The Role: Sales Executive Location: Bournemouth or within commuting distance Salary: Basic salary of £37,500, realistic on-target earnings of £5k £10k, car or car allowance, mobile phone, laptop and additional workplace benefits Hungry Sales Executive required for a 100% new business role within a growing service-led organisation. This is an exciting opportunity for a driven field sales professional who enjoys prospecting, meeting customers and closing new business. You will be representing a growing organisation, identifying customer needs and selling tailored waste management solutions. This role is ideal for someone resilient, competitive and motivated by building a strong pipeline and winning new customers. The Role: Generate new business opportunities through proactive prospecting and consistent lead follow-up Research new markets, organisations and decision makers to build a strong sales pipeline Engage prospects to understand operational challenges and present suitable service solutions Negotiate commercial terms and close new business within agreed pricing structures Maintain accurate CRM records and work with internal teams to support smooth customer onboarding The Ideal Candidate: Proven experience in field sales, solution selling or another target-driven sales role Confident communicator with strong interpersonal skills and the ability to engage new customers Organised and disciplined with good time management and accurate pipeline reporting Resilient, competitive and comfortable handling objections in a new business environment Full UK driving licence and willingness to travel for field-based sales activity For more information and consideration please apply with CV.
May 05, 2026
Full time
The Role: Sales Executive Location: Bournemouth or within commuting distance Salary: Basic salary of £37,500, realistic on-target earnings of £5k £10k, car or car allowance, mobile phone, laptop and additional workplace benefits Hungry Sales Executive required for a 100% new business role within a growing service-led organisation. This is an exciting opportunity for a driven field sales professional who enjoys prospecting, meeting customers and closing new business. You will be representing a growing organisation, identifying customer needs and selling tailored waste management solutions. This role is ideal for someone resilient, competitive and motivated by building a strong pipeline and winning new customers. The Role: Generate new business opportunities through proactive prospecting and consistent lead follow-up Research new markets, organisations and decision makers to build a strong sales pipeline Engage prospects to understand operational challenges and present suitable service solutions Negotiate commercial terms and close new business within agreed pricing structures Maintain accurate CRM records and work with internal teams to support smooth customer onboarding The Ideal Candidate: Proven experience in field sales, solution selling or another target-driven sales role Confident communicator with strong interpersonal skills and the ability to engage new customers Organised and disciplined with good time management and accurate pipeline reporting Resilient, competitive and comfortable handling objections in a new business environment Full UK driving licence and willingness to travel for field-based sales activity For more information and consideration please apply with CV.
Vehicle Technicians Would you like to work in a DAY or NIGHT SHIFTS - MOBILE role, Monday to Friday, based from HOME? Enjoy a fantastic salary package, 33 days holiday a year. Receive ongoing training, working for a main dealer group? THIS IS NOT A ROADSIDE BREAKDOWN ROLE. Recognising the shift in customer expectations and the desire to minimise customer inconvenience, our client is looking for Mobile Service Technicians to work in the Dundee area. You will be working at local business premises and be responsible for carrying out inspection and service routines, repairs, and testing of vehicles in a professional and safe manner, in accordance with dealer and manufacturer standards. This is a great opportunity for you to demonstrate your skills, with the backup and all the benefits of a main dealer group. You will enjoy lots of rewards, from a performance-related bonus to 33 days' holiday plus many company benefits. You will also receive ongoing training to keep you up to speed with the latest technical developments. In addition to receiving a competitive salary, for the right candidate this position will offer: Industry leading package bonus scheme with uncapped earnings and an upsell bonus 33 days annual leave, iin addition to an annual leave purchase & sale scheme Fully equipped van Pension Scheme & Life Assurance Privilege vehicle purchase scheme One day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website So, what do we look for from you as a Mobile Service Technician? An NVQ 3, City & Guilds or equivalent, Service Technician experience and ideally, you'll also have some main dealership experience An MOT testing qualification is desirable, but this isn't essential. A full valid driving licence as a minimum What is vital is that you have the attention to detail to keep standards high. To find out more or to apply for this vacancy you can email (url removed) or call Daniel directly on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Mobile Technicians, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valeter, Collection & Delivery Drivers. Mobile vehicle technician. Car Sales Executive, Car Salesperson, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STM Automotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit technician Lots of Motor Trade Jobs throughout the UK Call Us Now for Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
May 05, 2026
Full time
Vehicle Technicians Would you like to work in a DAY or NIGHT SHIFTS - MOBILE role, Monday to Friday, based from HOME? Enjoy a fantastic salary package, 33 days holiday a year. Receive ongoing training, working for a main dealer group? THIS IS NOT A ROADSIDE BREAKDOWN ROLE. Recognising the shift in customer expectations and the desire to minimise customer inconvenience, our client is looking for Mobile Service Technicians to work in the Dundee area. You will be working at local business premises and be responsible for carrying out inspection and service routines, repairs, and testing of vehicles in a professional and safe manner, in accordance with dealer and manufacturer standards. This is a great opportunity for you to demonstrate your skills, with the backup and all the benefits of a main dealer group. You will enjoy lots of rewards, from a performance-related bonus to 33 days' holiday plus many company benefits. You will also receive ongoing training to keep you up to speed with the latest technical developments. In addition to receiving a competitive salary, for the right candidate this position will offer: Industry leading package bonus scheme with uncapped earnings and an upsell bonus 33 days annual leave, iin addition to an annual leave purchase & sale scheme Fully equipped van Pension Scheme & Life Assurance Privilege vehicle purchase scheme One day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website So, what do we look for from you as a Mobile Service Technician? An NVQ 3, City & Guilds or equivalent, Service Technician experience and ideally, you'll also have some main dealership experience An MOT testing qualification is desirable, but this isn't essential. A full valid driving licence as a minimum What is vital is that you have the attention to detail to keep standards high. To find out more or to apply for this vacancy you can email (url removed) or call Daniel directly on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Mobile Technicians, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valeter, Collection & Delivery Drivers. Mobile vehicle technician. Car Sales Executive, Car Salesperson, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STM Automotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit technician Lots of Motor Trade Jobs throughout the UK Call Us Now for Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Platinum Travel Recruitment are working exclusively with a group travel specialist tour operator that offers a range of luxury group travel globally for clients. Due to growth now seeking an experienced Group Travel Sales and Product Executive to join their supportive and friendly team, hybrid working. Our clients brand focuses on curated bespoke European & Worldwide escorted group tours tailored to specific ethnic minority groups, covering both religious and leisure travel. Generous salary, bonus, Monday-Friday office hours, hybrid working, career development, travel perks, pension and many other benefits are on offer. Hindi, Urdu, Gujarati or Punjabi language skills are ideal for the Group Travel Sales and Product Executive role. We are seeking an experienced Group Travel Sales and Product Executive with a deep background in travel and group escorting. Each day won t be the same, duties include: DMC Liaison: Coordinating with local destination management companies. Product Development: Formulating comprehensive travel packages, including flights, accommodation, ground support and meals along with travel extras. Group Itinerary Design: Developing end-to-end European and Worldwide group itineraries for launch to direct clients. From Asia to the Indian Ocean, you shall be offering excellent customer service from start to finish. Group Travel Sales and Product Executive Essential Requirements: Travel industry experience is essential, and prior experience working with Asian-based or ethnic based groups is highly preferred. Happy to work hybrid basis locations include Hertfordshire, North / West London and Middlesex. Excellent communication skills. Experience in logistics for group travel. Hindi, Urdu, Gujarati or Punjabi language skills are ideal.
May 05, 2026
Full time
Platinum Travel Recruitment are working exclusively with a group travel specialist tour operator that offers a range of luxury group travel globally for clients. Due to growth now seeking an experienced Group Travel Sales and Product Executive to join their supportive and friendly team, hybrid working. Our clients brand focuses on curated bespoke European & Worldwide escorted group tours tailored to specific ethnic minority groups, covering both religious and leisure travel. Generous salary, bonus, Monday-Friday office hours, hybrid working, career development, travel perks, pension and many other benefits are on offer. Hindi, Urdu, Gujarati or Punjabi language skills are ideal for the Group Travel Sales and Product Executive role. We are seeking an experienced Group Travel Sales and Product Executive with a deep background in travel and group escorting. Each day won t be the same, duties include: DMC Liaison: Coordinating with local destination management companies. Product Development: Formulating comprehensive travel packages, including flights, accommodation, ground support and meals along with travel extras. Group Itinerary Design: Developing end-to-end European and Worldwide group itineraries for launch to direct clients. From Asia to the Indian Ocean, you shall be offering excellent customer service from start to finish. Group Travel Sales and Product Executive Essential Requirements: Travel industry experience is essential, and prior experience working with Asian-based or ethnic based groups is highly preferred. Happy to work hybrid basis locations include Hertfordshire, North / West London and Middlesex. Excellent communication skills. Experience in logistics for group travel. Hindi, Urdu, Gujarati or Punjabi language skills are ideal.
Select how often (in days) to receive an alert: Executive Consultant - Health and Life Sciences Publication Date: Feb 26, 2026 Ref. No: 543840 Location: London, GB Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Where purpose meets career: Our Health & Life Science Consulting Practice helps healthcare organisations navigate complex digital transformation challenges. We combine sector expertise with strategic consulting capabilities to deliver tangible, outcome focused change across the NHS and wider health ecosystem. What makes this opportunity stand out: Lead impactful NHS transformation work with a focus on business case development Work directly with senior healthcare stakeholders across large digital programmes Grow and influence client accounts while shaping internal consulting standards Key Responsibilities Lead consulting engagements within the Health & Life Science practice, delivering high quality outcomes for clients Work closely with customers, account teams, and delivery teams to identify business challenges and design outcome based solutions Provide direct consulting services, including business case development, stakeholder engagement and delivery leadership Ensure all solutions meet high quality standards, internal methodology, and client expectations Build and maintain lasting client relationships to support account growth Mentor and train junior consultants, helping strengthen capability across the practice Contribute to the development and evolution of internal processes, standards, methodologies, and service offerings Be willing to travel and work remotely as required Skills We Can't Do Without 2-5+ years' experience leading consulting engagements for health and/or life science customers Proven experience delivering NHS business cases (SOC, OBC, FBC or equivalent) Experience operating in large IT environments with ability to manage multiple stakeholders in a matrix structure Strong client facing delivery skills with a track record of high customer satisfaction Fluent English (written and spoken) Experience working across digital transformation or complex NHS programmes Exposure to change management, benefits realisation, or strategic planning 25 days annual paid leave + National Holidays Pension Scheme - contributions matched up to 10% Private Medical Scheme Life Assurance Income Protection Flex Benefits Program Our Commitment to Inclusion We are a care leaver friendly employer. If you require additional support with your application, please contact our recruiter or email our dedicated mailbox. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled candidates. Those who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments throughout the application and assessment process to support your needs. For further assistance, please contact: Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
May 05, 2026
Full time
Select how often (in days) to receive an alert: Executive Consultant - Health and Life Sciences Publication Date: Feb 26, 2026 Ref. No: 543840 Location: London, GB Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Where purpose meets career: Our Health & Life Science Consulting Practice helps healthcare organisations navigate complex digital transformation challenges. We combine sector expertise with strategic consulting capabilities to deliver tangible, outcome focused change across the NHS and wider health ecosystem. What makes this opportunity stand out: Lead impactful NHS transformation work with a focus on business case development Work directly with senior healthcare stakeholders across large digital programmes Grow and influence client accounts while shaping internal consulting standards Key Responsibilities Lead consulting engagements within the Health & Life Science practice, delivering high quality outcomes for clients Work closely with customers, account teams, and delivery teams to identify business challenges and design outcome based solutions Provide direct consulting services, including business case development, stakeholder engagement and delivery leadership Ensure all solutions meet high quality standards, internal methodology, and client expectations Build and maintain lasting client relationships to support account growth Mentor and train junior consultants, helping strengthen capability across the practice Contribute to the development and evolution of internal processes, standards, methodologies, and service offerings Be willing to travel and work remotely as required Skills We Can't Do Without 2-5+ years' experience leading consulting engagements for health and/or life science customers Proven experience delivering NHS business cases (SOC, OBC, FBC or equivalent) Experience operating in large IT environments with ability to manage multiple stakeholders in a matrix structure Strong client facing delivery skills with a track record of high customer satisfaction Fluent English (written and spoken) Experience working across digital transformation or complex NHS programmes Exposure to change management, benefits realisation, or strategic planning 25 days annual paid leave + National Holidays Pension Scheme - contributions matched up to 10% Private Medical Scheme Life Assurance Income Protection Flex Benefits Program Our Commitment to Inclusion We are a care leaver friendly employer. If you require additional support with your application, please contact our recruiter or email our dedicated mailbox. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled candidates. Those who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments throughout the application and assessment process to support your needs. For further assistance, please contact: Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
# Customer Success Manager - EMEAHybrid - London Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build.We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style At Drata, we're not just building software - we're building a mindset. Everything we do springs from: Be a Driver (Owner Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer Obsessed): Challenge assumptions. Deliver value. Stay hungry.If you thrive when you're empowered, energized, and working with smart, mission-driven people where you'll feel at home here.The best way to understand the Driver's Mindset is to see it in action. We're an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: - follow us for company updates, employee stories, and career news. Job Summary: We are hiring a Customer Success Manager to drive value through measurable outcomes for our strategic customers. You are a partner to our largest customer(s) and will be a key player in driving adoption and value of the Drata platform through a deep understanding of our customer's business objectives and goals. You will collaborate closely with the Account Management, Sales, Product, and Marketing teams. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. This is hybrid role located in London. What you'll do: Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value Capable of managing a Book of Business which could include 100+ customers Create Mutual Action Plans based on the customer's business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes Leverage available data to drive key actions that deliver value throughout the customer journey Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders What you'll bring: 4+ years of Customer Success or Consulting experience 2+ years experience in Security and/or Compliance Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Experience managing a large volume of accounts Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst, Sigma and Jira How we support you: At Drata, our people are our strongest advantage-and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.Explore how we invest in your . Health & Wellness: 100% coverage for supplemental medical and dental for employees and dependents Learning & Development: $500 USD annually towards professional development opportunities + $250 USD annually towards personal development opportunities Flexible Time Off: Flexible vacation policy for strong, fully charged batteries Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually to cover necessary business related items for your home office This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for this role is between £76,500 - £94,500, subject to change. A variety of factors are considered when determining someone's leveling and compensation-including a candidate's professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above. Apply for this roleComplete the application below. Required fields are marked with an asterisk.
May 05, 2026
Full time
# Customer Success Manager - EMEAHybrid - London Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build.We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style At Drata, we're not just building software - we're building a mindset. Everything we do springs from: Be a Driver (Owner Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer Obsessed): Challenge assumptions. Deliver value. Stay hungry.If you thrive when you're empowered, energized, and working with smart, mission-driven people where you'll feel at home here.The best way to understand the Driver's Mindset is to see it in action. We're an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: - follow us for company updates, employee stories, and career news. Job Summary: We are hiring a Customer Success Manager to drive value through measurable outcomes for our strategic customers. You are a partner to our largest customer(s) and will be a key player in driving adoption and value of the Drata platform through a deep understanding of our customer's business objectives and goals. You will collaborate closely with the Account Management, Sales, Product, and Marketing teams. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. This is hybrid role located in London. What you'll do: Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value Capable of managing a Book of Business which could include 100+ customers Create Mutual Action Plans based on the customer's business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes Leverage available data to drive key actions that deliver value throughout the customer journey Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders What you'll bring: 4+ years of Customer Success or Consulting experience 2+ years experience in Security and/or Compliance Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Experience managing a large volume of accounts Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst, Sigma and Jira How we support you: At Drata, our people are our strongest advantage-and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.Explore how we invest in your . Health & Wellness: 100% coverage for supplemental medical and dental for employees and dependents Learning & Development: $500 USD annually towards professional development opportunities + $250 USD annually towards personal development opportunities Flexible Time Off: Flexible vacation policy for strong, fully charged batteries Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually to cover necessary business related items for your home office This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for this role is between £76,500 - £94,500, subject to change. A variety of factors are considered when determining someone's leveling and compensation-including a candidate's professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above. Apply for this roleComplete the application below. Required fields are marked with an asterisk.
Hayley Dexis has an exciting opportunity available for an enthusiastic Internal Sales Executive to join our well-established and experienced team based at our branch in Seaham . You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the role: You ll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone as well as being the face of our trade counter, providing expert knowledge and assistance to any walk-in customers. You ll proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value. We re looking for someone confident and proactive, who isn t afraid to get stuck into a range of tasks. You ll have prior experience in internal sales as well as ideally a background in engineering or manufacturing, but we are open to cross-over sectors. Working hours: 40 hours per week, Monday Friday. 08 30 with 1hr lunch. What we're looking for in our Internal Sales Executive: Knowledge of MRO/Engineering products is ideal, but full training will be provided Prior internal sales experience or experience within a customer service / administrative environment. Excellent negotiation and communication skills Self-motivated, with strong organisational and time-management skills Ability to work independently and as part of a team Work well under pressure in a fast-paced environment What you'll get in return : From 23 days annual leave (plus public/bank holidays) increased with length of service Training provided through our own Hayley Academy Company pension Life Assurance cover (x2 salary) Invitation to healthcare scheme Wellness programmes Uniform and PPE provided Excellent opportunities and career prospects available. The recruitment process: Our advert will close on Tuesday 19th May, but we may decide to close the advert early depending on the level of applications received, so be quick! Shortlisted applicants with have an initial screening call with our Talent Acquisition Advisor. Candidates selected for interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. There may be an additional interview stage which will be confirmed to shortlisted candidates. Finally We know sometimes you might feel that you don't meet the criteria or have a burning question - we're here to help so please ask us! You can contact us here (url removed). We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Don t miss out on this fantastic opportunity to join the team at Hayley Dexis please click apply now to become our Internal Sales Executive - we'd like to hear from you!
May 05, 2026
Full time
Hayley Dexis has an exciting opportunity available for an enthusiastic Internal Sales Executive to join our well-established and experienced team based at our branch in Seaham . You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the role: You ll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone as well as being the face of our trade counter, providing expert knowledge and assistance to any walk-in customers. You ll proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value. We re looking for someone confident and proactive, who isn t afraid to get stuck into a range of tasks. You ll have prior experience in internal sales as well as ideally a background in engineering or manufacturing, but we are open to cross-over sectors. Working hours: 40 hours per week, Monday Friday. 08 30 with 1hr lunch. What we're looking for in our Internal Sales Executive: Knowledge of MRO/Engineering products is ideal, but full training will be provided Prior internal sales experience or experience within a customer service / administrative environment. Excellent negotiation and communication skills Self-motivated, with strong organisational and time-management skills Ability to work independently and as part of a team Work well under pressure in a fast-paced environment What you'll get in return : From 23 days annual leave (plus public/bank holidays) increased with length of service Training provided through our own Hayley Academy Company pension Life Assurance cover (x2 salary) Invitation to healthcare scheme Wellness programmes Uniform and PPE provided Excellent opportunities and career prospects available. The recruitment process: Our advert will close on Tuesday 19th May, but we may decide to close the advert early depending on the level of applications received, so be quick! Shortlisted applicants with have an initial screening call with our Talent Acquisition Advisor. Candidates selected for interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. There may be an additional interview stage which will be confirmed to shortlisted candidates. Finally We know sometimes you might feel that you don't meet the criteria or have a burning question - we're here to help so please ask us! You can contact us here (url removed). We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Don t miss out on this fantastic opportunity to join the team at Hayley Dexis please click apply now to become our Internal Sales Executive - we'd like to hear from you!
Head of Product Up to £130,000 Leeds, 3 days a week on site Occasional London travel The opportunity for a Head of Product to play a pivotal role in shaping the future product landscape of a major media company. This is a senior leadership role at the intersection of product strategy, delivery, and organisational influence . You'll define the vision and roadmap for our owned and operated platforms, while acting as a strategic partner to senior and C-level stakeholders , bringing a consultative lens that connects internal priorities with external market dynamics. You'll combine deep product expertise with outward-looking insight - ensuring our streaming experience remains competitive, distinctive, and aligned to evolving viewer behaviours and commercial opportunities. What You'll Do Define and evolve the product strategy for our streaming platforms, aligning viewer needs, commercial performance, brand, and public service remit Set a clear product vision and long-term roadmap , supported by compelling executive storytelling and robust business cases Act as a trusted strategic advisor to senior leadership, influencing decisions through insight, data, and market perspective Bring an external, consultative lens - leveraging competitor analysis, market trends, and emerging technologies to shape direction Own and deliver an outcome-based roadmap , ensuring measurable impact and alignment to long-term goals Partner with third-party vendors and influence global product roadmaps to represent our priorities and customer needs Champion a streaming-first mindset , embedding best-in-class product practices and ways of working across the organisation Establish clear prioritisation frameworks , grounded in data, experimentation, and user insight Lead product discovery and innovation , identifying new opportunities for growth, engagement, and differentiation Act as a thought partner to the Product Director , helping position our platform as a market leader What We're Looking For We're looking for a strategic, commercially-minded product leader with strong influence and delivery capability: Proven experience leading product strategy and delivery in digital, streaming, media, or technology environments Highly data-driven , with advanced understanding of product metrics, experimentation, and performance optimisation Strong commercial acumen , balancing user needs with revenue and business objectives Experience managing and influencing third-party vendors or technology partners Skilled in product storytelling , simplifying complexity for executive audiences Why This Role? Shape the future of a major UK streaming platform at scale Influence high-impact strategic decisions at senior and C-level Combine strategy, innovation, and delivery in a single role Work at the centre of a fast-evolving, digitally transforming organisation Bring an external perspective to drive competitive advantage
May 05, 2026
Full time
Head of Product Up to £130,000 Leeds, 3 days a week on site Occasional London travel The opportunity for a Head of Product to play a pivotal role in shaping the future product landscape of a major media company. This is a senior leadership role at the intersection of product strategy, delivery, and organisational influence . You'll define the vision and roadmap for our owned and operated platforms, while acting as a strategic partner to senior and C-level stakeholders , bringing a consultative lens that connects internal priorities with external market dynamics. You'll combine deep product expertise with outward-looking insight - ensuring our streaming experience remains competitive, distinctive, and aligned to evolving viewer behaviours and commercial opportunities. What You'll Do Define and evolve the product strategy for our streaming platforms, aligning viewer needs, commercial performance, brand, and public service remit Set a clear product vision and long-term roadmap , supported by compelling executive storytelling and robust business cases Act as a trusted strategic advisor to senior leadership, influencing decisions through insight, data, and market perspective Bring an external, consultative lens - leveraging competitor analysis, market trends, and emerging technologies to shape direction Own and deliver an outcome-based roadmap , ensuring measurable impact and alignment to long-term goals Partner with third-party vendors and influence global product roadmaps to represent our priorities and customer needs Champion a streaming-first mindset , embedding best-in-class product practices and ways of working across the organisation Establish clear prioritisation frameworks , grounded in data, experimentation, and user insight Lead product discovery and innovation , identifying new opportunities for growth, engagement, and differentiation Act as a thought partner to the Product Director , helping position our platform as a market leader What We're Looking For We're looking for a strategic, commercially-minded product leader with strong influence and delivery capability: Proven experience leading product strategy and delivery in digital, streaming, media, or technology environments Highly data-driven , with advanced understanding of product metrics, experimentation, and performance optimisation Strong commercial acumen , balancing user needs with revenue and business objectives Experience managing and influencing third-party vendors or technology partners Skilled in product storytelling , simplifying complexity for executive audiences Why This Role? Shape the future of a major UK streaming platform at scale Influence high-impact strategic decisions at senior and C-level Combine strategy, innovation, and delivery in a single role Work at the centre of a fast-evolving, digitally transforming organisation Bring an external perspective to drive competitive advantage
Sales Executive Volkswagen Exeter Salary £24,000 (uncapped earnings) Fun, exciting, rewarding work. Join us for the ride. Working with world-class brands as a Sales Executive you ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you ll broaden your experience across both sites and brands. And with the right support from us, you ll be able to progress as high as you can aim. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover We re open to flexible working options just ask What you ll do day to day Guide customers through a seamless journey, from the initial welcome to negotiation and the handover of their purchased vehicle Actively prospect for new customers via telephone, attend product launches and events, and maintain a comprehensive enquiry database Maintain in-depth product knowledge and continuously enhance expertise through manufacturer-led training sessions Recommend suitable add-on products that align with customer needs and preferences Ensure the effective use of customer enquiry management systems for optimal tracking and follow-up Deliver outstanding customer service that fosters loyalty and encourages referrals Helpful skills and qualifications Don t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you. Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships Ability to deliver first-class customer service with energy and enthusiasm A genuine interest in helping customers and contributing to the team s success Strong organisational skills with the ability to meet deadlines, with excellent attention to detail Exceptional listening and communication skills, focused on understanding customer needs Must hold a valid UK driving licence We value diversity and believe it strengthens our team. If you don t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
May 05, 2026
Full time
Sales Executive Volkswagen Exeter Salary £24,000 (uncapped earnings) Fun, exciting, rewarding work. Join us for the ride. Working with world-class brands as a Sales Executive you ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you ll broaden your experience across both sites and brands. And with the right support from us, you ll be able to progress as high as you can aim. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover We re open to flexible working options just ask What you ll do day to day Guide customers through a seamless journey, from the initial welcome to negotiation and the handover of their purchased vehicle Actively prospect for new customers via telephone, attend product launches and events, and maintain a comprehensive enquiry database Maintain in-depth product knowledge and continuously enhance expertise through manufacturer-led training sessions Recommend suitable add-on products that align with customer needs and preferences Ensure the effective use of customer enquiry management systems for optimal tracking and follow-up Deliver outstanding customer service that fosters loyalty and encourages referrals Helpful skills and qualifications Don t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you. Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships Ability to deliver first-class customer service with energy and enthusiasm A genuine interest in helping customers and contributing to the team s success Strong organisational skills with the ability to meet deadlines, with excellent attention to detail Exceptional listening and communication skills, focused on understanding customer needs Must hold a valid UK driving licence We value diversity and believe it strengthens our team. If you don t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
External Sales Manager - Electrical Wholesale External Sales Manager / Business Development Manager / Field Sales Executive needed to join a dynamic team at a leading electrical wholesale business based in Bristol. As an External Sales Manager / Business Development Manager / Field Sales Executive you'll be instrumental in maintaining existing business relationships whilst actively seeking out new accounts to drive growth. Our client is seeking an External Sales Manager / Business Development Manager / Field Sales Executive with a strong commitment to delivering exceptional customer service, capable of nurturing current customer connections whilst also identifying and pursuing new opportunities. Key requirements for the External Sales Manager / Business Development Manager / Field Sales Executive role include: Business development experience Strong account management skills Previous experience in the electrical wholesale industry. UK Driver's Licence The working hours for the External Sales Manager / Business Development Manager / Field Sales Executive position are Monday to Friday, 45 hours. Starting salary for the External Sales Manager / Business Development Manager / Field Sales Executive position is 45k- 55k depending on experience, with additional benefits such as generous commission, a company car, pension and more.
May 05, 2026
Full time
External Sales Manager - Electrical Wholesale External Sales Manager / Business Development Manager / Field Sales Executive needed to join a dynamic team at a leading electrical wholesale business based in Bristol. As an External Sales Manager / Business Development Manager / Field Sales Executive you'll be instrumental in maintaining existing business relationships whilst actively seeking out new accounts to drive growth. Our client is seeking an External Sales Manager / Business Development Manager / Field Sales Executive with a strong commitment to delivering exceptional customer service, capable of nurturing current customer connections whilst also identifying and pursuing new opportunities. Key requirements for the External Sales Manager / Business Development Manager / Field Sales Executive role include: Business development experience Strong account management skills Previous experience in the electrical wholesale industry. UK Driver's Licence The working hours for the External Sales Manager / Business Development Manager / Field Sales Executive position are Monday to Friday, 45 hours. Starting salary for the External Sales Manager / Business Development Manager / Field Sales Executive position is 45k- 55k depending on experience, with additional benefits such as generous commission, a company car, pension and more.
Private Client Solicitor Location: Birmingham Salary: 30,000 - 45,000 (dependent on experience) Job Type: Full-time, Permanent Bell Cornwall Recruitment are delighted to be working with a well-established, niche private client firm of solicitors based in Birmingham. This is an excellent opportunity for an experienced Private Client Solicitor to join a supportive and highly regarded team, handling high-quality work within a specialist environment. The Role The successful candidate will manage a full and varied caseload of private client matters, providing expert legal advice with a strong focus on client care and attention to detail. Key Responsibilities Managing a full caseload of private client files from instruction through to completion, including: Wills Trusts and estate planning Lasting Powers of Attorney (LPAs) Probate and estate administration Drafting legal documents including Wills, LPAs, trusts, and associated documentation Advising clients on inheritance tax, estate planning, and wealth protection Handling probate applications and the administration of estates Liaising with clients, beneficiaries, HMRC, and third parties Preparing estate accounts and dealing with asset distribution Ensuring files are progressed efficiently and in line with regulatory requirements Maintaining high standards of client care, particularly when dealing with sensitive matters Managing billing, time recording, and contributing to departmental targets Supporting business development and maintaining strong client relationships About You Previous experience handling a private client caseload (Wills, Probate, Trusts, LPAs) Qualified Solicitor, Legal Executive, or experienced Fee Earner/Paralegal Ability to manage files independently with minimal supervision Strong technical knowledge of private client law Excellent communication and client care skills Highly organised with the ability to prioritise workload effectively The Firm This niche private client firm prides itself on delivering a personal, high-quality service to its clients. You will be joining a collaborative and professional environment with genuine opportunities for progression and development. Benefits Competitive salary based on experience ( 30,000 - 45,000) Supportive working environment Opportunities for career progression Ongoing professional development INDHP If you are an experienced Private Client Solicitor looking to take the next step in your career within a specialist firm, we would love to hear from you. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
May 05, 2026
Full time
Private Client Solicitor Location: Birmingham Salary: 30,000 - 45,000 (dependent on experience) Job Type: Full-time, Permanent Bell Cornwall Recruitment are delighted to be working with a well-established, niche private client firm of solicitors based in Birmingham. This is an excellent opportunity for an experienced Private Client Solicitor to join a supportive and highly regarded team, handling high-quality work within a specialist environment. The Role The successful candidate will manage a full and varied caseload of private client matters, providing expert legal advice with a strong focus on client care and attention to detail. Key Responsibilities Managing a full caseload of private client files from instruction through to completion, including: Wills Trusts and estate planning Lasting Powers of Attorney (LPAs) Probate and estate administration Drafting legal documents including Wills, LPAs, trusts, and associated documentation Advising clients on inheritance tax, estate planning, and wealth protection Handling probate applications and the administration of estates Liaising with clients, beneficiaries, HMRC, and third parties Preparing estate accounts and dealing with asset distribution Ensuring files are progressed efficiently and in line with regulatory requirements Maintaining high standards of client care, particularly when dealing with sensitive matters Managing billing, time recording, and contributing to departmental targets Supporting business development and maintaining strong client relationships About You Previous experience handling a private client caseload (Wills, Probate, Trusts, LPAs) Qualified Solicitor, Legal Executive, or experienced Fee Earner/Paralegal Ability to manage files independently with minimal supervision Strong technical knowledge of private client law Excellent communication and client care skills Highly organised with the ability to prioritise workload effectively The Firm This niche private client firm prides itself on delivering a personal, high-quality service to its clients. You will be joining a collaborative and professional environment with genuine opportunities for progression and development. Benefits Competitive salary based on experience ( 30,000 - 45,000) Supportive working environment Opportunities for career progression Ongoing professional development INDHP If you are an experienced Private Client Solicitor looking to take the next step in your career within a specialist firm, we would love to hear from you. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
May 05, 2026
Full time
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we continue to scale our Healthcare division globally. The role GlobalData Healthcare is seeking a commercially minded and experienced In-House Legal Counsel to lead the legal and governance functions of our high-growth organisation. This is a critical role providing legal oversight across UK and international operations, ensuring compliance, managing legal risk, and maintaining strong corporate governance across multiple global entities. You will act as a trusted advisor to the executive leadership team, supporting strategic decision-making while safeguarding the organisation s legal and regulatory position. This is a unique opportunity to build and shape a scalable legal function within a growing, globally focused business. What you ll be doing Legal Advisory & Commercial Contracts Draft, review, negotiate and advise on a wide range of commercial agreements including SaaS, licensing, consulting, partnership, procurement and service agreements, as well as NDAs across multiple jurisdictions Act as the lead in-house legal advisor across all business units Provide guidance on contract performance, regulatory compliance, employment law, data protection (including GDPR), intellectual property and cross-border transactions Governance, Risk & Compliance Ensure compliance with all relevant corporate, commercial and regulatory requirements Oversee legal risk, disputes and litigation across global operations Support regulatory filings, audits and governance requirements Develop and implement global legal policies, frameworks and templates External Counsel & Stakeholder Management Manage and coordinate external legal counsel across multiple jurisdictions Ensure efficient and cost-effective delivery of legal services Partner closely with senior leadership, providing strategic legal advice aligned to business objectives and risk appetite What we re looking for Essential Experience Qualified solicitor in England & Wales (or equivalent jurisdiction) with a valid practising certificate Minimum 10 years PQE, ideally including experience supporting international businesses and in-house exposure Strong background in commercial law, contract negotiation and corporate governance Experience operating across multiple jurisdictions with an understanding of cross-border legal compliance Proven ability to assess legal risk in a commercial context and provide pragmatic, business-focused solutions Strong stakeholder management skills with the confidence to advise senior leadership and board members Desirable Experience Experience in private equity-backed or listed company environments Background working within multinational organisations or with overseas subsidiaries Knowledge of corporate law across key regions including the US, EU and Asia-Pacific Experience managing competing priorities across time zones in a fast-paced environment Personal Attributes Commercially minded with a pragmatic and solutions-focused approach Strong communicator with the ability to influence at senior levels Highly organised and able to manage complex, global workloads Collaborative and able to work cross-functionally across the business Adaptable and comfortable operating in a fast-growing, evolving organisation In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 05, 2026
Full time
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we continue to scale our Healthcare division globally. The role GlobalData Healthcare is seeking a commercially minded and experienced In-House Legal Counsel to lead the legal and governance functions of our high-growth organisation. This is a critical role providing legal oversight across UK and international operations, ensuring compliance, managing legal risk, and maintaining strong corporate governance across multiple global entities. You will act as a trusted advisor to the executive leadership team, supporting strategic decision-making while safeguarding the organisation s legal and regulatory position. This is a unique opportunity to build and shape a scalable legal function within a growing, globally focused business. What you ll be doing Legal Advisory & Commercial Contracts Draft, review, negotiate and advise on a wide range of commercial agreements including SaaS, licensing, consulting, partnership, procurement and service agreements, as well as NDAs across multiple jurisdictions Act as the lead in-house legal advisor across all business units Provide guidance on contract performance, regulatory compliance, employment law, data protection (including GDPR), intellectual property and cross-border transactions Governance, Risk & Compliance Ensure compliance with all relevant corporate, commercial and regulatory requirements Oversee legal risk, disputes and litigation across global operations Support regulatory filings, audits and governance requirements Develop and implement global legal policies, frameworks and templates External Counsel & Stakeholder Management Manage and coordinate external legal counsel across multiple jurisdictions Ensure efficient and cost-effective delivery of legal services Partner closely with senior leadership, providing strategic legal advice aligned to business objectives and risk appetite What we re looking for Essential Experience Qualified solicitor in England & Wales (or equivalent jurisdiction) with a valid practising certificate Minimum 10 years PQE, ideally including experience supporting international businesses and in-house exposure Strong background in commercial law, contract negotiation and corporate governance Experience operating across multiple jurisdictions with an understanding of cross-border legal compliance Proven ability to assess legal risk in a commercial context and provide pragmatic, business-focused solutions Strong stakeholder management skills with the confidence to advise senior leadership and board members Desirable Experience Experience in private equity-backed or listed company environments Background working within multinational organisations or with overseas subsidiaries Knowledge of corporate law across key regions including the US, EU and Asia-Pacific Experience managing competing priorities across time zones in a fast-paced environment Personal Attributes Commercially minded with a pragmatic and solutions-focused approach Strong communicator with the ability to influence at senior levels Highly organised and able to manage complex, global workloads Collaborative and able to work cross-functionally across the business Adaptable and comfortable operating in a fast-growing, evolving organisation In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Salary - £36,172 rising to £38,076 per annum plus agile working allowance Our range of excellent benefits include: 9 days holiday allowance including bank holidays in addition to 4 days Christmas closure 1 hours wellbeing leave, wellbeing contribution, generous pension scheme and commitment to personal growth through funded learning. Applied pro-rata if working part-time Job Summary Are you an experienced and passionate Sales Executive looking for a new challenge? Do you have the tenacity and drive to achieve goals and outcomes? Would you be interested in supporting NAHT to improve the recruitment and retention of our members who are senior leaders in education. The focus of the role will be on building relationships and selling NAHT products services and memberships, to new and existing Members. In addition, you will retain existing Members through reactive and proactive conversations and attend third party events to support our recruitment and retention strategy. You will engage proactively with school leaders at different stages of their career and build lasting working relationships with key stakeholders to ensure success in meeting retention and acquisition targets. Your feedback to the Sales & Retention Manager will inform improvements to our products and processes. This is very much a hands-on role where you'll be an ambassador for membership services promoting our brand and various offerings. Person specification We are looking for a driven and confident individual who has excellent sales experience. You will take pride in engaging with our members to sell face to face and by telephone and be able to work to set targets and tight KPIs. You will have demonstrable track record of working in a sales environment or equivalent in relation to promoting or upselling multi product lines or services (in our case membership). A sound understanding in customer service and sales techniques with the ability to influence decision and build a strong rapport with our members are essential for this role. Experience of using CRM platforms or membership databases to manage workload and customer data is not essential for this role, but desirable. Persuasive communication skills with the ability to prioritise, manage multiple workloads and meet deadlines as well as strong planning and organising skills are essential attributes for the role. The postholder will be required to work outside of normal working hours if necessary, with the ability to travel including overnight stay. About us NAHT represents more than 38,000 school leaders in early years, primary, secondary/post primary and special schools, making us the largest association for school leaders in the UK. Our members consist of all categories of school leaders. We provide representation, advice and training for school leaders in England, Wales and Northern Ireland. We use our voice at the highest levels of government to influence policy for the benefit of leaders and learners everywhere. NAHT is an equal opportunities employer. We're committed to promoting an inclusive and supportive culture that celebrates diversity and attracts, retains and develops our people through living our values of People First, Be Bold, Go Further and In it Together. We have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you need any adjustments to the recruitment process, at either application or interview, please contact us on The closing date for receipt of applications is 6 th May 2026. First interview - 13 th May 2026 (via Microsoft Teams). Second interview - 19th May 2026 (in person, at our London office). Applications from agencies will not be accepted.
May 05, 2026
Full time
Salary - £36,172 rising to £38,076 per annum plus agile working allowance Our range of excellent benefits include: 9 days holiday allowance including bank holidays in addition to 4 days Christmas closure 1 hours wellbeing leave, wellbeing contribution, generous pension scheme and commitment to personal growth through funded learning. Applied pro-rata if working part-time Job Summary Are you an experienced and passionate Sales Executive looking for a new challenge? Do you have the tenacity and drive to achieve goals and outcomes? Would you be interested in supporting NAHT to improve the recruitment and retention of our members who are senior leaders in education. The focus of the role will be on building relationships and selling NAHT products services and memberships, to new and existing Members. In addition, you will retain existing Members through reactive and proactive conversations and attend third party events to support our recruitment and retention strategy. You will engage proactively with school leaders at different stages of their career and build lasting working relationships with key stakeholders to ensure success in meeting retention and acquisition targets. Your feedback to the Sales & Retention Manager will inform improvements to our products and processes. This is very much a hands-on role where you'll be an ambassador for membership services promoting our brand and various offerings. Person specification We are looking for a driven and confident individual who has excellent sales experience. You will take pride in engaging with our members to sell face to face and by telephone and be able to work to set targets and tight KPIs. You will have demonstrable track record of working in a sales environment or equivalent in relation to promoting or upselling multi product lines or services (in our case membership). A sound understanding in customer service and sales techniques with the ability to influence decision and build a strong rapport with our members are essential for this role. Experience of using CRM platforms or membership databases to manage workload and customer data is not essential for this role, but desirable. Persuasive communication skills with the ability to prioritise, manage multiple workloads and meet deadlines as well as strong planning and organising skills are essential attributes for the role. The postholder will be required to work outside of normal working hours if necessary, with the ability to travel including overnight stay. About us NAHT represents more than 38,000 school leaders in early years, primary, secondary/post primary and special schools, making us the largest association for school leaders in the UK. Our members consist of all categories of school leaders. We provide representation, advice and training for school leaders in England, Wales and Northern Ireland. We use our voice at the highest levels of government to influence policy for the benefit of leaders and learners everywhere. NAHT is an equal opportunities employer. We're committed to promoting an inclusive and supportive culture that celebrates diversity and attracts, retains and develops our people through living our values of People First, Be Bold, Go Further and In it Together. We have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you need any adjustments to the recruitment process, at either application or interview, please contact us on The closing date for receipt of applications is 6 th May 2026. First interview - 13 th May 2026 (via Microsoft Teams). Second interview - 19th May 2026 (in person, at our London office). Applications from agencies will not be accepted.
Artis HR are supporting a well-established organisation in the search for an experienced HR Shared Services Manager to join their People function on a 12-month fixed-term contract. This is a great opportunity for a strong HR operations leader who enjoys balancing hands-on delivery with team leadership and continuous improvement in a fast-paced environment. The Role Reporting into the Head of People Hub & ER, you'll lead the day-to-day operations of the HR shared services function, managing a team of 8 and ensuring a high-quality, efficient and employee-focused service across the full employee lifecycle. Key responsibilities include: Leading and developing the HR shared services team Overseeing delivery of core HR services including onboarding, offboarding, employee data and benefits administration Managing workflow, capacity and SLAs to maintain a consistent, high-quality service Acting as an escalation point for complex HR queries, driving root cause analysis and solutions Coaching and developing the team to build a high-performance culture Driving continuous improvement, process optimisation and use of HR systems and technology Partnering with ER, Payroll and People Partners to ensure seamless delivery Ensuring strong governance, compliance and data integrity About You Proven experience leading an HR operations or shared services team Strong knowledge of the employee lifecycle and UK employment law Experience managing SLAs, workflows and service delivery A confident leader who enjoys developing and coaching teams Highly organised, able to manage multiple priorities in a fast-paced environment Strong stakeholder management and communication skills What's on Offer Salary up to 55,000 Hybrid working (2-3 days a week in Cirencester) Opportunity to lead and shape a key HR function Collaborative and forward-thinking People team Additional Information Applicants must have the right to work in the UK. We aim to respond to every application, however due to the volume of interest it is not always possible to provide detailed individual feedback. Successful candidates may be contacted for further information or invited to book an initial screening call. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
May 05, 2026
Contractor
Artis HR are supporting a well-established organisation in the search for an experienced HR Shared Services Manager to join their People function on a 12-month fixed-term contract. This is a great opportunity for a strong HR operations leader who enjoys balancing hands-on delivery with team leadership and continuous improvement in a fast-paced environment. The Role Reporting into the Head of People Hub & ER, you'll lead the day-to-day operations of the HR shared services function, managing a team of 8 and ensuring a high-quality, efficient and employee-focused service across the full employee lifecycle. Key responsibilities include: Leading and developing the HR shared services team Overseeing delivery of core HR services including onboarding, offboarding, employee data and benefits administration Managing workflow, capacity and SLAs to maintain a consistent, high-quality service Acting as an escalation point for complex HR queries, driving root cause analysis and solutions Coaching and developing the team to build a high-performance culture Driving continuous improvement, process optimisation and use of HR systems and technology Partnering with ER, Payroll and People Partners to ensure seamless delivery Ensuring strong governance, compliance and data integrity About You Proven experience leading an HR operations or shared services team Strong knowledge of the employee lifecycle and UK employment law Experience managing SLAs, workflows and service delivery A confident leader who enjoys developing and coaching teams Highly organised, able to manage multiple priorities in a fast-paced environment Strong stakeholder management and communication skills What's on Offer Salary up to 55,000 Hybrid working (2-3 days a week in Cirencester) Opportunity to lead and shape a key HR function Collaborative and forward-thinking People team Additional Information Applicants must have the right to work in the UK. We aim to respond to every application, however due to the volume of interest it is not always possible to provide detailed individual feedback. Successful candidates may be contacted for further information or invited to book an initial screening call. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
Location: North of England (field based) Salary: £60,000.00 + car allowance + commission Summary: Our client is a global logistics provider offering integrated freight, e-commerce and international supply chain solutions. With a strong multimodal network across ocean, air and road, they partner with customers to deliver tailored, commercially viable logistics solutions that drive long-term value. As part of their continued growth, they are looking for an ambitious Business Development Executive with strong Air or Ocean expereince to drive new business growth across their service offerings. This is a consultative, value-led sales role where you will build and manage your own sales pipeline, win new customers, and develop long-term partnerships. You will work closely with internal commercial and operational teams to ensure seamless onboarding and delivery, while actively challenging and enhancing the service propositions to remain competitive and profitable. Key Responsibilities Drive growth across multimodal services, including Ocean and/or Air freight Build, manage and maintain a robust sales pipeline using CRM systems Prospect and win new customers through lead generation and follow-up activity Manage new customer onboarding to ensure smooth integration into the business Identify upsell and cross-sell opportunities within the existing customer base Build strong, long-term customer relationships using market insight and business intelligence Prepare and present sales analysis, forecasts and performance reports Act as the main point of contact for allocated customer queries and escalations Collaborate with internal stakeholders to deliver exceptional customer service Attend and lead customer meetings, recording actions and driving outcomes Attend industry events, trade bodies and professional networks Deliver against individual sales objectives and revenue targets Experience: Proven experience in Business Development or commercial sales within logistics or freight forwarding Strong knowledge of Ocean and/or Air logistics Demonstrated ability to build and convert a sales pipeline Resilient, self-motivated and comfortable working under pressure Excellent communication and influencing skills at all levels Customer-focused, with the ability to anticipate needs and deliver solutions Strong analytical skills, including forecasting and revenue planning A collaborative team player with a continuous improvement mindset Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
May 05, 2026
Full time
Location: North of England (field based) Salary: £60,000.00 + car allowance + commission Summary: Our client is a global logistics provider offering integrated freight, e-commerce and international supply chain solutions. With a strong multimodal network across ocean, air and road, they partner with customers to deliver tailored, commercially viable logistics solutions that drive long-term value. As part of their continued growth, they are looking for an ambitious Business Development Executive with strong Air or Ocean expereince to drive new business growth across their service offerings. This is a consultative, value-led sales role where you will build and manage your own sales pipeline, win new customers, and develop long-term partnerships. You will work closely with internal commercial and operational teams to ensure seamless onboarding and delivery, while actively challenging and enhancing the service propositions to remain competitive and profitable. Key Responsibilities Drive growth across multimodal services, including Ocean and/or Air freight Build, manage and maintain a robust sales pipeline using CRM systems Prospect and win new customers through lead generation and follow-up activity Manage new customer onboarding to ensure smooth integration into the business Identify upsell and cross-sell opportunities within the existing customer base Build strong, long-term customer relationships using market insight and business intelligence Prepare and present sales analysis, forecasts and performance reports Act as the main point of contact for allocated customer queries and escalations Collaborate with internal stakeholders to deliver exceptional customer service Attend and lead customer meetings, recording actions and driving outcomes Attend industry events, trade bodies and professional networks Deliver against individual sales objectives and revenue targets Experience: Proven experience in Business Development or commercial sales within logistics or freight forwarding Strong knowledge of Ocean and/or Air logistics Demonstrated ability to build and convert a sales pipeline Resilient, self-motivated and comfortable working under pressure Excellent communication and influencing skills at all levels Customer-focused, with the ability to anticipate needs and deliver solutions Strong analytical skills, including forecasting and revenue planning A collaborative team player with a continuous improvement mindset Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
We're looking for a Logistics Operations Director to lead and shape our logistics and distribution operations across the UK and Europe.You'll take ownership of ensuring our warehouse network, infrastructure, and operating models are scalable, efficient, and aligned to both current demand and future growth. By driving consistency, advancing automation, and embedding a culture of continuous improvement across all hubs, you'll play a key role in enhancing operational performance, optimising costs, and delivering a high-quality customer experience. Key Responsibilities Lead the strategy and ongoing development of our UK and European logistics network (currently six hubs), defining future capability and operational evolution. Define and deliver warehouse and logistics infrastructure strategy across all hubs (Yorkshire, Ireland, Spain, Germany, Sweden), including automation, redevelopment, and the introduction of new equipment, processes and implementation plans. Maximise opportunities for operational consistency improvement, cost optimisation, and customer experience enhancement across all locations. Identify and present a comprehensive set of KPI's and metrics to demonstrate service performance across all logistics operations. Drive continuous improvement and efficiency in warehouse operations, including automation, capacity planning, and operational process optimisation. Identify opportunities to optimise the physical layout, flow, capacity and capability of existing sites through redesign, automation integration, and improved use of space. Deliver and establish efficient operations at the new UK Distribution Centre, including building a high-performing team and defining Labour strategy (automation vs workforce mix). Act as line manager of central warehouse management team. Oversee Returns and trade-in operational infrastructure across all hubs, ensuring they are scalable as product complexity and order volumes increase. Ensure logistics operations can support rapid growth in order volumes, product range, and international shipping complexity. What You'll Bring Senior leadership experience across multi-site warehouse and logistics operations, ideally within an international or European network. Proven ability to define and deliver logistics and distribution strategy aligned to business growth, scalability, and customer service objectives. Strong operational expertise in warehouse environments, including automation, capacity planning, infrastructure development, and process optimisation. Demonstrated success leading large-scale change and improvement initiatives, such as new site start-ups, redevelopments, or network transformation. Highly developed analytical and commercial capability, with experience using KPIs and data to drive performance, cost optimisation, and decision-making. Desirable: Experience operating across European logistics networks and managing the complexity of international distribution. Exposure to advanced warehouse automation technologies and system implementations. Experience overseeing returns, refurb, or trade-in operations at scale. Background in fast-growth, multi-channel, or omnichannel environments. Additional Information Standard working hours with flexibility expected at Director level. Based at our Clifton Moor site in York, with travel to UK and European locations as required. What we'll give you Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing: Competitive salary. Generous discount scheme across our full range of music and home entertainment products. Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas. Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a 'Mindful Employer'. Free car parking with access to electric charging points. Onsite cafe for snacks & drinks with an outside seating area. A relaxed dress code and a great coffee machine to make your day more enjoyable. Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.REF-
May 05, 2026
Full time
We're looking for a Logistics Operations Director to lead and shape our logistics and distribution operations across the UK and Europe.You'll take ownership of ensuring our warehouse network, infrastructure, and operating models are scalable, efficient, and aligned to both current demand and future growth. By driving consistency, advancing automation, and embedding a culture of continuous improvement across all hubs, you'll play a key role in enhancing operational performance, optimising costs, and delivering a high-quality customer experience. Key Responsibilities Lead the strategy and ongoing development of our UK and European logistics network (currently six hubs), defining future capability and operational evolution. Define and deliver warehouse and logistics infrastructure strategy across all hubs (Yorkshire, Ireland, Spain, Germany, Sweden), including automation, redevelopment, and the introduction of new equipment, processes and implementation plans. Maximise opportunities for operational consistency improvement, cost optimisation, and customer experience enhancement across all locations. Identify and present a comprehensive set of KPI's and metrics to demonstrate service performance across all logistics operations. Drive continuous improvement and efficiency in warehouse operations, including automation, capacity planning, and operational process optimisation. Identify opportunities to optimise the physical layout, flow, capacity and capability of existing sites through redesign, automation integration, and improved use of space. Deliver and establish efficient operations at the new UK Distribution Centre, including building a high-performing team and defining Labour strategy (automation vs workforce mix). Act as line manager of central warehouse management team. Oversee Returns and trade-in operational infrastructure across all hubs, ensuring they are scalable as product complexity and order volumes increase. Ensure logistics operations can support rapid growth in order volumes, product range, and international shipping complexity. What You'll Bring Senior leadership experience across multi-site warehouse and logistics operations, ideally within an international or European network. Proven ability to define and deliver logistics and distribution strategy aligned to business growth, scalability, and customer service objectives. Strong operational expertise in warehouse environments, including automation, capacity planning, infrastructure development, and process optimisation. Demonstrated success leading large-scale change and improvement initiatives, such as new site start-ups, redevelopments, or network transformation. Highly developed analytical and commercial capability, with experience using KPIs and data to drive performance, cost optimisation, and decision-making. Desirable: Experience operating across European logistics networks and managing the complexity of international distribution. Exposure to advanced warehouse automation technologies and system implementations. Experience overseeing returns, refurb, or trade-in operations at scale. Background in fast-growth, multi-channel, or omnichannel environments. Additional Information Standard working hours with flexibility expected at Director level. Based at our Clifton Moor site in York, with travel to UK and European locations as required. What we'll give you Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing: Competitive salary. Generous discount scheme across our full range of music and home entertainment products. Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas. Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a 'Mindful Employer'. Free car parking with access to electric charging points. Onsite cafe for snacks & drinks with an outside seating area. A relaxed dress code and a great coffee machine to make your day more enjoyable. Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.REF-
Join as a Founder in Residence in Climate We're on the lookout for entrepreneurial individuals with technical and commercial domain expertise with keen interest in founding, and building a global scale, impact driven, high growth company from ground up. We are seeking applications from experienced industry, startup and/or new science or engineering based technology development professionals from anywhere in the world to work with us on the next generation of plastics recycling. You'll work closely with the DSV team and the current Founder in Residence for this area to co found and spin out a new company. Once the new venture is incorporated with pre seed investment from DSV, you and your co founder(s) will own the majority stake in the business and continue receiving support from the DSV team post spinout. The role is full time, remote initially until venture incorporation and spin out (circa Q1 2026). The Opportunity We are building a venture to transform waste polyolefins into high value, recyclable degradable packaging materials. Our novel process produces polymers with properties comparable to polypropylene but with dramatically improved end of life characteristics, including solvolysis recyclability and environmental degradability. We are seeking a commercially focused co founder to partner with our technical founder and lead all commercial activities from company formation through Series A and beyond. This is a ground floor opportunity to shape a business addressing the urgent challenge of plastic circularity. Our Approach We are developing an electrified, contaminant tolerant process capable of transforming polyolefin waste into chemicals that will form the basis of a new materials platform. Initially, we will be focusing on developing new packaging materials to tackle the global plastic waste problem. Over time, we anticipate the technology will have applications in various other sectors. It is our hope that this technology will act as a global polyolefin sink - enabling global recovery and reuse of polyolefins. The developed materials will be simpler to recycle than current technologies, and will have environmental compatbility designed in from day one. In order for us to make our vision real we are seeking to recruit a commercially focused cofounder to support our near term commercial objectives. The Role As Commercial Co-Founder, you will own the commercial strategy and execution for the venture. Working alongside the technical founder, you will be responsible for validating market demand, building customer and supplier relationships, navigating regulatory pathways, and securing the commercial proof points required to raise successive funding rounds. This is a hands on role. In the early stages, you will personally conduct customer interviews, negotiate agreements, and build financial models. As the company grows, you will recruit and lead a commercial team. Who We're Looking For Must-Have Experience (one of the following core tracks): Previous experience in a startup or early stage company environment A track record in fundraising, grant writing, and grant management Exposure to regulatory processes for chemicals or materials, and a strong network across relevant industries such as plastics, packaging, or waste management Essential Capabilities: Lead customer discovery to identify and prioritise target markets, building relationships from initial outreach through to binding offtake agreements, and refining value proposition based on market feedback Identify and secure feedstock supply partnerships with waste management companies, and develop strategic partnerships with distributors, compounders, and brand owners Co develop and maintain techno economic models and pricing strategy with the founding team, and lead commercial negotiations and contract structuring Lead fundraising efforts with commercial due diligence materials, building investor relationships and communicating commercial progress Contribute to overall company strategy as a member of the founding team Demonstrated B2B sales and business development experience, ideally in materials, chemicals, or related industrial sectors, with a track record from cold outreach to signed agreements Strong negotiation skills, financial literacy including the ability to build and interrogate financial models, and experience fundraising from venture capital and grants Comfort making decisions with incomplete information and prioritising opportunities with scarce resources Understanding of chemicals, polymers, or materials industry dynamics Willingness to operate across strategic and administrative tasks, with resilience, strong self direction, and ability to thrive in uncertain environments Excellent communication skills with the ability to build credibility across diverse stakeholders, present to senior executives and investors, and work collaboratively with a technical co founder Ability to recruit and lead team members as the company grows, with a desire to build and scale an organisation aligned with company mission and values Valuable "Nice to Haves": Experience managing customer application testing programmes, developing go to market strategy, and assessing partnership structures including distribution, licensing, and joint development Experience building quality and customer service systems, and recruiting commercial team members Ability to scope and manage regulatory pathways, coordinate with consultants and certification bodies, and substantiate environmental claims Experience identifying and securing grant funding, and developing long term expansion strategy Familiarity with the waste market, circular economy trends in plastics, recycling value chains, and regulatory frameworks for chemicals and materials By joining DSV, you will be part of a team of operators who have founded companies and led the translation of science at some of the most respected universities, charities, funds, and government agencies. Here's what we offer: Access to optimised, purpose built, proprietary tools, resources, and processes to help create high impact ventures from scratch; Opportunity area specific know how from our network of Partners and Advisors; Up to £250k in investment to incorporate the new venture and develop early proof of concept data; Guaranteed income of £4,166 per month paid as a fixed consultancy fee until the company is launched and the pre seed investment is secured; Majority equity stake in the new company betweenyou and your co founder(s); Continuous post spinout support, including fundraising, commercial partnerships, recruitment, and team building; Collaborative support from dozens of Founders currently at DSV across sectors. About DSV Deep Science Ventures (DSV) is on a mission to create a future in which both humans and the planet can thrive. We use our unique venture creation process to create, spin out, and invest in science companies, combining available scientific knowledge and founder type scientists into high impact ventures. Operating in four sectors-Pharmaceuticals, Climate, Agriculture, and Computation-we tackle the challenges defining these areas by taking a first principles approach and partnering with leading institutions.
May 05, 2026
Full time
Join as a Founder in Residence in Climate We're on the lookout for entrepreneurial individuals with technical and commercial domain expertise with keen interest in founding, and building a global scale, impact driven, high growth company from ground up. We are seeking applications from experienced industry, startup and/or new science or engineering based technology development professionals from anywhere in the world to work with us on the next generation of plastics recycling. You'll work closely with the DSV team and the current Founder in Residence for this area to co found and spin out a new company. Once the new venture is incorporated with pre seed investment from DSV, you and your co founder(s) will own the majority stake in the business and continue receiving support from the DSV team post spinout. The role is full time, remote initially until venture incorporation and spin out (circa Q1 2026). The Opportunity We are building a venture to transform waste polyolefins into high value, recyclable degradable packaging materials. Our novel process produces polymers with properties comparable to polypropylene but with dramatically improved end of life characteristics, including solvolysis recyclability and environmental degradability. We are seeking a commercially focused co founder to partner with our technical founder and lead all commercial activities from company formation through Series A and beyond. This is a ground floor opportunity to shape a business addressing the urgent challenge of plastic circularity. Our Approach We are developing an electrified, contaminant tolerant process capable of transforming polyolefin waste into chemicals that will form the basis of a new materials platform. Initially, we will be focusing on developing new packaging materials to tackle the global plastic waste problem. Over time, we anticipate the technology will have applications in various other sectors. It is our hope that this technology will act as a global polyolefin sink - enabling global recovery and reuse of polyolefins. The developed materials will be simpler to recycle than current technologies, and will have environmental compatbility designed in from day one. In order for us to make our vision real we are seeking to recruit a commercially focused cofounder to support our near term commercial objectives. The Role As Commercial Co-Founder, you will own the commercial strategy and execution for the venture. Working alongside the technical founder, you will be responsible for validating market demand, building customer and supplier relationships, navigating regulatory pathways, and securing the commercial proof points required to raise successive funding rounds. This is a hands on role. In the early stages, you will personally conduct customer interviews, negotiate agreements, and build financial models. As the company grows, you will recruit and lead a commercial team. Who We're Looking For Must-Have Experience (one of the following core tracks): Previous experience in a startup or early stage company environment A track record in fundraising, grant writing, and grant management Exposure to regulatory processes for chemicals or materials, and a strong network across relevant industries such as plastics, packaging, or waste management Essential Capabilities: Lead customer discovery to identify and prioritise target markets, building relationships from initial outreach through to binding offtake agreements, and refining value proposition based on market feedback Identify and secure feedstock supply partnerships with waste management companies, and develop strategic partnerships with distributors, compounders, and brand owners Co develop and maintain techno economic models and pricing strategy with the founding team, and lead commercial negotiations and contract structuring Lead fundraising efforts with commercial due diligence materials, building investor relationships and communicating commercial progress Contribute to overall company strategy as a member of the founding team Demonstrated B2B sales and business development experience, ideally in materials, chemicals, or related industrial sectors, with a track record from cold outreach to signed agreements Strong negotiation skills, financial literacy including the ability to build and interrogate financial models, and experience fundraising from venture capital and grants Comfort making decisions with incomplete information and prioritising opportunities with scarce resources Understanding of chemicals, polymers, or materials industry dynamics Willingness to operate across strategic and administrative tasks, with resilience, strong self direction, and ability to thrive in uncertain environments Excellent communication skills with the ability to build credibility across diverse stakeholders, present to senior executives and investors, and work collaboratively with a technical co founder Ability to recruit and lead team members as the company grows, with a desire to build and scale an organisation aligned with company mission and values Valuable "Nice to Haves": Experience managing customer application testing programmes, developing go to market strategy, and assessing partnership structures including distribution, licensing, and joint development Experience building quality and customer service systems, and recruiting commercial team members Ability to scope and manage regulatory pathways, coordinate with consultants and certification bodies, and substantiate environmental claims Experience identifying and securing grant funding, and developing long term expansion strategy Familiarity with the waste market, circular economy trends in plastics, recycling value chains, and regulatory frameworks for chemicals and materials By joining DSV, you will be part of a team of operators who have founded companies and led the translation of science at some of the most respected universities, charities, funds, and government agencies. Here's what we offer: Access to optimised, purpose built, proprietary tools, resources, and processes to help create high impact ventures from scratch; Opportunity area specific know how from our network of Partners and Advisors; Up to £250k in investment to incorporate the new venture and develop early proof of concept data; Guaranteed income of £4,166 per month paid as a fixed consultancy fee until the company is launched and the pre seed investment is secured; Majority equity stake in the new company betweenyou and your co founder(s); Continuous post spinout support, including fundraising, commercial partnerships, recruitment, and team building; Collaborative support from dozens of Founders currently at DSV across sectors. About DSV Deep Science Ventures (DSV) is on a mission to create a future in which both humans and the planet can thrive. We use our unique venture creation process to create, spin out, and invest in science companies, combining available scientific knowledge and founder type scientists into high impact ventures. Operating in four sectors-Pharmaceuticals, Climate, Agriculture, and Computation-we tackle the challenges defining these areas by taking a first principles approach and partnering with leading institutions.
Junior Business Development Executive - Fareham With Full Training ! Salary up to C: £30K Base ( rising to £35k after 6 months expected training ) Plus excellent Commission ! OTE £40K plus Our Client is a very well established Company importing into the UK from Asia via Sea and Air. The company has grown rapidly and now offers a range of logistics services across diverse industry sectors. They are looking for a bright individual to join the team as a Junior BDM either from an Operational Freight background wishing to branch into Sales - or with a Sales background from another industry wishing to start a career in Sea Freight Sales. What a fantastic opportunity Our Client's competitive pricing, customer service obsession and global network of highly respected and experienced partners allow them to consistently deliver cost-effective, efficient solutions that exceed expectations and add value to any supply chain. Responsibilities Generate leads and cold call prospective customers Generate custom from sales pipeline. Meet with customers, over the phone / Teams etc. Build / develop relationships with clients Understand the needs of your clients and be able to respond effectively with a plan of how to meet/exceed these Have a strong understanding of the businesses' services and be able to advise others about them Skills and Experience To achieve all of that, you will be able to demonstrate and show evidence of: An excellent telephone manner for making initial contact and for ongoing communication with clients and business associates interpersonal skills for building and developing relationships with clients written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills IT skills, including the use of spreadsheets decision-making skills a flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment initiative and the confidence to start things from scratch. Personal abilities/skills Tenacity and drive to seek new business and meet or exceed targets Teamworking skills and a collaborative approach to work The ability to multitask and prioritise your workload The ability to motivate yourself and set your own goals Apply Vicky
May 05, 2026
Full time
Junior Business Development Executive - Fareham With Full Training ! Salary up to C: £30K Base ( rising to £35k after 6 months expected training ) Plus excellent Commission ! OTE £40K plus Our Client is a very well established Company importing into the UK from Asia via Sea and Air. The company has grown rapidly and now offers a range of logistics services across diverse industry sectors. They are looking for a bright individual to join the team as a Junior BDM either from an Operational Freight background wishing to branch into Sales - or with a Sales background from another industry wishing to start a career in Sea Freight Sales. What a fantastic opportunity Our Client's competitive pricing, customer service obsession and global network of highly respected and experienced partners allow them to consistently deliver cost-effective, efficient solutions that exceed expectations and add value to any supply chain. Responsibilities Generate leads and cold call prospective customers Generate custom from sales pipeline. Meet with customers, over the phone / Teams etc. Build / develop relationships with clients Understand the needs of your clients and be able to respond effectively with a plan of how to meet/exceed these Have a strong understanding of the businesses' services and be able to advise others about them Skills and Experience To achieve all of that, you will be able to demonstrate and show evidence of: An excellent telephone manner for making initial contact and for ongoing communication with clients and business associates interpersonal skills for building and developing relationships with clients written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills IT skills, including the use of spreadsheets decision-making skills a flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment initiative and the confidence to start things from scratch. Personal abilities/skills Tenacity and drive to seek new business and meet or exceed targets Teamworking skills and a collaborative approach to work The ability to multitask and prioritise your workload The ability to motivate yourself and set your own goals Apply Vicky
Sales Development Representative (SDR) Location: Glasgow Type: Full Time Hybrid Working Salary up to 30K plus commission We're looking for a motivated Sales Development Representative (SDR) who enjoys speaking to people, uncovering opportunities, and helping businesses grow. If you thrive in a fast paced environment, enjoy outbound calling, and feel confident engaging with senior decision makers, this role could be your ideal next step. What You'll Be Doing Making outbound calls to a targeted list of businesses Speaking with senior managers and executive level contacts Understanding business needs and identifying potential solutions Building strong relationships, following up, and staying connected Researching accounts and organising information before campaigns Passing qualified, high value leads to the sales team What You'll Bring 2+ years' experience in B2B sales, outbound calling, telemarketing, or business development Comfortable speaking with senior stakeholders Strong verbal and written communication skills Curious, proactive, and eager to learn A commitment to quality and delivering a great experience for prospects What's in It for You You'll be joining a team that values collaboration, progression, and modern ways of working. Monthly performance based incentives Hybrid working model (office and home split) / only after succesfully completing probation A modern tech enabled environment with tools that support your success Supportive team culture that encourages development and recognises achievement Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 05, 2026
Full time
Sales Development Representative (SDR) Location: Glasgow Type: Full Time Hybrid Working Salary up to 30K plus commission We're looking for a motivated Sales Development Representative (SDR) who enjoys speaking to people, uncovering opportunities, and helping businesses grow. If you thrive in a fast paced environment, enjoy outbound calling, and feel confident engaging with senior decision makers, this role could be your ideal next step. What You'll Be Doing Making outbound calls to a targeted list of businesses Speaking with senior managers and executive level contacts Understanding business needs and identifying potential solutions Building strong relationships, following up, and staying connected Researching accounts and organising information before campaigns Passing qualified, high value leads to the sales team What You'll Bring 2+ years' experience in B2B sales, outbound calling, telemarketing, or business development Comfortable speaking with senior stakeholders Strong verbal and written communication skills Curious, proactive, and eager to learn A commitment to quality and delivering a great experience for prospects What's in It for You You'll be joining a team that values collaboration, progression, and modern ways of working. Monthly performance based incentives Hybrid working model (office and home split) / only after succesfully completing probation A modern tech enabled environment with tools that support your success Supportive team culture that encourages development and recognises achievement Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job Title: Operations Manager - Training & Client Delivery Location: Winnersh Salary: 43,000 - 46,000 per annum, depending on experience Job Type: Full-time, Permanent About us: Media First was formed 40 years ago. Initially, we specialised in media training before evolving to help our clients with their wider communications, management and leadership challenges. Our company is growing. We currently work with 40 of the FTSE 100 and have just moved into state-of-the-art TV and radio studios in Winnersh. The Role: This is a rare opportunity to take ownership of how our training is delivered-ensuring every course, client interaction, and studio session runs seamlessly. We're looking for an experienced Operations Manager to lead our small but busy operations team and oversee the day-to-day delivery of our training programmes. You'll play a central role in the business, supporting account managers, trainers, and clients while making sure everything runs smoothly behind the scenes. You'll also be a key presence in our training studios-helping to create a professional, organised, and high-quality experience for clients on the day. This is a hands-on position at the heart of the business. You'll take responsibility for planning, coordinating, and delivering multiple training projects-ensuring nothing is missed and everything runs to schedule. You'll be someone who cares about the detail and takes pride in delivering an exceptional experience for every client. Key responsibilities include: Coordinating and scheduling multiple training projects without clashes Managing studio bookings, trainers, and client logistics Overseeing client communications, contracts, and delivery timelines Supporting account managers to ensure a seamless, high-quality client experience Acting as the main point of contact during training days in our studios Managing and supporting a small operations team Using Office 365 tools (Teams, SharePoint, Outlook) to manage workflows and keep teams aligned Identifying opportunities to improve processes and ways of working About you: You'll need to be confident managing priorities, making decisions, and staying calm under pressure. This is a role for someone who enjoys responsibility and takes pride in delivering consistently high standards. You're organised, approachable, and enjoy making things run smoothly. You're comfortable leading others, solving problems, and building strong relationships across a business. You also understand the importance of delivering exceptional customer service and creating a positive, professional experience for clients at every touchpoint. You'll be confident using technology in your day-to-day work and comfortable navigating Office 365 tools to keep everything running smoothly. We're looking for someone with: Experience in operations, project coordination, or service delivery Experience managing or supporting a small team Strong organisational and scheduling skills The ability to manage multiple priorities and deadlines Excellent communication and stakeholder management skills A proactive, solutions-focused approach to problem solving High attention to detail and a commitment to quality Strong IT confidence, including regular use of Office 365 tools (Teams, SharePoint, Outlook) Desirable (but not essential): Experience working in training, events, or similar delivery-focused environments Experience using CRM systems such as Microsoft Dynamics or HubSpot What We Offer: Competitive salary ( 43,000 - 46,000 depending on experience) Pension scheme 23 days' annual leave, rising to 25 Opportunity to work with high-profile, global brands A fast-paced, varied role in a growing business A supportive, friendly team environment Hybrid working (up to two days from home after probation) As the business grows, this role will play an important part in shaping how our operations function develops-giving you the opportunity to influence processes and make a real impact. To apply for the role please click APPLY to submit your CV and Covering Letter. Candidates with experience of; Operations Manager, Office Manager, Business Support Manager, Operations Project Coordinator, Operations Coordinator, Executive Assistant, or Team Leader may also be considered for this role.
May 05, 2026
Full time
Job Title: Operations Manager - Training & Client Delivery Location: Winnersh Salary: 43,000 - 46,000 per annum, depending on experience Job Type: Full-time, Permanent About us: Media First was formed 40 years ago. Initially, we specialised in media training before evolving to help our clients with their wider communications, management and leadership challenges. Our company is growing. We currently work with 40 of the FTSE 100 and have just moved into state-of-the-art TV and radio studios in Winnersh. The Role: This is a rare opportunity to take ownership of how our training is delivered-ensuring every course, client interaction, and studio session runs seamlessly. We're looking for an experienced Operations Manager to lead our small but busy operations team and oversee the day-to-day delivery of our training programmes. You'll play a central role in the business, supporting account managers, trainers, and clients while making sure everything runs smoothly behind the scenes. You'll also be a key presence in our training studios-helping to create a professional, organised, and high-quality experience for clients on the day. This is a hands-on position at the heart of the business. You'll take responsibility for planning, coordinating, and delivering multiple training projects-ensuring nothing is missed and everything runs to schedule. You'll be someone who cares about the detail and takes pride in delivering an exceptional experience for every client. Key responsibilities include: Coordinating and scheduling multiple training projects without clashes Managing studio bookings, trainers, and client logistics Overseeing client communications, contracts, and delivery timelines Supporting account managers to ensure a seamless, high-quality client experience Acting as the main point of contact during training days in our studios Managing and supporting a small operations team Using Office 365 tools (Teams, SharePoint, Outlook) to manage workflows and keep teams aligned Identifying opportunities to improve processes and ways of working About you: You'll need to be confident managing priorities, making decisions, and staying calm under pressure. This is a role for someone who enjoys responsibility and takes pride in delivering consistently high standards. You're organised, approachable, and enjoy making things run smoothly. You're comfortable leading others, solving problems, and building strong relationships across a business. You also understand the importance of delivering exceptional customer service and creating a positive, professional experience for clients at every touchpoint. You'll be confident using technology in your day-to-day work and comfortable navigating Office 365 tools to keep everything running smoothly. We're looking for someone with: Experience in operations, project coordination, or service delivery Experience managing or supporting a small team Strong organisational and scheduling skills The ability to manage multiple priorities and deadlines Excellent communication and stakeholder management skills A proactive, solutions-focused approach to problem solving High attention to detail and a commitment to quality Strong IT confidence, including regular use of Office 365 tools (Teams, SharePoint, Outlook) Desirable (but not essential): Experience working in training, events, or similar delivery-focused environments Experience using CRM systems such as Microsoft Dynamics or HubSpot What We Offer: Competitive salary ( 43,000 - 46,000 depending on experience) Pension scheme 23 days' annual leave, rising to 25 Opportunity to work with high-profile, global brands A fast-paced, varied role in a growing business A supportive, friendly team environment Hybrid working (up to two days from home after probation) As the business grows, this role will play an important part in shaping how our operations function develops-giving you the opportunity to influence processes and make a real impact. To apply for the role please click APPLY to submit your CV and Covering Letter. Candidates with experience of; Operations Manager, Office Manager, Business Support Manager, Operations Project Coordinator, Operations Coordinator, Executive Assistant, or Team Leader may also be considered for this role.
