairs journey" from start to finish, and assist with Section 20 leaseholder consultation processes. Compliance & Administration: Maintain repairs histories, manage process controls and budgets, and adhere to Health & Safety legislation, CDM 2015 regulations, and Council policies. Key Requirements Experience & Qualifications Building-related qualification (HND/HNC) or equivalent experience gained in a similar building maintenance role. Demonstrated experience working within a diverse community, liaising with tenants, leaseholders, contractors, and internal teams. Experience in conducting property inspections, writing defect specifications, and preparing estimates. Skills & Knowledge Deep technical knowledge of construction details and defect pathology across domestic dwellings, including high-rise developments. Solid understanding of Health & Safety regulations, including CDM 2015. Knowledge of Disrepair, EPA, Party Wall legislation, or Section 20 consultation is highly desirable. Proficiency in applying Schedule of Rates, recording payments, and using spreadsheets/databases. Strong communication, negotiation, and presentation skills. Flexibility to attend evening meetings when required. Desirable: Full UK driving licence and access to a personal vehicle for site visits. Our Values & Culture At Hackney, we aim to build a place that celebrates diversity and ensures everyone feels valued, included, and involved. We look for candidates who embody our core values: Proud, Ambitious, Pioneering, Open, Proactive, and Inclusive Resident-Centric: Committed to delivering excellent customer service with empathy and clarity. Accountable & Safe: Dedicated to health and safety, zero tolerance for discrimination, and taking ownership of projects from start to finish. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Ackerman Pierce Ltd
Hammersmith And Fulham, London
We are looking for an organised, customer-focused Housing Register Officer to join our Housing Services team. This is an excellent opportunity for someone who is passionate about delivering high-quality public services and helping people access social housing. As a Housing Register Officer , you will play a key role in maintaining an accurate and fair housing register , assessing applications in accordance with housing legislation and the Council's Allocations Policy, and providing excellent advice and support to customers throughout the application process. About the RoleYou will be responsible for assessing new housing applications , reviewing existing applications, determining eligibility and priority, and ensuring applicants receive clear, timely decisions. Working closely with colleagues across Housing Services and external partner organisations, you will help ensure that social housing is allocated fairly, transparently, and in line with statutory requirements. Key Responsibilities Assess applications to join the housing register in line with housing legislation and the Council's Allocations Policy. Verify applicant information, including identity, residency, income, medical information, and housing circumstances. Determine eligibility, qualification, and priority banding based on evidence and policy. Review changes in applicants' circumstances and reassess applications where required. Communicate decisions clearly, providing advice on housing options and review rights where applicable. Maintain accurate and up-to-date records using the housing management system. Respond to enquiries from applicants, elected members, partner agencies, and other stakeholders. Work collaboratively with Housing Options, Lettings, Registered Providers, Adult and Children's Services, and other internal teams. Support the administration of choice-based lettings and nomination processes where required. Ensure compliance with data protection legislation, safeguarding responsibilities, and customer service standards. About You Experience working within housing, customer services, local government, or a similar public service environment. Knowledge of social housing allocations, housing register processes, or a willingness to develop expertise in this area. Excellent customer service and communication skills, with the ability to explain complex policies clearly and sensitively. Strong organisational skills and the ability to manage a busy workload while meeting deadlines. Good analytical and decision-making skills with excellent attention to detail. Experience interpreting policies and applying them consistently and fairly. Confidence using IT systems and Microsoft Office applications. A commitment to delivering fair, inclusive, and customer-focused services. If you have the relevant skills then please apply today!
Aug 11, 2026
Seasonal
We are looking for an organised, customer-focused Housing Register Officer to join our Housing Services team. This is an excellent opportunity for someone who is passionate about delivering high-quality public services and helping people access social housing. As a Housing Register Officer , you will play a key role in maintaining an accurate and fair housing register , assessing applications in accordance with housing legislation and the Council's Allocations Policy, and providing excellent advice and support to customers throughout the application process. About the RoleYou will be responsible for assessing new housing applications , reviewing existing applications, determining eligibility and priority, and ensuring applicants receive clear, timely decisions. Working closely with colleagues across Housing Services and external partner organisations, you will help ensure that social housing is allocated fairly, transparently, and in line with statutory requirements. Key Responsibilities Assess applications to join the housing register in line with housing legislation and the Council's Allocations Policy. Verify applicant information, including identity, residency, income, medical information, and housing circumstances. Determine eligibility, qualification, and priority banding based on evidence and policy. Review changes in applicants' circumstances and reassess applications where required. Communicate decisions clearly, providing advice on housing options and review rights where applicable. Maintain accurate and up-to-date records using the housing management system. Respond to enquiries from applicants, elected members, partner agencies, and other stakeholders. Work collaboratively with Housing Options, Lettings, Registered Providers, Adult and Children's Services, and other internal teams. Support the administration of choice-based lettings and nomination processes where required. Ensure compliance with data protection legislation, safeguarding responsibilities, and customer service standards. About You Experience working within housing, customer services, local government, or a similar public service environment. Knowledge of social housing allocations, housing register processes, or a willingness to develop expertise in this area. Excellent customer service and communication skills, with the ability to explain complex policies clearly and sensitively. Strong organisational skills and the ability to manage a busy workload while meeting deadlines. Good analytical and decision-making skills with excellent attention to detail. Experience interpreting policies and applying them consistently and fairly. Confidence using IT systems and Microsoft Office applications. A commitment to delivering fair, inclusive, and customer-focused services. If you have the relevant skills then please apply today!
Noble Recruiting is seeking two Technical Support Officers up to 12 month's contract to join our Compliance Team , supporting the delivery of statutory compliance services across a housing portfolio of over 8,900 properties This is an excellent opportunity for someone with strong IT, organisational and analytical skills who is looking to develop experience within housing, compliance, systems and data management. Whilst administration forms part of the role, this is not a purely administrative position. You will work alongside specialist compliance professionals supporting key safety compliance activities including gas, electrical, fire, asbestos, water hygiene and lift safety. Please note that this post requires the successful individual to be based on-site 3 days per week, increasing to four. Duties Include: Provide business, technical and administrative support to the Compliance Team. Schedule appointments and assist in the delivery of statutory compliance programmes. Monitor compliance systems, alerts and shared inboxes, escalating issues where appropriate. Receive, log and coordinate enquiries from residents, contractors and colleagues. Maintain accurate compliance records, certificates and documentation. Support data cleansing, validation and data quality improvement projects. Gather, analyse and map information across multiple systems. Assist with system improvements and compliance-related projects. Produce reports and management information using Microsoft Office applications. The experience you will bring: Highly organised with excellent attention to detail. Comfortable working with large volumes of data and information. Quick to learn new systems and processes. A confident communicator with strong customer service skills. Able to prioritise a varied workload and meet deadlines. Proactive, adaptable and keen to learn. Competent in Microsoft Outlook, Word and Excel. A team player with a positive and can-do attitude. A degree in Business, IT, Data Analytics or a related discipline would be advantageous but is not essential. Applications are welcomed from candidates with relevant skills and experience. Selection Process Due to the anticipated volume of applications, shortlisted candidates will be required to complete a pre-interview assessment designed to evaluate: Data accuracy and attention to detail IT and Excel skills Prioritisation and organisational ability Written communication skills Problem-solving and learning agility Important Notice Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer. With over 17 years of industry experience, we specialise in permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy on our website. Application Status : Due to the high volume of applications received, if you do not hear from us within 14 days , your application has unfortunately not been successful on this occasion.
Aug 11, 2026
Contractor
Noble Recruiting is seeking two Technical Support Officers up to 12 month's contract to join our Compliance Team , supporting the delivery of statutory compliance services across a housing portfolio of over 8,900 properties This is an excellent opportunity for someone with strong IT, organisational and analytical skills who is looking to develop experience within housing, compliance, systems and data management. Whilst administration forms part of the role, this is not a purely administrative position. You will work alongside specialist compliance professionals supporting key safety compliance activities including gas, electrical, fire, asbestos, water hygiene and lift safety. Please note that this post requires the successful individual to be based on-site 3 days per week, increasing to four. Duties Include: Provide business, technical and administrative support to the Compliance Team. Schedule appointments and assist in the delivery of statutory compliance programmes. Monitor compliance systems, alerts and shared inboxes, escalating issues where appropriate. Receive, log and coordinate enquiries from residents, contractors and colleagues. Maintain accurate compliance records, certificates and documentation. Support data cleansing, validation and data quality improvement projects. Gather, analyse and map information across multiple systems. Assist with system improvements and compliance-related projects. Produce reports and management information using Microsoft Office applications. The experience you will bring: Highly organised with excellent attention to detail. Comfortable working with large volumes of data and information. Quick to learn new systems and processes. A confident communicator with strong customer service skills. Able to prioritise a varied workload and meet deadlines. Proactive, adaptable and keen to learn. Competent in Microsoft Outlook, Word and Excel. A team player with a positive and can-do attitude. A degree in Business, IT, Data Analytics or a related discipline would be advantageous but is not essential. Applications are welcomed from candidates with relevant skills and experience. Selection Process Due to the anticipated volume of applications, shortlisted candidates will be required to complete a pre-interview assessment designed to evaluate: Data accuracy and attention to detail IT and Excel skills Prioritisation and organisational ability Written communication skills Problem-solving and learning agility Important Notice Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer. With over 17 years of industry experience, we specialise in permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy on our website. Application Status : Due to the high volume of applications received, if you do not hear from us within 14 days , your application has unfortunately not been successful on this occasion.
Eden Brown are seeking a highly experienced Housing Officer on a 2 month contract situated in Manchester The role as Housing Officer will involve full time office work - No hybrid option As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.
Aug 11, 2026
Seasonal
Eden Brown are seeking a highly experienced Housing Officer on a 2 month contract situated in Manchester The role as Housing Officer will involve full time office work - No hybrid option As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.
Role Overview Currently recruiting for a Housing Enforcement Officer to join a proactive Local Authority team in Grimsby. This is a key role focused on improving housing standards, protecting public health, and ensuring compliance with housing legislation across a diverse property portfolio. Key Responsibilities Investigate complaints relating to poor housing conditions across various property types, including HMOs and mobile homes Carry out inspections using the Housing Health and Safety Rating System (HHSRS) to identify and assess hazards Prepare detailed schedules of works, reports, notices, and correspondence to address identified issues Take appropriate informal or formal enforcement action, including serving statutory notices and supporting prosecutions Monitor properties to ensure compliance and that hazards are reduced to acceptable levels Inspect and assess licensed properties and HMOs, including suitability for licensing and compliance with licence conditions Identify and investigate unlicensed properties where required Take action on properties posing risks to public health or safety, including those with unauthorised access Gather and manage evidence in line with the Police and Criminal Evidence Act 1984 (PACE) Referral Reward OnRecruit is offering 250 for every successful candidate referral. If you know someone suitable for this role, refer them and receive a reward for each successful placement. How to Apply If you are interested in this opportunity, please apply below and we will be in touch.
Aug 11, 2026
Contractor
Role Overview Currently recruiting for a Housing Enforcement Officer to join a proactive Local Authority team in Grimsby. This is a key role focused on improving housing standards, protecting public health, and ensuring compliance with housing legislation across a diverse property portfolio. Key Responsibilities Investigate complaints relating to poor housing conditions across various property types, including HMOs and mobile homes Carry out inspections using the Housing Health and Safety Rating System (HHSRS) to identify and assess hazards Prepare detailed schedules of works, reports, notices, and correspondence to address identified issues Take appropriate informal or formal enforcement action, including serving statutory notices and supporting prosecutions Monitor properties to ensure compliance and that hazards are reduced to acceptable levels Inspect and assess licensed properties and HMOs, including suitability for licensing and compliance with licence conditions Identify and investigate unlicensed properties where required Take action on properties posing risks to public health or safety, including those with unauthorised access Gather and manage evidence in line with the Police and Criminal Evidence Act 1984 (PACE) Referral Reward OnRecruit is offering 250 for every successful candidate referral. If you know someone suitable for this role, refer them and receive a reward for each successful placement. How to Apply If you are interested in this opportunity, please apply below and we will be in touch.
Housing support officer Rate - Competitve Contract Lenght - 6 months This role is a Housing Support Officer position, supporting individuals rebuild their lives following displacement and resettlement in the UK. This opportunity sits within a specialist support service focused on helping vulnerable adults access stable housing, develop independent living skills, and successfully integrate into the local community. Key responsibilities include: Carrying out housing and support assessments to identify individual needs Developing tailored action plans focused on long-term accommodation outcomes Assisting service users with securing and maintaining appropriate housing Liaising with property providers, statutory services, and external partners Representing and advocating for clients in relation to housing matters Managing a varied caseload while maintaining clear and accurate case notes The successful candidate will have: Experience supporting displaced individuals, newly settled communities, or vulnerable adults facing housing barriers Understanding of the challenges linked to relocation, settlement, and accessing services within the UK Knowledge of tenancy support, welfare systems, and housing-related legislation Experience working collaboratively with external agencies and support networks Strong communication, relationship-building, and problem-solving skills Ability to work independently and manage competing priorities effectively Full UK driving licence and access to a vehicle If you're interested in this position, please apply above!
Aug 11, 2026
Contractor
Housing support officer Rate - Competitve Contract Lenght - 6 months This role is a Housing Support Officer position, supporting individuals rebuild their lives following displacement and resettlement in the UK. This opportunity sits within a specialist support service focused on helping vulnerable adults access stable housing, develop independent living skills, and successfully integrate into the local community. Key responsibilities include: Carrying out housing and support assessments to identify individual needs Developing tailored action plans focused on long-term accommodation outcomes Assisting service users with securing and maintaining appropriate housing Liaising with property providers, statutory services, and external partners Representing and advocating for clients in relation to housing matters Managing a varied caseload while maintaining clear and accurate case notes The successful candidate will have: Experience supporting displaced individuals, newly settled communities, or vulnerable adults facing housing barriers Understanding of the challenges linked to relocation, settlement, and accessing services within the UK Knowledge of tenancy support, welfare systems, and housing-related legislation Experience working collaboratively with external agencies and support networks Strong communication, relationship-building, and problem-solving skills Ability to work independently and manage competing priorities effectively Full UK driving licence and access to a vehicle If you're interested in this position, please apply above!
Marks Consulting Partners Limited
Claygate, Surrey
Marks Consulting Partners is working with a local authority in Surrey to appoint a Senior Housing Standards Officer on a temporary basis. This is a temporary position paying 36 per hour. What you will be doing: Supervising and delegating casework to the Housing Standards Officer(s) Investigating complaints about poor housing conditions, including property inspections and HHSRS assessments Identifying statutory nuisances and statutory overcrowding Taking enforcement action where appropriate, including statutory notices and prosecution proceedings Leading on complex cases and preparing documentation for Court and Residential Property Tribunal Administering the council's HMO Licensing Scheme and Caravan Site Licensing Supporting the council's empty homes and domestic energy efficiency objectives What you will need: Proven experience in housing enforcement or environmental health, ideally within a local authority setting Strong working knowledge of the Housing Health and Safety Rating System (HHSRS) Experience with HMO licensing and enforcement processes Confidence undertaking interviews under caution and giving evidence at Court or Tribunal Excellent report writing and casework management skills Ability to supervise and support junior team members If this job is not quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. Marks Consulting Partners specialise in placing candidates in Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development and Building Consultancy roles across the public sector.
Aug 11, 2026
Seasonal
Marks Consulting Partners is working with a local authority in Surrey to appoint a Senior Housing Standards Officer on a temporary basis. This is a temporary position paying 36 per hour. What you will be doing: Supervising and delegating casework to the Housing Standards Officer(s) Investigating complaints about poor housing conditions, including property inspections and HHSRS assessments Identifying statutory nuisances and statutory overcrowding Taking enforcement action where appropriate, including statutory notices and prosecution proceedings Leading on complex cases and preparing documentation for Court and Residential Property Tribunal Administering the council's HMO Licensing Scheme and Caravan Site Licensing Supporting the council's empty homes and domestic energy efficiency objectives What you will need: Proven experience in housing enforcement or environmental health, ideally within a local authority setting Strong working knowledge of the Housing Health and Safety Rating System (HHSRS) Experience with HMO licensing and enforcement processes Confidence undertaking interviews under caution and giving evidence at Court or Tribunal Excellent report writing and casework management skills Ability to supervise and support junior team members If this job is not quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. Marks Consulting Partners specialise in placing candidates in Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development and Building Consultancy roles across the public sector.
Client Local Authority in Newham Job Title Interim Temporary Accommodation Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location HYBRID WORKING-Office based 3 days a week from Dockside,Newham Description Key Requirements: Strong negotiation skills to secure improved TA rates with housing suppliers and to support step-down conversations with households. Experience working in local government housing or related homelessness/TA services, with a clear understanding of TA pressures faced by LAs. Proven ability to conduct case reviews, identify opportunities for cost reduction, and progress step-down pathways. Ability to actively source and progress Private Rented Sector (PRS) options as part of planned move-on from TA. Experience supporting resettlement and PRS move-on, including working with households to overcome barriers and engaging with landlords and agents. Comfortable working to weekly targets, with a sharp focus on the top 100 highest-cost cases followed by subsequent cohorts. Self-starter able to work independently, manage competing priorities, and maintain momentum without close supervision. Agile and adaptable, able to switch between negotiation, case review, supplier engagement, and resident-facing work as required. Strong communication skills, with the ability to build rapport quickly and work collaboratively with internal teams and external providers. Analytical mindset to track progress, identify trends, and contribute to TA cost-reduction strategies. Ability to manage sensitive conversations with professionalism and empathy, particularly in relation to move-on and step-down options for households. Outcome-focused, pragmatic, and resilient in a fast-paced, high-pressure environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 11, 2026
Contractor
Client Local Authority in Newham Job Title Interim Temporary Accommodation Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location HYBRID WORKING-Office based 3 days a week from Dockside,Newham Description Key Requirements: Strong negotiation skills to secure improved TA rates with housing suppliers and to support step-down conversations with households. Experience working in local government housing or related homelessness/TA services, with a clear understanding of TA pressures faced by LAs. Proven ability to conduct case reviews, identify opportunities for cost reduction, and progress step-down pathways. Ability to actively source and progress Private Rented Sector (PRS) options as part of planned move-on from TA. Experience supporting resettlement and PRS move-on, including working with households to overcome barriers and engaging with landlords and agents. Comfortable working to weekly targets, with a sharp focus on the top 100 highest-cost cases followed by subsequent cohorts. Self-starter able to work independently, manage competing priorities, and maintain momentum without close supervision. Agile and adaptable, able to switch between negotiation, case review, supplier engagement, and resident-facing work as required. Strong communication skills, with the ability to build rapport quickly and work collaboratively with internal teams and external providers. Analytical mindset to track progress, identify trends, and contribute to TA cost-reduction strategies. Ability to manage sensitive conversations with professionalism and empathy, particularly in relation to move-on and step-down options for households. Outcome-focused, pragmatic, and resilient in a fast-paced, high-pressure environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Lynx Employment Services Ltd
Solihull, West Midlands
# Planning Policy Officer Location: Hybrid Contract: Temporary Hours: 37 hours per week Pay Rate: 19.81 We are recruiting on behalf of our client for an experienced Planning Policy Officer to support planning policy and housing strategy, with a particular focus on Community Infrastructure Levy (CIL) and Section 106 (S106) agreements click apply for full job details
Aug 11, 2026
Seasonal
# Planning Policy Officer Location: Hybrid Contract: Temporary Hours: 37 hours per week Pay Rate: 19.81 We are recruiting on behalf of our client for an experienced Planning Policy Officer to support planning policy and housing strategy, with a particular focus on Community Infrastructure Levy (CIL) and Section 106 (S106) agreements click apply for full job details
We are brave, we are ambitious, we are honest, and we are Citizen! With over fifty years of experience, we have grown to become one of the UK's leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Our Hereford & Worcester Neighbourhood's team manage around 4,000 customer homes within Herefordshire, Worcestershire, Gloucestershire and Warwickshire. Role: Neighbourhood Officer Salary: 37,595 Position: Permanent Full time Position, 37 hours per week Location: Hereford & Worcester / Hybrid working As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area. The team is very friendly and welcoming and works well together. The team support each other with workloads and arrange joint visits on request. The team are very supportive with new members of staff and will often arrange on the job training, shadowing of colleagues and patch visits. In housing you can make a real difference, the role of Neighbourhood Officer will involve: Overseeing tenancy management and estate issues. Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi - agency work to resolve issues. Dealing with sensitive safeguarding matters Carrying our regular block and estate inspections. Involvement in the management of new build properties for all tenancy management issues. Conducting tenancy reviews for all properties within the allocated patch Reviewing service charges and depreciation As Neighbourhood Officer, we need you to have: Ability to carry out interviews to discuss sensitive customer issues Excellent I.T Skills Ability to develop successful professional relationships with partners to achieve positive outcomes Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict Highly self-motivated, able to act with integrity and show drive and enthusiasm Current driving licence and access to a car We would be excited if you have: Experience working with a Social Housing Provider or similar customer facing role Ability to be innovative and look for ways to improve customer experience What We Offer: Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation. Professional Growth: Opportunities for continuous learning and career advancement. Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other. Benefits: Annual Leave: Annual leave starts at 26 days per year plus bank holidays Annual leave purchase scheme - option to buy up to an additional 5 days per year Enhanced family leave (maternity, paternity and adoption) Organisational sick pay Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match Competitive Salary: We offer a competitive compensation package. Health and Wellness: Comprehensive health insurance and wellness programs. Work-Life Balance: Flexible working hours and generous leave policies. Employee Development: Access to training programs and career development resources. Company Culture: We will be an employer of choice and invest in our people To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the well being of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Housing. This post is subject to a Basic DBS check (Disclosure and Barring Service). Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Aug 11, 2026
Full time
We are brave, we are ambitious, we are honest, and we are Citizen! With over fifty years of experience, we have grown to become one of the UK's leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Our Hereford & Worcester Neighbourhood's team manage around 4,000 customer homes within Herefordshire, Worcestershire, Gloucestershire and Warwickshire. Role: Neighbourhood Officer Salary: 37,595 Position: Permanent Full time Position, 37 hours per week Location: Hereford & Worcester / Hybrid working As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area. The team is very friendly and welcoming and works well together. The team support each other with workloads and arrange joint visits on request. The team are very supportive with new members of staff and will often arrange on the job training, shadowing of colleagues and patch visits. In housing you can make a real difference, the role of Neighbourhood Officer will involve: Overseeing tenancy management and estate issues. Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi - agency work to resolve issues. Dealing with sensitive safeguarding matters Carrying our regular block and estate inspections. Involvement in the management of new build properties for all tenancy management issues. Conducting tenancy reviews for all properties within the allocated patch Reviewing service charges and depreciation As Neighbourhood Officer, we need you to have: Ability to carry out interviews to discuss sensitive customer issues Excellent I.T Skills Ability to develop successful professional relationships with partners to achieve positive outcomes Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict Highly self-motivated, able to act with integrity and show drive and enthusiasm Current driving licence and access to a car We would be excited if you have: Experience working with a Social Housing Provider or similar customer facing role Ability to be innovative and look for ways to improve customer experience What We Offer: Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation. Professional Growth: Opportunities for continuous learning and career advancement. Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other. Benefits: Annual Leave: Annual leave starts at 26 days per year plus bank holidays Annual leave purchase scheme - option to buy up to an additional 5 days per year Enhanced family leave (maternity, paternity and adoption) Organisational sick pay Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match Competitive Salary: We offer a competitive compensation package. Health and Wellness: Comprehensive health insurance and wellness programs. Work-Life Balance: Flexible working hours and generous leave policies. Employee Development: Access to training programs and career development resources. Company Culture: We will be an employer of choice and invest in our people To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the well being of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Housing. This post is subject to a Basic DBS check (Disclosure and Barring Service). Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Job Title: Technical Repairs Support Officer Location: Ealing, West London, W5 2HL - Full Time Office Based Hourly rate: £22.02 PAYE / £28.71 Umbrella Contract Length: 6-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 9am-5pm, 35 hours ASAP Start About the Role We are seeking an experienced Technical Repairs Support Officer to provide a technically informed and customer-focused service for residents reporting housing repairs. You will use your repairs diagnostic knowledge to accurately identify issues, raise and allocate repair jobs, liaise with contractors, and ensure repairs are progressed efficiently from initial contact through to completion. This is a fantastic opportunity for someone with a background in social housing repairs and contact centre operations , who can combine excellent customer service skills with strong technical knowledge. Key Responsibilities Diagnose and assess housing repair issues through effective questioning and technical knowledge. Raise, record and allocate repair jobs to the appropriate contractors or technical teams. Monitor repair progress and support the management of work in progress. Manage and reconcile variation orders and maintain accurate records. Communicate clearly with residents, providing updates and explanations throughout the repair process. Support complaint resolution and deliver excellent customer service. Work collaboratively with surveyors, contractors and internal stakeholders to achieve positive outcomes for residents. Essential Skills & Experience Contact Centre experience Social Housing Repairs Diagnostics experience Strong customer service and communication skills Experience diagnosing repairs and allocating works orders Ability to explain technical information in a clear and accessible way Strong problem-solving skills and attention to detail Experience using housing management, repairs or telephony systems Ability to manage multiple priorities in a fast-paced environment What We're Looking For The ideal candidate will have previous experience within a social housing repairs environment and be confident handling resident enquiries, diagnosing repair issues, Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Aug 11, 2026
Seasonal
Job Title: Technical Repairs Support Officer Location: Ealing, West London, W5 2HL - Full Time Office Based Hourly rate: £22.02 PAYE / £28.71 Umbrella Contract Length: 6-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 9am-5pm, 35 hours ASAP Start About the Role We are seeking an experienced Technical Repairs Support Officer to provide a technically informed and customer-focused service for residents reporting housing repairs. You will use your repairs diagnostic knowledge to accurately identify issues, raise and allocate repair jobs, liaise with contractors, and ensure repairs are progressed efficiently from initial contact through to completion. This is a fantastic opportunity for someone with a background in social housing repairs and contact centre operations , who can combine excellent customer service skills with strong technical knowledge. Key Responsibilities Diagnose and assess housing repair issues through effective questioning and technical knowledge. Raise, record and allocate repair jobs to the appropriate contractors or technical teams. Monitor repair progress and support the management of work in progress. Manage and reconcile variation orders and maintain accurate records. Communicate clearly with residents, providing updates and explanations throughout the repair process. Support complaint resolution and deliver excellent customer service. Work collaboratively with surveyors, contractors and internal stakeholders to achieve positive outcomes for residents. Essential Skills & Experience Contact Centre experience Social Housing Repairs Diagnostics experience Strong customer service and communication skills Experience diagnosing repairs and allocating works orders Ability to explain technical information in a clear and accessible way Strong problem-solving skills and attention to detail Experience using housing management, repairs or telephony systems Ability to manage multiple priorities in a fast-paced environment What We're Looking For The ideal candidate will have previous experience within a social housing repairs environment and be confident handling resident enquiries, diagnosing repair issues, Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Qualified Social Worker, Mental Health Team, Blackpool Council Pay rate to £30.66 per hour Contract role Vitalis are recruiting for an experienced Social Worker to work in a Mental Health Team in Blackpool Council. Blackpool Council is a progressive organisation committed to building on and improving our mental health services.We are proud of the high quality of service-user focused care across the Blackpool Coast and constantly endeavour to help our staff deliver the kinds of innovative and effective services our service users and carers deserve.If you would like to work within a challenging and supportive environment, Blackpool Council is pleased to be able to offer a social work vacancy within the Community Mental Health Team for Older Adults.We are a co-located team working with older adults with various mental health issues and their carers. Working alongside our health colleagues in an integrated way of working that is well established within the team.We are committed to a joint approach to service planning, delivery and development.For Older Adults, you will provide multi-disciplinary needs and risk assessments, care planning and provide long term social work support within the framework of the Care Act 2014 and in line with the national agenda driving the provision of care to older adults with a mental health problem.You will work within the framework of the Care Act 2014 and undertake timely assessments and reviews.This will be a short-term position of 14 weeks and Mental Health experience with older adults or an understanding of mental health legislation is preferable Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Aug 11, 2026
Contractor
Qualified Social Worker, Mental Health Team, Blackpool Council Pay rate to £30.66 per hour Contract role Vitalis are recruiting for an experienced Social Worker to work in a Mental Health Team in Blackpool Council. Blackpool Council is a progressive organisation committed to building on and improving our mental health services.We are proud of the high quality of service-user focused care across the Blackpool Coast and constantly endeavour to help our staff deliver the kinds of innovative and effective services our service users and carers deserve.If you would like to work within a challenging and supportive environment, Blackpool Council is pleased to be able to offer a social work vacancy within the Community Mental Health Team for Older Adults.We are a co-located team working with older adults with various mental health issues and their carers. Working alongside our health colleagues in an integrated way of working that is well established within the team.We are committed to a joint approach to service planning, delivery and development.For Older Adults, you will provide multi-disciplinary needs and risk assessments, care planning and provide long term social work support within the framework of the Care Act 2014 and in line with the national agenda driving the provision of care to older adults with a mental health problem.You will work within the framework of the Care Act 2014 and undertake timely assessments and reviews.This will be a short-term position of 14 weeks and Mental Health experience with older adults or an understanding of mental health legislation is preferable Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Advice Officer The London Irish Centre is seeking an experienced, compassionate and knowledgeable Advice Worker to join our committed team. The successful candidate will bring expertise in welfare rights and housing, and a strong commitment to supporting those facing financial hardship or insecure living conditions. In this role, you will work directly with clients to deliver accredited advice and practical guidance, helping them navigate complex systems and secure the support they need. You will also collaborate with colleagues across the organisation to ensure a holistic and integrated service that puts community needs first. The Advice Service is dedicated to enhancing income, alleviating poverty, and ensuring secure housing for community members throughout London. Our goal is to empower individuals by facilitating access to appropriate support through a strength-based and person-centered approach. We offer accredited information and advice on welfare benefits and housing, as well as assistance in obtaining grants. As an integral part of the London Irish Centre's Community services, the Advice Service collaborates with our Support Service, Citizenship and Identity, Health Navigation, Community Programmes (responsible for events and activities), and our specialized Survivor Integrated Service. Together, we strive to deliver community-led and best-practice support.
Aug 11, 2026
Full time
Advice Officer The London Irish Centre is seeking an experienced, compassionate and knowledgeable Advice Worker to join our committed team. The successful candidate will bring expertise in welfare rights and housing, and a strong commitment to supporting those facing financial hardship or insecure living conditions. In this role, you will work directly with clients to deliver accredited advice and practical guidance, helping them navigate complex systems and secure the support they need. You will also collaborate with colleagues across the organisation to ensure a holistic and integrated service that puts community needs first. The Advice Service is dedicated to enhancing income, alleviating poverty, and ensuring secure housing for community members throughout London. Our goal is to empower individuals by facilitating access to appropriate support through a strength-based and person-centered approach. We offer accredited information and advice on welfare benefits and housing, as well as assistance in obtaining grants. As an integral part of the London Irish Centre's Community services, the Advice Service collaborates with our Support Service, Citizenship and Identity, Health Navigation, Community Programmes (responsible for events and activities), and our specialized Survivor Integrated Service. Together, we strive to deliver community-led and best-practice support.
SNG (Sovereign Network Group) is one of the largest housing groups in England. We provide over 85,000 homes and invest in local areas across the South, West and East of England, including London, as well as building thousands of new low-cost homes every year. We're looking for detail-oriented and customer-focused Service Charge Officers to join our team in Basingstoke . Working hybrid 2 days per week in the office and from home, you'll play a key role in delivering accurate service charge calculations and excellent customer service to our residents. The Role As a Service Charge Officer , you'll be responsible for the accurate calculation of annual service charge estimates and year-end reconciliations across a portfolio of properties. Working closely with colleagues across Finance, Housing, and external contractors, you'll help maintain high standards of accuracy, compliance, and customer satisfaction Key Responsibilities Prepare and calculate annual service charge budgets and estimates for existing and new-build schemes Ensure service charge statements are produced in line with legal, regulatory, and audit requirements, while acting as a trusted point of contact for customer and stakeholder enquiries Complete annual reconciliations, calculating balancing adjustments accurately and within required timescales Manage and resolve complex customer service charge enquiries, disputes, and complaints by phone and in writing Analyse and validate data Coordinate utility billing information and meter readings to ensure accurate customer charging About You We're looking for someone who combines strong analytical skills with a genuine passion for customer service. Essential Skills and Experience Strong Excel skills and excellent attention to detail Previous experience in a similar service charge, housing, finance, or property-related role Knowledge of housing management and/or service charge processes Ability to prioritise workloads and manage competing deadlines effectively Proven problem-solving skills and a continuous improvement mindset A calm, professional, and customer-focused approach Strong communication skills with the ability to manage complex enquiries confidently
Aug 11, 2026
Full time
SNG (Sovereign Network Group) is one of the largest housing groups in England. We provide over 85,000 homes and invest in local areas across the South, West and East of England, including London, as well as building thousands of new low-cost homes every year. We're looking for detail-oriented and customer-focused Service Charge Officers to join our team in Basingstoke . Working hybrid 2 days per week in the office and from home, you'll play a key role in delivering accurate service charge calculations and excellent customer service to our residents. The Role As a Service Charge Officer , you'll be responsible for the accurate calculation of annual service charge estimates and year-end reconciliations across a portfolio of properties. Working closely with colleagues across Finance, Housing, and external contractors, you'll help maintain high standards of accuracy, compliance, and customer satisfaction Key Responsibilities Prepare and calculate annual service charge budgets and estimates for existing and new-build schemes Ensure service charge statements are produced in line with legal, regulatory, and audit requirements, while acting as a trusted point of contact for customer and stakeholder enquiries Complete annual reconciliations, calculating balancing adjustments accurately and within required timescales Manage and resolve complex customer service charge enquiries, disputes, and complaints by phone and in writing Analyse and validate data Coordinate utility billing information and meter readings to ensure accurate customer charging About You We're looking for someone who combines strong analytical skills with a genuine passion for customer service. Essential Skills and Experience Strong Excel skills and excellent attention to detail Previous experience in a similar service charge, housing, finance, or property-related role Knowledge of housing management and/or service charge processes Ability to prioritise workloads and manage competing deadlines effectively Proven problem-solving skills and a continuous improvement mindset A calm, professional, and customer-focused approach Strong communication skills with the ability to manage complex enquiries confidently
Housing Disrepair Solicitor £45,000 - £65,000 Location: Deansgate, Central Manchester A fantastic opportunity for a Housing Disrepair Solicitor or Fee Earner to join a leading legal service provider's brand new firm based in Central Manchester. A new firm is being set up in a beautiful, iconic building just off Deansgate, and this is an exciting opportunity to join the team at an early stage of its growth. The firm specialises in litigation and will initially deal with legal matters relating to housing disrepair, property disputes and housing law. This group has some of the best funding available and the support of a leading North West firm. They also offer an excellent opportunity for individuals to progress into a senior position quickly due to their rapid expansion. The Role: Case Management: Managing an active caseload of housing disrepair matters from initial instruction through to completion or trial, ensuring compliance and a high standard of work througout. Legal Drafting: Preparing letters of claim, pleadings, formal court documents, witness statements, schedules of loss etc. Evidence Gathering: Liaising with surveyors, environmental health officers, and medical experts to obtain and review reports, assess liability, and quantify damages relating to housing conditions. Litigation & Settlements: Negotiating settlements with landlords, housing associations, and their representatives, attending case management hearings where required, and preparing trial bundles for court proceedings. The Individual: At least one year PQE with 1 year of fee-earning experience in Housing Disrepair. Experience handling housing disrepair claims, claimant litigation, or wider contentious civil litigation, ideally with exposure to the Housing Conditions Pre-Action Protocol. Technical Skills: Proficiency in case management systems such as Proclaim or similar platforms, alongside strong drafting skills and familiarity with the Civil Procedure Rules (CPR). Personal Attributes: Strong organisational skills, the ability to manage competing deadlines, attention to detail, and effective communication skills when dealing with clients, experts, and opposing parties. Apply: If you're interested in applying for this HDR, Housing Disrepair Solicitor role in Manchester, please send your CV to: or call for more information.
Aug 11, 2026
Full time
Housing Disrepair Solicitor £45,000 - £65,000 Location: Deansgate, Central Manchester A fantastic opportunity for a Housing Disrepair Solicitor or Fee Earner to join a leading legal service provider's brand new firm based in Central Manchester. A new firm is being set up in a beautiful, iconic building just off Deansgate, and this is an exciting opportunity to join the team at an early stage of its growth. The firm specialises in litigation and will initially deal with legal matters relating to housing disrepair, property disputes and housing law. This group has some of the best funding available and the support of a leading North West firm. They also offer an excellent opportunity for individuals to progress into a senior position quickly due to their rapid expansion. The Role: Case Management: Managing an active caseload of housing disrepair matters from initial instruction through to completion or trial, ensuring compliance and a high standard of work througout. Legal Drafting: Preparing letters of claim, pleadings, formal court documents, witness statements, schedules of loss etc. Evidence Gathering: Liaising with surveyors, environmental health officers, and medical experts to obtain and review reports, assess liability, and quantify damages relating to housing conditions. Litigation & Settlements: Negotiating settlements with landlords, housing associations, and their representatives, attending case management hearings where required, and preparing trial bundles for court proceedings. The Individual: At least one year PQE with 1 year of fee-earning experience in Housing Disrepair. Experience handling housing disrepair claims, claimant litigation, or wider contentious civil litigation, ideally with exposure to the Housing Conditions Pre-Action Protocol. Technical Skills: Proficiency in case management systems such as Proclaim or similar platforms, alongside strong drafting skills and familiarity with the Civil Procedure Rules (CPR). Personal Attributes: Strong organisational skills, the ability to manage competing deadlines, attention to detail, and effective communication skills when dealing with clients, experts, and opposing parties. Apply: If you're interested in applying for this HDR, Housing Disrepair Solicitor role in Manchester, please send your CV to: or call for more information.
