100 jobs found

ROLE TITLE Helpline Advisor Reports to: Helpline Supervisor LOCATION Rotherham ROLE PURPOSE To have a customer-led' approach and support project/regulatory KPI's to ensure that all customer contacts are responded to in a positive and professional manner, in line with Client SLA's. To effectively record and distribute information relating to accidents and incidents and provide updates as required. To respond and reactively react to requests and process work in line with SLA's. ACCOUNTABILITIES As a key member of the client helpline, you will be responsible for delivering a best service that ensures customer and colleague requests are delivered and supports the delivery of agreed KPI's. The scope of this role includes, but is not limited to, the duties described below: Responsible to the General Manager for the provision of administrative support and the investigation into customer enquiries. Prompt and accurate process of incidents ensuring that circulation SLA's are met. Manages own workload and operates effectively and energetically as part of the wider team, contributing to the efficient resolution of all contacts whilst maintaining high levels of service to internal and external customers. Responsibilities Answer inbound telephone contacts promptly and professionally, delivering excellent customer service. Building rapport with clients and colleagues and promoting a professional image at all times in support of the companies and departmental values. Take personal ownership of queries and follow through to completion, including ensuring that the customer is satisfied with the outcome. Respond to customer emails Accurate and thorough recording of information on company IT systems. To ensure that you develop your capabilities through continual learning. To carry out additional/new duties to meet the needs of the business. Produce escalation alerts to a high and accurate standard ensuring key individuals within the business are kept informed. Follow agreed procedures, ensuring that standards are maintained. Act responsibly and respectfully. To make outbound calls to customers in order to request feedback on service delivery. To demonstrate a flexible approach and be adaptable to business needs. To understand your role and the role of others. To produce and deliver accurate data to the organisation. To respect and comply with the companies confidentiality policy. Provision of safe dig drawings in line with contractual requirements Monitoring of the central mailboxes including voice mail and email. Be comfortable in supporting the team's lone worker process during unsociable hours. PERSONAL QUALITIES AND EXPERIENCE Essential: Proven experience of working within a customer driven environment Ability to work to tight deadlines. Team player with ability to influence and negotiate Displays a confident and professional telephone manner IT literate. To embrace change and assist others. Excellent communication, written and interpersonal skills To promote and display a positive attitude. Desirable: A full driving license. A relevant customer service qualification e.g. ICS award, NVQ or similar. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: 35,000 - 45,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team Provide excellent customer service by communicating effectively and professionally with our partners Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching Coach Team Leaders to take ownership of partner queries to deliver world class service Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.

About Us Smart Payment Technologies delivers innovative, secure, and tailored payment solutions to businesses across the UK. By leveraging the latest advancements in payment and security technologies, we help organisations adapt and thrive in a fast-changing digital landscape. Our IT team supports a hybrid Microsoft-based infrastructure across multiple UK offices, ensuring the reliability, security, and performance of business-critical payment platforms. About the Role We re seeking a proactive Junior IT Support Engineer to act as the first point of contact for IT support across the business. You ll handle helpdesk queries, support users across UK offices, and assist with system maintenance , while developing towards 2nd Line responsibilities. Key Responsibilities Manage and resolve IT support tickets (desktop & remote support) Administer users in Active Directory and Microsoft 365 Build and deploy laptops/desktops Assist with patching, updates, and security tasks Support VPN access and endpoint security alerts Maintain IT asset records and documentation Assist with IT projects and compliance activities Skills & Experience Essential: Windows 10/11 troubleshooting Active Directory / Microsoft 365 admin Basic networking (DNS, DHCP, VPN) Experience with ticketing systems Strong problem-solving skills Desirable: 1st Line support experience Intune, PDQ Deploy or similar tools Basic PowerShell Awareness of security/compliance standards Understanding of regulated environments (PCI DSS, Cyber Essentials, ISO 27001). Additional Info Based in Coalville with occasional UK travel Some out-of-hours work required DBS and credit check required (completed by the company) Must hold a valid passport

About the Role Business Development Manager The Role As a Business Development Manager at Panda, you ll play a key role in driving new customer growth across your territory. This is a field-based sales role focused on prospecting, building pipeline, winning new business and developing the accounts you bring on board. You ll be out in the market speaking directly with businesses, identifying opportunities, presenting Panda s waste and recycling solutions, and closing deals that support long-term customer partnerships. With a structured training programme, clear targets and strong commission potential, this is a great opportunity for someone who enjoys a results-driven sales environment. This Business Development Manager role would suit a confident, resilient and commercially minded salesperson who is motivated by targets, commission and career progression. What You ll Be Doing Proactively generate new business through door-to-door B2B canvassing within your territory Build and manage a strong pipeline of prospective customers Book and attend appointments with key decision-makers to present Panda s services Clearly explain the features, advantages and benefits of Panda s waste and recycling solutions Manage inbound enquiries assigned to you and convert opportunities effectively Upsell and cross-sell additional services, including shredding, hazardous waste and national solutions Pre-qualify opportunities to ensure strong business fit and successful credit approval Complete client site risk assessments and site audits accurately Support the smooth onboarding and implementation of new customer services Maintain accurate and timely CRM updates in line with sales reporting standards Monitor competitor activity and market trends across your territory Attend regional networking events to promote Panda and generate new opportunities Complete weekly KPI reporting and attend regular sales meetings Work closely with Sales Admin, Service and Operations teams to ensure a positive customer experience Manage your diary effectively and respond to helpdesk queries within agreed SLAs About You You ll be a tenacious and positive sales professional who enjoys hunting for new business and creating opportunities from the ground up. You ll be comfortable working independently in the field, while also contributing to a wider sales team. You ll bring energy, resilience and a competitive mindset, with the confidence to approach new customers, ask the right questions and close deals. What We re Looking For Proven success in B2B sales, ideally selling service contracts Confidence with door-to-door canvassing and appointment booking Experience in telemarketing, outbound prospecting or lead generation A strong track record of working to targets and KPIs Motivation to earn commission and grow your sales career Strong organisation, communication and diary management skills Confident user of MS Outlook, Word and Excel Waste industry experience would be advantageous, but is not essential Full UK driving licence Why Join Panda? This is a great opportunity for an ambitious Business Development Manager who wants to join a growing business with strong customer relationships, genuine progression opportunities and the chance to directly influence commercial growth. At Panda, you ll be joining a business focused on sustainability, service and long-term partnerships, with the support and structure to help high performers succeed. About Us We are Panda. We value waste. We re in the business of waste management but that doesn t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do . We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other s wellbeing, encourage development, and support growth because we know we re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do . From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity . Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)

Client Response Team Operator Location: Haydock Salary: £27,500 per annum Our client, Facilities Management (FM) service provider, is seeking a proactive and customer-focused Client Response Team Operator. Working across multiple contracts including retail, fast food, nurseries, energy providers, and MOD sites, they deliver both reactive and planned engineering services nationwide. This is a fantastic opportunity to join a well-established FM business. The Role As a Client Response Team Operator, you ll be the first point of contact for incoming maintenance and repair requests, ensuring a fast and effective response for a range of clients across the UK. You ll coordinate engineers, manage workloads, and maintain excellent communication to deliver high-quality service around the clock. Key Responsibilities Act as the first point of contact for clients, logging and managing maintenance queries. Use the in-house CAFM system to schedule engineers and contractors efficiently. Monitor and report on open jobs, ensuring all works meet contractual KPIs and SLAs. Build and maintain strong internal and external relationships. Follow up with clients to ensure satisfaction and continuous improvement. Represent the company professionally at all times and uphold its reputation for quality service. Skills & Experience Confident communicator with strong customer service and relationship-building skills. Excellent multitasking and organisational abilities with attention to detail. Experience in a helpdesk, call handling, or FM service coordination role is highly desirable. Good IT skills, including Microsoft Office and CAFM systems. Knowledge of SLA/KPI management and compliance procedures is an advantage. Calm under pressure, proactive in solving problems, and able to work independently. An understanding of engineering or building maintenance services would be beneficial. What s in It for You Opportunity to work with a respected FM provider with diverse, nationwide contracts. A supportive, fast-paced environment where your input makes a real difference. Long-term career prospects within a growing business that values its people.

About the Role Service Administrator About the Role As a Service Administrator at Panda, you ll support the operational team with a wide range of administrative, customer service and coordination activity. This is a busy, hands-on role where accuracy, communication and follow-up really matter. You ll help keep systems up to date, support customers and drivers, resolve queries, track service issues and make sure key operational information is recorded correctly. The Service Administrator role would suit someone with customer service or administration experience who enjoys working in a fast-paced operational environment, keeping things organised and helping customers receive a reliable service. What You ll Be Doing Acting as a key point of contact between customers, drivers and operational teams. Keeping systems updated with accurate and timely information. Building and maintaining strong, positive relationships with customers. Managing and coordinating day-to-day administrative activity within the department. Investigating and resolving invoice queries. Investigating credit requests where required. Ensuring all data input is accurate and completed in a timely manner. Completing end-of-week checks ahead of the monthly invoice run. Resolving missed collections promptly and efficiently. Contacting missed customers to explain the reason for the missed collection and confirm their rescheduled collection day. Making sure all IT systems are used effectively and information is recorded correctly. Recording gains and losses on the depot progress spreadsheet. Managing emails effectively, ensuring they are dealt with and filed away in a timely manner. Keeping helpdesks clear or in progress by the end of each day. Updating reception with relevant service issues, including vehicle breakdowns. Keeping key accounts updated on service issues affecting their specific customers. Checking routes are in order and reporting driver non-compliance to the relevant team. Managing delivery and collection tickets daily. Keeping customers updated on delivery dates and first collection dates. About You Experience working in a customer service or administrative role. Strong communication skills, both written and verbal. Confident using Microsoft applications. Able to work on your own initiative. Highly organised, with good attention to detail. Comfortable working in a busy operational environment. Able to manage multiple tasks and follow up on issues through to completion. Positive, professional and customer-focused. Why Join Panda? This is a great opportunity for someone looking for a practical Service Administrator role where you can make a real difference to the day-to-day running of a busy operation. You ll be part of a team that keeps services moving, supports customers and helps ensure operational information is accurate, clear and acted on quickly. About Us We are Panda. We value waste. We re in the business of waste management but that doesn t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do . We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other s wellbeing, encourage development, and support growth because we know we re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do . From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity . Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)

Service Support & Help Desk Officer Location: Hybrid (Sheffield Centre + Remote) Contract: Interim Hours: 37 hours per week, Monday-Friday, 9am-5pm (Flexible) Pay: £13.69 to £15 per hour PAYE Join our client in their City Futures team as a Service Support & Help Desk Officer. This role is ideal for someone proactive and detail-oriented, ready to act as the first point of contact for property-related enquiries, supporting the management of commercial estates and surplus assets. Day-to-day of the role: Handle and respond to incoming enquiries via email, phone, and online systems. Act as the first point of contact for property and land-related queries. Triage and assess requests, extracting key information. Log, track, and allocate enquiries to the appropriate teams. Maintain accurate records across internal systems. Support the reduction of enquiry backlogs. Provide general coordination and administrative support. Required Skills & Qualifications: Strong organisational and coordination skills. Excellent attention to detail and accuracy. Ability to manage and prioritise a high volume of enquiries. Confident using IT systems and databases. Strong communication skills. Desirable: Experience in a help desk, service desk, or coordination role. Background in property, estates, or facilities management. Benefits: Hybrid working model with a minimum of 1 day per week in the Sheffield office. Option for additional office-based working if preferred. Full training and support provided. Opportunity to join a well-established, income-generating service. Strong development potential within the team. Possibility of contract extension or permanent opportunities. To apply for the Service Support & Help Desk Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!

Help Desk Coordinator Basingstoke 28,000 This is not a IT Role, this if for scheduling FM staff General Receiving inbound calls and emails and making frequent outbound calls and emails. Scheduling engineers to attend call outs and regularly updating them with their required jobs Generation and closure of scheduled work orders Overseeing job completion in respect of in-house engineering and sub- contractor services Updating in-house systems and informing external clients regularly of updates Managing the helpdesk inbox efficiently daily Constant liaison with engineers, subcontractors and clients via phone/email PPM asset management planning via our databases Respond quickly and effectively to client queries Raising jobs and purchase orders daily Always providing excellent customer service Completing various admin tasks as requested. Requirements Worked in a familiar field Experienced in scheduling, coordinating, arranging role. Experienced working with CRM Systems (desirable) Great communicational skills

C# Developer Role - Hybrid / Liverpool street - 6 month Contract - Banking Role - C# Developer (T/SQL, PL/SQL) Duration - 6 months with very likely extension Location - Hybrid / Liverpool Street (London) - 3 days per week in a Liverpool Street office Rate - 690 per day (Inside IR35) Tech Stack C# SQL Oracle Tasks Tasks include understanding business requirements, designing applications, business data analysis, programming in Visual C#.NET using both Oracle and SQL Server database, Unit testing, Quality Assurance (QA), Implementation, Production and Disaster Recovery environments supporting users and preparing documents. Along with the application development, this role will also include supporting the existing C# and .NET applications. General IT Support to maintain environment Defining database objects required in the systems. Interactions with the SQL and Oracle Database Administrators in both London and New York. Providing script for database enquiry languages, i.e., T-SQL (SQL Server) and PL/SQL (Oracle) so that data analysis can be performed based on requirements from relevant business parties. Support setting up a system distribution method for Citrix and application servers for both Web and Window applications. Troubleshooting systems in the event of failure and implementing solutions (Code fix, SQL scripting etc), including checking Windows Servers, Databases (SQL Server or Oracle) and any other relevant environments where the system is running. In some cases, this will involve liaising with other application support team staff across London and New York offices. Following the development teams' programming policy and procedures to maintain common programming practice. Updating versions of MS .Net Framework and MS Visual .NET platform to include any necessary changes of the existing systems running in Production environment. Liaising with the relevant support teams such as other Development team sections, Technical Support, Network and Infrastructure and DBAs whenever Business users experience system problems. Assessing the impact of data processing loads on SQL and Oracle databases and when appropriate, finding alternative solutions. Actively assisting rolling out changes through coordination with the Release team. It is also very important to maintain the change history of the applications. Communicating with primary support Helpdesk staff in London and New York to provide the necessary system supports. GCS is acting as an Employment Business in relation to this vacancy.

gap personnel is recruiting Inbound Operators for our prestigious client based in Wymondham. The site provides inbound and outbound document services, including printing, mailing, document capture, storage, and key support functions. Pay Rate: £12.71 per hour, Overtime £19.07 per hour Hours: Monday to Friday, 8:00am - 16:00pm - 37.5 hours per week, 30 minute break per day Type: Temporary to permanent for the right candidate Location: Wymondham, Norfolk - NR18 Start date: Interviews will take place ASAP Key Responsibilities: Hands-on role using basic machinery and computer systems (Excel, Word, and internal systems) Work to set targets for speed, accuracy, and quality Receive and security-check incoming mail Scan and process paper documents Index, store, and manage electronic documents Respond to helpdesk queries when needed Follow Service Level Agreements (SLAs) and quality standards Provide support or supervision when required Be flexible and help with different tasks as needed Knowledge & Skills: IT literate, comfortable managing a queue of tasks Experience working to tight deadlines preferred Self-motivated, organised, and methodical approach Strong customer focus and attention to detail Effective verbal and written communication Results-driven with a high level of accountability Confident working independently and as part of a team To apply for this Inbound Operator position, please submit your updated CV to (url removed) Contact the branch on (phone number removed) to discuss. gap personnel is operating as the employment business.

MMP Consultancy are looking to recruit an Administrator on a temporary basis, in North London Main Responsibilities: Accurately input overdue jobs and completed tasks into relevant systems. Ensure records are updated with completion details. Identify jobs that need to be brought forward based on urgency and deadlines, maintaining an efficient workflow. Reach out to tenants via phone and email to schedule and confirm repair appointments. Provide clear information about the nature of repairs and expected timeframes, addressing any concerns or queries they may have. Handle repair requests and log them into the appropriate systems. Coordinate with maintenance teams and contractors to ensure timely resolution of reported issues. Record updates and maintain accurate reports on ongoing repairs. Organise and respond to incoming emails related to repairs and maintenance inquiries. Deal with Public Buildings, fire stations, libraries, schools, day centers Be able to take the instruction from client and process job on the system and get the job out Deal with incoming emails, phone calls from clients/sites Processing of daily timesheets and holiday forms Running reports from the system Prioritise urgent messages, flag important correspondence, and ensure timely follow-ups to maintain smooth communication. Experience Required: Experience in working in a responsive repair's environment. Experience of raising, monitoring and recording work orders though a relevant housing / repair management system. Experience in coordinating and following up on work programmes. Ability to work independently, exercising good initiative and judgement Excellent written and verbal communication skills.

Job Title: Helpdesk Operative Location: UCLH Hospitals, London CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in London. The main feature of this role will be to provide exceptional customer service and ensure effective operation of the site wide helpdesk. To offer support to the CBRE managerial staff on site and provide administrative support to the contract, maintaining concise records and details of CBRE and client information. The role will require close liaison with the engineers, office team, site team and client. Including various ad-hoc duties. This role will form part of the CBRE UCLH team who provide first line support for all reactive calls reported by the NHS Trust and staff on site. CBRE provide 24/7 service delivery support for the hospitals. RESPONSIBILITIES Take full ownership of the helpdesk and PPM management systems ensuring key stakeholders are kept up to date with any outstanding issues (overdue PPM's, issues with completed PPM's, corrective works from PPM, outstanding reactive work orders). Management and control of all Helpdesk calls/work orders and the day to day running and tracking of all reactive tasks. Consistently liaise with any/all stakeholders who have on-going problems to resolve these in a timely manner, ensuring an explanation is provided for any delays (i.e. parts on order, out of hours work etc) Ensuring that the helpdesk system and telephones are always manned. Answering all calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Monitoring calls received from the customer through to call completion and updating records Liaise and keep site teams informed on all aspects of problems, defect and deficiencies. Raising the correct work orders on the CAFM system, ensuring all information is fully detailed, documented and tracked regularly. Raise and assign work orders to relevant resources. Closure of vendors work orders on the CAFM system, ensuring all paperwork is saved and forwarded to site teams and requestors are kept fully updated on progress. Ensure all works orders are 'closed off' once completed satisfactorily. Weekly/monthly allocation and closure of PPM tasks on the CAFM system. Produce daily/weekly/monthly progress reports detailing reasons for tasks complete/outstanding as necessary and as required. Compiling and entering information required for the client monthly reports. Preparing the figures to ensure the best results are met and achieving the timescales met. Customer contact (internal and external), which may involve travel to other sites. Ensuring full auditable trails of all jobs (reactive and PPM). Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Contact vendors to obtain dates for upcoming PPMs in line with OP18 dates. To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope. Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations. Promote and maintain CBRE culture. Effective communication with all levels of internal teams and external customers. Familiar with daily operations and the specific scope of the contract. Undertake any ad-hoc duties as instructed by the Helpdesk & Systems Manager, Head of Compliance or Account Director. PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Proficient in the use of MS Office applications. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Experience of working within an NHS or Healthcare environment would be advantageous. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.

Ref: GWSCON5058 Location: Bracknell (RG42 Hours: Monday to Friday 8am-5pm Pay: £14.45ph paid weekly PAYE Duration: Ongoing Contract Duties Prepare, review, and manage quotations for extra works, ensuring accuracy, competitiveness, and timely submission. Liaise with suppliers and contractors to confirm scope of works, obtain pricing, and agree delivery timescales. Coordinate approved works, including scheduling, monitoring progress, and ensuring completion within agreed timelines. Manage Authority-to-work requirements, ensuring all documentation and approvals are in place prior to works commencing. Work closely with the helpdesk to receive, log, track, and update extra works requests within the CAFM system. Maintain clear and proactive communication with stakeholders, providing regular updates on status, costs, risks, and delays. Ensure all works comply with health & safety legislation, client standards, and company procedures.

Helpdesk Operator Facilities Management Location: Bracknell Pay: £14.45 Full-time Temporary (3 months) We are currently recruiting for a Helpdesk Operator to join a leading Facilities Management provider based at the Bracknell. This is a fantastic opportunity to work within a fast-paced, high-profile environment supporting the delivery of essential FM services. The Role: As a Helpdesk Operator, you will be the first point of contact for all maintenance and facilities-related queries. You will play a key role in ensuring service requests are logged, tracked, and resolved efficiently while delivering excellent customer service. Key Responsibilities: Handling incoming calls and emails from clients and site users Logging jobs accurately onto the CAFM system Coordinating with engineers and subcontractors Monitoring job progress and ensuring SLAs are met Providing regular updates to stakeholders General administrative duties to support the FM team What We re Looking For: Previous experience in a helpdesk, customer service, or FM environment (preferred) Strong communication and organisational skills Ability to work in a fast-paced environment Good IT skills, including experience with CAFM systems (desirable) A proactive and customer-focused approach What s On Offer: Competitive hourly rate of £14.45 Opportunity to work at a prestigious and well-known site Supportive team environment Potential for long-term opportunities If you re a motivated individual with a passion for delivering excellent service, we d love to hear from you. Apply now or get in touch for more information.

Contract Administrator Facilities Management London Onsite Temp-to-permanent 35,000 - 40,000 A London based facilities management firm are seeking a proactive and organised Contract Administrator to play a key role in supporting the day-to-day delivery of facilities services across our client base. Acting as the central point of contact for all facilities-related queries, you will ensure the efficient coordination of planned, preventive, and reactive maintenance, while delivering a high standard of customer service. Key Responsibilities: Act as the first point of contact for all facilities (soft and hard FM) requests Log, track, and manage jobs via CAFM/helpdesk systems Prioritise and allocate tasks in line with SLAs and urgency Prepare and issue quotes for planned and reactive works, ensuring commercial viability Coordinate engineers, contractors, and service providers to ensure timely delivery Monitor job progress, update stakeholders, and close tasks accurately Handle client queries, complaints, and escalations professionally Maintain accurate records and produce reports on KPIs, SLAs, and performance Support process improvements and system updates Assist with tender submissions, pricing validation, and pipeline governance About You: Experience in a helpdesk or customer service role within a facilities management firm is essential Familiarity with CAFM systems (e.g. BigChange, Concept, Maximo, ServiceNow) Commercially aware and able to provide quotes Strong organisational skills with the ability to manage multiple priorities Excellent communication and stakeholder management skills Good IT skills, particularly in MS Office (Excel) A professional, friendly, and customer-focused approach Understanding of SLAs, KPIs, and compliance standards This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys coordinating operations while delivering excellent service. JMM(phone number removed) Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

Are you an experienced Helpdesk Admin based in Wakefield? Randstad C&P are working with a national Facilities Management client who are needing Helpdesk Admins for a temporary contract on their site in Wakefield The Package: Competitive pay rate between 12.75 - 14 ph Monday to Friday, 40 hours per week 8.30am to 5pm Temporary contract Duties: Coordinate engineer schedules by matching their specific skills and locations to the current list of repair tasks to maximise efficiency Update the CAFM system to reflect the real-time status of work orders Organise planned preventative maintenance, ensuring that statutory safety inspections are booked and completed before they expire Ensure that all job notes, time logs, and completion details are recorded accurately for audit purposes Requirements: Experience working on CAFM systems Previous helpdesk experience within a similar FM environment Strong communication skills Ability to work in part of a team Interested? Apply today with an updated CV Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Medical Administrator (Prescriptions) - Bristol (Flexible/Hybrid working) We are now working closely with an amazing organisation that we've supported for the past few years, now recruiting to support with yet another period of growth and to support in what's a mainly administrative role. In this position you'd be working mainly remotely but would need to go into an office in Bristol (BS9 area) twice a week. You'd be taking the position of an "Operations Coordinator" would be supporting an incredible organisation that were founded to provide better access to mental health services for children, young people and adults, going through a high level of growth and in a position now where their "high risk client" focussed team are requiring extra admin support to join/start asap. Successful members of the team have typically had some form of previous experience within healthcare or administrative roles within the NHS, pharmacies, GP or healthcare settings - ideally with hands on experience dealing with Prescription pads and prescription queries/discrepancies. Administration experience, organisational skills and fantastic people skills are what's needed for a position like this as you'll be dealing with many of the internal teams as well as service users, so someone with the skills above and ability to juggle and work at pace, but equally a warm and patient nature when needed are a must. Most of the team you'd be working with are remote based and you would be working closely with them, but you would also be part of a small team of people who do go into the Bristol offices. This role would be paying 28,000 and you'd be joining on a permanent basis. The role would be on a Monday to Friday basis with standard hours being 9am to 5.30pm, but the team does have some flexibility around hours, for example if you needed to work around school runs etc., this could be catered for. What to expect day to day: Oversee and manage process of ordering and distributing controlled prescription forms. Accurately record data. Support the centralised teams in dealing with requests and queries. Initiate contact with and responding to service users and other team members. Supporting with admin/audits as necessary. What do we need from you: Previous administration experience would be ideal Any prior experience working within the NHS in an admin capacity or a healthcare business/similar industry would be an advantage but not essential The ability to work from home as well as make it into the Bristol office twice (2x) a week is a must have. Able to work well as part of a team The ability to multitask and prioritise your workload independently Due to the nature of the business, you must be comfortable with having a DBS check undertaken for you if successful in the role. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Helpdesk Coordinator Location: Bodmin Company: CBRE GWS CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently recruiting a Helpdesk Coordinator to join our growing team. This is a key role responsible for delivering outstanding customer service and operational support, helping ensure the smooth running and continued success of the contract. About the Role As a Helpdesk Coordinator, you will act as the first point of contact for customers, managing requests efficiently and ensuring a high standard of service delivery across all facilities activities. Key Responsibilities Service Delivery & Quality Manage the CAFM system as the key site user, including PPM schedules, reactive tasks, and reporting Respond to calls and emails promptly and professionally Ensure all reactive requests are logged, prioritised correctly, and assigned to the appropriate engineer Maintain clear communication with end users and the Facilities Team throughout job lifecycles Resolve queries at first point of contact wherever possible ( Right First Time approach ) Work closely with the Lead Engineer and Operations Manager to maintain service excellence Support subcontractor performance reviews and provide feedback via systems such as Ariba Identify and implement continuous improvement initiatives to enhance service delivery Stakeholder Engagement & Team Support Build strong relationships with internal teams and external stakeholders Promote and maintain CBRE's culture and values Support processing of timesheets and expenses when required Participate in training and development activities Reporting & Contract Support Assist in the preparation of monthly client reports Produce and analyse CAFM system reports Support updates to client metrics and forecasting models (as required) Log hazards and customer feedback via the QHSE Management Portal Carry out additional duties as requested by the management team Finance & Administration Follow established financial processes, including: Obtaining and submitting supplier quotes for approval Arranging agency cover and submitting hours Updating internal performance systems About You We are looking for someone who is: Highly organised with the ability to prioritise a busy workload Detail-oriented , ensuring accuracy in all tasks Logical and methodical in their approach Confident communicator with strong interpersonal skills Proactive and persistent , seeing tasks through to completion Customer-focused , always considering service impact and team collaboration Why Join CBRE? Global leader in facilities and real estate services Collaborative and supportive team environment Opportunities for training and career development Commitment to innovation and continuous improvement If you're a motivated individual with a passion for customer service and operational excellence, we'd love to hear from you.

Our international Client requires a P/T Front of House Representative to join their team on a rolling contract basis. Responsibilities; Presenting a professional front-of-house corporate image to callers, visitors, and employees. Answer incoming telephone calls, greet visitors, and provide customer support. Assist Facilities where appropriate, to include managing mail and ordering stationery. First point of contact for employees reporting building/landlord issues to the DTZ Helpdesk and maintaining records of such reports. Arranging travel: taxis, couriers, and supporting Facilities where necessary with hotel bookings and flight bookings. Ad hoc administration duties for the Facilities Manager and HR Manager, assisting with ad hoc projects. Taking hospitality bookings for internal and external meetings and informing I.T. when AV equipment is required. Monitoring Facilities and reception mailboxes First point of contact for employees requesting service from our off-site records management service provider. Daily duties will include, but are not limited to: Answer incoming calls in a professional, courteous, and helpful manner, redirecting them to the appropriate telephone numbers. Vetting calls so that the no-name policy does not result in a caller being unnecessarily turned away. Announce calls when transferring calls. Check messages from nighttime voice- mailbox. Greet visitors in a professional, courteous, and helpful manner. Ensure all guests and visitors sign in and receive guest badges. Notify employees of guest and visitor arrivals. Handle incoming deliveries to the front desk and distribute/ arrange courier shipments, same-day or overnight. Sort the post in the morning and collate it throughout the day in readiness for collection. Assist the Facilities Manager in sourcing and ordering stationery, sundry office supplies, including water and catering. Book taxis for internal and external customers. Ordering the collection and delivery of records from our off-site archive management service supplier and managing the process generally. Assisting Facilities Manager with informing building maintenance of requests (e.g., air conditioning). Monitor and log requests through Facilities. Monitor and control of car parking in conjunction with Security. Liaise with cleaning/security teams and report issues to the Facilities Manager. Support Facilities and HR departments with general administration duties and ad hoc projects as required. Perform clerical functions as required: word processing, mail, filing, organizing, and photocopying. Handle routine correspondence in the office. 7. Relationships Reporting to the Facilities Manager With all employees With all external visitors 8. Desirable Qualifications and Experience Previous Front of House experience Good PC Skills Good communication and customer service skills Hours 8.00 a.m. to 1.00 p.m. Monday to Friday Opportunity to cover 8.30 a.m. to 5.30 p.m. Monday to Thursday and 4.30 p.m. on Friday when the Full-time Front of House Representative is out of the business. Interested? Please Apply.