1299 Call Centre / CustomerService jobs

We are currently recruiting for an experienced Customer Support Manager to join a leading organisation based near Oxford. This is a senior, customer-facing role where you ll take ownership of a portfolio of customers, managing their support requirements from initial enquiry through to resolution. You ll build strong, long-term relationships, coordinate with internal teams and ensure customers receive a consistently high level of service. We re looking for someone with a strong background in a senior-level customer support, account management, service delivery or operations role, ideally within the engineering sector. Key responsibilities: Act as the main point of contact for a portfolio of customers Build and maintain strong customer relationships Manage complex customer enquiries, requests and complaints through to resolution Coordinate with internal teams to deliver customer support requirements Lead customer meetings and manage follow-up actions Identify opportunities to develop existing customer relationships and support business growth Monitor customer satisfaction and drive continuous improvement Manage complex situations and resolve issues effectively About you: Extensive experience in senior-level customer support, account management, service delivery or operations Excellent communication, negotiation and relationship-building skills Confident dealing with customers and stakeholders at all levels Highly organised with excellent attention to detail Comfortable managing complex situations in a fast-paced environment Confident leading high-level customer meetings The role is subject to Security Clearance (SC) and BPSS checks, and candidates will need to meet UK right-to-work and relevant export compliance requirements. For information on how we collect, store and process your personal data, please refer to our GDPR Privacy Policy on The Recruitment Group website.

Customer Service Advisor (Sales Training) Competitive Salary + 6% Pension + Life Assurance + Company Benefits Enniskillen, County Fermanagh Are you looking for a career where you will join a close-knit office, in a dynamic team offering full internal training on sales? Are you looking to join a market-leading company, where you will be looked after for the long-term with plenty of progression opportunities within the group? In this office-based role you will be working in a close-knit team phoning customers across the UK and Ireland to sell a range of manufactured products. You will be taking on existing customers, building rapport, then once up to speed doing new business development. For over 100 years this company have provided a range of premium products to blue-chip industries across the UK and Ireland. Boasting over a thousand employees across numerous sites, this role will play a pivotal part in their success. This role would suit somebody either from a sales background, or from customer service, looking for a dynamic role on the phone, using their communication skills to win business across the UK. The Role: Selling manufacturer products to customers over the phone Taking on existing customers, then doing new business development Office-based, in a small team offering ongoing training Monday to Friday, 8am - 5pm The Person: Any customer service/office/retail or similar background Looking for a sales role with full training Job Reference: BBBH25799 Engineer, Engineering, Sales, Telesales, Salesperson, Salesman, Saleswoman, Internal, Inbound, Office, BD, Account, Industrial, Manufacturing, Ireland, Enniskillen, Omagh, Kesh, Irvinestown If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join their team as an Outbound Customer Advisor on a full-time temporary to permanent basis, with full training provided and the opportunity to earn an average of £1,000 £1,500 commission per month. Looking for a role where your personality, confidence and hard work can genuinely increase what you earn? This is a fantastic opportunity for someone looking to build a career within a professional office environment. Previous experience in a similar role is welcomed, but we re also keen to hear from graduates or individuals with strong transferable skills from retail, hospitality or other customer-focused environments. Culture and Environment Our client has created a warm, friendly and welcoming environment where people are encouraged to work hard, achieve results and enjoy being part of the team. The lively, open-plan office creates a collaborative atmosphere, with colleagues working closely together in a fast-paced environment. It s a professional but personable workplace where attitude and ambition are valued. You ll receive full training and ongoing support to give you the knowledge and confidence to succeed, with strong performance recognised through an attractive monthly commission structure. This is a great opportunity to step into a corporate environment, develop your commercial experience and build a longer-term career within a growing organisation. Personality You ll be a confident, energetic and personable individual who enjoys speaking with people and isn t afraid to pick up the phone. Naturally motivated and driven to succeed, you ll enjoy working towards results and will be excited by the opportunity to increase your monthly earnings through commission. You ll be resilient enough to handle challenging conversations while having the emotional intelligence to know when a more understanding approach is needed. You ll make a positive first impression, build rapport naturally and bring enthusiasm and professionalism to every conversation. Most importantly, you ll be someone who wants to work hard, develop and make the most of the opportunity in front of you. Package and Benefits Average monthly commission of £1,000 £1,500 Full training provided 37.5 hours per week Monday to Friday, 9:00am 5:00pm One day per week 9:00am 5:30pm Option to buy or sell up to 5 additional days of holiday Gifted birthday holiday day Up to 2 paid volunteering days per year Death in service benefit at 2x annual salary Discounted gym memberships Free parking Fresh fruit delivered to the office daily Job Role Making outbound calls to business customers to discuss outstanding debt Speaking with customers to understand individual circumstances and supporting the collection of outstanding payments Building positive rapport and maintaining professional relationships with business customers Handling potentially sensitive conversations confidently while balancing empathy with assertiveness Negotiating appropriate outcomes and working towards successful resolutions Sending emails and relevant correspondence and following up with customers where required Updating and maintaining accurate information on the internal database Managing customer queries professionally and working closely with the wider team to support account activity Skills and Experience Demonstrating previous experience within a similar role or possessing strong transferable customer service skills from retail, hospitality or another customer-focused environment Possessing excellent verbal communication skills with the confidence to engage with customers over the telephone Demonstrating strong negotiation skills with the ability to balance empathy and assertiveness Building rapport naturally and creating a positive first impression Demonstrating resilience and remaining professional during challenging or sensitive conversations Possessing strong organisational, problem-solving and time-management skills Maintaining professionalism across all forms of communication Demonstrating a positive, enthusiastic and self-motivated approach Being driven to achieve results and motivated by the opportunity to earn additional commission If you re ready to take your customer service skills into a professional office environment, build your experience and have the opportunity to significantly increase your earnings, we d love to hear from you. Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Adepto are currently one of the UK fastest growing recruitment businesses, due to this growth, we require someone to join our existing support function and assist them across a wide range of support areas. Tasked with aiding our experienced staff in the day-to-day running of the following areas: Compliance: Managing a wide range of required temporary labour contractor documentation, which includes. Contracts, right to work, insurances, work status determinations and contractual documents. Making sure these are held on the Adepto files and are complete / up to date for auditable availability. Customer Service: Keeping in contact with Adepto temporary workers as well as a key account client, ensuring consultant and support teams service delivery matches that of the Adepto values and service delivery expectations. Key skills and requirements: Excellent communication skills with previous customer service experience Good IT knowledge, data entry skills Must be organised and the ability to prioritise own workload Friendly and positive attitude Ability to work well with others Ability to work under pressure Good problem-solving skills Confident and able to liaise with colleagues and other departments Experience of working within the recruitment sector would be preferred but is not essential. Previous experience of using a CRM (Bullhorn/vincere) or a Timesheet logging system If you have these skill and attributes, are looking to join an employer who will value you please apply by sending a copy of your resume for our review.

Customer Service, Complaints Handler required to join our established client on a temp to perm basis asap. Hourly rate is based on a salary of between 26,436 - 28,000. Candidates who prefer a micro-managed environment will not be right for this role. The position is ideal for an individual who is not afraid to ask questions, works to their own initiative, and is confident to get stuck in. Hours of work will be Monday - Friday, 8.00am - 5.00pm. Duties: First point of contact for customer queries Manage customer queries and complaints from initial contact through to resolution Keep customers informed with clear, accurate and timely updates Proactively contact customers to arrange and confirm upcoming appointments Investigate customer concerns by working closely with planners, supervisors and operational teams Identify root causes of complaints and support corrective actions Escalate complex or high-risk issues where appropriate Maintain accurate records using CRM and operational systems Produce reports on complaint trends and support continuous improvement initiatives Work collaboratively with internal teams to deliver excellent customer service and meet performance targets Benefits: 26,436 - 28,000 per annum Pension Parking Experience required: A car driver is essential due to the office location Previous experience in a customer service, complaints handling or customer care role is highly desirable Excellent verbal and written communication skills Strong organisational skills with the ability to manage multiple cases simultaneously Confident investigating issues and finding practical solutions A calm, professional and empathetic approach when dealing with customers Good IT skills, including Microsoft Office; CRM or scheduling system experience is desirable Ability to work effectively within a fast-paced operational environment Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

We are seeking a proactive and relationship-driven Customer Success Manager to join our client's team. You will be responsible for nurturing strong, long-term relationships with clients and strategic partners, ensuring high levels of satisfaction, engagement, and retention. As the CSM, you will act as a trusted advisor, guiding customers, managing complex enquiries, and identifying opportunities to expand account value through up sell and cross-sell initiatives. If you possess a customer-first mindset, excellent communication skills, and a track record of effectively managing multi-account portfolios, we would love to hear from you. Key responsibilities: Serve as the primary point of contact for customer enquiries, escalations, and ongoing support. Build and maintain trusted, long-term relationships with customers and key partners. Understanding client goals to ensure services deliver maximum value and satisfaction. Guide new customers seamlessly through the on boarding journey. Delivering customer training, live demos, and feature walkthroughs tailored to user needs. Conduct regular check-ins and business reviews to capture client feedback and drive continuous satisfaction. Establish and nurture collaborative relationships with external service providers, vendors, and strategic partners Coordinate with third-party partners and internal operations teams to resolve complex account issues efficiently. Partner with the Sales team to support renewal strategies. Identify up sell, cross-sell, and account expansion opportunities, as well as lead win-back strategies for legacy accounts. What we are looking for: Proven experience in a similar Customer Service/Success position. Passion for delivering exceptional client experiences and solving complex problems. Outstanding verbal and written communication skills. Demonstrated ability to manage multiple accounts and prioritise tasks in a fast-paced environment. Details: Title: Customer Success Manager Salary: 26,000 - 32,000 DOE Location: Newbury, fully office-based Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

We are looking for a Customer Service Advisor to join our client in Borehamwood. The ideal candidate will be confident managing customer calls, handling enquiries and resolving issues in a professional and friendly manner. You will be responsible for providing excellent customer service and ensuring customers receive a positive experience. Key Responsibilities Manage incoming and outgoing customer calls. Handle customer enquiries and resolve issues efficiently. Deal professionally with complaints and difficult situations. Record customer information and call details accurately. Liaise with internal teams to resolve customer queries. Follow up with customers where required. About You Previous customer service or telephone-based experience. Excellent communication and listening skills. Confident and professional telephone manner. Calm, friendly and solution-focused. Good organisational and computer skills. Able to work well in a busy team environment. This is a hybrid role, 4 days in the office and 1 day from home. Thank you for your interest in opportunities with Unico Recruitment (London) Ltd. Due to the high volume of applications we receive, we regret that we are unable to provide individual feedback to every candidate. If you have not heard from us within 48 hours, please assume that your application has not been successful on this occasion. We will retain your CV on file and contact you should any suitable opportunities arise. In the meantime, we encourage you to visit our website regularly, as new roles are posted daily. Unico Recruitment (London) Ltd is an independent recruitment agency with over 20 years of experience supporting clients and candidates across the UK. We wish you every success in your job search.

Customer Service Advisor Location: Hull Salary : £26,234 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office Closing date for applications is Monday 2nd November 2026 . To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.

One of my local authority clients are looking for a Repairs Customer Service Officer. This is an ongoing role with a possibility of it going permanent. This is an office based role, to work in the office 5 days a week. The rate advertised on CV Library is Umbrella PAYE. ROLE: To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care. Excellent communication skills to liaise with other departments, agencies, contractors as appropriate. To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required. To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate. To contribute towards the overall service objectives and targets of the Housing Repairs Services Team. To undertake any other duties commensurate with the role of Housing Repairs Co-ordinator. To work closely with repairs supervisors, as a part of the Housing Services team to plan and co-ordinate the working day of Operatives to ensure all works are appointed to the satisfaction of the customer Reallocating scheduled jobs to operative contractors readily available to ensure all resources are effectively utilised. To liaise with Service Managers, Area Service Managers and Surveyors with issues relating to instances of poor workmanship, Operative attitude and in cases where technical advice is required. If intersted in this role please contact Jahker Miah from Coyle Personnel Ltd.

FT Recruitment are recruiting on behalf of our brand new client based in Smethwick, We are looking for an individual who has experience within the Customer Service sector for the healthcare industry. Your role will entail: - Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner. - Taking calls from customers who may be missing/chasing healthcare products etc. - Handle a high volume of incoming calls and emails from customers, addressing their questions, concerns, and requests. - Accurately enter customer information and update records in the company database. - Collaborate with other team members to ensure customer satisfaction and achieve department goals. - Maintain a thorough understanding of company products, services, and policies to effectively assist customers. - Follow established procedures for handling customer complaints and escalating issues when necessary. - Provide product recommendations and assist with order placement or modifications. - Process returns, exchanges, and refunds according to company policies. what we are looking for: - Previous experience in a customer service role or healthcare role is preferred but not required. - Excellent communication skills, both verbal and written. - Strong problem-solving abilities and the ability to think quickly on your feet. - Proficient computer skills, including experience with CRM software and Microsoft Office Suite. - Ability to multitask and prioritize tasks in a fast-paced environment. - Positive attitude and a commitment to providing exceptional customer service. - Flexibility to work evenings, weekends, and holidays as needed. If you are a motivated individual with a passion for delivering outstanding customer service, we want to hear from you!

Job Title: Customer Service Advisor Location: Halesowen Salary: 26,938 - 28,609 per annum + up to 2000 Performance related bonus Job Type: Permanent, Full Time Working Hours: 37.5 hours per week Monday to Friday 09:00am - 17:30pm (1 in 3 Saturdays 09:00am - 17:30pm) What you will be doing: Ensure all details on applications are honest and accurate Perform checks on applicants' details to confirm accuracy Update details and advise customers to any change in the price of their premium Assist client in providing vital information Promote bespoke packages relating to the client's needs Always provide excellent customer service What we're looking for: Customer service experience in a target driven role Able to understand bespoke systems and be proficient in Microsoft office Warm personable phone manner Patient and empathetic Meticulous attention to detail Target driven and motivated Grown with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You: We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Client Relationship Agent, Customer Service Advisor, Customer Service, Client Services, Customer Support, Client Services Executive, Customer Service Executive, Customer Service, Welcome Team Support may also be considered for this role.

Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence as our Customer Service Executive / E-Commerce Assistant. BASIC SALARY: Up to £26,000 BENEFITS: 22 days annual leave (increases with length of service) Pension Annual Performance Bonus Wellbeing Package LOCATION: This is an office-based role based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester, Bidford-on-Avon JOB DESCRIPTION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant Reporting to our E-Commerce Team Leader, you'll play a key role in delivering a first-class online shopping experience, managing orders, and solving problems. Day to day, you will: Process online orders and input them accurately into internal systems. Track orders from entry through dispatch and courier pick-up, resolving any issues. Maintain and update large data sets using Excel. Deliver excellent customer service via phone and email. Administer documents such as invoices and certificates of analysis. PERSON SPECIFICATION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant As our Customer Service Representative / E-Commerce Assistant, you'll have strong communication and multitasking skills, coupled with a high attention to detail and a proactive, problem-solving mindset. Any experience within Customer Service or Customer facing positions would be advantageous. You will also: Have a personal interest or professional experience in e-commerce - whether that's Vinted, Shopify, eBay or any other relevant platforms. Be comfortable using Microsoft Office (Excel, Word, Outlook). THE COMPANY: A well-established UK-based distributor of industrial adhesives, sealants, tapes, and coatings, supplying high-performance solutions to sectors such as electronics, automotive, and manufacturing. Known for technical expertise and excellent customer service, we are expanding our digital presence through platforms like eBay and Shopify, offering strong opportunities for growth and innovation. PROSPECTS: This is a fantastic opportunity for a recent graduate or someone starting out in e-commerce or customer service. With full training and ongoing support, you'll gain valuable experience and the chance to progress within the company as our business grows rapidly via mergers and acquisitions. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18669, Wallace Hind Selection

Job Title: Customer Service Advisor Location: Remote Contract Type: Temporary Working Hours: Full-time, 6-week rolling rota (Shifts between 8am-8pm Monday to Friday, and 9am-5:30pm Saturday/Sunday/Bank Holidays. One Saturday and one Sunday every 6 weeks.) Exciting Opportunity Awaits! Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism. Key Responsibilities: Manage customer inquiries via telephone, email, and webchat, updating the system with call notes. Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions. Support customers in sensitive circumstances while maintaining professionalism and impartiality. Identify complex queries and escalate them to ensure fair outcomes. Adhere to company guidelines while providing clear and efficient responses. Update client systems accurately with all key information. Navigate multiple secure client systems to retrieve and record information. Ensure compliance with GDPR and data protection requirements. Conduct security checks and verify customer identities before discussing sensitive information. Maintain confidentiality and accuracy while managing sensitive information. Meet performance targets related to quality, productivity, and customer satisfaction. Identify and report potential security, fraud, or safeguarding concerns. What You Will Need: Excellent written and verbal communication skills. Experience in a fast-paced customer service environment (preferably within a contact centre). Strong IT skills and multitasking abilities. Excellent timekeeping and reliability. A suitable home-working environment with a quiet workspace and reliable broadband connection. What Our Client Offers: Long-term ongoing assignments with regular opportunities for permanent roles. Up to 33 days of paid holiday per year (25 days plus 8 bank holidays). Weekly pay for your convenience. Access to Serco Mental Health & Wellbeing resources and inclusive support networks. Employee Assistance Programme to support your well-being. Requirements for the Recruitment Process: To participate in the recruitment process, candidates must provide: A full valid passport. Two proof of addresses. Evidence of living in the UK for the last 3 years. Proof of national insurance (P45/P60 or payslip). Successful candidates will be required to undergo a BPSS check, including Right to Work checks, employment history verification, a DBS criminal record check, and a CTC Counter Terrorism Check. Training Details: Training will consist of two weeks (Monday to Friday, 8am to 4pm) followed by two weeks of on-the-job training with additional support. This opportunity is perfect for enthusiastic individuals eager to make a difference in customer service while enjoying the flexibility of remote work. If you possess the required skills and qualities, consider applying for this exciting role! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Guest Services Associate Location: Yoxford Salary: Competitive salary + commission (approx. £4/5k per year) Contract: Permanent position Hours: 45 hours per week, 5 days over 7 on a rota basis We're recruiting for a guest services associate with experience in events planning to join a prestigious luxury hospitality destination near Yoxford. This is a fantastic opportunity for a highly organised, customer-focused individual who is passionate about creating unforgettable celebrations and special occasions. Working closely with guests from initial enquiry through to event delivery, you'll provide a personalised planning service, coordinating every detail to ensure memorable experiences. Whether it's birthdays, anniversaries, private gatherings or bespoke celebrations, you'll play a key role in bringing each guest's vision to life while supporting revenue growth through tailored event packages and upgrades. Key Responsibilities: Manage celebration and special event enquiries from initial enquiry through to event completion. Coordinate all aspects of guest celebrations, including accommodation, dining, activities and special requests. Build strong relationships with guests through phone, email and face-to-face communication. Create bespoke event proposals tailored to guests' requirements and budgets. Liaise with multiple departments to ensure seamless event planning and delivery. Identify opportunities to enhance celebrations through additional experiences, upgrades and packages. Maintain accurate event records, booking information and guest preferences. Support departmental KPIs, sales targets and guest satisfaction objectives. Resolve guest queries and last-minute requests in a professional and proactive manner. What We're Looking For: Previous experience within events, hospitality, weddings, celebrations, guest services Proven experience working towards sales targets and KPIs. Strong organisational and multitasking skills with exceptional attention to detail. Ability to confidently upsell event packages, experiences and services. Excellent communication and relationship-building skills. Creative and proactive approach to event planning and problem-solving. Professional, enthusiastic and guest-focused attitude. Full UK driving licence and access to transport due to location. The company also offers an excellent benefits package including private healthcare, a private pension scheme, on-site parking and regular company events. Why work through Hales Group? All our Consultants are committed, experienced and qualified, and have been supporting candidates across the area for many years. We treat candidates as our customers and aim to find the right job solution for you. Hales Group Ltd collects and retains applicant information to monitor our recruitment processes, ensure compliance with Equal Opportunities legislation and, where appropriate, share future job opportunities. If you do not wish for your details to be stored, please contact your local branch.

Customer Service Act as the first point of contact for customers via telephone, email channels. Deliver excellent customer service by responding to enquiries promptly, accurately, and professionally. Resolve customer enquiries at the first point of contact wherever possible. Escalate complex cases to the appropriate department when necessary. Maintain customer confidentiality and comply with GDPR and Data Protection requirements. Handle complaints and challenging situations with empathy, patience, and professionalism. Provide information and guidance on Blue Badge eligibility, applications, renewals, replacements, and appeals. Assist customers with completing application forms and submitting supporting documentation. Process Blue Badge requests and update records accurately on relevant systems. Liaise with internal teams and external agencies to support the application process. Monitor application progress and provide updates to customers. Respond to enquiries relating to household waste, recycling, and environmental services. Process requests for replacement bins, additional bins, and recycling containers. Log and investigate reports of missed collections and arrange appropriate follow-up action. Provide advice on collection schedules, recycling policies, bulky waste collections, and waste disposal procedures. Ensure service requests are recorded accurately and passed to operational teams where required. Maintain accurate customer records and case notes using customer relationship management (CRM) systems. Ensure all enquiries and requests are processed within agreed service standards and deadlines. Prepare correspondence, emails, and documentation as required. Contribute to service improvements by identifying recurring issues and proposing solutions. Person Specification Previous experience in a customer service environment. Experience handling customer enquiries via telephone and digital channels. Experience using databases, CRM systems, or case management systems. Ability to work within established procedures and service standards. Essential Skills and Knowledge Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Ability to manage a varied workload and prioritise tasks effectively. Good problem-solving and decision-making abilities. Strong attention to detail and accuracy. Competent in Microsoft Office applications. Ability to remain calm and professional when dealing with difficult customers. Desirable Skills and Experience Experience working within local government or public sector services. Knowledge of Blue Badge schemes and eligibility requirements. Knowledge of waste and recycling services. Experience dealing with vulnerable customers. Familiarity with CRM and case management software. Key Competencies Customer Focus Effective Communication Teamwork Problem Solving Accuracy and Attention to Detail Resilience Accountability Adaptability Working Conditions Office-based, Full time. Weekly Pay. 3 months + Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Job Title: Customer Service Advisor Location: Remote Contract Type: Temporary Working Hours: Full-time, 6-week rolling rota (Shifts between 8am-8pm Monday to Friday, and 9am-5:30pm Saturday/Sunday/Bank Holidays. One Saturday and one Sunday every 6 weeks.) Exciting Opportunity Awaits! Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism. Key Responsibilities: Manage customer inquiries via telephone, email, and webchat, updating the system with call notes. Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions. Support customers in sensitive circumstances while maintaining professionalism and impartiality. Identify complex queries and escalate them to ensure fair outcomes. Adhere to company guidelines while providing clear and efficient responses. Update client systems accurately with all key information. Navigate multiple secure client systems to retrieve and record information. Ensure compliance with GDPR and data protection requirements. Conduct security checks and verify customer identities before discussing sensitive information. Maintain confidentiality and accuracy while managing sensitive information. Meet performance targets related to quality, productivity, and customer satisfaction. Identify and report potential security, fraud, or safeguarding concerns. What You Will Need: Excellent written and verbal communication skills. Experience in a fast-paced customer service environment (preferably within a contact centre). Strong IT skills and multitasking abilities. Excellent timekeeping and reliability. A suitable home-working environment with a quiet workspace and reliable broadband connection. What Our Client Offers: Long-term ongoing assignments with regular opportunities for permanent roles. Up to 33 days of paid holiday per year (25 days plus 8 bank holidays). Weekly pay for your convenience. Access to Serco Mental Health & Wellbeing resources and inclusive support networks. Employee Assistance Programme to support your well-being. Requirements for the Recruitment Process: To participate in the recruitment process, candidates must provide: A full valid passport. Two proof of addresses. Evidence of living in the UK for the last 3 years. Proof of national insurance (P45/P60 or payslip). Successful candidates will be required to undergo a BPSS check, including Right to Work checks, employment history verification, a DBS criminal record check, and a CTC Counter Terrorism Check. Training Details: Training will consist of two weeks (Monday to Friday, 8am to 4pm) followed by two weeks of on-the-job training with additional support. This opportunity is perfect for enthusiastic individuals eager to make a difference in customer service while enjoying the flexibility of remote work. If you possess the required skills and qualities, consider applying for this exciting role! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

JOB DESCRIPTION The Estates Team play a key role in delivering a great resident experience. They work hard to provide high-quality estate services, covering mainly gardening and grounds maintenance. We have an opportunity for an Estate Assistant to join our dedicated team, working across the Havant and surrounding areas on a full-time, permanent contract. In this role, you will carry out high-quality gardening, grounds maintenance, and the occasional cleaning of internal communal areas. You will ensure all work meets the agreed standards, helping to keep our outdoor spaces tidy, welcoming and well cared for. As the on-site representative for Guinness, you will build positive relationships with residents, colleagues, and contractors. You will also report responsive repairs, fly-tipping, graffiti, and any safeguarding concerns to help us maintain safe, attractive communities. What we are looking for We are a resident-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant or Ground Maintenance Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate: Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. Experience and knowledge of lawn, shrub and plant care. Proven experience of achieving high levels of customer satisfaction. Ability to carry out physical tasks within Health & Safety guidelines. Ability to work effectively within a team and without high levels of supervision. Knowledge of Health & Safety legislation, Including COSHH and PPE. If this sounds like the role you are looking for, we would like to hear from you. INDTGO TGPCVL

JOB DESCRIPTION The Estates Team play a key role in delivering a great resident experience. They work hard to provide high-quality estate services, covering Brixton and the surrounding areas. We have an opportunity for an Estate Assistant to join our dedicated team, working across Brixton and the surrounding areas on a full-time, permanent contract. In this role, you will carry out high-quality gardening, grounds maintenance, and the cleaning of internal communal areas. You will ensure all work meets the agreed standards, helping to keep our outdoor spaces tidy, welcoming and well cared for. As the on-site representative for Guinness, you will build positive relationships with residents, colleagues, and contractors. You will also report responsive repairs, fly-tipping, graffiti, and any safeguarding concerns to help us maintain safe, attractive communities. What we are looking for We are a resident-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant or Ground Maintenance Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate: Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. Experience and knowledge of lawn, shrub and plant care. Proven experience of achieving high levels of customer satisfaction. Ability to carry out physical tasks within Health & Safety guidelines. Ability to work effectively within a team and without high levels of supervision. Knowledge of Health & Safety legislation, Including COSHH and PPE. You will need a full manual UK driving licence. If this sounds like the role you are looking for, we would like to hear from you. TGPCVL

Customer Service/Recepition, Newbury, Berkshire Immediate Start, Temporary, £13.50ph A growing property company requires a customer focused Customer Service Assistant to deliver the on-site operations at one of their apartment buildings in Newbury. Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service. Duties will include: Face to face customer interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home. Responding to resident enquiries over the phone and via email. Booking in prospective residents for viewings and keeping them up to date with progress. Updating the work-flow calender with resident viewings Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks). Conducting Room Inventories and PPM Checks Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion. Requirements Previous Customer Service, Reception, Front of House. Experience within property, hospitality, travel or similar would be an advantage. Strong written and verbal English skills. Passionate about customer service. Ability to build relationships. Self-motivated and able to work alone. Apply now! (Ritz Rec Emp Bus)

THE COMPANY My client is a small family-owned Electrical Wholesalers. They are looking for an Assistant to list stock on E-Commerce platforms such as eBay, Amazon This role is permanent and would possibly be suited to an individual with experience in online sales. THE ROLE The company currently has 2 branded websites for different parts of the business which are not being utilised to their full capacity and need to be developed and updated. The job duties will include: Modernising/maintaining the websites Taking photographs of products and listing adverts on Ebay, Amazon etc. Using social media tools to enhance the Company profile within the marketplace. Production of marketing literature for both new and used products to be used in mailshots and leaflet drops. Administration of retail websites, including uploading new photographs/ products, pricing and mailshots Assisting with order processing and quotation follow-ups The role offers variety and incorporates IT, Business Administration, Marketing and Sales but is ultimately website management to modernise the business and generate new revenue. THE REQUIREMENTS It is very important that you have a positive character combined with a good work ethic to join this busy and friendly team. The following is required: Excellent IT skills essential Social media awareness An ability to advertise products and a business acumen Easy access to both public transport and a good road network. It's a friendly and flexible work atmosphere with Onsite parking If you have the right skills and the passion to learn and achieve, please forward your current CV.

Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence as our Customer Service Executive / E-Commerce Assistant. BASIC SALARY: Up to £26,000 BENEFITS: 22 days annual leave (increases with length of service) Pension Annual Performance Bonus Wellbeing Package LOCATION: This is an office-based role based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester, Bidford-on-Avon JOB DESCRIPTION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant Reporting to our E-Commerce Team Leader, you'll play a key role in delivering a first-class online shopping experience, managing orders, and solving problems. Day to day, you will: Process online orders and input them accurately into internal systems. Track orders from entry through dispatch and courier pick-up, resolving any issues. Maintain and update large data sets using Excel. Deliver excellent customer service via phone and email. Administer documents such as invoices and certificates of analysis. PERSON SPECIFICATION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant As our Customer Service Representative / E-Commerce Assistant, you'll have strong communication and multitasking skills, coupled with a high attention to detail and a proactive, problem-solving mindset. Any experience within Customer Service or Customer facing positions would be advantageous. You will also: Have a personal interest or professional experience in e-commerce - whether that's Vinted, Shopify, eBay or any other relevant platforms. Be comfortable using Microsoft Office (Excel, Word, Outlook). THE COMPANY: A well-established UK-based distributor of industrial adhesives, sealants, tapes, and coatings, supplying high-performance solutions to sectors such as electronics, automotive, and manufacturing. Known for technical expertise and excellent customer service, we are expanding our digital presence through platforms like eBay and Shopify, offering strong opportunities for growth and innovation. PROSPECTS: This is a fantastic opportunity for a recent graduate or someone starting out in e-commerce or customer service. With full training and ongoing support, you'll gain valuable experience and the chance to progress within the company as our business grows rapidly via mergers and acquisitions. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18669, Wallace Hind Selection

Customer Service Advisor Location: Waterlooville Hours: Monday to Friday, 8:30am - 4:30pm Salary: 12.71 About the Role We are looking for a Customer Service Advisor to join our friendly team. This is a varied role where you will be the first point of contact for customers, providing exceptional service and support over the telephone and through written correspondence. Key Responsibilities Answer inbound customer calls and emails and respond to enquiries professionally and efficiently. Provide support and guidance to customers, ensuring a positive experience. Accurately update customer records and maintain detailed notes on internal systems. Resolve customer queries at first point of contact wherever possible. Escalate complex issues to the appropriate department when required. Process correspondence and complete associated administrative tasks. Skills and Experience Previous customer service or administrative experience. Confident and professional telephone manner. Excellent communication and listening skills. Ability to build rapport with a wide range of customers. Strong attention to detail and accuracy. Good IT skills, including experience using databases and Microsoft Office applications. Ability to manage workload effectively in a busy environment. Personal Attributes Friendly and approachable. Reliable and dependable. Calm under pressure. Team player with a positive attitude. Committed to delivering outstanding customer service. If you enjoy helping people and take pride in providing excellent customer service, we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

FT Recruitment are recruiting on behalf of our client based in Smethwick, We are looking for an individual who has experience within the Customer Service sector. This is working with the Fleet Franchise and will require individuals with excellent communication skills and ideally experience working with drivers. Your role will entail: - Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner. - Taking calls from customers who may be missing/chasing parcels and deliveries. - Handle a high volume of incoming calls and emails from customers, addressing their questions, concerns, and requests. - Accurately enter customer information and update records in the company database. - Collaborate with other team members to ensure customer satisfaction and achieve department goals. - Maintain a thorough understanding of company products, services, and policies to effectively assist customers. - Follow established procedures for handling customer complaints and escalating issues when necessary. - Provide product recommendations and assist with order placement or modifications. - Process returns, exchanges, and refunds according to company policies. what we are looking for: - Previous experience in a customer service role or fleet role is preferred but not required. - Excellent communication skills, both verbal and written. - Strong problem-solving abilities and the ability to think quickly on your feet. - Proficient computer skills, including experience with CRM software and Microsoft Office Suite. - Ability to multitask and prioritize tasks in a fast-paced environment. - Positive attitude and a commitment to providing exceptional customer service. - Flexibility to work evenings, weekends, and holidays as needed.

Receptionist Ruthin Contract 14.13 per hour Our client is looking for an experienced Receptionist Experience of working in a reception area essential This is one of a number of roles we are recruiting for please visit our website colbernlimited co uk Undertake reception and/or greeting duties, answering routine telephone and face to face enquiries; Provide routine clerical support e.g. photocopying, filing, faxing, emailing, completing routine forms; Maintain manual and computerised records/management information systems, following instruction, as deemed appropriate to level, experience and client database task grading; Undertake copy-typing and word-processing of routine documents and other IT based tasks under supervision; Sort and distribute mail; Attend and participate in relevant meetings as required; Assist in maintaining the office stationery supplies and keeping the stock room tidy; Organise meetings (including booking rooms, making travel / accommodation arrangements etc); Participate in training and other learning activities and performance development as required; Provide cover for colleagues on comparable grade during periods of absences due to holidays, sickness and other unforeseen events; Undertake other relevant duties as agreed by Line Manager. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence as our Customer Service Executive / E-Commerce Assistant. BASIC SALARY: Up to £26,000 BENEFITS: 22 days annual leave (increases with length of service) Pension Annual Performance Bonus Wellbeing Package LOCATION: This is an office-based role based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester, Bidford-on-Avon JOB DESCRIPTION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant Reporting to our E-Commerce Team Leader, you'll play a key role in delivering a first-class online shopping experience, managing orders, and solving problems. Day to day, you will: Process online orders and input them accurately into internal systems. Track orders from entry through dispatch and courier pick-up, resolving any issues. Maintain and update large data sets using Excel. Deliver excellent customer service via phone and email. Administer documents such as invoices and certificates of analysis. PERSON SPECIFICATION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant As our Customer Service Representative / E-Commerce Assistant, you'll have strong communication and multitasking skills, coupled with a high attention to detail and a proactive, problem-solving mindset. Any experience within Customer Service or Customer facing positions would be advantageous. You will also: Have a personal interest or professional experience in e-commerce - whether that's Vinted, Shopify, eBay or any other relevant platforms. Be comfortable using Microsoft Office (Excel, Word, Outlook). THE COMPANY: A well-established UK-based distributor of industrial adhesives, sealants, tapes, and coatings, supplying high-performance solutions to sectors such as electronics, automotive, and manufacturing. Known for technical expertise and excellent customer service, we are expanding our digital presence through platforms like eBay and Shopify, offering strong opportunities for growth and innovation. PROSPECTS: This is a fantastic opportunity for a recent graduate or someone starting out in e-commerce or customer service. With full training and ongoing support, you'll gain valuable experience and the chance to progress within the company as our business grows rapidly via mergers and acquisitions. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18669, Wallace Hind Selection

Customer Service Executive Location: Stevenage Salary: £26,000 - £28,000 per annum Job Type: Full Time, Permanent Customer Service Executive About the Company Our client is a successful and growing business based in Stevenage, supplying products and solutions to customers across the UK and internationally. They are looking for a proactive and customer-focused Customer Service Executive to join their established team. This is a varied role covering customer service, account management, administration and commercial support, with responsibility for managing a portfolio of B2B customers. You'll be a key point of contact for customers, ensuring orders are handled smoothly, queries are resolved promptly and opportunities to support account growth are identified. Customer Service Executive Details Monday to Friday, full-time Based in Stevenage £26,000 - £28,000 per annum Bonus Scheme 23 days' annual leave plus Bank Holidays Additional employee benefits and wellbeing support Company pension scheme Free onsite parking Long-term development opportunities Customer Service Executive Responsibilities Manage a portfolio of B2B customer accounts and act as their main point of contact Build and maintain strong customer relationships Handle customer enquiries, requests and complaints promptly and professionally Proactively contact customers to understand their needs and maintain engagement Identify opportunities for upselling, cross-selling and account growth Re-engage inactive or declining accounts Promote new products, offers and campaigns Recommend suitable products based on customer requirements Maintain accurate customer and order records Work with internal teams to resolve issues and maintain service levels Share customer feedback and commercial opportunities with the wider business Customer Service Executive What We're Looking For Previous experience in customer service, account management or a similar customer-facing role Confident communication skills and an ability to build relationships Customer-focused with good commercial awareness Proactive approach with confidence to pick up the phone Strong organisation and attention to detail Ability to manage multiple accounts and competing priorities Positive, professional and self-motivated approach If you're a customer-focused professional looking for a varied role where you can build relationships, manage customer accounts and contribute to business growth, we'd love to hear from you. Apply today with your CV. WGCCOMMPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy Statement and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within 3 working days if you have been shortlisted. Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements.

Job Title: Customer Service Advisor Location: Remote Contract Type: Temporary Working Hours: Full-time, 6-week rolling rota (Shifts between 8am-8pm Monday to Friday, and 9am-5:30pm Saturday/Sunday/Bank Holidays. One Saturday and one Sunday every 6 weeks.) Exciting Opportunity Awaits! Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism. Key Responsibilities: Manage customer inquiries via telephone, email, and webchat, updating the system with call notes. Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions. Support customers in sensitive circumstances while maintaining professionalism and impartiality. Identify complex queries and escalate them to ensure fair outcomes. Adhere to company guidelines while providing clear and efficient responses. Update client systems accurately with all key information. Navigate multiple secure client systems to retrieve and record information. Ensure compliance with GDPR and data protection requirements. Conduct security checks and verify customer identities before discussing sensitive information. Maintain confidentiality and accuracy while managing sensitive information. Meet performance targets related to quality, productivity, and customer satisfaction. Identify and report potential security, fraud, or safeguarding concerns. What You Will Need: Excellent written and verbal communication skills. Experience in a fast-paced customer service environment (preferably within a contact centre). Strong IT skills and multitasking abilities. Excellent timekeeping and reliability. A suitable home-working environment with a quiet workspace and reliable broadband connection. What Our Client Offers: Long-term ongoing assignments with regular opportunities for permanent roles. Up to 33 days of paid holiday per year (25 days plus 8 bank holidays). Weekly pay for your convenience. Access to Serco Mental Health & Wellbeing resources and inclusive support networks. Employee Assistance Programme to support your well-being. Requirements for the Recruitment Process: To participate in the recruitment process, candidates must provide: A full valid passport. Two proof of addresses. Evidence of living in the UK for the last 3 years. Proof of national insurance (P45/P60 or payslip). Successful candidates will be required to undergo a BPSS check, including Right to Work checks, employment history verification, a DBS criminal record check, and a CTC Counter Terrorism Check. Training Details: Training will consist of two weeks (Monday to Friday, 8am to 4pm) followed by two weeks of on-the-job training with additional support. This opportunity is perfect for enthusiastic individuals eager to make a difference in customer service while enjoying the flexibility of remote work. If you possess the required skills and qualities, consider applying for this exciting role! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Job Title: Customer Service Advisor Location: Remote Contract Type: Temporary Working Hours: Full-time, 6-week rolling rota (Shifts between 8am-8pm Monday to Friday, and 9am-5:30pm Saturday/Sunday/Bank Holidays. One Saturday and one Sunday every 6 weeks.) Exciting Opportunity Awaits! Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism. Key Responsibilities: Manage customer inquiries via telephone, email, and webchat, updating the system with call notes. Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions. Support customers in sensitive circumstances while maintaining professionalism and impartiality. Identify complex queries and escalate them to ensure fair outcomes. Adhere to company guidelines while providing clear and efficient responses. Update client systems accurately with all key information. Navigate multiple secure client systems to retrieve and record information. Ensure compliance with GDPR and data protection requirements. Conduct security checks and verify customer identities before discussing sensitive information. Maintain confidentiality and accuracy while managing sensitive information. Meet performance targets related to quality, productivity, and customer satisfaction. Identify and report potential security, fraud, or safeguarding concerns. What You Will Need: Excellent written and verbal communication skills. Experience in a fast-paced customer service environment (preferably within a contact centre). Strong IT skills and multitasking abilities. Excellent timekeeping and reliability. A suitable home-working environment with a quiet workspace and reliable broadband connection. What Our Client Offers: Long-term ongoing assignments with regular opportunities for permanent roles. Up to 33 days of paid holiday per year (25 days plus 8 bank holidays). Weekly pay for your convenience. Access to Serco Mental Health & Wellbeing resources and inclusive support networks. Employee Assistance Programme to support your well-being. Requirements for the Recruitment Process: To participate in the recruitment process, candidates must provide: A full valid passport. Two proof of addresses. Evidence of living in the UK for the last 3 years. Proof of national insurance (P45/P60 or payslip). Successful candidates will be required to undergo a BPSS check, including Right to Work checks, employment history verification, a DBS criminal record check, and a CTC Counter Terrorism Check. Training Details: Training will consist of two weeks (Monday to Friday, 8am to 4pm) followed by two weeks of on-the-job training with additional support. This opportunity is perfect for enthusiastic individuals eager to make a difference in customer service while enjoying the flexibility of remote work. If you possess the required skills and qualities, consider applying for this exciting role! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Customer Service Agent Salary: £12.71 Location: Bishop's Stortford Term: Temporary An exciting opportunity has arisen for a Customer Service Agent to join a busy and customer-focused team in Bishop's Stortford on a 3-month fixed term contract. This role would be ideal for someone looking for a short-term opportunity, including those on a gap year, between studies or looking to gain valuable customer service experience within a professional and supportive environment. Previous customer service experience would be beneficial, and this could be a great opportunity to develop your communication, administration and customer service skills. Hours & Working Pattern: 5 days per week Monday to Saturday working pattern Saturday working on a rota basis, with a weekday off in lieu 3 month fixed term contract Key Responsibilities for the Customer Service Agent role: Handle incoming customer enquiries by telephone, email and online platforms. Provide a high level of customer service and ensure enquiries are dealt with promptly and professionally. Listen carefully to customers, understand their needs and provide appropriate support and guidance. Handle complaints and challenging situations calmly and professionally. Aim to resolve customer queries at the first point of contact wherever possible. Maintain accurate and up-to-date customer records. Follow company policies, procedures and customer service standards. Work closely with colleagues to ensure all daily customer service tasks are completed efficiently. Ideal Candidate for the Customer Service Agent role: Previous experience in customer service, retail, hospitality, administration or a similar role. An excellent telephone manner and professional communication skills. Patient, calm and courteous with a genuine desire to help customers. Strong listening skills and the ability to understand customer needs. Confident using computers, online tools and digital platforms. Good working knowledge of Microsoft Office, including Word and Excel. Organised, reliable and keen to learn. A positive team player who can also work independently when required. Package for the Customer Service Agent role: Salary £12.71 Temp Great opportunity to gain valuable customer service experience Supportive and professional working environment If you are looking for a short-term customer service opportunity , whether you're on a gap year, between studies or simply looking to gain valuable experience, apply online today!

Red Recruitment Group urgently require a number of experienced Sales and Customer Service assistants for temporary to permanent opportunities in Tyseley, Birmingham. Your main duties will be to speak to customers both inbound and outbound to offer a positive customer service experience at all times. Dealing with mainly inbound calls at approximately 50 per working day. Working closely with the warehouse staff ensuring stock is accurate and duties are carried out. Checking on any deliveries and following up on customer order requirements, resolution of any shortages or issues in a calm and professional manner. Any other general admin and data entry / sending and responding to customer emails as required by the client. The hours of work are: 08:00am to 5:00pm Monday to Friday Plus every other Saturday 08:00am to 1:00pm when permanent. £12.71 per hour / £29'740.40 per year basic starting salary, with overtime available when permanent at time and a quarter when required. Weekly paid for the initial 2 weeks temporary to permanent period, Monthly paid when permanent with the client. Interviews are planned for week commencing 21st September 2026 and starts are available immediately there after.

Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence as our Customer Service Executive / E-Commerce Assistant. BASIC SALARY: Up to £26,000 BENEFITS: 22 days annual leave (increases with length of service) Pension Annual Performance Bonus Wellbeing Package LOCATION: This is an office-based role based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester, Bidford-on-Avon JOB DESCRIPTION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant Reporting to our E-Commerce Team Leader, you'll play a key role in delivering a first-class online shopping experience, managing orders, and solving problems. Day to day, you will: Process online orders and input them accurately into internal systems. Track orders from entry through dispatch and courier pick-up, resolving any issues. Maintain and update large data sets using Excel. Deliver excellent customer service via phone and email. Administer documents such as invoices and certificates of analysis. PERSON SPECIFICATION: Customer Service Administrator, Customer Service Executive, eCommerce Assistant As our Customer Service Representative / E-Commerce Assistant, you'll have strong communication and multitasking skills, coupled with a high attention to detail and a proactive, problem-solving mindset. Any experience within Customer Service or Customer facing positions would be advantageous. You will also: Have a personal interest or professional experience in e-commerce - whether that's Vinted, Shopify, eBay or any other relevant platforms. Be comfortable using Microsoft Office (Excel, Word, Outlook). THE COMPANY: A well-established UK-based distributor of industrial adhesives, sealants, tapes, and coatings, supplying high-performance solutions to sectors such as electronics, automotive, and manufacturing. Known for technical expertise and excellent customer service, we are expanding our digital presence through platforms like eBay and Shopify, offering strong opportunities for growth and innovation. PROSPECTS: This is a fantastic opportunity for a recent graduate or someone starting out in e-commerce or customer service. With full training and ongoing support, you'll gain valuable experience and the chance to progress within the company as our business grows rapidly via mergers and acquisitions. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18669, Wallace Hind Selection

Complaints Officer London 12.98 - 14.42 per hour Hybrid - 3 days office / 2 days home We're looking for an experienced Complaints Officer to join a busy financial services team in London. This is an email-based role, so you'll need previous experience handling complaints within a regulated environment, ideally within financial services or another highly regulated industry. You'll be responsible for reviewing and responding to customer complaints, investigating the issues raised and making sure each case is handled fairly, accurately and within the required regulatory timescales. What you'll be doing Managing customer complaints received via email Investigating complaints and reviewing relevant information Providing clear, professional written responses Ensuring complaints are handled in line with regulatory requirements and internal procedures Maintaining accurate records and updating systems Working with internal teams to resolve issues where required Managing your own caseload and ensuring deadlines are met What we're looking for You'll need previous experience working in a regulated complaints environment and be confident dealing with complaints from initial review through to resolution. You should also have: Strong written communication skills Good attention to detail Experience working to regulatory or internal complaint-handling timescales The ability to investigate information and reach appropriate outcomes Good IT and administration skills A professional and organised approach 12.98 per hour Hybrid working - 3 days in the London office / 2 days from home If you have previous regulated complaints experience and are looking for your next opportunity within financial services, we'd like to hear from you. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

About the role We have an excellent opportunity available for a motivated Motor Trade Service Advisor to join our team at Sytner Maidenhead BMW As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Brand to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Service Advisor Prestige Franchised Motor Dealership - Bolton Service Advisor - Bolton 31,500 Basic OTE 37,000 An exciting opportunity has arisen for a customer-focused Service Advisor to join a successful and highly regarded automotive retailer. This role acts as the key link between customers and the workshop, ensuring a seamless service journey from initial booking through to vehicle collection. Responsibilities include welcoming customers, providing regular updates throughout the servicing process, managing follow-up communication, and maintaining high levels of customer satisfaction. The successful candidate will also handle administrative tasks accurately, advise customers on vehicle maintenance, repairs and service plans, and help identify future vehicle and aftersales opportunities. Key Requirements: Previous customer service experience, ideally within the automotive sector. Strong organisational and communication skills. Ability to manage multiple tasks and customer enquiries effectively. Professional and calm approach when resolving issues. Confident using computer systems and maintaining accurate records. A genuine passion for delivering exceptional customer service. Benefits Include: Competitive basic salary with bonus opportunity. 25 days annual leave plus bank holidays, increasing with service. Company pension and life assurance. Employee discounts and reward schemes. Structured onboarding and customer service training. Ongoing career development and manufacturer training opportunities. This position would suit an organised, customer-centric individual looking to develop their career within a fast-paced and professional automotive environment. Sound like you? Apply in confidence today! Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the look out for a passionate Member Support Advisor to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally. Our perks: Free Club Membership for you and your family! 50% Discount on food and drinks. Discounts on Swimming, Tennis Lessons, and Personal Training. Opportunities for Career Advancement through internal training and development. Wagestream App: Get paid on demand! Access to our Benefits Suite. About you: Exceptional customer service skills Resilient with the ability to thrive in a fast paced environment Excellent communication and organisation skills Good with administration with a keen eye to attention to details Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!

Senior Service Advisor Renault Romford (RM3) £36,750 pa basic salary, OTE £44,100 pa + car Join Our Aftersales Team at Renault Romford Renault Retail Group is looking for an experienced Senior Service Advisor to join our Aftersales operation at Renault Romford, located on the Southend Arterial Road in Harold Wood (RM3). This is a key position within our Service department, combining customer service, workshop coordination, and senior-level support responsibilities. Working alongside the Aftersales Manager, you'll help maintain high standards of customer satisfaction, operational efficiency, and manufacturer compliance across the Service operation. In addition to the core Service Advisor responsibilities, you'll provide day-to-day support to colleagues, assist with workshop control activities, support departmental processes, and act as a senior point of contact when required. Renault Romford is a busy Renault and Dacia retailer with an established customer base, strong workshop throughput, and a dedicated Aftersales team committed to delivering excellent customer service. What You'll Do Welcome customers and guide them through the vehicle servicing and repair process Book vehicles into the workshop and accurately record customer requirements Provide estimates, explain work requirements, and obtain authorisation for additional repairs where required Liaise with Technicians, Workshop Control, and Parts colleagues to support efficient workshop operations Keep customers informed of vehicle progress throughout the day Arrange courtesy vehicles and customer collection appointments Prepare invoices and explain completed work to customers clearly and professionally Process warranty repairs in accordance with manufacturer standards and procedures Provide guidance and support to Service Advisor colleagues when required Assist with workshop control activities and departmental administration Support customer satisfaction initiatives and manufacturer performance objectives Deputise for the Aftersales Manager when required What We're Looking For We're keen to hear from candidates with current or recent experience as a Senior Service Advisor, Assistant Service Manager, or highly experienced Service Advisor within a franchised automotive dealership environment. You should be comfortable managing customer expectations, supporting workshop operations, and balancing commercial performance with excellent customer service. Strong organisational skills, attention to detail, and the ability to communicate effectively with customers, Technicians, and colleagues are essential. Experience using CDK Drive, Kerridge, ADP Autoline, Keyloop, or similar dealer management systems would be advantageous. Driving Licence Requirement: A full UK driving licence (manual and automatic vehicles) is essential for this role, as occasional movement of customer and courtesy vehicles may be required. Hours & Pay Monday to Friday, 8:00am 6:00pm with a 1-hour lunch break. This role also participates in an alternate (1-in-2) Saturday morning rota, working 8:30am 12:30pm. Basic salary is £36,750 pa, with OTE of £44,100 pa that is achievable and regularly reached. Our bonus structure rewards a combination of departmental performance measures including turnover, manufacturer performance standards, and customer satisfaction outcomes. In addition, individual commission opportunities are available through selected Aftersales product sales. Company Benefits Access to a tax-efficient new car scheme (ECOS/ECOP) High-spec insured vehicles available from competitive monthly rates Vehicles replaced annually Family Car Scheme Available for close family members Eligibility applies after probation for the first vehicle, with a second vehicle available after 12 months' service Vehicles replaced annually Car insurance included on both schemes 33 days' annual leave including Bank Holidays (option to buy or sell additional days) Pension scheme with life assurance Staff discounts on vehicles, parts, servicing, and accessories Share Incentive Scheme Mortgage and pension advice seminars Excellent manufacturer training and clear career development opportunities Cycle to Work scheme, including e-bikes Discounted gym membership Enhanced Maternity and Paternity policies Eye test voucher scheme How to Apply Click Apply and follow the instructions to upload your CV. Raja Mallik from the Recruitment Team will contact shortlisted candidates. No agencies please.

JOB DESCRIPTION The Estates Team play a key role in delivering a great resident experience. They work hard to provide high-quality estate services, covering mainly gardening and grounds maintenance. We have an opportunity for an Estate Assistant to join our dedicated team, working across the Stoke Newington, Kings Cross and surrounding areas on a full-time, permanent basis, working 35 hours per week. In this role, you will carry out high-quality gardening, grounds maintenance, and the cleaning of internal communal areas. You will ensure all work meets the agreed standards, helping to keep our outdoor spaces tidy, welcoming and well cared for. As the on-site representative for Guinness, you will build positive relationships with residents, colleagues, and contractors. You will also report responsive repairs, fly-tipping, graffiti, and any safeguarding concerns to help us maintain safe, attractive communities. A full UK driving licence is required for this role. What we are looking for We are a resident-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant or Ground Maintenance Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate: Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. Experience and knowledge of lawn, shrub and plant care. Proven experience of achieving high levels of customer satisfaction. Ability to carry out physical tasks within Health & Safety guidelines. Ability to work effectively within a team and without high levels of supervision. Knowledge of Health & Safety legislation, Including COSHH and PPE. If this sounds like the role you are looking for, we would like to hear from you. TGPCVL

Call Handler - Social Housing Location: West or North London Salary: 17 per hour Contract: Temporary to Permanent Working Arrangement: Fully Office Based About the Role We are currently recruiting for a Call Handler to join a busy Social Housing team based in West or North London . This is a great opportunity for someone with strong customer service and communication skills who is confident handling a high volume of calls and supporting residents with their enquiries. The role will initially be on a temporary basis, with the opportunity to become permanent for the right candidate. Key Responsibilities Handling a high volume of inbound calls from residents and customers Responding to queries in a professional and helpful manner Logging calls and updating customer records accurately Taking details of repairs, maintenance issues and service requests Liaising with internal teams and contractors to ensure enquiries are dealt with efficiently Providing regular updates to residents where required Escalating urgent or complex issues appropriately Maintaining accurate records on internal systems Delivering a high level of customer service at all times About You The successful candidate will ideally have: Previous experience in a call centre, customer service, contact centre or housing environment Excellent verbal and written communication skills A professional and friendly telephone manner Strong attention to detail and accurate data entry skills The ability to remain calm and professional when dealing with challenging customers Good IT and administration skills The ability to work effectively in a busy, target-driven environment Previous Social Housing, Repairs or Property Services experience would be advantageous

Customer Service Administrator - Temp Strood 12.89 per hour Temporary - Long term Customer service experience - without the phones! We're looking for a Customer Service Administrator to join a busy team in Strood on a temporary basis. This is not a phone-based customer service role. The majority of your work will be handled through email and online systems, making it ideal for someone who enjoys helping customers and resolving queries but would prefer not to spend their day on the phone. The role Responding to customer queries via email Processing and updating customer information Dealing with queries and resolving issues Keeping records and systems up to date Liaising with colleagues to make sure customers receive a good service General administration and customer service support About you We're looking for someone who is: Customer-focused and professional Comfortable communicating clearly by email Organised and accurate Confident using IT and different systems Able to work independently and as part of a team Available to start a temporary assignment Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Aftersales Executive Macclesfield 30,387 Basic + 17,200 OTE 45 hours per week Are you passionate about delivering great customer service and looking for your next opportunity within the automotive industry? We're currently recruiting for an Aftersales Executive to join a well-established premium automotive dealership in Macclesfield. This is an excellent opportunity for an experienced customer service professional to join a busy aftersales team, build strong customer relationships and develop their career within a premium automotive environment. The Opportunity As an Aftersales Executive, you'll be a key point of contact for customers throughout their vehicle ownership and aftersales journey. You'll be responsible for ensuring customers receive a professional, friendly and seamless experience, while working closely with the wider dealership and workshop teams. Your responsibilities will include: Managing customer enquiries and service bookings Maintaining strong relationships with customers Keeping customers updated throughout the service and repair process Liaising with the workshop and wider dealership team Managing customer expectations and resolving queries effectively Identifying opportunities to maximise customer satisfaction and aftersales revenue Ensuring customer information and records are maintained accurately Supporting the wider team in delivering excellent customer service About You We're looking for someone with previous experience in a customer-facing or customer service environment, with automotive experience highly desirable. You may currently be working as a: Service Advisor Aftersales Advisor Customer Service Advisor Service Receptionist Aftersales Executive Customer Experience Advisor Most importantly, you'll be confident dealing with customers, have excellent communication skills and be comfortable working in a busy, target-driven environment. You'll need to be organised, professional and genuinely committed to providing an exceptional customer experience. Package 30,387 basic salary 17,200 OTE 45-hour working week Premium automotive environment Training and development opportunities Long-term career progression Excellent employee benefits Interested? If you're an experienced customer service professional looking to take the next step in your automotive career, this could be an excellent opportunity to join a highly regarded dealership and develop your career within the premium automotive sector. Apply today for a confidential conversation about the role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Service Advisor Automotive Business - Liverpool Are you an experienced Service Advisor looking for your next opportunity? We're currently recruiting for a Service Advisor to join a busy and professional team, offering a 34,000 basic salary with an OTE of 38,000 and a strong work-life balance. The Package 34,000 basic salary 38,000 OTE Monday-Friday: 8:30am-5:30pm 1 in 3 Saturday mornings: 8:00am-1:00pm The Role: As a Service Advisor, you'll be the key link between customers and the workshop, ensuring every customer receives a professional and seamless experience from vehicle check-in through to collection. We're looking for someone who is customer-focused, organised and confident, with experience in a Service Advisor or similar automotive customer-facing role. Interested? If you're ready for your next move and want a role offering 38k OTE, predictable hours and limited Saturday working, get in touch today. Apply now or contact us for more information. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

Wolviston Management Services are delighted to be supporting a growing and ambitious KBB e-commerce business in the appointment of a Head of Customer Experience . This is a strategic leadership position with Board-level visibility and influence, offering the opportunity to shape and deliver a customer experience strategy that drives customer loyalty, operational excellence and commercial performance. The successful candidate will take ownership of the end-to-end customer journey, transforming customer service into a market-leading customer experience function. The Role Reporting directly to the Board of Directors / CEO, you will lead the development and execution of the company's Customer Experience strategy, ensuring every interaction reflects the brand's values and commitment to excellence. Working collaboratively across Sales, Marketing, Operations, Logistics and Installation teams, you will use customer insight, data and continuous improvement initiatives to create a best-in-class customer journey across all touchpoints. This role requires an experienced customer experience leader with a proven track record of driving measurable improvements in customer satisfaction, customer retention and operational performance within a fast-paced e-commerce environment. Key Responsibilities Develop and implement a company-wide Customer Experience strategy aligned to business objectives. Lead the ongoing evolution of customer service into a proactive, customer-centric experience function. Present customer performance insights, trends and strategic recommendations directly to the Board. Champion a customer-first culture across all areas of the business. Map, analyse and continuously improve the end-to-end customer journey. Own and enhance Voice of Customer programmes, including NPS, CSAT and Customer Effort Score initiatives. Develop and manage customer experience KPIs, SLAs and executive reporting dashboards. Drive continuous improvement initiatives that improve customer satisfaction, loyalty and advocacy. Collaborate with cross-functional teams to ensure a seamless customer experience across all channels. Lead, coach and develop Customer Experience and Customer Service managers, building a high-performing team culture. About You To be successful in this role, you will bring: Several years' experience operating at Head of Customer Experience level or within a comparable senior leadership role. Strong experience within the KBB (Kitchen, Bedroom & Bathroom) sector. Proven background in a fast-paced e-commerce and omnichannel retail environment. Demonstrable success in developing and implementing customer experience strategies that deliver measurable results. Experience presenting to and influencing Board-level stakeholders. Strong commercial awareness and a data-driven approach to decision making. Expertise in customer journey mapping, customer insight and continuous improvement methodologies. Experience leading and developing customer experience and service teams. Excellent stakeholder management and change leadership capabilities. Technical Skills & Expertise Expert knowledge of NPS, CSAT, CES and Voice of Customer programmes. Customer journey mapping and service design. CRM systems and customer analytics platforms. KPI development, reporting and dashboard creation. Customer service and customer experience leadership. Change management and continuous improvement frameworks. Why Apply? This is a rare opportunity to join the senior leadership team of a growing KBB business and make a meaningful impact on the future direction of the customer experience function. You will have genuine influence at Board level, the opportunity to shape company-wide strategy, and the autonomy to deliver lasting improvements across the customer journey. If you're a strategic customer experience leader with a passion for delivering exceptional service and driving business performance, we'd love to hear from you.

Customer Service Coordinator Rugby Near Hillmorton/Houlton (remote location own transport essential) Temp-Perm OR Permanent from day 1 Mon-Fri 09:00-17:30 Salary starting from £26,600+ (negotiable DOE) Annual Bonus We are currently hiring for a confident and articulate Customer Service Coordinator/Administrator to work for a unique, interesting business in the outskirts of Rugby. This is a very remote site therefore we are looking for an individual with their own transport. This role would appeal to individuals who enjoy working in small, creative collaborative team where every day you will be faced with new tasks/challenges. Duties will include: Responding to customer enquiries via email, phone or website enquiries Advise customer regarding stock and shipping availability Communicate orders to the relevant departments Diary management and booking accommodation for the installation teams General admin/data entry duties What do I need to be considered? We are looking for somebody with previous customer service, office or administration experience on this occasion Own reliable transport essential due to site location Friendly, confident team player willing to muck in with duties outside of your job description to achieve company goals/deadlines Fantastic communication skills you may be speaking with suppliers/customers at times and may have to describe products descriptively IT literate you will be using Microsoft packages and Sage. What do you get in a return? A secure, long term role which will turn permanent A varied, office based role working within a small, close-knit team The chance to work for a caring, rewarding company. Christmas Shut down and Christmas Bonus once permanent If you feel that this is the ideal role and you are genuinely looking for a full time Customer Service Administrator role then please press apply ASAP. Just respond to this advert with your CV and we will be in touch.

Commercial Relationship and Performance Manager Birmingham/Bristol/Edinburgh/Halifax 6 months contract Salary from 83,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. They are seeking a Commercial Relationship and Performance Manager to join the team on an initial 6 month contract with the potential to extend. You will be hybrid working being located at one of the above locations 2 days a week with the remainder of time working from home. This position is working Monday to Friday, 35 hours per week. Overview This is a relationship-led role focused on managing and strengthening business-critical consultancy and supplier engagements. The successful candidate will act as a trusted partner to internal stakeholders and external suppliers, building strong relationships, understanding business priorities and ensuring engagements deliver against agreed outcomes. You will oversee a portfolio of live consultancy engagements, facilitating regular engagement discussions, identifying risks and opportunities, and ensuring stakeholders and suppliers remain aligned on objectives, performance and delivery expectations. Success in this role will come from your ability to build trusted relationships, communicate effectively, influence stakeholders, challenge constructively and maintain oversight across multiple engagements simultaneously. This is less about procurement activity and more about relationship management, stakeholder engagement, commercial performance and delivery oversight. Key Responsibilities Build and maintain strong relationships with stakeholders, consultants and suppliers across a portfolio of live engagements. Act as a trusted point of contact, understanding stakeholder priorities and engagement objectives. Facilitate regular performance reviews and engagement discussions. Monitor consultancy engagements to ensure agreed deliverables and outcomes are achieved. Identify and manage risks, issues, dependencies and opportunities. Hold suppliers accountable for delivery and value. Influence decisions relating to extensions, scope changes and future demand. Maintain governance records, trackers and management information. Analyse performance trends and stakeholder feedback to identify improvement opportunities. Share best practice and support continuous improvement activities. Skills & Experience Essential Proven experience managing and developing business relationships across stakeholders, clients, suppliers or partner organisations. Experience overseeing multiple concurrent engagements, accounts or service relationships. Strong stakeholder engagement, influencing and relationship-building skills. Excellent communication skills and confidence working with senior stakeholders. Experience leading review meetings, governance forums or performance discussions. Ability to challenge constructively and drive actions through to completion. Strong organisation skills with the ability to manage competing priorities. Commercial awareness and experience working with contracts, SOWs or service agreements. Strong analytical and problem-solving skills. Desirable Experience in Account Management, Relationship Management, Customer Success, Supplier Relationship Management, Service Delivery Management or Vendor Management roles. Experience within Financial Services or another regulated environment. Exposure to consultancy engagements, professional services suppliers or managed service providers. Experience using contract, supplier or performance management systems. Knowledge of supplier governance, performance management or procurement processes. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.