2253 jobs found

Experienced Service Manager Location: Hinckley Salary: 40,000 - 45,000 basic + Company Car OTE: 43,000 - 48,000 We are looking for an experienced Service Manager to lead and develop a busy service operation from our Hinckley depot. This is a fantastic opportunity for an operationally focused leader with experience gained within plant, agricultural machinery, forklift or similar engineering-led environments. This role is ideal for someone who is a strong people manager, commercially aware and passionate about improving service delivery. We are looking for a proven leader who can manage performance, customers, and business outcomes within an engineering environment. Key Responsibilities Lead, motivate, and develop a service team of 21, ensuring high standards of performance, quality, and productivity. Manage day-to-day service operations including planned maintenance, repairs, breakdown response, and customer support. Take ownership of departmental budgets, controlling costs and supporting business profitability targets. Review service reports, financial data, and performance information to identify improvements and opportunities. Manage key customer relationships, acting as the main point of contact and ensuring excellent service delivery. Oversee service contracts, ensuring customer expectations, SLAs, and KPIs are consistently achieved. Monitor and improve departmental performance through KPI tracking, reporting, and continuous improvement initiatives. Drive improvements in operational efficiency, customer retention, and overall service performance. Resolve escalated customer issues professionally and effectively. Work collaboratively with Sales, Hire, Parts, and Operations teams to maximise opportunities and support business growth. Monitor engineer performance, ensuring compliance, quality standards, and productivity targets are achieved. Identify opportunities to increase revenue through service agreements, repairs, and additional customer solutions. Provide strong leadership, direction, and support across the service function. Requirements: Experience managing a service, engineering or operations team is essential. A background in plant, agriculture, forklift, materials handling, fleet or similar sectors. Strong leadership and people management skills. Proved knowledge of service profitability, operational efficiency, and commercial performance. Proven experience managing customers, contracts, budgets and KPIs. Proactive approach to problem-solving and continuous improvement. Package & Benefits Competitive salary: 40,000 - 45,000 Company car Annual bonus of 3,000, paid quarterly Monday to Friday, 8am-5pm (40hrs)

E-Commerce/ Online Sales Assistant Elland / Brighouse Monday Friday: - 9 00 (40 hour per week) £12.71-£13.80 per hour Temporary Ongoing Overview This is a hands-on role focused on creating strong product listings, improving search visibility, managing online marketplaces, and supporting sales growth. You will work across platforms including eBay, Amazon, Storefeeder and the company website. What We Are Looking For We are looking for a proactive and detail-focused individual who can take ownership of online listings and support ecommerce performance. You should be commercially aware, comfortable creating high-quality listings, improving visibility, handling customer queries, and contributing to the overall sales process. Ideal for someone who enjoys ecommerce, marketplaces and practical online selling. E-Commerce/ Online Sales Assistant Key Responsibilities Create, upload and manage product listings across eBay, company websites and online marketplaces Write clear, accurate and sales-focused product descriptions Research keywords and optimise listing titles for SEO and marketplace visibility Improve product pages to increase enquiries, visibility and sales conversion Upload, organise and edit product images where required Monitor competitor listings, pricing and product presentation Respond to customer enquiries quickly and professionally Support conversion of online enquiries into completed sales Maintain and update listings based on stock availability and changes Support the management and maintenance of company websites Assist with basic SEO improvements across listings and web pages Prepare shipping labels and support picking and packing where required Liaise with warehouse and dispatch teams regarding stock and deliveries Track sales, returns, refunds and customer activity Maintain accurate stock and consumables records using spreadsheets Support online promotions, posts, email campaigns and advertising Review sales performance and suggest improvements to listings and pricing Carry out any additional duties as required within the role E-Commerce/ Online Sales Assistant Skills and Experience Essential Previous experience in ecommerce, online sales, marketplaces or product listings (personal selling experience considered) Strong written English and attention to detail Experience writing product descriptions or online sales content Understanding of SEO, keywords and search visibility Confident using computers, spreadsheets and online systems Ability to manage multiple listings, customer queries and tasks simultaneously Experience handling customer enquiries, complaints or returns Organised, reliable and able to work independently and as part of a team Strong commercial awareness with a focus on increasing sales Stock management awareness, including consumables tracking E-Commerce/ Online Sales Assistant Desirable Experience using Shopify or other ecommerce platforms eBay and Amazon seller experience Experience using Storefeeder Basic photo editing or Adobe Photoshop skills Experience with Google Analytics or Google Ads Social media or marketplace promotion experience Experience with courier booking, shipping and order processing B2B or trade sales experience Knowledge of recycling or reuse industries Familiarity with TV or laptop parts Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn. Consultant Aleksandra Follert IndWin Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

Business Development Manager - Food Manufacturing Bolton 35,000 - 40,000 + Net Profit Bonus Monday - Friday, 9am - 5pm Are you experienced in scaling Food Manufacturing or Foodservice businesses and looking for a rewarding role where you can make a big impact at a company that is poised to be a major exporter in the North West? This new Food Manufacturing business is already working closely with organisations such as the GM Growth Hub to scale rapidly and meet demand from foodservice & wholesale clients across the UK & EMEA. They're investing significantly to acquire new equipment and increase output, and they're now looking for someone to join them as they enter an exciting new chapter. In this role you'll work closely with the company owner to identify opportunities and implement initiatives to increase efficiencies, reduce waste, improve profitability, penetrate new markets and secure new clients. The ideal candidate will be able to demonstrate a blend of experience in both sales/business development or commercial activities along with a technical understanding of the food manufacturing sector, such as processes, regulations and supply chain structure. What's in it for you? Join a rapidly growing business at the perfect time where you can make an impact and get rewarded based on company growth Funded travel to big tradeshows across the UK and overseas where you can network and build the company brand Work in a tight-knit and professional team atmosphere where staff are looked after by the company owner e.g team meals and events You'll be responsible for: Working with the company owner to identify & implement opportunities for growth & improvement e.g production processes, new equipment, new markets, investment partners Handling relationships with existing customers, ensuring overall satisfaction and securing further business Generating new business by following up on leads, visiting trade shows and developing the company's brand Researching and delivering waste & cost reduction measures to improve profitability Ideal candidates will have: Coming from a Food / Beverage Manufacturing or Foodservice industry background Experience in business development or sales, or possessing a strong commercial awareness through a customer-facing Food Manufacturing role Strong negotiation and communication skills, capable of working with a diverse client base Full driving license and comfortable with travel, such as for tradeshows and international exhibitions Ready to take a bold new step in your career with a rapidly growing business where you can make a significant impact? Click the link to apply or email your CV BDM, Business Development, Business Development Manager, Sales Manager, Commercial Manager, Account Manager, Key Account Manager, Business Development Manager, Food Manufacturing, FMCG, Foodservice, Food Wholesale, Wholesale, Distribution, Food Distribution, Drinks, Ambient, Dairy, Meats, Fresh Produce, Meals, Greater Manchester, Manchester, Wigan, Warrington, Lancashire, Bolton, Preston, Chorley

Agile Delivery Manager - Broadcast Media Sector (must have broadcast media content supply chain experience) Location: London/UK (Hybrid Flexible approx. 1-3dpw on site) Type: Contract 6 months initially- Outside IR35 - Approx 450pd Availability - ASAP or within 2 weeks notice Agile Delivery Manager required to work with one of the UK's most dynamic broadcast media technology environments. We're looking for an Agile Delivery Manager with proven experience in the broadcast and media sector, specifically across content supply chain technology and operations. Approx 5+ years within the UK broadcast media and entertainment industry and a minimum of 3 years experience working in similar Agile Delivery Manager positions (including Scrum/Scrum Master experience, ScrumMaster CSM ideal). Looking for experience delivering large, multi-year media technology projects/programmes. You should be comfortable matrix managing distributed teams of 10+ such as software development/engineering, business analysts, solution architects, data analysts etc as well as senior Stakeholder client engagement (up to CTO). About the Role As an Agile Delivery Manager, you'll lead the successful delivery of complex, scalable media technology projects - ensuring our clients' content and media supply chain workflows operate seamlessly. You'll champion agile principles, coach cross-functional teams, and remove barriers to ensure delivery excellence from concept to deployment. You'll work closely with our key clients and internal stakeholders, providing oversight and guidance throughout delivery while maintaining strong client relationships. Primary focus will be driving delivery performance, continuous improvement, and alignment with strategic objectives. Key Responsibilities Lead 2 Agile delivery teams (integrated client and internal) across the media supply chain, ensuring outcomes are delivered effectively and on time. Drive Agile practices (Scrum - this is key, Kanban, Lean) to enable adaptive, transparent, and results-driven delivery - running regular standups, sprint meetings, refinement sessions etc. Collaborate with product owners, architects, and engineering teams to maintain clear delivery roadmaps and priorities. Manage project governance, timelines, budgets, and reporting for key broadcast and media technology initiatives. Build trust-based relationships with all stakeholders, providing strategic delivery insight and proactive communication Account Management - Oversee account performance: monitor service levels, identify improvements, and ensure client satisfaction. Leverage tools like Jira to help teams plan, coordinate and optimise flow. Help expand the client account. About You Credible within large Broadcast Media company - strong knowledge and experience of the broadcast and media sector, including end to end media operations and content supply chains (e.g. ingest, media asset management, content distribution, metadata workflows) - Minimum 5 years, ideally 10 years, within the UK broadcast media Proven experience within a similar Agile Delivery Management role/ or Agile Project Manager role: leading end-to-end agile programmes/projects, within media enterprise-level technology environments. Experienced in Agile processes including Scrum/Kanban ideally qualified- Well-versed in building trust and coaching teams toward self-management and cross-functional behaviours. Strong stakeholder management and client engagement skills. Ability to bridge the gap between technology teams and operational stakeholders in fast-paced, media-rich settings. Excellent communication, leadership, and coaching abilities. Account Management skills - able to be the face of the supplier with the client providing service management, ensuring high level of satisfaction, Client communication, proactively dealing with risks and issues Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you." We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.

This opportunity is ideally suited to an experienced Senior Accountant, Client Manager or Assistant Manager who enjoys building strong client relationships and is looking to take ownership of a varied portfolio within a friendly, independent accountancy practice. Whether you are ACA or ACCA qualified, nearly qualified, or qualified by experience, this role offers the chance to join a well established firm where your expertise will be valued and your career can continue to develop. Our client is a highly regarded independent accountancy practice based in Hailsham with a strong reputation for delivering expert accountancy and tax services to owner managed businesses and individuals across Sussex. Known for its personal approach and long standing client relationships, the firm provides a supportive and collaborative working environment with genuine flexibility through hybrid working. As Client Manager, you will be responsible for managing your own portfolio of clients, overseeing the preparation and review of statutory accounts, acting as a trusted advisor and working closely with the firm's tax specialists to deliver an outstanding client service. This is an excellent opportunity for someone who enjoys autonomy, client interaction and being a key part of a close knit team. Key Responsibilities Portfolio and Client Management Manage a portfolio of SME clients across a variety of industries Build and maintain strong long term client relationships Act as the main point of contact for clients, providing proactive advice and support Identify opportunities to add value and introduce additional services where appropriate Accounts Production Prepare and review statutory accounts for limited companies, sole traders and partnerships Ensure accounts are completed accurately and in line with relevant accounting standards Review work prepared by junior members of the team where appropriate Assist clients with bookkeeping queries and accounting software Tax and Advisory Work alongside the firm's tax specialists to deliver a seamless client service Liaise with clients regarding corporation tax, personal tax and other compliance matters Provide general business advice and support to owner managed businesses Assist with ad hoc projects and advisory work as required Team Support Support and mentor junior members of the team Share technical knowledge and assist with training where appropriate Contribute to maintaining high quality standards across the practice Work collaboratively with colleagues to ensure deadlines are met RequirementsSkills and Experience Required ACA or ACCA qualified, nearly qualified, or qualified by experience Previous experience working within an accountancy practice Strong experience preparing and reviewing statutory accounts Confident managing a portfolio of clients independently Excellent communication and relationship building skills Strong organisational skills with the ability to manage multiple deadlines Knowledge of cloud accounting software such as Xero or QuickBooks would be advantageous BenefitsThe salary for this role is expected to be between 40,000 and 50,000, depending on experience. Hybrid Working: Flexible working arrangements available. Pension Scheme: Secure contributions to your pension. Varied Client Base: Work with a diverse portfolio of local businesses and individuals. Please contact Mark Sitton on (phone number removed), (url removed), or via LinkedIn for a confidential conversation. Refer a friend We're keen to remain the leading provider of the best accountancy talent in the South East. We are continually exploring ways to expand our network and we know that great candidates like you can introduce us to other equally brilliant people. We're looking to work with the best accountancy practice and tax staff in the South East so if your friends, family or colleagues are considering a new opportunity and can demonstrate relevant experience, we'd love to speak to them. For every candidate you refer and we subsequently place into a permanent position, we will give you up to 500 of Love2Shop vouchers. (Terms & Conditions apply.)

Our client is looking to appoint its first in house Lead Product Engineer to take full ownership of the platform behind a fast growing prize competitions business. Our client runs prize competitions for football supporters, giving them the chance to win football prizes and merchandise. It is a profitable and fast growing business with a large and loyal football following, built on strong product instinct, speed and real football knowledge. Football supporters love what it does and they keep coming back. The whole business runs on its platform. This is the first engineering hire, bringing that capability in house so that ideas can move from concept to live product quickly. The role This is not a website maintenance role. The business wants a builder, someone who enjoys creating products and turning ideas into reality. Roughly 70% of the role is product development, building new customer facing features, new games and mechanics, checkout and customer account improvements. It also covers the internal tools and dashboards behind them. Around 20% is platform ownership, covering hosting, deployments, server health, security, backups and third party integrations. The remaining 10% is technical planning with the CEO, scoping projects, estimating the work and challenging ideas with better solutions. One month you might build a new game. The next you might redesign the Prize Portal. What you will bring Front end. HTML, CSS and JavaScript, with modern frameworks such as React or Vue. Back end. PHP. Solid experience working within an existing PHP codebase is equally welcome, along with APIs, authentication and business logic. Databases. MySQL, database design and query optimisation. Platform. Linux servers, cloud hosting such as AWS, deployments, security and monitoring. Integrations. Payment gateways, email systems, APIs and third party software. Modern tooling. The business actively embraces modern development tooling. You should be comfortable using tools that improve productivity and code quality. The person A builder rather than a maintainer. Someone who gets excited about creating new products, not simply keeping existing systems running. Takes ownership and solves problems independently, without needing detailed instructions for every task. Communicates clearly and can explain technical concepts to people who are not technical. You will work directly with a founder who is not from a technical background. Commercially minded, caring about the customer experience and about the football supporters who use the product rather than only the code. What is on offer A competitive salary, depending on experience. Full ownership of the platform as the first engineering hire. Direct access to the founder and real influence over what gets built. The potential to become the foundation of a small product engineering team as the business grows. Possible discretionary bonus to be agreed. Location Leeds based and office based, with the possibility of some hybrid working. Our client is an equal opportunities employer.

Our client is looking to appoint a Head of Content & Audience to build and lead the content engine behind a fast growing prize competitions business. Our client runs prize competitions for football supporters, giving them the chance to win football prizes and merchandise. It is a profitable and fast growing business with a large and loyal football following, built on strong product instinct, speed and real football knowledge. Football supporters love what it does and they keep coming back. Content is central to how the business grows. At present it is produced reactively rather than planned. Campaign execution varies and there is very little established video capability. This role exists to change that. The role This is a genuine build. You will own the daily content strategy, the content mix and the weekly calendar. You will lead the creative strategy and execution of the flagship campaigns, such as Coventry Headliners, Mega Cash, European Nights and Anfield, developing the narratives, the content plans, the briefs and the production schedules behind them. You will establish a short form video capability across TikTok, Instagram Reels, Facebook and YouTube Shorts. You will also build the campaign operating system in ClickUp that holds the templates, calendars, briefs and review processes together. It begins as a single person leadership function. Expect to balance strategy with hands on delivery. What you will do Own the daily content. Strategy, mix and the weekly calendar, balancing promotional content against content that earns attention. Lead the major campaigns. Creative direction, narratives, briefs, shoot planning and live activity. Build the video capability. Establish repeatable short form formats, test them and scale what works. Build the system. The campaign operating system, the content calendar, the asset library and a trusted freelance network. Measure and improve. Weekly performance reviews, with insight rather than opinion driving the decisions. What you will bring Proven content and campaign experience in a sports, digital or consumer environment. Strong creative instincts and storytelling ability, with exceptional organisation and project management. The practical ability to run shoots and manage freelancers, alongside the discipline to build systems. A clear understanding of audience behaviour and of what drives social media performance, ideally with a feel for a football audience. Commercial awareness and a self starter who thrives at pace. Likely from sports media, digital publishing, fast growing ecommerce, consumer brands, gaming or betting media, creator led businesses or content agencies. Reward and benefits Possible discretionary bonus to be agreed. Genuine ownership of the content function from day one, with the freedom to build it your way. Visible impact and a real say in the next chapter of the company's growth. Location Leeds based and office based, with the possibility of some hybrid working. Our client is an equal opportunities employer.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Design, build, test, and maintain Data pipelines, managing data platform, develop integrations from diverse data sources including on-premises systems and external APIs, support and troubleshoot production processes. Contribute to scalable pipeline design, resolve data discrepancies, and ensure SLAs are met while continuously improving data models, code efficiency, and data quality. Adhere to best practices in data integrity, testing, security, and documentation, while continuously expanding technical expertise and staying current with evolving tools and platforms. YOU'RE GOOD AT Developing and maintaining medium-high complexity data pipelines and applications within large-scale data platforms. Applying structured problem-solving skills to analyze data issues and identify root causes. Managing multiple tasks and priorities in a fast-paced, Agile environment. Communicating clearly with both technical and non-technical stakeholders. Working collaboratively in a matrixed organization with diverse teams and varying technical expertise. Demonstrating intellectual curiosity and a willingness to learn new technologies and methodologies. Being a proactive team player with a positive attitude and strong ownership mindset. What You'll Bring Bachelor's Degree in Computer Science, Engineering, or related field (or equivalent practical experience). 4-6 years of relevant experience in Data Engineering. Expertise in SQL, especially within cloud-based data warehouses like Snowflake, API-integrated data pipelines using Python. Hands-on experience with AWS technologies such as AWS Lambda/Glue, S3, and CloudFormation etc. Familiarity with cloud data warehouse platforms such as Snowflake, developing data pipelines in DBT (Data Build Tool); or other ETL/ELT tools, languages and frameworks is a plus. Working knowledge of version controlling tools, CI/CD processes and deployments using tools such as GitHub, Git Actions, Terraform etc. Experience working with semi-structured and unstructured data formats such as JSON and XML. Familiarity with Data orchestration tools such as Airflow. Experience working in Agile/Scrum environments is preferred. Experience within GenAI space is a plus. Who You'll Work With You will be a member of the Data Hub Squad, a team focused on ingesting, transforming, streamlining, and exposing high-quality data to support the Marketing function in making data-driven decisions. You will collaborate closely with the Chapter Lead, Product Owner, other data engineers, analysts, and other teams within the Marketing Portfolio. Additional info This position will involve daily collaboration with the Product Owner, Chapter Lead, other engineers and analysts throughout Agile process. The successful candidate will demonstrate: Strong analytical abilities and creative problem solving Ability to work independently with general direction and flexibility in a fast-paced environment Good organization and excellent communication skills across cultures Integrity and a positive attitude, especially while handling stressful situations Work with project stakeholders to understand business requirements and implement data solutions for diverse problems Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Design, build, test, and maintain Data pipelines, managing data platform, develop integrations from diverse data sources including on-premises systems and external APIs, support and troubleshoot production processes. Contribute to scalable pipeline design, resolve data discrepancies, and ensure SLAs are met while continuously improving data models, code efficiency, and data quality. Adhere to best practices in data integrity, testing, security, and documentation, while continuously expanding technical expertise and staying current with evolving tools and platforms. YOU'RE GOOD AT Developing and maintaining medium-high complexity data pipelines and applications within large-scale data platforms. Applying structured problem-solving skills to analyze data issues and identify root causes. Managing multiple tasks and priorities in a fast-paced, Agile environment. Communicating clearly with both technical and non-technical stakeholders. Working collaboratively in a matrixed organization with diverse teams and varying technical expertise. Demonstrating intellectual curiosity and a willingness to learn new technologies and methodologies. Being a proactive team player with a positive attitude and strong ownership mindset. What You'll Bring Bachelor's Degree in Computer Science, Engineering, or related field (or equivalent practical experience). 4-6 years of relevant experience in Data Engineering. Expertise in SQL, especially within cloud-based data warehouses like Snowflake, API-integrated data pipelines using Python. Hands-on experience with AWS technologies such as AWS Lambda/Glue, S3, and CloudFormation etc. Familiarity with cloud data warehouse platforms such as Snowflake, developing data pipelines in DBT (Data Build Tool); or other ETL/ELT tools, languages and frameworks is a plus. Working knowledge of version controlling tools, CI/CD processes and deployments using tools such as GitHub, Git Actions, Terraform etc. Experience working with semi-structured and unstructured data formats such as JSON and XML. Familiarity with Data orchestration tools such as Airflow. Experience working in Agile/Scrum environments is preferred. Experience within GenAI space is a plus. Who You'll Work With You will be a member of the Data Hub Squad, a team focused on ingesting, transforming, streamlining, and exposing high-quality data to support the Marketing function in making data-driven decisions. You will collaborate closely with the Chapter Lead, Product Owner, other data engineers, analysts, and other teams within the Marketing Portfolio. Additional info This position will involve daily collaboration with the Product Owner, Chapter Lead, other engineers and analysts throughout Agile process. The successful candidate will demonstrate: Strong analytical abilities and creative problem solving Ability to work independently with general direction and flexibility in a fast-paced environment Good organization and excellent communication skills across cultures Integrity and a positive attitude, especially while handling stressful situations Work with project stakeholders to understand business requirements and implement data solutions for diverse problems Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

New Product Development Technologist - Bakery Location: Cheshire Salary: up to 38,000 Reporting into: Head of NPD Are you passionate about bakery innovation and ready to bring exciting new bread products to market? We're seeking a talented NPD Technologist to join a leading UK food manufacturing business during an exciting period of growth. This is a fantastic opportunity for an experienced bakery professional to play a key role in developing and launching high-quality products that delight consumers and meet evolving market demands. The Role As an integral member of the NPD team, you will be responsible for developing and reformulating products that meet consumer expectations, quality standards, and commercial objectives. Key Responsibilities Lead and support a range of bread NPD and EPD projects from concept through to launch. Maintain accurate product development documentation for branded and own-label products. Stay ahead of consumer trends, market insights, competitor activity, and emerging opportunities. Develop innovative concepts and support the long-term innovation pipeline. Build and maintain strong customer relationships, understanding consumer needs and market drivers. Support customer visits and presentations as required. Work closely with commercial and costing teams to ensure products achieve both customer and business targets. Collaborate with strategic suppliers to drive innovation and leverage technical expertise. Ensure all development activities comply with internal quality systems, BRC standards, and customer requirements. Partner closely with Technical teams on allergen management, HACCP, and product compliance. Provide troubleshooting and technical support to Operations, including harvest transitions and cost-engineering projects. About You We're looking for someone who combines technical excellence with commercial awareness and a genuine passion for food. Essential Skills & Experience Degree in Food Science or Bakery and Patisserie Minimum 2 years' experience in a Product Development or NPD Technologist role. Proven experience within the bakery manufacturing sector. Strong understanding of bakery ingredients, food processing, and manufacturing operations. Experience managing products through the full development lifecycle. Knowledge of retailer NPD systems and processes, ideally within major UK retail accounts. Understanding of food labelling legislation, nutritional information, product specifications, raw material specifications, and packaging requirements. Strong project management skills with the ability to manage multiple priorities and deliver against critical path deadlines. Awareness of current developments in food science, sensory science, legislation, and technology. Personal Attributes A genuine foodie with a passion for innovation and product excellence. Collaborative and team-focused approach. Strong attention to detail with a completer-finisher mindset. Excellent communication and stakeholder management skills. Adaptable, proactive, and solutions-oriented. Confident influencing colleagues and stakeholders at all levels. Eager to take ownership and drive projects forward. If this looks of interest, please click apply, and I will be in touch with more details! Unfortunately, this company cannot consider candidates who currently hold a PSW Visa.

Our client a fast paced and growing business based in Marlow are seeking a hands-on Accountant with strong experience in online retail finance to take responsibility for the full accounting cycle of the retail entities within their remit. This is a broad role requiring ownership of bookkeeping, reconciliations, month-end close, management accounts preparation, balance sheet control, and support across reporting, compliance and operational finance. The role will also support the Group Finance Manager in delivering the wider finance remit across the trading businesses. The successful candidate will be comfortable working in a fast-paced trading environment, with a strong understanding of finance processes relevant to online retail, including revenue reconciliation, stock accounting, gross margin analysis and multi-channel sales reporting. Key Responsibilities - Financial Accounting & Bookkeeping Manage the full end-to-end accounting for designated online retail trading entities. Maintain accurate accounting records across purchase ledger, sales ledger, stock, journals, accruals and prepayments. Own the Accounts Receivable and Payable process ensuring timely invoicing, credit control and payment processing Perform bank, credit card, payment gateway and intercompany reconciliations. Maintain fixed asset registers and balance sheet reconciliations. Ensure all transactions are posted accurately and on a timely basis. Key Responsibilities - Management Accounts & Reporting Prepare monthly management accounts for the entities within remit, including profit and loss, balance sheet and cash flow reporting. Support the Group Finance Manager to: Deliver an accurate month-end close to timetable Produce variance analysis and commentary Produce budgets, forecasts and cash flow management. Assist with ad hoc financial analysis to support commercial decision-making. Key Responsibilities - Retail-Focused Finance Support Reconcile revenue across ecommerce platforms, sales channels, payment providers and banking receipts. Support inventory accounting, stock reconciliations and gross margin analysis. Monitor sales, returns, discounts, fulfilment costs and other key retail performance indicators. Support Group Finance Manager input into promotions, pricing analysis and process improvements. Key Responsibilities - Compliance, Controls & Team Support Support VAT returns, audit requests and other statutory compliance requirements. Maintain robust financial controls and ensure supporting documentation is complete and well organised. Assist with year-end processes and preparation of audit deliverables. Work closely with Group Finance Manager to improve reporting, accountability and financial visibility. Provide day-to-day support to the Group Finance Manager across the wider finance remit as required. Candidate Profile Qualifications Qualified AAT, or qualified by experience. Experience Proven experience in a finance role within online retail, ecommerce or consumer products. Strong experience across bookkeeping through to management accounts preparation. Experience of sales reconciliation, stock-related accounting and margin analysis. Experience working across multiple entities or within a group environment would be advantageous. Skills Strong technical accounting and bookkeeping skills. Confident Excel user with strong reconciliation capability. Highly organised, detail-oriented and able to manage deadlines. Hands-on and proactive, with a willingness to get involved in all levels of finance activity. Strong communication skills and ability to work effectively with non-finance stakeholders. What you will experience: A broad and varied role with genuine ownership and responsibility. The opportunity to work closely with the Group Finance Manager and CFO in a lean in-house finance team. Exposure to a dynamic trading environment and the chance to contribute to process improvement across the finance function. This role is fully office based in Marlow with car parking onsite. By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.

A board-level role with a growth story - join a business rebuilding and help drive the plan to double it. A great benefits package which includes private healthcare, share incentives, and a bonus structure. This is a broad role, and a step up from a traditional FD position. Alongside full ownership of the finance function (management and statutory accounts, cash, forecasting, and group reporting), you'll also lead IT, purchasing and inventory, giving you real influence over how the whole business runs. You'll sit on the board, partner closely with the MD, and have the kind of end-to-end commercial exposure that's hard to find in a larger, more siloed organisation. The MD is clear that he wants an honest second voice in the business - someone who'll challenge him, not defer to him. You d be working for a manufacturer of precision engineering technology, selling globally through direct sales and an international channel network. With new product development restarted, a new ERP system, a new product range being launched, and an ambitious three-year plan to double the business, it s a fantastic time to get involved. What you'll get your teeth into: Full ownership of finance - management and statutory accounts, cash, forecasting, and group reporting Purchasing and inventory, brought together with finance for the first time - a long-neglected area with a lot of low-hanging fruit Getting real value from a newly live ERP system, using it to reduce stock, improve working capital and give the sales team better cost and lead-time information IT oversight, working alongside an in-house IT lead and third-party support A seat at the table on strategic projects - from a new channel for lower-value orders, to financial modelling for new market moves including a proposed international joint venture Building and developing a team as the business reinvests in growth What we're looking for: ACA, ACCA or CIMA qualified 5+ years in senior finance, including time as a Financial Controller, FD or Head of Finance in an SME Comfortable operating hands-on with a small team - doing the detail as well as leading Strong ERP experience, ideally SAP, with the confidence to drive system adoption Commercial acumen - able to partner sales on pricing, margin and deal support A manufacturing, engineering or inventory-led background You'll thrive in this role if you want more than just a traditional FD job. If you're commercial, curious, and want to help build something rather than just report on it, get in touch!

Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Day-to-Day Responsibilities: Provide an excellent customer service to our new and existing clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to the companies business goal of migrating all HRonline users to the new software system Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times. Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback. Key Requirements: Required skills and experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast-paced environment. Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits: Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks INDMANJ 51773LF The Portfolio Group are acting on behalf of our client in recruiting for this position.

Commercial Insurance Account Executive Melton Mowbray £50,000 - £75,000 + Uncapped Commission Flexible Working Are you an experienced Commercial Account Executive looking for greater freedom, stronger earning potential and the opportunity to play a key role in the growth of an ambitious independent broker? CKB Recruitment is delighted to be working with a growing, relationship-led commercial insurance brokerage based in Melton Mowbray. Since launching, the business has built an excellent reputation for providing clear, straightforward advice and genuinely personal service. It has developed a talented team, strong client retention and several successful specialist-sector propositions. As part of its continued expansion, the company is now looking for an accomplished Commercial Account Executive who can create new opportunities, build a profitable portfolio and become an important part of its next chapter. The Opportunity This is not a heavily controlled corporate sales role dominated by rigid processes, call targets and endless internal reporting. You will be given the autonomy and support to develop business in the way that works best for you. This could be through your existing network, introducer relationships, professional connections, sector specialisms or proactive new-business development. You will work closely with an experienced Account Management team, allowing you to concentrate on winning business, developing client relationships and providing high-quality commercial insurance advice. The broker already has expertise across several sectors, including: Transport and haulage Traffic management Property owners Private ambulance providers High-risk business travel Manufacturing Specialist commercial risks The business is equally open to someone who can introduce a new niche or sector specialism. Your Responsibilities You will: Identify and convert new commercial insurance opportunities Build and develop a profitable portfolio of clients Establish long-term relationships with business owners and decision-makers Conduct client meetings and detailed insurance reviews Provide advice across a broad range of commercial insurance products Work closely with Account Managers and insurers to deliver tailored solutions Develop introducer and professional-referral relationships Manage your pipeline and achieve agreed income targets Maintain high standards of compliance and record keeping Contribute ideas to the wider development of the business What We Are Looking For You will need a strong background within commercial insurance broking, together with a proven ability to develop and maintain client relationships. We would particularly like to hear from candidates with: Experience as a Commercial Account Executive, Client Director or Development Executive A successful track record in new-business development Strong knowledge of the UK commercial insurance market The confidence to build relationships with clients, insurers and introducers Excellent communication, presentation and negotiation skills A proactive and entrepreneurial approach The ability to work independently while contributing to a close-knit team A genuine commitment to delivering exceptional client service An existing portfolio, network of relationships or specialist market niche would be advantageous, but it is not essential. The business is equally interested in ambitious Account Executives who have the drive, credibility and ability to build something substantial from the ground up. Why Join? This is an opportunity to join a growing independent brokerage at a stage where your contribution will be visible, valued and influential. You will benefit from: A salary of £50,000 - £75,000 , depending on experience Uncapped commission Flexible working arrangements Unlimited holiday 5% employer pension contribution Support towards CII qualifications Experienced Account Management and broking support The freedom to develop your own client portfolio The opportunity to establish or expand a specialist niche A relationship-led culture focused on long-term client outcomes Genuine influence over the future direction of the business This is an excellent opportunity for an experienced Commercial Account Executive who wants to move away from restrictive corporate structures and join an entrepreneurial broker where ambition is encouraged, strong performance is rewarded and clients remain at the centre of everything. To discuss this opportunity in complete confidence, please contact Kieran at CKB Recruitment .

Head of Sales - UK & International Technical Products & Safety Systems International Sales Leadership Manchester International Travel c£80,000 + Bonus + Car Allowance + Benefits Lead Growth. Build Partnerships. Shape the Future A successful and ambitious manufacturer of technical products and safety systems is looking for a commercially driven Head of Sales to take ownership of growth across UK and international markets. This is an opportunity to join a well-established business with a strong reputation, an international customer base and significant growth potential. We're looking for someone who enjoys being in front of customers and partners, spotting opportunities, building relationships and turning strategy into results. What You'll Be Doing You will lead the sales function and play a key role in shaping the commercial future of the business. Working closely with customers, distributors and partners across international markets, you'll drive revenue growth, identify new opportunities and strengthen market presence. You'll combine strategic thinking with a hands-on approach - leading the team, developing sales plans, influencing projects and building a healthy pipeline of business. What We're Looking For We're interested in speaking with commercially focused sales leaders who have experience of: International sales and market development Distributor, channel or partner-led sales models Technical, engineered or safety-related products Building and converting complex sales opportunities Leading and developing successful sales teams Driving growth through strong customer relationships Experience within technical manufacturing, instrumentation, sensing technologies, industrial automation, electrical/electronic systems or similar sectors would be advantageous. Why This Role? An influential leadership position with real autonomy Responsibility for UK and international growth Significant customer and partner engagement Opportunity to shape commercial strategy Growing business with ambitious plans Highly visible role with genuine impact If you're a commercially minded sales leader who enjoys building markets, developing partnerships and driving growth, we'd love to hear from you. For a confidential discussion, please send your CV quoting reference 10445.

The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Why You'll Love Working Here 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office. Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in English and Italian RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Italian and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring: Previous customer service experience, ideally in a contact centre environment. Fluent in English and Italian (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities at Careers! Have a good trip, and see you soon!

Job Title: Customer Service Administrator Location: Crawley/Gatwick - Parking onsite. Working Pattern: On-site, Monday to Friday, 8:30am - 4:30pm Key Responsibilities Process quotations, orders, and sales accurately and efficiently. Resolve customer issues by identifying causes and providing clear solutions. Assist customers by answering enquiries and sharing relevant product or service information. Maintain accurate customer records by updating account information within internal systems. Work effectively in a fast-paced office environment while managing multiple tasks and priorities. Maintain organised records of key information relating to customer accounts and prospects. Collaborate closely with internal teams to ensure a smooth and positive customer experience. Manage a portfolio of customer accounts and accurately report progress through a CRM system. Work alongside internal operational and product teams to deliver a seamless service to partners and customers. Essential Skills & Experience Exceptional attention to detail. Experience working in a fast-paced office environment with the ability to manage multiple priorities. Strong organisational skills and the ability to maintain accurate records. Ability to take ownership of customer issues and follow them through to resolution. Excellent communication, reporting, and relationship-building skills. Proven ability to work to targets and deadlines.

The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Why You'll Love Working Here 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office. Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in English and Dutch RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Dutch and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring: Previous customer service experience, ideally in a contact centre environment. Fluent in English and Dutch (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities at Careers. Have a good trip, and see you soon!

Head of Customer Support Remote Full Time £60,000 £70,000 per annum About Carebit Carebit is a design-led healthcare technology company helping private doctors, surgeons, clinicians and their teams across the UK run their practices more effectively through our web platform and mobile app. Medical software has been clunky and built around systems instead of people for too long. We're changing that. Customers have described us as "the Apple of practice management software" because we focus on making everything simple, thoughtful and genuinely useful. Originally built by the Software Developer, son of a surgeon, Carebit has grown through word of mouth into a trusted platform used by thousands of healthcare professionals and their patients. Many of our best improvements come directly from customer feedback. We're bootstrapped, profitable and remote-first. We're a small team with high standards where everyone has the opportunity to make a meaningful impact. Customer Support is one of our biggest differentiators. We invest heavily in delivering a premium service, with a target first response time of two hours. We work alongside our customers as partners, helping them get the most from Carebit and continually improve how they run their practice. Every interaction is an opportunity to build confidence and strengthen relationships. AI is becoming a natural part of Carebit. Customers already use Cari, our AI Assistant, to answer questions about the platform and generate clinic letters through Cari Transcription. We see AI as a way to improve support, not replace the human experience. It should remove repetitive work, provide faster answers and give our team more time to understand each customer's situation. About the Role You'll ensure every customer receives the same consistently high standard of support, balancing speed with quality, regardless of who responds or how they contact us. Working closely with Product, Engineering, Growth and Operations, you'll oversee the day-to-day operation of Support, drive continuous improvement and ensure customer feedback helps shape the future of Carebit. About You You care about delivering exceptional customer support. You're comfortable taking ownership, making decisions and continually improving how the support function operates. You're IT-savvy. While not necessarily a Developer, you keep up with technology and enjoy exploring new ideas. You may already be experimenting with LLMs or building small prototypes, and you're always thinking about how technology can improve the customer experience. You're equally comfortable discussing operational improvements with senior leadership as reviewing customer conversations with the team. You're confident challenging constructively, using evidence to support your thinking, and setting high standards for yourself and those around you. You'll enjoy this role if you: Communicate clearly and thoughtfully. Solve problems properly rather than applying quick fixes. Naturally look for ways to improve processes, products and customer outcomes. What you will do: Take operational ownership of the Customer Support function. Oversee ticket flow, workload, SLAs, escalations and communication quality. Ensure every customer receives clear, accurate and thoughtful support. Use operational data, customer feedback and support trends to drive continuous improvement. Report on Customer Support performance, metrics and ticket trends, working closely with the C-suite to agree priorities and deliver measurable improvements. Work closely with Product, Growth, Operations and Engineering to improve both the customer experience and the platform. Ensure AI and automation improve efficiency without compromising quality. Continually raise the standard of Customer Support as Carebit grows. What We're Looking For Someone with experience leading a high-quality Customer Support operation, ideally within SaaS. You understand that good support is a balance. You'll likely have experience: Owning the operational delivery of a Customer Support function. Building quality assurance processes and improving communication standards. Managing customer escalations and operational performance. Improving support processes through data, customer feedback and continuous improvement. Working closely with Product and Engineering. Introducing AI into support whilst maintaining a consistently high-quality customer experience. You'll also understand that maintaining high standards means creating an environment where the team can consistently succeed. You look for opportunities to remove operational friction, improve clarity and build processes that help Customer Support Specialists deliver exceptional work every day. We're not looking for someone who simply keeps the support function running. We're looking for someone who continually asks how it can be better, then works with the wider business to make that happen. Nice to Have Experience with: Healthcare technology. AI-assisted support workflows. Regulated industries where quality and accuracy are important. Benefits: Competitive salary depending on experience. Discretionary annual bonus based on performance. Fully remote within two hours of the UK time zone. Optional in-person collaboration in London or South Africa. 25 days holiday per year, plus Bank / Public holidays. MacBook, ergonomic chair, co-working space membership and any tools you need to do your best work.