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Customer Service Advisor (Temporary) Location: Maidstone Contract Type: Temporary Salary: £12.75-£17.01 per hour (depending on experience) Overview: We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced team. This is an excellent opportunity for someone with strong communication skills who enjoys helping customers and resolving queries efficiently. Key Responsibilities: Handle inbound and outbound customer calls and emails Resolve customer queries in a professional and timely manner Update internal systems with accurate information Provide product/service information and support Work towards individual and team performance targets Requirements: Previous customer service experience preferred Excellent communication and interpersonal skills Strong organisational and multitasking abilities Good IT skills (MS Office and CRM systems) Positive, proactive attitude Benefits: Weekly pay Friendly team environment Opportunity for extension or permanent position

Do you have a passion for customer service? Want to work for one of the top employers in York? Look no further We are currently working in partnership with one of the top companies in the UK, certainly the York area. We are looking for dynamic and driven individuals with a passion for customer service and support to join their growing Customer Service/Sales team in York. Start date of Monday 22nd June 2026 Working 35 hours a week Monday to Friday 9-5pm. Paying £25,000 plus bonus opportunities. What you will be doing; Discussing insurance products with customers, having great conversations to understand their needs and requirements. Identifying opportunities to cross sell and up sell products, based on customers' needs. Speaking to existing customers and resolving their queries, through both phone and email. Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance. Working with other teams across the contact centre to provide good outcomes for customers. The successful candidate believes that great service is the benchmark and beating it and surpassing customer expectations is what gets you out of bed in the morning (that and the free coffee and toast they provide). No previous call centre experience is required all though desirable. Skillset needed: Driven - A desire to succeed, but with core values to guide you to the right outcome A Team Player - Contributing to the success of your peers Highly Productive - Getting things done with both quality and speed Resilient - take the knocks, accept responsibility for your actions and able to get back up stronger A nimble learner - receptive to feedback and always striving to improve What's in it for you? Fantastic starting salary of £25000 plus annual bonus opportunity. 25 days holiday plus bank holidays and the option to purchase more. Discounted gym memberships. Sharesave scheme. Great pension, critical illness and life insurance. Hybrid working once fully trained. Social environment with many events throughout the year. Development opportunities.

Customer Service Advisor / Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor / Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. If you've also worked in the following roles, we'd also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY: £25,000 per annum + Uncapped Commission (£5,000 OTE) + Benefits LOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours Rota Based (Monday to Friday 8am-6pm, plus every other Saturday 10am-5pm) Multiple Jobs Available JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Retention Agent to join a fast-growing telecommunications organisation. As a Customer Service Advisor / Retention Agent you will manage inbound customer enquiries, using strong communication, negotiation and customer service skills to retain customers and recommend suitable broadband packages. The Customer Service Advisor / Retention Agent will play a key role in reducing churn, improving customer loyalty and protecting revenue through effective objection handling, relationship management and commercial awareness. You will work within a busy call centre environment, supporting customers with cancellations, home moves and package changes while delivering a positive customer experience. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Retention Agent include: Responding to Retention Enquiries: Handling inbound calls from customers considering cancelling or changing services Understanding Customer Needs: Identifying concerns, motivations and reasons for contact Re-contracting and Upgrades: Discussing renewal options, packages and promotional offers Customer Retention: Using negotiation and objection handling to retain customers and reduce churn Moving Home Support: Assisting customers with transferring services to new addresses Case Management: Managing complex cases and providing regular customer updates Commercial Awareness: Balancing customer satisfaction with revenue protection and business outcomes System Administration: Updating CRM systems, processing changes and recording accurate data CANDIDATE REQUIREMENTS A friendly and confident communicator with strong interpersonal skills Previous experience in a retention, telesales or customer service call centre role Telecommunications experience is highly desirable Experience handling objections, complaints or difficult conversations Strong negotiation skills and a results-driven approach Good IT skills with experience using CRM systems and databases GCSEs in English and Maths or equivalent Comfortable working in a phone-based environment on a rota including weekends and Bank Holidays BENEFITS Uncapped commission scheme linked to retention and performance Smart casual dress code Free access to gym facilities Access to a financial wellbeing platform (on successful completion of probationary period) Brand new office with excellent transport links Supportive team culture, growth and career progression HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14613 Full-Time, Permanent Telecoms Call Centre Jobs, Careers and Vacancies. Find a new job and work in Altrincham, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ

Car Sales Controllers, Do you want to work for a fast paced and busy showroom with excellent footfall and sales opportunities? Do you want to work with an excellent brand, be able to shape and mould a team, and be rewarded with an outstanding salary package! If so then The Recruitment Solution are seeking an experienced Used Car Sales Controller/Transaction Manager. Working on behalf of one of our most valued clients, based in the Basingstoke area. They take pride in delivering an exceptional customer service experience with a mission of becoming the partner of choice to facilitate all their customers motoring needs. They look to continuously develop all their team members to help cultivate a dynamic, progressive, and rewarding organisation. Why Apply for this Used Car Sales Controller/Transaction Manager role? • Fantastic career opportunities, • State of the art resources and training • Uncapped earnings • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off • You get to be a part of a Luxury Brand, who provide you with excellent support • Market leading salary Candidate Requirements • Responsible for the day to day management of the sales team. • Working with the Sales Manager to ensure that all opportunities are maximised. • Candidates will be able to demonstrate a strong background in selling vehicle related finance products and must have previous experience of working in a Business Manager or Sales Controller role within a main dealer. • Attitude is important, and we are looking for someone who has a positive can-do mentality and able to work with initiative whilst delivering our values to both customers and colleagues. To apply for this Car Sales Controller/Transaction Manager vacancy, you can email your CV to (url removed). Alternatively, why not call Daniel Walton directly today on (phone number removed) or (phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.

This Financial Consultant job offers a rare opportunity to build a long term advisory career while working fully from home, supporting clients through video based appointments only. If you are an ambitious salesperson who enjoys targets, structured progression and helping families make confident financial decisions, this Financial Consultant job could be the next step in your career. About the role As a Financial Consultant, you will meet customers exclusively via video call, guiding them through straightforward financial needs including protection, savings and investment solutions. You will not be required to self generate business, as you will be supported with warm leads, existing client reviews and customers at key stages of their financial journey. This Financial Consultant role suits someone who is comfortable building rapport online, confident managing their own diary from home, and motivated by clear targets and earnings progression. Full training is provided, alongside ongoing support and a defined competency framework that allows you to increase your salary over time and work towards recognised industry exams. Although fully home based, you will be part of a wider regional team and attend occasional in person meetings, giving you the balance of flexibility and team connection that many Financial Consultants value. Financial Consultant Requirements • Essential proven sales experience with consistent achievement of personal KPIs • Essential confidence conducting customer appointments via video call • Desirable experience within financial services or selling financial products • Ability to manage a busy diary independently from a home based environment • Desirable familiarity with MS Teams and MS Office The Company The company is a well established UK financial services provider focused on delivering accessible advice to everyday families. They offer a supportive culture, modern digital processes and a strong commitment to developing Financial Consultants through structured training and clear progression pathways. Financial Consultant Benefits • Salary £28,840 rising to £32,960 once competent, with further progression up to £41,200 • Uncapped earning potential with realistic first year OTE of around £45,000 • Fully home based Financial Consultant role with all appointments held remotely • 35 hour working week Monday to Friday with flexibility to manage your own diary • 25 days holiday plus bank holidays • Pension scheme with 5 percent employee contribution and 10 percent employer contribution • Life cover and travel expenses covered for team meetings • Comprehensive training and full support towards industry exams Location Home based, with candidates ideally located in or around Cambridge to attend occasional in person regional meetings. If this Financial Consultant job sounds like the right opportunity for you, please click Apply to find out more. Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information

Car Sales Controllers, Do you want to work for a fast paced and busy showroom with excellent footfall and sales opportunities? Do you want to work with an excellent brand, be able to shape and mould a team, and be rewarded with an outstanding salary package! If so then The Recruitment Solution are seeking an experienced Sales Controller/Transaction Manager on behalf of one of our most valued clients, based in the Manchester area. They take pride in delivering an exceptional customer service experience with a mission of becoming the partner of choice to facilitate all their customers motoring needs. They look to continuously develop all their team members to help cultivate a dynamic, progressive, and rewarding organisation. Why Apply for this Sales Controller/Transaction Manager role? • Fantastic career opportunities, • State of the art resources and training • Uncapped earnings • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off • You get to be a part of a Luxury Brand, who provide you with excellent support • Market leading salary Candidate Requirements • Responsible for the day to day management of the sales team. • Working with the Sales Manager to ensure that all opportunities are maximised. • Candidates will be able to demonstrate a strong background in selling vehicle related finance products and must have previous experience of working in a Business Manager or Sales Controller role within a main dealer. • Attitude is important, and we are looking for someone who has a positive can-do mentality and able to work with initiative whilst delivering our values to both customers and colleagues. To apply for this Car Sales Controller/Transaction Manager vacancy, you can email your CV to (url removed). Alternatively, why not call Daniel Walton directly today on (phone number removed) or (phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.

Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence Job Title: Risk Specialist The Risk Specialist will be responsible for conducting Asbestos Management Plan Reviews and Visual Re-Inspections across the BT estate, ensuring compliance with regulatory requirements and internal standards. The role involves site inspections, reviewing documentation, updating asbestos registers, and supporting continuous improvement of asbestos management processes. RESPONSIBILITIES Role Summary Carry out Visual Re-Inspections of known ACMs (Asbestos Containing Materials) in line with planned schedules. Review and update Asbestos Management Plans to ensure accuracy and compliance. Upload inspection data and records to Alpha Tracker at register/ACM level. Identify and escalate any issues requiring remediation or corrective action. Ensure compliance with Control of Asbestos Regulations 2012 and CBRE procedures. Maintain high standards of health and safety during all site activities. Communicate findings and recommendations to clients and stakeholders. Support planning and delivery of remedial works where required. Contribute to continuous improvement of asbestos management processes. Accountabilities Reports to Risk Programme Manager/Asbestos Technical Lead. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: BOHS P402 or RSPH Level 3 Certificate in Asbestos Surveying (or equivalent experience). Minimum 2 years' experience in asbestos management or similar compliance role. Full UK driving license. Strong attention to detail and organizational skills. IT competent (tablet-based data capture and reporting). Ability to work independently and under pressure. Desirable: Experience with Alpha Tracker software. Knowledge of Microsoft Office suite. Previous experience in facilities management sector. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we d still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.

Our client, an expanding and progressive dealership are looking to recruit an experienced Service Advisor. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations. Overview of role: The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us. Key Responsibilities of the Service Advisor Deliver exceptional customer service by understanding customer needs and expectations. Manage service appointment scheduling and vehicle check-in processes effectively. Liaise with technicians and service teams to provide accurate time estimates and repair details to customers. Handle customer inquiries and provide expert advice on service and repair options. Ensure all documentation is complete and accurate, and maintain customer records meticulously. Ideal Candidate Profile We are searching for a candidate who has: Proven experience in a service advisor role within a busy, fast-paced automotive department Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers Proficiency in using CRM and service management software A proactive approach to problem-solving and a keen attention to detail Dedication to maintaining high standards of customer satisfaction and service excellence Benefits Salary £28000 per annum - £35,000 OTE Company Salary Sacrifice Pension Scheme Employee Discounts Additional Holiday entitlement with length of service Excellent progression opportunities

Customer Service Advisor £12.90 - £13.08 PH 37 hours a week Monday - Friday ASAP until 30th October 2026 To be a part of a customer focused team providing a comprehensive service to all our customers - and visitors. You will be a valued member of the First Point team, working collaboratively to provide a welcoming and supportive experience. Responsible for ensuring enquiries are dealt with effectively and efficiently across the 2 sites. Candidates should have experience of working in a busy reception environment and of using IT packages especially service desk systems (with good data entry, speed and accuracy). Role will involve receiving and directing visitors, answering telephone callers and live chat enquiries; giving general information and assisting with general clerical duties. For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge Please also request Andrea or Maxine on Linkedin

Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence Job Title: Risk Specialist The Risk Specialist will be responsible for conducting Asbestos Management Plan Reviews and Visual Re-Inspections across the BT estate, ensuring compliance with regulatory requirements and internal standards. The role involves site inspections, reviewing documentation, updating asbestos registers, and supporting continuous improvement of asbestos management processes. RESPONSIBILITIES Role Summary Carry out Visual Re-Inspections of known ACMs (Asbestos Containing Materials) in line with planned schedules. Review and update Asbestos Management Plans to ensure accuracy and compliance. Upload inspection data and records to Alpha Tracker at register/ACM level. Identify and escalate any issues requiring remediation or corrective action. Ensure compliance with Control of Asbestos Regulations 2012 and CBRE procedures. Maintain high standards of health and safety during all site activities. Communicate findings and recommendations to clients and stakeholders. Support planning and delivery of remedial works where required. Contribute to continuous improvement of asbestos management processes. Accountabilities Reports to Risk Programme Manager/Asbestos Technical Lead. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: BOHS P402 or RSPH Level 3 Certificate in Asbestos Surveying (or equivalent experience). Minimum 2 years' experience in asbestos management or similar compliance role. Full UK driving license. Strong attention to detail and organizational skills. IT competent (tablet-based data capture and reporting). Ability to work independently and under pressure. Desirable: Experience with Alpha Tracker software. Knowledge of Microsoft Office suite. Previous experience in facilities management sector. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we d still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.

What's in it for you? • Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE. At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service. To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We'll provide all the comprehensive training you need to ensure you can confidently discuss our products and services. We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life. Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Job Title: Change Management Coordinator - On-Site Location : Sheffield - Office based Salary: Competitive Job type: Full Time, Temporary With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. Our extraordinarily talented team work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: This role supports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. You'll assist with defining basic KPI's and contributing to measurement and reporting activities. You'll serve as a point of contact for key stakeholders, helping to reinforce change management policy and encourage adherence by providing day-to-day support and guidance. The holder of the role will contribute to the development and delivery of communications to keep stakeholders informed and engaged, while assisting in assessing and validating the scope and impact of changes associated with the project. Responsibilities: Ensure requests for change are risk managed through their lifecycle for accurate and timely delivery into the production environment, ensuring standardized methods, process and procedures are used for all changes Change Management administrative tasks, including customer notifications, Service Management approvals, responses to customer queries and ongoing creation of customer 'Forward Schedule Change' reports Conduct impact analyses, assess change readiness, and identify key stakeholders. Work closely with Network Operations to provide proactive and reactive assistance to a diverse range of issues in order to resolve any underlying service issues Collaborate with cross-functional teams to integrate change management activities into project plans Working with the Global Change Manager develop and implement change management strategies and plans that maximize employee adoption and minimize resistance Design and deliver communication plans that articulate the vision, benefits, and progress of change initiatives Support the development and delivery of training programs to ensure smooth transitions Monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed Ensure alignment of change initiatives with regulatory requirements and industry best practices About you: A flexible approach to ensure continuous support for the Global Change Management Team by providing coverage during holidays, sickness, or other absences-maintaining a seamless 'follow-the-sun' model for Change Management responsibilities Excellent English language skills, both verbal and written, with strong interpersonal, and negotiation abilities. Comfortable working independently, with a self-driven approach to taking ownership and completing responsibilities with minimal supervision. Strong understanding of business functions, workflows, and processes within an Operations environment. Your experience: Change Management Expertise 1-2 years of experience in a Change Management or similar role preferred Proven track record of managing end-to-end change initiatives in complex environments Frameworks & Methodologies Experience with ITIL (especially Change Enablement) preferred Change Governance Experience participating in Change Advisory Boards (CABs) Strong understanding of risk assessment, impact analysis, and change prioritization Tool Proficiency Experience using change management tools such as BMC Remedy ServiceNow, Jira, Salesforce or similar platforms Stakeholder Management Demonstrated ability to engage and influence stakeholders at all levels Experience working with cross-functional teams including IT, operations, and business units Communication & Documentation Strong English language skills, both verbal and written Experience preparing change documentation, reports, including internal root cause analysis reports Industry Knowledge Experience in Payments, Telecom, Financial Services or other regulated industries is highly desirable Analytical & Problem-Solving Skills Ability to assess complex change requests and identify potential risks and dependencies Experience using data to track change success metrics and drive continuous improvement If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to be redirected to our website to complete your application for this role. Candidates with the experience or relevant job titles of; Change Management Coordinator, Change Analyst, IT Change Coordinator, Service Management Analyst, Junior Change Manager, ITIL Change Lead, ITSM Coordinator, Service Transition Analyst, NOC Change Coordinator, Operations Support Analyst, Release Coordinator may also be considered for this role.

Van Sales Business Development ExecutiveReporting to the Retail Sales Manager The Business Development Executive is responsible for driving sales growth of vans by identifying, developing, and converting new business opportunities within the SME and B2B markets. Please note that previous experience in car sales is a requirement for this role. Based from Hatfield, this field-based role requires a proactive, strategic, and consultative sales approach. The BDE will build long-term customer relationships, deliver tailored mobility solutions, and ensure an exceptional end-to-end customer experience aligned with brand values. Working closely with internal stakeholders, the BDE will guide customers through the full sales journey-from vehicle selection and specification through to funding solutions and aftersales support. Key Duties & Responsibilities Sales and Business Development Actively identify, prospect, and develop new business opportunities within the UK commercial van market. Drive incremental sales volume and increase market share through targeted field-based activity. Convert qualified leads into successful sales outcomes. Client Relationship Management Build and maintain strong, long-term relationships with new and existing SME and B2B customers. Develop a deep understanding of customers' business operations, fleet requirements, and growth objectives. Act as a trusted advisor, delivering tailored commercial vehicle solutions. Product & Market Expertise Maintain expert knowledge of van models, specifications, and configurations. Confidently communicate product benefits, compliance requirements, and total cost of ownership. Stay informed on competitor activity, market trends, and industry developments. Consultative Selling & Closing Apply a consultative sales approach to recommend appropriate vehicle, funding, and service solutions. Negotiate pricing, terms, and contracts within agreed parameters. Close sales efficiently while maintaining high levels of customer satisfaction. Pipeline & Performance Management Manage and prioritise the sales pipeline effectively to achieve individual and team targets. Maintain accurate sales forecasts and activity plans. Monitor performance against agreed KPIs. Administration & Reporting Maintain accurate and up-to-date records of customer interactions and sales activity using CRM systems. Prepare regular reports on sales performance, forecasts, and market trends. Customer Experience Deliver a consistently high standard of customer service before, during, and after the sales process. Respond promptly and professionally to customer queries, concerns, and issues. Collaboration Work closely with a dedicated Customer Support Executive, Business and Compliance Administrator, and Sales Administration teams to ensure a seamless customer journey and high levels of satisfaction. Skills & Experience Experience of sales within the automotive industry is essential.Experience of selling commercial vehicles is desirable.Proven Business-to-Business sales experience is essential.Ability to work independently and as part of a team in a fast-paced environment is essential.Excellent communication, negotiation, and interpersonal skills are essential.Proficiency in CRM systems and Microsoft Office Suite is desirable.A valid UK driving licence with a clean driving record is essential.

Trusted luxury boutique Travel Agency is seeking an experienced Travel Advisor to join their established, friendly team of Travel Agents, South-East of Birmingham city centre. If you already work with an independent travel agency, or if you are working for a multiple travel agency and want a change, where you can create customers dream itineraries by working with a variety of tour operator? A great salary of £26k pa - £30k pa is available, dependent on experience (and you must have previous solid travel agency experience). Mon-Sat 5 day rota (4 days may be consider too). As an Independent Travel Consultant, you can expect to be dealing with dynamic packaging/tailor-made holidays, along with package holidays. JOB DESCRIPTION: Working face-to-face and over the phone taking enquires from customers. Quoting holidays and converting these to bookings. Keeping your product and brand knowledge up to date whilst having in- depth knowledge of the company's brochures and destinations. You can expect to be dealing with dynamic packaging/tailor-made itineraries, along with package holidays. Offering excellent customer service, dealing with complaints in a calm and diplomatic manner. Working hours are Mon- Fri 9am-5.30pm and Sat 9am-5pm on a rota. EXPERIENCE REQUIRED: You must have previous current or recent experience of working in a travel agency for at least 12 months (for top end salary you will have more experience). You must have the right to work in the UK. THE PACKAGE This role comes with a basic salary of up to £30k pa dependent on experience. You will also achieve educationals, discounts on your own holidays and tour operator incentives!

Data Analytics Internal Audit role within an exciting banking group looking to grow significantly Data Analytics AVP - Audit Posting End Date Job Details Who we are United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, we have an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience by joining us to support our clients' transition to a sustainable future. Role Summary We're looking for an AVP Data Analytics within the Internal Audit Department to join our team. This London-based role sits within the Audit Department Internal Audit (ADIA) and is part of a four-member Data Analytics team. The team reports to the Audit COO. It supports audit and credit review assignments across EMEA by leveraging data analytics and maintaining Computer Aided Auditing Tools (CAATs) for continuous auditing and monitoring. The role requires: • Strong communication and interpersonal skills, including presenting insights to senior stakeholders. • Proficiency in data analytics tools (Python, R, ACL, SAS) and visualisation platforms (Tableau, Power BI). • Experience with databases (Oracle, SQL Server) and ETL tools (Alteryx, Talend, Informatica). • Ability to work independently and collaboratively across teams. • Commercial awareness and understanding of business processes in Corporate Banking, Capital Markets, and Credit. • Knowledge and understanding of using AI within Internal Audit would be advantageous. • Experience of being within the data analytics team of an internal audit function is desirable. Business Area Audit Department Internal Audit (ADIA), part of SMBC Bank International plc, London. ADIA is an independent function reporting to the Board Audit Committee and responsible for audits and credit reviews across all EMEA legal entities and business lines. Position Description The role involves: • Collaborating with audit teams to deliver data-driven insights. • Developing dashboards, reports, and presentations for senior management. • Maintaining documentation and understanding of data structures across firm systems. • Supporting the delivery of approximately 80 internal audit reports annually. • Managing and prioritising data analytics requests and development pipelines. • Collaborating with team members and promoting adoption of analytics tools within the Audit Department. Competencies Customer Focus Driving Change Driving Results Embraces Diversity Enterprise Leadership Judgement and Decision-Making Risk Management Strategic and Visionary Trust and Integrity What we offer For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self, so we offer competitive company benefits, centred around promoting positive well-being and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members' perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work-life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks. As an employee, you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you: • Hybrid and flexible working • Competitive paid leave days • Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance • Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services • Access a wide range of learning and development opportunities and career progression opportunities • Ambitious remuneration package So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today #

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Payroll Advisor Location: Warwick / 3 days on site Contract Type: 6 months contract with scope to extend About the Role An exciting opportunity has arisen for a detail-oriented and reliable Payroll Advisor to join a growing payroll team within a large UK-based organisation. This role will suit an experienced payroll professional with both in-house and/or bureau payroll experience who enjoys working in a fast-paced environment delivering accurate and compliant payroll services. You will play a key role in the end-to-end processing of multiple monthly payrolls, ensuring employees are paid accurately and on time while maintaining compliance with all payroll legislation, internal controls, and company policies. Key Responsibilities: Payroll Processing Support the end-to-end processing of multiple monthly payrolls for approximately 2,000+ employees Ensure payroll deadlines are met accurately and efficiently Process statutory payments, deductions, and adjustments in line with current legislation Systems & Data Management Manage and validate payroll data across payroll and HR systems Identify, investigate, and resolve discrepancies between payroll and HR platforms Accurately input and maintain payroll-related employee data including absences, additional payments, and deductions Compliance & Year-End Activities Ensure payroll processes remain compliant with HMRC regulations and company policies Support year-end payroll activities including: P60s P11Ds RTI submissions FPS/EPS reporting Internal and external audits Pensions & Benefits Process pension and benefits updates within payroll systems Reconcile pension and benefit deductions Prepare third-party payment schedules and reporting Reporting & Reconciliations Produce payroll reports and reconciliations for internal stakeholders Assist with payroll analysis and audit requests as required Query Resolution Investigate and resolve payroll queries from employees and stakeholders Deliver a high standard of customer service while working within agreed SLAs Continuous Improvement Identify opportunities to improve payroll processes and efficiencies Contribute to process enhancements and team best practices Collaboration & Communication Work collaboratively with HR, Finance, and wider business teams Communicate effectively with stakeholders at all levels, providing clear and accurate information About You You are passionate about payroll and take pride in delivering accurate work with exceptional attention to detail. You enjoy working in a collaborative environment and are confident managing multiple priorities while maintaining high service standards. You will have strong knowledge of UK payroll legislation and experience handling complex payroll processes within a busy payroll environment. Skills & Experience Essential Experience processing end-to-end payroll Strong understanding ofHMRC payroll legislation including: RTI FPS & EPS PAYE Tax & National Insurance Statutory payments and taxable benefits Advanced Microsoft Excel skills Strong attention to detail and organisational skills Ability to prioritise workloads and meet strict deadlines Excellent communication and stakeholder management skills Desirable CIPP qualification (or working towards) Experience using ADP GlobalView Experience using SAP SuccessFactors Previous bureau payroll experience Experience working within large or complex payroll environments Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Customer Service Advisor £12.71 per hour plus monthly bonus 4-on-4-off: 5pm-10pm Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer s case is dealt with as swiftly and professionally as possible. -Handling inbound calls -Arranging call outs -Dealing with distressed or upset customers Requirements To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process -Strong communication skills -Call centre experience -Calm under pressure -Happy working in a fast paced environment