You will work closely with Parish Councils, local communities, landowners, housing providers and Dorset Council to help rural communities explore and progress solutions to local housing need. This is a community facing, relationship based role that combines engagement, analysis and practical problem solving. You will manage your own caseload and play a key part in building trust, navigating sensitive issues, and helping partners move ideas towards delivery. Key responsibilities include: Promoting the Rural Housing Enabling service across Dorset Supporting communities to understand evidence of local housing need Identifying and helping to progress potential affordable housing sites Supporting early stages of scheme development through to handover You will not be expected to come with detailed technical knowledge of rural housing policy. Training, mentoring and technical support will be provided , including support from national and local Rural Housing Enabling networks.
Apr 29, 2026
Full time
You will work closely with Parish Councils, local communities, landowners, housing providers and Dorset Council to help rural communities explore and progress solutions to local housing need. This is a community facing, relationship based role that combines engagement, analysis and practical problem solving. You will manage your own caseload and play a key part in building trust, navigating sensitive issues, and helping partners move ideas towards delivery. Key responsibilities include: Promoting the Rural Housing Enabling service across Dorset Supporting communities to understand evidence of local housing need Identifying and helping to progress potential affordable housing sites Supporting early stages of scheme development through to handover You will not be expected to come with detailed technical knowledge of rural housing policy. Training, mentoring and technical support will be provided , including support from national and local Rural Housing Enabling networks.
A leading North West housing and property organisation is hiring a Compliance Officer to support the delivery of statutory compliance across key safety workstreams, ensuring programmes are completed, data is accurate, and assurance reporting is robust. You'll be the day-to-day operational point of contact, working with internal teams and specialist contractors to deliver safe, compliant homes and excellent customer outcomes. Client Details Our client is a values-led, customer-focused housing and property organisation with a strong reputation for doing the right thing, investing in people, and operating to high governance and safety standards. They manage a significant property portfolio across the North West and are committed to continuous improvement , service quality , and regulatory excellence . Description Support the management and evolution of the organisation's statutory compliance framework , ensuring alignment with best practice and legislation. Act as the main operational point of contact for compliance delivery-ensuring smooth, high-quality, value-for-money service. Manage day-to-day delivery of compliance servicing, inspections, and follow-up remedial works across: Gas , Asbestos , Legionella , Electrical , Fire Safety , Lifts , and associated M&E services Coordinate access for hard-to-reach properties, working with colleagues and contractors to deliver approved procedures. Maintain and improve compliance data management systems -ensuring records are accurate, complete, auditable and readily available. Collate performance data and produce draft monthly/quarterly/annual KPI reports by compliance stream. Keep current with compliance best practice/legislation and share key updates with relevant teams and stakeholders. Coordinate a programme of compliance audits (internal and external), collating findings and performance evidence for assurance reporting. Provide technical support/advice on regulatory requirements related to asset compliance. Support procurement activity: contractor/consultant selection and appointment in line with governance and financial procedures. Run contractor performance and contract management meetings-agenda/action tracking and documentation. Raise work orders/variations, ensure approvals are in place, and reconcile invoices against authorised orders. Work confidently within compliance IT systems/third-party portals and asset management software modules (e.g., servicing & inspection systems). Promote safe working and safeguarding culture-reporting hazards and supporting organisational obligations. Produce analysis in Excel (intermediate+) to support decisions and compliance assurance Profile NVQ Level 3 (or equivalent) and/or strong relevant experience in property compliance or asset safety. Compliance training/knowledge across some of: Fire Safety, Asbestos, Gas Safety, Electrical Safety (others desirable). Experience managing and/or supporting delivery of building services/maintenance contracts (including procurement exposure). Understanding of compliance requirements and Health & Safety legislation (CDM knowledge is advantageous). Strong admin discipline and confidence using MS Office and property/compliance databases/asset management systems. Confidence building relationships with contractors, auditors, regulators and internal stakeholders. Job Offer High-impact role protecting customers and ensuring safe, compliant homes Genuine development exposure across multiple compliance workstreams Strong stakeholder visibility and the chance to shape performance through data and assurance Supportive leadership and a values-driven culture focused on ownership and growth Competitive salary (DOE) + strong benefits package (details shared at application stage) Training and professional development support (role-dependent)
Apr 29, 2026
Contractor
A leading North West housing and property organisation is hiring a Compliance Officer to support the delivery of statutory compliance across key safety workstreams, ensuring programmes are completed, data is accurate, and assurance reporting is robust. You'll be the day-to-day operational point of contact, working with internal teams and specialist contractors to deliver safe, compliant homes and excellent customer outcomes. Client Details Our client is a values-led, customer-focused housing and property organisation with a strong reputation for doing the right thing, investing in people, and operating to high governance and safety standards. They manage a significant property portfolio across the North West and are committed to continuous improvement , service quality , and regulatory excellence . Description Support the management and evolution of the organisation's statutory compliance framework , ensuring alignment with best practice and legislation. Act as the main operational point of contact for compliance delivery-ensuring smooth, high-quality, value-for-money service. Manage day-to-day delivery of compliance servicing, inspections, and follow-up remedial works across: Gas , Asbestos , Legionella , Electrical , Fire Safety , Lifts , and associated M&E services Coordinate access for hard-to-reach properties, working with colleagues and contractors to deliver approved procedures. Maintain and improve compliance data management systems -ensuring records are accurate, complete, auditable and readily available. Collate performance data and produce draft monthly/quarterly/annual KPI reports by compliance stream. Keep current with compliance best practice/legislation and share key updates with relevant teams and stakeholders. Coordinate a programme of compliance audits (internal and external), collating findings and performance evidence for assurance reporting. Provide technical support/advice on regulatory requirements related to asset compliance. Support procurement activity: contractor/consultant selection and appointment in line with governance and financial procedures. Run contractor performance and contract management meetings-agenda/action tracking and documentation. Raise work orders/variations, ensure approvals are in place, and reconcile invoices against authorised orders. Work confidently within compliance IT systems/third-party portals and asset management software modules (e.g., servicing & inspection systems). Promote safe working and safeguarding culture-reporting hazards and supporting organisational obligations. Produce analysis in Excel (intermediate+) to support decisions and compliance assurance Profile NVQ Level 3 (or equivalent) and/or strong relevant experience in property compliance or asset safety. Compliance training/knowledge across some of: Fire Safety, Asbestos, Gas Safety, Electrical Safety (others desirable). Experience managing and/or supporting delivery of building services/maintenance contracts (including procurement exposure). Understanding of compliance requirements and Health & Safety legislation (CDM knowledge is advantageous). Strong admin discipline and confidence using MS Office and property/compliance databases/asset management systems. Confidence building relationships with contractors, auditors, regulators and internal stakeholders. Job Offer High-impact role protecting customers and ensuring safe, compliant homes Genuine development exposure across multiple compliance workstreams Strong stakeholder visibility and the chance to shape performance through data and assurance Supportive leadership and a values-driven culture focused on ownership and growth Competitive salary (DOE) + strong benefits package (details shared at application stage) Training and professional development support (role-dependent)
Private Sector Housing Officer - London Borough (3-Month Contract, Inside IR35) Location: London Contract: Initial 3 Months Rate: Competitive (Inside IR35) Sector: Local Authority An excellent opportunity has arisen for an experienced Private Sector Housing Officer to join a London Borough on an initial 3-month contract. This role sits within a busy and well-established Private Sector Housing team , offering the chance to contribute to improving housing standards, ensuring compliance, and delivering effective enforcement across the borough. Key Responsibilities: Carry out HHSRS inspections and property assessments Manage and process HMO licensing applications Undertake housing enforcement activity in line with current legislation Manage an independent caseload within a Local Authority setting Work collaboratively with internal departments and external stakeholders Essential Requirements: Strong experience working within Private Sector Housing in a Local Authority In-depth knowledge of the Housing Health and Safety Rating System (HHSRS) Experience with HMO Licensing Proven enforcement experience (essential) Ability to work autonomously and hit the ground running Additional Information: Immediate start available Competitive daily rate Potential for contract extension This is an ideal opportunity for candidates seeking a Private Sector Housing Officer job in London (Inside IR35) , particularly those with a background in HHSRS, HMO licensing, and housing enforcement . We also offer a referral scheme, with a 100 Amazon voucher available for successful recommendations. For more information, give me a call on (phone number removed) or email (url removed) .
Apr 29, 2026
Contractor
Private Sector Housing Officer - London Borough (3-Month Contract, Inside IR35) Location: London Contract: Initial 3 Months Rate: Competitive (Inside IR35) Sector: Local Authority An excellent opportunity has arisen for an experienced Private Sector Housing Officer to join a London Borough on an initial 3-month contract. This role sits within a busy and well-established Private Sector Housing team , offering the chance to contribute to improving housing standards, ensuring compliance, and delivering effective enforcement across the borough. Key Responsibilities: Carry out HHSRS inspections and property assessments Manage and process HMO licensing applications Undertake housing enforcement activity in line with current legislation Manage an independent caseload within a Local Authority setting Work collaboratively with internal departments and external stakeholders Essential Requirements: Strong experience working within Private Sector Housing in a Local Authority In-depth knowledge of the Housing Health and Safety Rating System (HHSRS) Experience with HMO Licensing Proven enforcement experience (essential) Ability to work autonomously and hit the ground running Additional Information: Immediate start available Competitive daily rate Potential for contract extension This is an ideal opportunity for candidates seeking a Private Sector Housing Officer job in London (Inside IR35) , particularly those with a background in HHSRS, HMO licensing, and housing enforcement . We also offer a referral scheme, with a 100 Amazon voucher available for successful recommendations. For more information, give me a call on (phone number removed) or email (url removed) .
Housing Officer (Devon) Location: South West Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the South West covering East Devon, Exeter, Mid Devon, Teignbridge, Torbay. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Apr 29, 2026
Full time
Housing Officer (Devon) Location: South West Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the South West covering East Devon, Exeter, Mid Devon, Teignbridge, Torbay. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
This South London Authority are looking for a Homelessness Prevention & Assessment Officer. Details of the role are: Must have three years statutory homelessness experience To apply for this role you must have: Relevant Housing and Homelessness experience. Be able to demonstrate comprehensive knowledge and understanding of Homelessness legislation and case law coupled with hands-on experience of preventing homelessness and making statutory decisions. Be eligible to work within the UK. We offer: An excellent referral scheme for each successfully placed referral Certified complimentary training 24 hour one on one specialist social work consultant based within your geographical area Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment - we offer twice weekly payroll too! For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.
Apr 29, 2026
Seasonal
This South London Authority are looking for a Homelessness Prevention & Assessment Officer. Details of the role are: Must have three years statutory homelessness experience To apply for this role you must have: Relevant Housing and Homelessness experience. Be able to demonstrate comprehensive knowledge and understanding of Homelessness legislation and case law coupled with hands-on experience of preventing homelessness and making statutory decisions. Be eligible to work within the UK. We offer: An excellent referral scheme for each successfully placed referral Certified complimentary training 24 hour one on one specialist social work consultant based within your geographical area Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment - we offer twice weekly payroll too! For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.
Role Summary: To contribute to Town & Country Housing s support strategy by providing a comprehensive range of information, guidance, and any onward referral to help people manage their money and prepare for changes in welfare benefit. Please note: We reserve the right to close this vacancy early if a suitable applicant is found. Location: Epsom, Surrey Salary: £33,216 per annum Hours : 35 hours per week Contract: Permanent Probation period: 6 months Notice period: 1 month Applications close: Monday 11 May 2026 Interview date: Tuesday 19 May 2026 For more information or to apply, please click 'apply now' .
Apr 29, 2026
Full time
Role Summary: To contribute to Town & Country Housing s support strategy by providing a comprehensive range of information, guidance, and any onward referral to help people manage their money and prepare for changes in welfare benefit. Please note: We reserve the right to close this vacancy early if a suitable applicant is found. Location: Epsom, Surrey Salary: £33,216 per annum Hours : 35 hours per week Contract: Permanent Probation period: 6 months Notice period: 1 month Applications close: Monday 11 May 2026 Interview date: Tuesday 19 May 2026 For more information or to apply, please click 'apply now' .
I am seeking a proactive and community-focused Housing Relations Officer to join a busy Customer Services team. You will act as a key link between the organisation, residents, and external stakeholders supporting engagement initiatives, strengthening partnerships, and ensuring residents have a strong voice in shaping services and communities. Key Responsibilities Act as a main point of contact for residents, community groups, and key stakeholders Build and maintain strong relationships with local organisations, partners, and elected representatives Support and promote resident involvement, including engagement activities, scrutiny, and co-regulation Provide guidance and support to community groups on governance, funding, and development opportunities Promote community initiatives and ensure residents are informed about key services and developments Deliver digital inclusion initiatives, supporting residents to overcome barriers to access Support the delivery of community programmes, including funding initiatives and neighbourhood plans Monitor and evaluate engagement activities, capturing data to measure impact and outcomes Ensure compliance with health & safety, equality, and regulatory requirements Attend occasional evening and weekend meetings where required About You Experience in community engagement, housing, or a similar customer-focused role Strong communication and relationship-building skills Experience working with residents, stakeholders, or community groups Ability to manage multiple priorities in a fast-paced environment Confident using IT systems and recording/reporting data A proactive and solutions-focused approach
Apr 29, 2026
Contractor
I am seeking a proactive and community-focused Housing Relations Officer to join a busy Customer Services team. You will act as a key link between the organisation, residents, and external stakeholders supporting engagement initiatives, strengthening partnerships, and ensuring residents have a strong voice in shaping services and communities. Key Responsibilities Act as a main point of contact for residents, community groups, and key stakeholders Build and maintain strong relationships with local organisations, partners, and elected representatives Support and promote resident involvement, including engagement activities, scrutiny, and co-regulation Provide guidance and support to community groups on governance, funding, and development opportunities Promote community initiatives and ensure residents are informed about key services and developments Deliver digital inclusion initiatives, supporting residents to overcome barriers to access Support the delivery of community programmes, including funding initiatives and neighbourhood plans Monitor and evaluate engagement activities, capturing data to measure impact and outcomes Ensure compliance with health & safety, equality, and regulatory requirements Attend occasional evening and weekend meetings where required About You Experience in community engagement, housing, or a similar customer-focused role Strong communication and relationship-building skills Experience working with residents, stakeholders, or community groups Ability to manage multiple priorities in a fast-paced environment Confident using IT systems and recording/reporting data A proactive and solutions-focused approach
Housing Support Worker / Resettlement Officer An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker This role is known internally as a Resettlement Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations JOB TYPE: Full-Time, Contract (until end March 2027) WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am - 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Resettlement Officer include: Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support Multi-Agency Working: Collaborating with housing teams, support services and external partners Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible Record Keeping: Maintaining accurate case records and documentation General Support Duties: Assisting with occasional reception or administrative responsibilities CANDIDATE REQUIREMENTS Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending Knowledge of housing legislation, tenancy rights and welfare benefits Strong communication skills, both written and verbal Ability to manage workload effectively and prioritise multiple tasks Experience building relationships with stakeholders, landlords and support agencies Empathetic, non-judgemental and person-centred approach Proactive and motivated with a focus on achieving positive outcomes Ability to work independently and as part of a team Good organisational and problem-solving skills BENEFITS 28 days' annual leave including Bank Holidays Contributory pension Health Plan This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14588 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Apr 29, 2026
Full time
Housing Support Worker / Resettlement Officer An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker This role is known internally as a Resettlement Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations JOB TYPE: Full-Time, Contract (until end March 2027) WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am - 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Resettlement Officer include: Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support Multi-Agency Working: Collaborating with housing teams, support services and external partners Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible Record Keeping: Maintaining accurate case records and documentation General Support Duties: Assisting with occasional reception or administrative responsibilities CANDIDATE REQUIREMENTS Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending Knowledge of housing legislation, tenancy rights and welfare benefits Strong communication skills, both written and verbal Ability to manage workload effectively and prioritise multiple tasks Experience building relationships with stakeholders, landlords and support agencies Empathetic, non-judgemental and person-centred approach Proactive and motivated with a focus on achieving positive outcomes Ability to work independently and as part of a team Good organisational and problem-solving skills BENEFITS 28 days' annual leave including Bank Holidays Contributory pension Health Plan This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14588 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Housing Officer x2 (Hampshire, Berkshire & Surrey) Location: South East Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for two Housing Officers covering the following patches in the South East: x1 - Bracknell Forest, Reading, Surrey Heath, Woking, Wokingham x1 - East Hampshire, Eastleigh, Fareham, Havant, Portsmouth, Test Valley, Waverley, Winchester What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Apr 29, 2026
Full time
Housing Officer x2 (Hampshire, Berkshire & Surrey) Location: South East Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for two Housing Officers covering the following patches in the South East: x1 - Bracknell Forest, Reading, Surrey Heath, Woking, Wokingham x1 - East Hampshire, Eastleigh, Fareham, Havant, Portsmouth, Test Valley, Waverley, Winchester What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Positive Employment is currently recruiting for a Housing Officer for our client a government organisation in Barnstaple, Devon. The successful post holder will provide timely high quality frontline housing related advice and assistance in order to maximise our customers' housing opportunities. Take action to prevent homelessness occurring, using the organisation agreed prevention policies. Investigate and make decisions in all aspects of homelessness applications. This role is a temporary contract initially for 3 months with the possibility to extend. This role is hybrid working with 2/3 days in the office per week. Duties and Responsibilities but not limited to: Attend to general service requests regarding advice and assistance. Assess the housing needs of our clients by office, telephone and home based interviews. Then provide advice to help them find acceptable solutions to their problems. Investigate service requests when clients present themselves as homeless or are threatened with homelessness. Use the organisation's agreed homelessness prevention policies to prevent homelessness. Administer and carry out the organisation's statutory obligations to people threatened with or are experiencing homelessness. Undertaking detailed interviews/enquiries to determine homeless applications and notifying applicants in accordance with the legislation, performance standards and Codes of Practice. Liaising with Temporary Accommodation Officers over the placement of homeless persons into temporary accommodation. Providing advice and financial assistance to help customers remain in their home, or assistance with obtaining accommodation privately. Personal Requirements: Educated to at least HND/first degree level in housing or equivalent by experience. Hold full membership of the Chartered Institute of Housing or other appropriate institution. Sufficient technical and legal knowledge across the functions of homelessness prevention and homelessness to operate effectively. This will include mental health, drugs and domestic violence awareness, and understanding of welfare benefits and housing law in relation to immigration and young people. Working Hours: 36hrs / Monday - Friday Pay: £28.00 per hr Please note this role is within the scope of IR35.
Apr 29, 2026
Seasonal
Positive Employment is currently recruiting for a Housing Officer for our client a government organisation in Barnstaple, Devon. The successful post holder will provide timely high quality frontline housing related advice and assistance in order to maximise our customers' housing opportunities. Take action to prevent homelessness occurring, using the organisation agreed prevention policies. Investigate and make decisions in all aspects of homelessness applications. This role is a temporary contract initially for 3 months with the possibility to extend. This role is hybrid working with 2/3 days in the office per week. Duties and Responsibilities but not limited to: Attend to general service requests regarding advice and assistance. Assess the housing needs of our clients by office, telephone and home based interviews. Then provide advice to help them find acceptable solutions to their problems. Investigate service requests when clients present themselves as homeless or are threatened with homelessness. Use the organisation's agreed homelessness prevention policies to prevent homelessness. Administer and carry out the organisation's statutory obligations to people threatened with or are experiencing homelessness. Undertaking detailed interviews/enquiries to determine homeless applications and notifying applicants in accordance with the legislation, performance standards and Codes of Practice. Liaising with Temporary Accommodation Officers over the placement of homeless persons into temporary accommodation. Providing advice and financial assistance to help customers remain in their home, or assistance with obtaining accommodation privately. Personal Requirements: Educated to at least HND/first degree level in housing or equivalent by experience. Hold full membership of the Chartered Institute of Housing or other appropriate institution. Sufficient technical and legal knowledge across the functions of homelessness prevention and homelessness to operate effectively. This will include mental health, drugs and domestic violence awareness, and understanding of welfare benefits and housing law in relation to immigration and young people. Working Hours: 36hrs / Monday - Friday Pay: £28.00 per hr Please note this role is within the scope of IR35.
ACCA, Finance Business Partner, CIMA, CHARTERED ACCOUNTANT, QUALIFIED ACCOUNTANT, GOVERNMENT ROLES, PUBLIC SEC Staff Officer Acc ountant- Department For Communities, Housing Finance Branch Location: Causeway Exchange, 1-7 Bedford Street, Belfast, BT2 7EG Hourly Rate: £24.04-£25.01 per hour (£41,272 annually) Contract: Temporary (12 months+) which will open the doors to putting yourself forward for the permanent external competitions coming up in the NICS with the help of your line manager and team Hours: 37 per week Monday-Friday Flexible start and finish times Working Pattern: Hybrid - 2 days in office / 3 days from home Flexibility: Flexi-time available Your new company The role of the Housing Finance Business Partner is to provide advice and support for the financial oversight of the NIHE as part of DfC's sponsorship responsibilities. This includes, but is not limited to, commissioning and reviewing financial returns, analysing budgets and expenditure, reviewing NIHE papers and business cases, preparing monthly management reporting, and drafting responses for briefings and Assembly information requests. Your new role The key duties and responsibilities of this post include but are not restricted to the following: • Provide in-year budget management and monitoring, including preparation of monthly reports for the HSG senior management team and input to the monthly Departmental Management Board Stewardship Report.• Prepare the HSG (NIHE) monthly Outturn Forecast Outturn return and HSG (NIHE) Monitoring Round returns.• Engage and work alongside budgeting & accounts colleagues, NIHE finance, Central Budgeting, and other stakeholders to ensure value for money in the use of DfC resource and capital budgets.• Business case review as part of the Five Case Model business case approach.• Review and appraisal, the NIHE Budget Submission.• Review and provide comments on information included by NIHE in board papers, monthly performance meeting papers etc.• Review and appraisal of NIHE Pay Remits.• Manage the NIHE monthly Cash Drawdown.• Review of NIHE consolatory payments, losses and write off cases.• Assist with external and internal audit queries, Assembly Questions, NIHE Accountability updates. and Freedom of Information requests as required.• Attending meetings and deputising as required.• Other ad hoc finance returns and duties.This list is not exhaustive. What you'll need to succeed The candidate must be a professionally qualified accountant and have at least one year's experience gained in the last five years, in a finance related environment, in one or more areas detailed below: a. financial planning and budgeting;b. financial accounting/auditing;c. forensic accounting/insolvency-related work;d. management accounting and cost analysis;e. investment finance;f. treasury management; and/org. development/implementation of financial systems." What you'll get in return Flexible working (2 office days per week)37 hours per week37 days annual leaveContract roles which will open the doors to putting yourself forward for the external competitions coming up in the NICS with the help of your line manager and team.Getting your foot in the door to the NICS.Opportunity to support a high-impact public sector organisationA supportive team environment within Housing Finance Branch What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Apr 29, 2026
Seasonal
ACCA, Finance Business Partner, CIMA, CHARTERED ACCOUNTANT, QUALIFIED ACCOUNTANT, GOVERNMENT ROLES, PUBLIC SEC Staff Officer Acc ountant- Department For Communities, Housing Finance Branch Location: Causeway Exchange, 1-7 Bedford Street, Belfast, BT2 7EG Hourly Rate: £24.04-£25.01 per hour (£41,272 annually) Contract: Temporary (12 months+) which will open the doors to putting yourself forward for the permanent external competitions coming up in the NICS with the help of your line manager and team Hours: 37 per week Monday-Friday Flexible start and finish times Working Pattern: Hybrid - 2 days in office / 3 days from home Flexibility: Flexi-time available Your new company The role of the Housing Finance Business Partner is to provide advice and support for the financial oversight of the NIHE as part of DfC's sponsorship responsibilities. This includes, but is not limited to, commissioning and reviewing financial returns, analysing budgets and expenditure, reviewing NIHE papers and business cases, preparing monthly management reporting, and drafting responses for briefings and Assembly information requests. Your new role The key duties and responsibilities of this post include but are not restricted to the following: • Provide in-year budget management and monitoring, including preparation of monthly reports for the HSG senior management team and input to the monthly Departmental Management Board Stewardship Report.• Prepare the HSG (NIHE) monthly Outturn Forecast Outturn return and HSG (NIHE) Monitoring Round returns.• Engage and work alongside budgeting & accounts colleagues, NIHE finance, Central Budgeting, and other stakeholders to ensure value for money in the use of DfC resource and capital budgets.• Business case review as part of the Five Case Model business case approach.• Review and appraisal, the NIHE Budget Submission.• Review and provide comments on information included by NIHE in board papers, monthly performance meeting papers etc.• Review and appraisal of NIHE Pay Remits.• Manage the NIHE monthly Cash Drawdown.• Review of NIHE consolatory payments, losses and write off cases.• Assist with external and internal audit queries, Assembly Questions, NIHE Accountability updates. and Freedom of Information requests as required.• Attending meetings and deputising as required.• Other ad hoc finance returns and duties.This list is not exhaustive. What you'll need to succeed The candidate must be a professionally qualified accountant and have at least one year's experience gained in the last five years, in a finance related environment, in one or more areas detailed below: a. financial planning and budgeting;b. financial accounting/auditing;c. forensic accounting/insolvency-related work;d. management accounting and cost analysis;e. investment finance;f. treasury management; and/org. development/implementation of financial systems." What you'll get in return Flexible working (2 office days per week)37 hours per week37 days annual leaveContract roles which will open the doors to putting yourself forward for the external competitions coming up in the NICS with the help of your line manager and team.Getting your foot in the door to the NICS.Opportunity to support a high-impact public sector organisationA supportive team environment within Housing Finance Branch What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Role Overview We are seeking a motivated and proactive Housing Officer to manage a portfolio of residential properties across the Bradford area . This role involves working with a mix of social housing and private tenants, ensuring properties are well maintained, tenancies are effectively managed, and residents receive a high standard of service. The successful candidate will be organised, approachable, and capable of managing a varied workload while ensuring compliance with housing regulations and internal procedures. Key Responsibilities Manage a portfolio of residential properties within the Bradford area Act as the main point of contact for tenants, handling enquiries and tenancy-related matters Conduct regular property inspections to ensure homes meet required standards Manage tenancy agreements, including renewals and terminations Respond to and resolve tenant issues promptly and professionally Coordinate with contractors to arrange maintenance and repairs Ensure compliance with housing legislation and health & safety requirements Monitor rent accounts and assist with arrears management where necessary Maintain accurate records and produce reports as required Build and maintain positive relationships with tenants and stakeholders Support the wider team in delivering an efficient housing management service Requirements Previous experience in housing, property management, or a similar role Knowledge of social housing and/or private sector tenancies Strong organisational and time management skills Excellent communication and interpersonal abilities Ability to manage a varied workload and prioritise effectively A proactive, problem-solving approach Professional and customer-focused mindset Full UK driving licence and access to your own vehicle (petrol allowance provided)
Apr 29, 2026
Full time
Role Overview We are seeking a motivated and proactive Housing Officer to manage a portfolio of residential properties across the Bradford area . This role involves working with a mix of social housing and private tenants, ensuring properties are well maintained, tenancies are effectively managed, and residents receive a high standard of service. The successful candidate will be organised, approachable, and capable of managing a varied workload while ensuring compliance with housing regulations and internal procedures. Key Responsibilities Manage a portfolio of residential properties within the Bradford area Act as the main point of contact for tenants, handling enquiries and tenancy-related matters Conduct regular property inspections to ensure homes meet required standards Manage tenancy agreements, including renewals and terminations Respond to and resolve tenant issues promptly and professionally Coordinate with contractors to arrange maintenance and repairs Ensure compliance with housing legislation and health & safety requirements Monitor rent accounts and assist with arrears management where necessary Maintain accurate records and produce reports as required Build and maintain positive relationships with tenants and stakeholders Support the wider team in delivering an efficient housing management service Requirements Previous experience in housing, property management, or a similar role Knowledge of social housing and/or private sector tenancies Strong organisational and time management skills Excellent communication and interpersonal abilities Ability to manage a varied workload and prioritise effectively A proactive, problem-solving approach Professional and customer-focused mindset Full UK driving licence and access to your own vehicle (petrol allowance provided)
Salary: £35,809 to £41,593 per annum Location: Birmingham, Lombard House - hybrid working arrangement Hours: 36 hours per week Contract Type: Secondment/fixed term contract - 12 months We're looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties in the North region. You'll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business. If this sounds like an opportunity for you then take a look at the full role profile for more information here Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here or please visit our website for full information. Closing Date: Sunday 10th May 2026 at midnight Applicants must have the ability to travel across regions as required. This is a hybrid role with a base location at our office in Birmingham. Candidates will be expected to work from the office, as well as the ability to travel across the local region as and when required. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.
Apr 29, 2026
Full time
Salary: £35,809 to £41,593 per annum Location: Birmingham, Lombard House - hybrid working arrangement Hours: 36 hours per week Contract Type: Secondment/fixed term contract - 12 months We're looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties in the North region. You'll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business. If this sounds like an opportunity for you then take a look at the full role profile for more information here Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here or please visit our website for full information. Closing Date: Sunday 10th May 2026 at midnight Applicants must have the ability to travel across regions as required. This is a hybrid role with a base location at our office in Birmingham. Candidates will be expected to work from the office, as well as the ability to travel across the local region as and when required. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.
We're recruiting an experienced Tenancy Sustainment Officer to join a busy local authority housing service, supporting vulnerable residents to maintain their tenancies and prevent homelessness. This is a frontline, resident-focused role working with individuals and households at risk of tenancy failure. The successful candidate will deliver tailored support, working in partnership with internal teams and external agencies to improve outcomes, promote independence and reduce repeat homelessness. The Role - Provide intensive tenancy sustainment support to residents at risk of losing their homes, including those with complex needs. - Work proactively with individuals and households to prevent homelessness and reduce repeat presentations. - Carry out detailed needs and risk assessments, developing personalised support plans to sustain tenancies. - Support residents with budgeting, welfare benefits, Universal Credit and managing rent accounts to reduce arrears. - Work closely with Housing Options, Temporary Accommodation and Housing Management teams to coordinate support. - Assist residents in accessing external services including mental health support, substance misuse services, social care and employment support. - Manage a caseload of complex cases, ensuring accurate record keeping and regular reviews of progress. - Support residents transitioning from temporary accommodation or rough sleeping into settled housing. - Work with landlords and housing providers to resolve tenancy issues and prevent evictions. - Identify safeguarding concerns and make appropriate referrals in line with statutory responsibilities. - Attend multi-agency meetings and case conferences to support coordinated service delivery. - Ensure all work is carried out in line with relevant housing legislation and homelessness duties. - Contribute to service improvement by identifying trends, challenges and opportunities to enhance outcomes. Key Requirements - Experience working in a tenancy sustainment, homelessness, housing support or similar role within a local authority or housing association. - Strong understanding of homelessness legislation and the challenges faced by vulnerable residents. - Experience supporting individuals with complex needs including mental health, substance misuse or offending history. - Knowledge of welfare benefits, Universal Credit and income maximisation. - Ability to manage a varied caseload and prioritise effectively in a fast-paced environment. - Strong communication and interpersonal skills, with the ability to build trust and engage residents. - Experience working in partnership with external agencies and multi-disciplinary teams. - Good understanding of safeguarding responsibilities and risk management. - Strong IT skills and experience using housing or case management systems. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Tenancy Sustainment Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 29, 2026
Contractor
We're recruiting an experienced Tenancy Sustainment Officer to join a busy local authority housing service, supporting vulnerable residents to maintain their tenancies and prevent homelessness. This is a frontline, resident-focused role working with individuals and households at risk of tenancy failure. The successful candidate will deliver tailored support, working in partnership with internal teams and external agencies to improve outcomes, promote independence and reduce repeat homelessness. The Role - Provide intensive tenancy sustainment support to residents at risk of losing their homes, including those with complex needs. - Work proactively with individuals and households to prevent homelessness and reduce repeat presentations. - Carry out detailed needs and risk assessments, developing personalised support plans to sustain tenancies. - Support residents with budgeting, welfare benefits, Universal Credit and managing rent accounts to reduce arrears. - Work closely with Housing Options, Temporary Accommodation and Housing Management teams to coordinate support. - Assist residents in accessing external services including mental health support, substance misuse services, social care and employment support. - Manage a caseload of complex cases, ensuring accurate record keeping and regular reviews of progress. - Support residents transitioning from temporary accommodation or rough sleeping into settled housing. - Work with landlords and housing providers to resolve tenancy issues and prevent evictions. - Identify safeguarding concerns and make appropriate referrals in line with statutory responsibilities. - Attend multi-agency meetings and case conferences to support coordinated service delivery. - Ensure all work is carried out in line with relevant housing legislation and homelessness duties. - Contribute to service improvement by identifying trends, challenges and opportunities to enhance outcomes. Key Requirements - Experience working in a tenancy sustainment, homelessness, housing support or similar role within a local authority or housing association. - Strong understanding of homelessness legislation and the challenges faced by vulnerable residents. - Experience supporting individuals with complex needs including mental health, substance misuse or offending history. - Knowledge of welfare benefits, Universal Credit and income maximisation. - Ability to manage a varied caseload and prioritise effectively in a fast-paced environment. - Strong communication and interpersonal skills, with the ability to build trust and engage residents. - Experience working in partnership with external agencies and multi-disciplinary teams. - Good understanding of safeguarding responsibilities and risk management. - Strong IT skills and experience using housing or case management systems. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Tenancy Sustainment Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
ASB Officer Hourly Rate: 20.67 PAYE Location: Hybrid working (N5) Job Type: 2x Temporary positions full time (2 months with potential extension) We are seeking 2x ASB Officers to join a large Housing Association based in N2. Day-to-day of the role: Oversee and enhance strategies to manage and prevent anti-social behaviour (ASB) and fraud within tenancies. Conduct regular reviews and audits to ensure compliance with housing regulations and standards. Investigation and Resolution: Respond to reports of anti-social behaviour promptly and effectively. Collaborate with internal housing and environmental health teams, as well as law enforcement, to find suitable solutions for each case. Evidence Gathering: Manage a caseload, collect evidence, and maintain detailed records. Conduct surveillance and install surveillance equipment when necessary. Community Engagement: Build relationships within communities through routine work and targeted engagement. Work collaboratively to address individual problems and create safer, more cohesive neighbourhoods. Support for Victims and Witnesses: Provide intensive support to victims and witnesses. Attend court proceedings on behalf of the council when required. Required Skills & Qualifications: Proven experience in an ASB role within the housing sector. Strong legal knowledge related to ASB and housing, with the capability to manage legal actions if necessary. Strong organisational and communication skills, capable of handling multiple tasks simultaneously. Basic DBS required To apply for this ASB Officer position, please submit your CV detailing your relevant experience.
Apr 29, 2026
Seasonal
ASB Officer Hourly Rate: 20.67 PAYE Location: Hybrid working (N5) Job Type: 2x Temporary positions full time (2 months with potential extension) We are seeking 2x ASB Officers to join a large Housing Association based in N2. Day-to-day of the role: Oversee and enhance strategies to manage and prevent anti-social behaviour (ASB) and fraud within tenancies. Conduct regular reviews and audits to ensure compliance with housing regulations and standards. Investigation and Resolution: Respond to reports of anti-social behaviour promptly and effectively. Collaborate with internal housing and environmental health teams, as well as law enforcement, to find suitable solutions for each case. Evidence Gathering: Manage a caseload, collect evidence, and maintain detailed records. Conduct surveillance and install surveillance equipment when necessary. Community Engagement: Build relationships within communities through routine work and targeted engagement. Work collaboratively to address individual problems and create safer, more cohesive neighbourhoods. Support for Victims and Witnesses: Provide intensive support to victims and witnesses. Attend court proceedings on behalf of the council when required. Required Skills & Qualifications: Proven experience in an ASB role within the housing sector. Strong legal knowledge related to ASB and housing, with the capability to manage legal actions if necessary. Strong organisational and communication skills, capable of handling multiple tasks simultaneously. Basic DBS required To apply for this ASB Officer position, please submit your CV detailing your relevant experience.
Job Title: Income Officer Location: London Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in London is seeking an Income Officer to support the effective management and collection of rental income across its housing portfolio. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting. About the Role You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and payments, you will manage arrears cases, provide financial guidance, and work closely with internal teams and external agencies. Key Responsibilities Managing a caseload of rent accounts and monitoring arrears Contacting tenants to recover outstanding rent and agree repayment plans Supporting tenants with budgeting and signposting to financial support services Taking appropriate action on arrears cases, including escalation where required Preparing documentation for legal action, including court proceedings Liaising with housing officers, support services, and external agencies Maintaining accurate records and ensuring compliance with policies and procedures Contributing to income maximisation and tenancy sustainment strategies About You The council is looking to hear from candidates who have: Experience in income recovery, rent arrears, or housing finance Knowledge of housing legislation and arrears recovery processes Strong negotiation and communication skills A firm but fair approach to managing sensitive financial situations Experience working within a Local Authority or social housing environment (desirable) Ability to work both independently and collaboratively Apply If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in London , we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.
Apr 29, 2026
Contractor
Job Title: Income Officer Location: London Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in London is seeking an Income Officer to support the effective management and collection of rental income across its housing portfolio. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting. About the Role You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and payments, you will manage arrears cases, provide financial guidance, and work closely with internal teams and external agencies. Key Responsibilities Managing a caseload of rent accounts and monitoring arrears Contacting tenants to recover outstanding rent and agree repayment plans Supporting tenants with budgeting and signposting to financial support services Taking appropriate action on arrears cases, including escalation where required Preparing documentation for legal action, including court proceedings Liaising with housing officers, support services, and external agencies Maintaining accurate records and ensuring compliance with policies and procedures Contributing to income maximisation and tenancy sustainment strategies About You The council is looking to hear from candidates who have: Experience in income recovery, rent arrears, or housing finance Knowledge of housing legislation and arrears recovery processes Strong negotiation and communication skills A firm but fair approach to managing sensitive financial situations Experience working within a Local Authority or social housing environment (desirable) Ability to work both independently and collaboratively Apply If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in London , we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.
Role Overview We are seeking a motivated and proactive Housing Officer to manage a portfolio of residential properties in the Barnsley area. The role involves working with a mix of social housing and private tenants, ensuring properties are well maintained, tenancies are effectively managed, and residents receive a high standard of service. The successful candidate will be organised, approachable, and able to handle a varied workload while maintaining compliance with relevant housing regulations and company procedures. Key Responsibilities Manage a portfolio of residential properties within the Barnsley area Act as the main point of contact for tenants, dealing with enquiries and tenancy matters Conduct property inspections to ensure homes are maintained to the required standard Manage tenancy agreements, renewals, and terminations Respond to and resolve tenant issues promptly and professionally Work closely with contractors to arrange maintenance and repairs Ensure compliance with housing legislation and health & safety requirements Monitor rent accounts and support with arrears management where required Maintain accurate records and produce reports as needed Build positive relationships with tenants and stakeholders Support the wider team in delivering an efficient housing management service Requirements Experience working within housing, property management, or a similar role Knowledge of social housing and/or private sector tenancies Strong organisational and time management skills Excellent communication and interpersonal skills Ability to manage a varied workload and prioritise effectively Problem-solving mindset with the ability to think on your feet Professional and customer-focused approach Full UK driving licence and access to own vehicle (petrol allowance provided)
Apr 29, 2026
Full time
Role Overview We are seeking a motivated and proactive Housing Officer to manage a portfolio of residential properties in the Barnsley area. The role involves working with a mix of social housing and private tenants, ensuring properties are well maintained, tenancies are effectively managed, and residents receive a high standard of service. The successful candidate will be organised, approachable, and able to handle a varied workload while maintaining compliance with relevant housing regulations and company procedures. Key Responsibilities Manage a portfolio of residential properties within the Barnsley area Act as the main point of contact for tenants, dealing with enquiries and tenancy matters Conduct property inspections to ensure homes are maintained to the required standard Manage tenancy agreements, renewals, and terminations Respond to and resolve tenant issues promptly and professionally Work closely with contractors to arrange maintenance and repairs Ensure compliance with housing legislation and health & safety requirements Monitor rent accounts and support with arrears management where required Maintain accurate records and produce reports as needed Build positive relationships with tenants and stakeholders Support the wider team in delivering an efficient housing management service Requirements Experience working within housing, property management, or a similar role Knowledge of social housing and/or private sector tenancies Strong organisational and time management skills Excellent communication and interpersonal skills Ability to manage a varied workload and prioritise effectively Problem-solving mindset with the ability to think on your feet Professional and customer-focused approach Full UK driving licence and access to own vehicle (petrol allowance provided)
New Appointments Group
Gloucester, Gloucestershire
Housing Officer - covering the Gloucestershire area 28,000 - 32,000pa + Excellent Benefits Package Full-Time Permanent We are currently seeking a dedicated and proactive Housing Officer to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. This exciting opportunity is for someone who is ideally based to be able to cover the area of Gloucestershire and offers a fully remote working model that requires you to be out in the field on a daily basis within the Gloucestershire area. You will have the autonomy to plan your own schedule of calls and visits and manage your own day-to-day responsibilities, with regular community visits to support and manage service users. About the Role As a Housing Officer, you will be responsible for managing a portfolio of up to 250 service users living within their large sites. Once you join, you will be assigned your caseload and will take ownership of delivering direct support and property management. This includes carrying out property inspections, resolving tenancy issues, liaising with external agencies, and ensuring compliance with housing standards. This is an ideal role for someone who is self-motivated, organised, and passionate about supporting others in a community setting. Key Responsibilities Deliver high-quality housing management and tenancy support to a defined group of service users Conduct property visits and ensure housing standards are maintained Resolve tenancy issues, including complaints, breaches, or anti-social behaviour Liaise with local authorities, support agencies, and landlords Maintain accurate records and reporting in line with company procedures Work independently to manage your diary, appointments, and caseload effectively What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) The successful applicant will be subject to enhanced DBS checks This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Apr 29, 2026
Full time
Housing Officer - covering the Gloucestershire area 28,000 - 32,000pa + Excellent Benefits Package Full-Time Permanent We are currently seeking a dedicated and proactive Housing Officer to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. This exciting opportunity is for someone who is ideally based to be able to cover the area of Gloucestershire and offers a fully remote working model that requires you to be out in the field on a daily basis within the Gloucestershire area. You will have the autonomy to plan your own schedule of calls and visits and manage your own day-to-day responsibilities, with regular community visits to support and manage service users. About the Role As a Housing Officer, you will be responsible for managing a portfolio of up to 250 service users living within their large sites. Once you join, you will be assigned your caseload and will take ownership of delivering direct support and property management. This includes carrying out property inspections, resolving tenancy issues, liaising with external agencies, and ensuring compliance with housing standards. This is an ideal role for someone who is self-motivated, organised, and passionate about supporting others in a community setting. Key Responsibilities Deliver high-quality housing management and tenancy support to a defined group of service users Conduct property visits and ensure housing standards are maintained Resolve tenancy issues, including complaints, breaches, or anti-social behaviour Liaise with local authorities, support agencies, and landlords Maintain accurate records and reporting in line with company procedures Work independently to manage your diary, appointments, and caseload effectively What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) The successful applicant will be subject to enhanced DBS checks This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Carrington West are assisting their local authority client based in the South East in their search for a Principal Planning Officer to join their Development Management team. This will be an i nitial 6-month contract with possible scope to extend. We are looking for an experienced Planning professional with recent local authority experience and the ability to hit the ground running. We are looking for a candidate to deal with a range of major applications, including both major housing and non-housing applications with a focus on rural developments. Our client is willing to offer a flexible working situation, with an expectation of on-site and office presence once a week or fortnightly. If this post is of interest, please do get in touch at your earliest convenience to discuss. It would be beneficial to have a relevant degree or equivalent qualification in town planning and be a member of the Royal Town Planning Institute (RTPI) Carrington West Pay Rate - £55 to £60per/hour (Dependant on the experience) Job Ref - 65647 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Apr 29, 2026
Contractor
Carrington West are assisting their local authority client based in the South East in their search for a Principal Planning Officer to join their Development Management team. This will be an i nitial 6-month contract with possible scope to extend. We are looking for an experienced Planning professional with recent local authority experience and the ability to hit the ground running. We are looking for a candidate to deal with a range of major applications, including both major housing and non-housing applications with a focus on rural developments. Our client is willing to offer a flexible working situation, with an expectation of on-site and office presence once a week or fortnightly. If this post is of interest, please do get in touch at your earliest convenience to discuss. It would be beneficial to have a relevant degree or equivalent qualification in town planning and be a member of the Royal Town Planning Institute (RTPI) Carrington West Pay Rate - £55 to £60per/hour (Dependant on the experience) Job Ref - 65647 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Job Title: Income Officer Location: North West England Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in the North West of England is seeking an Income Officer to support the effective management and collection of rental income across its housing portfolio. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting. About the Role You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and payments, you will manage arrears cases, provide financial guidance, and work closely with internal teams and external agencies. Key Responsibilities Managing a caseload of rent accounts and monitoring arrears Contacting tenants to recover outstanding rent and agree repayment plans Supporting tenants with budgeting and signposting to financial support services Taking appropriate action on arrears cases, including escalation where required Preparing documentation for legal action, including court proceedings Liaising with housing officers, support services, and external agencies Maintaining accurate records and ensuring compliance with policies and procedures Contributing to income maximisation and tenancy sustainment strategies About You The council is looking to hear from candidates who have: Experience in income recovery, rent arrears, or housing finance Knowledge of housing legislation and arrears recovery processes Strong negotiation and communication skills A firm but fair approach to managing sensitive financial situations Experience working within a Local Authority or social housing environment (desirable) Ability to work both independently and collaboratively Apply If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in the North West of England , we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.
Apr 29, 2026
Contractor
Job Title: Income Officer Location: North West England Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in the North West of England is seeking an Income Officer to support the effective management and collection of rental income across its housing portfolio. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting. About the Role You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and payments, you will manage arrears cases, provide financial guidance, and work closely with internal teams and external agencies. Key Responsibilities Managing a caseload of rent accounts and monitoring arrears Contacting tenants to recover outstanding rent and agree repayment plans Supporting tenants with budgeting and signposting to financial support services Taking appropriate action on arrears cases, including escalation where required Preparing documentation for legal action, including court proceedings Liaising with housing officers, support services, and external agencies Maintaining accurate records and ensuring compliance with policies and procedures Contributing to income maximisation and tenancy sustainment strategies About You The council is looking to hear from candidates who have: Experience in income recovery, rent arrears, or housing finance Knowledge of housing legislation and arrears recovery processes Strong negotiation and communication skills A firm but fair approach to managing sensitive financial situations Experience working within a Local Authority or social housing environment (desirable) Ability to work both independently and collaboratively Apply If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in the North West of England , we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.
