The Recruitment Solution have a new and exciting opportunity for a Local Business Development Manager, to sell passenger cars and LCV's to corporate clients and local businesses based within the North London area. This role offers a fantastic OTE of £50,000+ Monday to Friday. Also a company car and a host of industry leading benefits. Our client, are a well respected dealer group with a number of dealerships across the South East Region. They are a forward thinking dealer group who provide both cars and commercial vehicle services for different manufacturers and are continually looking for opportunities to grow and expand. Local Business Development Manager Responsibilities Identifying new sales opportunities through effective research and marketing Developing existing business through effective account management Customer relationship management Diary management and sales planning Maintain and develop product knowledge Commercial Awareness Proactively approaching corporate clients face to face to generate new business Meeting set Objectives •Developing new and existing business opportunities within a specified geographical area; •Promoting brand products and services, to surpass monthly, quarterly and annual targets; •Accurately and efficiently using a bespoke customer relationship management system; Local Business Development Manager Skills: Presentation and negotiation skills Proven ability to develop new business and long term relationships, effective prospecting will be a big requirement Business to Business Sales experience Motor Trade experience LCV experience would be an advantage Positive can do attitude Highly driven and customer focuses To find out more or to apply for this vacancy you can email (url removed) or call Daniel Walton on (phone number removed) or directly on (phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Car Sales Executive, Car Sales person, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STM Automotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit Technician. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Aug 19, 2026
Full time
The Recruitment Solution have a new and exciting opportunity for a Local Business Development Manager, to sell passenger cars and LCV's to corporate clients and local businesses based within the North London area. This role offers a fantastic OTE of £50,000+ Monday to Friday. Also a company car and a host of industry leading benefits. Our client, are a well respected dealer group with a number of dealerships across the South East Region. They are a forward thinking dealer group who provide both cars and commercial vehicle services for different manufacturers and are continually looking for opportunities to grow and expand. Local Business Development Manager Responsibilities Identifying new sales opportunities through effective research and marketing Developing existing business through effective account management Customer relationship management Diary management and sales planning Maintain and develop product knowledge Commercial Awareness Proactively approaching corporate clients face to face to generate new business Meeting set Objectives •Developing new and existing business opportunities within a specified geographical area; •Promoting brand products and services, to surpass monthly, quarterly and annual targets; •Accurately and efficiently using a bespoke customer relationship management system; Local Business Development Manager Skills: Presentation and negotiation skills Proven ability to develop new business and long term relationships, effective prospecting will be a big requirement Business to Business Sales experience Motor Trade experience LCV experience would be an advantage Positive can do attitude Highly driven and customer focuses To find out more or to apply for this vacancy you can email (url removed) or call Daniel Walton on (phone number removed) or directly on (phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Car Sales Executive, Car Sales person, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STM Automotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit Technician. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Service Advisor Franchised Motor Dealership - Yeovil This is a customer focused role. You will be providing a professional service to customers whilst their vehicle is with us, and tracking its progress through our workshops. Liaising with colleagues within the workshop and parts department click apply for full job details
Aug 19, 2026
Full time
Service Advisor Franchised Motor Dealership - Yeovil This is a customer focused role. You will be providing a professional service to customers whilst their vehicle is with us, and tracking its progress through our workshops. Liaising with colleagues within the workshop and parts department click apply for full job details
French Speaking Contact Centre Advisor Salary: 28,957 per annum + monthly financial incentives including lunch card worth 2,772 per annum and an impressive range of premium benefits Hours: Shifts operate between 07:00 and 22:00, Monday to Sunday . Prime Central London location Luxury Hospitality Brand High-End Clientele Are you a fluent French speaker with a passion for delivering exceptional service? Join a world-renowned luxury hospitality business , trusted by high?net?worth individuals across the globe, as a French Speaking Contact Centre Advisor within their corporate contact centre team. This is your chance to represent a prestigious brand known for excellence, personal service, and unforgettable guest experiences. Why You'll Love This Role As a French Speaking Contact Centre Advisor, you'll be part of a high-performing team dedicated to supporting clients with bookings and bespoke enquiries. Working in a professional, fast-paced contact centre environment , you'll be the first point of contact for VIP clients seeking a seamless, luxury hospitality experiences. What You'll Be Doing Every day brings something new. In this role, you will: Handle incoming telephone and email enquiries from clients Process bookings accurately while delivering exceptional service tailored to client needs Provide expert knowledge and guidance to clients Liaise with internal departments to manage special requests and ensure a flawless client journey Work in a fast-paced, dynamic contact centre environment where multitasking and prioritisation are key Embody the brand's core values Who we're looking for A native French speaker or fluent in French, both written and verbal You must also be fluent in written and verbal English Have the ability to deliver exceptional service with warmth, charm, and professionalism Can thrive in a high-performance contact centre environment Be adaptable, organised, and passionate about providing luxury client experiences Ideally you should be used to working for a luxury brand with high net worth individuals Apply today and become part of something exceptional. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Aug 19, 2026
Full time
French Speaking Contact Centre Advisor Salary: 28,957 per annum + monthly financial incentives including lunch card worth 2,772 per annum and an impressive range of premium benefits Hours: Shifts operate between 07:00 and 22:00, Monday to Sunday . Prime Central London location Luxury Hospitality Brand High-End Clientele Are you a fluent French speaker with a passion for delivering exceptional service? Join a world-renowned luxury hospitality business , trusted by high?net?worth individuals across the globe, as a French Speaking Contact Centre Advisor within their corporate contact centre team. This is your chance to represent a prestigious brand known for excellence, personal service, and unforgettable guest experiences. Why You'll Love This Role As a French Speaking Contact Centre Advisor, you'll be part of a high-performing team dedicated to supporting clients with bookings and bespoke enquiries. Working in a professional, fast-paced contact centre environment , you'll be the first point of contact for VIP clients seeking a seamless, luxury hospitality experiences. What You'll Be Doing Every day brings something new. In this role, you will: Handle incoming telephone and email enquiries from clients Process bookings accurately while delivering exceptional service tailored to client needs Provide expert knowledge and guidance to clients Liaise with internal departments to manage special requests and ensure a flawless client journey Work in a fast-paced, dynamic contact centre environment where multitasking and prioritisation are key Embody the brand's core values Who we're looking for A native French speaker or fluent in French, both written and verbal You must also be fluent in written and verbal English Have the ability to deliver exceptional service with warmth, charm, and professionalism Can thrive in a high-performance contact centre environment Be adaptable, organised, and passionate about providing luxury client experiences Ideally you should be used to working for a luxury brand with high net worth individuals Apply today and become part of something exceptional. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
We are recruiting on behalf of our client, a reputable automotive organisation based in Eastbourne, East Sussex, for the position of Service Advisor. This vacancy offers an excellent opportunity for experienced motor trade professionals seeking career progression within a well-established dealership. Key benefits: Basic salary up to 32,000 plus bonus incentives Monday to Friday working hours, 08:00 - 17:30 No weekends required, with optional Saturday shifts Full manufacturer and dealer-specific training programmes Clear career development and promotion pathways On-site parking, employee discounts, and subsidised vehicle purchase plans Industry-leading bonus scheme with realistic OTE of 40,000 - 41,000 Duties as a Service Advisor: Attending to customers during vehicle drop-off and collection, ensuring high levels of customer service Accurately recording customer requests and communicating them effectively to the workshop team Providing regular updates to customers regarding vehicle progress throughout the day Costing additional work required and obtaining customer approval for extra repairs Preparing and presenting customer invoices and relevant paperwork Explaining work undertaken clearly to customers Promoting service products including service plans and extended warranties Managing customer appointments and prioritising workload efficiently Requirements: Prior experience as an automotive Service Advisor in a main dealer environment Knowledge of Pinnacle DMS is preferred but not essential, as training will be provided Excellent customer service and communication skills IT literacy and organisation skills Ability to upsell and maximise workshop revenue Focused on customer satisfaction Full UK Driving Licence, ideally clean Ability to work in a fast-paced, professional environment This Service Advisor role is ideal for skilled professionals looking for a dynamic working environment with attractive earning potential and clear career advancement opportunities. If you possess the relevant experience and are eager to join a reputable dealership, we encourage you to apply. Contact Rhys Woods, Automotive Recruitment Specialist at Perfect Placement covering Eastbourne and East Sussex today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
Aug 19, 2026
Full time
We are recruiting on behalf of our client, a reputable automotive organisation based in Eastbourne, East Sussex, for the position of Service Advisor. This vacancy offers an excellent opportunity for experienced motor trade professionals seeking career progression within a well-established dealership. Key benefits: Basic salary up to 32,000 plus bonus incentives Monday to Friday working hours, 08:00 - 17:30 No weekends required, with optional Saturday shifts Full manufacturer and dealer-specific training programmes Clear career development and promotion pathways On-site parking, employee discounts, and subsidised vehicle purchase plans Industry-leading bonus scheme with realistic OTE of 40,000 - 41,000 Duties as a Service Advisor: Attending to customers during vehicle drop-off and collection, ensuring high levels of customer service Accurately recording customer requests and communicating them effectively to the workshop team Providing regular updates to customers regarding vehicle progress throughout the day Costing additional work required and obtaining customer approval for extra repairs Preparing and presenting customer invoices and relevant paperwork Explaining work undertaken clearly to customers Promoting service products including service plans and extended warranties Managing customer appointments and prioritising workload efficiently Requirements: Prior experience as an automotive Service Advisor in a main dealer environment Knowledge of Pinnacle DMS is preferred but not essential, as training will be provided Excellent customer service and communication skills IT literacy and organisation skills Ability to upsell and maximise workshop revenue Focused on customer satisfaction Full UK Driving Licence, ideally clean Ability to work in a fast-paced, professional environment This Service Advisor role is ideal for skilled professionals looking for a dynamic working environment with attractive earning potential and clear career advancement opportunities. If you possess the relevant experience and are eager to join a reputable dealership, we encourage you to apply. Contact Rhys Woods, Automotive Recruitment Specialist at Perfect Placement covering Eastbourne and East Sussex today to discover more about this fantastic Service Advisor opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
Customer Service Advisor Coalville, Leicestershire (LE67) £30,000 - £33,000 (Depending on experience) Full-Time, Permanent We are working with a well-established international business based in Coalville. They are currently expanding their team due to a steady increase in demand and are looking for someone reliable and customer-focused to join their Customer Service & Sales Support department. Reporting straight to the Sales Director, you will look after a specific portfolio of customer accounts. This isn t a standard call-centre role; it s a mix of account management, customer support, and essential day-to-day administration. What You ll Be Doing: Keeping on top of a shared customer inbox and replying to queries efficiently. Coordinating product samples for clients and putting together competitive quotes. Handing warm leads and successful quotes over to the internal sales team. Keeping the CRM/database accurate and up to date. Monitoring stock levels and pulling together basic reports for senior management. Pitching in to help the wider team when things get busy. What We Are Looking For: Experience: A solid background in administration or customer service, ideally from a fast-paced environment. Skills: Excellent communication skills, great attention to detail, and a comfortable working knowledge of CRMs/databases. Attitude: A genuine team player who adapts well to change and takes pride in looking after customers. If you have the right experience and want to join a stable business that genuinely treats its staff well, please apply with your CV today.
Aug 19, 2026
Full time
Customer Service Advisor Coalville, Leicestershire (LE67) £30,000 - £33,000 (Depending on experience) Full-Time, Permanent We are working with a well-established international business based in Coalville. They are currently expanding their team due to a steady increase in demand and are looking for someone reliable and customer-focused to join their Customer Service & Sales Support department. Reporting straight to the Sales Director, you will look after a specific portfolio of customer accounts. This isn t a standard call-centre role; it s a mix of account management, customer support, and essential day-to-day administration. What You ll Be Doing: Keeping on top of a shared customer inbox and replying to queries efficiently. Coordinating product samples for clients and putting together competitive quotes. Handing warm leads and successful quotes over to the internal sales team. Keeping the CRM/database accurate and up to date. Monitoring stock levels and pulling together basic reports for senior management. Pitching in to help the wider team when things get busy. What We Are Looking For: Experience: A solid background in administration or customer service, ideally from a fast-paced environment. Skills: Excellent communication skills, great attention to detail, and a comfortable working knowledge of CRMs/databases. Attitude: A genuine team player who adapts well to change and takes pride in looking after customers. If you have the right experience and want to join a stable business that genuinely treats its staff well, please apply with your CV today.
Job Title: Welcome Team Agent Location: Liverpool, Hybrid Salary: 26,938 - 28,609 per annum + up to 2000 Performance related bonus Job Type: Full Time, Permanent Working Hours: 37.5 hours per week Monday to Friday 09:00am - 17:30pm (1 in 3 Saturdays 09:00am - 17:30pm) What you will be doing: Ensure all details on applications are honest and accurate Perform checks on applicants' details to confirm accuracy Update details and advise customers to any change in the price of their premium Assist client in providing vital information Promote bespoke packages relating to the client's needs Always provide excellent customer service What we're looking for: Customer service experience in a target driven role Able to understand bespoke systems and be proficient in Microsoft office Warm personable phone manner Patient and empathetic Meticulous attention to detail Target driven and motivated Grown with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You: We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Client Relationship Agent, Customer Service Advisor, Customer Service, Client Services, Customer Support, Client Services Executive, Customer Service Executive, Customer Service, Welcome Team Support may also be considered for this role.
Aug 19, 2026
Full time
Job Title: Welcome Team Agent Location: Liverpool, Hybrid Salary: 26,938 - 28,609 per annum + up to 2000 Performance related bonus Job Type: Full Time, Permanent Working Hours: 37.5 hours per week Monday to Friday 09:00am - 17:30pm (1 in 3 Saturdays 09:00am - 17:30pm) What you will be doing: Ensure all details on applications are honest and accurate Perform checks on applicants' details to confirm accuracy Update details and advise customers to any change in the price of their premium Assist client in providing vital information Promote bespoke packages relating to the client's needs Always provide excellent customer service What we're looking for: Customer service experience in a target driven role Able to understand bespoke systems and be proficient in Microsoft office Warm personable phone manner Patient and empathetic Meticulous attention to detail Target driven and motivated Grown with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You: We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Client Relationship Agent, Customer Service Advisor, Customer Service, Client Services, Customer Support, Client Services Executive, Customer Service Executive, Customer Service, Welcome Team Support may also be considered for this role.
Customer Service Advisor Location: Southend-on-Sea, Essex Hours: Monday to Friday with a Saturday on a rota basis About the Role We are recruiting for a Customer Service Advisor to join a growing and professional organisation based in Southend-on-Sea. This is an excellent opportunity for someone with previous customer service or contact centre experience who enjoys helping people and delivering a high standard of service. Key Responsibilities Act as the first point of contact for customers via telephone and email. Deliver a professional, friendly and efficient customer experience. Accurately record and update customer information on internal systems. Respond to customer enquiries and provide timely updates. Liaise with internal departments to ensure queries are resolved efficiently. Work to agreed service standards and performance targets. About You Previous experience in a customer service or call centre environment. Excellent communication and listening skills. Strong attention to detail and accurate data entry skills. Confident using computer systems and learning new processes. A positive, proactive approach with the ability to work as part of a team. Well organised and able to manage a busy workload.
Aug 19, 2026
Full time
Customer Service Advisor Location: Southend-on-Sea, Essex Hours: Monday to Friday with a Saturday on a rota basis About the Role We are recruiting for a Customer Service Advisor to join a growing and professional organisation based in Southend-on-Sea. This is an excellent opportunity for someone with previous customer service or contact centre experience who enjoys helping people and delivering a high standard of service. Key Responsibilities Act as the first point of contact for customers via telephone and email. Deliver a professional, friendly and efficient customer experience. Accurately record and update customer information on internal systems. Respond to customer enquiries and provide timely updates. Liaise with internal departments to ensure queries are resolved efficiently. Work to agreed service standards and performance targets. About You Previous experience in a customer service or call centre environment. Excellent communication and listening skills. Strong attention to detail and accurate data entry skills. Confident using computer systems and learning new processes. A positive, proactive approach with the ability to work as part of a team. Well organised and able to manage a busy workload.
Join Our Team as a Customer Adviser! Are you passionate about providing exceptional customer service? Do you enjoy helping others and thrive in a dynamic environment? If so, we want YOU to be the face of our client's customer service team! Position: Customer Adviser Location: Stevenage (Fully On-Site) Working Pattern: Full Time (Shifts between 8:30 AM - 5:30 PM, with one Saturday approximately every 8-12 weeks) What You'll Do: As a Customer Adviser, you will be the first point of contact for Hertfordshire citizens and businesses eager to access council services. Your role will encompass: Handling diverse customer inquiries through telephone and e-Service channels Providing accurate advice and assistance with a friendly demeanour Logging customer requests efficiently and effectively Supporting the digitization of services to enhance user experience Ensuring compliance with agreed processes to maintain high standards of service delivery What We're Looking For: We seek individuals with a strong skill set, including: Excellent Communication Skills: Both verbal and written, with the ability to converse comfortably with the public Good Telephone Skills: A pleasant phone manner that promotes a positive customer interaction Customer Service Experience: Previous experience in a contact centre or customer-facing role is a plus! PC Literacy: Strong keyboard skills and comfort with technology Multi-Channel Proficiency: Familiarity with webchat and social media platforms for customer engagement Resilience: Ability to thrive in a fast-paced, high-pressure environment Key Responsibilities: Provide outstanding customer service to ensure a smooth customer care journey Capture and maintain accurate customer data with attention to detail Assess claims and respond to inquiries via electronic communication Collaborate with the team to achieve individual and group targets Requirements: Strong verbal and written English communication skills Ability to follow instructions and established processes Evidence of Access NI application number and cleared Access NI certificate Verified Right to Work documentation Why Join Us? At our client, you're not just an employee; you're a valued member of a diverse and inclusive workplace. With a supportive management team dedicated to your success, you will enjoy: A vibrant, engaging work environment Relaxing break areas to recharge Opportunities for professional growth and development If you're ready to make a difference and embark on an exciting career path, we want to hear from you! Click apply today and take the first step towards a fulfilling role as a Customer Adviser! Join us and be part of a team that believes in the power of excellent customer service! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 19, 2026
Contractor
Join Our Team as a Customer Adviser! Are you passionate about providing exceptional customer service? Do you enjoy helping others and thrive in a dynamic environment? If so, we want YOU to be the face of our client's customer service team! Position: Customer Adviser Location: Stevenage (Fully On-Site) Working Pattern: Full Time (Shifts between 8:30 AM - 5:30 PM, with one Saturday approximately every 8-12 weeks) What You'll Do: As a Customer Adviser, you will be the first point of contact for Hertfordshire citizens and businesses eager to access council services. Your role will encompass: Handling diverse customer inquiries through telephone and e-Service channels Providing accurate advice and assistance with a friendly demeanour Logging customer requests efficiently and effectively Supporting the digitization of services to enhance user experience Ensuring compliance with agreed processes to maintain high standards of service delivery What We're Looking For: We seek individuals with a strong skill set, including: Excellent Communication Skills: Both verbal and written, with the ability to converse comfortably with the public Good Telephone Skills: A pleasant phone manner that promotes a positive customer interaction Customer Service Experience: Previous experience in a contact centre or customer-facing role is a plus! PC Literacy: Strong keyboard skills and comfort with technology Multi-Channel Proficiency: Familiarity with webchat and social media platforms for customer engagement Resilience: Ability to thrive in a fast-paced, high-pressure environment Key Responsibilities: Provide outstanding customer service to ensure a smooth customer care journey Capture and maintain accurate customer data with attention to detail Assess claims and respond to inquiries via electronic communication Collaborate with the team to achieve individual and group targets Requirements: Strong verbal and written English communication skills Ability to follow instructions and established processes Evidence of Access NI application number and cleared Access NI certificate Verified Right to Work documentation Why Join Us? At our client, you're not just an employee; you're a valued member of a diverse and inclusive workplace. With a supportive management team dedicated to your success, you will enjoy: A vibrant, engaging work environment Relaxing break areas to recharge Opportunities for professional growth and development If you're ready to make a difference and embark on an exciting career path, we want to hear from you! Click apply today and take the first step towards a fulfilling role as a Customer Adviser! Join us and be part of a team that believes in the power of excellent customer service! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Join Our Team as a Customer Adviser! Are you passionate about providing exceptional customer service? Do you enjoy helping others and thrive in a dynamic environment? If so, we want YOU to be the face of our client's customer service team! Position: Customer Adviser Location: Stevenage (Fully On-Site) Working Pattern: Full Time (Shifts between 8:30 AM - 5:30 PM, with one Saturday approximately every 8-12 weeks) What You'll Do: As a Customer Adviser, you will be the first point of contact for Hertfordshire citizens and businesses eager to access council services. Your role will encompass: Handling diverse customer inquiries through telephone and e-Service channels Providing accurate advice and assistance with a friendly demeanour Logging customer requests efficiently and effectively Supporting the digitization of services to enhance user experience Ensuring compliance with agreed processes to maintain high standards of service delivery What We're Looking For: We seek individuals with a strong skill set, including: Excellent Communication Skills: Both verbal and written, with the ability to converse comfortably with the public Good Telephone Skills: A pleasant phone manner that promotes a positive customer interaction Customer Service Experience: Previous experience in a contact centre or customer-facing role is a plus! PC Literacy: Strong keyboard skills and comfort with technology Multi-Channel Proficiency: Familiarity with webchat and social media platforms for customer engagement Resilience: Ability to thrive in a fast-paced, high-pressure environment Key Responsibilities: Provide outstanding customer service to ensure a smooth customer care journey Capture and maintain accurate customer data with attention to detail Assess claims and respond to inquiries via electronic communication Collaborate with the team to achieve individual and group targets Requirements: Strong verbal and written English communication skills Ability to follow instructions and established processes Evidence of Access NI application number and cleared Access NI certificate Verified Right to Work documentation Why Join Us? At our client, you're not just an employee; you're a valued member of a diverse and inclusive workplace. With a supportive management team dedicated to your success, you will enjoy: A vibrant, engaging work environment Relaxing break areas to recharge Opportunities for professional growth and development If you're ready to make a difference and embark on an exciting career path, we want to hear from you! Click apply today and take the first step towards a fulfilling role as a Customer Adviser! Join us and be part of a team that believes in the power of excellent customer service! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 19, 2026
Contractor
Join Our Team as a Customer Adviser! Are you passionate about providing exceptional customer service? Do you enjoy helping others and thrive in a dynamic environment? If so, we want YOU to be the face of our client's customer service team! Position: Customer Adviser Location: Stevenage (Fully On-Site) Working Pattern: Full Time (Shifts between 8:30 AM - 5:30 PM, with one Saturday approximately every 8-12 weeks) What You'll Do: As a Customer Adviser, you will be the first point of contact for Hertfordshire citizens and businesses eager to access council services. Your role will encompass: Handling diverse customer inquiries through telephone and e-Service channels Providing accurate advice and assistance with a friendly demeanour Logging customer requests efficiently and effectively Supporting the digitization of services to enhance user experience Ensuring compliance with agreed processes to maintain high standards of service delivery What We're Looking For: We seek individuals with a strong skill set, including: Excellent Communication Skills: Both verbal and written, with the ability to converse comfortably with the public Good Telephone Skills: A pleasant phone manner that promotes a positive customer interaction Customer Service Experience: Previous experience in a contact centre or customer-facing role is a plus! PC Literacy: Strong keyboard skills and comfort with technology Multi-Channel Proficiency: Familiarity with webchat and social media platforms for customer engagement Resilience: Ability to thrive in a fast-paced, high-pressure environment Key Responsibilities: Provide outstanding customer service to ensure a smooth customer care journey Capture and maintain accurate customer data with attention to detail Assess claims and respond to inquiries via electronic communication Collaborate with the team to achieve individual and group targets Requirements: Strong verbal and written English communication skills Ability to follow instructions and established processes Evidence of Access NI application number and cleared Access NI certificate Verified Right to Work documentation Why Join Us? At our client, you're not just an employee; you're a valued member of a diverse and inclusive workplace. With a supportive management team dedicated to your success, you will enjoy: A vibrant, engaging work environment Relaxing break areas to recharge Opportunities for professional growth and development If you're ready to make a difference and embark on an exciting career path, we want to hear from you! Click apply today and take the first step towards a fulfilling role as a Customer Adviser! Join us and be part of a team that believes in the power of excellent customer service! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Role: Contact Centre Advisor Location: Hemel Hempstead (hybrid 2 days office/3 days home after successfully completing training period - 8 weeks) Contract: Permanent, Full Time (35 hours per week) Salary: 26,542.00 (salary increases after probationary period (4 months) + again up to 28,336 after 1 year service) + great benefits Shift patterns between 8am - 6pm Monday to Friday Start Date: 10th August This is an exciting opportunity for an experienced Contact Centre Advisor to join my Hemel Hempstead based client. Do you have experience working in a contact centre team who speak to existing customers? Are you organised and can work to deadlines? Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Contact Centre Advisor Manage Customer expectations and develop relationships with key stakeholders Talking to customers about their contract and getting an understanding of next steps Manage and coordinate customer interaction, in line with agreed processes and SLAs. Effectively manage the customer experience to ensure that issues are resolved efficiently. Promote the brand at all times by providing a customer centric experience. Escalate complex issues and queries to Manager. Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs. Maintain the consistency and accuracy of all data input into department databases. Build knowledge of customers. Prepare and produce management information as required. Continually look for ways of improving agreed departmental KPIs to enhance the customer experience. Key Skills and Experience for this Senior Customer Service Advisor Previous experience of using company systems Previous experience of working with customer facing teams or in a customer services environment Demonstrable specialised knowledge/skills in a customer contact area Ability to plan and prioritise multiple activities Is aware of the commercial impact of own decisions/actions Good problem-solving skills with experience of resolving complex problems Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders Experience in working collaboratively with internal and external teams The role also includes some great benefits: 4 x Salary Life Insurance Pension Scheme up to 8% employer contribution 33 days holiday which includes bank holidays Day off for birthday 24/7 GP Access BUPA Private healthcare for the employee and their immediate family BUPA Wellbeing Cash Plan Voluntary Dental Plans Cycle to work scheme Rental Deposit Loan Scheme Tea, coffee and fruit in the office Modern working environment with flexible working arrangements Events, summer barbeques, Christmas parties, regular pizza lunches etc Reward Gateway discount scheme Please follow the link to apply for this Contact Centre Advisor role based in Hemel Hempstead. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Aug 19, 2026
Full time
Role: Contact Centre Advisor Location: Hemel Hempstead (hybrid 2 days office/3 days home after successfully completing training period - 8 weeks) Contract: Permanent, Full Time (35 hours per week) Salary: 26,542.00 (salary increases after probationary period (4 months) + again up to 28,336 after 1 year service) + great benefits Shift patterns between 8am - 6pm Monday to Friday Start Date: 10th August This is an exciting opportunity for an experienced Contact Centre Advisor to join my Hemel Hempstead based client. Do you have experience working in a contact centre team who speak to existing customers? Are you organised and can work to deadlines? Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Contact Centre Advisor Manage Customer expectations and develop relationships with key stakeholders Talking to customers about their contract and getting an understanding of next steps Manage and coordinate customer interaction, in line with agreed processes and SLAs. Effectively manage the customer experience to ensure that issues are resolved efficiently. Promote the brand at all times by providing a customer centric experience. Escalate complex issues and queries to Manager. Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs. Maintain the consistency and accuracy of all data input into department databases. Build knowledge of customers. Prepare and produce management information as required. Continually look for ways of improving agreed departmental KPIs to enhance the customer experience. Key Skills and Experience for this Senior Customer Service Advisor Previous experience of using company systems Previous experience of working with customer facing teams or in a customer services environment Demonstrable specialised knowledge/skills in a customer contact area Ability to plan and prioritise multiple activities Is aware of the commercial impact of own decisions/actions Good problem-solving skills with experience of resolving complex problems Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders Experience in working collaboratively with internal and external teams The role also includes some great benefits: 4 x Salary Life Insurance Pension Scheme up to 8% employer contribution 33 days holiday which includes bank holidays Day off for birthday 24/7 GP Access BUPA Private healthcare for the employee and their immediate family BUPA Wellbeing Cash Plan Voluntary Dental Plans Cycle to work scheme Rental Deposit Loan Scheme Tea, coffee and fruit in the office Modern working environment with flexible working arrangements Events, summer barbeques, Christmas parties, regular pizza lunches etc Reward Gateway discount scheme Please follow the link to apply for this Contact Centre Advisor role based in Hemel Hempstead. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Local Business Development Manager - Automotive B2B Sales Newbury (Berkshire) 50,000 - 60,000 OTE (Uncapped) + Company Car 40 hours per week Monday to Friday only Excellent Benefits 25 days' annual leave + bank holidays, increasing with length of service Uncapped earning potential Company car Life assurance and contributory pension scheme Discounts on vehicle purchases, servicing, and more Access to exclusive shopping and lifestyle discounts Manufacturer training and career development The Opportunity Are you an ambitious automotive sales professional looking to take your career into B2B Business Development ? Our client is recruiting for a motivated and confident Business Development Manager to join a leading automotive group and develop strong relationships with businesses across the local area. This is an exciting opportunity to represent a prestigious automotive brand while helping business customers find the right vehicle and finance solutions to support their operations. The Role As a Business Development Manager, you will be responsible for developing new business opportunities and building long-term relationships with local companies. You will manage the complete B2B sales journey, from prospecting and generating new leads through to closing deals and ensuring a seamless customer handover. Key Responsibilities Develop and maintain strong, long-term relationships with local business customers Identify new business opportunities and proactively build your sales pipeline Manage the complete B2B sales process from initial enquiry through to vehicle delivery Understand each customer's individual requirements and provide tailored vehicle and finance solutions Develop your knowledge of the brand's product range, business leasing options, and insurance products Consistently achieve and exceed individual sales and performance targets Maintain accurate customer records and ensure all sales activity is recorded effectively Deliver a professional, consultative, and customer-focused experience throughout the sales journey About You We are looking for someone who is: Experienced in automotive sales, ideally with a background in B2B, fleet, or business development A confident communicator with strong influencing and negotiation skills Able to identify opportunities and convert enquiries into long-term customer relationships Target-driven, commercially aware, and motivated by achieving results Organised and able to manage a busy pipeline of prospects and customers Self-motivated, proactive, and able to take ownership of their performance Professional, trustworthy, and committed to delivering an exceptional customer experience Someone who takes pride in representing a respected automotive brand What We Offer Performance Rewards: Competitive and uncapped bonus scheme based on multiple achievable elements. Full Tailored Training: Access to digital learning and development resources designed to support you in your role and continued professional development. Career Development: Ongoing manufacturer training and structured career development pathways across the Group. Financial Security: Life assurance and contributory pension scheme. Exclusive Perks: Discounts and rewards through a dedicated employee benefits platform, including savings on vehicle purchases and servicing. Ready to Drive Your Career Forward? If you're an experienced automotive sales professional with a passion for developing new business and building lasting customer relationships, this could be the perfect opportunity to take your career to the next level. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
Aug 19, 2026
Full time
Local Business Development Manager - Automotive B2B Sales Newbury (Berkshire) 50,000 - 60,000 OTE (Uncapped) + Company Car 40 hours per week Monday to Friday only Excellent Benefits 25 days' annual leave + bank holidays, increasing with length of service Uncapped earning potential Company car Life assurance and contributory pension scheme Discounts on vehicle purchases, servicing, and more Access to exclusive shopping and lifestyle discounts Manufacturer training and career development The Opportunity Are you an ambitious automotive sales professional looking to take your career into B2B Business Development ? Our client is recruiting for a motivated and confident Business Development Manager to join a leading automotive group and develop strong relationships with businesses across the local area. This is an exciting opportunity to represent a prestigious automotive brand while helping business customers find the right vehicle and finance solutions to support their operations. The Role As a Business Development Manager, you will be responsible for developing new business opportunities and building long-term relationships with local companies. You will manage the complete B2B sales journey, from prospecting and generating new leads through to closing deals and ensuring a seamless customer handover. Key Responsibilities Develop and maintain strong, long-term relationships with local business customers Identify new business opportunities and proactively build your sales pipeline Manage the complete B2B sales process from initial enquiry through to vehicle delivery Understand each customer's individual requirements and provide tailored vehicle and finance solutions Develop your knowledge of the brand's product range, business leasing options, and insurance products Consistently achieve and exceed individual sales and performance targets Maintain accurate customer records and ensure all sales activity is recorded effectively Deliver a professional, consultative, and customer-focused experience throughout the sales journey About You We are looking for someone who is: Experienced in automotive sales, ideally with a background in B2B, fleet, or business development A confident communicator with strong influencing and negotiation skills Able to identify opportunities and convert enquiries into long-term customer relationships Target-driven, commercially aware, and motivated by achieving results Organised and able to manage a busy pipeline of prospects and customers Self-motivated, proactive, and able to take ownership of their performance Professional, trustworthy, and committed to delivering an exceptional customer experience Someone who takes pride in representing a respected automotive brand What We Offer Performance Rewards: Competitive and uncapped bonus scheme based on multiple achievable elements. Full Tailored Training: Access to digital learning and development resources designed to support you in your role and continued professional development. Career Development: Ongoing manufacturer training and structured career development pathways across the Group. Financial Security: Life assurance and contributory pension scheme. Exclusive Perks: Discounts and rewards through a dedicated employee benefits platform, including savings on vehicle purchases and servicing. Ready to Drive Your Career Forward? If you're an experienced automotive sales professional with a passion for developing new business and building lasting customer relationships, this could be the perfect opportunity to take your career to the next level. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
Senior Account Manager Manchester 35,000 - 45,000 Basic Salary + Uncapped OTE + Excellent Career Progression Aztrum Recruitment is partnering with a leading technology solutions provider that is helping businesses transform the way they use technology. Renowned for delivering innovative cloud, infrastructure, cyber security, and managed IT solutions, our client works with organisations of all sizes to improve efficiency, security, and long-term growth. This is an exciting opportunity for an experienced Senior Account Manager to join a high-performing sales team, taking ownership of key client relationships while identifying opportunities to grow existing accounts and maximise revenue. The Role As a Senior Account Manager, you'll be responsible for managing a portfolio of established clients, developing trusted relationships, and acting as a strategic advisor to help customers achieve their business goals through technology. Working closely with internal technical specialists and senior decision-makers, you'll identify opportunities to introduce additional services, deliver tailored solutions, and ensure clients receive an exceptional customer experience. Key Responsibilities Manage and develop a portfolio of existing business accounts. Build long-lasting relationships with key stakeholders and decision-makers. Identify upselling and cross-selling opportunities across the technology portfolio. Conduct regular account reviews to understand customer objectives and future requirements. Collaborate with technical and delivery teams to provide tailored IT solutions. Negotiate renewals, proposals, and commercial agreements. Consistently achieve and exceed sales and revenue targets. About You Previous experience in Account Management, IT Sales, MSP, VAR, or technology solutions. A proven track record of growing existing accounts and delivering revenue growth. Strong communication, negotiation, and relationship-building skills. Commercially minded with a consultative approach to sales. Self-motivated, organised, and driven by delivering outstanding customer service. What's on Offer 35,000 - 45,000 basic salary Uncapped commission structure with excellent earning potential Career progression within a growing technology business Ongoing training and professional development Supportive and collaborative working environment Company benefits package Interested? To find out more or apply, contact Kylie Richards at Aztrum Recruitment today. (url removed)
Aug 19, 2026
Full time
Senior Account Manager Manchester 35,000 - 45,000 Basic Salary + Uncapped OTE + Excellent Career Progression Aztrum Recruitment is partnering with a leading technology solutions provider that is helping businesses transform the way they use technology. Renowned for delivering innovative cloud, infrastructure, cyber security, and managed IT solutions, our client works with organisations of all sizes to improve efficiency, security, and long-term growth. This is an exciting opportunity for an experienced Senior Account Manager to join a high-performing sales team, taking ownership of key client relationships while identifying opportunities to grow existing accounts and maximise revenue. The Role As a Senior Account Manager, you'll be responsible for managing a portfolio of established clients, developing trusted relationships, and acting as a strategic advisor to help customers achieve their business goals through technology. Working closely with internal technical specialists and senior decision-makers, you'll identify opportunities to introduce additional services, deliver tailored solutions, and ensure clients receive an exceptional customer experience. Key Responsibilities Manage and develop a portfolio of existing business accounts. Build long-lasting relationships with key stakeholders and decision-makers. Identify upselling and cross-selling opportunities across the technology portfolio. Conduct regular account reviews to understand customer objectives and future requirements. Collaborate with technical and delivery teams to provide tailored IT solutions. Negotiate renewals, proposals, and commercial agreements. Consistently achieve and exceed sales and revenue targets. About You Previous experience in Account Management, IT Sales, MSP, VAR, or technology solutions. A proven track record of growing existing accounts and delivering revenue growth. Strong communication, negotiation, and relationship-building skills. Commercially minded with a consultative approach to sales. Self-motivated, organised, and driven by delivering outstanding customer service. What's on Offer 35,000 - 45,000 basic salary Uncapped commission structure with excellent earning potential Career progression within a growing technology business Ongoing training and professional development Supportive and collaborative working environment Company benefits package Interested? To find out more or apply, contact Kylie Richards at Aztrum Recruitment today. (url removed)
Service Advisors, Do you want to earn 40k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic LUXURY brand! If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in the Kent area. The ideal candidate will have main dealer experience, excellent customer service, upsales and administration skills. If you have experience with RTC, One Link and Kerridge this would be a distinct advantage. Why Apply for this Service Advisor vacancy? • Fantastic career opportunities, • State of the art resources and training • Company Pension • Performance Bonus • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off • You get to be a part of a LUXURY brand, who provide you with excellent support • Market leading £40,000+ OTE Service Advisor Requirements • You will be responsible for meeting and greeting customers into the service reception • Booking in vehicles • Raising and closing job cards • Gaining authorisations for work to be carried out • Liaising with the workshop in regards to work in progress • Arranging courtesy cars using the one link system • Costing, invoicing, customer handovers and up-selling. If you feel this Service Advisor role is of interest please call Daniel Walton today on (phone number removed) or send your CV to (url removed) alternatively you can call Daniel directly on (phone number removed). If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today! We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Aug 19, 2026
Full time
Service Advisors, Do you want to earn 40k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic LUXURY brand! If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in the Kent area. The ideal candidate will have main dealer experience, excellent customer service, upsales and administration skills. If you have experience with RTC, One Link and Kerridge this would be a distinct advantage. Why Apply for this Service Advisor vacancy? • Fantastic career opportunities, • State of the art resources and training • Company Pension • Performance Bonus • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off • You get to be a part of a LUXURY brand, who provide you with excellent support • Market leading £40,000+ OTE Service Advisor Requirements • You will be responsible for meeting and greeting customers into the service reception • Booking in vehicles • Raising and closing job cards • Gaining authorisations for work to be carried out • Liaising with the workshop in regards to work in progress • Arranging courtesy cars using the one link system • Costing, invoicing, customer handovers and up-selling. If you feel this Service Advisor role is of interest please call Daniel Walton today on (phone number removed) or send your CV to (url removed) alternatively you can call Daniel directly on (phone number removed). If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today! We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Gill Cooke Personnel Ltd T/A The Recruitment Group
Castle Donington, Leicestershire
Customer Service Senior Advisor Castle Donington Competitive Salary + Excellent Benefits Full-Time Permanent Office-Based I am recruiting for my client based in Castle Donington Are you an experienced customer service professional looking to take the next step in your career? My client is seeking a proactive and customer-focused Customer Service Senior Advisor to join their busy and supportive team. This is an exciting opportunity to join a well-established business where you'll play a key role in delivering exceptional customer service, resolving escalated enquiries, and driving continuous improvements across the customer service function. The Role As a Customer Service Senior Advisor, you will be responsible for managing customer enquiries from start to finish, ensuring every interaction is handled professionally and efficiently. You'll build strong relationships with customers and internal teams while taking ownership of escalated complaints and identifying opportunities to improve processes. Key Responsibilities Manage and resolve customer enquiries from initial contact through to resolution. Conduct thorough investigations, asking the right questions to identify root causes. Accurately record and update customer information using the CRM system. Communicate with customers via telephone and email. Handle customer complaints professionally and effectively. Build positive working relationships with customers and internal departments. Process customer orders accurately using the sales order system. Record and report quality control issues where required. Carry out root cause analysis on recurring customer issues. Manage escalated customer complaints and work towards positive resolutions. Produce reports on customer complaints and identify trends for improvement. Support colleagues and cover additional departmental duties when required. Represent the customer service team in cross-functional meetings. Drive continuous improvement initiatives and help enhance existing processes. About You The successful candidate will have: Previous experience in a similar customer service role. Excellent communication skills, both written and verbal. Strong negotiation and influencing abilities. The confidence to challenge appropriately while maintaining empathy. Excellent investigation and problem-solving skills. Strong organisational skills with exceptional attention to detail. Good IT skills, including Microsoft Excel and Word. The ability to build strong relationships with customers and colleagues. Experience taking ownership of customer accounts and escalations. The ability to lead by example. A proactive attitude with a passion for continuous improvement. The ability to work independently and as part of a team. Benefits Competitive salary. 22 days holiday plus Bank Holidays. Birthday day off. NEST Workplace Pension. Health care cash plan (after qualifying period). Employee discount portal. Employee Assistance Programme (EAP). Free on-site parking. Working Hours Monday to Friday 8:30am 5:00pm 39 hours per week Rotational early finish on Thursday or Friday No weekends Office-based role Apply Today If you're passionate about delivering outstanding customer service and are looking for your next career opportunity, we'd love to hear from you. To apply, contact Charlotte Keenan on (phone number removed) or email (url removed) with your CV.
Aug 19, 2026
Full time
Customer Service Senior Advisor Castle Donington Competitive Salary + Excellent Benefits Full-Time Permanent Office-Based I am recruiting for my client based in Castle Donington Are you an experienced customer service professional looking to take the next step in your career? My client is seeking a proactive and customer-focused Customer Service Senior Advisor to join their busy and supportive team. This is an exciting opportunity to join a well-established business where you'll play a key role in delivering exceptional customer service, resolving escalated enquiries, and driving continuous improvements across the customer service function. The Role As a Customer Service Senior Advisor, you will be responsible for managing customer enquiries from start to finish, ensuring every interaction is handled professionally and efficiently. You'll build strong relationships with customers and internal teams while taking ownership of escalated complaints and identifying opportunities to improve processes. Key Responsibilities Manage and resolve customer enquiries from initial contact through to resolution. Conduct thorough investigations, asking the right questions to identify root causes. Accurately record and update customer information using the CRM system. Communicate with customers via telephone and email. Handle customer complaints professionally and effectively. Build positive working relationships with customers and internal departments. Process customer orders accurately using the sales order system. Record and report quality control issues where required. Carry out root cause analysis on recurring customer issues. Manage escalated customer complaints and work towards positive resolutions. Produce reports on customer complaints and identify trends for improvement. Support colleagues and cover additional departmental duties when required. Represent the customer service team in cross-functional meetings. Drive continuous improvement initiatives and help enhance existing processes. About You The successful candidate will have: Previous experience in a similar customer service role. Excellent communication skills, both written and verbal. Strong negotiation and influencing abilities. The confidence to challenge appropriately while maintaining empathy. Excellent investigation and problem-solving skills. Strong organisational skills with exceptional attention to detail. Good IT skills, including Microsoft Excel and Word. The ability to build strong relationships with customers and colleagues. Experience taking ownership of customer accounts and escalations. The ability to lead by example. A proactive attitude with a passion for continuous improvement. The ability to work independently and as part of a team. Benefits Competitive salary. 22 days holiday plus Bank Holidays. Birthday day off. NEST Workplace Pension. Health care cash plan (after qualifying period). Employee discount portal. Employee Assistance Programme (EAP). Free on-site parking. Working Hours Monday to Friday 8:30am 5:00pm 39 hours per week Rotational early finish on Thursday or Friday No weekends Office-based role Apply Today If you're passionate about delivering outstanding customer service and are looking for your next career opportunity, we'd love to hear from you. To apply, contact Charlotte Keenan on (phone number removed) or email (url removed) with your CV.
Service Advisors, Do you want to earn 40k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic brand! If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in the Hatfield area. The ideal candidate will have main dealer experience, excellent customer service, upsales and administration skills. If you have experience with RTC, One Link and Kerridge this would be a distinct advantage. Why Apply for this Service Advisor vacancy? • Fantastic career opportunities, • State of the art resources and training • Company Pension • Performance Bonus • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off • You get to be a part of a terrific brand, who provide you with excellent support • Market leading £40,000+ OTE Service Advisor Requirements • You will be responsible for meeting and greeting customers into the service reception • Booking in vehicles • Raising and closing job cards • Gaining authorisations for work to be carried out • Liaising with the workshop in regards to work in progress • Arranging courtesy cars using the one link system • Costing, invoicing, customer handovers and up-selling. If you feel this Service Advisor role is of interest please call Daniel Walton today on (phone number removed) or send your CV to (url removed) alternatively you can call Daniel directly on (phone number removed). If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today! We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Aug 19, 2026
Full time
Service Advisors, Do you want to earn 40k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic brand! If so, The Recruitment Solution have the perfect role for you! The opportunity is based within their successful dealership in the Hatfield area. The ideal candidate will have main dealer experience, excellent customer service, upsales and administration skills. If you have experience with RTC, One Link and Kerridge this would be a distinct advantage. Why Apply for this Service Advisor vacancy? • Fantastic career opportunities, • State of the art resources and training • Company Pension • Performance Bonus • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off • You get to be a part of a terrific brand, who provide you with excellent support • Market leading £40,000+ OTE Service Advisor Requirements • You will be responsible for meeting and greeting customers into the service reception • Booking in vehicles • Raising and closing job cards • Gaining authorisations for work to be carried out • Liaising with the workshop in regards to work in progress • Arranging courtesy cars using the one link system • Costing, invoicing, customer handovers and up-selling. If you feel this Service Advisor role is of interest please call Daniel Walton today on (phone number removed) or send your CV to (url removed) alternatively you can call Daniel directly on (phone number removed). If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today! We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 19, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 19, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Customer Service Advisor Location: Cambuslang - G72 7EL Salary: 27,000 - 28,000 per annum Job Type: Full-time Temp to Permanent Are you passionate about delivering outstanding customer service and building lasting relationships? We're looking for a friendly, proactive Customer Service & Connections Advisor to join a busy and supportive team in Cambuslang. This is a fantastic opportunity for someone who enjoys speaking with customers, solving problems, and making a real difference. If you're looking for a role where no two days are the same and there's genuine opportunity to secure a permanent position, we'd love to hear from you. What you'll be doing Acting as the first point of contact for customer enquiries via phone, email and online channels. Providing accurate information and resolving customer queries efficiently. Building strong relationships with customers and ensuring an exceptional customer experience. Maintaining accurate customer records and updating internal systems. Escalating complex issues when required and seeing them through to resolution. Supporting customer onboarding and account management activities. Working closely with colleagues across the business to deliver the best possible service. Identifying ways to improve processes and enhance the customer journey. What we're looking for Previous experience in a customer service, contact centre or customer advisor role. Excellent communication and relationship-building skills. A calm, professional approach with strong problem-solving abilities. The ability to prioritise workloads in a fast-paced environment. Strong organisational skills and attention to detail. Confident using Microsoft Office and CRM/customer management systems. A positive attitude and a genuine passion for helping customers. What's in it for you? Salary of 27,000 - 28,000 per annum Temp-to-permanent opportunity with long-term career prospects. Full training and ongoing development. Generous holiday allowance. Friendly, supportive team environment. The opportunity to develop your career within a well-established organisation. If you enjoy delivering exceptional customer service and are looking for your next opportunity in a collaborative and rewarding environment, we'd love to hear from you. Apply today!
Aug 19, 2026
Full time
Customer Service Advisor Location: Cambuslang - G72 7EL Salary: 27,000 - 28,000 per annum Job Type: Full-time Temp to Permanent Are you passionate about delivering outstanding customer service and building lasting relationships? We're looking for a friendly, proactive Customer Service & Connections Advisor to join a busy and supportive team in Cambuslang. This is a fantastic opportunity for someone who enjoys speaking with customers, solving problems, and making a real difference. If you're looking for a role where no two days are the same and there's genuine opportunity to secure a permanent position, we'd love to hear from you. What you'll be doing Acting as the first point of contact for customer enquiries via phone, email and online channels. Providing accurate information and resolving customer queries efficiently. Building strong relationships with customers and ensuring an exceptional customer experience. Maintaining accurate customer records and updating internal systems. Escalating complex issues when required and seeing them through to resolution. Supporting customer onboarding and account management activities. Working closely with colleagues across the business to deliver the best possible service. Identifying ways to improve processes and enhance the customer journey. What we're looking for Previous experience in a customer service, contact centre or customer advisor role. Excellent communication and relationship-building skills. A calm, professional approach with strong problem-solving abilities. The ability to prioritise workloads in a fast-paced environment. Strong organisational skills and attention to detail. Confident using Microsoft Office and CRM/customer management systems. A positive attitude and a genuine passion for helping customers. What's in it for you? Salary of 27,000 - 28,000 per annum Temp-to-permanent opportunity with long-term career prospects. Full training and ongoing development. Generous holiday allowance. Friendly, supportive team environment. The opportunity to develop your career within a well-established organisation. If you enjoy delivering exceptional customer service and are looking for your next opportunity in a collaborative and rewarding environment, we'd love to hear from you. Apply today!
Customer Service Advisor / Call Centre Agent Tamworth Immediate Start Available £12.71 per hour Weekly Pay Temporary to Permanent Opportunity Our client is recruiting for 2 roles Are you an experienced Customer Service Advisor or Call Centre Agent looking for your next opportunity? Elite Personnel is currently recruiting for 2 Customer Service Advisors to join a busy and friendly team based in Tamworth. These are fantastic opportunities for candidates who enjoy speaking with customers, providing excellent service, and working in a fast-paced environment. Following a successful 12-week temporary period with Elite Personnel, there is the opportunity to secure a permanent position with our client. What You'll Be Doing: Handling inbound and outbound customer calls Providing excellent customer service and support Managing customer enquiries and resolving issues efficiently Updating customer records accurately on internal systems Working towards service level targets and maintaining high standards Supporting customers with a professional and friendly approach What We're Looking For: Previous Call Centre or Customer Service experience is essential Excellent communication and listening skills Confident telephone manner Good IT and administration skills Available to start immediately Must live locally to Tamworth or have your own transport What's On Offer? £12.71 per hour Weekly Pay Monday to Friday Temp to Perm Opportunity Supportive Team Environment Immediate Starts Available Please note: You must have the legal right to work in the UK and will be required to provide proof of your right to work as part of the registration process. Due to the high volume of applications we receive, if you have not been contacted within 48 hours of submitting your application, unfortunately your application has not been successful on this occasion. There are 2 positions available, so apply today!
Aug 19, 2026
Seasonal
Customer Service Advisor / Call Centre Agent Tamworth Immediate Start Available £12.71 per hour Weekly Pay Temporary to Permanent Opportunity Our client is recruiting for 2 roles Are you an experienced Customer Service Advisor or Call Centre Agent looking for your next opportunity? Elite Personnel is currently recruiting for 2 Customer Service Advisors to join a busy and friendly team based in Tamworth. These are fantastic opportunities for candidates who enjoy speaking with customers, providing excellent service, and working in a fast-paced environment. Following a successful 12-week temporary period with Elite Personnel, there is the opportunity to secure a permanent position with our client. What You'll Be Doing: Handling inbound and outbound customer calls Providing excellent customer service and support Managing customer enquiries and resolving issues efficiently Updating customer records accurately on internal systems Working towards service level targets and maintaining high standards Supporting customers with a professional and friendly approach What We're Looking For: Previous Call Centre or Customer Service experience is essential Excellent communication and listening skills Confident telephone manner Good IT and administration skills Available to start immediately Must live locally to Tamworth or have your own transport What's On Offer? £12.71 per hour Weekly Pay Monday to Friday Temp to Perm Opportunity Supportive Team Environment Immediate Starts Available Please note: You must have the legal right to work in the UK and will be required to provide proof of your right to work as part of the registration process. Due to the high volume of applications we receive, if you have not been contacted within 48 hours of submitting your application, unfortunately your application has not been successful on this occasion. There are 2 positions available, so apply today!
Great Vibes. Great Rewards. Great Career. Customer Sales Advisor Part - Time Monday - Friday 24.75 hrs - Flexible Hours Salary: £27,930 + £4,200 Bonus Potential Are you big on service but driven by results? We're looking for a sharp, energetic Customer Sales Advisor to join our punchy, high-speed office in Tamworth This isn't just about answering phones-it's about building relationships, helping customers find the best solutions, and being part of a team that actually enjoys winning together. Why Join Us? Earn More: A competitive £27,930 base Pro/Rata with a clear £4.2k bonus structure. Real Progression: We don't just offer jobs; we offer careers. If you're ambitious, the promotion opportunities are right here. The Atmosphere: A lively, supportive "punchy" office culture where team players thrive. The Role: You'll be the go-to contact for our Contract Catering customers, ensuring they get world-class service while looking for every opportunity to grow their account. Be the Expert: Advise customers on products and switch them to our exclusive brands. Stay Sharp: Respond to queries quickly and process orders with total accuracy. Collaborate: Support our National Account Managers and work closely with your team to hit collective KPIs. Be Proactive: Use your initiative to spot new business leads and keep your customers happy. What We're Looking For: The Right Attitude: You're energetic, enthusiastic, and love talking to people. A Team Player: You care about your colleagues and contribute to a positive office vibe. Service-Driven: You have a background in office-based customer service and a "can-do" approach. Detail-Oriented: You're computer literate and stay organized even when the office is buzzing. Ready to level up your career in a team that rewards your hard work? Apply today!
Aug 19, 2026
Full time
Great Vibes. Great Rewards. Great Career. Customer Sales Advisor Part - Time Monday - Friday 24.75 hrs - Flexible Hours Salary: £27,930 + £4,200 Bonus Potential Are you big on service but driven by results? We're looking for a sharp, energetic Customer Sales Advisor to join our punchy, high-speed office in Tamworth This isn't just about answering phones-it's about building relationships, helping customers find the best solutions, and being part of a team that actually enjoys winning together. Why Join Us? Earn More: A competitive £27,930 base Pro/Rata with a clear £4.2k bonus structure. Real Progression: We don't just offer jobs; we offer careers. If you're ambitious, the promotion opportunities are right here. The Atmosphere: A lively, supportive "punchy" office culture where team players thrive. The Role: You'll be the go-to contact for our Contract Catering customers, ensuring they get world-class service while looking for every opportunity to grow their account. Be the Expert: Advise customers on products and switch them to our exclusive brands. Stay Sharp: Respond to queries quickly and process orders with total accuracy. Collaborate: Support our National Account Managers and work closely with your team to hit collective KPIs. Be Proactive: Use your initiative to spot new business leads and keep your customers happy. What We're Looking For: The Right Attitude: You're energetic, enthusiastic, and love talking to people. A Team Player: You care about your colleagues and contribute to a positive office vibe. Service-Driven: You have a background in office-based customer service and a "can-do" approach. Detail-Oriented: You're computer literate and stay organized even when the office is buzzing. Ready to level up your career in a team that rewards your hard work? Apply today!