The Housing Network Bookings Administrator Salary - 28,000 Hours - Monday - Friday, 09:00 - 17:30 (Fully office-based) The Housing Network are currently recruiting for a Bookings Administrator to work in our Head Office. We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness. The Bookings Administrator will be responsible for: Arranging bookings, moves and cancellations from our 5 CAS3 contracts with the Ministry of Justice Liaising with members of the Homeless prevention Taskforce (HPT) and Community Probation Practitioners (CPP) is vital to conduct the role effectively and efficiently, along with the Specialist Support Housing Officers (SSHO) Responsible for ensuring that you are delivering the highest standard to ensure all move ins and cancellations are processed with a timely manner The Bookings Administrator will have: Strong administration/customer-service experience Excellent communication skills both on the phone and via email Strong organisational and time-management skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Methodical in approach to ensure everything is done accurately and comprehensively in line with process and procedure Ability to handle different types of calls and enquires and show empathy and understanding when our customers are upset or angry If this Bookings Administrator role is of interest to you, please click apply now below!
Aug 12, 2026
Full time
The Housing Network Bookings Administrator Salary - 28,000 Hours - Monday - Friday, 09:00 - 17:30 (Fully office-based) The Housing Network are currently recruiting for a Bookings Administrator to work in our Head Office. We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness. The Bookings Administrator will be responsible for: Arranging bookings, moves and cancellations from our 5 CAS3 contracts with the Ministry of Justice Liaising with members of the Homeless prevention Taskforce (HPT) and Community Probation Practitioners (CPP) is vital to conduct the role effectively and efficiently, along with the Specialist Support Housing Officers (SSHO) Responsible for ensuring that you are delivering the highest standard to ensure all move ins and cancellations are processed with a timely manner The Bookings Administrator will have: Strong administration/customer-service experience Excellent communication skills both on the phone and via email Strong organisational and time-management skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Methodical in approach to ensure everything is done accurately and comprehensively in line with process and procedure Ability to handle different types of calls and enquires and show empathy and understanding when our customers are upset or angry If this Bookings Administrator role is of interest to you, please click apply now below!
Anti-Social Behaviour Officer We are looking for an experienced Anti-Social Behaviour Officer to join a housing team on a temporary basis, supporting customers and communities across Oxfordshire. The role will focus on managing complex and ingrained anti-social behaviour, working proactively with customers, internal teams and external partner agencies to achieve positive outcomes and tenancy success. Key Responsibilities Manage a caseload of complex anti-social behaviour cases from investigation through to resolution and enforcement where necessary. Work closely with customers, internal teams, partner agencies, solicitors and other stakeholders to address ASB effectively. Prepare and manage legal cases, including notices, court papers and witness statements. Attend and represent the organisation at court when required. Address tenancy and lease breaches, non-access, fraud and other tenancy-related issues. Aim to resolve cases through early intervention and collaborative solutions, using legal enforcement as a last resort. Maintain accurate and high-quality customer and case management records. Build positive relationships with customers and local stakeholders while delivering a professional, customer-focused service. Work collaboratively across teams to address complex customer needs and improve outcomes within local communities. Ensure all casework complies with relevant legislation, regulatory requirements and organisational policies. About You You will have: Strong knowledge and practical experience of ASB case management , including complex and entrenched cases. Experience of legal work and court processes, including preparing notices, court papers and witness statements. Experience working with external agencies, solicitors and internal teams. Excellent communication, negotiation and problem-solving skills. A strong track record of delivering excellent customer service and achieving positive customer outcomes. Knowledge of tenancy, lease and enforcement processes. The ability to manage a busy caseload, meet deadlines and work independently. Good IT skills, including Microsoft Office and Excel. A professional and collaborative approach, with the ability to build trust with customers and partner organisations. A full UK driving licence and access to a car , as the role involves extensive travel across Oxfordshire. This is an excellent opportunity for an experienced ASB professional looking for a short-term contract with the potential to extend.
Aug 12, 2026
Seasonal
Anti-Social Behaviour Officer We are looking for an experienced Anti-Social Behaviour Officer to join a housing team on a temporary basis, supporting customers and communities across Oxfordshire. The role will focus on managing complex and ingrained anti-social behaviour, working proactively with customers, internal teams and external partner agencies to achieve positive outcomes and tenancy success. Key Responsibilities Manage a caseload of complex anti-social behaviour cases from investigation through to resolution and enforcement where necessary. Work closely with customers, internal teams, partner agencies, solicitors and other stakeholders to address ASB effectively. Prepare and manage legal cases, including notices, court papers and witness statements. Attend and represent the organisation at court when required. Address tenancy and lease breaches, non-access, fraud and other tenancy-related issues. Aim to resolve cases through early intervention and collaborative solutions, using legal enforcement as a last resort. Maintain accurate and high-quality customer and case management records. Build positive relationships with customers and local stakeholders while delivering a professional, customer-focused service. Work collaboratively across teams to address complex customer needs and improve outcomes within local communities. Ensure all casework complies with relevant legislation, regulatory requirements and organisational policies. About You You will have: Strong knowledge and practical experience of ASB case management , including complex and entrenched cases. Experience of legal work and court processes, including preparing notices, court papers and witness statements. Experience working with external agencies, solicitors and internal teams. Excellent communication, negotiation and problem-solving skills. A strong track record of delivering excellent customer service and achieving positive customer outcomes. Knowledge of tenancy, lease and enforcement processes. The ability to manage a busy caseload, meet deadlines and work independently. Good IT skills, including Microsoft Office and Excel. A professional and collaborative approach, with the ability to build trust with customers and partner organisations. A full UK driving licence and access to a car , as the role involves extensive travel across Oxfordshire. This is an excellent opportunity for an experienced ASB professional looking for a short-term contract with the potential to extend.
Interim Senior Project Manager - Capital Delivery London Borough of Waltham Forest Initial 3-month contract (with a view to extend) £400.15 per day Umbrella Working Pattern: Ideally on-site Mondays and Wednesdays We are currently seeking an experienced Senior Project Manager to join the Capital Delivery team at Waltham Forest Council, leading the delivery of complex capital, regeneration and development projects across the borough. This is a client-side role with a strong focus on housing delivery, regeneration and capital projects, taking schemes from initial concept and business case through design, procurement and construction to completion and handover. The Role As Senior Project Manager, you will lead the end-to-end delivery of a portfolio of high-profile capital projects, working across housing, residential, mixed-use, commercial and community developments. You will act as the Council's client representative, coordinating multidisciplinary professional teams, consultants, contractors and development partners to ensure projects are delivered safely, on time, within budget and to the required quality standards. Key Responsibilities Lead complex capital projects from RIBA Stage 0 through to completion and handover. Deliver housing, regeneration, development, refurbishment and mixed-use capital schemes. Manage professional teams, consultants, contractors and development partners. Lead procurement activities in line with Council procedures and public procurement regulations. Manage project budgets, costs, commercial performance and value for money. Provide professional advice to senior officers, elected Members and other key stakeholders. Support continuous improvement and best practice across the Capital Delivery service. About You You will be an experienced Senior Project Manager / Development Project Manager with a strong background in capital delivery, regeneration and development, ideally within a local authority or housing association (public-sector environment). We are particularly interested in candidates with: Proven experience delivering capital and development projects. Strong experience in housing delivery and/or regeneration. Experience managing projects from inception through to completion. Strong understanding of procurement and construction contracts. Experience managing significant project budgets and commercial performance. This is an excellent opportunity for an experienced capital projects professional to join Waltham Forest Council and contribute to the delivery of major projects supporting the borough's regeneration, housing and wider placemaking ambitions.
Aug 12, 2026
Contractor
Interim Senior Project Manager - Capital Delivery London Borough of Waltham Forest Initial 3-month contract (with a view to extend) £400.15 per day Umbrella Working Pattern: Ideally on-site Mondays and Wednesdays We are currently seeking an experienced Senior Project Manager to join the Capital Delivery team at Waltham Forest Council, leading the delivery of complex capital, regeneration and development projects across the borough. This is a client-side role with a strong focus on housing delivery, regeneration and capital projects, taking schemes from initial concept and business case through design, procurement and construction to completion and handover. The Role As Senior Project Manager, you will lead the end-to-end delivery of a portfolio of high-profile capital projects, working across housing, residential, mixed-use, commercial and community developments. You will act as the Council's client representative, coordinating multidisciplinary professional teams, consultants, contractors and development partners to ensure projects are delivered safely, on time, within budget and to the required quality standards. Key Responsibilities Lead complex capital projects from RIBA Stage 0 through to completion and handover. Deliver housing, regeneration, development, refurbishment and mixed-use capital schemes. Manage professional teams, consultants, contractors and development partners. Lead procurement activities in line with Council procedures and public procurement regulations. Manage project budgets, costs, commercial performance and value for money. Provide professional advice to senior officers, elected Members and other key stakeholders. Support continuous improvement and best practice across the Capital Delivery service. About You You will be an experienced Senior Project Manager / Development Project Manager with a strong background in capital delivery, regeneration and development, ideally within a local authority or housing association (public-sector environment). We are particularly interested in candidates with: Proven experience delivering capital and development projects. Strong experience in housing delivery and/or regeneration. Experience managing projects from inception through to completion. Strong understanding of procurement and construction contracts. Experience managing significant project budgets and commercial performance. This is an excellent opportunity for an experienced capital projects professional to join Waltham Forest Council and contribute to the delivery of major projects supporting the borough's regeneration, housing and wider placemaking ambitions.
Local Authority Housing, Gypsy and Traveller Site Officer, Bedford Pay rate to £31.77 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Local Authority Housing Gypsy and Traveller Site Officer, in Bedford. You will need to have experience in a similar role in a Local Authority Housing Department. Overview: The team manage the day-to-day operation of the Council's two gypsy and traveller sites at Kempston Hardwick and Meadow Lane consisting of approximately 38 plots in total. Day to day activities are essential statutory functions responsible for include dealing with frequent repairs and maintenance requests, tenant behaviour issues, responding to reports of flytipping and other low level criminality, liaising with the Police and other enforcement teams, providing support to both tenants and the wider gypsy and traveller community to access services such as education, social services, health etc, administering the application and allocation of plots process and responding to reports of illegal encampments, undertaking welfare checks, preparing legal documents to facilitate eviction from council land and arranging necessary clearance of waste left behind. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.
Aug 12, 2026
Contractor
Local Authority Housing, Gypsy and Traveller Site Officer, Bedford Pay rate to £31.77 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Local Authority Housing Gypsy and Traveller Site Officer, in Bedford. You will need to have experience in a similar role in a Local Authority Housing Department. Overview: The team manage the day-to-day operation of the Council's two gypsy and traveller sites at Kempston Hardwick and Meadow Lane consisting of approximately 38 plots in total. Day to day activities are essential statutory functions responsible for include dealing with frequent repairs and maintenance requests, tenant behaviour issues, responding to reports of flytipping and other low level criminality, liaising with the Police and other enforcement teams, providing support to both tenants and the wider gypsy and traveller community to access services such as education, social services, health etc, administering the application and allocation of plots process and responding to reports of illegal encampments, undertaking welfare checks, preparing legal documents to facilitate eviction from council land and arranging necessary clearance of waste left behind. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.
Income Officer - 6 Month Agency Contract Role: Income Officer Rate: £18.45 per hour Contract: 6 Months (Agency) About the Role We're looking for an experienced Income Officer to join a busy housing team on a 6-month agency contract. You'll be responsible for managing rent arrears from early intervention through to legal enforcement, so we're looking for someone who can hit the ground running . Experience using NEC Housing Management System would be a significant advantage. Key Responsibilities Manage a caseload of rent arrears, taking prompt and appropriate recovery action. Contact customers by phone, email, letter and home visits to negotiate repayment plans. Maximise rental income through effective arrears management. Prepare legal documentation and represent the organisation at court and evictions where required. Ensure compliance with the Pre-Action Protocol for Social Landlords. Liaise with the DWP, Housing Benefit teams and other agencies to secure payments. Work with internal and external partners to support customers in sustaining their tenancies. Maintain accurate records using the Housing Management System. Deliver excellent customer service while achieving arrears recovery targets. What We're Looking For Previous experience as an Income Officer or in rent arrears recovery within social housing. Strong knowledge of housing legislation, welfare benefits and arrears recovery processes. Experience taking rent arrears cases through the legal process, including court attendance. Excellent negotiation and communication skills. Competent with Microsoft Office and housing management systems. Experience with NEC Housing Management System is highly desirable. Full UK driving licence and willingness to travel. Basic DBS check required. Interested? To apply or find out more, contact Carol Jones :
Aug 12, 2026
Full time
Income Officer - 6 Month Agency Contract Role: Income Officer Rate: £18.45 per hour Contract: 6 Months (Agency) About the Role We're looking for an experienced Income Officer to join a busy housing team on a 6-month agency contract. You'll be responsible for managing rent arrears from early intervention through to legal enforcement, so we're looking for someone who can hit the ground running . Experience using NEC Housing Management System would be a significant advantage. Key Responsibilities Manage a caseload of rent arrears, taking prompt and appropriate recovery action. Contact customers by phone, email, letter and home visits to negotiate repayment plans. Maximise rental income through effective arrears management. Prepare legal documentation and represent the organisation at court and evictions where required. Ensure compliance with the Pre-Action Protocol for Social Landlords. Liaise with the DWP, Housing Benefit teams and other agencies to secure payments. Work with internal and external partners to support customers in sustaining their tenancies. Maintain accurate records using the Housing Management System. Deliver excellent customer service while achieving arrears recovery targets. What We're Looking For Previous experience as an Income Officer or in rent arrears recovery within social housing. Strong knowledge of housing legislation, welfare benefits and arrears recovery processes. Experience taking rent arrears cases through the legal process, including court attendance. Excellent negotiation and communication skills. Competent with Microsoft Office and housing management systems. Experience with NEC Housing Management System is highly desirable. Full UK driving licence and willingness to travel. Basic DBS check required. Interested? To apply or find out more, contact Carol Jones :
Hays Specialist Recruitment - Education
City, Birmingham
Your new company Due to the partnership between Hays and Birmingham City Council, we are looking to recruit a Sheltered Housing Support Officer to support residents living in sheltered housing across the city. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives. Your new role Birmingham City Council is seeking a compassionate, proactive and customer-focused Sheltered Housing Support Officer to join our Housing and Communities Team. This rewarding role supports older and vulnerable residents living within sheltered housing schemes, helping them maintain their independence, wellbeing and quality of life within a safe and secure environment.As a Sheltered Housing Support Officer, you will build positive relationships with residents, provide practical housing-related support, coordinate services, and work closely with colleagues, families and partner agencies to ensure residents receive the help they need. Experience of supporting residents in sheltered housing and enabling independent living is a key aspect of the role.Your main responsibilities will include: Providing day-to-day support to residents living in sheltered housing schemes. Carry out wellbeing checks and welfare visits to ensure residents remain safe and supported. Develop support plans and assist residents in accessing appropriate services and community resources. Act as a key point of contact for residents, relatives, carers and external agencies. Monitor tenancy-related issues and work collaboratively with housing management teams. Promote independence, dignity, choice and inclusion for all residents. Identify safeguarding concerns and take appropriate action in line with Council policies and procedures. Maintain accurate records, reports and case notes. Organise resident meetings, wellbeing activities and community engagement initiatives. Respond appropriately to emergencies and support residents during challenging situations. What you'll need to succeed To be successful in this role, you will need to have experience working within sheltered housing, housing support, adult social care or a similar customer-focused environment, with a genuine commitment to supporting vulnerable adults to live independently. You will be an empathetic and approachable professional with excellent communication and interpersonal skills, capable of building positive relationships with residents, families, colleagues and external partners. You will have a good understanding of safeguarding, health and safety, equality and diversity, and be confident working collaboratively with health, social care and community organisations. Strong organisational skills, the ability to manage competing priorities and experience using Microsoft Office and electronic record management systems are essential. Most importantly, you will be passionate about delivering high-quality support services that promote independence, wellbeing and dignity for older and vulnerable residents. As this role does involve travelling across the city, you will need to have a full, clean driving licence and access to your own car (mileage expenses will be paid). What you'll get in return You will be paid a competitive hourly rate and have a guaranteed long-term, full-time for a minimum of 4 months, with further opportunities for permanent opportunities. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 12, 2026
Seasonal
Your new company Due to the partnership between Hays and Birmingham City Council, we are looking to recruit a Sheltered Housing Support Officer to support residents living in sheltered housing across the city. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives. Your new role Birmingham City Council is seeking a compassionate, proactive and customer-focused Sheltered Housing Support Officer to join our Housing and Communities Team. This rewarding role supports older and vulnerable residents living within sheltered housing schemes, helping them maintain their independence, wellbeing and quality of life within a safe and secure environment.As a Sheltered Housing Support Officer, you will build positive relationships with residents, provide practical housing-related support, coordinate services, and work closely with colleagues, families and partner agencies to ensure residents receive the help they need. Experience of supporting residents in sheltered housing and enabling independent living is a key aspect of the role.Your main responsibilities will include: Providing day-to-day support to residents living in sheltered housing schemes. Carry out wellbeing checks and welfare visits to ensure residents remain safe and supported. Develop support plans and assist residents in accessing appropriate services and community resources. Act as a key point of contact for residents, relatives, carers and external agencies. Monitor tenancy-related issues and work collaboratively with housing management teams. Promote independence, dignity, choice and inclusion for all residents. Identify safeguarding concerns and take appropriate action in line with Council policies and procedures. Maintain accurate records, reports and case notes. Organise resident meetings, wellbeing activities and community engagement initiatives. Respond appropriately to emergencies and support residents during challenging situations. What you'll need to succeed To be successful in this role, you will need to have experience working within sheltered housing, housing support, adult social care or a similar customer-focused environment, with a genuine commitment to supporting vulnerable adults to live independently. You will be an empathetic and approachable professional with excellent communication and interpersonal skills, capable of building positive relationships with residents, families, colleagues and external partners. You will have a good understanding of safeguarding, health and safety, equality and diversity, and be confident working collaboratively with health, social care and community organisations. Strong organisational skills, the ability to manage competing priorities and experience using Microsoft Office and electronic record management systems are essential. Most importantly, you will be passionate about delivering high-quality support services that promote independence, wellbeing and dignity for older and vulnerable residents. As this role does involve travelling across the city, you will need to have a full, clean driving licence and access to your own car (mileage expenses will be paid). What you'll get in return You will be paid a competitive hourly rate and have a guaranteed long-term, full-time for a minimum of 4 months, with further opportunities for permanent opportunities. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Service Improvement Officer Contract Type: Fixed Term Contract until 31/07/2027 Salary: £37,240.05 Per Annum (£40,986.28 is achieved after 12 successful performances in the role) Per Annum Working Hours : 35 hours per week Working Pattern: Monday-Friday in line with our hybrid working policy. Each Wednesday, in person at our Speke Office Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Service Improvement Officer To support the delivery of service improvement across Asset Services, using performance data, customer feedback, technical evaluations and operational insight to identify issues, support service reviews and help embed improvements that enhance service quality and customer outcomes. About you We are looking for someone with: • Experience working in a performance, service improvement, complaints, or operational support role (preferably within housing, property services or a similar environment). • Ability to analyse data and information to identify trends and support improvement activity • Good organisational skills with the ability to manage multiple tasks and track progress against actions. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Aug 12, 2026
Full time
Job Title: Service Improvement Officer Contract Type: Fixed Term Contract until 31/07/2027 Salary: £37,240.05 Per Annum (£40,986.28 is achieved after 12 successful performances in the role) Per Annum Working Hours : 35 hours per week Working Pattern: Monday-Friday in line with our hybrid working policy. Each Wednesday, in person at our Speke Office Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Service Improvement Officer To support the delivery of service improvement across Asset Services, using performance data, customer feedback, technical evaluations and operational insight to identify issues, support service reviews and help embed improvements that enhance service quality and customer outcomes. About you We are looking for someone with: • Experience working in a performance, service improvement, complaints, or operational support role (preferably within housing, property services or a similar environment). • Ability to analyse data and information to identify trends and support improvement activity • Good organisational skills with the ability to manage multiple tasks and track progress against actions. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Housing Officer Plymouth & South Hams £39,923 Full Time Temporary Contract Immediate Start Are you an experienced Housing Officer looking for your next contract? We're recruiting for a Housing Officer to join a leading housing provider covering Plymouth and South Hams. This is a field-based role where you'll manage tenancies, support residents, tackle neighbourhood issues and help create safe, well-maintained communities. The initial contract is for two months, with the potential for extension. The Role You'll be the main point of contact for residents across your patch, delivering a high standard of housing and tenancy management services. Your responsibilities will include: Managing tenancy enquiries and providing advice and support to residents Carrying out tenancy sign-ups and property viewings Investigating and managing tenancy breaches, including safeguarding concerns Monitoring estate standards and contractor performance Building positive relationships with residents, colleagues and partner agencies Supporting community engagement initiatives and neighbourhood sustainability Ensuring tenancy agreements and housing policies are adhered to What We're Looking For To be successful in this role, you'll have: Previous experience within social housing Experience of tenancy, estate and housing management Strong customer service and relationship-building skills The ability to manage a varied caseload and competing priorities Good organisational and problem-solving skills CIH Level 4 qualification, or willingness to work towards it A full UK driving licence and access to your own vehicle What's on Offer Salary equivalent of £39,923 per annum 37 hours per week, Monday to Friday Field-based role covering Plymouth and South Hams Immediate start available Initial 2-month contract with potential to be extended Opportunity to make a genuine difference within local communities Additional Information Basic DBS check required Applicants must have the right to work in the UK for the duration of the assignment If this sounds like the role for you, apply now!
Aug 12, 2026
Full time
Housing Officer Plymouth & South Hams £39,923 Full Time Temporary Contract Immediate Start Are you an experienced Housing Officer looking for your next contract? We're recruiting for a Housing Officer to join a leading housing provider covering Plymouth and South Hams. This is a field-based role where you'll manage tenancies, support residents, tackle neighbourhood issues and help create safe, well-maintained communities. The initial contract is for two months, with the potential for extension. The Role You'll be the main point of contact for residents across your patch, delivering a high standard of housing and tenancy management services. Your responsibilities will include: Managing tenancy enquiries and providing advice and support to residents Carrying out tenancy sign-ups and property viewings Investigating and managing tenancy breaches, including safeguarding concerns Monitoring estate standards and contractor performance Building positive relationships with residents, colleagues and partner agencies Supporting community engagement initiatives and neighbourhood sustainability Ensuring tenancy agreements and housing policies are adhered to What We're Looking For To be successful in this role, you'll have: Previous experience within social housing Experience of tenancy, estate and housing management Strong customer service and relationship-building skills The ability to manage a varied caseload and competing priorities Good organisational and problem-solving skills CIH Level 4 qualification, or willingness to work towards it A full UK driving licence and access to your own vehicle What's on Offer Salary equivalent of £39,923 per annum 37 hours per week, Monday to Friday Field-based role covering Plymouth and South Hams Immediate start available Initial 2-month contract with potential to be extended Opportunity to make a genuine difference within local communities Additional Information Basic DBS check required Applicants must have the right to work in the UK for the duration of the assignment If this sounds like the role for you, apply now!
Business support officer Temp ( 6 months) Location - Warrington Salary - 29,402 Business support officer role forms part of the Asset Management Team and provides professional, accurate and proactive support across property maintenance and compliance activities. The post holder will help ensure the asset portfolio remains compliant with statutory, regulatory and corporate requirements by supporting maintenance programmes, compliance monitoring, building surveys, inspections, works planning and associated administration. The role requires strong attention to detail, effective coordination, accurate record keeping and the ability to support the implementation of Torus policies relating to maintenance and compliance. Key Responsibilities Provide a full range of business support activities to a multi-disciplinary technical team across planned servicing, inspections, responsive repairs, maintenance, empty properties, compliance, new developments, private rented lettings, planning and investment schemes. Support the accuracy, validation, integrity, storage and retrieval of compliance data, records and documentation. Ensure work areas are delivered within agreed targets and standards, maintaining evidence and audit trails. Update IT systems, databases and processes to provide evidence and assurance for audit purposes. Coordinate maintenance and compliance surveys, inspections, servicing and programmes with other teams, supporting proactive solutions to minimise no-access issues. Collect, scrutinise and update asset management, housing and financial management systems, ensuring documentation and service records are accurate and complete. Monitor assigned tasks and maintain a proactive approach to meeting internal and external customer requests right first time. Support the Asset team in developing processes and software to improve efficiency and provide assurance. Contribute to the operational plan and the development of an outstanding service aligned to Torus' vision and values. Champion change, innovation, continuous improvement, value for money and risk management. Take personal responsibility for ongoing personal and professional development. Contribute positively to a team culture based on trust, mutual respect, integrity, accountability and collaboration. Build strong working relationships with internal and external stakeholders based on trust, respect and understanding. Engage effectively with colleagues, customers, tenants, board members and partners to support service delivery and confidence in the maintenance and compliance function. Comply with all relevant policies, procedures, regulations and legislation. Deliver services within the corporate risk management framework, supporting risk identification, assessment and control activity. Maintain robust governance and financial compliance practices to support compliant operations. If you are interested in the above role please give me a call on (phone number removed) or email your CV to (url removed) INDC
Aug 12, 2026
Seasonal
Business support officer Temp ( 6 months) Location - Warrington Salary - 29,402 Business support officer role forms part of the Asset Management Team and provides professional, accurate and proactive support across property maintenance and compliance activities. The post holder will help ensure the asset portfolio remains compliant with statutory, regulatory and corporate requirements by supporting maintenance programmes, compliance monitoring, building surveys, inspections, works planning and associated administration. The role requires strong attention to detail, effective coordination, accurate record keeping and the ability to support the implementation of Torus policies relating to maintenance and compliance. Key Responsibilities Provide a full range of business support activities to a multi-disciplinary technical team across planned servicing, inspections, responsive repairs, maintenance, empty properties, compliance, new developments, private rented lettings, planning and investment schemes. Support the accuracy, validation, integrity, storage and retrieval of compliance data, records and documentation. Ensure work areas are delivered within agreed targets and standards, maintaining evidence and audit trails. Update IT systems, databases and processes to provide evidence and assurance for audit purposes. Coordinate maintenance and compliance surveys, inspections, servicing and programmes with other teams, supporting proactive solutions to minimise no-access issues. Collect, scrutinise and update asset management, housing and financial management systems, ensuring documentation and service records are accurate and complete. Monitor assigned tasks and maintain a proactive approach to meeting internal and external customer requests right first time. Support the Asset team in developing processes and software to improve efficiency and provide assurance. Contribute to the operational plan and the development of an outstanding service aligned to Torus' vision and values. Champion change, innovation, continuous improvement, value for money and risk management. Take personal responsibility for ongoing personal and professional development. Contribute positively to a team culture based on trust, mutual respect, integrity, accountability and collaboration. Build strong working relationships with internal and external stakeholders based on trust, respect and understanding. Engage effectively with colleagues, customers, tenants, board members and partners to support service delivery and confidence in the maintenance and compliance function. Comply with all relevant policies, procedures, regulations and legislation. Deliver services within the corporate risk management framework, supporting risk identification, assessment and control activity. Maintain robust governance and financial compliance practices to support compliant operations. If you are interested in the above role please give me a call on (phone number removed) or email your CV to (url removed) INDC
Housing Manager We are seeking an experienced Housing Manager to oversee accommodation services provided by LHG (London Hotels Group) Housing Section. You will be responsible for managing one of our housing complexes in Greater London, maintaining regular contact with council guests, addressing complaints and health and safety matters, and coordinating property repairs and maintenance. You will work with clients including people experiencing homelessness, minority groups, and people with disabilities, while line-managing housing officers, cleaning staff, and maintenance teams. Responsibilities As a Housing Manager, your main responsibilities will include: Managing a temporary accommodation housing site Implementing and maintaining company standards and policies Managing breaches of company rules and regulations Ensuring health and safety audits and fire risk assessments are completed and acted upon Keeping site certifications up to date, including gas, electrical, and TV licences Providing regular health and safety and fire training for staff Maintaining site properties through inspections and repairs Managing reception, housekeeping, and maintenance staff Recruiting, training, supervising, and monitoring staff workloads Managing unauthorised occupiers and challenging guest situations Investigating and responding to client complaints Maintaining records and preparing reports Submitting relevant reports to Head Office Liaising with local authorities and welfare organisations, including social workers Building positive relationships within the community Identifying housing needs Skills Strong teamwork, interpersonal, and organisational skills Sensitivity and empathy An interest in working with diverse social groups Excellent written and verbal communication skills A customer-focused approach Strong negotiation and influencing skills Leadership skills The ability to adapt to changing situations Self-motivation and resilience Problem-solving skills Sound judgement and the ability to use initiative when making decisions The ability to work under pressure and meet deadlines Good IT skills Experience in the hotel or hospitality sector is desirable
Aug 12, 2026
Full time
Housing Manager We are seeking an experienced Housing Manager to oversee accommodation services provided by LHG (London Hotels Group) Housing Section. You will be responsible for managing one of our housing complexes in Greater London, maintaining regular contact with council guests, addressing complaints and health and safety matters, and coordinating property repairs and maintenance. You will work with clients including people experiencing homelessness, minority groups, and people with disabilities, while line-managing housing officers, cleaning staff, and maintenance teams. Responsibilities As a Housing Manager, your main responsibilities will include: Managing a temporary accommodation housing site Implementing and maintaining company standards and policies Managing breaches of company rules and regulations Ensuring health and safety audits and fire risk assessments are completed and acted upon Keeping site certifications up to date, including gas, electrical, and TV licences Providing regular health and safety and fire training for staff Maintaining site properties through inspections and repairs Managing reception, housekeeping, and maintenance staff Recruiting, training, supervising, and monitoring staff workloads Managing unauthorised occupiers and challenging guest situations Investigating and responding to client complaints Maintaining records and preparing reports Submitting relevant reports to Head Office Liaising with local authorities and welfare organisations, including social workers Building positive relationships within the community Identifying housing needs Skills Strong teamwork, interpersonal, and organisational skills Sensitivity and empathy An interest in working with diverse social groups Excellent written and verbal communication skills A customer-focused approach Strong negotiation and influencing skills Leadership skills The ability to adapt to changing situations Self-motivation and resilience Problem-solving skills Sound judgement and the ability to use initiative when making decisions The ability to work under pressure and meet deadlines Good IT skills Experience in the hotel or hospitality sector is desirable
About The Role What you can expect from us We offer a competitive salary of £43,900 per annum 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are currently recruiting for a Compliance Officer Domestic Heating and Hot Water to join our team on a 12 month fixed term contract to provide maternity cover. This is a Hybrid role, with office based working on Mondays and Tuesdays in Accrington and the option to work from home for the remainder of the week. The purpose of this role is to deliver effective management of Gas Safety and heating compliance across the Onward and CPS portfolios in accordance with regulatory undertakings to ensure Onward is fully compliant and reduces any residual risk to customers, colleagues and third parties and to provide technical support for all associated workstreams to all Onward departments. Key Responsibilities Servicing, Testing and Inspection Ensure that all domestic Gas and other heating servicing, testing and inspection processes are carried out correctly, remedial/follow on works are undertaken on a risk basis, that the service, testing and inspection process is fit for purpose and that the records and certification is appropriately recorded, validated and current. Contract Management Ensure effective management and administration of domestic heating contracts, set and deliver performance standards, monitor progress and resolve issues, financial control including setting and monitoring of relevant budgets. Data Management Ensure up to date information relating to relevant statutory and Onward heating and hot water Compliance risks including ensuring the operation and development of appropriate data management systems accurately recording all testing, inspection, and remedial works. Performance Measurement Support the development and application of associated strategy and policy and translate strategy, policy and procedures relating to Domestic Gas and other heating and hot water into objectives, KPIs, management information, and assist in production of report to Boards and Committees. Collaborative Working Provide support and guidance to Onward in the development of Landlord Compliance risk reduction strategy and procurement strategy, lead on procurement and investment that mitigates risk and work closely with all departments in relation to compliance safety across relevant workstreams. Health and Safety Take overall health and safety responsibility and compliance with legislative requirements for all investment activities within the region, to include delivery of a comprehensive programme of training in relation to domestic gas and other domestic heating and hot water. Skills and Experience Essential Knowledge of Core Housing Systems, Business Planning and Asset Management systems. Track record of managing Gas or other compliance safety and maintenance programmes. Experience of successfully delivering a similar role within another organisation with experience of leading a team to high level performance Excellent communication skills (written and verbal). Knowledge of construction procurement routes, contracts and their effective administration, commercial understanding of value for money drivers in construction. Knowledge and understanding of the requirements of Construction (Design and Management) Regulations 2015. Knowledge and awareness of related housing regulations/ law. Experience of interpreting complex data and using it to monitor performance through regular reporting and inform decisions. Desirable IT skills - Microsoft office to Intermediate level. Financial monitoring and budgeting experience for a similar activity function. Qualifications Relevant qualification or working to: Level 4 VRQ in Gas Safety Management in Social Housing or similar About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 11, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £43,900 per annum 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are currently recruiting for a Compliance Officer Domestic Heating and Hot Water to join our team on a 12 month fixed term contract to provide maternity cover. This is a Hybrid role, with office based working on Mondays and Tuesdays in Accrington and the option to work from home for the remainder of the week. The purpose of this role is to deliver effective management of Gas Safety and heating compliance across the Onward and CPS portfolios in accordance with regulatory undertakings to ensure Onward is fully compliant and reduces any residual risk to customers, colleagues and third parties and to provide technical support for all associated workstreams to all Onward departments. Key Responsibilities Servicing, Testing and Inspection Ensure that all domestic Gas and other heating servicing, testing and inspection processes are carried out correctly, remedial/follow on works are undertaken on a risk basis, that the service, testing and inspection process is fit for purpose and that the records and certification is appropriately recorded, validated and current. Contract Management Ensure effective management and administration of domestic heating contracts, set and deliver performance standards, monitor progress and resolve issues, financial control including setting and monitoring of relevant budgets. Data Management Ensure up to date information relating to relevant statutory and Onward heating and hot water Compliance risks including ensuring the operation and development of appropriate data management systems accurately recording all testing, inspection, and remedial works. Performance Measurement Support the development and application of associated strategy and policy and translate strategy, policy and procedures relating to Domestic Gas and other heating and hot water into objectives, KPIs, management information, and assist in production of report to Boards and Committees. Collaborative Working Provide support and guidance to Onward in the development of Landlord Compliance risk reduction strategy and procurement strategy, lead on procurement and investment that mitigates risk and work closely with all departments in relation to compliance safety across relevant workstreams. Health and Safety Take overall health and safety responsibility and compliance with legislative requirements for all investment activities within the region, to include delivery of a comprehensive programme of training in relation to domestic gas and other domestic heating and hot water. Skills and Experience Essential Knowledge of Core Housing Systems, Business Planning and Asset Management systems. Track record of managing Gas or other compliance safety and maintenance programmes. Experience of successfully delivering a similar role within another organisation with experience of leading a team to high level performance Excellent communication skills (written and verbal). Knowledge of construction procurement routes, contracts and their effective administration, commercial understanding of value for money drivers in construction. Knowledge and understanding of the requirements of Construction (Design and Management) Regulations 2015. Knowledge and awareness of related housing regulations/ law. Experience of interpreting complex data and using it to monitor performance through regular reporting and inform decisions. Desirable IT skills - Microsoft office to Intermediate level. Financial monitoring and budgeting experience for a similar activity function. Qualifications Relevant qualification or working to: Level 4 VRQ in Gas Safety Management in Social Housing or similar About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Vivid's client in the South East is currently looking for an experienced Housing Triage Officer for a minimum of 6 months, on a rolling contract or with the possibillity to go temp to perm. - Housing Triage Officer - South East - 6 months - 20 - 25 per hour - Start ASAP The Housing Triage Officer will assess complex housing applications in line with the Housing Act legislation. Ideal candidates will demonstrate the following: Knowledge of the relevant legislation relating to homelessness and housing need, with particular knowledge of the Housing Act 1996 part VII and the Homeless Reduction Act 2017. Understanding the Allocations Policy Working experience in the assessment of more complex homeless applications for persons who present themselves Demonstrable experience of making recommendations and decisions under the relevant housing legislation. Able to work in a fast paced environment
Aug 11, 2026
Contractor
Vivid's client in the South East is currently looking for an experienced Housing Triage Officer for a minimum of 6 months, on a rolling contract or with the possibillity to go temp to perm. - Housing Triage Officer - South East - 6 months - 20 - 25 per hour - Start ASAP The Housing Triage Officer will assess complex housing applications in line with the Housing Act legislation. Ideal candidates will demonstrate the following: Knowledge of the relevant legislation relating to homelessness and housing need, with particular knowledge of the Housing Act 1996 part VII and the Homeless Reduction Act 2017. Understanding the Allocations Policy Working experience in the assessment of more complex homeless applications for persons who present themselves Demonstrable experience of making recommendations and decisions under the relevant housing legislation. Able to work in a fast paced environment
Social Housing Complaints Officer Remote working 8 week contract (potential for further extension) 37.5 hours per week £16.41 per hour plus holiday or £21.35 per hour Umbrella As a Housing Complaints Officer you will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders. You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders You must have previous experience of dealing with Social Housing Complaints for this role For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed)
Aug 11, 2026
Contractor
Social Housing Complaints Officer Remote working 8 week contract (potential for further extension) 37.5 hours per week £16.41 per hour plus holiday or £21.35 per hour Umbrella As a Housing Complaints Officer you will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders. You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders You must have previous experience of dealing with Social Housing Complaints for this role For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed)
As a Housing Options Officer , you will assess housing needs, provide comprehensive housing advice, and work with customers to identify realistic housing options . You will have a key role in preventing homelessness by developing personalised housing plans and working collaboratively with internal departments and external partners. Key Responsibilities Interview and assess customers seeking housing assistance. Provide high-quality housing advice in line with current housing legislation and best practice. Carry out homelessness assessments and make statutory decisions. Develop and review Personalised Housing Plans with customers. Negotiate with landlords, housing providers, and partner agencies to prevent homelessness wherever possible. Manage a varied caseload, ensuring accurate records and timely case management. Work closely with social services, support agencies, registered providers, and voluntary organisations. Ensure all decisions are lawful, evidence-based, and customer-focused. Contribute to safeguarding responsibilities and identify vulnerable customers requiring additional support. Maintain up-to-date knowledge of housing legislation, welfare reform, and local housing initiatives. About You Experience working in housing options, homelessness, housing management, or a related service. A sound understanding of homelessness legislation, including the Homelessness Reduction Act 2017. Excellent interviewing, negotiation, and problem-solving skills. Strong communication skills with the ability to build positive relationships with customers and partner organisations. The ability to manage competing priorities while maintaining high standards of customer service. Experience maintaining accurate case records and preparing written decisions. Confidence using case management systems and Microsoft Office applications. A commitment to equality, diversity, inclusion, and safeguarding. If you have the relevant skills then please apply today!
Aug 11, 2026
Seasonal
As a Housing Options Officer , you will assess housing needs, provide comprehensive housing advice, and work with customers to identify realistic housing options . You will have a key role in preventing homelessness by developing personalised housing plans and working collaboratively with internal departments and external partners. Key Responsibilities Interview and assess customers seeking housing assistance. Provide high-quality housing advice in line with current housing legislation and best practice. Carry out homelessness assessments and make statutory decisions. Develop and review Personalised Housing Plans with customers. Negotiate with landlords, housing providers, and partner agencies to prevent homelessness wherever possible. Manage a varied caseload, ensuring accurate records and timely case management. Work closely with social services, support agencies, registered providers, and voluntary organisations. Ensure all decisions are lawful, evidence-based, and customer-focused. Contribute to safeguarding responsibilities and identify vulnerable customers requiring additional support. Maintain up-to-date knowledge of housing legislation, welfare reform, and local housing initiatives. About You Experience working in housing options, homelessness, housing management, or a related service. A sound understanding of homelessness legislation, including the Homelessness Reduction Act 2017. Excellent interviewing, negotiation, and problem-solving skills. Strong communication skills with the ability to build positive relationships with customers and partner organisations. The ability to manage competing priorities while maintaining high standards of customer service. Experience maintaining accurate case records and preparing written decisions. Confidence using case management systems and Microsoft Office applications. A commitment to equality, diversity, inclusion, and safeguarding. If you have the relevant skills then please apply today!
Role : Compliance Coordinator Location : Working onsite, Forward Drive, Harrow, Middlesex, HA3 8NT Pay : 18.22 per hour PAYE or 23.71 per hour Umbrella Contract : Ongoing temporary assignment The London Borough of Harrow is seeking a proactive and detail driven Compliance Coordinator to support the Housing & Regeneration division. This onsite role is ideal for someone who thrives in a structured environment, enjoys coordinating compliance activity, and is confident working with multiple stakeholders across a busy service. About the Role: As a Compliance Coordinator, you will play a key part in ensuring that housing related compliance processes are delivered accurately, efficiently, and in line with statutory and organisational requirements. You'll support officers, maintain essential records, and help keep the division running smoothly. Key Responsibilities: Compliance monitoring - Support the coordination of compliance checks across Housing & Regeneration. Data management - Maintain accurate records, logs, and compliance documentation. Reporting - Assist with preparing reports, summaries, and updates for managers and stakeholders. Stakeholder coordination - Liaise with internal teams, contractors, and external partners to ensure compliance actions are completed. Administrative support - Provide general administrative and organisational support to the wider team. Skills & Experience Required: Experience in compliance or coordination within housing, regeneration, or a similar regulatory environment. Strong organisational skills with excellent attention to detail. Confidence working onsite in a fast paced local authority setting. Good communication skills and ability to work with multiple stakeholders. About Us: For nearly 60 years, Pertemps Recruitment Partnership has excelled in providing both permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For, we pride ourselves on delivering personalized recruitment services. As an accredited 'Investor in People,' we focus on nurturing career progression and long-term relationships with our employees. Harrow Council stands as one of London's most diverse and culturally vibrant boroughs, ranking 12th largest in the city. Located just 10 miles from the heart of London, Harrow offers excellent transport connections via the Metropolitan Line, Watford DC Line, and national rail-providing easy access to the M1, M25, and A406. Important Information: Please note that the personal information you provide may be shared with Cifas to prevent fraud and other unlawful conduct. If misconduct is identified, this may result in the denial of services or employment. Your personal details will also be used to verify your identity. For more information about how your data is handled and your rights, please visit (url removed).
Aug 11, 2026
Seasonal
Role : Compliance Coordinator Location : Working onsite, Forward Drive, Harrow, Middlesex, HA3 8NT Pay : 18.22 per hour PAYE or 23.71 per hour Umbrella Contract : Ongoing temporary assignment The London Borough of Harrow is seeking a proactive and detail driven Compliance Coordinator to support the Housing & Regeneration division. This onsite role is ideal for someone who thrives in a structured environment, enjoys coordinating compliance activity, and is confident working with multiple stakeholders across a busy service. About the Role: As a Compliance Coordinator, you will play a key part in ensuring that housing related compliance processes are delivered accurately, efficiently, and in line with statutory and organisational requirements. You'll support officers, maintain essential records, and help keep the division running smoothly. Key Responsibilities: Compliance monitoring - Support the coordination of compliance checks across Housing & Regeneration. Data management - Maintain accurate records, logs, and compliance documentation. Reporting - Assist with preparing reports, summaries, and updates for managers and stakeholders. Stakeholder coordination - Liaise with internal teams, contractors, and external partners to ensure compliance actions are completed. Administrative support - Provide general administrative and organisational support to the wider team. Skills & Experience Required: Experience in compliance or coordination within housing, regeneration, or a similar regulatory environment. Strong organisational skills with excellent attention to detail. Confidence working onsite in a fast paced local authority setting. Good communication skills and ability to work with multiple stakeholders. About Us: For nearly 60 years, Pertemps Recruitment Partnership has excelled in providing both permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For, we pride ourselves on delivering personalized recruitment services. As an accredited 'Investor in People,' we focus on nurturing career progression and long-term relationships with our employees. Harrow Council stands as one of London's most diverse and culturally vibrant boroughs, ranking 12th largest in the city. Located just 10 miles from the heart of London, Harrow offers excellent transport connections via the Metropolitan Line, Watford DC Line, and national rail-providing easy access to the M1, M25, and A406. Important Information: Please note that the personal information you provide may be shared with Cifas to prevent fraud and other unlawful conduct. If misconduct is identified, this may result in the denial of services or employment. Your personal details will also be used to verify your identity. For more information about how your data is handled and your rights, please visit (url removed).
Technical Support Officer - Housing Services Employer: Hackney Council Service: Building Maintenance & Estate Environment (Responsive Repairs) PAY: 172.37 A Day PAYE / 232.28 Start: ASAP Location: Hackney E8 About the Role The London Borough of Hackney is seeking a proactive, resident-focused Technical Support Officer to join our responsive repairs team. In this role, you will help maintain a portfolio of approximately 5,000 social housing units, including estate environs and leaseholder liabilities. You will play a crucial part in investigating defects, specifying remedial works, overseeing contractor progress, and ensuring high-quality, compliant repair outcomes for our residents. Key Responsibilities Surveys & Inspections: Conduct property inspections to identify technical defects (such as dampness), specify repair works, produce accurate estimates, and plan maintenance programmes. Contractor & Project Oversight: Monitor work carried out by contractors and the Direct Labour Organisation (DLO), performing post-inspections to ensure quality, health and safety compliance, and minimal disruption to residents. Resident & Stakeholder Engagement: Serve as a clear, empathetic point of contact for residents. Manage complaints, answer enquiries from Councillors and the public, and attend Area Panels or public forums. Service Delivery: Support the Repairs Call Centre on a duty rota basis, coordinate the "repairs journey" from start to finish, and assist with Section 20 leaseholder consultation processes. Compliance & Administration: Maintain repairs histories, manage process controls and budgets, and adhere to Health & Safety legislation, CDM 2015 regulations, and Council policies. Key Requirements Experience & Qualifications Building-related qualification (HND/HNC) or equivalent experience gained in a similar building maintenance role. Demonstrated experience working within a diverse community, liaising with tenants, leaseholders, contractors, and internal teams. Experience in conducting property inspections, writing defect specifications, and preparing estimates. Skills & Knowledge Deep technical knowledge of construction details and defect pathology across domestic dwellings, including high-rise developments. Solid understanding of Health & Safety regulations, including CDM 2015. Knowledge of Disrepair, EPA, Party Wall legislation, or Section 20 consultation is highly desirable. Proficiency in applying Schedule of Rates, recording payments, and using spreadsheets/databases. Strong communication, negotiation, and presentation skills. Flexibility to attend evening meetings when required. Desirable: Full UK driving licence and access to a personal vehicle for site visits. Our Values & Culture At Hackney, we aim to build a place that celebrates diversity and ensures everyone feels valued, included, and involved. We look for candidates who embody our core values: Proud, Ambitious, Pioneering, Open, Proactive, and Inclusive Resident-Centric: Committed to delivering excellent customer service with empathy and clarity. Accountable & Safe: Dedicated to health and safety, zero tolerance for discrimination, and taking ownership of projects from start to finish. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Aug 11, 2026
Seasonal
Technical Support Officer - Housing Services Employer: Hackney Council Service: Building Maintenance & Estate Environment (Responsive Repairs) PAY: 172.37 A Day PAYE / 232.28 Start: ASAP Location: Hackney E8 About the Role The London Borough of Hackney is seeking a proactive, resident-focused Technical Support Officer to join our responsive repairs team. In this role, you will help maintain a portfolio of approximately 5,000 social housing units, including estate environs and leaseholder liabilities. You will play a crucial part in investigating defects, specifying remedial works, overseeing contractor progress, and ensuring high-quality, compliant repair outcomes for our residents. Key Responsibilities Surveys & Inspections: Conduct property inspections to identify technical defects (such as dampness), specify repair works, produce accurate estimates, and plan maintenance programmes. Contractor & Project Oversight: Monitor work carried out by contractors and the Direct Labour Organisation (DLO), performing post-inspections to ensure quality, health and safety compliance, and minimal disruption to residents. Resident & Stakeholder Engagement: Serve as a clear, empathetic point of contact for residents. Manage complaints, answer enquiries from Councillors and the public, and attend Area Panels or public forums. Service Delivery: Support the Repairs Call Centre on a duty rota basis, coordinate the "repairs journey" from start to finish, and assist with Section 20 leaseholder consultation processes. Compliance & Administration: Maintain repairs histories, manage process controls and budgets, and adhere to Health & Safety legislation, CDM 2015 regulations, and Council policies. Key Requirements Experience & Qualifications Building-related qualification (HND/HNC) or equivalent experience gained in a similar building maintenance role. Demonstrated experience working within a diverse community, liaising with tenants, leaseholders, contractors, and internal teams. Experience in conducting property inspections, writing defect specifications, and preparing estimates. Skills & Knowledge Deep technical knowledge of construction details and defect pathology across domestic dwellings, including high-rise developments. Solid understanding of Health & Safety regulations, including CDM 2015. Knowledge of Disrepair, EPA, Party Wall legislation, or Section 20 consultation is highly desirable. Proficiency in applying Schedule of Rates, recording payments, and using spreadsheets/databases. Strong communication, negotiation, and presentation skills. Flexibility to attend evening meetings when required. Desirable: Full UK driving licence and access to a personal vehicle for site visits. Our Values & Culture At Hackney, we aim to build a place that celebrates diversity and ensures everyone feels valued, included, and involved. We look for candidates who embody our core values: Proud, Ambitious, Pioneering, Open, Proactive, and Inclusive Resident-Centric: Committed to delivering excellent customer service with empathy and clarity. Accountable & Safe: Dedicated to health and safety, zero tolerance for discrimination, and taking ownership of projects from start to finish. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Ackerman Pierce Ltd
Hammersmith And Fulham, London
We are looking for an organised, customer-focused Housing Register Officer to join our Housing Services team. This is an excellent opportunity for someone who is passionate about delivering high-quality public services and helping people access social housing. As a Housing Register Officer , you will play a key role in maintaining an accurate and fair housing register , assessing applications in accordance with housing legislation and the Council's Allocations Policy, and providing excellent advice and support to customers throughout the application process. About the RoleYou will be responsible for assessing new housing applications , reviewing existing applications, determining eligibility and priority, and ensuring applicants receive clear, timely decisions. Working closely with colleagues across Housing Services and external partner organisations, you will help ensure that social housing is allocated fairly, transparently, and in line with statutory requirements. Key Responsibilities Assess applications to join the housing register in line with housing legislation and the Council's Allocations Policy. Verify applicant information, including identity, residency, income, medical information, and housing circumstances. Determine eligibility, qualification, and priority banding based on evidence and policy. Review changes in applicants' circumstances and reassess applications where required. Communicate decisions clearly, providing advice on housing options and review rights where applicable. Maintain accurate and up-to-date records using the housing management system. Respond to enquiries from applicants, elected members, partner agencies, and other stakeholders. Work collaboratively with Housing Options, Lettings, Registered Providers, Adult and Children's Services, and other internal teams. Support the administration of choice-based lettings and nomination processes where required. Ensure compliance with data protection legislation, safeguarding responsibilities, and customer service standards. About You Experience working within housing, customer services, local government, or a similar public service environment. Knowledge of social housing allocations, housing register processes, or a willingness to develop expertise in this area. Excellent customer service and communication skills, with the ability to explain complex policies clearly and sensitively. Strong organisational skills and the ability to manage a busy workload while meeting deadlines. Good analytical and decision-making skills with excellent attention to detail. Experience interpreting policies and applying them consistently and fairly. Confidence using IT systems and Microsoft Office applications. A commitment to delivering fair, inclusive, and customer-focused services. If you have the relevant skills then please apply today!
Aug 11, 2026
Seasonal
We are looking for an organised, customer-focused Housing Register Officer to join our Housing Services team. This is an excellent opportunity for someone who is passionate about delivering high-quality public services and helping people access social housing. As a Housing Register Officer , you will play a key role in maintaining an accurate and fair housing register , assessing applications in accordance with housing legislation and the Council's Allocations Policy, and providing excellent advice and support to customers throughout the application process. About the RoleYou will be responsible for assessing new housing applications , reviewing existing applications, determining eligibility and priority, and ensuring applicants receive clear, timely decisions. Working closely with colleagues across Housing Services and external partner organisations, you will help ensure that social housing is allocated fairly, transparently, and in line with statutory requirements. Key Responsibilities Assess applications to join the housing register in line with housing legislation and the Council's Allocations Policy. Verify applicant information, including identity, residency, income, medical information, and housing circumstances. Determine eligibility, qualification, and priority banding based on evidence and policy. Review changes in applicants' circumstances and reassess applications where required. Communicate decisions clearly, providing advice on housing options and review rights where applicable. Maintain accurate and up-to-date records using the housing management system. Respond to enquiries from applicants, elected members, partner agencies, and other stakeholders. Work collaboratively with Housing Options, Lettings, Registered Providers, Adult and Children's Services, and other internal teams. Support the administration of choice-based lettings and nomination processes where required. Ensure compliance with data protection legislation, safeguarding responsibilities, and customer service standards. About You Experience working within housing, customer services, local government, or a similar public service environment. Knowledge of social housing allocations, housing register processes, or a willingness to develop expertise in this area. Excellent customer service and communication skills, with the ability to explain complex policies clearly and sensitively. Strong organisational skills and the ability to manage a busy workload while meeting deadlines. Good analytical and decision-making skills with excellent attention to detail. Experience interpreting policies and applying them consistently and fairly. Confidence using IT systems and Microsoft Office applications. A commitment to delivering fair, inclusive, and customer-focused services. If you have the relevant skills then please apply today!
Noble Recruiting is seeking two Technical Support Officers up to 12 month's contract to join our Compliance Team , supporting the delivery of statutory compliance services across a housing portfolio of over 8,900 properties This is an excellent opportunity for someone with strong IT, organisational and analytical skills who is looking to develop experience within housing, compliance, systems and data management. Whilst administration forms part of the role, this is not a purely administrative position. You will work alongside specialist compliance professionals supporting key safety compliance activities including gas, electrical, fire, asbestos, water hygiene and lift safety. Please note that this post requires the successful individual to be based on-site 3 days per week, increasing to four. Duties Include: Provide business, technical and administrative support to the Compliance Team. Schedule appointments and assist in the delivery of statutory compliance programmes. Monitor compliance systems, alerts and shared inboxes, escalating issues where appropriate. Receive, log and coordinate enquiries from residents, contractors and colleagues. Maintain accurate compliance records, certificates and documentation. Support data cleansing, validation and data quality improvement projects. Gather, analyse and map information across multiple systems. Assist with system improvements and compliance-related projects. Produce reports and management information using Microsoft Office applications. The experience you will bring: Highly organised with excellent attention to detail. Comfortable working with large volumes of data and information. Quick to learn new systems and processes. A confident communicator with strong customer service skills. Able to prioritise a varied workload and meet deadlines. Proactive, adaptable and keen to learn. Competent in Microsoft Outlook, Word and Excel. A team player with a positive and can-do attitude. A degree in Business, IT, Data Analytics or a related discipline would be advantageous but is not essential. Applications are welcomed from candidates with relevant skills and experience. Selection Process Due to the anticipated volume of applications, shortlisted candidates will be required to complete a pre-interview assessment designed to evaluate: Data accuracy and attention to detail IT and Excel skills Prioritisation and organisational ability Written communication skills Problem-solving and learning agility Important Notice Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer. With over 17 years of industry experience, we specialise in permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy on our website. Application Status : Due to the high volume of applications received, if you do not hear from us within 14 days , your application has unfortunately not been successful on this occasion.
Aug 11, 2026
Contractor
Noble Recruiting is seeking two Technical Support Officers up to 12 month's contract to join our Compliance Team , supporting the delivery of statutory compliance services across a housing portfolio of over 8,900 properties This is an excellent opportunity for someone with strong IT, organisational and analytical skills who is looking to develop experience within housing, compliance, systems and data management. Whilst administration forms part of the role, this is not a purely administrative position. You will work alongside specialist compliance professionals supporting key safety compliance activities including gas, electrical, fire, asbestos, water hygiene and lift safety. Please note that this post requires the successful individual to be based on-site 3 days per week, increasing to four. Duties Include: Provide business, technical and administrative support to the Compliance Team. Schedule appointments and assist in the delivery of statutory compliance programmes. Monitor compliance systems, alerts and shared inboxes, escalating issues where appropriate. Receive, log and coordinate enquiries from residents, contractors and colleagues. Maintain accurate compliance records, certificates and documentation. Support data cleansing, validation and data quality improvement projects. Gather, analyse and map information across multiple systems. Assist with system improvements and compliance-related projects. Produce reports and management information using Microsoft Office applications. The experience you will bring: Highly organised with excellent attention to detail. Comfortable working with large volumes of data and information. Quick to learn new systems and processes. A confident communicator with strong customer service skills. Able to prioritise a varied workload and meet deadlines. Proactive, adaptable and keen to learn. Competent in Microsoft Outlook, Word and Excel. A team player with a positive and can-do attitude. A degree in Business, IT, Data Analytics or a related discipline would be advantageous but is not essential. Applications are welcomed from candidates with relevant skills and experience. Selection Process Due to the anticipated volume of applications, shortlisted candidates will be required to complete a pre-interview assessment designed to evaluate: Data accuracy and attention to detail IT and Excel skills Prioritisation and organisational ability Written communication skills Problem-solving and learning agility Important Notice Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer. With over 17 years of industry experience, we specialise in permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy on our website. Application Status : Due to the high volume of applications received, if you do not hear from us within 14 days , your application has unfortunately not been successful on this occasion.
Eden Brown are seeking a highly experienced Housing Officer on a 2 month contract situated in Manchester The role as Housing Officer will involve full time office work - No hybrid option As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.
Aug 11, 2026
Seasonal
Eden Brown are seeking a highly experienced Housing Officer on a 2 month contract situated in Manchester The role as Housing Officer will involve full time office work - No hybrid option As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.
Role Overview Currently recruiting for a Housing Enforcement Officer to join a proactive Local Authority team in Grimsby. This is a key role focused on improving housing standards, protecting public health, and ensuring compliance with housing legislation across a diverse property portfolio. Key Responsibilities Investigate complaints relating to poor housing conditions across various property types, including HMOs and mobile homes Carry out inspections using the Housing Health and Safety Rating System (HHSRS) to identify and assess hazards Prepare detailed schedules of works, reports, notices, and correspondence to address identified issues Take appropriate informal or formal enforcement action, including serving statutory notices and supporting prosecutions Monitor properties to ensure compliance and that hazards are reduced to acceptable levels Inspect and assess licensed properties and HMOs, including suitability for licensing and compliance with licence conditions Identify and investigate unlicensed properties where required Take action on properties posing risks to public health or safety, including those with unauthorised access Gather and manage evidence in line with the Police and Criminal Evidence Act 1984 (PACE) Referral Reward OnRecruit is offering 250 for every successful candidate referral. If you know someone suitable for this role, refer them and receive a reward for each successful placement. How to Apply If you are interested in this opportunity, please apply below and we will be in touch.
Aug 11, 2026
Contractor
Role Overview Currently recruiting for a Housing Enforcement Officer to join a proactive Local Authority team in Grimsby. This is a key role focused on improving housing standards, protecting public health, and ensuring compliance with housing legislation across a diverse property portfolio. Key Responsibilities Investigate complaints relating to poor housing conditions across various property types, including HMOs and mobile homes Carry out inspections using the Housing Health and Safety Rating System (HHSRS) to identify and assess hazards Prepare detailed schedules of works, reports, notices, and correspondence to address identified issues Take appropriate informal or formal enforcement action, including serving statutory notices and supporting prosecutions Monitor properties to ensure compliance and that hazards are reduced to acceptable levels Inspect and assess licensed properties and HMOs, including suitability for licensing and compliance with licence conditions Identify and investigate unlicensed properties where required Take action on properties posing risks to public health or safety, including those with unauthorised access Gather and manage evidence in line with the Police and Criminal Evidence Act 1984 (PACE) Referral Reward OnRecruit is offering 250 for every successful candidate referral. If you know someone suitable for this role, refer them and receive a reward for each successful placement. How to Apply If you are interested in this opportunity, please apply below and we will be in touch.
